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Psychology of Culture.: Business Psychology. International Communication in Business

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Psychology of Culture.

Business Psychology.
International communication in
business

Universidad Del Rosario


Interculturality
Ganna Mitchenko
What is Business Psychology?
“Business Psychology is the study and practice of improving working life. It combines an understanding of
the science of human behavior with experience of the world of work to attain effective and sustainable
performance for both individuals and organizations”
 Applied Science
Business Psychology is an applied science that investigates how to make people and organizations more
effective. It uses social scientific research methods to study people, workplaces and organizations in order to
better align their multiple and sometimes competing needs. Its goal is to create healthy and productive
relationships between people and organizations for mutual benefit.
As an applied science, Business Psychology does dictate to organizations what constitutes effective
organizational practice. It has a reciprocal relationship with business and draws insights from those with
experience of what works at work. This enables psychological research to be applied pragmatically and in a way
that is appropriate to the situation. It also allows a cross fertilization of experience from business into
psychology and of academic knowledge and rigor from psychology into business.
 Research methods
Business Psychology employs wide range of social scientific research methods to investigate what constitutes
best organizational practice. It uses a combination of qualitative and quantitative methods and considers both
types of evidence equally legitimate. Common data collection methods include questionnaires, surveys, focus
groups, interviews and case studies. Common analytical techniques include descriptive and inferential statistics,
thematic and content analysis.
Areas of Business Psychology
Business Psychology can be applied to almost any people issue at work.
Nonetheless, there are several well established domains of Business Psychology. These
include:
 Selection and Assessment
 Organizational development
 Coaching
 Leadership development
 Learning and development
 Talent management
 Employee engagement
 Safe and user-friendly work environments
 Performance management and appraisal
 Culture
 Health and well-being at work
 Psychometric testing
4 Dimensions of Cultural Business Behavior
(Richard Gesteland)
Business, deal focused culture vs Relationship-focused cultures

(Task Oriented TO) (People Oriented PO)

Formal cultures vs Informal cultures

Monochromic culture vs Polychromic culture

(Time-fixed) (Time-flexible)
Expressive cultures vs Conservative / reserved cultures

Based on this chart, how would you characterize your own culture?
Why?
Assignments:
 1. Read the article “Intercultural Communication In Global Business: An
Analysis Of Benefits And Challenges” Class_12
 2. Read the article “Patterns of Cross Cultural Business Behavior” Class_12
 3. Read the file “Discussion Questions” Class_12, think about correct answers.
 4. What the video “The psychology of culture” Class_12
 5. After watching the video complete the quiz #1 Class_12
 6. Complete the Assignment#2 _ Class 12
THANK YOU!!!

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