Journal Innovation Knowledge: Open Innovation and Its Effects On Economic and Sustainability Innovation Performance
Journal Innovation Knowledge: Open Innovation and Its Effects On Economic and Sustainability Innovation Performance
Journal Innovation Knowledge: Open Innovation and Its Effects On Economic and Sustainability Innovation Performance
Journal of Innovation
& Knowledge
https://www.journals.elsevier.com/journal-of-innovation-and-knowledge
Empirical paper
a r t i c l e i n f o a b s t r a c t
Article history: The increasing complexity of products and services, rapidly changing market demands, or growing pres-
Received 8 March 2018 sure from various societal groups are trends that require companies to enact new practices to remain
Accepted 25 March 2018 competitive. The external search for information and its integration in the context of open innovation
Available online 12 April 2018
is one practice that can lead to increased success. However, the full range of potential open innova-
tion partners has not yet been sufficiently explored, and their effects on innovation performance remain
JEL classification: unclear. In this research, we investigated the roles different open innovation partners played in improv-
O31
ing economic innovation performance and sustainability innovation performance. Furthermore, we asked
Keywords: whether striving to meet economic and sustainability innovation goals represents a conflict. Drawing on
Open innovation a cross-sectional sample of industrial firms and applying a benchmark approach to identify the rele-
Sustainability innovation performance vant performance drivers, we found that, in addition to well-known partners such as universities and
Economic innovation performance customers, increased collaboration with NGOs and intermediaries is beneficial for firms. Moreover, eco-
Benchmark nomic innovation performance positively correlates with sustainability innovation performance. This
implies that economic and sustainability innovation goals can be reached simultaneously. Thereby,
this paper contributes to the open innovation literature by revealing which collaboration partners fit
best to strengthen innovation performance, and by clarifying the relationship between economic and
sustainability innovation performance.
© 2018 Journal of Innovation & Knowledge. Published by Elsevier España, S.L.U. This is an open access
article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/).
Introduction very promising, others raise criticism with respect to its conceptual
ambiguity (Dahlander & Gann, 2010), lack of clarification regarding
The increasing complexity of products and services, shorter the parties primarily involved in such processes (Huizingh, 2011),
life cycles, and rapidly changing market demands require new and the collaboration partners’ influence on the company’s inno-
or different capabilities and management practices to success- vation performance (Brettel & Cleven, 2011; Stefan & Bengtsson,
fully develop innovations and sustain a company’s competitive 2017). Potential disadvantages of open innovation include loss
advantage. These capabilities include what is called ‘organizational of control, increased managerial and organizational complexity,
intelligence’ enabling the company to learn from and about its envi- and, consequently, increased costs (Manzini, Lazzarotti & Pellegrini,
ronment (Lawson & Samson, 2001). The important role of the search 2017). Despite the existence of various forms of open innova-
for and integration of external knowledge in a corporate’s innova- tion approaches, we know little about how companies innovate
tion success has been widely acknowledged (Stefan & Bengtsson, in external collaborations, benefit from their innovations (Stefan
2017). Elmquist, Fredberg and Ollila (2009), Gianiodis, Ellis and Sec- & Bengtsson, 2017), and with whom and for what reasons they
chi (2010), Huizingh (2011), and Giannopoulou, Yström and Ollila cooperate with outside partners (Huizingh, 2011). In particular, this
(2011), amongst others, have provided overviews. Whereas some applies in the context of sustainability innovations (Hossain, 2010;
authors consider the concept of open innovation (Chesbrough, Mustaquim & Nyström, 2014) referring to the need to re-think and
2003; Chesbrough, 2012; Gassmann, Enkel & Chesbrough, 2010) re-design products, processes, and services to meet the require-
ments of Sustainable Development, which are being demanded
by different groups, such as customers, NGOs, and governments
∗ Corresponding author. (Ketata, Sofka & Grimpe, 2015; Tsai & Liao, 2017).
E-mail address: romana.rauter@uni-graz.at (R. Rauter).
https://doi.org/10.1016/j.jik.2018.03.004
2444-569X/© 2018 Journal of Innovation & Knowledge. Published by Elsevier España, S.L.U. This is an open access article under the CC BY-NC-ND license (http://
creativecommons.org/licenses/by-nc-nd/4.0/).
R. Rauter et al. / Journal of Innovation & Knowledge 4 (2018) 226–233 227
Thus, this research investigates the relevance of external part- empirical research has demonstrated positive correlations between
ners for achieving economic innovation performance (EIP) as well collaborations with customers, universities and suppliers, and new
as sustainability innovation performance (SIP). By including a product development performance (e.g., Brettel & Cleven, 2011;
broader set of external stakeholders qualifying as potential open Inauen & Schenker-Wicki, 2011). Stefan and Bengtsson (2017)
innovation partners than past research, managers get to know investigated the effects of appropriability mechanisms and open-
with whom they should strengthen their cooperation to achieve ness depth on two types of innovation performance (efficiency,
higher EIP and SIP. Furthermore, the paper explores the relationship novelty) across different stages of the innovation process with eight
between EIP and SIP to clarify for managers whether both per- different partners. Their findings show that universities, intermedi-
formance dimensions can be pursued simultaneously or trigger a aries, customers, suppliers, and competitors seem to be beneficial
trade-off. Empirical evidence for the proposed relationships is pro- for achieving performance, depending on the different phases of
vided by drawing on empirical field survey data of a cross-sectional an innovation process. Despite the potential risks associated with
sample and applying a benchmarking approach. open innovation, we propose that firms reporting higher EIP are
also engaged in more collaboration activities with external stake-
holders. Besides the dominating set of open innovation partners
Theoretical foundation and hypotheses
(customers, suppliers, competitors, universities, experts) investi-
gated in past research (e.g., Brettel & Cleven, 2011; Chesbrough,
Innovation performance
2003), we draw on the stakeholder approach (Freeman, 1984;
Gould, 2012) to identify further potential collaboration partners
Innovation has been commonly defined as the successful appli-
in the firm’s eco-system (intermediaries, NGOs, communes, public
cation of new ideas resulting from organizational processes in
institutions) and suggest a positive economic performance impact
which different resources are combined (Dodgson, Gann & Phillips,
resulting from their integration into the firm’s innovation activities.
2014). This combination of various resources is a multi-stage pro-
cess leading to improved or new products, services, or processes Hypothesis 1. Higher economic innovation performance is asso-
with which firms seek to differentiate themselves on the mar- ciated with a higher collaboration intensity with external partners.
ket (Baregheh, Rowley & Sambrook, 2009). In the context of open
innovation, this multi-stage process includes collaboration with
Open innovation and sustainability innovation performance
external partners (Chesbrough, 2003; Gassmann et al., 2010) rep-
resenting sources of knowledge that can contribute to corporate
Collaboration with external partners seems to be particularly
innovation projects. Ultimately, such collaborations make sense
important with reference to social, organizational, and ethical
if they pay off and act as drivers for corporate innovation per-
issues in the context of innovation (Arnold, 2011; Medeiros, Ribeiro
formance. Traditionally, a strong focus has been placed on the
& Cortimiglia, 2014; Hossain, 2010). High levels of external integra-
economic performance dimension of innovation activities to eval-
tion of customers, suppliers, and research institutions, among oth-
uate success, measured in terms of revenue and margin growth,
ers, are the most important competences enabling firms to execute
market share, or customer satisfaction (Adams, Bessant & Phelps,
sustainability innovations (Carrillo-Hermosilla, del Río & Könnölä,
2006; Griffin & Page, 1993; Manion & Cherion, 2009). However,
2010; de Medeiros et al., 2014; Lee & Kim, 2011; Lozano, 2007),
the impact of innovation activities on the innovation program’s
while partners such as local communes, intermediaries, and NPOs
economic success fails to account for other performance aspects
can also help to improve the market acceptance of innovation out-
such as reductions in environmental pollution or resource effi-
comes (Achterkamp & Vos, 2006; Holmes & Smart, 2009; Niinimäki
ciency although these sustainability aspects are becoming more
& Hassi, 2011). In addition to the already well-known collaboration
and more important due to the given, increasing demands for
partners, such as universities or customers, sustainability innova-
sustainable products and changing legal requirements. Such sus-
tions might particularly require different expertise and input and
tainability innovations are defined as the creation of products,
call for wider societal acceptance. Therefore, it is also reasonable
services, and processes resulting – from a full life-cycle perspective
to consider further partners coming from a company’s ecosystem.
– in less negative environmental and/or increased social impact
Based on prior open innovation research (Brettel & Cleven, 2011;
compared to relevant alternatives and consider the needs of future
Chesbrough, 2003) and the stakeholder approach (Freeman, 1984),
generations (Hall & Vredenburg, 2003; Kemp & Pearson, 2007).
an extended list of groups including customers, suppliers, com-
Therefore, the assessment of innovation performance also has to
petitors, experts, universities, intermediaries, communes, public
capture environmental and social domains of innovative outcomes.
institutions, and NGOs qualify as potential collaboration partners
Drawing on prior literature (Ketata et al., 2015; Schöggl, Baumgart-
to achieve SIP. However, the relevance of additional collabora-
ner & Hofer, 2014), we conceptualize SIP as the outcome of the
tion partners to SIP has not yet been fully addressed (Hossain,
firm’s innovation activities with respect to (a) sustainable product
2010; Mustaquim & Nyström, 2014). Apart from the strategic deci-
design (e.g., low-impact material, life-cycle optimization), (b) pro-
sion to pro-actively search for innovation partners or collaborate
cess efficiency (e.g., reduction of resource input and deployment),
with them in response to increasing pressures, it is not at all clear
(c) environmental pollution (e.g., reduction of pollution, waste, and
whether such collaborations pay off or if the role of innovations in
resource deployment), and (d) social responsibility (e.g., improved
fostering greater levels of sustainability is crucial (Crossan & Apay-
health, safety, social, and ethical situations).
din, 2010; Dangelico & Pujari, 2010; Horn & Brem, 2013; Snider, Hill
& Martin, 2003). While many companies might have gained expe-
Open innovation and economic innovation performance rience with the open innovation process, managing sustainability
innovations might represent a new, but different, challenge. Past
In general, it has been assumed that open innovation activities research reports that collaboration with external partners is ben-
with a diverse range of collaboration partners positively influ- eficial in terms of sustainability product and service innovations
ence a company’s innovation success (Chesbrough, 2003), because (Arnold, 2017), but the necessary financial and time investments as
firms are limited in their possibilities to internalize all required well as the risks of unbalanced innovation portfolios need to be con-
knowledge and competencies (Michelino, Caputo, Cammarano & sidered. We propose that those firms that intensively manage open
Lamberti, 2014). In particular, the use of external knowledge helps innovation with multiple partners benefit from the collaborations
to sustain a firm’s competitiveness (Brettel & Cleven, 2011). Past in terms of achieving higher SIP at the program level.
228 R. Rauter et al. / Journal of Innovation & Knowledge 4 (2018) 226–233
Table 2
Scales, Scale Properties, Means, and Standard Deviation.
Sustainability Innovation Performance (SIP) 1.75 4.50 3.39 .54 Conceptually based
SIP – Environmental Pollution 2 .85 1.00 5.00 3.36 .81 EXEC on Schöggl et al.
SIP – Resource Efficiency 2 .82 1.00 5.00 3.67 .71 EXEC (2014); Ketata et al.
SIP – Social Responsibility 2 .60 1.00 5.00 3.34 .74 EXEC (2015)
SIP – Product Sustainability 2 .61 1.00 5.00 3.12 .75 EXEC
Economic Innovation Performance 6 .81 1.50 5.00 3.79 .64 EXEC Griffin and Page (1993); Manion and Cherion (2009)
Cooperation Customers 3 .87 1.33 5.00 3.87 .99 RDI Brettel and Cleven (2011)
Cooperation Suppliers 4 .80 1.00 5.00 3.44 .68 RDI Brettel and Cleven (2011)
Cooperation Competitors 3 .90 1.00 5.00 2.18 1.10 RDI Brettel and Cleven (2011)
Cooperation Experts 4 .92 1.00 5.00 3.54 .93 RDI Brettel and Cleven (2011)
Cooperation Universities 4 .88 1.00 5.00 3.62 1.15 RDI Brettel and Cleven (2011)
Cooperation Intermediaries 3 .91 1.00 4.67 2.93 1.24 RDI Based on Brettel and Cleven (2011)
Cooperation Communes 3 .90 1.00 5.00 2.72 1.28 RDI Based on Brettel and Cleven (2011)
Cooperation Public Institutions 3 .80 1.00 5.00 3.46 1.02 RDI Based on Brettel and Cleven (2011)
Cooperation NGOs 3 .71 1.00 3.67 2.23 .91 RDI Based on Brettel and Cleven (2011)
˛, cronbach alpha; s.d., standard deviation; Exec, executive; RDI, responsible R&D/innovation manager.
was taken to assess SIP, for which the four conceptual dimensions Results and discussion
were extracted. The scores of the four dimensions were aggregated
to calculate the overall SIP measure. The scales, correspond- Open innovation and economic innovation performance
ing properties, means, and standard deviations are reported in
Table 2. The benchmark results referring to EIP indicate that the dif-
ference between the top- and low-performers is rather large on
average ( = 1.3). As can be seen in Fig. 1, the biggest gaps can
Analysis be identified for the financial outcomes whereby the differences
between the achieved customer satisfaction and image advantage
The proposed relationships were tested by applying a bench- are smaller. As shown in Figs. 2–4, the EIP benchmark group col-
marking approach. Benchmarking is an established procedure that laborated with most of the innovation partners more intensively
is commonly used to identify success factors (e.g., Cooper, Edgett & than the companies with lower levels of performance, except for
Kleinschmidt, 2004), so we considered it an appropriate method to competitors ( = −0.1) and experts ( = −0.3). One reason the low-
explore what top-performing companies do differently compared performers form closer collaborations with external experts could
to their less successful peers. Benchmarking is used to identify fac- be the lack of internal expertise.
tors (e.g., open innovation management practices) that are believed Regarding the open innovation collaboration with the various
to be responsible for achieving superior outcomes compared to the partners and EIP, several correlations were found to be significant.
actual performance outcomes (Ralston, Wright & Kumar, 2001). The benchmark group collaborated closely with customers ( = 0.8
This helps firms better identify what practices to apply in order in comparison to the low performers), and the correlation with
to improve their outcomes. the EIP is highly significant (r = 0.33; p < .001). The results are simi-
To define the benchmark group, we selected firms falling in the lar with regard to universities as collaboration partners ( = 0.7;
top 20%-quantile of the performance measure EIP and, thereby, r = 0.25; p ≤ 0.01). These results correspond to those of Brettel
identified the most successful firms, which are hereafter referred and Cleven (2011) and Stefan and Bengtsson (2017). Interestingly,
to as the benchmark firms. For the definition of the benchmark the collaboration with NGOs does not seem to be very inten-
group for SIP, the same procedure was applied. For each vari- sive, but the benchmark group outperforms the followers ( = 0.4),
able, the scores of the benchmark firms were then aggregated. and the positive correlation is significant (r = 0.22; p ≤ 0.05). With
The group means for each variable are the benchmark scores. respect to the remaining partners (suppliers, competitors, experts,
By replicating this procedure for the firms falling into the bot- intermediaries, communities, and public institutions), no signifi-
tom 20%-quantile, we provided a meaningful comparison for the cant correlations were found. Therefore, the data provides partial
benchmark scores with firms referred to as low-performing firms. support of hypothesis 1 for the stakeholder groups customers, uni-
Finally, we calculated the mean of all constructs over all firms versities, and NGOs.
within the sample to gain an additional score for the entire
population. Open innovation and sustainability innovation performance
To additionally validate the benchmark results as well as to test
the relationship between SIP and EIP, we analyzed the relation- With regard to SIP, the results shown in Fig. 1 indicate the
ships between the open innovation practices and the performance difference between the top- and low-performers is rather large
measures by calculating the Pearson correlations. ( = 1.5). The SIP benchmark group especially outperforms their
The different performance levels of these three groups in terms peers with respect to the product sustainability, indicated by the
of their overall SIP and EIP and its sub-dimensions are depicted biggest gap between top and low-performer. The top performer
in Fig. 1. The benchmark results are depicted in Figs. 2–4. In also report the highest levels of reduction in environmental pollu-
these figures, each collaboration partner is described, the results tion and increased resource efficiency. As can be seen, in Figs. 2–4,
of the comparison between the benchmark group (TOP), the low- the companies with the highest levels of SIP performance collabo-
performing comparison group (LOW) and the entire population rate with every partner more extensively than their counterparts
(ALL) are displayed, and the correlation coefficients are shown. The with low levels of performance.
results are separated for the EIP (in red on the right side) and the Five out of nine correlations between the management prac-
SIP (in green on the left side). tices and the performance were statistically significant. Customers
230 R. Rauter et al. / Journal of Innovation & Knowledge 4 (2018) 226–233
Contribution to customer
Contribution to image
satisfaction
4.8 4.8
4.0 4.3
3.3 3.7
ø SIP TOP ø SIP ALL ø SIP LOW ø EIP TOP ø EIP ALL ø EIP LOW
Fig. 1. Performance dimensions of SIP and EIP (Source: Author’s study). Note: SIP, sustainability innovation performance; EIP, economic innovation performance; Top, top
performer; Low; low performer; top performer calculated as mean of top 20%-quantile; similar for low performer calculated as mean of bottom 20%-quantile; n = 85; r,
correlation coefficient (Pearson); p, probability level. † p ≤ .10; *p ≤ .05; **p ≤ .01; *** p ≤ .001 (one-tailed).
Fig. 2. Results Benchmark Study (Source: Author’s study). Note: SIP, sustainability innovation performance; EIP, economic innovation performance; Top, top performer; Low;
low performer; top performer calculated as mean of top 20%-quantile; similar for low performer calculated as mean of bottom 20%-quantile; n = 85; r, correlation coefficient
(Pearson); p, probability level. † p ≤ .10; *p ≤ .05; **p ≤ .01; ***p ≤ .001 (one-tailed).
are considered the most highly preferred collaboration partners, support them by communicating their innovation activities to
and the correlation is significant (r = 0.24; p ≤ 0.01); for innovat- members of the community. As we expected, our results showed
ing with intermediaries, the result is similar (r = 0.26; p ≤ 0.01). that NGOs play important roles even though the results revealed
In this context, intermediaries are organizations supporting the collaboration is not that intensive; still, the correlation is
companies in their search for partners for innovation projects, significant (r = 0.27; p ≤ 0.01). These results echo those reported
providing information about industry trends and technological by Adamczyk, Bullinger and Moeslein (2011), who emphasized
developments, and are seen by the companies as partners who that companies worldwide need to recognize the power of open
R. Rauter et al. / Journal of Innovation & Knowledge 4 (2018) 226–233 231
Fig. 3. Results Benchmark Study (Source: Author’s study). Note: SIP, sustainability innovation performance; EIP, economic innovation performance; Top, top performer; Low;
low performer; top performer calculated as mean of top 20%-quantile; similar for low performer calculated as mean of bottom 20%-quantile; n = 85; r, correlation coefficient
(Pearson); p, probability level. † p ≤ .10; *p ≤ .05; ** p ≤ .01; *** p ≤ .001 (one-tailed).
Fig. 4. Results Benchmark Study (Source: Author’s study). Note: SIP, sustainability innovation performance; EIP, economic innovation performance; Top, top performer; Low;
low performer; top performer calculated as mean of top 20%-quantile; similar for low performer calculated as mean of bottom 20%-quantile; n = 85; r, correlation coefficient
(Pearson); p, probability level. † p ≤ .10; *p ≤ .05; **p ≤ .01; ***p ≤ .001 (one-tailed).
innovation platforms and use collaborative networks, such as that most companies have limited experience with their develop-
the ‘open planet ideas’ and collaboration platforms created by ment and commercialization requires additional expertise and the
Sony and WWF, to fuel sustainability innovation. Moreover, the creation of new synergies. However, with respect to the remaining
exchange with universities (r = 0.19; p ≤ 0.05) and competitors partners (suppliers, experts, communes, and public institutions),
(r = 0.17; p ≤ 0.10) is of relevance for SIP. Although the correlation no significant correlations were found. Hence, the data provides
is weak, one surprising result was that competitors seem to be partial support for hypothesis 2 for the collaboration groups cus-
relevant for open innovation activities. These results support the tomers, universities, intermediaries, NGOs, and, with limitations,
assumption that the complexity of sustainability innovations and competitors.
232 R. Rauter et al. / Journal of Innovation & Knowledge 4 (2018) 226–233
Economic innovation performance and sustainability innovation activities are accepted (Brettel & Cleven, 2011; Wiener, Gattringer
performance & Strehl, 2017) and whether sustainability concerns can be suc-
cessfully enter the firm’s innovation activities (Globocnik, Rauter &
Supporting hypothesis 3, the analysis revealed a positive and Baumgartner, 2017). Since the strategic orientation of the firm and
significant correlation (r = 0.19; p ≤ 0.05) between EIP and SIP. This how the strategic intention of the management is communicated
means striving for economic and sustainability related innovation internally and externally is an important economic innovation per-
goals at the same time does not represent a contradiction but a formance driver (Bart & Pujari, 2007), future research may also
synergy. investigate how the formal strategy impacts sustainability inno-
vation performance.
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