9/9/2015 Knowledge Article

Laser Error Codes ­ QMark & Icemark
Run Lasers
Header

Videojet Technologies, Inc. Knowledge Article

Article
000001049
Number

Error (last update: 05.09.2012)
Codes Part
1
Error Classes

0: Fatal error, system has to be powered off and on again
1: System error, power supply of laser was turned off
2: Error, marking was stopped
W: Warning message, system still marking
M: Information message

Code Class Message Possible causes Possible effect Remedy

Reduce size of
marking.
Expand marking
field to maximum
Parts of the Parts of the marking
size.
marking are are beyond the Incomplete
00001 W Select objective
beyond the user­defined marking.
with higher focal
marking field. marking field.
length and thus
increase the max.
possible marking
field.

Parts of the marking Increase distance
contents cannot be of start delay.
marked since the Usually this
product was not in requires the
the marking field. sensors to be
Usually the reason adjusted.
is that the marking is Incomplete Optimize
not executed fast marking. This parameters so that
Incomplete
enough. It is also applies to all the marking can be
marking,
possible that the individual executed faster.
00002 W product
start delay has been markings for Reduce size of
movement too
set too short causing which this marking so that it
fast.
the marking to be message is can be executed
started too late. The displayed. faster.
start delay must be Select speed­
set so that in the optimized font.
moment of triggering If possible,
no part of the increase marking
marking is yet within field by selecting a
the marking field. different objective.

After the trigger it In case this error occurs in
AOS does not took more than 10 released versions it must be
00003 W send data after ms before the AOS Faulty marking. reported to the technical

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trigger (>10ms). sent marking data. support group.

During the marking
process it took more
than 500 µs before
the AOS sent new
data.
If the AOS does not
sent the data as fast
as they are marked
artificial pauses are There might be Increase the values of the
added to the small burns start delay or trigger delay.
Delayed data
00004 W marking. This within vector Thus more data can be
from the AOS.
causes the laser to strokes of the processed before the
be switched off even marking. marking execution is started.
within a vector
stroke and switched
on again as soon as
data are available.
For this process
Laser­On­Delay and
Laser­Off­Delay are
used.

Since the trigger
signals are coming
faster than they
can be processed
the marking time
has to be reduced.
If the marking time
cannot be reduced
any more the
Trigger queue throughput has to
overflow, a new be reduced.
trigger had to be If you can preclude
rejected. The product that there are too
That means that the that has many regular
trigger signals are released the trigger signals
coming in faster trigger is not there might be
than they can be marked. This mistriggers. If e.g.
00005 W Trigger lost.
processed. The applies to each the marking takes
trigger queue is a product for 50 ms and there is
buffer for trigger which the definitely each 100
signals. If it is full message is ms a new product
and more signals displayed. and thus a new
are coming in this trigger then the
warning is trigger signal is
displayed. interfered. In this
case the blocking
should be checked
which usually
should be 90 % of
the minimum time
between two
trigger signals. In
the example this
would be 90 ms.

Internal error: A not
initialized index step Parameters are In case this error occurs in
Incorrect index has been selected. not used for released versions it must be
00006 W
step selected. The system uses the marking as reported to the technical
previously selected previously set. support group.
index step.

In case this error occurs in
released versions it must be
00007 W     none reported to the technical
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support group.

In case this error occurs in
released versions it must be
00008 W      
reported to the technical
support group.

Fatal internal error: The system is In case this error occurs in

A not initialized stopped and released versions it must be
00100 0 Critical error SP.
interrupt has been must be reported to the technical
called or similar. switched off. support group.

The system is In case this error occurs in
Fatal internal error: stopped and released versions it must be
00101 0 Stack error SP.
Stack overflow. must be reported to the technical
switched off. support group.

Internal
SP received communication error
Possibly
unknown on the ACC. In most Check versions, use new
00102 2 incorrect
command from cases this error MMC if necessary.
markings.
AOS. indicates a version
conflict.

In case this error occurs in
Fatal internal error: Possibly
released versions it must be
00103 0 Timing error SP. Internal timing was incorrect
reported to the technical
not met. marking.
support group.

During one marking
the AOS needed for
more than 20
AOS sends vectors more than Change the parameters so
Marking not
00104 2 repeatedly data 500 µs to send new that the marking is carried
possible.
with delay data. The marking is out slower.
aborted.
See also warning
W00004.

The marking has
been aborted
Enlarge the start
because more than
distance
50 vectors cannot
correspondingly,
be marked since the
usually by moving
product has already
the sensors.
left the marking field.
Optimize the
Usually this is
parameters so that
caused by too slow
the marking can be
marking.
Marking The marking is carried out faster.
It is also possible
aborted, product not complete. Reduce marking
00105 2 that the start
movement too The system is so that it can be
distance is too small
fast. stopped. marked faster.
and the marking is
Select a font which
started too late. The
has been speed
start distance should
optimized.
always be long
Enlarge the
enough so that no
marking field by
part of the marking
using a different
is in the marking
objective if
field at the trigger
possible.
moment.
See also W00002.

Faulty
cable to
voltage
Check LED "Laser Ready". If
supply of
it is off after switching the
the laser.
laser on there is no voltage
  supply of the laser. The

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Relay for cause can be a broken
voltage cable or a defective relay. 
supply of ­> Check cable and relay
the laser and replace if necessary.
did not If the LED is on the cable
switch. Marking is not between laser and ACC
00200 1 Laser not ready.
possible. might be defective.
  ­> Check cable and replace
if necessary.
No enable
for RF 50 W laser system:
PSU (50 W
laser only). Check 48 VDC to
Faulty RF PSU.
connecting Check enable
cable signal.
between Check RF PSU.
laser and
ACC.

Check voltage,
adjust setting if
necessary (30 V to
ACC3, 48 V to RF
Laser supply: Faulty power supply
Marking is not PSU) or exchange
00201 1 voltage too high module or incorrect
possible. power supply
or too low voltage setting.
module.
If the voltage is OK
check contacts in
the laser head.

Check cooling
Insufficient
system.
Laser cooling. Marking is not
00202 2 Check signal cable
overtemperature Broken possible.
between ACC and
cable.
laser/heatswitches.

Incorrect entry in
Unknown laser system database;
00203 1    
beam source OS sends invalid
laser type ID

Fault in the RF
circuit or
Internal switch­
Voltage too high/low
00204 2 General error off of laser  
or
beam source.
Overtemperature
(>60 °C)

Problems
Check coolant
within the
level and pump
cooling
operation.
circuit of
Internal cooling Check coolant flow
the Overheating of
00205 1 circuit: Flow too switch and cable.
system. the system.
low Check fuseboard
Faulty
operation, ACC
coolant
interface and
flow
cables to ACC.
switch.

Mis­match Check RF cable.
between Check RF PSU
RF PSU operation.

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RF circuit: and laser No or reduced Check laser tube

00206 1
VSWR fault tube. laser tube operation.
Faulty RF output. Check ACC
cable or interface board
laser tube. operation and
Faulty RF cables.
PSU.

System Check modulation
software output to RF PSU.
error. Check cable
RF PSU between ACC and
faulty. RF PSU.
RF circuit: Faulty Intermittent Check RF PSU
00207 1
Overmodulation cables tube output. operation.
between Check ACC
ACC, ACC interface board
interface operation.
board and Check ACC
RF PSU. operation.

Faulty RF
PSU.
Faulty
ACC
interface Check RF PSU
RF circuit: board or operation.
Low laser tube
00208 1 Incorrect RF faulty Check ACC
output.
PSU power cables. interface board
No jump operation.
link on JP1
on ACC
interface
board.

Closed beam path,
laser light is
00209 1 Back reflection    
reflected back into
the laser.

0020A 1        

Red laser
Marking not
00210 0 emission LED Hardware error Hardware must be checked.
possible.
defective.

Defective
Marking not
00211 0 element in laser Hardware error Hardware must be checked.
possible.
supply circuit.

00212 0        

00213 0        

Laser Tube Safety
ACC3 optoisolator Hardware and LAS signal
00214   Monitoring lockdown of
failure must be checked
failure laser tube

Code Class Message Possible Causes Possible Effect Remedy

Improve
cooling of
the
marking
head,
clean
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Marking head: cooling
The temperature of fins if
Temperature of
the FM or MHI board Possibly incorrect necessary.
09000 1 FM/MHI
has exceeded the marking. Increase
assembly group
maximum value. distance
too high.
between
markings if
possible.
Check
internal
fan
operation.

Check voltage
supply at the
marking head, at the
Marking head: The supply voltage
Possibly incorrect power supply
09001 1 Supply voltage of the marking head
marking. module in the
too low. is too low (<16V).
control unit and at
the marking head
connector.

Check X
Due to an error the mirror.
Marking head: X mirror was Check
Possibly incorrect
09002 2 Overpositioning brought to a position wiring in
marking.
of X mirror. beyond the admitted the
maximum area. marking
head.

Check Y
Due to an error the mirror.
Marking head: Y mirror was Check
Possibly incorrect
09003 2 Overpositioning brought to a position wiring in
marking.
of Y mirror. beyond the admitted the
maximum area. marking
head.

Check X
mirror.
Marking head: The current Check
Possibly incorrect
09004 2 Overcurrent X consumption of the wiring in
marking.
mirror. X mirror is too high. the
marking
head.

Check Y
mirror.
Marking head: The current Check
Possibly incorrect
09005 2 Overcurrent Y consumption of the wiring in
marking.
mirror. Y mirror is too high. the
marking
head.

The X mirror is not
Marking head: connected correctly Check connection
Possibly incorrect
09006 1 No X mirror to the FM/MHI between X mirror
marking.
connected. board. A cable might and FM/MHI board.
be loose or broken.

The Y mirror is not
Marking head: connected correctly Possibly incorrect Check connection
09007 1 No Y mirror to the FM/MHI marking. between Y mirror
connected. board. A cable might and FM/MHI board.
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be loose or broken.

Reduce
size of
marking.
Select
objective
Parts of the Parts of the marking with higher
marking are not are outside the focal
within the ellipse representing Possibly incorrect length.
09008 W
marking field of the maximum marking. Reposition
the marking marking field of the template
head. marking head. and make
sure all
items are
within the
marking
field.

Check connection
Communication Faulty
between ACC and
error ACC ­> communication Possibly incorrect
09012 2 marking head
FM/MHI: Gaps in between ACC and marking.
(optical fibre or
the data flow FM/MHI.
LVDS connection).

In case this error
Communication ACC sent a
occurs in released
error ACC ­> command to the
Marking possibly versions it must be
09016 W FM/MHI: marking head which
incorrect. reported to the
inadmissible is not admitted in the
technical support
command current mode.
group.

In case this error
Communication
occurs in released
error ACC ­> ACC sent an
Marking possibly versions it must be
09017 W FM/MHI: unknown command
incorrect. reported to the
unknown to the marking head.
technical support
command
group.

In case this error
Communication occurs in released
error ACC ­> ACC did not keep to Marking possibly versions it must be
09018 W
FM/MHI: Protocol protocol. incorrect. reported to the
error technical support
group.

The FM/MHI cannot
change to control
Internal error:
mode. This indicates Check connection
Cannot set Possibly incorrect
09021 1 an error in the between ACC and
control mode of marking.
communication marking head.
the FM/MHI.
between ACC and
FM/MHI.

The FM/MHI cannot
change to
Internal error:
configuration mode. Check connection
Cannot set
This indicates an Possibly incorrect between ACC and
09022 1 configuration
error in the marking. marking head or
mode of the
communication MHI.
FM/MHI.
between ACC and
FM/MHI.

The FM/MHI cannot
change to download
Internal error: mode. This indicates Check connection
Cannot set an error in the Marking is not between ACC and
09023 1
download mode communication possible. marking head or
of the FM/MHI. between ACC and MHI.
FM/MHI.
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No
marking
head Check
connected. power
Faulty supply of
power marking
No supply of head.
communication marking Marking not Check
09100 2
with marking head. possible. connection
head. Faulty between
connection ACC and
between marking
ACC and head or
FM/MHI. MHI.
Faulty
FM/MHI.

The error flags on
the FM/MHI cannot
Internal error: Check connection
be reset. This
Error status of the Marking is not between ACC and
09101 1 indicates an error in
FM/MHI cannot possible. marking head or
the communication
be reset. MHI.
between ACC and
FM/MHI.

There have been
errors on the ACC
while receiving data
from the FM/MHI. 
Interrupted Check connection
Faulty
communication Marking is not between ACC and
09102 1 connection
with marking possible. marking head or
between
head. MHI.
ACC and
FM/MHI.
Faulty
FM/MHI.

Internal error: It has been tried to In case this error

FM/MHI not in execute a command occurs in released
configuration in the control mode The marking is versions it must be
09103 1
mode, cannot that is only admitted possibly incorrect. reported to the
executed in the configuration technical support
command. mode. group.

The ACC receives
permanently or
temporarily no data
from the marking
head because Check
connection
the between
connection ACC and
to the marking
No data received
marking Marking is not head or
09104 1 from the marking
head has possible. MHI.
head.
been Check
separated. power
the power supply of
supply of marking
the head.
marking
head
failed.

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Check
whether
EEPROM
has been
inserted
correctly.
Check
No data can be Faulty connection to connection
The system is not between
10001 0 read from the the EEPROM of the
operable.
system database. system database. ACC and
Panel­IO.
Check
whether
EEPROM
of Panel­
IO has
been
inserted
correctly.

Several entries are
missing in the
Check entries of
Backup of system system database.
Possibly incorrect system database
10002 1 database was Therefore the
system settings. and correct if
loaded! backup of the
necessary.
system database
has been loaded.

In case of an error in
Check space on
the system database
Cannot write (all) MultiMediaCard and
Not enough space the backup file
to the backup of reduce application
10003 1 left on the cannot be used. In
the system database if
MultiMediaCard. that case the system
database. necessary. 1024
is no longer
Bytes are required.
operable.

The new values
cannot be applied. A
Faulty connection to restart of the system Check the state of
Cannot write to
10004 1 the EEPROM of the might fail. In that the system database
system database.
system database. case the system is and save all data.
no longer operable
(see error 0001).

The backup has not
Cannot read been generated at Check memory
The system cannot
10005 0 backup of the the previous start of space of the
be started.
system database. the system or it has MultiMediaCard.
been deleted.

Shorten entries of
variable length and
retry changes.

The following
settings can have an
impact:

SmartGraph,
Configuration,
dialog "System
Settings"
­ name in the field
By changing or "Identification"
adding an entry to ­ YAG systems:
Overflow of Changes are not
10006 1 the system database Number of digits
system database applied.
the admissible size after the decimal
has been exceeded. point for the aging
factor

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SmartGraph,
Configuration,
dialog "Marking
head"
­ Number of digits
after the decimal
point in the fields
Mounting position,
Working distance,
Marking head and
Pilot laser

QMark update
10007 0 failed. Please try      
the update again.

10008 0        

The ethernet If the ethernet
An unknown
communication communication has
Version conflict command has been
might be disturbed been disturbed
10101 2 (command not sent to the ACC via
severely, the severely: separate
executed) the ethernet
message appears the connection and
interface.
repeatedly. then connect again.

An unknown
command has been
Unknown sent to the ACC via Check program
10102 2 command: the ethernet None. which is sending the
<name> interface, the command.
unknown command
is displayed.

The database entry
Check program
Key not found in requested via
10103 2 None. which is sending the
system database ethernet does not
command.
exist.

Transmission error
while transmitting a A database object
database object via transmitted via
Database write Repeat transfer;
10104 2 ethernet or version ethernet cannot be
error. check version.
conflict between inserted into the
database object and database.
AOS.

Database entry
required for
Database read executing a Command is not Check the database
10105 2
error. command received executed. entries.
via ethernet is
missing.

Template
information has
been requested via
Template Information is not Check template and
10106 2 ethernet. The
contains no data. sent. save it.
corresponding
template contains
no data.

Template
information has
been requested via
ethernet. The
Template does Information is not Check template and
10107 2 corresponding
not exist. sent. save it.
template does not
exist in the
application
database.

The variables
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No variables in requested via
10108 2 Data is not sent. Check template.
template. ethernet do not exist
in the template.

Via ethernet a The ethernet
command with communication
missing or might be disturbed Correct the format of
10109 2 Format is invalid.
incorrectly formatted severely, the the command.
parameters has message appears
been sent. repeatedly.

The MultiMediaCard
Errors while is full, not inserted Data cannot be Check
10111 2
saving correctly or saved. MultiMediaCard.
defective.

This database
entry cannot be Other database Delete the
The entry is not
10113 2 deleted since XX entries depend on depending entries
deleted.
other entries this entry. first.
depend on it.

The transmitted
object cannot be
saved to the
The object is not Check versions and
database. Please
10114 2 Version conflict. saved to the make an update if
check whether
database. necessary.
your system
supports the
object.

Too many
variables are
used in the Number of variables Reduce number of
The template cannot
10115 2 templates. or number of variables or
be marked.
Please delete all templates too high. templates.
templates you do
not need.

Error while The MultiMediaCard
Marking is not Check
10116 2 reading directory on the ACC cannot
possible. MultiMediaCard.
<name>. be read.

Error
Codes Part Code Class Message Possible Causes Possible Effect Remedy
2
 

Defective Check whether the
Data for system EEPROM has been
initialization database or inserted correctly.
cannot be customer The system Check connection
10300 0 read database. cannot be between ACC and
completely The started. Panel­IO.
from the MultiMediaCard Check whether the
database. is full or EEPROM of the Panel­IO
damaged. has been inserted
correctly.

The
parameter set
<name> The parameter
contains set is adjusted To avoid the automatic adjustment
inadmissible automatically to of the settings you can modify the
The application database
settings which the system parameter set manually. If you
10301 2 belongs to a different
are before marking. save the corrected parameter set
laser system.
automatically This can affect to the database the error message
adjusted the marking will no longer appear.
before quality.

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9/9/2015 Knowledge Article
marking.

Shutter does Marking is not
10302 1 Defective beam shutter. Exchange beam shutter.
not stay open. possible.

Shutter does
The system has
10303 0 not stay Defective beam shutter. Exchange beam shutter.
to be restarted.
closed.

Marking
process
10304 W      
interrupted by
interlock.

Key switch
has been
10305 W      
opened while
marking

Check template and used
Template The template selected for
Marking is not parameters, product registration
10401 2 invalid: marking is defective or
possible. and (if existing) logos. 
<name> does not exist.
Select template again.

Marking head For multiple­head
10402 2 could not be systems: The beam switch   Check the beam switch.
selected. does not react correctly.

Trigger 2 or trigger 3 has
been selected in the
Incorrect
product registration. For
trigger input, Marking is not Select a different trigger input or
10403 2 those trigger inputs a CI­
no CI­FAST­IN possible. install a CI­FAST­IN.
FAST­IN is required which
available.
does not exist in the
system.

For an external text the
External text:
property "Prompt Once
<name>: Change the contents of the
(error)" has been set and The marking is
10404 2 Value can be external text or change the
it has been tried to mark not carried out.
marked only property "Prompt Once (error)".
an external text with the
once.
same value twice.

In case this error occurs in
Invalid FPS FPS does not
The parameter set released versions it must be
10405 2 parameter work, marking
contains incorrect values. reported to the technical support
loaded. is not possible.
group.

Trigger 2 or trigger 3 has
been selected in the
product registration. For
The selected
trigger 2 a CI­CAN­IO is Marking is not Select a different trigger input or
10406 2 trigger input
required which does not possible. install a CI­CAN­IO.
does not exist.
exist in the system.
Trigger 3 does not exist in
this system.

Check the beam shutter.
The beam The beam shutter got Check the shutter cable.
Marking is not
10407 2 shutter does jammed or is not Check the plug­in
possible.
not open. identified. connections on the
board.

After a marking
the next
marking cannot Check the beam shutter.
The beam The beam shutter got be started Check the shutter cable.
10408 1 shutter does jammed or is not without Check the plug­in
not close. identified. confirmation of connections on the
the error board.

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9/9/2015 Knowledge Article
message.

System error In case this error occurs in
during Internal error during Marking is not released versions it must be
10409 2
preparation of preparation of marking. possible. reported to the technical support
marking. group.

The automatic
The parameter set of the
The adjustment When the database has been
active template contains
parameter set affects the saved this message will no longer
inadmissible settings for
of the active marking and appear.
10410 W the laser. The application
template has will be taken Possibly the settings of the
database possibly
been adjusted over when concerned parameter set have to
belongs to a different
to the system. saving the be modified manually.
laser system.
database.

For an external text the
External text:
property "Prompt Once
<name>: Change the contents of the
(warning)" has been set
10411 W Value can   external text or change the
and it has been tried to
only be property "Prompt Once (warning)".
mark the external text with
marked once.
the same value twice.

The application database
Cannot load Marking is not A new database file has to be
10500 1 and its backup cannot be
database. possible. written to the MMC.
loaded.

Backup
The application database Modifications
10501 1 database has Please save the database.
is defective. are lost.
been loaded.

Error during
determination of the
current template or its If the database contains no
System
10502 M variables.   template: create and add a new
Message: XX
Probably the database template and save the database.
does not contain any
templates.

Saving the database it is
The database
automatically converted to the new
format has An older database has
format. Then the warning message
10503 W changed. been loaded by a new None.
will no longer be displayed.
Please save AOS.
After conversion the database
system.
cannot be read by an older AOS.

If the template
marked last
New templates have been
Not all does not exist
added to the database
previously in the database
and selected for marking.
used the first Save the database after creating or
10504 W Then the system has
templates template of the importing new templates.
been booted without
have been database is
saving the changed
saved. selected
database.
automatically
for marking.

The template
marked last
A new template has been
does not exist
added to the database
in the
The template and selected for marking.
database. The Save the database after creating or
10505 W used last was Then the system has
first template of importing new templates.
not saved. been booted without
the database is
saving the changed
selected
database.
automatically
for marking.

The value of
Invalid value the absolute
of absolute The battery buffering the operating hours Check battery and replace if
10506 W operating SRAM is running down. corresponds to necessary.
https://na28.salesforce.com/articles/Error_Code_List/Laser­Error­Codes­QMark­Icemark­Run­Lasers/p 13/32
9/9/2015 Knowledge Article
hours in the value of the
SRAM. last system
start.

The objective
file does not
exist in the
comp directory
Error while Check MultiMediaCard, if
of the The system is
10507 0 reading the necessary reinstall software on
MultiMediaCard. not operable.
objective file. MMC.
The
MultiMediaCard
is not inserted
correctly.

The laser file
does not exist in
the comp
Error while directory of the Check MultiMediaCard, if
The system is
10508 0 reading the MultiMediaCard. necessary reinstall software on
not operable.
laser file. The MMC.
MultiMediaCard
is not inserted
correctly.

The head file
does not exist in
the comp
Error while directory of the Check MultiMediaCard, if
The system is
10509 0 reading the MultiMediaCard. necessary reinstall software on
not operable.
head file. The MMC.
MultiMediaCard
is not inserted
correctly.

The system
No FPGA The file fpgaimgX.h is cannot work
Check the contents of the
10510 0 image file missing on the properly
MultiMediaCard.
available! MultiMediaCard. without FPGA
image file.

The system
No SP The file smartspX.sp is cannot work
Check the contents of the
10511 0 program missing on the properly
MultiMediaCard.
available! MultiMediaCard. without SP
program.

The AllprintBasic
AllprintBasic: command string in the The control via Modify the protocol settings on the
Protocol AOS database AllprintBasic PC with AllprintBasic and import
10512 1
configuration ("Config","Input") contains (serial port) again via SmartGraph into the AOS
error a configuration error for does not work. database. Then reboot the ACC.
the serial protocol.

The AllprintBasic
AllprintBasic: Modify the interface parameters on
command string in the The control via
Configuration the PC with AllprintBasic and
AOS database AllprintBasic
10513 1 error of the import again via SmartGraph into
("Config","Input") contains (serial port)
serial the AOS database. Then reboot
a configuration error for does not work.
interface the ACC.
the serial interface.

Marking is no
longer possible Check connection
FM/MHI A program has to be since the between ACC and
download transmitted from the MMC FM/MHI FM/MHI.
10514 0 error to the FM/MHI. During this hardware has Check FM/MHI.
download an error
https://na28.salesforce.com/articles/Error_Code_List/Laser­Error­Codes­QMark­Icemark­Run­Lasers/p 14/32
9/9/2015 Knowledge Article
(<name>). occurred. no program for Check ACC.
mirror Reboot.
positioning.

The required file
does not exist
FM/MHI on the
Copy the missing file to
download: MultiMediaCard. System cannot
10515 0 the MultiMediaCard.
File <name> Faulty be set up.
Check connection.
is missing. connection
between ACC
and FM/MHI.

Faulty
connection to
Check connection
The marking the marking
Marking is not between ACC and
10516 0 head is not head.
possible. FM/MHI.
connected. No marking
Connect marking head.
head
connected.

If you want to mark a marking head
According to The system database
must be connected and the entry in
the system contains the entry
the system database has to be
database 'MARKING_HEAD_ Marking is not
10517 W changed to
there is no ATTACHED=0'. possible.
'MARKING_HEAD_ATTACHED=1'.
marking head Thus the marking head is
Please contact the technical
connected not addressed.
support group.

The Copy a suitable database to the
parameter set MMC 
<name> does or
not A database has been create a new suitable database
correspond to copied to the MMC which Marking is not using the Smart Graph offline. Add
10518 0
the laser type. does not correspond to possible. a parameter set having the same
Please the laser type. name and transfer it to the laser.
replace this In this way all parameter sets of the
entry in the laser database need to be
database. replaced.

Please select
a lens
10519 1 corresponding      
to the marking
head.

Code Class Message Possible Causes Possible Effect Remedy

A marking
head has
been
identified
10520 0      
which is not
admitted for
this laser
type.

Test the command string
The AllprintBasic on the PC with
AllprintBasic: The control via
command string in the AllprintBasic, correct it
Syntax error AllprintBasic
10550 1 AOS database and import again via
(line: XX, (serial port) does
("Config","Input") contains SmartGraph into the AOS
column: XX) not work.
a syntax error. database. Then reboot
the ACC.

Check the corresponding

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9/9/2015 Knowledge Article
The template The variable to be template or the
does not modified in the The control via AllprintBasic command
contain the AllprintBasic command AllprintBasic string and modify if
10551 1
requested string does not exist in the (serial port) does necessary. If the
variable. template. not work. command string has been
changed the ACC must
be rebooted.

This is a regular
message, no error.
AllprintBasic
The AllprintBasic
10552 W ­ MsgBox:\n\r None. None.
command string triggered
<name>
the output of this
message.

Illegal Check command string
The control via
command in This AllprintBasic version and change if necessary.
AllprintBasic
10553 1 AllprintBasic does not support the If the string has been
(serial port) does
command command. changed you have to
not work.
string. reboot the ACC.

The
AllprintBasic
Depending on the
command Depending on the Depending on the
10554 1 AllprintBasic
"Error" has AllprintBasic program. AllprintBasic program.
program.
been
executed.

The
AllprintBasic
Depending on the
command Depending on the Depending on the
10555 W AllprintBasic
"Warning" AllprintBasic program. AllprintBasic program.
program.
has been
executed.

The external template
Create and select a
No template selection has failed Marking is not
10601 2 template list using the
list selected. because no template list possible.
Smart Graph.
has been selected.

The chosen The external template
template selection has failed
number XX because the selected
Marking is not
10602 2 cannot be template number cannot Check template list.
possible.
assigned to be assigned to any
any template in the template
template. list.

If the message is no
longer displayed after
rebooting, there might be
Out of an internal error. Inform
memory. the technical support
Cannot Internal error or database Marking is not group.
10701 2
create is too large. possible.
database If the message is still
object. displayed after rebooting
all elements not needed
should be deleted from
the database.

Format error
Check versions of Smart
while
Version conflict between Marking is not Graph and QMark and
10702 2 creating a
database object and AOS. possible. carry out an update if
database
necessary.
object.

The DSP has not been
DSP does
initialized correctly or the The system does
10800 0 not send Restart the system.
connection to the DSP is not work.
telegrams.
faulty.

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9/9/2015 Knowledge Article
In case this error occurs in
DSP buffer Internal communication Marking is not released versions it must
10811 0
overflow error. possible. be reported to the
technical support group.

Invalid In case this error occurs in
SmartSP Internal communication Marking is not released versions it must
10812 W
telegram error. possible. be reported to the
0x%X technical support group.

1) In the product
registration an encoder
was selected although no
encoder is connected.
Connect encoder or
No encoder Marking not
10813 2 deselect encoder in the
connected. 2) In the product possible.
product registration.
registration an encoder
was selected which has
been removed during
operation.

1) In the product
registration external
trigger was selected
although no trigger
Connect trigger detector
No trigger detector is connected.
Marking not or deselect external
10814 2 detector
possible. trigger in the product
connected. 2) In the product
registration.
registration a trigger
detector was selected
which has been removed
during operation.

Incomplete
marking,
10899 W product      
movement
too slow.

Check wiring of
Faulty wiring.
CAN bus.
Strong source of
General Eliminate
interferences The system cannot
10900 0 CAN bus source of
nearby. be set up.
error (XX) interference.
Faulty
Replace faulty
assemblies.
assemblies.

A CAN node
(<name>) The entered Check the CAN
has carried CAN bus node Marking is not bus node.
10901 0
out an is defective. possible. Check wiring of
inadmissible Defective wiring. CAN bus.
reset.

Lost
The entered Check the CAN
connection
CAN bus node Marking is not bus node.
10902 0 to a CAN
is defective. possible. Check wiring of
node
Defective wiring. CAN bus.
(<name>).

A CAN node The entered Check the CAN

(<name>) CAN bus node The system cannot bus node.
10903 0
cannot be is defective. be started. Check wiring of
initialized. Defective wiring. CAN bus.

The
output
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9/9/2015 Knowledge Article
signals Check if power is
of the supplied between
The
customer terminals X16.1 and
customer
interface X16.5 of customer
interface (CI)
The power supply of the are interface on ACC board.
is not
10904 W customer interface is not invalid. For units equipped with
supplied
available or switched off. Input CAN­IO, connect bus
with 24 V by
signals terminal KL9110 pin 2 or
the
at the pin 6 to external 24 V and
customer.
customer pin3 or pin7 to external
interface GND.
are
ignored.

The CAN
Depending on the event a
bus detected In case this error occurs in
function to be
a not released versions it must
10905 W implemented in the future None.
implemented be reported to the
has been used (e.g. CI
event technical support group.
terminal: reserved).
(<name>).

The
customer
Repair external exhaust
interface (CI) External exhaust
External exhaust or connect the
10906 1 indicates an defective or incorrect
does not work. corresponding CI terminal
error of the wiring of CI terminal.
to 24 V.
external
exhaust.

The
customer Depending on Remove external error or
Detection of external error
interface (CI) customer or CI connect the
10907 1 or incorrect wiring of the
indicates an terminal corresponding CI terminal
CI terminal.
external EXT_ERROR. to 24 V.
error.

The STOP input is
External
supplied constantly with 0 Marking is not Connect STOP input to 24
10908 W STOP from
V so that the START input possible. V.
the CI.
is not evaluated.

A CAN node
(<name>)
Check wiring of
has carried The corresponding node All functions of this
CAN bus.
10909 0 out an has probably carried out a node are no
Check CAN
inadmissible reset. longer available.
node.
state
change.

File <name> The file is supposed to be The system cannot Copy desired file to the

10913 0
is missing. on the MultiMediaCard. be started. MultiMediaCard.

Faulty
transmission Erroneous wiring of CAN Marking is not
10914 0 Check wiring of CAN bus.
to a node bus. possible.
(<name>).

A CAN node
<name> Check wiring of
Defective
does not CAN bus.
connections. The system cannot
10915 0 react after Check
Defective CAN be started.
download or corresponding
node.
software CAN node.
reset.

Check wiring of
CAN bus.
Defective wiring Check
of CAN bus. corresponding
The CAN bus node,
Faulty
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download to corresponding The system cannot if necessary
10916 0 node node is faulty. update of MDB
be started.
<name>. Required of the CAN bus
program not node.
available on Transmit
MultiMediaCard. missing
program to
MultiMediaCard.

Check wiring of
CAN bus.
Defective wiring Check
of CAN bus. corresponding
A CAN node The CAN bus node,
(<name>) corresponding if necessary
The system cannot
10917 0 signals node is faulty. update of MDB
be started.
unsuitable Required of the CAN bus
software. program not node.
available on Transmit
MultiMediaCard. missing
program to
MultiMediaCard.

A problem
with the RF The RF driver file on the The system cannot Check RF driver file on
10918 0
driver file MultiMediaCard is faulty. be started. MultiMediaCard.
occurred.

A driver error
prevents
In case this error occurs in
triggers
The system cannot released versions it must
10919 0 being Internal error
be started. be reported to the
transmitted
technical support group.
from the
CAN bus.

A driver error
In case this error occurs in
prevents
The system cannot released versions it must
10920 0 control of the Internal error.
be started. be reported to the
red emission
technical support group.
LED.

Less than
two CI input
Not enough input bus The system cannot Equip system with two
10921 0 bus
terminals existing. be started. input bus terminals.
terminals
connected.

Less than
two CI output
Not enough output bus The system cannot Equip system with two
10922 0 bus
terminals existing. be started. output bus terminals.
terminals
connected.

Ext. template
To use the external
selection
template selection at least The external
requires at Add two input bus
10923 0 4 input bus terminals must template selection
least 4 CI terminals.
be available at the cannot be used.
input bus
customer interface.
terminals.

CAN bus
problems. Data
Certain data are not Check CAN bus.
transmitted fast The aging of the
of the pump laser is not Check
chamber enough from connection
10924 2 LHC to OS. adapted correctly.
(LHC) Marking is not between LHC
cannot be Faulty and ID board of
https://na28.salesforce.com/articles/Error_Code_List/Laser­Error­Codes­QMark­Icemark­Run­Lasers/p 19/32
9/9/2015 Knowledge Article
determined. connection possible. pump chamber.
between LHC
and ID board of
pump chamber.

The
admissible
limits for the
maximum
current of the
Pump chamber ID board The aging of the Check connection
pump
10925 W at the LHC is missing or laser is not between LHC and ID
chamber at
incorrectly programmed. adapted correctly. board of pump chamber.
time t=0
(new part)
have been
exceeded.
(XX mA)

Entry
<name> is
Marking is not Complete or exchange
10926 2 missing in Defective database.
possible. database.
the
database.

The
configuration
value
Interrupted connection to Marking is not Check connection to LPC
10927 2 <name> of
LPC. possible. and repair if necessary.
the LPC
cannot be
set or read.

The
configuration
value
Interrupted connection to Marking is not Check connection to LHC
10928 2 <name> of
LHC. possible. and repair if necessary.
the LHC
cannot be
set or read.

Components are
CAN bus
possibly not Check CAN bus cable
10929 2 error: Faulty line of CAN bus.
configured and connections.
<name>
completely.

Connected A customer interface is If the system does not

customer connected to the system. require a customer
The customer
interface is However, in the system interface it should be
interface is
10930 W ignored due database (CI_CAN_IO) it removed. If it is required
ignored
to a has been defined that no the entry CI_CAN_IO of
completely.
database customer interface is to be the database has to be
entry. used. set to '1'.

Code Class Message Possible Causes Possible Effect Remedy

New started
Faulty Check availability
PLC scripts are
communication with of PLC before
18000 W communication possibly not
the PLC while PLC starting PICOLA
error. executed
is not busy. scripts.
correctly.

PICOLA script
interrupted, See product
18001 1 PLC error  
dump follows. manual.
<name>

PLC reports
PLC error while See product
18002 1 error, dump  
PLC is not busy. manual.
follows. <name>

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9/9/2015 Knowledge Article
PLC reports PLC error while See product
18003 W warning, dump  
PLC is not busy. manual.
follows. <name>

PICOLA script
18004 W returned exit      
code

PICOLA script
interrupted, PLC
reports Position
18005 1      
Reference Limit
Error, dump
follows

PICOLA script
interrupted, PLC
reports Velocity
18006 1      
Reference Limit
Error, dump
follows

PICOLA script
interrupted, PLC
reports
18007 1 Acceleration      
Reference Limit
Error, dump
follows

PICOLA script
interrupted, PLC
18008 1 reports      
TestDrive1 Error,
dump follows

PICOLA script
interrupted, PLC
18009 1 reports      
TestDrive2 Error,
dump follows

PICOLA script
interrupted, PLC
18010 1 reports Axis      
Failed to Run,
dump follows

PICOLA script
interrupted, PLC
reports
18011 1      
Communication
Fault, dump
follows

PICOLA script
interrupted, PLC
reports
18012 1      
Configuration
Parameter Error,
dump follows

PICOLA script
interrupted,
waiting for an
18013 1      
PLC event on
disabled axis ­
check cables

PICOLA script
18014 1 interrupted, PLC      
reported short­
https://na28.salesforce.com/articles/Error_Code_List/Laser­Error­Codes­QMark­Icemark­Run­Lasers/p 21/32
9/9/2015 Knowledge Article
time error

PICOLA script
18015 1 interrupted,      
storage problem

PICOLA script
interrupted, WAIT
18016 1      
operation timed
out

PICOLA script
interrupted,
18017 1      
please check for
script corectness

PLC software
18018 1 communication      
error

PLC
18019 1 communication      
error

PICOLA compiler
18020 1 reports an error      
at line

Unable to
perform PLC
18021 1      
recovery
procedure

Unable to run
PICOLA script,
18022 1 recovery      
procedure is
being performed

Recovery Button
pressed, script
18023 1      
execution
interrupted

PICOLA script
interrupted,
Position
18024 1      
Reference value
is outside
software limits

QMark core was
modified, unable
to restore from
18200 W      
backup,
protection has
been disabled

Unable to update
QMark core
18201 W backup,      
protection has
been disabled

QMark protection
misconfiguration,
18202 W      
protection has
been disabled

Template The template does Create or transmit

<name> does not not exist in the Marking is not the corresponding
19201 2
possible.
https://na28.salesforce.com/articles/Error_Code_List/Laser­Error­Codes­QMark­Icemark­Run­Lasers/p 22/32
9/9/2015 Knowledge Article
exist. database. template.

Check template
and used
The template parameters,
Faulty template: selected for Marking is not product registration
19202 2
<name> marking is defective possible. and (if existing)
or does not exist. logos. 
Select template
again.

Assign an existing
The template parameter set to
Parameter set The parameter set
concerned the template or add
19203 2 <name> does not required by a
cannot be the required
exist. template is missing.
marked. parameter set to
the database.

Assign an existing
Product The product The template product registration
registration registration concerned to the template or
19204 2
<name> does not required by a cannot be add the required
exist. template is missing. marked. product registration
to the database.

Add the missing
index level to the
The template uses
At least one parameter set or
an index level The template
index level does assign an existing
19205 2 which does not cannot be
not exist in the index level to all
exist in the marked.
parameter set. elements of the
parameter set.
concerned
template.

The direct
Check the ethernet
The direct Faulty connection marking cannot
connection
19210 2 marking cannot between PC and (or only
between PC and
be carried out. ACC. incompletely)
ACC.
be carried out.

The template
Template
sequence does
19301 2 sequences are not    
not contain any
supported yet.
template.

The template
<name> of the Template
19302 2 template sequences are not    
sequence does supported yet.
not exist.

The heads
<name> of
Template
templates of a
19303 2 sequences are not    
template
supported yet.
sequence must
be identical.

The product
registrations of
Template
templates of a
19304 2 sequences are not    
template
supported yet.
sequence must
be identical.

Product
Template
registration
19305 2 sequences are not    
<name> does not
supported yet.
exist.

Defective
template in the Template
https://na28.salesforce.com/articles/Error_Code_List/Laser­Error­Codes­QMark­Icemark­Run­Lasers/p 23/32
9/9/2015 Knowledge Article
19306 2 template sequences are not    
sequence: supported yet.
<name>

The system
The circuit for the
remains in state
The circuit for external laser
"Key switch Close the circuit for
external laser enable is open.
19307 1 open" even if external laser
enable has been This can be caused
the key switch enable.
opened. by an open
has been
emergency switch.
closed.

Cannot select Error in the CAN Marking is not

19308 1 Check CAN bus.
beam source. communication. possible.

Set the
time.
If this
The clock did stop
The clock had to happens
and has already The marked
be restarted. every
19309 1 been restarted. The time is not
Please set the time after
battery voltage correct.
time! switch­on
might be too low.
exchange
the
battery.

Use Smart Graph
The version of the
Laser cannot with corresponding
ActiveControl.dll
connect to No connection ActiveControl.dll or
installed with the
ActiveControl between Smart install the software
19310 W Smart Graph
with version XX. Graph and expecting the
cannot be
Version XX laser. version of the
connected to the
expected. ActiveControl.dll to
laser.
the laser.

Fiber Laser
No board or wrong
Extension Board Laser does not Check connection
19311 0 board conntected to
has not been start. to FLEB.
the ACC.
detected.

Faulty fan.
Check cooling and
Fiber Laser Clogged The laser
19312 0 ambient
Overtemperature. ventilating switches off.
temperature.
slots.

The system
remains in state
The laser stop The laser stop "Key switch
Release laser stop
19313 1 switch has been switch has been open" even if
switch.
pressed. pressed. the key switch
has been
closed.

SL501 Laser
No or incorrect
Extension Board Laser does not Check connection
19314 0 board conntected to
cannot be start. to SLEB.
the ACC.
identified.

The system
remains in the
The interlock state "Key
The interlock circuit Close the interlock
19413 1 circuit has been switch open"
has been opened. circuit.
opened. even if the key
switch has
been closed.

General
19500 W maintenance      
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9/9/2015 Knowledge Article
warning

General
19501 0      
maintance error

Suction control
19502 2      
error

19503 W The filter is full      

19504 2 The filter is full      

The Safety circuit
19505 W      
is open

The front panel
19506 W keyswitch is      
open

The customer
interface (CI)
19507 W      
keyswitch is
open

The front panel
19508 W stop button was      
pressed

Safety connector
19509 1 has a signal on      
unused line

The Key switch is
closed. It can not
19510 W      
be opended by
software

Code  Class  Message  Possible Causes Possible Effect  Remedy

The temperature measured
on the LHC board
LHC
exceeded the limit value. Reduced output Check cooling
24200 W overtemperature
(This warning is generated power. system.
XX.XX °C.
every minute as long as the
temperature is too high)

The
Check
overtemperature
cooling
switch of the Q­
system.
switch has
Overtemperature Marking is not Check
24201 1 reacted.
of Q­switch possible. cable
The cable
connecting
connecting Q­
Q­switch
switch and LHC is
and LHC.
defective.

In case this error
LHC has occurs in released
unexpected versions it must be
26100 0 Program error unknown
internal errors reported to the
(ID: XX[XX]) technical support
group.

The LHC received Certain
commands containing functions of the
LHC detected
inadmissible parameters via LHC are not Check versions of
29000 W communication
CAN bus. carried out (e.g. LHC and AOS.
error.
Version conflict between pump chamber
AOS and LHC. entries, etc.).

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Defective beam
shutter.
Beam shutter Marking is not Check beam shutter
29009 1 Defective cable
error possible. and cable.
between beam
shutter and LHC.

Certain actions
The LHC can carry out
requested from
certain actions only if the
A service has the LHC are not
corresponding device is
been requested carried out (e.g. Connect the device
connected. E.g. the
from a device on logbook entries, to the LHC (e.g.
29010 1 operating hours of the pump
the LHC which is aging connect or re­
chamber can only be reset if
not connected or adjustment of initialize ID board).
the ID board (LN­
not responding. the pump
PumpChamber) is
chamber might
connected.
not be working).

The logbook
Error while and operating
accessing an EMC interferences in the hours of the Remove EMC
29011 1
EEPROM of the area of the LHC. pump chamber interferences.
LHC. are not kept
correctly.

The internal current
measurement of the power
supply detected an
inadmissible deviation
between actual and
reference current value.

Possible causes:

Alltec DN­A power supply

When starting:
Interrupted output
circuit
Power supply: During operation: The system Check wiring of
32300 1 Current error 1) Interrupted cannot be output circuit for
XX.XX A output circuit started. interruption.
during operation.
During operation:
2) Current
above/below limit
value.
During operation:
3) Electr.
malfunction of
cooler.

Alltec LN­A power supply

not defined yet

Defective power
supply
Phase failure in
the house supply Check
Over/Undercurrent house
Power supply: Phase voltage has supply.
fallen below limit The system
Current Check
32301 0 value cannot be
error/phase wiring.
Broken cable started.
failure Exchange
Contact resistance power
at terminals too supply.
high, e.g.
insulation of cable
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9/9/2015 Knowledge Article
eye is clamped.

Power supply: Check lamp, check
Before ignition of the lamp The system
Short circuit in lamp wiring.
32302 0 there is a short circuit in the cannot be
the lamp circuit Replace lamp if
lamp circuit. started.
XX.XXA necessary.

Defective power
supply
Phase failure in
the house supply
Check
Over­
house
/Undercurrent
supply.
Phase voltage has The system
Power supply: Check
33100 1 fallen below limit cannot be
Phase failure wiring.
value started.
Exchange
Broken cable
power
Contact resistance
supply.
at terminals too
high, e.g.
insulation of cable
eye is clamped.

While starting:
Short circuit at the
output of the
Power supply: power supply. Check wiring
The system
Inadmissible During operation: between power
33301 1 cannot be
terminal voltage 1) Defective pump supply and diode for
started.
XX.XX V chamber short circuit.

2) Electr. malfunction of
cooler.

The temperature within the The system
Power supply: Check cooling
34200 1 power supply module is too cannot be
Overtemperature system.
high. started.

Internal cooling
Check
circuit is faulty.
internal
A possibly
Internal cooling cooling
connected
circuit: The system circuit.
external chiller
34201 1 Temperature cannot be Check
has no sufficient
above/below started. external
cooling power.
limit value chiller.
Broken cable of
Check
the signal line
cables.
(X6.1).

Defective cooling Check
system cooling
RF driver: Broken cable The system system.
34203 1 Temperature between RF driver cannot be Check
error and LPC started. cables.
Defective RF Exchange
driver RF driver.

In case this error
occurs in released
The system versions it must be
LPC: Internal Internal software or
36100 0 cannot be reported to the
error hardware error.
started. technical support
group.

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9/9/2015 Knowledge Article

 
 
Code  Class  Message  Possible Causes Possible Effect  Remedy

Device type
­ Alltec power supply
LN­A
Source of error
­ Power supply­internal
signal from the IGBT
module 
Power Error condition
39000 1 supply: ­ High level at X3.20    
IGBTdefective (LPC, IN_NPN_9) for
more than 1 ms (only if
key switch is closed)
Possible causes
­ Error of IGBT module
­ Error of IGBT drivers
Limit values
­ none

The system Check
Broken lamp
cannot be lamp and
Incorrect
Power started. If the exchange
wiring
39001 0 supply: cooling system if
between
Broken lamp is started water necessary.
power supply
can leak into Check
and lamp
the laser head. wiring.

Exchange
Power Defective
The system lamp.
supply: Lamp lamp
39002 1 cannot be Exchange
does not Defective
started. power
ignite power supply
supply.

Internal
The internal Check
cooling The system
pump is pump.
39003 0 circuit: Pump cannot be
defective. Check
not ready for started.
Wiring error. wiring.
operation

Check
filters and
exchange
Contaminated
if
filters
necessary.
Leakage or
Check
Internal interruption of
cooling
cooling the cooling
Cooling water circuit for
39005 0 circuit: Flow circuit
can leak out. leakages.
too low Defective
Check
XX.XX l/min pump
pump.
Defective flow
Check
sensor
flow
Faulty wiring
sensor.
Check
wiring.

Optical fibre
not connected Check
Optical fibre to ACC or to The system optical
39006 1 ACC ­­­ LPC: LPC cannot be fibre.
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9/9/2015 Knowledge Article
Interruption Defective started. Check
optical fibre ACC.
Error on ACC

Not enough
Check
Internal water in the The cooling
cooling
cooling internal system can fail
39007 W water.
circuit: Water cooling circuit in the near
Check
level too low Incorrect future.
wiring.
wiring

Check
Leakage or
cooling
interruption of
Internal Cooling water circuit for
the cooling
cooling can leak out. leakage.
circuit
39008 1 circuit: Flow The system Check
Defective flow
too high cannot be flow
sensor
XX.XX l/min started. sensor.
Incorrect
Check
wiring
wiring.

Defective
cable
between RF
driver and Q­
switch.
Check
Defective The system
RF driver: wiring.
39009 0 cable cannot be
VSWR error Exchange
between RF started.
RF driver.
driver and
LPC.
RF power
supply is
defective.

An internal
monitoring
function of the
power supply
Power has detected The system Check power supply
39012 0 supply: an error. cannot be and exchange if
General error Alltec DN­A started. necessary.
power supply:
Short circuit
during
operation.

Internal
There is no connection The system
cooling
39013 0 between LPC and cannot be Check wiring.
system not
internal cooling system. started.
connected!

External There is no connection The system

39014 0 chiller not between LPC and cannot be Check wiring.
connected external chiller. started.

There is an
error in the
External external Check
cooling cooling external
The system
circuit: system. cooling
39015 0 Collective Defective cannot be system.
started.
malfunction connection Check
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9/9/2015 Knowledge Article
message between LPC wiring.
and external
chiller.

In case this error
occurs in released
FPS data not
Marking is not versions it must be
39016 1 transmitted Internal software error.
possible. reported to the
completely
technical support
group.

Optical fiber
Defective optical fiber
ACC ­­­ LPC: Marking is not
39017 W connection between Check optical fiber.
Receiving possible.
ACC and LPC.
error

In case this error
occurs in released
Via the optical fibre an
Invalid index Marking is not versions it must be
39018 1 inadmissible index step
step selected. possible. reported to the
has been selected.
technical support
group.

1) Wait; if the error
Internal
condition is
Cooling 1) Temperature out of
remedied within a
Circuit: range Laser cannot
certain time (minute
Temperature 2) Broken cable of be started
39019 W range), i.e. the
during start temperature signal (power supply
cooling water
up 3) Defective controller does not start).
temperature is
above/below within cooling device
within limits, the
limit value
system starts.

Defective
customer
The inputs and
interface (CI):
The hardware outputs of the
The Check the bus
configuration of the CI customer
55000 W arrangement terminals of the
has been changed. interface do
of the bus customer interface.
(Beckhoff error) not work
terminals has
properly.
been
changed.

The inputs and
Defective
outputs of the
customer The bus terminal used Check the bus
customer
55001 W interface (CI): is not supported. terminals of the
interface do
Incompatible (Beckhoff error) customer interface.
not work
bus terminal.
properly.

The inputs and
Defective An error occurred while
outputs of the
customer saving the Check the bus
customer
55002 W interface (CI): configuration to the terminals of the
interface do
EEPROM EEPROM. (Beckhoff customer interface.
not work
error error)
properly.

Defective There has been a The inputs and

customer communication error outputs of the
Check the bus
interface (CI): between the Beckhoff customer
55003 W terminals of the
Connection terminals. (Terminal interface do
customer interface.
error between ERROR) (Beckhoff not work
bus terminals. error) properly.

The inputs and
Customer The bus coupler of the outputs of the
Check the bus
interface (CI): customer interface (CI) customer
55004 W terminals of the
Unknown has sent an interface do
customer interface.
error (XX, XX) undocumented error. not work
properly.

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9/9/2015 Knowledge Article
Check bus
terminals
The inputs and of the
Customer
The bus coupler of the outputs of the customer
interface (CI):
customer interface customer interface.
58100 W CAN bus
received too many error interface do Check
warning limit
frames successively. not work wiring of
exceeded
properly. CAN bus.

The inputs and
The CAN bus has not
outputs of the
Customer been connected
customer Check wiring of the
58101 W interface (CI): correctly to the bus
interface do CAN bus.
CAN bus OFF coupler of the customer
not work
interface.
properly.

Customer The inputs and
The CAN bus has not
interface (CI): outputs of the
been connected
CAN bus customer Check wiring of the
58102 W correctly to the bus
transmission interface do CAN bus.
coupler of the customer
buffer not work
interface.
overflow properly.

Customer The inputs and
interface (CI): outputs of the
CAN bus Internal error of bus customer Exchange bus
58103 W
receiving coupler. interface do coupler.
buffer not work
overflow properly.

The inputs and In case this error
Customer
outputs of the occurs in released
interface (CI):
Internal communication customer versions it must be
58104 W CAN bus
error. interface do reported to the
incorrect PDO
not work technical support
length
properly. group.

The inputs and
Customer The CAN bus has not
outputs of the
interface (CI): been connected
customer Check wiring of the
58105 W Sync of CAN correctly to the bus
interface do CAN bus.
bus delayed coupler of the customer
not work
or failed. interface.
properly.

Customer The inputs and
The CAN bus has not
interface (CI): outputs of the
been connected
Guarding of customer Check wiring of
58106 W correctly to the bus
CAN bus interface do CAN bus.
coupler of the customer
delayed or not work
interface.
failed. properly.

Error Code
List File
 

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9/9/2015 Knowledge Article
Internal
Comments

First
Published 12/6/2012 9:36 AM
Date

Last
Published 5/21/2015 11:42 AM
Date

Version 10

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