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3.daily Life: 341. A Rude Clerk

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3.

Daily Life

341. A Rude Clerk

Customer: May I speak with the store manager, please?


Store manager: I am the store manager. How can I help you?
Customer: One of your sales clerks was very rude to me.
Store manager: I am very sorry to hear that. Could you please tell me which clerk?
Customer: His name is Bob. He works in the mornings.
Store manager: I will talk to Bob as soon as possible.

342. Missing Order

Sales clerk: Can I help you?


Customer: I ordered a table a few weeks ago, but it still has not arrived.
Sales clerk: Do you have the order number or your receipt?
Customer: No. Unfortunately, I lost them both.
Sales clerk: I see. I can try to look it up with your address or phone number.
Customer: Here is both my address and phone number.
Sales clerk: I found your item. It was delivered to a different address.
Customer: So, what will you do about it?
Sales clerk: I am very sorry for the error. We will send a replacement table to your correct address as
soon as possible.
Customer: Thank you for your wonderful customer service.

343. A Big Stain

Derek: Do you think you can get this stain out?


Lillian: I think I should take it to the dry cleaners.
Derek: That is my favorite shirt.
Lillian: You should be more careful with it.
Derek: I know. Do you think the dry cleaners can get it out?
Lillian: I don't know. Let's ask them.

344. Dry Cleaning Emergency

Becky: I have an emergency. I spilled coffee on my dress and I need it dry cleaned as soon as possible.
Dry cleaner: When do you need it?
Becky: Tonight.
Dry cleaner: That is very short notice. We have a lot of customers this week.
Becky: It is my wedding anniversary and I would really like to wear this dress.
Dry cleaner: Wow! That is a big stain.
Becky: I am desperate. I will pay extra.
Dry cleaner: You have been a good customer for many years. I will do it for no extra charge.
Becky: Thank you so much! I will tell all of my friends about this place.
Dry cleaner: Thank you, too. It will be ready by 4 PM.
345. Making an Appointment

Lebron: I would like to make an appointment to see Dr. Smith.


Receptionist: What do you need to see the doctor for?
Lebron: I just need an annual checkup.
Receptionist: Ok. The doctor's next available appointment is next Monday at 10 AM.
Lebron: That's perfect. Do I need to bring anything with me?
Receptionist: Please bring your insurance card and photo ID.

346. Medical Emergency

Rob: I need to see Dr. Johnson right away.


Receptionist: What is wrong?
Rob: I think I broke my arm.
Receptionist: Can you move it?
Rob: No. It hurts if I try to move it.
Receptionist: You need to go to the emergency room.
Rob: The emergency room is too expensive. I do not have medical insurance.
Receptionist: Do you have someone who can bring you here?
Rob: Yes, my friend is going to drive.
Receptionist: OK. Dr. Johnson will take a look at your arm. Please come as soon as possible.

347. Scheduling a Haircut

Christine: I would like to make a haircut appointment.


Receptionist: Our next available appointment is today at 3 PM.
Christine: I do not get off work until 5 PM.
Receptionist: How about tomorrow at 5:30 PM?
Christine: That's perfect.
Receptionist: Great! I will send you a reminder tomorrow morning.

348. The New Stylist

Helen: I would like to make a haircut appointment with Ann.


Receptionist: Ann does not work here anymore.
Helen: When did Ann leave? She was a great hair stylist.
Receptionist: She moved out of the state last month.
Helen: Is there anyone else you recommend?
Receptionist: Jane is a great stylist.
Helen: OK. I will try her.
Receptionist: She has an opening tomorrow at 4 PM.
Helen: I will take it.
Receptionist: You will love Jane.
349. Wrong Color Jacket

Customer: I have a problem with my online order.


Customer service rep: What is the problem?
Customer: I order a black jacket, but I received a white one.
Customer service rep: I'm very sorry to hear that. We can exchange the jacket for you.
Customer: How do I return the wrong one?
Customer service rep: You can return it by mail or return it to one of our stores.

350. Wrong Flowers

Customer: I have a problem with my online order.


Customer service rep: What is the problem?
Customer: I ordered red roses for my wife, but she received daisies.
Customer service rep: I'm sorry to hear that.
Customer: It is our anniversary and roses are her favorite flowers.
Customer service rep: I will have red roses delivered to her as soon as possible.
Customer: What should I do with the daisies?
Customer service rep: Please keep them since we made the error.
Customer: That's very nice of you.
Customer service rep: I hope your wife enjoys both flower bouquets.

351. Getting a Bite to Eat

Megan: I am hungry.
Steven: I am hungry too.
Megan: What are you going to order?
Steven: I am going to have a hamburger and French fries.
Megan: I think I am going to order a turkey sandwich.
Steven: The food here is delicious.

352. Coffee and Donuts

Ashley: The coffee shop is busy today.


Ron: They are having a special. If you order a donut, you get a cup of coffee for free.
Ashley: Wow! I love donuts and coffee.
Ron: Me too. How do you drink your coffee?
Ashley: I like to add cream and sugar.
Ron: I like black coffee.
Ashley: The line is long. There are a lot of people here.
Ron: I hope they don't run out of coffee.
Ashley: I hope they don't run out of donuts.
Ron: That would be worse.
353. Pizza Time

Rachael: What should we have for dinner?


Christina: I am in the mood for pizza.
Rachael: Pizza sounds good.
Christina: I found a coupon in the newspaper for free delivery.
Rachael: Great! I don't want to go out to pick it up.
Christina: Me too. It's raining.

354. Getting Delivery

Ann: What should we have for dinner?


Nicole: Let's order something for delivery.
Ann: That's a great idea!
Nicole: There are a lot of choices around our neighborhood.
Ann: What are the choices?
Nicole: We can order pizza, Chinese food, Indian food, sandwiches, or something else.
Ann: What sounds good to you?
Nicole: I can eat anything. I am very hungry now.
Ann: How about Chinese food? We can eat the leftovers tomorrow night.
Nicole: I am so hungry. There may not be any leftovers.

355. Getting a Refund

Customer: I would like to return this jacket.


Store clerk: Is there something wrong with it?
Customer: It does not fit.
Store clerk: Would you like to exchange it for another size?
Customer: No. I would just like a refund please.
Store clerk: Ok. The full amount will go back on your credit card.

356. Exchanging a Sweater

Store Clerk: May I help you?


Customer: Yes. I would like to exchange this sweater for another size.
Store clerk: What size do you need?
Customer: I need a large.
Store clerk: Let me see if we have any more.
Customer: Ok. Thank you.
Store clerk: We only have one more in stock.
Customer: Great! I will take it.
Store clerk: Would you like to look at anything else?
Customer: No, thank you. I would just like to exchange the sweater, please.
357. Anniversary Gift

Store clerk: May I help you?


Customer: I need to buy my wife an anniversary gift.
Store clerk: When is your anniversary?
Customer: It was yesterday!
Store clerk: Oh dear. How about these diamond earrings?
Customer: Perfect. I will take them.

358. Mom's Birthday Gift

Customer: Do you have this sweater in red?


Store clerk: We do not have any more in red, but I can order one for you.
Customer: When will it arrive?
Store clerk: It should take 3-5 business days.
Customer: That's perfect. It is a birthday gift for my mother.
Store clerk: When is your mother's birthday?
Customer: In two weeks.
Store clerk: I will call you when it arrives.
Customer: Here is my cell phone number.
Store clerk: Ok. I hope she likes the sweater.

359. Broken Vacuum

Customer: My vacuum cleaner is not working.


Repair shop clerk: Do you have a warranty?
Customer: Yes, I do.
Repair shop clerk: We will repair the vacuum cleaner for free.
Customer: When will it be ready?
Repair shop clerk: 3-5 business days.

360. Broken Computer

Customer: Something is wrong with my computer.


Repair shop clerk: What is wrong with it?
Customer: It will not turn on.
Repair shop clerk: I will take a look at it.
Customer: How much is the repair cost?
Repair shop clerk: It depends on what needs to be repaired.
Customer: Is there a charge to see what repairs are needed?
Repair shop clerk: No. There is no charge to find out what is wrong. We only charge for repairs.
Customer: Ok. How long will it take?
Repair shop clerk: Please come back in two hours.

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