Professional Year Program

BSBDIV301 – Working with Diversity

Assessment Task 2.2 – Short Answer Questions & Case Study

Unit of Competency: BSBDIV301 – Working with Diversity

Topic: Topic 2 – Working with Diversity

Assessment Task: Task 2.2 – Working with Diversity Short Answer Questions & Case Study

Assessment
Submission Checklist
Short Answer Questions
(Student must submit Case Study
all of these
documents)

Assessment Instructions to Student:

 Attempt all questions in the assessment.
 All answers to be typed using Microsoft Word
 Use complete sentences, check grammar, punctuation and spelling

Resources permitted during assessment:

 Dictionaries: Standard, Bilingual, Digital
 Electronic devices: Laptops, Computers, Internet

Reasonable Adjustment

Trainers/Assessors may make reasonable allowances for learners in accordance with the C&I Learner Support Policy
contained in the Participant Handbook. This may relate to the timeframe for undertaking this assessment task in
class or relate to an extension to the due date. Consult with the Curriculum & Learning Manager prior to
administering this assessment to ensure Learner Support needs are met.

BSBDIV301 Assessment Requirements

Performance Evidence

Evidence of the ability to:

 adjust language and behaviour as required by interactions with diversity

 identify and respect individual differences in colleagues, clients and customers
 apply relevant regulations, standards and codes of practice.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

 identify major groups in the workplace and community, as defined by cultural, religious and other
traditions and practices
 identify reasonable adjustments that facilitate participation by people with a disability
 explain the value of diversity to the economy and society in terms of:
 workforce development

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Professional Year Program
BSBDIV301 – Working with Diversity
Assessment Task 2.2 – Short Answer Questions & Case Study

 Australia’s place in the global economy

 innovation
 social justice

PART ONE: SHORT ANSWER QUESTIONS

Assessment Instructions:
The following questions refer to the topic of diversity in the workplace. Conduct research and using Microsoft Word,
answer each question below. Once you have completed the questions, upload it into Moodle for marking. Please
use complete sentences; checking grammar, punctuation and spelling.

1. Identify four (4) major cultural groups including two (2) cultural and two (2) religious groups you are likely
to work with in the Australian workplace and outline two key differences of each group identified.

Two cultural and two religious groups are Easter Island groups, Asia groups, Christians and Buddhism.
For Easter Island groups, people have a drinking culture and people drink to being social. Another key
difference is their coffee culture, which I do enjoy.
For Asia groups, people have similar diets and festivals. Besides, by having the same appearances, it is much
easier to establish the relationship.
For Christians and Buddhism, the main difference is food. They may avoid meat on Fridays, during Lent or on
Good Friday. Some eat fish instead. Besides, Buddhism is vegetarianism, but opinions and restrictions on
eating meat, whether it should be prohibited or not, vary among sectors. Another main difference is holiday.
For the first party, it includes Easter, Palm Sunday, and Buddhism includes Vesak, Buddha’s Birthday.

2. For the groups used in Question 1, explain how did you source information on these cultural groups and
provide the information sources in your response.

I use google to search key words and then read those materials to find out what I want. And several
websites are listed below.
https://en.wikipedia.org/wiki/Easter_Island
https://www.lonelyplanet.com/chile/rapa-nui-easter-island
https://www.smithsonianmag.com/travel/the-mystery-of-easter-island-151285298/
https://www.nationalgeographic.com/travel/world-heritage/easter-island/

3. List and explain at least three (3) key concepts that you know about Australia’s anti-discrimination
legislation

Age Discrimination Act 2004 – This is an Act of Australia to prohibits age discrimination in many working
areas and includes employers, employees and etc. Besides, other areas include education, accommodation,
goods and services. This Act can be applied to people with any ages.
Disability Discrimination Act 1992 – This is an Act to protect rights of people who have disability. It includes
many areas, such as employment, education, renting, buying and etc.
Sex Discrimination Act 1984 – This is an Act to prohibits discrimination on the basis of sex, marital or
relationship status, actual or potential pregnancy, sexual orientation, gender and etc.

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Professional Year Program
BSBDIV301 – Working with Diversity
Assessment Task 2.2 – Short Answer Questions & Case Study

4. In what ways do you think employing people of different ages, with different abilities and from a range of
backgrounds and cultures could benefit your organisation and other organisations? Can you see any
disadvantages?

By employing people of different ages, with different abilities and from a range of backgrounds and cultures,
the productivity and creativity in your workplace can be significantly improved. People from different
background can exchange their ideas to optimize profits. Beside, by communicating with people from other
cultures, it will improve employees’ engagement. For the organization, this can help to improve company’s
reputation.
For disadvantages, one main problem would be the language barriers. People will automatically talk to
others with their native language, so social segregation often occurs between employees. Another main
problem is social tension. Because these employees have differences in culture and language, they can be
stressed when talking to each other. And such a situation is often exacerbated by economic differences.

5. Identify two (2) methods of reasonable adjustment you would undertake to ensure participation by people
with disabilities in the Australian workplace

Firstly, we need to build and modify equipment to improve the mobility for people with disability.
Secondly, companies should provide additional training.

6. What types of discrimination have you experienced or are you aware of? List at least two (2) types of
discrimination in your response.

An employee is being offered with lower wages by doing similar jobs. (Wage Discrimination)
When I trying to find a part time job, it says to have male workers only. (Gender Identity Discrimination)

7. What communication skills do you need to promote diversity in your work team to improve performance
and interpersonal relationships?

Firstly, and most importantly, being a good listener is one of the best ways to be a good communicator. By
carefully to other people’s ideas, you can better cope with them in the future. The second skill is nonverbal
communication, which is also called body language. Eve contact, hand gestures and your speaking tone can
be effective tools for you to communication with people from different cultural backgrounds. In addition,
you should show your respect, your empathy and your confidence, as well as appropriate feedbacks.

8. Explain at least two (2) ways Australia’s cultural diversity aids the economy and society in relation to
workforce development; with consideration of the contribution to Australia’s position in a global economy

Cultural diversity provides a competitive environment to attract students from all over the world, which can
help to generate economic benefits.
Cultural diversity can also attract tourists from all over the world to travel in Australia, which also shares a
lot in the GDP.

9. Provide a definition of social justice and how it relates to workplace diversity in the Australian culture.

Social justice is a relationship of fair and just between individual and society. In Western and older Asian
cultures, it has often referred to the process of ensuring that individuals fulfill their societal roles and
receive what was their due from society. In the current global grassroots movements for social justice, the

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Professional Year Program
BSBDIV301 – Working with Diversity
Assessment Task 2.2 – Short Answer Questions & Case Study

emphasis has been on the breaking of barriers for social mobility, the creation of safety nets and economic
justice.
Social justice is very important to workplace diversity in the Australia culture. Two important features of
social justice are fairness and equality, which play an important role in societies and communities. Because
of the cultural diversity, people from different countries may have different ideas about different items.
Social justice can help to build a peaceful and prosperous working environment to improve cultural
diversity. Besides, social justice can help to remove barriers that people have to deal with due to gender,
age, ethnicity, religion and etc.

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Professional Year Program
BSBDIV301 – Working with Diversity
Assessment Task 2.2 – Short Answer Questions & Case Study

PART TWO: CASE STUDY

In this scenario, the business is a small take away restaurant situated in a busy city area.
A young lady of Vietnamese background on a permanent resident visa who has only recently arrived in Australia (we
will call her Hong) is working in the Cafe/Take Away owned by two people, of a Croatian background who are
Australian citizens and are the owners of the business in a partnership.
Hong is the Supervisor overseeing more than 3 staff every day working 6 days a week with no breaks. The 3 staff
members are of Arabic, European and African origin and are also seeking their permanent residency
The employers pay Hong below the minimum wage with no taxes or superannuation paid on Hong’s behalf. The
staff members have approached Hong on separate occasions to discuss their dissatisfaction with the café owners
due to having pay issues themselves and also not knowing how to approach the owners on this issue.
Two (2) staff members have approached Hong and complained that one of the owners has made disparaging
remarks about the 3rd staff member that they believe is racially motivated and inappropriate. They are feeling
threatened and scared to speak up to defend their colleague for fear of losing their job.
The staff members are displaying poor performance in the workplace due to the stress of the situation including
problems with attendance, punctuality and levels of rudeness to each other and the customers.
Questions

1. What are the cultural considerations and sensitivities that Hong needs to take into account when
communicating with the staff members and employers?

Because employees come from different cultural backgrounds, Hong needs to take religions, customs, body
language and holidays into account when communicating with the staff members and employees.

2. What legislative requirements should Hong be aware of before taking the problem to the
employers?

Discrimination legislation and wage legislation

3. How should Hong document the staff member’s complaint?

Hong should take notes about the complaint on the laptop or on the paper, and then sent to employers.

4. Should Hong speak to the team members individually or collectively when gathering information
about the problem? Explain your answer.

Personally, I think Hong should make conversations to each team members individually. It works better
when communicating with people from different cultural backgrounds. You need to show your respect and
your confidence to them. On the other hand, you will have different points of views, and then you can
make comparison between each view and come up with a thorough review of the whole situation.

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Professional Year Program
BSBDIV301 – Working with Diversity
Assessment Task 2.2 – Short Answer Questions & Case Study

5. Why has the staff members’ work performance been affected so negatively because of this
situation? How might customers be also affected?

It is generally true that wages can significantly affect people’s motivations towards work. In this case, staff
members’ do not receive their law-protected payment, as well as taxes and health care. They lose a sense
of safety during work, which can negatively impact their work performance.

On the other hand, customers’ mood can be affected by employees’ attitudes. If staff members cannot
protect their rights, then they may perform irrationally during work, in turn leading to poor customer
services. As a result, customers may feel unhappy and angry because of staff members’ bad work
performance.

6. What laws are the employers breaching? What government department could assist Hong in dealing
with this situation?

Minimum Wage Law, such as Fair Work Act, 2009

I think government department, such as Australian Fair Pay Commission, and Fair Work Commission
should assist Hong in dealing with this situation.

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