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    Ia Hernandez
    The document discusses the challenges citizens faced in the Philippines in the 2000s when interacting with government departments and agencies. It took Filipinos at least 48 days on average to start a business due to complicated bureaucratic procedures. As a result, many citizens sought illegal means like bribery to expedite the process. This corruption was considered routine and undermined government revenue collection and citizen trust in government. Later campaigns aimed to curb corruption and raise awareness of initiatives under the Anti-Red Tape Act, but public awareness of these efforts remained a challenge.

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    The document discusses the challenges citizens faced in the Philippines in the 2000s when interacting with government departments and agencies. It took Filipinos at least 48 days on average to start a business due to complicated bureaucratic procedures. As a result, many citizens sought illegal means like bribery to expedite the process. This corruption was considered routine and undermined government revenue collection and citizen trust in government. Later campaigns aimed to curb corruption and raise awareness of initiatives under the Anti-Red Tape Act, but public awareness of these efforts remained a challenge.

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    The document discusses the challenges citizens faced in the Philippines in the 2000s when interacting with government departments and agencies. It took Filipinos at least 48 days on average to start a business due to complicated bureaucratic procedures. As a result, many citizens sought illegal means like bribery to expedite the process. This corruption was considered routine and undermined government revenue collection and citizen trust in government. Later campaigns aimed to curb corruption and raise awareness of initiatives under the Anti-Red Tape Act, but public awareness of these efforts remained a challenge.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    18 views1 page

    Report 1 Content

    Uploaded by

    Ia Hernandez
    The document discusses the challenges citizens faced in the Philippines in the 2000s when interacting with government departments and agencies. It took Filipinos at least 48 days on average to start a business due to complicated bureaucratic procedures. As a result, many citizens sought illegal means like bribery to expedite the process. This corruption was considered routine and undermined government revenue collection and citizen trust in government. Later campaigns aimed to curb corruption and raise awareness of initiatives under the Anti-Red Tape Act, but public awareness of these efforts remained a challenge.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 1

    The challenge

    In the 2000s, citizens in the Philippines have


    faced significant difficulties in receiving prompt and
    efficient service from government departments and
    agencies. For example, in order to start a business
    Filipinos had to complete 11 individual procedures
    and wait for at least 48 days for governmental
    approval. This excluded the application for a
    business permit at the local mayor’s office and
    waiting for designated print shops to issue receipts,
    which added even more time. As a result, in
    its Doing Business 2007 report the World Bank
    ranked the Philippines 126th out of 175 countries
    for its "ease of doing business".[1] These long
    waiting times and complicated bureaucratic
    procedures were common to all the ministries that
    provided services to citizens, from supplying
    business permits to issuing driving licences.

    Given these complex procedures, many citizens


    sought illegal, corrupt ways to speed up the process.
    Public servants were used to bribes, and they
    routinely demanded them: “many of the people who
    used frontline services – and the officials who
    delivered them – considered bribery and
    inefficiency routine”.[2] It was common to hire so-
    called "fixers", who made special arrangements to
    speed up transactions in exchange for a fee. This, in
    turn, meant that the government was unable to
    collect adequate revenue for the provision of its
    services, while citizens became increasingly
    disillusioned with the amount of red tape they
    encountered.

    Public Confidence Fair

    Filipinos were used to a “red-tape culture"


    in government services, and it was hard to change
    these deep-rooted perceptions. “Here, corrupt acts
    facilitate the daily transactions between citizens and
    institutions, providing a survival mechanism which
    serves as a palliative to the myriad inconveniences
    produced by public bureaucracies.”[15]

    The Philippines' "social weather station survey" of


    December 2007 measured public opinion on
    "eradicating graft and corruption" after the first six
    months of ARTA. It found that 55 percent of the
    population were dissatisfied with the government's
    anti-corruption measures immediately after the
    enactment of ARTA.[16] However, by 2010 the
    public’s support for the anti-corruption strategy had
    increased, in the wake of the election of Benigno
    Aquino III

    In 2009, the OMB and the CSC ran a campaign


    against "fixers" and the activity of fixing, “an act
    that involves undue facilitation of transactions for
    pecuniary gain or any other advantage”.[17] This
    campaign called on all government agencies to set
    up anti-fixer posters in their entrance and distribute
    "anti-fixer calling cards" to their clients, informing
    them how to contact the CSC and the OMB in case
    they were approached by fixers.

    However, the CSC struggled to connect with the


    public and raise awareness of ARTA and its
    initiatives such as the Citizen's Charter. As such, it
    was recommended by a study reviewing the
    implementation of the Charter in 2012 that public
    awareness needed to be raised.

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