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    Match The Numbers To What They Represent

    Uploaded by

    Cynthia Espinoza Aguirre
    The document contains instructions for listening to three audio extracts from an interview with Melanie Smith and completing accompanying tasks. The first task is to match numbers to representations in the interview. The second is to tick call center problems discussed. The third is to complete sentences based on the interview content.

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    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd

    Match The Numbers To What They Represent

    Uploaded by

    Cynthia Espinoza Aguirre
    27 views1 page
    The document contains instructions for listening to three audio extracts from an interview with Melanie Smith and completing accompanying tasks. The first task is to match numbers to representations in the interview. The second is to tick call center problems discussed. The third is to complete sentences based on the interview content.

    Original Title

    Quiz

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    The document contains instructions for listening to three audio extracts from an interview with Melanie Smith and completing accompanying tasks. The first task is to match numbers to representations in the interview. The second is to tick call center problems discussed. The third is to complete sentences based on the interview content.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    27 views1 page

    Match The Numbers To What They Represent

    Uploaded by

    Cynthia Espinoza Aguirre
    The document contains instructions for listening to three audio extracts from an interview with Melanie Smith and completing accompanying tasks. The first task is to match numbers to representations in the interview. The second is to tick call center problems discussed. The third is to complete sentences based on the interview content.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    You are on page 1of 1

    20 I UN IT 2 Selection

    AUDIO
    11 You will hear extracts from Jenny's interview with Melanie Smith. Listen to the first extract and
    3
    match the numbers to what they represent.

    five days a week


    eight years in previous company
    seven team leaders
    ten years with present company
    six call centre operators

    AUDIO

    Listen to the second extract and tick 0 the call centre problems they discuss.
    3
    1 Difficulties with customer complaints
    2 Staff shortages
    3 High absenteeism
    4 Staff relationships
    5 Stress

    AUDIO
    Listen to the third extract and complete the sentences.
    3
    1 I particularly ___________ dealing with customers.

    2 I have an __________ to build a good rapport with people on the telephone.

    3 I believe I am ___________ at it.

    4 My ___________ has a good job in this area.

    5 My company did ask me if I would _ _____ ____

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