Scientific Management, Also Called Taylorism
Scientific Management, Also Called Taylorism
Scientific Management, Also Called Taylorism
Soldiering[edit]
Scientific management requires a high level of managerial control over employee work practices and
entails a higher ratio of managerial workers to laborers than previous management methods. Such detail-
oriented management may cause friction between workers and managers.
Taylor observed that some workers were more talented than others, and that even smart ones were often
unmotivated. He observed that most workers who are forced to perform repetitive tasks tend to work at
the slowest rate that goes unpunished. This slow rate of work has been observed in many industries and
many countries[6] and has been called by various terms, including "soldiering", [6][7] a term that reflects the
way conscripts may approach following orders. Other names, some of which are confined to certain
regions and eras, include "dogging it",[8] "goldbricking",[9] "hanging it out",[6] and "ca canae".[6] Managers
may call it by those names or "loafing"[10] or "malingering"; workers may call it "getting through the day" or
"preventing management from abusing us". Taylor used the term "soldiering" and observed that, when
paid the same amount, workers will tend to do the amount of work that the slowest among them does. [11]
This reflects the idea that workers have a vested interest in their own well-being, and do not benefit from
working above the defined rate of work when it will not increase their remuneration. He therefore
proposed that the work practice that had been developed in most work environments was crafted,
intentionally or unintentionally, to be very inefficient in its execution. He posited that time and motion
studies combined with rational analysis and synthesis could uncover one best method for performing any
particular task, and that prevailing methods were seldom equal to these best methods. Crucially, Taylor
himself prominently acknowledged that if each employee's compensation was linked to their output,
their productivity would go up.[11] Thus his compensation plans usually included piece rates. In contrast,
some later adopters of time and motion studies ignored this aspect and tried to get large productivity
gains while passing little or no compensation gains to the workforce, which contributed to resentment
against the system.
A machinist at the Tabor Company, a firm where Frederick Taylor's consultancy was applied to practice,
about 1905
Other thinkers soon offered less prejudiced ideas on the roles that workers play in mature industrial
systems. James Hartness published The Human Factor in Works Management[5] in 1912, while Frank
Gilbreth and Lillian Moller Gilbreth offered their own alternatives to Taylorism. The human relations school
of management evolved in the 1930s to complement rather than replace scientific management, with
Taylorism determining the organisation of the work process, and human relations helping to adapt the
workers to the new procedures.[13] Today's efficiency-seeking methods, such as lean manufacturing,
include respect for workers and fulfillment of their needs as integral parts of the theory. (Workers slogging
their way through workdays in the business world do encounter flawed implementations of these methods
that make jobs unpleasant; but these implementations generally lack managerial competence in matching
theory to execution.) Clearly a syncretism has occurred since Taylor's day, although its implementation
has been uneven, as lean management in capable hands has produced good results for both managers
and workers, but in incompetent hands has damaged enterprises.
Taylor's implementations of scientific management[edit]
Implementations of scientific management often failed to account for inherent challenges such as the
individuality of workers and the lack of shared economic interest between workers and management. As
individuals are different from each other, the most efficient way of working for one person may be
inefficient for another. As the economic interests of workers and management are rarely identical, both
the measurement processes and the retraining required by Taylor's methods were frequently resented
and sometimes sabotaged by the workforce.
Taylor himself recognized these challenges and sought to address them. Nevertheless, his own
implementations of his system (e.g., Watertown Arsenal, Link-Belt corporation, Midvale, Bethlehem) were
never really very successful. <citation needed> They made unsteady progress and eventually failed,
usually after Taylor had left. The countless managers who later esteemed or imitated Taylor did even
worse jobs of implementation. Typically, they were less analytical managers who had adopted scientific
management as a fashionable way of cutting the unit cost of production, often without any deep
understanding of Taylor's ideas. Taylor knew that scientific management could only last if the workers
benefited from the profit increases it generated. Taylor had developed a method for generating the
increases, for the dual purposes of owner/manager profit and worker profit, realizing that the methods
relied on both of those results in order to work correctly. But many owners and managers seized upon the
methods thinking (wrongly) that the profits could be reserved solely or mostly for themselves and the
system could endure indefinitely merely through force of authority.
Workers are necessarily human: they have personal needs and interpersonal friction, and they face very
real difficulties introduced when jobs become so efficient that they have no time to relax, and so rigid that
they have no permission to innovate.
Early decades: making jobs unpleasant[edit]
Under scientific management, the demands of work intensified. Workers became dissatisfied with the
work environment and became angry.[citation needed] During one of Taylor's own implementations at
the Watertown Arsenal in Massachusetts, a strike led to an investigation of Taylor's methods by a U.S.
House of Representatives committee. The committee reported in 1912, concluding that scientific
management did provide some useful techniques and offered valuable organizational suggestions, [need
quotation to verify]
but that it also gave production managers a dangerously high level of uncontrolled power.
[14]
After an attitude survey of the workers revealed a high level of resentment and hostility towards
scientific management, the Senate banned Taylor's methods at the arsenal. [14]
Scientific management lowered worker morale and exacerbated existing conflicts between labor and
management. As a consequence, the method inadvertently strengthened labor unions and their
bargaining power in labor disputes,[15] thereby neutralizing most or all of the benefit of any productivity
gains it had achieved. Thus its net benefit to owners and management ended up as small or negative. It
took new efforts, borrowing some ideas from scientific management but mixing them with others, to
produce more productive formulas.
Later decades: making jobs disappear[edit]
Scientific management may have exacerbated grievances among workers about oppressive or greedy
management. It certainly strengthened developments that put workers at a disadvantage: the erosion of
employment in developed economies via both offshoring and automation. Both were made possible by
the deskilling of jobs, which was made possible by the knowledge transfer that scientific management
achieved. Knowledge was transferred both to cheaper workers and from workers into tools. Jobs that
once would have required craft work first transformed to semiskilled work, then unskilled. At this point the
labor had been commoditized, and thus the competition between workers (and worker populations)
moved closer to pure than it had been, depressing wages and job security. Jobs could be offshored
(giving one human's tasks to others—which could be good for the new worker population but was bad for
the old) or they could be rendered nonexistent through automation (giving a human's tasks to machines).
Either way, the net result from the perspective of developed-economy workers was that jobs started to
pay less, then disappear. The power of labor unions in the mid-twentieth century only led to a push on the
part of management to accelerate the process of automation,[16] hastening the onset of the later stages
just described.
In a central assumption of scientific management, "the worker was taken for granted as a cog in the
machinery."[17] While scientific management had made jobs unpleasant, its successors made them less
remunerative, less secure, and finally nonexistent as a consequence of structural unemployment.
Successors to scientific management such as 'corporate reengineering' and 'business process
reengineering' envisage as a distant goal the elimination of all unskilled, or even most skilled human
labor, an aspiration that stems from scientific management's reduction of process to discrete units. As the
resultant commodification of work advances, no skilled profession, not even medicine, is immune to the
efforts of scientific management's successors, the 'reengineers' often derided as 'bean counters' and
'PHBs'.
Relationship to Fordism[edit]
It is often assumed that Fordism derives from Taylor's work. Taylor apparently made this assumption
himself when visiting the Ford Motor Company's Michigan plants not too long before he died, but it is
likely that the methods at Ford were evolved independently, and that any influence from Taylor's work
was indirect at best.[18] Charles E. Sorensen, a principal of the company during its first four decades,
disclaimed any connection at all.[19] There was a belief at Ford, which remained dominant until Henry Ford
II took over the company in 1945, that the world's experts were worthless, because if Ford had listened to
them, it would have failed to attain its great successes. Henry Ford felt that he had succeeded in spite of,
not because of, experts, who had tried to stop him in various ways (disagreeing about price points,
production methods, car features, business financing, and other issues). Sorensen thus was dismissive of
Taylor and lumped him into the category of useless experts. [19] Sorensen held the New England machine
tool vendor Walter Flanders in high esteem and credits him for the efficient floorplan layout at Ford,
claiming that Flanders knew nothing about Taylor. Flanders may have been exposed to the spirit of
Taylorism elsewhere, and may have been influenced by it, but he did not cite it when developing his
production technique. Regardless, the Ford team apparently did independently invent modern mass
production techniques in the period of 1905-1915, and they themselves were not aware of any borrowing
from Taylorism. Perhaps it is only possible with hindsight to see the zeitgeist that (indirectly) connected
the budding Fordism to the rest of the efficiency movement during the decade of 1905-1915.
By the 1950s, scientific management had grown dated, but its goals and practices remained attractive
and were also being adopted by theGerman Democratic Republic as it sought to increase efficiency in its
industrial sectors. In the accompanying photograph from the German Federal Archives, workers discuss
standards specifying how each task should be done and how long it should take. The workers are
engaged in a state-planned instance of process improvement, but they are pursuing the same goals that
were contemporaneously pursued in capitalist societies, as in the Toyota Production System.
Legacy[edit]
Scientific management was one of the first attempts to systematically treat management and process
improvement as a scientific problem. It may have been the first to do so in a "bottom-up" way and found a
lineage of successors that have many elements in common. With the advancement of statistical
methods, quality assurance and quality control began in the 1920s and 1930s. During the 1940s and
1950s, the body of knowledge for doing scientific management evolved into operations
management, operations research, and management cybernetics. In the 1980s total quality
management became widely popular, and in the 1990s "re-engineering" went from a simple word to a
mystique. Today's Six Sigma and lean manufacturing could be seen as new kinds of scientific
management, although their evolutionary distance from the original is so great that the comparison might
be misleading. In particular, Shigeo Shingo, one of the originators of the Toyota Production System,
believed that this system and Japanese management culture in general should be seen as a kind of
scientific management.[citation needed]
Peter Drucker saw Frederick Taylor as the creator of knowledge management, because the aim of
scientific management was to produce knowledge about how to improve work processes. Although the
typical application of scientific management was manufacturing, Taylor himself advocated scientific
management for all sorts of work, including the management of universities and government. For
example, Taylor believed scientific management could be extended to "the work of our salesmen". Shortly
after his death, his acolyte Harlow S. Person began to lecture corporate audiences on the possibility of
using Taylorism for "sales engineering"[24] (Person was talking about what is now called sales process
engineering—engineering the processes that salespeople use—not about what we call sales
engineering today.) This was a watershed insight in the history of corporatemarketing.
Today's militaries employ all of the major goals and tactics of scientific management, if not under that
name. Of the key points, all but wage incentives for increased output are used by modern military
organizations. Wage incentives rather appear in the form of skill bonuses for enlistments.
Scientific management has had an important influence in sports, where stop watches and motion studies
rule the day. (Taylor himself enjoyed sports, especially tennis and golf. He and a partner won a national
championship in doubles tennis. He invented improved tennis racquets and improved golf clubs, although
other players liked to tease him for his unorthodox designs, and they did not catch on as replacements for
the mainstream implements).[25]
Modern human resources can be seen to have begun in the scientific management era, most notably in
the writings of Katherine M. H. Blackford, who was also a proponent ofeugenics.
Practices descended from scientific management are currently used in offices and in medicine
(e.g. managed care) as well.[26]
Strategic human resource management is designed to help companies best meet the needs of their
employees while promoting company goals. Human resource management deals with any aspects of a
business that affects employees, such as hiring and firing, pay, benefits, training, and
administration. Human resources may also provide work incentives, safety procedure information, and
sick or vacation days.
Strategic human resource management is the proactive management of people. It requires thinking
ahead, and planning ways for a company to better meet the needs of its employees, and for the
employees to better meet the needs of the company. This can affect the way things are done at a
business site, improving everything from hiring practices and employee trainingprograms to assessment
techniques and discipline.
Companies who work hard to meet the needs of their employees can cultivate a work atmosphere
conducive to productivity. Human resource management is the best way to achieve this. Being able to
plan for the needs of employees by thinking ahead can help to improve the rate of skilled employees who
chose to remain working for a company. Improving the employee retention rat
When creating a human resources plan, it is important to consider employees may want or need and what
the company can reasonably supply. A larger company can usually afford training and benefit programs
that smaller companies cannot afford to offer. This does not mean that a smaller company should not
engage in strategic human resource management. Providing specialized on-site training, even if provided
by senior members of the company, and offering one-on-one assessment and coaching sessions, can
help employees reach peak performance rates.
An important aspect of strategic human resource management is employee development. This process
begins when a company is recruiting and interviewing prospective employees. Improved interviewing
techniques can help to weed out applicants that may not be a good match for the company.
After being hired on, a strong training and mentoring program can help a new member of the staff get up
to speed on company policies and any current or ongoing projects they will be working on. To help
employees perform at their best, a company can follow up with continual training programs, coaching, and
regular assessment. Investing in the development of its employees can allow a company to turn out more
consistent products.
Strategic human resource management is essential in both large and small companies. In small
companies, this may be as simple as the owner or manager taking a little time every day to observe,
assist, and assess employees, and provide regular reviews. Larger companies may have a whole
department in charge of human resources and development. By meeting the needs of the employees in a
way that also benefits the company, it is possible to improve the quality of staff members. Taking the
effort to provide employees with the tools they need to thrive is worth the investment.
The Industrial Revolution, which took place from the 18th to 19th centuries, was a period during which
predominantly agrarian, rural societies in Europe and America became industrial and urban. Prior to the
Industrial Revolution, which began in Britain in the late 1700s, manufacturing was often done in people’s
homes, using hand tools or basic machines. Industrialization marked a shift to powered, special-purpose
machinery, factories and mass production. The iron and textile industries, along with the development of
the steam engine, played central roles in the Industrial Revolution, which also saw improved systems of
transportation, communication and banking. While industrialization brought about an increased volume
and variety of manufactured goods and an improved standard of living for some, it also resulted in often
grim employment and living conditions for the poor and working classes.
A number of factors contributed to Britain’s role as the birthplace of the Industrial Revolution. For one, it
had great deposits of coal and iron ore, which proved essential for industrialization. Additionally, Britain
was a politically stable society, as well as the world’s leading colonial power, which meant its colonies
could serve as a source for raw materials, as well as a marketplace for manufactured goods.
As demand for British goods increased, merchants needed more cost-effective methods of production,
which led to the rise of mechanization and the factory system.
Developments in the iron industry also played a central role in the Industrial Revolution. In the early 18th
century, Englishman Abraham Darby (1678-1717) discovered a cheaper, easier method to produce cast
iron, using a coke-fueled (as opposed to charcoal-fired) furnace. In the 1850s, British engineer Henry
Bessemer (1813-1898) developed the first inexpensive process for mass-producing steel. Both iron and
steel became essential materials, used to make everything from appliances, tools and machines, to ships,
buildings and infrastructure.
The steam engine was also integral to industrialization. In 1712, Englishman Thomas Newcomen (1664-
1729) developed the first practical steam engine (which was used primarily to pump water out of mines).
By the 1770s, Scottish inventor James Watt (1736-1819) had improved on Newcomen’s work, and the
steam engine went on to power machinery, locomotives and ships during the Industrial Revolution.
TRANSPORTATION AND THE INDUSTRIAL REVOLUTION
The transportation industry also underwent significant transformation during the Industrial Revolution.
Before the advent of the steam engine, raw materials and finished goods were hauled and distributed via
horse-drawn wagons, and by boats along canals and rivers. In the early 1800s, American Robert Fulton
(1765-1815) built the first commercially successful steamboat, and by the mid-19th century, steamships
were carrying freight across the Atlantic. As steam-powered ships were making their debut, the steam
locomotive was also coming into use. In the early 1800s, British engineer Richard Trevithick (1771-1833)
constructed the first railway steam locomotive. In 1830, England’s Liverpool and Manchester Railway
became the first to offer regular, timetabled passenger services. By 1850, Britain had more than 6,000
miles of railroad track. Additionally, around 1820, Scottish engineer John McAdam (1756-1836)
developed a new process for road construction. His technique, which became known as macadam,
resulted in roads that were smoother, more durable and less muddy.