PAYING BIR TAXES THROUGH MOBILE MONEY:

FREQUENTLY ASKED QUESTIONS (FAQs) FOR TAXPAYERS

GENERAL INFO

1. How does the GCash system work?

GCash is a mobile money platform that transforms your mobile phone into virtual wallet for secure, fast,
convenient and most affordable money transfers and access to financial services. Instead of paying with cash or
check and lining up at one of the BIR’s Accredited Agent Banks (AABs) or with a Revenue Collection Officer
(RCO), taxpayers can use a mobile phone to pay their taxes. The BIR has partnered with G-Xchange, Inc., the
mobile commerce arm of Globe Telecom, Inc., using the GCash facility, to enable the easy payment of taxes to
the BIR via mobile phones.

2. How can I register to GCash?

Taxpayers may register to GCash by (1) downloading the GCash App or (2) dialing *143# on their cellular
phones.

Over-the-Air registration using the GCash app

Step 1: Look for GCash in the Google Play Store or the Apple App Store and install the app
Step 2: In the landing page, enter your Globe / TM mobile number then click ‘Next’. You will be prompted to
register. Click ‘Register’ to proceed.

Step 3: Fill in the mandatory information in the next pages to complete the registration. You will also be asked to
nominate a 4-digit MPIN that will be used to confirm future GCash transactions. Click ‘Submit’ to complete
the registration.

Note: Your GCash mobile number must be the activated SIM in your phone to ensure a successful app registration.
Registration is the only step that requires the SIM in your mobile phone.

Wait for the confirmation message that will be sent to your Globe phone before logging in.
 Over-the-Air registration via *143#
Step 1: Dial *143# and select “GCash”
Step 2: Select “Register” (1), nominate your numeric MPIN and enter your details
 4-digit (numeric) GCash MPIN
 First Name
 Last Name
 Address (Make sure to enter your complete address)
 Email Address
Wait for the confirmation message that will be sent to your Globe phone.

Note: Over-the-air registration allows the GCash user to Pay Bills, Cash-in, and Buy Load, with a total limit of up
to Php 40,000 /month. In order to increase your wallet limit to Php 100,000/month, and to enjoy full access to
GCash services (GCash to Load, Send Money, Bills Pay, GCash American Express Virtual Card, Donate, Cash-in
to others, Cash-out transactions and Remittances) you should undergo the Know-Your-Customer (KYC) process.

3. How can I sign up for Know Your Customer (KYC)?

Upgrade your GCash account through Know Your Customer (KYC) at any Globe Store (see
https://www.globe.com.ph/store-locator for the full list of Globe stores), KYC authorized outlets (see
https://www.gcash.com/personal/verify for a list of partner institutions), or at GCash caravans in your
neighborhood (see fb.com/gcashofficial for an updated list of caravans).
Please bring any one of the following currently accepted Government IDs. Please make sure it is valid (signed
both by the government agency and the customer) and is not expired.
 Passport
 Driver's License
 SSS Card
 GSIS E-Card
 NBI Clearance
 PRC ID
 Police Clearance
 Postal ID
 Barangay Certification
 Senior Citizen Card
 Overseas Workers Welfare Administration (OWWA) ID
 OFW ID
 Seaman's Book
 Alien Certification of Registration/Immigrant Certificate of Registration
 Government Office and GOCC ID, e.g. Armed Forces of the Philippines (AFP ID), Home Development
Mutual Fund (HDMF ID)
 Certification from the National Council for the Welfare of Disabled Persons (NCWDP)
 Department of Social Welfare and Development (DSWD) Certification
 Integrated Bar of the Philippines ID
 Company IDs issued by private entities or institutions registered or supervised or regulated by either BSP,
SEC or IC

4. How do I fund my GCash wallet?

Fund your GCash wallet in three ways for FREE:

 GCash Partner Outlets (GPO)
 Mobile Phone Banking with BPI
 PayPal to GCash Transfer

Via GCash Partner Outlets

GCash partner outlets can be found nationwide (Globe Stores, Puregold Supermarkets, Cebuana Lhuillier, RD
Pawnshop, SM Department Stores, Partner Rural Banks, Globe Load Distributors, 7-11 Cliqq Kiosks, and partner
pawnshops like Villarica Pawnshop and Tambunting Pawnshop, among others). For a more detailed view of our
partner outlets, you can visit https://mygcash.globe.com.ph/gcashonline/index.php/map.

Step 1: Go to a GCash partner outlet

Step 2: Fill up a GCash Service Form

Step 3: GPO will access the GCash Web Portal to input information and send money to the user

Step 4: User will receive an MPIN confirmation request through SMS (see sample below):
“Globe store is cashing in P5.00 to your GCash wallet. Please reply with your PIN within 5 minutes to confirm.
This service is FREE of charge.”

Step 5: Reply with your MPIN to confirm the cash-in request. Wait for the SMS confirmation message that will be
sent to your phone.

Via Mobile Phone Banking with BPI

You can link your BPI account with your GCash wallet to enable cash-in through BPI Express Mobile:

Step 1: Register your mobile number and BPI account. You can do this via SMS or USSD.

Via SMS: Text ENROLL<space>ACCOUNT #<space>JOINT ACCOUNT INDICATOR and send to

2274.

Via *119#: Dial *119#, select BPI (1), select Other Services (7), select Register (1), select SA/CA (1).
Enter your ACCOUNT #*, then enter your JOINT ACCOUNT INDICATOR**.

Note: Registration is FREE, but prepaid subscribers need to have at least P1.00 load.
* Your account number is the 10-digit number on the signature panel at the back of your ATM card.
** The Joint Account Indicator is the 2-digit number at the lower right portion on the front of your ATM
card.

Step 2: Visit any BPI ATM, insert your ATM card, and key-in your PIN. Select SPECIAL SERVICES > ACTIVATE
ENROLLMENT > ECONNECT – SMS ENROLLMENT to complete your enrollment. You will receive your 6-digit
BPI MPIN within 24 hours.

Step 3: Change the BPI MPIN you received via SMS. Call *119#, select BPI > Account Maintenance > Change
MPIN. Follow the prompts.

Step 4: Activate the feature to send money to GCash and any BPI account by texting “ACTIVATE” to 2274. An
SMS will be sent to your registered mobile number, instructing you to download and fill up the enrollment form.
Access this through bit.ly/SIMBEForm or in BPI Express Online> Personal > Banking> Mobile Banking > SIM
Banking > Enrollment Form.

Send the form to any BPI branch or to BPI Fulfillment Banking (9F BPI Card Center, 8753, Paseo de Roxas,
Makati City)

Step 5: Start transacting using your GCash App or do it via USSD.

Via GCash app: Open your GCash app. Select Cash-in at the bottom-left corner of your screen,
then select BPI to GCash, and enter your 6-digit BPI Express Mobile PIN. You
can now proceed with funding your GCash with your BPI account.

Via *143# or *119#: Dial *119# or *143# to transfer funds!

Dial *119#
 Select BPI
 Select GCash Transfer > GCash Transfer Type: Bank to GCash
 Enter your BPI Express Mobile 6-digit MPIN
 Enter Amount
  Select the enrolled BPI account where you wish to transfer from.

Dial *143#

Select GCash > Select Cash-in/Cash-out > Select Bank to GCash >

Select BPI > Select Continue > Enter the amount to transfer >

Enter your 6-digit BPi Express Mobile PIN > Select the enrolled BPI account to transfer from

Note: Cash in via BPI Mobile has a Php 1.00 airtime and a Php 1.00 bank fee. For a complete list of BPI Express
Mobile Fees, please see http://www.globe.com.ph/gcash/mobile-banking.
Via PayPal to GCash
Transfer funds from your linked PayPal account to GCash for free through the GCash App.

Linking
Step 1: Log in to your GCash App using your MPIN.

Step 2: Go to the side menu and tap ‘My Account’ then choose ‘PayPal’

Step 3: Enter your PayPal email address

Step 4: Log in to your PayPal account through the in-App browser, then confirm.
 Cash-In
Step 1: In the dashboard, select Cash-In, then choose PayPal to GCash.

Step 2: Enter the amount and the PayPal currency you wish to transfer from, then confirm.

5. How can I inquire about GCash?

You may message our Facebook page (fb.com/gcashofficial), visit our website www.gcash.com, or call our hotline
2882.
PAYING BIR TAXES

1. Who are eligible to pay their BIR taxes using mobile money via GCash?

All Taxpayers and tax agents and practitioners with Globe and TM numbers registered to GCash are eligible to
pay.

2. What is a Taxpayer Identification Number?

Each individual or tax entity will have one unique Taxpayer Identification Number (TIN) which they will use for
their entire lives. The TIN issued by BIR is required on all tax forms used in filing of returns such as Income Tax
Returns, VAT returns, Percentage Tax Returns and the like.

3. How can I use the GCash App to pay for my taxes?

During payment thru GCash, taxpayer will be asked to enter their TIN (9-digit numeric code). Example of
Taxpayer Identification Number (TIN): 123456789. Invalid TINs may not proceed with the transaction.

Step 1: Download and install the GCash App from Playstore or App Store.

Step 2: Log In to GCash App using your MPIN

Step 3: Make sure you have sufficient funds in your GCash wallet. Your GCash App home screen will show your
current balance. To fund your GCash, see “How do I Fund my GCash wallet?”

Step 4: Click “Pay Bills” at the bottom of your screen. BIR can be found under ‘Government’ or you can search
from the full list (click top right icon to see all).
Step 5: Accomplish the Pay BIR Form

 Enter your TIN

 Invalid TINs will not proceed with the payment transaction
 If you key in an invalid TIN, you will receive the following Flash Message:
Invalid TIN. For TIN Verification, please proceed to the nearest BIR Revenue District Office or call the
BIR Customer Assistance Division at the following contacts (02) 981-7347 to 48 during regular
business hours. To retry, please enter the correct 9-digit TIN.

 Enter your 5-digit branch code

 Select the Form series, then the Form Number, then the Tax Type

 Select the Return Period

Step 6: Confirm the details of your payment. Please review the details of the transaction before confirmation.
Step 7: You will receive a text message and an in-app confirmation upon successful transaction.
4. What forms can I pay for using GCash?

See below for available forms for payment:

Form Series Form Type Tax Type
0605 AP, ET, FC, FP, MC, QP, RF, TR
0605C1 IT, PM, PT, VT
CG, CS, DN, DS, ES, ET, IT, MC, NT, PT, QP, RF, SL, SO, ST, TR, VT,
0607
WB, WC, WE, WF, WG, WO, WR, WW, XA, XF, XG, XM, XP, XS, XT, XV
CG, CS, DN, DS, ES, ET, IT, MC, NT, PT, QP, RF, SL, SO, ST, TR, VT,
0608
WB, WC, WE, WF, WG, WO, WR, WW, XA, XF, XG, XM, XP, XS, XT, XV
AP, CG, CS, DN, DS, ES, IE, IT, PM, PT, SL, SO, ST, VT, WB, WC, WE,
0611
WF, WG, WO, WR, WW, XA, XF, XG, XM, XP, XS, XT, XV
AP, CG, CS, DN, DS, ES, IE, IT, PM, PT, SL, SO, ST, VT, WB, WC, WE,
0611A
0600 Series WF, WG, WO, WR, WW, XA, XF, XG, XM, XP, XS, XT, XV
0613 FP
AP, CG, CS, DN, DO, DS, ES, IE, IT, PM, PT, SL, SO, ST, VT, WB, WC,
0614
WE, WF, WG, WO, WR, WW, XA, XF, XG, XM, XP, XT
AP, CG, CS, DN, DO, DS, ES, IE, IT, PM, PT, SL, SO, ST, VT, WB, WC,
0615
WE, WF, WG, WO, WR, WW, XA, XF, XG, XM, XP, XT
0616 MC
0617 MC
AP, CG, CS, DN, DO, DS, ES, IE, IT, MC, PM, PT, SL, SO, ST, VT, XA,
0618
XF, XG, XM, XP, XT
1600 WG
1600WP WW
1601C WC
1601E WE
1600 Series
1601F WF
1602 WB
1603 WR
1606 WO
1700 IT
1701 IT
1701Q IT
1702EX IT
1702MX IT
1702Q IT
1700 Series
1702RT IT
1703 IT
1704 IE
1706 CG
1707 CG, CS
1707A CG, CS
1800 DN
1800 Series
1801 ES
2000 DS
2000 Series
2000OT DO
2200 XF, XS, XV
2200A XA
2200AN XG
2200 Series
2200M XM
2200P XP
2200T XT
2550M VT
2550Q VT
2551Q PT
2500 Series
2551M PM
2552 SO, ST
2553 SL

5. How will I know the amount I need to pay for my taxes?

Refer to the Tax Due field in the BIR form.

6. Can I make multiple payments via GCash to settle one tax liability?

Yes, you may make multiple payment transactions in order to settle one tax liability. E.g. If the tax liability is Php
50,000, it can be settled with one payment of Php 30,000 and another of Php 20,000.
 *Remember: for Over-the-Air (OTA), you can transact up to 40,000, however if you upgrade to the full services of
GCash through KYC in any GCash Partner Outlet, you can transact up to 100,000.

7. Can I use GCash to pay my taxes before filing my tax declarations?

Yes. You can pay anytime but remember to take note that tax filing and tax payments usually share the same
deadlines. Please refer to the tax calendar available at the BIR website (bir.gov.ph).

For ease in filing, use one of the BIR’s electronic filing systems, eFPS and eBIRForms.

For the latest issuances on tax filing and payment, please refer to the BIR website (www.bir.gov.ph).

8. Can I use my GCash to pay for both my and my spouse’s taxes?

Yes, you can use your GCash wallet to pay for your taxes and for others. Just make sure to enter the correct TIN
when making the payment transaction.

9. Is there a limit to the number of payments I can make to the BIR?

There is no limit to the number of payments you can make to the BIR. However, please note that GCash wallet
limits are up to Php 100,000/month for customers who have gone through the KYC process, and Php 40,000 for
those who have only done Over-the-Air registration. For more information on KYC, please see “How can I register
to GCash?”

10. Are there additional charges for this transaction?

A service fee will be charged by GCash for every transaction. It is the fastest, most, convenient and affordable
way to pay for government fees and taxes as it substitutes the cost incurred by transportation expenses and
increases time savings.
Amount of Tax to be Paid GCash Service Fee
1-1000 Php 10
1001 – 2000 Php 20
2001 – 3000 Php 30
3001 – 10,000 Php 40
10,001 - above 1.2% of the amount (e.g. Php
15,000 tax payment will be charged
a Php 180 service fee)

11. What should I keep as a record of my GCash transaction?

The unique reference no. provided through your GCash App and SMS is proof of your successful transaction.

You may also access your GCash Transaction History through the Mobile app and Online. Please note that the
Transaction History can report transactions made up to the day before the current day. E.g. if you made a
payment on April 10, the transaction record will be included in your transaction history on the following day.
 Mobile App and Email confirmation:

Step 1: In the side menu, select Request Transaction History.

Step 2: Select a date range and enter your email address. Date range may be the past 7, 30, and 60 days, or
custom. Make sure to include the date of your BIR payment.

Step 3: Once request is successfully submitted, your transaction history will be sent to the email you nominated.
Follow the instructions in the email to open the file.

Sample Transaction History:

 My GCash Online (https://accounts.globe.com.ph/login)

TROUBLESHOOTING

1. I could not finish my transaction on the GCash App. How long do I have to finish the transaction?

For security purposes, the page will expire after five (5) minutes of no activity.

2. I received the following message: Sorry your transaction with BIR cannot be completed. Your GCash balance
is insufficient to complete transaction. What should I do?

You don’t have enough funds in your GCash wallet to proceed with the transaction. Please see “How do I fund my
GCash wallet?” for more information on how to cash-in.

3. I know I have enough funds in my GCash wallet to pay my tax due. Why am I being told I have an insufficient Commented [p1]: Temporarily disabled
balance?

Please make sure you have enough funds in your GCash wallet to pay for both the tax due and the GCash service
fee. A service fee will be charged by GCash for every transaction. It is the fastest, most convenient and affordable
way to pay for government fees and taxes as it substitutes the cost incurred by transportation expenses and increases
time savings. The GCash service fee depends on the amount of tax being paid, and it is computed automatically in-
app.
Amount of Tax to be Paid GCash Service Fee
1-1000 Php 10
1001 – 2000 Php 20
2001 – 3000 Php 30
3001 – 10,000 Php 40
10,001 - above 1.2% of the amount (e.g. Php
15,000 tax payment will be charged
a Php 180 service fee)

4. How can I check my GCash balance?

Login to your GCash app or dial *143# and follow the prompts.

5. I did not receive an SMS confirmation and I’m not sure if my transaction was successfully completed. How
can I check?

When a transaction is successful on the GCash app, it will show an in-app confirmation. If you missed this, and also
did not receive an SMS confirmation, please check your GCash balance on the home page of the GCash app to see if
the amount has been deducted from your wallet. If it has been, the transaction was probably successful.

You can also check your transaction history through the GCash app or through GCash online. Please see “What will
be my proof of payment for my BIR tax payment?” Please note that the Transaction History can report transactions
made up to the day before the current day. E.g. if you made a payment on April 10, the transaction record will be
included in your transaction history on the following day. For additional assistance, you can call GCash help at 2882
using your Globe/TM phone.

6. I made a mistake with my payment and need to refund it. Can I request a refund from GCash?

Following BIR policy, GCash is unable to refund payment transactions made to the BIR. A request for refund will have
to be filed with the BIR following existing rules and procedures.

7. I’m using a dual SIM phone and I’m not able to login to the GCash App. What should I do?

Depending on the manufacturer and operating system of your phone, it may have difficulty determining the correct
network and number you are using for your GCash app. Please try putting your GCash-enabled SIM in the SIM 1 slot,
or remove the other SIM, while you are making transactions on the GCash app.
8. I have a wifi internet connection and I’m not able to login to the GCash App. What should I do?

Please check if your connections are properly working since GCash App transactions are done over the internet. You
may try switching to a mobile connection or rebooting your router.