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    Coursera Operation Management Final Exam Questions - Module 2

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    Water Man
    The document describes several production processes and asks questions about them. It includes: 1) A razor manufacturing process with 6 stations and time estimates for each task. It asks about bottleneck, capacity, labor costs, and utilization. 2) A bread baking process, asking how many units of bread can be baked simultaneously to produce 4,000 units per hour. 3) Financial data for two retailers, asking about average inventory days and inventory cost difference. 4) An income tax preparation process with groups of clients and task times. It asks which role is the bottleneck and calculations of utilization for three roles.

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    Coursera Operation Management Final Exam Questions - Module 2

    Uploaded by

    Water Man
    604 views4 pages
    The document describes several production processes and asks questions about them. It includes: 1) A razor manufacturing process with 6 stations and time estimates for each task. It asks about bottleneck, capacity, labor costs, and utilization. 2) A bread baking process, asking how many units of bread can be baked simultaneously to produce 4,000 units per hour. 3) Financial data for two retailers, asking about average inventory days and inventory cost difference. 4) An income tax preparation process with groups of clients and task times. It asks which role is the bottleneck and calculations of utilization for three roles.

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    questions for coursera operation management module 2

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    The document describes several production processes and asks questions about them. It includes: 1) A razor manufacturing process with 6 stations and time estimates for each task. It asks about bottleneck, capacity, labor costs, and utilization. 2) A bread baking process, asking how many units of bread can be baked simultaneously to produce 4,000 units per hour. 3) Financial data for two retailers, asking about average inventory days and inventory cost difference. 4) An income tax preparation process with groups of clients and task times. It asks which role is the bottleneck and calculations of utilization for three roles.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    604 views4 pages

    Coursera Operation Management Final Exam Questions - Module 2

    Uploaded by

    Water Man
    The document describes several production processes and asks questions about them. It includes: 1) A razor manufacturing process with 6 stations and time estimates for each task. It asks about bottleneck, capacity, labor costs, and utilization. 2) A bread baking process, asking how many units of bread can be baked simultaneously to produce 4,000 units per hour. 3) Financial data for two retailers, asking about average inventory days and inventory cost difference. 4) An income tax preparation process with groups of clients and task times. It asks which role is the bottleneck and calculations of utilization for three roles.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    At a glance
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    The document discusses four different case studies related to operations management - a razor manufacturing process, bread baking process, retail inventory management, and tax statement preparation.

    Station C is the bottleneck of the razor manufacturing process.

    An oven needs to be able to simultaneously bake 333 units of bread (4,000 units/12 minutes) to satisfy the demand.

    Final Exam – Module 2 Questions

    Please submit your answers via the Module 2 web form on the Coursera site.

    Smooth Chin Device Company

    The Smooth Chin Device Company is a manufacturer of high-end electric razors. These razors
    are produced using a machine-paced process. For each razor, a tray with components enters
    the process at the beginning of a conveyor belt. The tray then passes through the six steps
    (consisting of various tasks) explained in the table below. Workers perform the assembly
    operations on the moving tray. The last step consists of an inspection of the then fully
    assembled razor. The activity times of the process are as follows:

    Station Tasks

    A 1. Lay out chassis [12 sec]


    Preparation 2. Lay out screws [15 sec]
    3. Lay out all other components [17 sec]
    Total time for A: 44 sec
    B 4. Perform task AS1 [10 sec]
    5. Perform task AS2 [10 sec]
    Assembly 1 6. Perform task AS3 [20 sec]
    Total time for B: 40 sec
    C 7. Perform task AS4 [14 sec]
    8. Perform task AS5 [16 sec]
    Assembly 2 9. Perform task AS6 [20 sec]
    10. Perform task AS7 [5 sec]
    Total time for C: 55 sec
    D 11. Perform task AS8 [30 sec]
    Assembly 3 12. Perform task AS9 [30 sec]
    Total time for D: 60 sec
    E 13. Perform task AS10 [11 sec]
    Assembly 4 14. Perform task AS11 [19 sec]
    15. Perform task AS12 [20 sec]
    Total time for E: 50 sec
    F 16. Inspect electrics [20 sec]
    Inspection 17. Inspect aesthetics [20 sec]
    Total time for F: 40 sec

    There are six workers, one at each of the six stations (A-F). They begin their workday at 8:00 am
    and work steadily until 4:00 pm. (They are replaced with other workers for breaks and lunches,

    1
    but the production is not slowed or stopped during these times.) Their hourly wage rate is $25
    per hour. You can assume unlimited demand.

    SC1. Which station is the bottleneck of the process?

    a. A
    b. B
    c. C
    d. D
    e. E
    f. F

    SC2. What is the process capacity (you can ignore any start-up or empty system effects), in
    razors/hour?

    SC3. What are the direct labor costs (you can ignore any start-up or empty system effects)
    associated with producing one razor, in dollars?

    SC4. What is the average labor utilization (you can ignore any start-up or empty system effects)
    of the six workers? Please give your answer in decimal form (e.g. 0.5 for 50% utilization).

    Industrial Baking Process

    IB1. Strohrmann, a large-scale bakery in Pennsylvania, is laying out a new production process
    for their packaged bread, which they sell to several grocery chains. It takes 12 minutes to bake
    the bread. How large an oven is required so that the company is able to produce 4,000 units of
    bread per hour (give your answer in terms of the number of units that can be baked
    simultaneously)?

    Save-A-Lot Retailers

    The following table shows financial data (year 2009) for two US retailers: Save-A-Lot Retailers
    and Wally’s Mart.

    Save-A-Lot Wally’s Mart


    Inventories ($MM) 5,743 40,694
    Sales (net $MM) 59,217 397,206
    COGS ($MM) 53,962 316,606

    Assume that both companies have an average annual holding cost rate of 20% (i.e. it costs both
    retailers $2 to hold an item for one entire year that they procured for $10).

    2
    SL1. How many days, on average, does a product stay in Save-A-Lot’s inventory before it is
    sold? Assume that stores operate 365 days a year.

    SL2. How much lower, on average, is the inventory cost for Save-A-Lot compared to Wally’s
    Mart of a household cleaner valued at $50 COGS? Give your answer in terms of dollars. Assume
    that the unit cost of the household cleaner is the same for both companies and that the price
    and the inventory turns of an item are independent.

    Great Valley Income Tax Advice

    GV is a small accounting firm supporting wealthy individuals in their preparation of annual


    income tax statements. Every December, GV sends out a short survey to their customers, asking
    for the information required for preparing the tax statements. Based on 50 years of experience,
    GV categorizes their cases into the following groups:

    • Group 1 (new customers, easy): 15 percent of cases


    • Group 2 (new customers, complex): 5 percent of cases
    • Group 3 (repeat customers, easy): 50 percent of cases
    • Group 4 (repeat customers, complex): 30 percent of cases

    Here, “easy” versus “complex” refers to the complexity of the customer’s earning situation.
    In order to prepare the income tax statement, GV needs to complete the following set
    of activities. Processing times (and even which activities need to be carried out) depend on
    which group a tax statement falls into. All of the following processing times are expressed
    in minutes per income tax statement.

    Group Filing Initial Preparation Review by Writing


    meeting Senior
    accountant
    1 20 30 120 20 50
    2 40 90 300 60 80
    3 20 No meeting 80 5 30
    4 40 No meeting 200 30 60

    The activities are carried out by the following three people:

    • Administrative support person: filing and writing.


    • Senior accountant (who is also the owner): initial meeting, review by senior accountant.
    • Junior accountant: preparation.

    Assume that all three people work eight hours per day and 20 days a month. For the
    following questions, assume the product mix as described above. Assume that there are 50

    3
    income tax statements arriving each month.

    GV1. Which of the three persons is the bottleneck?


    a. Administrator
    b. Senior accountant
    c. Junior accountant

    GV2. What is the (implied) utilization of the senior accountant?

    GV3. What is the (implied) utilization of the junior accountant?

    GV4. What is the (implied) utilization of the administrative support person?

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