Volunteering Practices in The 21st Century - EN
Volunteering Practices in The 21st Century - EN
Volunteering Practices in The 21st Century - EN
Volunteering
Practices in the
Twenty-First
Century
This paper was commissioned by the Secretariat
of the Plan of Action to Integrate Volunteering
into the 2030 Agenda for the Global Technical
Meeting on Volunteering in 2020.
Author: Chris Millora, PhD Researcher, UNESCO Chair in Adult Literacy and Learning
for Social Transformation at the University of East Anglia, United Kingdom
1. Introduction and background 4
NOTES 20
REFERENCES 21
4 ntroduction
I and background
1. Introduction
and background
VOLUNTEERING PR ACTICES IN THE T WENT Y-FIRST CENTURY 5
In 1999, the United Nations Volunteers (UNV) programme published the background paper “Volun-
teering and Social Development” in advance of an expert meeting in New York that year. Both the paper
and the meeting informed the design, preparation and outputs of the International Year of Volunteers
in 2001 and the associated United Nations General Assembly resolution (A/RES/56/38) and report
(A/56/288). Two decades after the International Year of Volunteering, the United Nations General
Assembly has requested UNV and the International Federation of the Red Cross and Red Crescent Soci-
eties (IFRC) to organize a Global Technical Meeting on “Reimagining Volunteering for the 2030 Agenda”
in July 2020 as a milestone in the Plan of Action to Integrate Volunteering into the 2030 Agenda. This
short paper revisits the 1999 background paper after two decades, reviewing and updating the analysis
to inform the Global Technical Meeting.
The 1999 paper proposed a typology of volunteering informed by a conceptual framework based
on rewards, free-will, beneficiaries, organizational settings and commitments. The typology grouped
different volunteering practices in four categories, broadly defined as follows:
• Mutual aid/self-help (“By us, for us”): When people join informally with others to address a perceived
need. People volunteering in this category either work together to address common needs,
reciprocate support or solve a personal need in order to offer help and support to others in the same
situation.
• Philanthropy and service to others: This is the most commonly perceived form of volunteering and
is usually conducted through organizations and associations, where people work to deliver specific
services to others in need.
• Civic participation: Involves people voluntarily engaging in political or decision-making processes at
any level, for example through committees, social audits or providing other forms of feedback.
• Advocacy and campaigning: Collective action aimed at securing or preventing change in broad or
specific areas, including pressure groups.
Since the publication of the typology over two decades ago, there has been growing interest in the
potential of volunteering for social and economic development, including research conducted by new
actors, from new perspectives and through new lenses, in increasingly diverse settings. The rapid and
widespread changes in the social, political, economic, technological landscapes throughout the world
have also created causes for volunteers, new tools they can use and new channels for volunteering.
However, while changes have undoubtedly occurred both in the theory and analysis of volunteering and
in its practical application, it is not clear whether this has had an impact on the fundamental roles played
by volunteers. This paper aims to re-examine the 1999 typology and update the framework, if needed,
as part of the “reimagining” of volunteering by the Plan of Action for the 2030 Agenda.
This paper is divided into three parts. The first explores attempts to capture and describe how
volunteering has changed over the years. This section examines the dominant conceptualizations of
volunteering as a social practice and explores how research has taken into account the contribution of
volunteering to the Sustainable Development Goals (SDGs) and the 2030 Agenda. The second section
briefly revisits the 1999 typology and discusses how it can be revised and updated in light of the changes
described. Finally, the third section presents a framework for understanding volunteering practices in
the twenty-first century and raises some critical questions for further discussion.
6 Tchanging
he landscape
of
volunteering
the
twenty
in century
first
-
2. Evidence of the
changing landscape
of volunteering in
the twenty-first
century?
VOLUNTEERING PR ACTICES IN THE T WENT Y-FIRST CENTURY 7
Additionally, the rapid spread of new technologies and online connectivity has also diversified vol-
unteer engagement and facilitated certain individuals with access to volunteering opportunities. For
example, around 12,000 individuals from 187 countries volunteer online every year through the UNV
online volunteering platform.5 Online volunteering encompasses a wide range of activities, including
graphic design, updating a Wikipedia page, administering the website of a club or writing reports.6 Many
volunteer-involving organizations incorporate online spaces in their engagement strategy, since they can
improve access to individuals who may have encountered difficulties to volunteering in the past, such
as persons with disabilities.7
There has also been global recognition of the contribution of informal volunteering or person-to-per-
son helping activities in many communities, with 70 percent of the world’s volunteering carried out
directly and informally between individuals, outside of “formal” organizations and groups.8 Recognizing
that volunteering goes beyond a “service-delivery mechanism” and is in fact a regular part of many peo-
ple’s everyday lives and livelihoods means acknowledging that volunteering practices can shape and are
shaped by social issues at the community and individual levels. For instance, researchers have looked
at the link between gender and volunteering, concluding that 57 percent of global volunteering activity
is performed by women.9 Similarly, another cross-country study found that the majority of women
volunteer in social and health services while volunteering among men tended to be focused on cultural
activities and sports.10 It has also been observed that VIOs tend to rely on female volunteers, including
because they problematically assume that “women have infinite time to participate in volunteer-based
community groups”.11 In contrast, ethnographic studies of women health workers in India12 and Peru13
found that women struggle to balance volunteer work with other, equally demanding roles at home and
in their community. In the Peruvian context, the skills and expertise of women health volunteers are lo-
8 The changing landscape of volunteering in the twenty-first century
cally recognized as “innate” and “natural” among woman, warranting no special reward or remuneration.
This lack of recognition (e.g. in financial terms) makes women feel undervalued and, to a certain extent,
places them at an even greater disadvantage.
Volunteers also tend to engage with specific causes and outcomes they personally identify with or
those that are “fashionable” and “trendy”, instead of showing long-term loyalty to specific organizations.
These trends are described as “new” forms of volunteering that are often pitted against “traditional”
ones characterized as “lifelong and demanding commitment”.17 Much of the research in this particular
area has been conducted in countries in the global North, where there are often formal volunteering
spaces, meaning it is important to explore whether such trends can also be observed in other contexts.
Nonetheless, both “forms” of volunteering can coexist within a particular time and context, instead of
one replacing the other.18
To make progress with volunteering for development, we must first understand the realities of
volunteering within contexts in the global South, instead of using frameworks highly influenced by ex-
periences elsewhere.22 In terms of research on volunteering, this means diversifying the methods used
to understand volunteering practices, such as by conducting participatory and ethnographic research.
In terms of practice, this means that development actors (volunteers, development workers, staff and
partner communities) must examine power relationships in volunteer activities in greater depth.
VOLUNTEERING PR ACTICES IN THE T WENT Y-FIRST CENTURY 9
There have already been changes in practices that take these local experiences into account. In 2015,
researchers mapped out how volunteering aims and practices have responded to the “changing tides” of
development approaches over time.23 They noted, for example, that certain international volunteering
organizations that post volunteers have moved beyond service-delivery approaches to a practice where
international volunteers, who are often from the global North, engage in volunteer work in contexts in the
global South to provide services and skills to fill “gaps”. The emergence of South-to-South volunteering
schemes have also influenced the reappraisal of the roles of volunteers as agents of change at the local
and global levels.24 Organizations are increasingly using approaches focused on partnership-building
with local volunteers and involving “marginalized” groups in decision-making on interventions that di-
rectly affect them. This can be seen as a response to critiques of traditional North–South approaches
to international volunteering, which can, Devereux notes, at its worst “be imperialist, paternalistic char-
ity”.25 Against the backdrop of these increasingly diverse ways of “doing” volunteering, we must remain
vigilant when it comes to how power relationships embedded in the wider development ecosystem play
out in practice. It is crucial to critically examine how certain volunteering modalities—particularly those
employed by certain actors and institutions—can co-opt the agenda and practices of others.
One of the main features of this paper is that it draws from pieces of work that use an endogenous
approach to understanding volunteering in the global South grounded in understanding the “cultural and
contextual realities of the Global South in all its diversity”.26 In addition to cross-country comparisons
and statistics, this paper also includes ethnographic, highly contextual work that makes visible nuanced
issues that intersect with volunteering, such as gender27 and inequality.28
However, what is the unique contribution of volunteering to development, for example in the case of
the SDGs? In 2015, Voluntary Service Overseas and the Institute of Development Studies conducted
a two-year participatory action research project in Kenya, Mozambique, Nepal and the Philippines to
answer this question.30 The project aimed not only to find out what volunteers do but also to assess
their unique contributions to supporting and enabling positive change. The research identified five ways
volunteering does this:
1. Inclusion – extending the reach of public services to the poorest and most marginalized
2. Ownership – strengthening local ownership of development processes
3. Innovation – creating new forms of collaboration that lead to social innovation
4. Participation – creating a pathway to participation and active citizenship
5. Inspiration – modelling different norms.
10 The changing landscape of volunteering in the twenty-first century
A common theme across these five aspects is the relational aspect of volunteering: “the relational
way in which volunteers work makes them better able to interact with those groups which are less
easy to reach – the poorest and most marginalized”.31 The research explained that the effectiveness
of development programmes is not determined by the lack of services but by how they are delivered,
highlighting the importance of the relationships facilitated by volunteers. The State of the World’s Vol-
unteerism Report argues that it is the capacity of volunteering to stimulate self-organization and create
and develop human connections that allows it to contribute towards community resilience. Considering
social relations is key to answering our question about the kind of change that volunteering facilitates32
while a focus on relationships also brings issues of power to the fore (an aspect not explicitly addressed
in the original 1999 typology).
VOLUNTEERING PR ACTICES IN THE T WENT Y-FIRST CENTURY 11
3. Expanding
the 1999 typology
12 Expanding the 1999 typology
In light of the trends and patterns described in the previous section, this section
considers how we can expand the previous typology. Taking the 1999 typology
as a starting point, we examine critical questions and issues that can help develop
our thinking about volunteering practices in the twenty-first century. Based on the
original four types, this paper proposes the following extensions for the updated
2020 typology.
Mutual aid or self-help • When people gather • Because mutual aid and self-help
informally to meet a perceived activities are deeply embedded in
need, either working together community practices, there are many
to address common needs individuals who do not (or choose not
or reciprocating support to to) call themselves volunteers. They
each other or those in the are an important part of the picture.
same situation.
In addition to the four types introduced in 1999, this paper also proposes adding a fifth type of volun-
teering practice, following the proposal by the Institute for Volunteer Research to include volunteering
as “expressive behaviours” or “volunteering as leisure”.34 This type would cover volunteering motivated
by a personal interest, in activities such as concerts, arts and sports events and tourism. This type of vol-
unteering includes the wealth of volunteer activities primarily conducted by individuals to obtain human,
social and cultural capital that could be valuable, for example, for young people entering the job market.
It is important to highlight that thinking of volunteering as leisure does not mean a frivolous activity per-
formed by hobbyists and nor is it synonymous with “voluntourism” (a combination of leisure travel and
charity work that is not compatible with principles of effective and sustainable development). Stebbins
has proposed the term “serious leisure” to indicate that this form of volunteering could be performed
systematically and be “sufficiently substantial, interesting and fulfilling for the participant to find a (leisure)
career there acquiring and expressing a combination of its special skills, knowledge and experience”.35
As we shall see further on, to avoid misconceptions it is also worth noting here that all five pro-
posed types are not mutually exclusive and can be overlapping. A volunteering activity with aspects of
“leisure”, for example, can be combined with aspects of the other four types in different combinations
and intensities.
14 model
Afor
capturing
volunteering
practices
the twenty
in century
first
-
4. A model
for capturing
volunteering
practices in
the twenty-first
century
VOLUNTEERING PR ACTICES IN THE T WENT Y-FIRST CENTURY 15
Figure 1. The five components of volunteering practices: Structure, site, intensity, aspiration, category
Figure 2. Within this model, each ring is considered not as binary but as a spectrum. This means that
volunteering activities, for instance, could have both offline and online components or a certain mix of both.
A particular volunteering practice can occupy any position across the two ends of the following scale
1. 2. 3. 4.
STRUCTURE SITE INTENSITY ASPIRATION
Mutual aid is the Service volunteering is where Campaigning usually involves Participation is where Volunteering as leisure:
wealth of informal, volunteers respond to the the collective action of a volunteers give time volunteer activities that
person‑to‑person helping perceived needs of another group or an individual to and effort to engage express personal interests or
activities embedded in person or community. amplify ‘marginalized’ voices with governance and passions such as in the arts,
community and cultural and to change the status quo. decision‑making mechanisms culture and sports. They still
practices. People gather at different levels. contribute to wider well-
and volunteer together as a being and cohesion.
response to a shared need
or issue.
While the four types are not mutually exclusive in the previous typology, the framework must be
updated to take account of the extent of the overlaps between them. In this respect, the new framework
moves away from thinking about mutual aid, service, participation, advocacy and the new leisure type as
discrete boxes into which volunteering practices can neatly be filed. Instead, they are framed as different
dimensions and categories of expressions of volunteering, which can coexist in different magnitudes and
intensities, depending on the practice.
VOLUNTEERING PR ACTICES IN THE T WENT Y-FIRST CENTURY 17
Volunteer activities include various combinations and intensities of these elements, as shown in
the following examples:
The elements within each ring can also coexist in different intensities over time, depending on
the context, illustrated by the following example, which shows the wealth of volunteering activities
during a context of disaster response and rehabilitation:
In 2013, “super typhoon” Haiyan, which was at the time one of the most powerful typhoons
of all time, affected more than 14 million people in the Philippines, with a death toll of 6,000.
Some of the immediate responses included online and on-site fundraising and awareness-
raising (campaigning and participation) by volunteers on an episodic basis. On Twitter, many
users helped spread the word about missing people and which sites needed most help. There
were also on-site responses by volunteers in various NGOs and individuals who were affected
by the typhoon. They distributed relief goods and health services (practices that lean more
towards service-delivery and mutual aid). Over time, the focus shifted from response to
rehabilitation, where some volunteering practices were part of larger development projects:
involvement became more regular and longer-term, with a combination of on-site rebuilding
and livelihood projects and online fundraising, including donations from income-generating
activities organised by overseas Filipino workers. Arts-based campaigns, such as a theatre
groups (leisure and community building), setting up community-based theatre reflecting on
stories of people affected by Haiyan also emerged.
18 Whathappensnext?
5. What happens
next?
VOLUNTEERING PR ACTICES IN THE T WENT Y-FIRST CENTURY 19
The model proposed in this paper recognizes volunteering as a complex activity that
cuts across a range of practices, benefits and motivations. Volunteering is relevant
throughout people’s lives and people may take part in multiple aspects at different
times. Volunteering is both a means and an end to achieving, challenging, disrupting
and even shaping development outcomes.
This document will be used as an input into the discussions at the Global Technical Meeting in
July 2020 and as a foundation for the four workstreams that feed into the meeting. Rather than being
the “final say” on the complexity of volunteering practices, it seeks to stimulate discussion among prac-
titioners, policy-makers, academics and the many volunteers who practice these activities first-hand.
Some critical questions to be considered include:
• Which configuration(s) of these elements could make the greatest contribution to achieving
development goals such as the SDGs?
• How do configurations of these elements change over time? For instance, within a development
project lifecycle or the time-frame between devising and implementing volunteering policies?
• In terms of the intensity of volunteer engagement, how can organizations better support both
longer-term and shorter-term engagement?
• How can organizations strike a balance in the provision of volunteer opportunities with a
development component (i.e. community-building), while also taking into account the welfare and
development of volunteers (i.e. self-building)?
• What types of volunteering practices do certain policies promote?
• Who should be included in interpreting this typology in organizations, national contexts or groups?
• How will this model change in the future? Will certain rings include more elements or will some
cease to exist? What are the potential opportunities and threats presented by these changes?
20 Notes
NOTES
1 UNV 2018.
2 Twigg and Mosel 2017.
3 Devkota, Doberstein and Nepal 2016.
4 McLennan, Whittaker and Handmer 2016.
5 www.onlinevolunteering.org.
6 Amichai-Hamburger 2008.
7 Amichai-Hamburger 2008.
8 UNV 2018.
9 UNV 2018.
10 Anheier and Salamon 1999.
11 Lind in Banerjea 2011.
12 Banerjea 2011.
13 Jenkins 2009.
14 Hustinx and Lammertyn 2003, Rochester,
Paine and Howlett 2010.
15 Holmes 2014.
16 Macduff 2005.
17 Hustinx and Lammertyn 2003.
18 Hustinx 2001.
19 Hazeldine and Baillie Smith 2015.
20 Hazeldine and Baillie Smith 2015, p. 29.
21 Laurie and Baillie Smith 2018.
22 Burns and Howard 2015.
23 Lopez Franco and Shahrokh 2015.
24 Lopez Franco and Shahrokh 2015, Baillie
Smith, Laurie and Griffiths 2017.
25 Devereux 2008, p. 358.
26 Butcher and Einolf 2017, p 4.
27 Banerjea 2011, Jenkins 2009.
28 Lewis 2015, Patel, Perold, Mohamed and
Carapinha 2007.
29 UNV 2020.
30 VSO and IDS 2014.
31 Burns and Howard 2015, p. 12.
32 Aked 2015.
33 Allen, Galiano and Hayes 2011.
34 Rochester, Paine and Howlett 2010.
35 Stebbins 2013, p. 2.
VOLUNTEERING PR ACTICES IN THE T WENT Y-FIRST CENTURY 21
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www.unv.org/planofaction
#volunteerSDGs
unv.poa@unv.org