Location via proxy:   [ UP ]  
[Report a bug]   [Manage cookies]                
Scribd Logo
Upload

Welcome to Scribd!

  • 258 views

    A Process That Has Five Stages: Potential Opposition or Incompatibility, Cognition and Personalization, Intentions, Behavior, and Outcomes

    Uploaded by

    Saad Majeed
    The conflict process has five stages: potential opposition or incompatibility, cognition and personalization, intentions, behavior, and outcomes. Potential opposition involves conditions that allow conflict to arise due to issues like communication, structure, or personal variables. Cognition and personalization occurs when both parties perceive the conflict and internalize how it affects them. Intentions involve how parties decide to act in response. Behavior makes the conflict evident through statements, actions, and reactions. Outcomes can be functional, improving the situation through constructive conflict, or dysfunctional, harming relationships and potential dissolving groups.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    A Process That Has Five Stages: Potential Opposition or Incompatibility, Cognition and Personalization, Intentions, Behavior, and Outcomes

    Uploaded by

    Saad Majeed
    258 views3 pages
    The conflict process has five stages: potential opposition or incompatibility, cognition and personalization, intentions, behavior, and outcomes. Potential opposition involves conditions that allow conflict to arise due to issues like communication, structure, or personal variables. Cognition and personalization occurs when both parties perceive the conflict and internalize how it affects them. Intentions involve how parties decide to act in response. Behavior makes the conflict evident through statements, actions, and reactions. Outcomes can be functional, improving the situation through constructive conflict, or dysfunctional, harming relationships and potential dissolving groups.

    Original Title

    Document (6)

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The conflict process has five stages: potential opposition or incompatibility, cognition and personalization, intentions, behavior, and outcomes. Potential opposition involves conditions that allow conflict to arise due to issues like communication, structure, or personal variables. Cognition and personalization occurs when both parties perceive the conflict and internalize how it affects them. Intentions involve how parties decide to act in response. Behavior makes the conflict evident through statements, actions, and reactions. Outcomes can be functional, improving the situation through constructive conflict, or dysfunctional, harming relationships and potential dissolving groups.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    258 views3 pages

    A Process That Has Five Stages: Potential Opposition or Incompatibility, Cognition and Personalization, Intentions, Behavior, and Outcomes

    Uploaded by

    Saad Majeed
    The conflict process has five stages: potential opposition or incompatibility, cognition and personalization, intentions, behavior, and outcomes. Potential opposition involves conditions that allow conflict to arise due to issues like communication, structure, or personal variables. Cognition and personalization occurs when both parties perceive the conflict and internalize how it affects them. Intentions involve how parties decide to act in response. Behavior makes the conflict evident through statements, actions, and reactions. Outcomes can be functional, improving the situation through constructive conflict, or dysfunctional, harming relationships and potential dissolving groups.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    Conflict Process

     A process that has five stages: potential opposition or incompatibility,


    cognition and personalization, intentions, behavior, and outcomes.

    The conflict process—that is, the process by which conflict arises—can be


    seen in five stages. Those stages are:
        Potential opposition or incompatibility
         Cognition and personalization
         Intentions
         Behavior
         Outcomes

    Potential Opposition or Incompatibility

    The first stage in the conflict process is the existence of conditions that
    allow conflict to arise. The existence of these conditions doesn’t necessarily
    guarantee conflict will arise. But if conflict does arise, chances are it’s
    because of issues regarding communication, structure, or personal
    variables.

    Cognition and Personalization

    In the last section, we talked about how conflict only exists if it’s perceived
    to exist. If it’s been determined that potential opposition or incompatibility
    exists and both parties feel it, then conflict is developing.

    If Joan and her new manager, Mitch, are having a disagreement, they may
    perceive it but not be personally affected by it. Perhaps Joan is not worried
    about the disagreement. It is only when both parties understand that
    conflict is brewing, and they internalize it as something that is affecting
    them, that this stage is complete.
    Intentions

    Intentions come between people’s perceptions and emotions and help


    those who are involved in the potential conflict to decide to act in a
    particular way.

    One has to infer what the other person meant in order to determine how to
    respond to a statement or action. A lot of conflicts are escalated because
    one party infers the wrong intentions from the other person. 

    Behavior

    Behavior is the stage where conflict becomes evident, as it includes the


    statements, actions and reactions of the parties involved in the conflict.
    These behaviors might be overt attempts to get the other party to reveal
    intentions, but they have a stimulus quality that separates them from the
    actual intention stage.

    Behavior is the actual dynamic process of interaction. Perhaps Party A


    makes a demand on Party B, Party B argues back, Party A threatens, and
    so on. The intensity of the behavior falls along a conflict oriented
    continuum. If the intensity is low, the conflict might just be a minor
    misunderstanding, and if the intensity is high, the conflict could be an effort
    to harm or even destroy the other party.

    Outcomes

    Outcomes of a conflict can be either functional or dysfunctional:

     Functional outcomes occur when conflict is constructive. It may be


    hard to think of times when people disagree and argue, and the
    outcome is somehow good.  But think of conflict, for a moment, as the
    antidote to groupthink. If group members want consensus, they’re
    bound to all agree before all the viable alternatives have been
    reviewed. Conflict keeps that from happening. The group may be
    close to agreeing on something, and a member will speak up, arguing
    for another point of view. The conflict that results could yield a positive
    result.
     Dysfunctional outcomes are generally more well known and
    understood. Uncontrolled opposition breeds discontent, which acts to
    sever ties and eventually leads to the dissolution of the group.
    Organizations meet their ultimate demise more often than you’d think
    as a result of dysfunctional conflict. People who hate each other and
    don’t get along can’t make decisions to run a company well.

    You might also like