Responsibility Towards Our Employees: Business Principles

Responsibility towards our employees
Employee participation is encouraged

through a network of works councils that bring together managers
and employees across the organization on a regular basis to
discuss work and HR-related issues. Results of dialogues in the
countries’ works councils are fed into one international platform
that meets twice a year to discuss social policy issues and
general business information relevant to Randstad Group
companies.
Randstad also actively engages in dialogues with labor unions, at

both the national and the European level. UNI-Europa, the
representative labor union for services in Europe, is invited to
attend the international platform meetings as an observer. At a
pan-European level, UNI-Europa and the European
Confederation of Private Employment Agencies (Euro-CIETT)
meet in the Social Dialogue, a forum that allows representatives
of labor unions, governments, employer federations and private
employment agencies to get together and discuss relevant issues.
Randstad has Group-wide Business Principles. In addition to

basic ethics, this code of conduct addresses a wide range of
topics, including the treatment of confidential information and to
what extent corporate gifting is acceptable. Alongside the code of
conduct, Randstad has included a provision for reporting
misconduct. Called the integrity code, it outlines steps one can
take to report a concern. This means that someone acting in good
faith can report misconduct without fear of retaliation. The
misconduct can relate to violations of legal obligations, potential
improper management practices or lack of compliance with
internal policies.
RESPONSIBILITY TOWARDS CUSTOMERS – 3

November 28, 2008
As a manager the concern person himself also

responsible for ensuring that the dealers of retailers
through whom they sell their product provide the correct
information about the product to the customers, charge
the correct price, sell the correct weight or amount (if
your product sold loose) and provide the proper after
sales support. A dealer who cheats on any one of these
accounts is spoiling the image of your product and
company and you should discard such dealers
immediately.
Often firms, in their anxiety to make a success of a new
product, make very tall claims about the potential
benefits of their product. Such a promotional effort may
create a short-term effect but can never provide a long-
term stability. In India, there is a tendency on the part of
many firms to bolster the image of their products by
making claims far from the truth primarily because many
customers are not in a position to challenge such claims
either through a voluntary or legal framework. In the
absence of pressure form consumers, it becomes the
responsibility of the manager to promote the products
only on the basis of real and not imaginary benefits.
Finally, there are always some product or service
concepts the consumption of which is viewed to be
unethical. For instance a private medical clinic promoting
the concept of determining the sex of a foetus, knowing
fully well that there is a distinct preference for a male
child in most families, is certainly promoting an unethical
service. Therefore, in terms of responsibility towards
customer, the management of a firm should always, aim
at marketing the right product, at the right price and of
the right quality.
RESPONSIBILITY TOWARDS GOVERNMENT
December 25, 2008
It is wholly the responsibility of the manager to ensure that the

constitution and operations of the firm are within the legal
framework as specified by the government. This legal framework
may vary, depending upon the nature of ownership of firm
(proprietory, partnership, private limited, joint stock, Indian or
foreign, etc.), size of the firm, and specific industry within which
the firm operates. The government has laid down specific
industry within which the firm operates. The government has laid
down specific rules, guidelines and norms which impinge upon the
firm right form the stage of its inception.
For Company who manufactures , there are specific rules and
guidelines and norms from government than for agents. The
governments’ rules and regulations, norms are made for different
types of business and different type of size of industry. It changes
with the type, size and category change.
There be as a responsible manager you must ensure that your
company is operating well within the legal framework and is
fulfilling all its obligations towards the government. Whether it is
a matter of posting a copy of the company balance sheet to the
Registrar of Companies or setting up a joint venture in a foreign
country, the actions must not violate the laws and regulations.
The second area of discharging your responsibility towards the
government is in the matter of paying regularly and fairly all
taxes, dues and duties. The recent raids on large industrial
groups are an attempt on the part of the government to unearth
unpaid taxes and undeclared assets. A manager who acts in a
responsible manner will be ensuring that his firm never has to
face such a situation. The manager must strive to make firm a
model corporate citizen.

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Responsibility towards our employees

Employee participation is encouraged

Randstad also actively engages in dialogues with labor unions, at

Randstad has Group-wide Business Principles. In addition to

RESPONSIBILITY TOWARDS CUSTOMERS – 3

As a manager the concern person himself also

It is wholly the responsibility of the manager to ensure that the

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