Cadbury Dairy Milk (CDM) was launched in India in 1948 and became synonymous with chocolate in India as there were few competitors. Over time, CDM customized its recipe for Indian tastes and addressed audiences across age groups through culturally relevant advertising. While facing a major sales decline in 2003 due to reports of worms in some CDM bars, Cadbury overhauled its packaging and production with Amitabh Bachchan's endorsement help, restoring sales without raising prices. CDM has since expanded its reach to over a million stores across India.
Cadbury Dairy Milk (CDM) was launched in India in 1948 and became synonymous with chocolate in India as there were few competitors. Over time, CDM customized its recipe for Indian tastes and addressed audiences across age groups through culturally relevant advertising. While facing a major sales decline in 2003 due to reports of worms in some CDM bars, Cadbury overhauled its packaging and production with Amitabh Bachchan's endorsement help, restoring sales without raising prices. CDM has since expanded its reach to over a million stores across India.
Cadbury Dairy Milk (CDM) was launched in India in 1948 and became synonymous with chocolate in India as there were few competitors. Over time, CDM customized its recipe for Indian tastes and addressed audiences across age groups through culturally relevant advertising. While facing a major sales decline in 2003 due to reports of worms in some CDM bars, Cadbury overhauled its packaging and production with Amitabh Bachchan's endorsement help, restoring sales without raising prices. CDM has since expanded its reach to over a million stores across India.
Cadbury Dairy Milk (CDM) was launched in India in 1948 and became synonymous with chocolate in India as there were few competitors. Over time, CDM customized its recipe for Indian tastes and addressed audiences across age groups through culturally relevant advertising. While facing a major sales decline in 2003 due to reports of worms in some CDM bars, Cadbury overhauled its packaging and production with Amitabh Bachchan's endorsement help, restoring sales without raising prices. CDM has since expanded its reach to over a million stores across India.
(CDM) was launched in India in 1948 in Mumbai. It was the flagship chocolate brand of the then-Cadbury (now part of Mondelez International) across markets. There were not many chocolate brands marketed then and it became, at that point, synonymous with chocolates in India.
THEN AND NOW: Over the years, the prod-
uct started getting manufactured in India, with the recipe being customised for the
extended to the ‘Shubharambh’ campaign
running for the last three years. Besides, it has always advertised during festivals to push CDM for gifting. The brand also absorbed products such as Fruit&Nut and Crackle (in the 1980s- 90s) which started as standalone brands but are now marketed under CDM. While CDM Silk was scaled up as the more pre- mium CDM since its launch in 2009, local palate. Cadbury admits CDM Shots was targeted at smaller that the recipe in India is the towns with a ~2 price-point in 2008 to most-favoured despite there being increase the brand’s reach. many versions in different countries. It has consistently addressed a universal audi- NAMES BEHIND THE BRAND: Ogilvy & ence, across age groups. CDM’s messaging Mather’s Piyush Pandey created the first has tried to make the brand culturally rel- memorable ad for CDM. evant to India. One of its earliest-recalled advertise- REINVENTED? It has ments in 1994, ‘Kya swaad hai zinda- reinvented itself not gi ka’, depicting a girl running onto just by reaching new the cricket field and breaking audience but also into a joyous dance to cele- weathering a storm brate victory, connected in recent memory. the brand for the first time The news of to grown-ups, even as it worms, in 2003, reminded audience that in a few CDM there is a child in everyone. bars due to Another major shift came faulty packag- when it tried to equate the ing, as deemed by occassions of consump- the FDA, had tion of traditional sweets eaten up nearly to those being fit for 30 per cent of the CDM consumption in brand’s sales during 2005, with ‘Kuch festivities, which otherwise used to see an meetha ho jaye’. The increase of 15 per cent. Cadbury imported same thought was machinery, overhauled the packaging, roped in Amitabh Bachchan to personally endorse the changes and the brand, with- out taking a hike in prices. From a metro- focused brand, it now reaches over a mil- lion stores – the most extensive compared to any of its markets. SAYANTANI KAR
The column, 50&Counting, will chronicle brands which have survived for 50 years and more in India. We decipher their good times and bad times.