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RADCOM Service Assurance

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your NET WOR K

RADCOM
Service Assurance

www.radcom.com
© 2018 RADCOM Ltd. ALL RIGHTS RESERVED.

This document and any and all content or material


contained herein, including text, graphics, images
and logos, are either exclusively owned by RADCOM
Ltd., its subsidiaries and/or affiliates ("RADCOM") or
are subject to rights of use granted to RADCOM, are
protected by national and/or international copyright
laws and may be used by the recipient solely for
its own internal review. Any other use, including the
reproduction, incorporation, modifcation, distribution,
transmission, republication, creation of a derivative
work or display of this document and/or the content or
material contained herein, is strictly prohibited without
the express prior written authorization of RADCOM.

The information, content or material herein is provided


"AS IS", is designated confdential and is subject to
all restrictions in any law regarding such matters,
and the relevant confidentiality and non-disclosure
clauses or agreements issued prior to and/or after
the disclosure. All the information in this document
is to be safeguarded and all steps must be taken to
prevent it from being disclosed to any person or entity
other than the direct entity that received it directly
from RADCOM.

The text and drawings herein are for the purpose of


illustration and reference only.

RADCOM reserves the right to periodically change


information that is contained in this document;
however, RADCOM makes no commitment to provide
any such changes, updates, enhancements or other
additions to this document to you in a timely manner
or at all.

Publication Date: July 2018

Web Site:
http://www.radcom.com

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RADCOM's Probe-based
Service Assurance
RADCOM Service Assurance enables operators to • Ensure quality of service and quality of experience
gain full network visibility with a clear and unified for voice, data, VoLTE, SMS, fixed mobile and
view of their customers’ experience across multiple broadband services
services including LTE, Advanced-LTE, 5G, IMS, Fixed • Proactive troubleshooting and predictive analytical
Wireless, SDN/NFV and other network domains on a insights to reduce churn
single unified platform. RADCOM Service Assurance
• Improve VIP customer experience to protect revenue
takes the raw network data and converts it into rich,
streams
actionable intelligence that enables high end-to-end
service quality, enhances network operations and RADCOM Service Assurance slots into an NFV
delivers a superior customer experience. The solution network as a Virtual Network Function (VNF) with
provides tailor-made insights to multiple departments multiple VNF Components (VNFC). Each system
across the operator’s organization; management, component is a virtual machine and built to work
network operations, customer care and marketing. Full seamlessly in the cloud; integrated into standard
network visibility helps operators drive network and ETSI-compliant NFV Management and Orchestration
operational efficiency while also reducing churn. With (MANO) and monitors both North-South and East-
RADCOM Service Assurance operators can attain; West traffic. Working with OpenStack and VMware, the
• A 360° view of the customer’s quality of experience assurance solution can be deployed and configured
across all network domains at the click of a mouse.

RADCOM VNF Manager


OAM - Operations, Administration
and Management

Network
Insights Network Insights
Performance Monitoring I Root Cause Analysis I Self BI

Big Data Analytics Open


Vertica based with Hadoop Integration System
Service Real Time Processing
Assurance Correlation | Aggregation | Actions | Application Engines External
APIs
Data Acquisition
Virtual Probe & 3rd Party Data Sources
Visibility
Network Visibility Virtual Tap and Virtual Network Packet Broker

Legacy
Probes

vIMS vEPC VoLTE VoIP LTE Fixed

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VA LU
MAXIMize
value from day one
RADCOM Service Assurance disrupts the sizeable
costs of legacy assurance, including the OPEX and
CAPEX associated with initial setup, network capacity
upgrades, technology adoption and maintenance
payments. RADCOM’s solution is software-based
and enables advanced features such as on-demand
deployments, auto-healing, and elastic scalability.
Operators can stop investing in equipment-based
cost-efficient and economically sound network insights
solutions right away and extend the same cloud-
across the whole network, and to be able to scale the
native solution architecture into assuring their physical
solution as the network grows. A cloud-native pricing
network as well. Transitioning to RADCOM’s solutions
model for a pure cloud-native solution.
means significant savings from day one and lays down
the foundations for an automated, and highly scalable If operators already have an OpenStack cloud
solution that is 5G-ready, today. FUTURize your environment, RADCOM Service Assurance can be
NETWORK. integrated into the existing infrastructure. For operators
who don’t, RADCOM has partnered with Red Hat
to provide a turnkey cloud environment that lets
“By deploying RADCOM’s risk-free operators rapidly achieve network visibility for their
solution, we saved $8M in CAPEX NFV transformation. RADCOM Service Assurance
expenditure while ensuring a great runs as a virtual network function on top of Red Hat’s
Enterprise Linux OpenStack® platform delivering the
customer experience and becoming the
power and cost-efficiency of a cloud-native solution
top provider in the country.” without the hassle of first having to create the cloud
Leading top-tier operator environment.
Once established in an operator’s network service
By decoupling solution functionality from hardware assurance as a VNF is a game-changer. It provides
dependencies, RADCOM Service Assurance provides operators next-generation assurance that blends
operators with a risk-free pricing model that also seamlessly into the NFV environment and is ready for
reduces CAPEX and OPEX over the lifetime of the the challenges of an agile, on-demand network and
project. No longer will assurance costs grow year- lays down the foundation for an automated, closed-
over-year due to network capacity. RADCOM Service loop environment in which data captured and analyzed
Assurance provides operators with predictable, by the assurance solution is continuously used by the
consistent pricing which allows the operator to gain network to optimize itself.

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Virtualized, automated,
dynamic probing

Cloud-native probe-based assurance is the only end (data acquisition layer – the probes) to be dynamic
choice for operators to achieve full network visibility and agile. This design is opposed to legacy assurance
across the hybrid network and ensure customers that throws a lot of hardware at the probe layer but
continually receive high service quality. RADCOM’s prevents that probe layer being agile and dynamic.
virtual probes (vProbes) provide operators with an Having a lightweight front-end allows the solution
end-to-end view across different network tiers (edge, to deliver almost unlimited scalability, which will be
core, IP, etc.), cross-domains (physical and virtual) and required as operators integrate service assurance into
are essential for assuring the customer experience in their cloud platforms.
today’s highly competitive market.
Operators no longer need to limit their probe-based
vProbes act as the eyes of the network. Watching assurance deployments because of cost concerns.
all the traffic that flows through the network and RADCOM Service Assurance is cost-efficient and
correlating the data into individual customer sessions dynamic so operators can freely deploy assurance
to understand the service quality experienced in each across their end-to-end service. On-demand probing
call and data session (VoLTE call, web browsing, video lets operators launch and monitor services on the
streaming, etc.). This level of granular detail allows the fly, so when implementing new services or network
operator to visualize the end-to-end network services elements, quality and performance is assured
and understand the customer experience from both immediately with the click of a mouse.
a network-wide to per-subscriber perspective. With
RADCOM probes can receive and process packets
RADCOM’s vProbes deployed, operators have an
from multiple sources/methods including virtual port
independent auditor in place that will paint a vendor
mirroring, vTAP, physical port mirroring and directly
agnostic picture of the end-to-end service quality,
from VNFs and TAPs over GRE Tunnels. These probes
which is challenging if relying just on network element
utilize technologies such as DPDK, SR-IOV, and MPP
counters that depend on the network equipment to
to achieve high software performance and efficiency.
monitor itself and the data output varies from vendor
Also, RADCOM’s backend can receive and process
to vendor.
XDR/EDR feeds from 3rd party legacy probes and
RADCOM Service Assurance splits the system into two network elements using real-time processing modules
main elements; the back-end for the heavy lifting (data that convert the data to standard formats.
processing and big data analytics layer) and the front-

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Real-Time Processing
The centralized backend processing layer comprises of northbound interfaces. The processing layer enables
real-time software engines that perform aggregation, advanced statistical computations such as unique
correlation, and enrichment in real time before subscriber per cell, per roaming partner, per website,
XDR insertion to the database, thus offloading the Top X analysis, for instance, top performers, top sites,
database to achieve superior performance and making and heavy usage handsets on all multiple KPIs and
KPIs available in real time internally, as well as on over numerous dimensions in a matter of seconds.

Big data analytics


RADCOM Service Assurance includes an embedded Processing technologies
state-of-the-art HP Vertica column database which
• Superior compression reducing CAPEX and allowing
provides the ability to perform real-time data crunching
more historical data stored in the same storage
for large terabit networks. The Vertica database is a
column-based database that stores all information in • High availability and recovery
columns, thus eliminating the need for indexing and • Automatic data replication, failover, and recovery
allowing for quick queries working only on relevant provide for active redundancy, increasing
columns, as opposed to the entire row, in a traditional performance. Nodes recover automatically by
database. querying the system
RADCOM leverages Vertica technology to provide: • Column duplication across cluster nodes. If one
• Ultra-fast queries using Massively Parallel machine goes down, you still have a copy K+1
redundancy as default. K+2 optional.

Network and Customer Insights


RADCOM’s real-time data visualizations and big Built from the ground up to answer the needs of top-
data capabilities provide operators with customer, tier operators for on-demand, network and customer
service, network and device insights for NOC/SOC, insights. RADCOM Service Assurance provides dynamic
engineering, operations, marketing, customer care, and data visualizations for today’s agile networks, allowing
management. With no need for DBI expertise users multiple departments to interact with real-time data,
can quickly view in real-time, the end-to-end network run ad-hoc analysis, create smart, personalized data
performance, rapidly troubleshoot issues and assess visualizations, create on the fly smart alarming with
the real-life customer experience. notifications, as well as share and efficiently collaborate
with colleagues.

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INTELLIGize
your NETWORK

RADCOM Service Assurance converts the network data Root Cause Analysis
into real-time, actionable insights to maximize revenue Root-cause analysis (RCA) is a critical component
streams, assure all the network services, proactively of any operators’ toolkit. By quickly determining the
locate and resolve performance issues as well as root-cause of issues in the network, the operator can
improve customer retention and network and capital resolve issues before they affect customers and allow
efficiency. With these insights integrated into decisions engineers to focus on the real cause of the problem
and processes across the organization, operators gain and not waste resources. With the ability to monitor all
the ability to act faster and in the right areas; taking traffic at all levels, both call/session-related and non-
proactive steps to improve customer loyalty and drive call/session-related, as well as online or historical data,
growth. Split into three different use cases; monitoring, with all protocols displayed in a single view, engineers
root-cause analysis, and self-BI, RADCOM Service can define the root-cause of an issue quickly and
Assurance presents the data visualizations for each efficiently to make sure the network performance is
use case, so the time from data acquisition to network delivering the required end-to-end service quality.
insight is quick as possible;
Self-BI
Performance Monitoring
For certain types of analysis and more advanced
End-to-end service monitoring (such as VoLTE, video troubleshooting RADCOM Service Assurance provides
streaming) is vital in assuring service availability and a compelling self-BI platform for users to create their
quality. For network engineering and operational data visualizations from scratch. Self-BI capabilities can
teams, RADCOM Service Assurance provides dynamic be used to check how to improve revenue, examine
dashboards and smart alarming with outstanding what iPhone users are doing on Facebook or checking
performance and real-time updates so that the data why specific VoLTE calls are disconnecting. Self-BI is
displayed reflects the real-life situation so that teams also used to fine-tune ready-made data visualizations.
can keep one step ahead of the curve. With the ability A user can start with data about why iPhone 6 has
to drill down from a service-wide view to perform reduced data usage. By using RADCOM’s easy self-BI,
root-cause analysis both on an individual or group of the user can drill down and filter out all the iPhone 6
subscribers when network performance is degrading users whose data usage has gone down and don’t use
service quality, RADCOM Service Assurance enables WhatsApp. Or, in troubleshooting dropped calls they
operators to troubleshoot efficiently and continually can filter by the network element. Often network issues
deliver top-quality services to customers. can boil down to device issues.

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Features and Benefits
Features Benefits
Service assurance as a virtual network function Automatic VNF lifecycle management
(VNF) with multiple VNF components (VNFCs)
On-demand probing

Automated horizontal and vertical scalability

Auto-healing

Cloud-native pricing model • 50% or higher reduction in costs (CAPEX and OPEX)

• Save on hardware costs from day one for


deployment, maintenance, and upgrades.
Single software, single license: fits virtual and
hybrid (a mix of physical and virtual) networks • Unlimited, risk-free pricing - assurance pricing is
decoupled from network capacity and subscriber
growth

• Predictable, consistent pricing

Interoperable • Integration into standard ETSI-compliant NFV MANO.


(Including Open Source MANO, AT&T’s ECOMP,
ONAP, Amdocs’ Network Cloud Service Orchestrator,
Cloudify, Nokia CloudBand).

• Manages resources in unison with the rest of the


network

• Automatically assure new services

Microservices architecture • Increased efficiency - real-time performance, using


less hardware

• Reliability - failure resilience for continuous


monitoring

• Elastic scalability - dynamic, automated in/out


scalability

Monitors virtual and hybrid networks Assure a seamless customer experience during and
throughout the NFV transformation lifecycle

Multiple technology support; LTE, Advanced-LTE, Ensure end-to-end service quality across all network
5G, IMS, SDN/NFV, Fixed Wireless and others technologies

Support for OpenStack or VMware cloud Assurance integration into an operators’ current cloud
environments environment

Constant and agile development with DevOps Provides a hardened and mature solution with cutting-
design and modeling for continuous integration edge technology and rapid feature development and
and delivery (CI/CD) solution enhancements

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yo u r NETWORK

Visit our website: www.radcom.com

Copyright © 2018 RADCOM Ltd. All rights reserved. This documentation contains proprietary information of RADCOM Ltd. Without the express prior written permission of
RADCOM Ltd., no part of the contents hereof may be used for any other purpose, disclosed to persons or firms outside the recipient company, or reproduced by any means.
RADCOM Ltd reserves the right, at its sole discretion, to make changes at any time in its technical information, specifications, and services.

www.radcom.com | ©2018 RADCOM. All rights reserved.

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