Location via proxy:   [ UP ]  
[Report a bug]   [Manage cookies]                
Scribd Logo
Upload

Welcome to Scribd!

  • 40 views

    7 TIPS FOR CONFLICT Resolution PRINT

    Uploaded by

    Gohar Saeed
    The document provides 7 tips for resolving conflict quickly: 1. Remain calm and let the other person express their emotions without arguing. 2. Let the other person do most of the talking to get their frustrations out and feel heard. 3. Consider the other person's perspective by putting yourself in their shoes and looking for areas of agreement. The tips advocate validating the other person's viewpoint, taking responsibility even if you're not wrong, and leaving an argument if it becomes verbally abusive to de-escalate tensions.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    7 TIPS FOR CONFLICT Resolution PRINT

    Uploaded by

    Gohar Saeed
    40 views1 page
    The document provides 7 tips for resolving conflict quickly: 1. Remain calm and let the other person express their emotions without arguing. 2. Let the other person do most of the talking to get their frustrations out and feel heard. 3. Consider the other person's perspective by putting yourself in their shoes and looking for areas of agreement. The tips advocate validating the other person's viewpoint, taking responsibility even if you're not wrong, and leaving an argument if it becomes verbally abusive to de-escalate tensions.

    Original Description:

    conflict

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The document provides 7 tips for resolving conflict quickly: 1. Remain calm and let the other person express their emotions without arguing. 2. Let the other person do most of the talking to get their frustrations out and feel heard. 3. Consider the other person's perspective by putting yourself in their shoes and looking for areas of agreement. The tips advocate validating the other person's viewpoint, taking responsibility even if you're not wrong, and leaving an argument if it becomes verbally abusive to de-escalate tensions.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    40 views1 page

    7 TIPS FOR CONFLICT Resolution PRINT

    Uploaded by

    Gohar Saeed
    The document provides 7 tips for resolving conflict quickly: 1. Remain calm and let the other person express their emotions without arguing. 2. Let the other person do most of the talking to get their frustrations out and feel heard. 3. Consider the other person's perspective by putting yourself in their shoes and looking for areas of agreement. The tips advocate validating the other person's viewpoint, taking responsibility even if you're not wrong, and leaving an argument if it becomes verbally abusive to de-escalate tensions.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 1

    7 TIPS FOR RESOLVING CONFLICT QUICKLY

    By Stephen Hopson (Stephen Hopson is a former Wall Street stockbroker turned motivational speaker, author
    and pilot. He shares his personal experiences in dealing with adversity through stories, observations, and tips.)

    Everyone has to deal with difficult people, whether they are argumentative, abusive, stubborn, or
    combative. In most cases, angry people are screaming to be heard. They want to be valued,
    loved, and listened to. They want to feel important but aren’t able to express themselves
    constructively. With the right attitude, it’s possible to get past these insecurities and reach an
    understanding.

    These 7 strategies will help you setting disputes quickly and peacefully for the benefit of
    everyone involved:

    1. Remain calm. Be still and say nothing. Let the storm run its course. Often times the angry
    person wants to provoke you. Arguing is ineffective because it raises barriers.

    2. Let the other person do the talking. He or she will soon grow tired of it. Sometimes that’s
    all they want. To be heard. To feel important. Everyone wants to feel important. Some people
    just express it in ways that are counterproductive.

    3. Genuinely consider the other person’s point of view. Imagine yourself in his shoes. Never
    say “you’re wrong.” In fact, try hard to look for areas of agreement and build on them.

    4. There’s power in the words “Yes, yes, I see exactly what you’re saying. You mean…….”
    This shows the other person you hear him/her. That’s all they usually want — to be validated. By
    agreeing with them, you gradually break down the other person’s anger.

    5. If the situation turns verbally abusive, put a stop to it. Firmly but calmly state: “You’re
    very angry right now and you’re saying things you don’t mean (give them the benefit of the
    doubt). I’m going to excuse myself. We can talk again after you calm down.” Then leave the
    room or ask them to leave.

    6. If you are wrong, quickly admit it and take responsibility. You could say, “You’re
    absolutely right, it is my fault and here is what I’ll do to fix it.” Even if you’re NOT wrong, at
    least give them the benefit of the doubt, “I may be wrong, let’s look at the facts together.” It’s
    hard to argue with that!

    These words have tremendous power. Not only does it validate the other person’s viewpoint but
    it also diffuses the tension. You might be surprised by what happens afterwards. The person
    could end up defending you. You’d be amazed how an attacker suddenly becomes an ally.

    7. Food for thought: Think about how you’ve dealt with difficult people in the past. Were you
    tempted to prove them wrong, trying to save face? Were you able to see through the facade and
    recognize that all they want is to be heard, loved and validated? Have you tried the power of
    visualization?

    You might also like