Making the connection

How the internet of things engages consumers and benefits business

Introduction:
this is just the beginning
Our industry faces a challenge; connecting with consumers is
becoming increasingly difficult. You have to do it where they
are spending more of their time: on social media, smartphones,
tablets, and apps. There, you have to hold their attention long
enough to engage them in the relevant conversations that translate
to ecommerce sales, or convince them to go to a store. We are
transforming marketing, sales, operations, and supply chains
as a result. It’s a challenge but it’s not the end goal. It’s just the
beginning.

Every product, every process, every person, and every place leaves a data trail, and that data trail
can be captured, tracked, shared, combined, mined, and analysed. The result is ways of better
understanding, not only your own operations, but also what consumers want, what they need,
how to offer it to them, and what they are willing to pay for this. Data aggregated from multiple
sources and devices can be turned into unique, actionable insights which can inspire new
products, and new services, which enhance consumers’ lives and the way they experience the
world, whether they are part of the West’s aging demographic, or the burgeoning middle class in
an emerging economy.
To turn this inspiration into reality, consumer focused industries can build value networks –
loosely-coupled collaborations within the supply chain, across industries and with consumers
themselves. These networks can wrap products and services around consumers and their
demands. Gradually, such networks will replace the value chains that have been the backbone
of consumer industries for years (for more information on value networks, please see “Rethinking
the Value Chain: New Realities in Collaborative Business” by The Consumer Goods Forum and
Capgemini1).
It’s a huge opportunity. Companies can either grasp it, or wait for other players to do so. Every
market is ripe for disruptions and the Uber effect knows few limits. Startups can spring from
anywhere in the world and quickly reach a global market. Competitors can migrate from other
industries too. Apple disrupted the music industry; Amazon, the market for hosted software.
There is a concept that can help. It can provide the foundation for the necessary transformation,
but it comes with previous baggage. The internet of things (IoT) arrived with a bundle of
technology buzzwords which gave it a bad name. But don’t shoot the messenger. Think instead
about the business benefits it can bring.
 Consumer Products and Retail the way we see it

What is this thing called the IoT?

The growth of the IoT The strength of the internet of things lies in its simplicity. It uses the founding
protocols of the internet to allow any electronic machine, device, object or sensor
will be staggering. to send data to anywhere else on the network. This could be to another machine,
database, application or device (e.g., smartphone). Really any connected, “smart”
According to Gartner, object. Although the idea of machines exchanging data is nothing new, the increasing
there will be nearly 26 bandwidth of wireless and mobile networks means they can be connected wherever
they are, making the IoT incredibly powerful at gathering, sharing, and enriching data.
billion devices on the It can also send data to devices – switching off lights or turning down thermostats.

internet of things by Meanwhile, data acquisition and analysis tools are now capable of collecting, and
drawing inferences from this vast array of sources at a volume and velocity never
20202. before possible. The combination of data from sources such as the IoT, social media,
and smartphone locations, can offer businesses insight into their operations, their
supply chains, consumer behaviour, and the life of products after they have left the
store – in real time. The insight can feed new product and service development.
The IoT gives consumer products companies and retailers an entirely new way of
collaborating with suppliers, other industries and consumers themselves.
The growth of the IoT will be staggering. According to Gartner, there will be nearly 26
billion devices on the internet of things by 20202. By which time, IDC says 10 percent
of all data in the world will come from machines talking to one another3. Network
technology firm Cisco and engineering giant GE estimate the IoT could add $10
trillion to $15 trillion to global GDP by 20344.

Other industries lead in IoT, for now…

The IoT is already here, but it is mainly being applied to specific, narrow problems
outside the consumer products and retail industries. Utilities companies, for example,
use sensors connected to their infrastructure to measure performance and send
data via the internet to pinpoint problems and to forecast outages. Buildings can
control lighting and temperature in real time for maximum comfort and efficiency,
using internet-connected sensors and control systems. In the automotive sector,
transmitting data from sensors inside vehicles can provide information to the driver
but also to the maintenance garages and car manufacturers. Research firm BI
Intelligence says revenue from connected services in the automotive industry could
reach $152 billion by 2020. There are many such examples in healthcare, logistics,
and other sectors, which can be studied and applied to create business and
consumer value.
Although it has many technical applications, it is a mistake to think of the IoT
as a technology, per se. The greatest benefits will not come from applying new
technologies to existing processes or structures because the IoT offers so many
new possibilities. It can connect companies directly with consumers; it can support
rapid and seamless collaboration across all parties in the supply chain; and it can
create collaborative partners out of all the industries that touch consumers, to make
their lives easier while building brand value. The IoT can underpin the transformation
necessary for our industry to prosper in the face of the radical changes in consumer
behaviour happening as a result of the digital revolution, globalisation and
demographic shifts. Here’s how.

3
Keeping step with consumers
First of all, the IoT can give retailers and consumer goods firms much richer insight
into shopper behaviour in stores. Video cameras and motion sensors in-store and
the resulting “unstructured” data provides intelligence about how consumers use
the store location, capturing information on traffic patterns, products of interest
and dwell times. Bluetooth and Wi-Fi beacons can track a shopper’s smartphone
through the building within a metre, and, with the right permissions, that data can be
integrated with the customer’s profile information and previous purchase history for
more personalised recommendations. Sensors inside and out can share information
about temperature, light and humidity, which can influence shopping behaviour, the
in-store experience and store operations.
Analysis of these multiple data feeds combined with input from social media and
external sources such as weather forecasts can, at the very least, act as a leading
indicator of future demand, offering the opportunity to optimise both supply chains
and pricing.
But there are further, deeper benefits. Monitoring movements and interactions within
stores enriches the retailer’s understanding of how consumers use the environment
and what they purchase. This can feed into customer intelligence systems, which
can tailor marketing messages, coupons, special offers, and useful content, targeted
at segmented groups of consumers or even individuals. Messaging can be designed
for wherever the consumer is most receptive to it: at home, at work or while browsing
a particular area of the store. Brands can create more top-of-mind awareness by
engaging with shoppers in this contextually relevant manner.
Of course, this needs to happen in a way that fully respects consumers’ privacy and
is relevant to each individual consumer’s interactions. The “Consumer Engagement
Principles”, developed by The Consumer Goods Forum together with Capgemini,
can help companies ensure a trusted engagement, with mutual benefits5.
Insights into how stores are used based on vast reserves of historical buying
behaviour can also help spot emerging trends, improving product positioning as
well as store assortments, layout, and design. The knowledge can also feed into
the development of media vehicles such as billboards and other forms of market
specific advertising.
Some simple examples are already with us.

How to Haircast wins consumers’ attention

In 2013, Pantene, a P&G haircare brand, launched a “Haircast” campaign teaming
up with Weather Channel6, one of the most well-used weather apps. Customers
checking weather updates in the app also received recommendations for Pantene
solutions suitable for the particular day’s forecast. The geo-targeted messages also
offered coupons redeemable at nearby Walgreen stores.
Other retailers are trying out the IoT for consumer engagement. US retailer Kroger
has been testing smart shelves to display outsized price images and nutritional
information7. It is planning to add further capabilities to smart shelves to allow them
to interact with consumers’ phones, synchronising with their digital shopping lists,
and highlighting the shelf location where consumers can find the products they are
looking for.
The IoT can help engage consumers, but it can also address another challenge
facing the industry, that of trust.

4 Making the connection

 Consumer Products and Retail the way we see it

IoT helps nurture trust

Consumer products and retail companies need not look far to find data
demonstrating the decline in consumers’ trust in their industries. Concerns
range from the provenance of food, to working practices in the supply chain, to
environmental impacts of manufacturing and distribution.
The internet of things is among the group of technologies which can help with the
governance of supply chains and provide consumers with the timely information they
need to put more trust in consumer industries.
For example, Italian food firm Barilla is working in partnership with network company
Cisco8 to create greater traceability in its supply chain. By scanning a digital QR
code, consumers can view all the stages of the production process, from farm to
fork via a linked website. Details are provided about the origin of the durum wheat
varieties together with background on the harvest, milling, and movement through
the supply chain to Barilla’s plant in Parma, Italy, through to the point of sale.

ThinFilm packaging combats fraud

Technology firm ThinFilm can print electronic circuits onto a thin plastic material
which manufacturers can stick to packaging9. The circuits can communicate over a
short distance with other electronic devices and can combat counterfeiting, ensure
unique factory-encoded identification, and cannot be cloned, the makers say. Drinks
giant Diageo is already deploying the technology.
Consumer companies will need to work with technology providers to mitigate
security threats. Anything that can be connected to the internet can potentially
be compromised by hackers. However, security concerns should not become a
deterrent. They were initially raised over ecommerce too, but have not held back
companies such as Amazon.
By tagging components, constituents or ingredients of products as they pass
through the supply chain, companies can aggregate the data needed to reassure
and inform consumers. Employing the IoT in this way can reduce the need for
expensive surveys or research on a case-by-case basis. Data can be uploaded and
migrated to central tracking systems automatically. Offering consumers the resulting
rich and relevant information at the right time can help keep their trust and build
competitive advantage.

5
Agile supply chains, better delivery
While the IoT will help build bridges with consumers, the behind-the-scenes
transformation of supply chains will be where consumer products and retail
industries can see the most immediate benefit. For a start, IoT technologies offer a
great opportunity; they improve the efficiency and productivity of many processes
in logistics, replenishment, supply chain, merchandising, store operations and
manufacturing.
Having products, components, vehicles, distribution centres, and manufacturing
plants linked to the internet offers oversight of an end-to-end process. Operations
can be mapped and modelled. Analytics tools can seek out inefficiencies and predict
bottlenecks in the system. Suppliers, manufacturers, and retailers can synchronise
inventory to much greater accuracy, helping all players reduce costs.
When analysis of shopper behaviour, social media, marketplace trends or the
weather predicts a sudden surge or collapse in sales, supply chains can become
more responsive and less likely to fail to meet demand, or overshoot it. This helps
avoid the bullwhip effect, which can cause massive stock write-offs.
Clothing firm Levi Strauss & Co has been working with technology firm Intel to offer
near real-time inventory visibility10 of every item in its flagship store in San Francisco.
The project identifies all items in the store with an RFID tag and uses readers to
disseminate item-level data to its analytics systems. The store team gets visibility
about on-shelf availability and what is running low, making inventory replenishment
more accurate.
Combining smarter supply chain and logistics operations with mountains of data
available to the industry means organisations can be more flexible in responding
to demand, without losing margins. If analysis of social media conversations and
Google searches forecasts a flu outbreak, products and promotions can be directed
to the right stores at the right time.
Better supply chain management can also change what companies offer
consumers. The efficiencies gained make it economical to manufacture products
in smaller quantities to meet the needs of niche markets. The IoT can help change
mass customisation from a promising idea into a viable reality.

Improving the omni-channel promise and performance

Besides improving supply chain and store performance, the IoT promises a leap
forward in omni-channel retail. Upstream supply chains and downstream logistics
can be synchronised using live data from IoT devices embedded in products,
factories, stores, warehouses and vehicles to help companies make and keep
in-demand products stocked when consumer interest is high. Retailers can offer
consumers shorter delivery times, narrower delivery windows, and multiple choices
for delivery options such as click-and-collect and delivery to home, office or other
convenient location. And they can let them know if anything is going to be late or
when it is due to arrive.
But IoT can go further. Products themselves can become smart, internet-connected
things, changing the foundation of the relationship between the industry and
consumers.

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 Consumer Products and Retail the way we see it

Products talk back after purchase

The IoT can connect products so they supply data on their usage and conditions
to back-end systems long after they have left the retailer. As already mentioned,
ThinFilm can print electronic circuits on packaging. Using a smartphone or other
device, owners can directly receive information about how to use or maintain a
product without going online to search for this.
More complex products, from vacuum cleaners to hair dryers, can host sensors
which send data about usage and wear and tear back to the manufacturer. The
resulting information can predict when replacements might be needed and help
design product improvements and enhancements, better suited to evolving
consumer needs. Smart, connected products can also receive information, such as
new setting updates or instructions tailored to their usage.

Pushing consumers’ buttons

Some examples of IoT in the home are already in play. For regularly used household
products, Amazon has created Dash buttons, small devices which link to household
Wi-Fi and place orders to replenish common items when they run out. For example,
a Dash button stuck by the washing machine can reorder detergent via an Amazon
account11. More than 60 versions are available, each specific to a particular product.
As part of this launch, Amazon partnered with a range of brands including razor firm
Gillette, beauty products company Olay, and coffee system Tassimo to brand the
buttons.
In a similar move, the French electronics retailer Darty is offering consumers a button
in their home that promises to connect a helpdesk call within 60 seconds using a
smartphone app. “Le Bouton Darty”12 provides a 24/7 service to help consumers
tackle issues such as operating microwave ovens, fixing an internet connection, or
checking the status of an online order.
FMCG companies are also investing in IoT embedded in products. P&G has
created a Connected Oral B toothbrush13 that comes with a Bluetooth radio and
programming to send and receive information. The toothbrush can be connected to
a smartphone app to improve brushing and oral hygiene.

Inspiring innovation
While some of these proposals seem far-fetched, the benefits to consumer
convenience and product innovation are clear. The IoT gives businesses the
opportunity to understand how products are being used, which combined with
social, ecommerce, and in-store information, can help build better products, and
even new classes of product. Consumer companies, their suppliers, and retailers
can work with firms from other sectors in the spirit of open innovation in product
development, much as the software platform firms work with application developers.
This will not only create better products, but also an ecosystem of services that wrap
around them, generating additional revenue streams as well as long-term brand
loyalty.

7
Consumer goods…as a service
Consumers are A consumer buys washing powder because he needs washing powder. That’s the
assumption the industry is built on. The challenge is persuading him to buy the right
looking for solutions brand. But maybe the assumption is wrong. Maybe he needs a crisp, ironed white
shirt for tomorrow’s important job interview and would rather not be spending time
to the challenges they shopping for washing powder when he could be preparing for the big day.
face in increasingly Consumers are looking for solutions to the challenges they face in increasingly busy
busy lives. lives. In just a few years, we will see massive adoption of new consumer technologies
embedded in new business models, built in co-operation with other sectors, all
aimed at improving the way people live their lives. A trip to the doctor might result
in a prescription, dietary advice, a complementary heath product, an app, an online
service, and a digital shopping assistant. Consumer goods, healthcare, financial
services and social care providers will hope to align paths to purchase and after-
purchase care, blurring the line between goods and services and placing a premium
on information, quality, connectivity, and convenience.
Services built around products have already been introduced in the automotive
and industrial sectors. General Motors pioneered the use of telematics to create
new revenue streams. With its OnStar telematics system, the company generates
nearly $1.5 billion in revenues annually14, through several paid safety, security, and
navigation services. Similarly, industrial giant GE launched its “Predictivity” line
of IoT services in 201215, to help industrial customers manage the data from their
connected equipment. Within a year of launch, Predictivity generated $290 million in
revenues for the company.
In consumer industries, the services firms build around products will almost certainly
require more than one organisation to support them. Companies and industries can
work together to build collaborative networks that not only support consumers, but
continually engage them.

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 Consumer Products and Retail the way we see it

Where to start
Adoption of the IoT is far from mature. Research from Capgemini shows solutions
vary significantly in their levels of sophistication16. The basic starting point is
connected products that generate alerts and notifications based on sensor readings.
More advanced solutions allow remote operation using sensors. The most mature
solutions allow organisations to use sensor data to provide customers with high-
value performance improvement based on actionable insights. The research, which
drew on responses from more than 100 leading organisations in North America and
Europe, shows less than 30 percent support remote operability and fewer than 40
percent use sensor data to offer insights that can be used to improve performance.

Delving into the data offers the biggest benefits

We advise companies to begin IoT discussions with the business strategy front
and centre – the value the organisation needs to create, and the innovative
business capabilities that will deliver that value. The value of IoT is created not
through the “things” themselves, but from the use of data which includes data
businesses already have and data that can be newly acquired or newly mined. How
organisations process, analyse, and act on the increasing amounts of data will set
the winners apart from the rest of the field.
Consumer industries now have five sources of data around which they can design
their processes, supply chains, store activities and marketing:
1. Traditional, store-based structured data on transactions, customers, store
operations, and products (pricing, attributes, inventories)
2. E-commerce structured data on traffic (path to conversion, dwell time,
abandons), transactions, customers, and products
3. Contextual, unstructured data, primarily derived from weather, location data, and
social media
4. New, product-based, thing-based data – which is primarily about product, place,
use, and condition
5. New store-based unstructured behavioural data from video, motion capture and
beacons which identifies traffic patterns (path to purchase, dwell time, abandons)
and product location and condition
Leveraging these multiple data sources will offer new business insights, which can
be used to accelerate, automate, or slim down a business process or identify new
ways of delivering value to the consumer through product or service innovation.
Businesses can start by defining a strategy to win the new digital shopper. It might
mean offering personalised recommendations, reminders, and services that ease
the process of making a decision and create loyalty to the retailer or consumer
goods brand. Equally, it could mean tightening supply chains using IoT intelligence to
create faster ecommerce deliveries to get products to consumers wherever they are,
whenever they need them.
Ultimately, leading organisations are developing products uniquely engineered
and designed for the needs of specific consumer groups, using feedback from
embedded IoT devices. These companies can also figure out how to help consumers
solve problems, have fun, or achieve their goals by connecting innovative products
with a broader network of services, which together enhance the brands involved.

9
Cheat sheet on IoT for consumer
industries
Technology experts are buzzing about the potential of the IoT, but where should leaders in consumer industries start to look for
business benefits?

1. Start with data 4. Simplicity in the home

The value of IoT will be in the data. Darty and Amazon Dash buttons are the
Businesses will be able to build new poster boys for the IoT in the home. But it
systems to store and analyse the data will probably be other applications that will
arriving from smart objects, be that in the become popular. Mid-value items, such
supply chain, in the store or in consumers’ as propane gas canisters, which power
homes. But companies are already surrounded by data barbeques can benefit from sensors that
whether in internal ERP, sales or finance systems, or external detect how much gas remains. Using an
sources such as weather data, social media and web online service to remind consumers to order
searches. Businesses benefiting from the IoT will see it as a replenishments can help them avoid running out of gas as
continuation of the data-driven decision making they have party guests arrive. Simple and automated replenishment
already embraced. applications can be extended to a wide range of domestic
products.
2. Start dumb
The technology industry may sometimes 5. Smart containers move data up
give the impression that IoT will involve the supply chain
smart technologies embedded in As containers in homes and stores
everything. In fact, the most immediate gradually become hosts of connected
value, at the lowest expense, will be sensors, detecting volume and
from relatively dumb things which simply temperature changes, for example,
transmit data about the quality of the consumer goods firms and retailers
physical environment, such as light, can start to build the information into their supply chain
humidity, temperature and movement. In the supply chain and calculations. It will help supply chains become more flexible
in-store, these can provide valuable data which, if analysed and responsive, allowing shorter runs of products at
and acted on, can reduce energy costs and improve the lower costs.
management of supply chains and stores, particularly when
dealing with fresh, perishable products. 6. Building broader data models
The value in the IoT will come in connecting
3. Flexing the supply chain and understanding broad classes of data.
With dumb sensors connected to data By analysing data from sources such as
capture throughout the supply chain, social media, weather information, traffic
consumer businesses can pinpoint and feeds, smartphone locations, sales, and
predict the location and condition of supply chains, businesses can start to see
perishable products from farm to fork. patterns and predict sales opportunities. By feeding forecasts
Spoilage of items such as bananas can back through the supply chain, companies can dramatically
be slashed by knowing the conditions they are grown in, how improve efficiency and boost opportunity. Organisations can
they are stored and when they will be at their best. divert products to where they will be most needed. Stores
and websites can promote the right products at the right time,
in the right location. But identifying the right patterns that
forecast behaviour will require continual testing of models and
validation of the data.

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 Consumer Products and Retail the way we see it

7. Wearables for health, not just fitness 9. Marketing and messaging in

Wearable technologies have hit the context
headlines as fitness enthusiasts adopt Bluetooth and Wi-Fi beacons will
wristbands which can monitor heart rate, give retailers and consumer goods
speed and performance. But the real firms the chance to make offers to
benefit of wearables will be in offering long- consumers via their smartphones,
term healthcare services to a much depending on their location in
bigger market. the store. Though this scenario
is possible, it could be intrusive if introduced in the wrong
Around 380 million people globally suffer from Type 2 way. It is just as likely that data gathered from beacons and
diabetes17. Wearable technologies that can monitor blood other location-aware sensors will be used to connect with
sugar are not far off18. They could send early warnings to the consumers after they have left the store. By understanding
patient, allowing them to better manage their condition, and what consumers have browsed in-store and what they are
share long term data to help physicians provide better care. looking at online, together with the broader social and physical
Companies can wrap additional services and products around context, businesses can tailor marketing, offers, useful content
these conditions to guide consumers with tailored recipes and and services to specific needs and lifestyles. The Consumer
menus. Engagement Principles, as developed by The Consumer
Goods Forum working with Capgemini, can help companies
8. Security is paramount
maintain a relationship built on trust with their consumers
A survey of more than 1,000 enterprise leaders
while driving deeper engagement20.
conducted by 451 Research shows a third have
plans to gather sensitive information with IoT
technologies, but they say the rush to deploy
new types of architectures makes security a
concern19.

Successful businesses are looking at a layered approach,

which not only keeps hackers out, but detects those who try
to break in, and isolates the potential damage. The IoT can
be secured in a way which is proportional to the risk, but it
will take a concerted effort in the face of threats which have
become better organised and more pervasive.

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12 Making the connection
 Consumer Products and Retail the way we see it

Conclusion
The IoT is easily misunderstood. Business leaders turn off when the technology
industry begins to spout technical jargon. But the IoT is not about technology.
At its core, the IoT is about data and insight. It gives consumer companies the power
to understand their supply chains in detail and to work with partners to innovate
and respond rapidly to unexpected events or emerging trends. It offers companies
the ability to see how people are using their stores, online services, and even their
products, in the context of their daily lives.
By combining these insights, companies can win consumers’ attention and continual
engagement. They can build services and products which synchronise with
consumers’ lives making their presence vital and their brand valuable. That is the
opportunity being offered– for those willing to take it.
This paper has been developed as part of The Consumer Goods Forum’s
Educational Series.

13
References
1. Rethinking the Value Chain: New Realities in Collaborative Business, The
Consumer Goods Forum in collaboration with Capgemini, December 2015:
http://www.futurevaluenetwork.com
2. Gartner Says the Internet of Things Installed Base Will Grow to 26 Billion Units By
2020: http://www.gartner.com/newsroom/id/2636073
3. EMC Digital Universe with Research & Analysis by IDC: http://www.emc.com/
leadership/digital-universe/2014iview/executive-summary.htm
4. The Internet of Everything is the New Economy: http://www.cisco.com/c/en/
us/solutions/collateral/enterprise/cisco-on-cisco/Cisco_IT_Trends_IoE_Is_the_
New_Economy.html Industrial Internet: Pushing the Boundaries of Minds and
Machines: http://www.ge.com/docs/chapters/Industrial_Internet.pdf
5. The Consumer Engagement Principles, The Consumer Goods Forum in
conjunction with Capgemini: http://consumerengagementprinciples.com
6. Beautiful Hair Whatever the Weather: https://vimeo.com/107267546
7. Kroger tests ‘smart shelf’ technology: http://www.usatoday.com/videos/money/
nation-now/2015/10/03/73319544/
8. IoT for Food Manufacturing: Beyond Food Safety to Savvy Marketing:
http://blogs.cisco.com/manufacturing/
iot-for-food-manufacturing-beyond-food-safety-to-savvy-marketing
9. Diageo and Thinfilm Unveil the Connected ‘Smart Bottle’: http://www.diageo.
com/en-row/ourbrands/infocus/Pages/diageo-and-thinfilm-unveil-the-
connected-smart-bottle.aspx
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unzipped-blog/2015/09/lsco-intel-rfid-pilot-at-levis-plaza/
11. AMAZON DASH REPLENISHMENT: https://www.amazon.com/oc/
dash-replenishment-service
12. Le Bouton Darty: http://www.darty.com/achat/le-bouton/index.html
13. So Smart, It’s GENIUS – Oral-B Unveils the World’s First Electric Toothbrush that Sees
What You Don’t: http://news.pg.com/press-release/pg-corporate-announcements/
so-smart-its-genius-%E2%80%93-oral-b-unveils-worlds-first-electric-
14. Not satisfied with OnStar’s steady profits, GM wants to create a global 4G
powerhouse: http://www.autonews.com/article/20130527/OEM/305279958/
not-satisfied-with-onstars-steady-profits-gm-wants-to-create-a-global-
15. GE Launches 14 New Industrial Internet Predictivity Technologies to
Improve Outcomes For Aviation, Oil & Gas, Transportation, Healthcare and
Energy: http://www.businesswire.com/news/home/20131009005749/en/
GE-Launches-14-Industrial-Internet-Predictivity-Technologies
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https://www.capgemini-consulting.com/resource-file-access/resource/pdf/the-
internet-of-things.pdf
17. Type 2 Diabetes Statistics and Facts: http://www.healthline.com/health/type-
2-diabetes/statistics#2; Diabetes Fact sheet: http://www.who.int/mediacentre/
factsheets/fs312/en/
18. Google is working on a wearable that could test diabetics’ blood sugar levels:
http://www.computerworld.com/article/3012269/wearables/google-is-working-
on-a-wearable-that-could-test-diabetics-blood-sugar-levels.html
19. Business leaders struggle with cloud, big data and IoT security: http://www.cio.
com/article/3038418/security/business-leaders-struggle-with-cloud-big-data-
and-iot-security.html
20. The Consumer Engagement Principles, The Consumer Goods Forum in
conjunction with Capgemini: http://consumerengagementprinciples.com

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About The Consumer About Capgemini About Intel

Goods Forum With more than 180,000 people in
over 40 countries, Capgemini is one
Through computing innovation, Intel
pushes the boundaries of smart
The Consumer Goods Forum (the of the world’s foremost providers of and connected technology to make
CGF) is a global, parity-based industry consulting, technology and outsourcing amazing experiences possible for
network that is driven by its members services. The Group reported 2015 every person on Earth. From powering
to encourage the global adoption of global revenues of EUR 11.9 billion. the latest devices and the cloud you
practices and standards that serves the depend on, to driving policy, diversity,
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It brings together the CEOs and senior creates value for our stockholders,
management of some 400 retailers, technology and digital solutions that fit
their needs, enabling them to achieve customers, and society.
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other stakeholders across 70 countries, innovation and competitiveness. Learn more about Intel at:
and it reflects the diversity of the A deeply multicultural organization, www.intel.com
industry in geography, size, product Capgemini has developed its own Intel Inside®. A Better Way
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EUR 2.5 trillion and directly employ on Rightshore®, its worldwide Intel is re-architecting the retail
nearly 10 million people, with a further delivery model. enterprise, driving amazing experiences
90 million related jobs estimated along that turn customers into brand
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the value chain. It is governed by its ambassadors and fueling ecosystem
www.capgemini.com
Board of Directors, which comprises 50 innovation. With a smart and connected
manufacturer and retailer CEOs. foundation based on Intel® technology,
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About Capgemini’s retailers will prevail in this incredible
www.theconsumergoodsforum.com Consumer Products time of disruption with a seamless
blending of the physical and digital
Contact & Retail Practice stores, more intelligent operations, and
Ruediger Hagedorn Capgemini’s global Consumer Products agile innovation.
+49 171 693 5583 and Retail practice works with a
r.hagedorn@theconsumergoodsforum.com Find out more at: www.intel.com/retail
majority of the world’s largest retail and
consumer products companies plus Contact
hundreds more. A team of more than Jon Stine
12,500 consultants and technologists +1 503 701 0506
throughout the world helps these clients jon.c.stine@intel.com
reap the benefits of industry- specific
solutions such as Consumer-Driven
Supply Chain, Digital Transformation,
Insights and Data, and Global
ERP Integration.
For more information:
www.capgemini.com/consumer-products-retail
Contact
Kees Jacobs
+31 653 292 832
kees.jacobs@capgemini.com
Marc Rietra
+49 211 56623 107
marc.rietra@capgemini.com
Debbie Krupitzer
+1 312 952 2820
debbie.krupitzer@capgemini.com

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