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    CHAPTER THREE - Operations Management

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    Pattranite
    This document provides an overview of operations management and strategy planning. It discusses the different levels of strategy from corporate to functional to operations. Operations strategy involves designing processes and organizing them to produce goods and services that support higher-level business strategies. It also introduces Hill's Strategy Development Framework, which defines the essential elements of an effective operations strategy as operations design choices regarding process structure and infrastructure focusing on workforce capabilities.

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    CHAPTER THREE - Operations Management

    Uploaded by

    Pattranite
    35 views1 page
    This document provides an overview of operations management and strategy planning. It discusses the different levels of strategy from corporate to functional to operations. Operations strategy involves designing processes and organizing them to produce goods and services that support higher-level business strategies. It also introduces Hill's Strategy Development Framework, which defines the essential elements of an effective operations strategy as operations design choices regarding process structure and infrastructure focusing on workforce capabilities.

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    Operations Management

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    CHAPTER THREE- Operations Management

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    This document provides an overview of operations management and strategy planning. It discusses the different levels of strategy from corporate to functional to operations. Operations strategy involves designing processes and organizing them to produce goods and services that support higher-level business strategies. It also introduces Hill's Strategy Development Framework, which defines the essential elements of an effective operations strategy as operations design choices regarding process structure and infrastructure focusing on workforce capabilities.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    35 views1 page

    CHAPTER THREE - Operations Management

    Uploaded by

    Pattranite
    This document provides an overview of operations management and strategy planning. It discusses the different levels of strategy from corporate to functional to operations. Operations strategy involves designing processes and organizing them to produce goods and services that support higher-level business strategies. It also introduces Hill's Strategy Development Framework, which defines the essential elements of an effective operations strategy as operations design choices regarding process structure and infrastructure focusing on workforce capabilities.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
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    CHAPTER THREE: OPERATIONS MANAGEMENT

    Operations Management and Strategy Planning


     Strategy- the result of hierarchical decisions about goals, directions, and resources
    o Corporate strategy- necessary to define the businesses in which the corporation will participate and develop plans for the
    acquisition and allocation of resources among
     Strategic business units- families of goods or services having similar characteristics or methods of creation
    o Business strategy- defines the focus for SBUs; involves major decisions like which markets to pursue and how best to
    compete in those markets
    o Functional strategy- set of decisions that each functional area develops to support its particular business strategy
    o Operations strategy- how an organization’s processes are designed and organized to produce the type of goods and
    services to support the corporate and business strategies

     Operations strategy- set of decisions across the value chain that supports the implementation of higher-level business strategies

     Sustainability-

     Multinational enterprise- an organization that sources, markets, and produces it and services in several countries to minimize
    costs, and to maximize profit, customer satisfaction, and social welfare
    o Multinational firms must answer “What is our supply chain strategy to meet slower growth in industrialized countries
    and more rapid growth in emerging economies?”

    Framework for Operations Strategy


     Hill’s Strategy Development Framework was developed by Professor Terry Hill at Templeton College, Oxford University. It was
    originally designed for goods-producing organizations but is now applicable for service-providing organizations. This framework
    defines the essential elements of an effective operations strategy:
    o Operations design choices- decisions as to what type of process structure is best suited to produce goods or create
    services; typically addresses the type of processes, value chain integration, and outsourcing, technology, capacity and
    facilities, inventory and service capacity, and trade-offs
    o Infrastructure- focuses on non-process features and capabilities of the organization and includes the workforce,
    operating plans, and control systems, quality control, organizational structure, compensation systems, learning and
    innovation systems, and support services

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