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    Customer Perception Towards E-Banking Services Provided by Commercial Banks of Kathmandu Valley Questionnaire

    Uploaded by

    shreya chapagain
    The document is a questionnaire for a survey being conducted by Prajwal Karki, a student at Ace Institute of Management, about customer perceptions of e-banking services provided by commercial banks in Kathmandu Valley. It contains questions about the respondent's personal information, banking habits, usage and satisfaction with e-banking services, and perceptions of factors related to e-banking. The respondent is assured confidentiality and that the information will only be used for academic purposes.

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    Customer Perception Towards E-Banking Services Provided by Commercial Banks of Kathmandu Valley Questionnaire

    Uploaded by

    shreya chapagain
    51 views5 pages
    The document is a questionnaire for a survey being conducted by Prajwal Karki, a student at Ace Institute of Management, about customer perceptions of e-banking services provided by commercial banks in Kathmandu Valley. It contains questions about the respondent's personal information, banking habits, usage and satisfaction with e-banking services, and perceptions of factors related to e-banking. The respondent is assured confidentiality and that the information will only be used for academic purposes.

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    The document is a questionnaire for a survey being conducted by Prajwal Karki, a student at Ace Institute of Management, about customer perceptions of e-banking services provided by commercial banks in Kathmandu Valley. It contains questions about the respondent's personal information, banking habits, usage and satisfaction with e-banking services, and perceptions of factors related to e-banking. The respondent is assured confidentiality and that the information will only be used for academic purposes.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    51 views5 pages

    Customer Perception Towards E-Banking Services Provided by Commercial Banks of Kathmandu Valley Questionnaire

    Uploaded by

    shreya chapagain
    The document is a questionnaire for a survey being conducted by Prajwal Karki, a student at Ace Institute of Management, about customer perceptions of e-banking services provided by commercial banks in Kathmandu Valley. It contains questions about the respondent's personal information, banking habits, usage and satisfaction with e-banking services, and perceptions of factors related to e-banking. The respondent is assured confidentiality and that the information will only be used for academic purposes.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 5

    Customer Perception Towards E-Banking Services Provided by Commercial

    Banks of Kathmandu Valley


    Questionnaire
    Dear Respondent,
    Namaste! I am Prajwal Karki, a student of Ace Institute of Management (MBA-Trim III),
    conducting a survey to access the information on “Customer Perception Towards E-Banking
    Services Provided by Commercial Banks of Kathmandu Valley.”
    I would like to express my gratitude towards you as one of my respondents for this research.
    I want to assure that every information’s provided by you will be treated highly confidential and
    used for academic purpose only.
    Sincerely,
    ----------------------

    Mr. Prajwalkarki
    Ace Institute of Management
    Cell no: +9779843702207
    E-mail: prajwalkaarki.2053@gmail.com
    Section A: Personal Information
    Please select among the best alternative and write the number down in the box aside.
    Q1. Your gender:
    Male ………………………………………………...1
    Female ………………………………………………2

    Q2. Your age in years–


    Below 20 …………………………………………. 1
    20-30 ……………………………..………………..2
    30-40……………………………………………… 3
    40 and above ..........……………………………..…4

    Q3. Your marital status


    Single………………………………………………………1
    Married……………………………………………………..2

    Q4. Your educational level of attainment


    +2 or below……………………………..……. ……..1
    Bachelor degree ………………………………………2
    Master degree ..........…………………………………..3

    Q5. Your employment status (please check out the most engaged one)
    Employee ………………………………………. 1
    Businessman …………. ……………..………….2
    Retired ……………………………………… …..3
    Student ………………………………………. ….4
    Section B: Customer Perception
    Q6: Number of banks in which you have your account
    One ………………………………..1
    Two ………………………………..2
    Three ………………………………3
    Four or more……………………..4

    Q7: Which E-Banking services do you use the most? ( you can choose more than one)
    1. Internet Banking………………………………..
    2. ATM…………………………………………
    3. Mobile banking………………………………
    4. Smart cards…………………………………….
    5. E-cheque……………………………………….
    6. Demat facility……………………………………

    Q8: For what purpose do you use E-Banking?


    Personal…………………………………1
    Business/profession…………………….. 2
    Both……………………………………….3

    Q9: How often do you use E-Banking services?


    Daily……………………………………1
    Weekly…………………………………2
    Often…………………………………….3
    When required………………………4
    Q10: Are you satisfied with the E-banking services provided by commercial banks?
    Yes…………………………………….1
    No……………………………………….2

    Q11: How do you perceive following factors after using the services of E-banking. Please tick
    the following factors according to your perception towards the factors.
    SN Factors Strongl Agre Neutral Disagre Strongly
    y agree e e disagree
    1 E-banking helps to save your time
    2 E-banking is less costly than other
    banking services
    3 I get information about E-banking
    transaction in my account details
    4 E-banking is trust worthy
    5 E-banking eliminates risk of carrying
    cash
    6 E-banking helps to transfer money
    easily
    7 E-banking helps to do banking
    transaction from anywhere at anytime
    8 The personal data that are entered in
    E-banking is secured
    Q.12 Please rank the E-banking services provided by the commercial bank, with 1 being your
    most preferred service and 6 being your least.
    1. Internet Banking………………………………..
    2. ATM…………………………………………
    3. Mobile banking………………………………
    4. Smart cards…………………………………….
    5. E-cheque……………………………………….
    6. Demat facility……………………………………

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