Barrier-free.

Information for travelers

with limited mobility.
 Travel preparations.
If you have limited mobility or a disability, it is important that
you inform your airline or travel agent about your mobility
impairment and the kind of assistance you need. This will help
ensure that you receive the right support. Please do this either
when you book your flight or at least 48 hours before you begin
your journey.
This prior notification, required under EU Regulation 1107/2006,
will enable them to pass on the information to Munich Airport
in good time, where staff will arrange to provide the assistance
you need.

Special service request codes.

The following standard international codes help you indicate
your disability or mobility impairment:
WCHC (Wheelchair Cabin Seat):
The passenger requires a wheelchair at all times and needs
assistance inside the aircraft. The passenger has his or her own
wheelchair.
WCHS (Wheelchair Steps):
The passenger can walk short distances but is unable to negotiate
stairs.
WCHR (Wheelchair Ramp):
The passenger can walk but requires a wheelchair for longer
distances. The passenger is able to negotiate stairs.
BLND (Blind):
The passenger is blind or visually impaired.
DEAF (Deaf):
The passenger is deaf or hearing impaired.
BLND-DEAF (Blind-Deaf):
The passenger is blind and deaf.
DPNA (Disabled Passenger with intellectual
or developmental disability needing assistance):
The passenger has an intellectual or developmental disability
needing assistance.

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Traveling to the airport.

Arriving by rail. Arriving by bus.

The train station for rapid transit (S-Bahn) rail lines S1 and S8 is lo- All bus services stop directly in front of the MAC (level 03), at
cated underground on level 02, below the München Airport Center Terminal 1 areas A and D (street level), and at Terminal 2’s north
(MAC). Escalators and wheelchair-friendly elevators take you up to curbside (level 04). At Terminal 2’s north bus and taxi curbside,
the ground floor (level 03). From here, you can access Terminal 1 you can find the tactile guidance system at the middle of the
directly; access to Terminal 2 is through the MAC Forum. three entrances on level 04. The guidance system leads you to
Tactile guidance system to the main information desk a desk for passengers with special needs, located in the central
A tactile guidance system consisting of floor markings leads from check-in hall. The entryway at level 04 also has an information
the rail platform on level 02 to an elevator, which takes you up board in Braille describing the way to the desk.
to level 03. The markings then continue to the main information
desk in the MAC. The floor markings also show the way to Arriving by car
disabled washrooms, which are located next to the Airbräu res- If you arrive at the airport by car or taxi, you can disembark at the
taurant. At the information desk there is an information board in curbside right in front of Terminal 1’s arrival and departure areas
Braille with an overview of the airport. (street level). At Terminal 2, the south curbside is for pri­vate cars;
Tactile guidance system in Terminal 2 the north curbside is for taxis only.
If you proceed from the rail platform to Terminal 2 via the MAC
Forum, tactile floor markings lead from one of the four entran-
ces at Terminal 2 (on level 03) to an elevator, which takes you
up to level 04. The markings then continue to a special needs
desk in the central check-in hall. A raised relief board with informa-
tion in Braille at the entryway also describes the way to the desk.

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Parking and check-in. Services.
Parking close to the terminals. General information.
Underground and multistory parking garages are located im­ Pharmacies.
mediately across from Terminal 1. These garages have specially ¢¢in the MAC (level 03)
designated disabled parking spaces on level 03, next to the ¢¢in Terminal 2 (levels 04 and 05, passenger area)
elevators.
Dogs.
If you are flying from Terminal 2, you may park in the garage Guide dogs and assistance dogs are permitted at Munich
P20 on the south access road. Reserved parking for people with Airport. If you need to take your dog onboard with you, please
disabilities is available in the north wing, on levels 03 and 05. contact your airline.

Reduced parking fees. Cardiac pacemakers.

On request, security screening for passengers with pacemakers
If you have a disabled ID card (in Germany, a group „aG”, „H” can be conducted without metal-detector wands. Please notify
or „BI” card), you can claim a 50 percent discount on airport staff on site.
parking fees at the car park control center (on level 03 in the
MAC). Alternatively, you can call an airport service employee on InfoGates.
the intercom at any of the parking pay stations who will collect InfoGates are touchscreen terminals that help you find your way
your parking fee. at the airport. They also provide information on current events
and special offers.
Departure area access.
Overnight accommodation.
Easy access routes and elevators take you to the departure areas
in Terminals 1 and 2 and enable you to move between floors Kempinski Hotel Airport München.
independently. Located between the two terminals, this five-star hotel is
disabled access-certified and has four barrier-free rooms.
Check-in services. Tel.: (089) 978-2 25 30, fax: (089) 978-2 25 13.
www.kempinski-airport.de
Once you arrive at the airport, please go to your airline’s check-
in desk in Terminal 1 or the special needs desk in Terminal 2’s Novotel München Airport.
central check-in hall. Staff there will arrange your care through This hotel is located on campus and is five minutes away by
until departure. public bus from the terminals. It has two barrier-free rooms.
Tel.: (089) 970-51 30, fax: (089) 970-51 31 00.
Our staff at the airport information desks would also be happy www.novotel.com/6711.
to help with any questions you might have.

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Service facilities.
Terminal 1 and the MAC (map on pages 8 and 9). Tactile guidance system.
Tactile floor markings are in place to help blind and visually
Elevators impaired passengers find their way at the airport. The markings
Terminal 1, the MAC, and adjacent multistory and underground lead from the rail platform on level 02 to an elevator up to level 03,
parking garages are all equipped with wheelchair-friendly eleva- and then to the main information desk in the MAC.
tors for easy access between floors.
Information in Braille. Terminal 2 (map on pages 10 and 11).
The main information desk in the MAC (level 03) has an infor-
Elevators.
mation board in Braille with an overview of the airport layout to
All elevators in Terminal 2 have barrier-free controls and informa-
help blind and visually impaired passengers find their way.
tion in Braille. Elevators in parking garage P20 audibly announce
Check-in desks. floors.
Airlines’ check-in desks in Terminal 1 are located in departure
Information in Braille.
areas A through D, in Hall F, and in the MAC. Check-in staff will
Entryways at levels 03 and 04 have raised relief panels with infor-
arrange assistance for travelers through until departure.
mation in Braille describing the way to the special needs desk.
Medical center.
Air bridges.
The center is located in Terminal 1, arrival area E (level 03). Doc-
All air bridges have escalators and elevators to enable easy access
tors and nursing staff are on duty at the center 24 hours a day.
between levels.
Tel.: (089) 975-6 33 44.
Lufthansa special needs desk.
Wheelchairs.
At the wheelchair-friendly special needs desk in the central
Wheelchairs can be loaned at information desks in the departure
check-in hall (level 04), staff are on hand to attend to your needs
areas and at the main information desk in the MAC.
and to organize any assistance you may require until departure.
Wheelchair-friendly washrooms.
¢¢in the MAC (levels 03 and 04) Wheelchairs.
¢¢in Terminal 1’s public area (level 03 only) Wheelchairs are available at the information desk and near the
¢¢in Terminal 1’s arrival and departure areas (levels 04 and 05) special needs desk on level 04.
Wheelchair-friendly washrooms.
¢¢in the public area
¢¢in the departure and arrival areas at levels 03, 04 and 05.

Tactile guidance system.

A tactile guidance system with floor markings is in place to help
blind and visually impaired passengers find their way. The mar-
kings lead from one of the four München Airport Center entry­
ways on the side facing the MAC on level 03 to an elevator that
accesses level 04. The markings continue to Lufthansa’s special
needs desk in the central check-in hall.
A second tactile guidance system leads from one of the entran-
ces near the taxi rank and bus stop area (level 04) to the special
needs desk.

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Terminal 1 and München Airport Center (MAC).
Level
04

Level
03

Departures/arrivals Service center/lost and found/ Buses AirportClinic M/

left luggage office medical center
Passenger area Parking garage
Meeting point Entrance/exit
Public area Car park control center/
Barrier-free washrooms parking service point Tactile guidance system
MAC Forum:
Medical center Elevators Deutsche Bahn/Trains Raised relief information
Forum M press center board
Baggage claims Taxis
conference center
Lounges Information desk

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Terminal 2.
Level
05

Level
03

Departures/arrivals Buses Baggage claims Lufthansa Service Center

Passenger area Taxis Lounges Lufthansa special lounge
Public area Parking garage Barrier-free washrooms Entrance/exit
Information desk Service center/ Elevators Tactile guidance system
left luggage office
Deutsche Bahn Raised relief information
board

10 11
Important phone numbers Imprint.
Medical emergency service. Car park control center.
Medical center Tel.: (0900) 1 72 75 37.
Tel.: (089) 975-6 33 44. (46 cents/min. from landlines in
Germany, charges to mobiles
Porters.
may be higher)
Porters are available for a fee
throughout the airport’s passen­ Emergency, medical and
ger facilities.. ambulance services
Tel.: (089) 975-9 97 95. Tel.: 112.
Mobil: (0171) 3 72 71 79.
Taxis.
Fax: (089) 975-9 97 96.
IsarFunk taxi services.
Flight information. Tel.: (089) 45 05 40.
Tel.: (089) 975-2 13 13. IsarFunk taxi services dispatch
center at Terminal 2.
Flughafen München GmbH
Tel.: (089) 975-8 50 50.
Switchboard.
Service center.
Tel.: (089) 975-00.
E-Mail: servicecenter@munich-
E-Mail: info@munich-airport.de.
airport.de..
Airport chaplaincy/ Terminal 1.
social service. Tel.: (089) 975-2 13 75.
Tel.: (089) 975-9 09 26. Fax: (089) 975-2 13 76.
Terminal 2.
Lost and found.
Tel.: (089) 975-2 28 75.
Tel.: (089) 975-2 13 70.
Fax: (089) 975-2 28 76.
Lufthansa special services for
Internet.
passengers with disabilities.
www.munich-airport.de.
Tel.: (0800) 8 38 42 67.
Videotext.
Meet and assist service. Publisher:
Bavarian Television videotext
Fee-based services for arriving, Flughafen München GmbH
pages 710-723.
departing and transit passengers Corporate Communications
Tel.: (089) 975-2 13 66. Comments and criticism.
Editing/design:
E-Mail: meetandassist@munich- E-Mail: mobility@munich-
Terminal and Passenger
airport.de. airport.de.
Services
Mobility service. Internal Communications,
Only available through airlines Print and Online Media
and travel agencies. P. O. Box 23 17 55
Tel.: (089) 975-6 33 33. 85326 Munich
Germany
acm Werbeagentur GmbH
www.acm.by.
Rev.: September 2012
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