Cavite State University: WWW - Cvsu.edu - PH

Republic of the Philippines
DON SEVERINO DE LAS ALAS CAMPUS

Indang, Cavite
CAVITE STATE UNIVERSITY
E-mail: www.cvsu.edu.ph
COLLEGE OF ECONOMICS, MANAGEMENT, AND DEVELOPMENT STUDIES
Date: _____________
Dear Respondents,
We, Sunshine M. Apura, Loridette B. Delena and Sheree Lou Lupina, are fourth year
business management students major in operations management of the College of Economics,
Management and Development Studies. We are currently conducting our undergraduate
research entitled “EFFECTS OF COVID-19 PANDEMIC ON THE OPERATIONAL
PERFORMANCE OF WATER REFILLING STATIONS IN SELECTED TOWNS OF CAVITE.”
Please provide answers to the following items with all honesty. Your participation will be a great
help to the success of our study.
Respectfully yours,
_________________ _________________ _________________

Sunshine M. Apura Loridette B. Delena Sheree Lou Lupina
(Water Stations Owner or Representative – Questionnaire)
1. Business Owner Profile of the Water Refilling Stations

1.1 Name of Owner (optional): ____________________________________________
1.2 Marital Status
Single Widowed
Married Separated
1.3 Gender: ______________ 1.4 Age: ______________
1.5 Highest Educational Attainment
College Graduate High School Undergraduate
College Undergraduate Elementary Graduate Elementary
High School Graduate Elementary Undergraduate
Vocational Course No Formal Schooling
2. Business Profile of Water Refilling Stations
2.1 Name of business: ________________________________________________

2.2 Business Address: ________________________________________________
__________________________________________________________________
2.3 Business ownership
Sole Proprietorship Corporation
Partnership Others, please specify: _____________
2.4 Length of operation: _______________
2.5 Size of the station (square meter): ______________
2.6 Number of employees: _________________
3. Operational Performance during Pandemic
Answer the questions honestly by checking the column that corresponds to your
answer. Rate each performance measurement, where five (5) is the highest and one (1)
is the lowest. Kindly refer to the following:
5 – Strongly Agree;
4 – Agree;
3 – Neither Agree or Disagree;
2 – Disagree; and
1 – Strongly Disagree.
Awareness Criteria 5 4 3 2 1
1. Can offer a wide variety of water products and services to the
customers. (Per Gallon and bottled water).
2. Can quickly render service/s based on the requested time of the
customer/client.
3. The actual release time of the ordered water product can conform
to the customer’s planned or expected released time.
4. Can operate the water refilling station during the scheduled
operating days and hours.
5. The variety of water, other products and the service offered is
always available.
6. Can offer products at an affordable rate. (Per Gallon and bottled
water.)
7. Good public image and improve sales.
8. able to retain customers and gain additional customers.
9. Able to render consistent water delivery arrangement with less

customer claims.
10. able to have a competitive production cycle time. (i.e. the
duration of time in the distillation process).
11. Time from replenishing the product is important.
4. Effects of Covid 19 Pandemics on operational performance of the businesses.
Answer the questions honestly by checking the column that corresponds to your
answer. Rate each performance measurement, where five (5) is the highest and
one (1) is the lowest. Kindly refer to the following:
5 – Strongly Agree;
4 – Agree;
3 – Neither Agree or Disagree;
2 – Disagree; and
1 – Strongly Disagree.
Effect Criteria 5 4 3 2 1
1. Enhance the quality of water products (Per Gallon and Bottled
Water
2. Prevent material shortage and stock-outs (Pet bottles, gallons,
wraps, etc.).
3. Reduced the cost of production.
4. Implements Reduce, Reuse and Recycle.
5. Minimize the product wastage of daily operation.
6. Minimize the spilled rate of water while preparing the product.
7. Enable to efficiently operate the business regularly.
8. Enable to improve the cycle time (i.e. the duration of time in

processing the product from distillation is efficient) with available
materials. (Pet bottles, gallons, wraps, etc.).
9. Improve the monitoring of equipment from time to time, to
support the daily operation. (Filters, distillation machine, wraps,
water tanks, etc.).
5. What are the common problems that the business encountered during pandemic?
Thank you for your participation!

****************************

Cavite State University: WWW - Cvsu.edu - PH

Uploaded by

Copyright:

Available Formats

Cavite State University: WWW - Cvsu.edu - PH

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Cavite State University: WWW - Cvsu.edu - PH

Uploaded by

Copyright:

Available Formats

Republic of the Philippines

DON SEVERINO DE LAS ALAS CAMPUS

COLLEGE OF ECONOMICS, MANAGEMENT, AND DEVELOPMENT STUDIES

_________ _ _________

(Water Stations Owner or Representative – Questionnaire)

1. Business Owner Profile of the Water Refilling Stations

2. Business Profile of Water Refilling Stations

2.1 Name of business: ________________________________________________

3. Operational Performance during Pandemic

8. able to retain customers and gain additional customers.

9. Able to render consistent water delivery arrangement with less

4. Effects of Covid 19 Pandemics on operational performance of the businesses.

4. Implements Reduce, Reuse and Recycle.

5. Minimize the product wastage of daily operation.

6. Minimize the spilled rate of water while preparing the product.

7. Enable to efficiently operate the business regularly.

8. Enable to improve the cycle time (i.e. the duration of time in

Thank you for your participation!

You might also like