QUALITY MANAGEMENT PLAN TEMPLATE v0.1

Quality Management Plan
<Project Name>
Document ID QUALITY MANAGEMENT PLAN-v0.1

Version Number 0.1
Issue Date April 01, 2020
Classification Public
Quality Management Plan <Customer logo>
Version: 0.1
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QUALITY MANAGEMENT PLAN-v0.1 Public Page 2 of 30

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Revision History
Date Version Description Author (s)
04/01/2020 0.1 Draft Version John Doe
Reviewed By (Customer) Signature Date
The reviewer signoff shall signify the recommendation for acceptance of this document.

Version: 0.1
Sign Off
Prepared By Acknowledged By
<Name> <Name>
Title: <Position> Title: <Position>
COMPANYNAME COMPANYNAME
Date: Date:
Accepted By Accepted By
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<Customer Company Name > <Customer Company Name >
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Table of Contents
List of Tables........................................................................................................................6
List of Figures.......................................................................................................................7
1 Introduction.................................................................................................................8
2 Purpose and Objectives...............................................................................................8
3 Quality Management Scope.........................................................................................9
4 Quality Management Approach...................................................................................9
5 Quality Planning.........................................................................................................10
5.1 Establish Quality Standards...................................................................................11

5.2 Identify Quality Metrics.........................................................................................11
5.3 Create Quality Checklists.......................................................................................12
5.4 Problem Remediation............................................................................................12
6 Quality Assurance......................................................................................................12
7 Quality Control..........................................................................................................16
8 Quality Management Roles and Responsibilities.......................................................19
9 Quality Management Records and Reports................................................................21
10 Quality Measurements & Tools..................................................................................21
11 Quality Management Problem Resolution.................................................................23
12 Review Checklist: Product Quality Control.................................................................24
13 Review Checklist: Process Quality Assurance.............................................................28
Appendix............................................................................................................................32

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List of Tables
Table 1: Quality assurance standards......................................................................................................16
Table 2: Quality control standards...........................................................................................................19
Table 3: Quality control log......................................................................................................................22
Table 4: Quality assurance log.................................................................................................................22
Table 5: Review checklist: Product quality control..................................................................................26
Table 6: Actions........................................................................................................................................26
Table 7: Review checklist : Process quality assurance.............................................................................31
Table 8: Actions........................................................................................................................................31

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List of Figures

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1 Introduction
The Quality Management Plan (QMP) is an integral part of any project management plan.
The purpose of the Quality Management Plan is to describe how quality will be managed
throughout the lifecycle of the project, and define how the Project Team will implement,
support, and communicate project quality practices for use with the project. It also includes
the processes and procedures for conducting quality planning, quality assurance, quality
control and continuous process improvement. All stakeholders should be familiar with these
procedures. The Quality Management Plan helps the Senior Project Director determine if
deliverables are being produced to an acceptable quality level and if the project processes
used to manage and create the deliverables have been effective and properly applied.
The Quality Management Plan (QMP) for the [Project Name] project will establish the
activities, processes, and procedures for ensuring a quality product upon the conclusion of
the project. The purpose of this plan is to:
 Ensure quality is planned
 Define how quality will be managed
 Define quality assurance activities
 Define quality control activities
 Define acceptable quality standards
2 Purpose and Objectives
This section of the Quality Management Plan should document, at a high level, the overall
approach for quality management for the project and define the purpose of the plan itself in
the delivery of a quality product. This section should also identify which project(s),
product(s), and/or the portion of the project life cycle that are covered by this plan and the
overall quality objectives for this project.
The purpose of the [Project Name] Quality Management Plan is to establish the goals,
processes, and responsibilities required to implement effective quality management
functions for the project. This QMP defines how the Project Team will implement, support,
and communicate project quality practices for use with the [Project Name] Project.
The Quality Management Plan will accomplish the following objectives for the [Project
Name] project:
 Outlines the purpose & scope of quality activities
 Defines how quality will be planned and managed
 Defines quality assurance (QA) activities
 Defines quality control (QC) activities
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 Defines acceptable quality standards

 Defines roles and responsibilities for quality management activities
3 Quality Management Scope
This section describes the scope of quality management activities for the project. If there are
certain areas of the project where quality standards will not be applicable, they should be
noted in this section. Typically the scope of quality management activities spans the entire
project lifecycle from initiation to closure, and involves measurement of activities in all of
the project phases.
This QMP defines the activities and processes related to managing the quality of the [Project
Name] system implementation effort. The plan is applicable to the software development
lifecycle of the application for the [Project Name] system. This includes project
management, detailed analysis, business process re-engineering, design, configuration,
modification, extension, construction, data conversion, testing, pilot, installation,
implementation, training, and temporary post-implementation and support of the
application.
4 Quality Management Approach
This section of the Quality Management Plan describes the approach the organization will
use for managing quality throughout the project’s life cycle. Quality must always be planned
into a project in order to prevent unnecessary rework, waste, cost, and time. Quality should
also be considered from both a product and process perspective. The organization may
already have a standardized approach to quality, however, whether it is standard or not, the
approach must be defined and communicated to all project stakeholders.
The quality management approach for [Project Name] will help ensure quality is planned for
both the product and processes. In order to be successful, this project will meet its quality
objectives by utilizing an integrated quality approach to define quality standards, measure
quality and continuously improve quality. This QMP presents the quality management
approach by describing the specific processes and metrics to assess process and product
quality on the [Project Name] Project.

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The [Project Name] project quality approach involves including stakeholders and quality
assurance team members early in the project phases. This will allow the team to focus on
items related to quality in the initial stages so that specific quality activities and standards
are incorporated earlier in the project. The [Project Name] project will also use weekly and
monthly project quality measurement reports as a tool to communicate any quality risks or
issues that arise.
In the subsequent sections of this document, the following quality management approach
elements are described and defined:
 Quality Planning, Quality Assurance, and Quality Control
 Quality activities & standards relevant to [Project Name]
 Appropriate quality metrics and measures for standards for project processes,
product functionality, project deliverables, project management performance,
documentation, and testing
 QA & QC roles and responsibilities
 Tools & software used to support quality management
 QA & QC problem reporting and resolution plan
5 Quality Planning
This section should define the quality requirements and standards to be used for the project.
Quality planning should be performed in parallel with the other project planning processes.
For example, proposed changes in the product to meet identified quality standards may
require cost or schedule adjustments and a detailed risk analysis of the impact to plans.
Inputs to quality planning may include the Scope Baseline (which includes the Scope
Statement, the Work Breakdown Structure, and Work Breakdown Structure Dictionary), the
Stakeholder Register, Cost Performance Baseline, Schedule Baseline, Risk Register,
Enterprise Environmental Factors, and Organizational Process Assets.
Tools and techniques that can be used for quality planning include a Cost-Benefit Analysis,
Cost of Quality, Control Charts, Benchmarking, Design Experiments, Statistical Sampling,
Flow-Charting and Quality Management Methodologies.
Outputs of quality management planning include the Quality Management Plan, Quality
Metrics, Quality Checklists, Process Improvement Plans, and Process Document Updates.

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Quality planning is the process of identifying quality requirements and/or standards for the
project and product, and documenting how the project will demonstrate compliance. The
deliverables and processes to be reviewed for the [Project Name] project, and their
corresponding quality standards, are detailed in the Quality Assurance and Quality Control
sections of this document.
The QMP is created during the Planning Phase of the project, and is a parallel activity with
other processes through the lifecycle of the project. The intended audience is the Senior
Project Director/Manager, project team, Project Sponsor and any senior leaders whose
support is needed to carry out the plan. Implementation of and compliance with the QMP is
the shared responsibility of all project personnel. Both project management and technical
staff are thus integrated with and committed to the success of overall quality management.
Quality planning also includes establishing the quality standards, identification of the quality
metrics to be applied, creating the quality checklists, and conducting problem remediation
activities. These processes are described at a high level below:
5.1 Establish Quality Standards

This quality planning process establishes the QA & QC standards – the process descriptions,
standards, and procedures – the [Project Name] Project Team will use. The Senior Project
Director and Quality Manager, in collaboration with the Team Leads and Process Owners,
have defined and developed the quality process descriptions, standards, and procedures
that are applicable to the [Project Name] project phases.
5.2 Identify Quality Metrics

This quality planning process identifies the metrics the Team will use. The Senior Project
Director and Quality Manager, in collaboration with the Team Leads and Process Owners,
have identified and developed the quality metrics applicable to the [Project Name] project.
The metrics, which are based on the quality standards established by the Project Team, will
be refined during the different phases of the project, and documented in updates to this
Quality Management Plan. The Project Team will use the quality metrics to evaluate
whether the project is achieving its goals.

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5.3 Create Quality Checklists

This quality planning process identifies the quality checklists the Team will use. The Senior
Project Director and Quality Manager, in collaboration with the Team Leads and Process
Owners, have defined and developed the quality checklists that are applicable to the
[Project Name] project. The Project Team will use the quality checklists an integral part of
the process and product quality reviews. The Process Quality Assurance and Product Quality
Assurance sections of this Quality Management Plan discuss the application of these
checklists to the respective quality assurance processes.
These checklists are included in the Product and Process Quality Checklist sections of this
document.
5.4 Problem Remediation

The [Project Name] Senior Project Director will schedule separate meetings as needed to
determine corrective actions and process improvements. The results of the activities are
then acted on, where possible, to improve the success of future project phases by
incorporating experiences and lessons learned into subsequent phase planning activities.
Through the incorporation of quality management recommendations from the preceding
review stage into the activities and related deliverables for the next stage, the quality of
project activities and deliverables will increase incrementally throughout the project life
cycle. This approach minimizes issues at the end of the project and facilitates a successful
go-live.
6 Quality Assurance
This section should explain how to define and document the process for auditing the quality
requirements and results from quality control measurements for compliance to quality
standards. The following actions should be completed as part of Quality Assurance planning:
 Identify key processes to be reviewed
 Identify quality review standards
 Identify stakeholder expectations for effective business process
 Describe the Quality Assurance activities & tools
 Establish measurement timelines & resultant actions

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Inputs to quality assurance may include the Project Management Plan, including the Quality
Management Plan and Process Improvement Plan, Quality Metrics, Work Performance
Information and Quality Control Measurements.
Tools and Techniques that can be used for quality assurance include, but are not limited to,
Quality Audits, Process Analysis, Inspection, Control Charts, Cause and Effect Diagrams,
Quality Control Logs, Root Cause Analysis, and Process Flow Mapping.
Outputs of quality assurance could include Organizational Process Assets Updates, Change
Requests, Project Management Plan Updates and Project Document Updates.
Quality assurance, which is focused on the project processes, provides confidence that the
quality requirements can be fulfilled and helps ensure that the project processes used to
manage and deliver the project’s product or service are effective and being applied. In order
to ensure quality, an iterative quality process will be used throughout the project life cycle.
This iterative process includes measuring process metrics, analyzing process data, and
continuously improving the processes.
To identify, assess, respond to, monitor, and control project quality, all [Project Name]
stakeholders will be involved.
The Senior Project Director will schedule regularly occurring meetings to review the findings
of the quality assurance activities. In these reviews, an agenda item will include a review of
project processes, any discrepancies and/or audit findings from the Quality Manager or
other assigned project team owner, and a discussion on process improvement initiatives.
These reviews, findings, and assessments should result in some form of process and/or
product improvement. All process improvement efforts must be documented,
implemented, and communicated to all team members as changes are made.
The matrix below describes the quality assurance standards for the [Project Name] project:

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Project Process Quality Assurance Standard Inputs Include:
Project Schedule  Objective: Verification that Project  Schedule

Schedule Management activities are Management Plan
Management performed via a documented process.
 Project Schedule
 Per the Project Schedule Management Standards
Plan:
 Project schedule review
meetings occur
 Project schedule review
meetings are well attended
 Modifications to the project
schedule approved and tracked
 Impact estimations occurring
outside of/prior to the schedule
modification process
 Roles and responsibilities are
well defined
 Action items from review
meetings are documented and
tracked to completion
Design Review  Objective: Verification that Design Review  Design Standards
activities are performed via a documented
 Design Review
process.
Process Document
 Per Design Review standards
document:
 Design review meetings occur
 Design review meetings are
well attended
 Modifications to the design
documents are approved, tracked,
and documented appropriately
 A process is in place to
communicate design changes to the
Development and Testing teams
well defined
 Executive review and analysis
of design quality, based on
checklists, occurs on schedule
 Design review processes are
implemented to ensure that the
design inputs were correctly selected
and incorporated

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Change  Objective: Verification that Change  Change

Management activities are performed via a Management Plan
Management documented process.
 Change Control
 Per Change Management Plan: Board Guidelines
 Change Management meetings  Project
occur Management Plan
 Meetings are well attended  Change and
 Agenda created for each Configuration
meeting and distributed 24 hours Management
prior Standards and
 Minutes for each meeting Guidelines
posted within 24 hours of meeting
end
 A process is in place to
communicate approved changes to
the Development and Testing teams
well defined
Risk & Issue  Objective: Verification that Risk & Issue  Project
Management activities are performed via a Management Plan
Management documented process.
 Risk & Issue
 Per Risk & Issue Management Plan: Management Plan
 Meetings are well attended
 Agenda created for each
meeting and distributed 24 hours
prior
 Minutes for each meeting
posted within 24 hours of meeting
end
 Risks & Issues appropriately
categorized based on risk level,
impact, etc.
well defined
 Risks & Issues are escalated to
Senior Management as needed
Peer Review  Objective: Verification that Peer Review  Development
activities are performed via a documented Plan
process.
 System
 Per Peer Review document: Development
 Peer reviews in place and Standards and
results are documented Guidelines
 Formal and informal reviews in  Functional Design
place Plan

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Test Management  Objective: Verification that Test  Test Standards

Management activities are performed via a and Guidelines
(Software documented process.
 Test Management
Validation and  Per Test Management Plan: Plan & Approach
Verification)  Test review procedures are
well-defined
 Rigorous verification approach
in place and being used
 Test procedures are self-
explanatory (can be understood by
someone other than the author)
 Test results are tracked in the
testing tool
 Appropriate for degree of
software criticality
Defect  Objective: Verification that Defect  Production
Management activities are performed via a Support Standards
Management documented process. and Guidelines
 Per Defect Management Plan:  Test Management
 Defect process is being Plan
followed per approved defect  Defect
management plan Management
 Defects are tracked in the Standards &
Defect Management tool Guidelines
 Defects reports are produced
as agreed in the defect management
plan
Table 1: Quality assurance standards
7 Quality Control
This section describes how to define and document the process for monitoring and
recording the results of executing the quality activities to assess performance and
recommend necessary changes. Quality control applies to the project’s product as opposed
to its processes. It should include the acceptable standards and/or performance for the
product and how these measurements will be conducted. The following actions should be
completed as part of Quality Control planning:
 Identify key deliverables to be reviewed
 Identify quality review standards
 Identify completeness and correctness criteria as defined by the customer
 Describe the Quality Control activities & tools
 Establish measurement timelines & resultant actions
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 Identify owners of ongoing monitoring and improvement of project processes
Inputs to quality control may include the Project Management Plan, Quality Metrics, Quality
Checklists, Work Performance Measurements, Approved Change Requests, Updated
Documentation Deliverables and Organizational Process Assets.
Tools and Techniques that can be used for quality control include Cause and Effect Diagrams,
Control Charts, Flowcharting, Histograms, Pareto Charts, Run Charts, Scatter Diagrams,
Statistical Sampling, Inspection and Approved Change Requests Review. The Senior Project
Director should evaluate the techniques and decide which to use based on the project
details, inputs and experience.
Outputs of quality control could include Quality Control Measurements, Validated Changes,
Validated Deliverables, Change Requests, Organizational Process Assets Updates, Project
Management Plan Updates and Project Document Updates.
Quality control is focused on the products and deliverables of the project. It is the process of
monitoring project deliverables to verify that the deliverables are of acceptable quality and
are complete and correct, and includes the inspection, analysis, and actions required to
ensure quality output. The [Project Name] QC process involves the following steps:
 Verifying, validating, and monitoring of work products to ensure the requirements

for quality and scope of work are being fulfilled
 Inspecting deliverables and documentation and comparing these items to a standard
of quality defined by the stakeholders of the project
 Verifying that both the user’s requirements and technical specifications are met
before and after the work product is approved and is promoted into a stable
production environment
 Monitoring output of workflows progress, detecting problems and defects, and
allowing for corrections prior to delivery of work products or services
The Senior Project Director will schedule regularly occurring project, management, and
document reviews. In these reviews, an agenda item will include a review of products, any
discrepancies and/or audit findings from the quality manager/quality reviewer, and a
discussion on product improvement initiatives.
The matrix below describes the quality control standards for the [Project Name] project:

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Project Product Quality Control Standards Inputs Include:
Project Schedule  Resource allocations do not  Project Plan Document

Inspection
exceed 100%  Project Schedule
 Plan is base lined Standards
 All tasks (excluding summary &
milestone) have resources
assigned
 All project phases realistically
represented
Change  CCB minutes are updated  Change Management
weekly with next actions, Plan
Management
owners, and due dates  Change Control Board
Documentation  Change Orders are properly Guidelines
Review documented and contain all  Project Management
necessary impact assessments Plan
and approvals  Change and
 Approved change orders are Configuration
reflected in the schedule Management Standards
and Guidelines
Risk & Issue  Risks & Issues are properly  Project Management
documented in the tracking tool Plan
Management
 Risks & Issues not open  Risk & Issue
Documentation greater than 30 days Management Plan
Review  Risks & Issues properly
categorized
Requirements  User requirements are traced  Design Standards &
to software requirements Guidelines
Traceability Matrix
 Requirements uniquely  Requirements
audit identified and traced to design Management Plan
document(s)
Test Plan & Use Case  Review post-test execution  Test Standards and
related artifacts including test Guidelines
Review/Inspection
reports, test results, problem  Test Management Plan
reports, updated requirements & Approach
verification matrices, etc.  Requirements
 Integration test design Management Plan
exists for every interface
 Unit test plan defines
coverage requirements
 System test design for
each software component
 Realistic testing &
repair work estimates in
project schedule

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Project Product Quality Control Standards Inputs Include:
Design Document  Proper template used to  Design Standards &

create the design Guidelines
Inspection
 Approvals obtained and  Functional Design Plan
documented in the design or a
corresponding document
 Design free of spelling and
grammar errors
Defect Inspection  Failed tests are repeated after  Production Support
correction Standards and Guidelines
 Defect triage process in use  Test Management Plan
and effective  Defect Management
 Defects are categorized per Standards & Guidelines
the plan (type, cause, module)
 Test anomalies are identified,
documented, addressed, and
tracked to closure
Table 2: Quality control standards
8 Quality Management Roles and Responsibilities
Quality Management is the responsibility of all members of a project team and this section
should describe the primary roles and responsibilities of the project staff as it relates to the
practice of Quality Management for the project. Indicate responsibilities for activities such as
mentoring or coaching, auditing work products, auditing processes, participating in project
reviews, etc. The roles and responsibilities should be clearly defined, documented, and
agreed upon between the Senior Project Director, Project Sponsor, and Quality Manager (if
applicable).
All members of the [Project Name] project team will play a role in quality management. It is
imperative that the team ensures that work is completed at an adequate level of quality
from individual work packages to the final project deliverable.
Quality roles and responsibilities for the [Project Name] Project are as follows:
Project Sponsor
 Responsible for approving all quality standards for the [Project Name] Project
 Review quality reports and assist in resolution of escalated issues
 Sign off authority on the final acceptance of the project deliverables
Senior Project Director

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 Implement the Quality Management Plan to ensure all tasks, processes, and
documentation are compliant with the plan
 Responsible for quality management throughout the duration of the project
 Collaborate with the Quality Manager, Quality Specialists, and Process Owners in the
development of quality metrics and standards by phase
 Ensure team member compliance with quality management processes
 Support the Quality Manager in securing resources to perform quality management
 Participate in quality management reviews as required
 Provide oversight to the closure of corrective actions arising from quality reviews
 Communicate quality standards to the project team and stakeholders
Quality Manager
 Provide overall leadership of quality management activities, including managing

quality reviews and overseeing follow-on corrective actions
 Develop and maintain the project software quality assurance plan
 Generate and maintain a schedule of software quality assurance activities
 Collaborate with the Senior Project Director, Quality Specialists, and Process Owners
in the development of quality metrics and standards
 Schedule and perform evaluations of process quality assurance reviews
 Escalate non-compliance issues to the Senior Project Director.
 Update the Quality Management Plan and maintain the overall quality standards for
the [Project Name] Project processes and products.
 Provide oversight to the closure of corrective actions arising from quality reviews
Quality Specialists/Team Leads/ Managers
 Oversee and support the application of quality standards for the [Project Name]
Project processes and products to their respective team members
 Collaborate with the Senior Project Director, Quality Manager, and Process Owners
in the development of the quality plan, including quality metrics and standards.
 Perform QA activities and QC inspections as appropriate
 Recommend tools and methodologies for tracking quality and standards to establish
acceptable quality levels
 Create and maintain Quality Control and Assurance Logs throughout the project
 Conduct process and product assessments, as described within this plan, using
objective criteria
 Communicate results from assessments with relevant stakeholders
 Ensure resolution of non-compliance instances and escalate any issues that cannot
be resolved within the project
 Identify lessons learned that could improve processes for future products
 Develop and maintain metrics
Process Owners
 Oversee and support the application of quality standards for the [Project Name]
Project processes to their assigned processes
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 Collaborate with the Senior Project Director, Quality Manager, and Quality
Specialists in the development of quality metrics and standards
9 Quality Management Records and Reports
This section should contain general information regarding the types of records and reports
that will be created and retained as part of the project quality activities. The retention
location and the format of reports and data will vary from project to project.
The [Project Name] project team will maintain records that document assessments
performed on the project. Maintaining these records will provide objective evidence and
traceability of assessments performed throughout the project’s life cycle. Example records
include the process and product assessments reports, completed checklists, metrics, and
weekly/monthly status reports. The project team will use a shared document repository to
contain the reporting data and the reports produced as part of the quality activities and
reviews. The records will be maintained through the implementation phase of the project.
10 Quality Measurements & Tools
This section should contain a sample or useable table/log to be used in taking quality
measurements and comparing them against standards/requirements. These forms may be
found in many different styles or formats. The most important aspect of this log is to
provide documentation of the findings. If actual measurements do not meet the standards
or requirements then some action must be taken. This may be done in regularly scheduled
project status meetings or as necessary throughout the project lifecycle. The BSD team is
working toward the creation of a standard Project Measurements and Metrics plan for
application to all projects.
The [Project Name] products and processes identified in the quality planning sections of this
document must be measured and should fall within the established standards and
tolerances. When QC measurements do not meet the agreed-upon quality levels, the Senior
Project Director and Project Sponsor will define the action steps for the discrepancies.
Actions may vary depending on the process or the deliverable being inspected or reviewed.

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The tables below are examples of quality assurance/quality control logs that may be used by
the [Project Name] Project Team in conducting these measurements. These logs will also be
retained as supporting documentation.
Quality Control Log
Exception ID Deliverable
Review Date Findings Resolution Resolution Date
Number Reviewed
QC-Exc-1
QC-Exc-2
Table 3: Quality control log
Quality Assurance Log
Exception ID Process
Review Date Findings Resolution Resolution Date
Number Reviewed
QA-Exc-1
QA-Exc-2
Table 4: Quality assurance log
The [Project Name] team may use many different tools when performing quality
management activities for the project. These tools are listed below:
Software Quality Tools

 Microsoft Office Tools (i.e. Project, Word, Excel, and PowerPoint)
 Defect Management Repository & Defect Tracking Software
 Test Management Software
 Test Management Repository
Project Management Tools

 Server
 Risk & Issue Management System
 Software Vendor Web sites and/or Software Development Lifecycle Asset/Artifact(s)
Repositories (as applicable)
 Deliverables Repository
 Software Vendor Problem Reporting
 Schedule Management and Tracking software
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11 Quality Management Problem Resolution
This section describes the processes and procedures for documenting and resolving issues
discovered during the quality review activities. Escalation procedures should also be
documented and defined in this section.
The [Project Name] Senior Project Director will monitor quality and report exceptions to the
executive sponsors (Steering Committee) and the project sponsor as part of monthly status
reporting, or more frequently if conditions warrant.
The QA & QC activities will occur on a monthly basis, and may be measured monthly or
weekly depending on the approved schedule. For each review, the QA/QC logs will be
completed by the reviewer. Within one week of review, the results of the quality activities
will be reviewed with the Process Owner/Manager for that specific activity. During this
review, the Senior Project Director, Process Owner/Manager, and the Quality Reviewer will
document the plan for resolving the quality issues detailed in the Activity Report. The Senior
Project Director is responsible for the consolidation of the review results into a monthly
report that is provided to the Project Sponsor and the Executive Project Steering Committee.
The Quality Assurance and Quality Control logs will be used to itemize, document and track
to closure items reported through quality management activities. Aged quality issues (<30
days since creation) will be escalated to the Senior Project Director and Quality Manager for
response and resolution. The Senior Project Director may escalate to the Project Sponsor
and Executive Steering Committee as necessary.

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12 Review Checklist: Product Quality Control
Project:
Reviewed By:
Review Date(s):
Project Schedule
Yes No Comments
Resource allocations do not exceed
100%?
Project Schedule (MS Project Plan or
other schedule tool) is base lined?
All tasks (excluding summary &
milestone) have resources assigned?
All project phases realistically
represented?
Change Management Documentation Review
Yes No Comments
CCB minutes are updated weekly with
next actions, owners, and due dates?
Change Orders are properly
documented and contain all necessary
impact assessments and approvals?
Approved change orders are reflected in
the schedule?
Risk & Issue Documentation Review
Yes No Comments
Risks & Issues are properly documented
in the tracking tool?
Risks & Issues not open greater than 30
days?
Risks & Issues properly categorized?
Requirements Traceability Matrix Audit

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Yes No Comments
User requirements are traced to
software requirements?
Requirements uniquely identified and
traced to design document(s)?
Have business processes impacted by
the project been identified?
Test Plan & Use Case Review/Inspection

Yes No Comments
Unit test plan defines coverage
requirements?
System test design for each software
component?
Realistic testing & repair work estimates
in project schedule?
Integration test design exists for every
interface?
Design Document Inspection
Yes No Comments
Approvals obtained and documented in
the design or a corresponding
document?
Design free of spelling and grammar
errors?
Proper template used to create the
design?
Table 5: Review checklist: Product quality control
General Observations
[Replace this text with information regarding the results of the quality assessment.]
Actions
ID Action Item Assigned To Due By

[mm/dd/yyyy]

Version: 0.1
[mm/dd/yyyy]
[mm/dd/yyyy]
Table 6: Actions
Comments
[Replace this text with comments.]

Version: 0.1
13 Review Checklist: Process Quality Assurance
Project:
Reviewed By:
Review Date(s):
Project Schedule Management

Yes No Comments
Project schedule review meetings occur?
Project schedule review meetings are well
attended?
Modifications to the project schedule
approved and tracked?
Impact estimations occurring outside of/prior
to the schedule modification process?
Roles and responsibilities are well defined?
Action items from review meetings are
documented and tracked to completion?
Design Review
Yes No Comments
Design review meetings occur?
Design review meetings are well attended?
Modifications to the design documents are
approved, tracked, and documented
appropriately?
A process is in place to communicate design
changes to the Development and Testing
teams?
Executive review and analysis of design
quality, based on checklists, occurs on
schedule?
Design review processes are implemented to
ensure that the design inputs were correctly
selected and incorporated?
Version: 0.1
Change Management
Yes No Comments
Change Management meetings occur?
Meetings are well attended?
Agenda created for each meeting and
distributed 24 hours prior?
Minutes for each meeting posted within 24
hours of meeting end?
A process is in place to communicate
approved changes to the Development and
Testing teams?
Risk & Issue Management
Yes No Comments
Meetings are well attended?
Agenda created for each meeting and
distributed 24 hours prior?
Minutes for each meeting posted within 24
hours of meeting end?
Risks & Issues appropriately categorized based
on risk level, impact, etc.?
Risks & Issues are escalated to Senior
Management as needed?
Peer Review
Yes No Comments
Peer reviews in place and results are
documented?
Formal and informal reviews in place?
Test Management (Software Validation and Verification)
Yes No Comments
Test review procedures are well-defined?
Rigorous verification approach in place and
being used?
Test procedures are self-explanatory (can be
understood by someone other than the
author)?
Test results are tracked in the testing tool?
Appropriate for degree of software criticality?

Version: 0.1
Test review procedures are well-defined?

Defect Management
Defect process is being followed per approved
defect management plan?
Defects are tracked in the Defect
Management tool?
Defects reports are produced as agreed in the
defect management plan?
Table 7: Review checklist : Process quality assurance
General Observations
[Replace this text with information regarding the results of the quality assessment.]
Actions
ID Action Item Assigned To Due By

[mm/dd/yyyy]
[mm/dd/yyyy]
[mm/dd/yyyy]
Table 8: Actions
Comments
[Replace this text with comments.]

Version: 0.1
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Quality Management Plan

Document ID QUALITY MANAGEMENT PLAN-v0.1

© COMPANYNAME, (original issue year – current issue year)

All Rights Reserved

The information contained in this document is the property of COMPANYNAME. No part of

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Reviewed By (Customer) Signature Date

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2 Purpose and Objectives...............................................................................................8

3 Quality Management Scope.........................................................................................9

4 Quality Management Approach...................................................................................9

5.1 Establish Quality Standards...................................................................................11

8 Quality Management Roles and Responsibilities.......................................................19

9 Quality Management Records and Reports................................................................21

10 Quality Measurements & Tools..................................................................................21

11 Quality Management Problem Resolution.................................................................23

12 Review Checklist: Product Quality Control.................................................................24

13 Review Checklist: Process Quality Assurance.............................................................28

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2 Purpose and Objectives

 Defines acceptable quality standards

3 Quality Management Scope

4 Quality Management Approach

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5.1 Establish Quality Standards

5.2 Identify Quality Metrics

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5.3 Create Quality Checklists

5.4 Problem Remediation

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Project Process Quality Assurance Standard Inputs Include:

Project Schedule  Objective: Verification that Project  Schedule

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Project Process Quality Assurance Standard Inputs Include:

Change  Objective: Verification that Change  Change

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Project Process Quality Assurance Standard Inputs Include:

Test Management  Objective: Verification that Test  Test Standards

 Identify owners of ongoing monitoring and improvement of project processes

 Verifying, validating, and monitoring of work products to ensure the requirements

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Project Product Quality Control Standards Inputs Include:

Project Schedule  Resource allocations do not  Project Plan Document

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Project Product Quality Control Standards Inputs Include:

Design Document  Proper template used to  Design Standards &

8 Quality Management Roles and Responsibilities

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 Provide overall leadership of quality management activities, including managing

9 Quality Management Records and Reports

10 Quality Measurements & Tools

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Quality Control Log

Table 3: Quality control log