Growth Strategies For E-Commerce
Growth Strategies For E-Commerce
Growth Strategies For E-Commerce
Commerce
Course Objectives
• Evolutionary phenomenon and different business
model typologies for e-commerce
• Changes in business processes as a result of digital
transition
• Strategies for strengthening the brand with digital
marketing while dealing with competition and internal
governance challenges
• Innovations such as blockchain and Internet of Things
that tend to transform e-commerce industry
• A hands-on experiential approach to build online
presence, optimizing price, and measure the growth
Expectations from students
• Punctuality is important.
• If you are given some reading material/case,
go through it before coming to the class.
• Constructive class participation.
• Meet the deadline for case/project
presentation. Late submissions will not be
accepted.
• Free-riders in any group will be penalized if
identified.
Text Book
• “E-Commerce 2016: Business, Technology,
Society”, Laudon, K.C. and Traver, G.C.,
Pearson (13th edition)
Introduction: The E-Commerce
Phenomenon
Why study E-Commerce?
Traditional Commerce
• Fixed prices
• Well-insulated channels
• Geographical and social boundaries
• Inability to search best price and quality - “information
asymmetry”
Eight Unique Features of
E-commerce Technology
1. Ubiquity
2. Global reach
3. Universal standards
4. Information richness
5. Interactivity
6. Information density
7. Personalization/customization
8. Social technology
E-commerce vs. E-business
• ?
E-commerce vs. E-business
The relationship between intranets,
extranets and the Internet
E-commerce: A Brief History
• 1995–2000: Invention
– Key concepts developed
– Euphoric visions of
• Friction-free commerce
– Lowered search costs, dynamic pricing, disintermediation, price
transparency, elimination of unfair competitive advantage
• First-mover advantages
– Network profits
– Low Price
– Gross revenue was more important
– Dot-com crash of 2000
E-commerce: A Brief History (cont.)
• 2001–2006: Consolidation
– Emphasis on business-driven approach
– Traditional large firms expand presence
– More complex products and services sold
– Growth of search engine advertising
– Business Web presence expand to include e-mail,
display and search advertising, and limited
community feedback features
E-commerce: A Brief History (cont.)
• 2007–Present: Reinvention
– Rapid growth of:
• Online social networks
• Mobile platform
• Local commerce
– Transformation of marketing
• Coordinated marketing on social, mobile, local
platforms
• Analytic technologies
Evolution of web technologies
• Web 1.0
• Web 2.0
• Web 3.0
App vs Web
• What are the advantages and disadvantages
of apps, compared with Web sites, for mobile
users?
• Will apps eventually make the Web irrelevant?
Why or why not?
Drivers and Barriers to the Adoption of
E-Commerce
?
Cost / Efficiency and Competitiveness
Drivers
• Cost/efficiency drivers
– Increasing speed with which supplies can be obtained
– Increasing speed with which goods can be dispatched
– Reduced sales and purchasing costs
– Reduced operating costs
• Competitiveness drivers
– Customer demand
– Improving the range and quality of services offered
– Avoid losing market share to businesses already using e-
commerce
Barriers to development of online
technologies
Search Marketing
Affiliate Marketing