Quality Food Safety Policy March 2019
Quality Food Safety Policy March 2019
Quality Food Safety Policy March 2019
We are committed to continually enhancing the reputation of the brands we produce and
distribute, maintaining consumer confidence in our portfolio through the development and
implementation of quality and food safety systems, standards and practices.
We believe that the responsibility for achieving quality and food safety commitments lies
with every single Coca-Cola HBC employee, in how they do their job and in their relationship
with stakeholders. quality and food safety is the responsibility of every employee that has a
direct influence on ingredients, packaging, manufacturing, storage and the transport of
products.
The following quality and food safety principles are the foundation of Coca-Cola HBC’s
commitment to quality and food safety:
• Manufacture and deliver products that meet the highest quality and food safety
standards.
• Meet all statutory and regulatory requirements for quality and food safety, including
mutually agreed customer requirements related to quality and food safety.
• Ensure a sustainable quality and food safety culture through the implementation,
certification and continuous improvement of effective quality and food safety
management systems compliant with ISO 9001, FSSC 22000, together with Coca-
Cola system requirements and standards (KORE) in all operations and where
applicable.
• Validate the effectiveness of the quality and food safety management systems
through internal and external audit processes recognized by the International
Standards Organization (ISO) and The Coca-Cola Company.
• Apply a risk assessment methodology, aligned with the context in which we operate,
to facilitate our ability to achieve quality and food safety management system
objectives and continually improve.
• Build a quality and food safety capability, mindset and culture through structured
programmes that develop employees’ competencies and technical skills, increase
awareness, manage risk and drive increasing levels of excellence across the
organization.
• Continually review quality and food safety policies, standards and procedures to
effectively manage food safety risks associated with changes in products, processes
and technologies.
• Include quality and food safety strategies in the annual business planning process to
ensure that food safety and quality remains an integral part of operations.
• Set annual measurable quality and food safety objectives for all operations, and at
group level, to ensure continuous improvement and compliance with all standards.
• Ensure that suppliers and contractors embrace the same quality and food safety
commitments and monitor the materials and services they supply through audits
and incoming goods inspections.
• Communicate quality and food safety requirements to suppliers, contractors,
customers and consumers and other relevant interested parties by establishing
specifications for ingredients and packaging materials, product storage and
distribution and consumer guidelines.
• Communicate quality and food safety aspects, strategies and performance to
employees associates, consumers, customers and principal stakeholders that have
an impact on or are affected by Coca-Cola HBC’s food safety and quality
management systems.
As CEO, I’m committed to our Quality and Food Safety Policy, which is owned and endorsed
by the Board of Directors. That said, every Coca-Cola HBC employee at every level and in
every function in the organization is responsible for the successful implementation of this
policy and the related programmes.
Zoran Bogdanovic
Chief Executive Officer