APJ5Feb17 4247 1
APJ5Feb17 4247 1
APJ5Feb17 4247 1
ABSTRACT:
This study evaluated the mission statements of publicly-listed Philippine companies relative to their
conformance with the nine components of a good mission statement based on Pearce and David’s
Strategic Management Model. For evaluation purposes, the Gunning Fog Index scoring system was used
to determine the readability aspect of the subject-mission statements. Further, the study classified the
companies according to their market capitalization and the business sector to where they belong as part
of the analysis of the content and readability of the mission statements. Of the 312 publicly-listed
companies from the Philippine Stock Exchange, 76 mission statements obtained from the respective
companies’ websites were reviewed and analyzed. In general, the study revealed that of the nine
components, markets and technology were not given due importance in the process of developing the
mission statements while the rest of the components were stated in vague terms. Further, no significant
difference was noted in both the market capitalization and business sector groupings as to the
conformance of the companies to each of the nine components of the mission statements. However, it
was found out that in both groupings, the tests showed high significant difference when their
conformance to the nine components are compared. On the aspect of readability, the mission
statements were found to be very difficult to read and required revision so they can be better
understood by their stakeholders. The study concluded that since the components and the readability
of mission statements have no correlation with market capitalization, the former are not predictors of
the latter.
KEYWORDS: mission statement’s content and readability; publicly-listed companies; Fog index score;
market capitalization; business sector
1. INTRODUCTION:
The importance of formulating an effective and purpose-driven mission statement has gained more
recognition through the years as such generally reflects the essence of existence of a particular
organization. A clearly defined mission statement differentiates the roles an organization plays in its
environment and is considered as one of the important tools in strategic management because of the
expectations of the stakeholders in the midst of environmental dynamism. For the publicly-listed
companies in the Philippines, the mission statement is an integral part of organizational operating plans
such that their preambles constitute what they want to achieve and how to achieve them when
preparing business plans, strategic and operating plans. A mission statement is a unique, clear and well
written statement that articulates the mission to different parties related to an organization (Hossain,
2004) and shapes the identity, purpose and direction of an organization. A carefully prepared mission
statement is widely recognized by both practitioners and academicians as the first step in strategic
management, such that a clear mission statement is essential for effectively establishing objectives and
formulating strategies (Collins & Rukstad, 2008; Powers, 2012). Previous researches have indicated the
advantages of a well-formulated mission statement including other benefits such as setting the
boundary line in meeting the objectives (Moin, Ali, & Khan, 2012); serving as standard for decision
making (Moin, et al., 2012); and encouraging and inducing workers to envision a role for themselves in
the long term objectives of the organization (Ahmed, 2010). Therefore, having a clear cut, meaningful
mission statement is important. According to Sukanya (2011), a mission statement also needs to be
intelligible, credible and appealing for everyone to grasp, accept, imbibe and implement it in the
organization.
The mission statements posted on the websites of publicly-listed companies can provide potential
investors with relevant information that they can utilize for their investment decision making. Thus, a
company with clearly defined mission statement that is comprehensible to the company stakeholders is
presumed to have a competitive advantage in maximizing its investment opportunities. Relative to this,
the study examined whether the mission statements of publicly-listed Philippine companies comply with
the components of a good mission statement based on Pearce and David’s model (Pearce & David,
1987); likewise, it also evaluated the readability aspect of the mission statements.
Considering the importance of the mission statement in the development of business strategy, the study
also attempted to relate the quality of mission statements with the market capitalization of publicly-
listed companies. Market capitalization refers to the total value of the tradable shares of a publicly-listed
company. The formula for the computation of market capitalization is: share price multiplied by the
number of shares outstanding (Philippines: Stock Market Capitalization, n.d.). There had been several
researches that investigated the relationship between mission statement and the firm’s financial
performance; however, the findings in most cases were not very conclusive. Added to this, it has also
come to the attention of the researchers that there is a dearth of researches investigating the
relationship of market capitalization to the quality of organizational mission statement. Going further,
the researchers also presumed that aside from financial performance, market capitalization may be a
factor in the investment decision of potential shareholders. Hence, this study is initiated.
2. METHODOLOGY:
This study examined the components and readability level of mission statements of publicly-listed
companies in the Philippine Stock Exchange using content analysis. Of the 312 publicly-listed companies
as of May 15, 2016, seventy-six (76) were taken randomly as sample (using Slovin’s Formula and 10%
margin of error, see Appendix A). The sample companies were further classified according to market
capitalization (small, medium, large) and the business sector where they belong to (financial, holding
firms, industrial, services, others—mining, oil and property). The mission statements obtained from their
respective company websites were reviewed using Pearce and David’s Strategic Management Model
that employs nine components in assessing the quality of a good mission statement. The following are
the nine components of the said model, according to David (2010):
1. Customers – Who are the firm’s customers?
2. Products/ Services – What are the firm’s major products or services?
3. Markets – Geographically, where does the firm compete?
capitalization reflects their apparent giving of less weight on the specificity of this component in their
crafted mission statement as opposed to the mission statement of companies with medium to large
capitalization. This may imply that some bigger companies give more premium in their treatment of
their employees than what smaller companies do. Also, it can be gleaned from the data that the nine
components are highly significant to companies with small and medium market capitalization while they
are significant only to companies with large market capitalizations. Considering the relevance of the
presence of the nine components in a good mission statement, still publicly-listed companies give
unequal importance on the inclusion of each of these nine components.
Using Tukey Post Hoc test, it was found out that the absence of markets and technology components in
the mission statement makes the difference in the results significant. This means that because the other
included components are in vague terms, markets and technology are not given much emphasis in the
mission statement. This is parallel to the study of Alawneh (2015) who concluded that these two
components are either not mentioned or have low degree of clarity in the mission statements of
Jordanian banking companies. The above finding also indicates the need for publicly-listed companies to
take into consideration the inclusion of these two components in formulating their mission statement
since they may greatly affect the total quality of the mission statement particularly in terms of their
thrust and commitment.
BASED ON BUSINESS SECTOR: Table 3 presents the mission statement content analysis of publicly-listed
companies by business sector. It was found out that the components of a good mission statement were
vaguely stated in all business sectors. This means that the mission statements of publicly-listed
companies were not properly crafted for they did not specify clearly the ideal components of a mission
statement. It was also noted that customers, markets and technology were not given priority in the
development of the mission statement of the sample publicly-listed companies in all business sectors. It
should be pointed out that all the nine components are very important in the strategic management
process of any organization. Also, the content of a firm’s mission statement does matter and could
represent a competitive advantage or disadvantage for a firm (Peyrefitte & David, 2006; Smith, Heady,
Carson, & Carson, 2001).
Moreover, it can be deduced from Table 3 that there is no significant difference on the content of
mission statements of the subject companies when grouped according to business sector. Hence, there
is no difference on the presence of the nine components whether one belongs to financials, holding
firms, etc. As can be noted in the analysis of their mission statements, the subject-companies have
generally stated the components in vague terms. This means that whether these companies actually
consider the relevance of those components, these are not clearly indicated in their mission statement
documentation.
On the other hand, it can be noted that the components of mission statement are highly significant to
those companies belonging to financial, holding firms, industrial and others (mining, oil and property)
while significant only to services business sector. This means that in crafting mission statements,
different levels of importance is given on each of the nine components. Further, using Tukey Post Hoc
test, it was found out that the reason for the significant to highly significant difference results is the
absence of several components in the mission statement of the publicly-listed companies when grouped
according to business sector. Among those are markets and technology, which are similar also to the
missing components when the companies are grouped according to market capitalization. Customer is
another important component which is found missing from the mission statements of the majority of
the companies under the different business sectors. This relates with the study of Arefin, Rajib, and
Bhuiyan (2011) who also indicated that this component is missing from the mission statements of
pharmaceutical firms in Bangladesh. It must be noted that one of the major reasons for developing a
business mission is to attract customers who give meaning to an organization and therefore, a clear
identification of the customers that the organization intends to serve or satisfy is a must. While the
majority of the components are vaguely stated, these three components – markets, technology and
customers, are not even considered most of the times. With the given importance of all the components
in the mission statement, the inclusion of these components is necessary so that companies could
effectively communicate the clear focus of their strategic directions.
REGARDLESS OF CLASSIFICATION: The mission statement content analysis of publicly-listed companies,
regardless of market capitalization and business sector, is presented in Table 4 where it is shown that
there is a highly significant difference on the nine components as presented in the mission statements
of the companies. This means that there are several components which are presented in vague terms
while some are ignored like markets and technology.
In general, the current mission statements of the publicly-listed companies, regardless of classification,
fail to provide clear direction and lack the needed specificity components of a well-crafted mission
statement. In this regard, the companies are advised to include the nine components in the revision of
their mission statements. Relevant to the finding, Desmidt and Heene (2014) believe that the features of
properly crafted mission statement help businesses to realize their purpose that will eventually manifest
in their growth and profitability statistics.
Table 4: Mission Statement Content Analysis of Publicly-Listed Companies (Regardless of Market
Capitalization and Business Sector)
All Companies
Mission Statement Components
WM VI
1. Customers 0.54 Vague
2. Products/ Services 0.93 Vague
3. Markets 0.25 Absent
4. Technology 0.26 Absent
5. Concern for Growth/ Survival 0.80 Vague
6. Philosophy 1.13 Vague
7. Self Concept 1.14 Vague
8. Public Image 0.89 Vague
9. Employees 0.71 Vague
All Components 0.74 Vague
Legend: WM Scale Ranges: 0.00 – 0.49 = Absent 0.50 – 1.49 = Vague 1.50 – 2.00 = Specific
READABILITY OF THE MISSION STATEMENTS: Table 5 shows the mission statement readability level of
publicly-listed companies using the Gunning Fog Index (GFI) scoring. It summarizes that whether the
companies are grouped according to market capitalization category or business sectors, their readability
level is almost the same. It can be seen that the GFI ranges from 17-24 (an average of 22) when
companies are grouped according to market capitalization and business sector. This implies that it takes
22 years of formal schooling to easily understand the mission statement in one reading. This study also
found out that the mission statements of the publicly-listed companies are not that very readable since
a GFI of 22 considers the reading skills of a post graduate (Doctoral degree holder) stakeholder to be
able to fully comprehend the message of the mission statement. While the companies have
stakeholders of varied levels of academic achievements, the crafted mission statement should have
lower GFI to be able to cater to all levels of reading comprehension. With the presumption that the
majority of the stakeholders are not doctoral degree holders, then their crafted mission statements are
not generally readable.
Table 5: Mission Statement Readability Level (Gunning Fog Index) of Publicly-Listed Companies
Gunning Fog Index
Market Capitalization Category (GFI) ANOVA
Small 22.10 p value = 0.591;
Medium 21.65 Decision: Not Significant
Large 19.36
This finding is not an isolated case as this error is most commonly committed in writing mission
statements where the aspect of readability suffers. In the study conducted by Ahmed, Shaukat, and
Islam (2013), the researchers found out that stakeholders need an average of 17 years of formal
education to understand the mission statement of Islamic banks. They further indicated that it is not
possible that all stakeholders of these banks could easily read and understand the mission statement
considering their levels of educational qualification. Also, Sattari, Pitt, and Caurana (2011) pointed out
that the mission statements of the randomly sampled 100 firms in the Fortune 500 annual rankings were
not that readable, and that in the case of many of them, the mission statements assumed the readings
skills of a university graduate. Inasmuch as the company wants to include all the components of a good
mission statement providing a clear guidance to different constituencies, the crafted mission statements
most often become confusing, conflicting and ultimately, difficult to understand.
Furthermore, the study also reveals that whether the companies are grouped according to their market
capitalization or business sector, there exists no significant difference relative to their mission statement
readability. This means that publicly-listed companies similarly failed to take into consideration the
significance of the readability aspect of their mission statements. Therefore, there is a need for publicly-
listed companies to revisit their mission statements to make them readable and understandable to a
wider range of stakeholders.
RELATIONSHIP OF CONTENT ANALYSIS AND READABILITY OF MISSION STATEMENTS OF PUBLICLY-
LISTED COMPANIES WITH MARKET CAPITALIZATION:
The study also analyzed the correlation between the content analysis and readability and market
capitalization of publicly-listed companies which is shown in Table 6. It was found out that the
components and the readability of mission statements have no correlation with that of market
capitalization. This suggests that even though the nine components are not clearly stated and the
readability indexes of the mission statements are too high, these do not affect the value of the market
capitalization of the publicly-listed companies. This implies that the absence or presence of mission
statement components and/or its readability aspect are not predictors of the subject-companies’
amount of market capitalization. This finding is supported by the study of Alawneh (2015) who
concluded that there is no strong positive relationship between the components of mission statement
and performance in the Jordanian banking industry. A similar study by Barktus, Glassman, and McAfee
(2006) indicated that there is no direct association between the components of mission statement and
the financial performance of the selected companies listed in the 2001 Fortune Global 500.
Table 6: Correlation Analysis between Content Analysis (Mission Statement Components) and
Readability (Gunning Fog Index) and Market Capitalization of Publicly-Listed Companies
Items r-coefficient Interpretation
Mission Statement Components
1. Customers 0.059 No Correlation
2. Products/ Services -0.119 No Correlation
3. Markets 0.077 No Correlation
4. Technology -0.212 No Correlation
5. Concern for Growth/ Survival 0.029 No Correlation
Table 7 further supports the correlation data in Table 6. It reveals that the R square value is 0.129 which
means that the regression model indicates 12.9% of the variance in market capitalization. In addition,
the p-value of 0.448 is not significant and therefore, the components and the readability of mission
statement are not predictors of market capitalization as also indicated in Table 6. Despite this, a
regression equation is developed to further support the above finding. The regression equation
estimates the relationship between the independent variables (components and readability of mission
statement) and the dependent variable (market capitalization). These estimates tell the amount of
increase in market capitalization that would be predicted by a one unit increase in the predictor. (Note:
For the independent variables which are not significant, the coefficients are not significantly different
from 0, which should be taken into account when interpreting the coefficients). For example,
Component 1 (Customers) has the coefficient (parameter estimate) of 17.172. Therefore, for every unit
increase in Component 1, 17.172 unit increases in market capitalization is predicted, holding all other
variables constant. However, this is not significantly different because the p-value is greater than 0.05.
Table 7: Regression Analysis between Content Analysis (Mission Statement Components) and
Readability (Gunning Fog Index) and Market Capitalization of Publicly-Listed Companies
Unstandardized Standardized
Model Coefficients Coefficients T Sig
B Std. Error Beta
(Constant) 191.184 72.788 2.627 0.011
1. Customers 17.172 42.113 0.052 0.408 0.685
2. Products/
-9.7490 35.294 -0.035 -0.276 0.783
Services
3. Markets 57.852 43.465 0.173 1.331 0.188
4. Technology -53.024 42.250 -0.154 -1.255 0.214
5. Concern for
-0.3420 33.692 -0.001 -0.010 0.992
Growth / Survival
6. Philosophy 10.645 51.341 0.033 0.207 0.836
7. Self Concept -83.226 42.272 -0.287 -1.969 0.053
8. Public Image 34.845 34.745 0.142 1.003 0.320
Regression Equation:
mission statements are not readable. The study also proves that components and readability of the
mission statements are not predictors of the value of market capitalization of publicly-listed companies.
Based on the conclusions drawn, the subject publicly-listed Philippine companies need to review and
revise their respective mission statements taking into consideration the nine components indicated in
this study. The components that are written in vague terms should be improved in order to express
exactly what the companies really hope to achieve. Further, the companies should give importance to
the inclusion of markets and technology in developing their mission statement to further maintain their
competitive advantage in the industry sectors they belong to. It is also recommended that the nine
components of an effective and valuable mission statement be written taking into consideration not
only the management context perspective but also other stakeholders’ perspectives (especially
customers and investors) whenever appropriate. Likewise, the aspect of readability should be
considered in the revision by reducing sentence length and the use of multi-syllabic words for easy
understanding of its message to all stakeholders. In addition to the text to be used, the target readers
(stakeholders) should be considered because they may have different levels of education and
sophistication. The theoretical foundation and content analysis provided in this article could serve as
guide for researchers and practitioners going forward. Further research relating the quality of mission
statements and market capitalization of stock companies is encouraged to further validate the results of
this initial undertaking.
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Appendix A
Market Capitalization of Sampled Companies (in Billion Pesos – As of 5/15/16)
n = 76
Small Category:
Market Capitalization in Billion
Company Sector Pesos (As of 5/15/16)
1 Financials 2.35
2 Holding Firms 0.33
3 Others (Mining and Oil, Property) 0.99
4 Financials 6.75
5 Others (Mining and Oil, Property) 3.05
6 Financials 0.73
7 Others (Mining and Oil, Property) 0.68
8 Services 0.42
9 Financials 0.81
10 Holding Firms 0.53
11 Holding Firms 3.83
12 Services 1.99
13 Industrial 4.38
14 Industrial 0.40
15 Financials 8.05
16 Services 4.95
17 Industrial 7.76
18 Services 0.84
19 Services 7.42
20 Industrial 1.52
21 Industrial 0.28
22 Others (Mining and Oil, Property) 2.49
23 Services 0.44
24 Services 3.54
25 Industrial 7.61
26 Holding Firms 1.53
27 Services 3.45
28 Holding Firms 0.41
29 Industrial 4.15
30 Holding Firms 15.00
31 Financials 22.28
32 Others (Mining and Oil, Property) 33.09
33 Services 50.39
34 Industrial 47.17
35 Financials 73.78
36 Others (Mining and Oil, Property) 46.32
37 Industrial 10.31
38 Industrial 14.73
39 Industrial 12.73
40 Services 53.57
41 Services 54.51
42 Industrial 92.91
43 Holding Firms 34.14
44 Financials 11.54
45 Others (Mining and Oil, Property) 9.60
46 Others (Mining and Oil, Property) 14.86
47 Others (Mining and Oil, Property) 55.61
48 Industrial 31.73
49 Others (Mining and Oil, Property) 31.12
50 Industrial 20.60
Average 16.35
Medium Category:
Market Capitalization in Billion
Company Sector Pesos (As of 5/15/16)
1 Holding Firms 391.58
2 Holding Firms 245.76
3 Financials 263.00
4 Industrial 102.75
5 Services 377.23
6 Services 112.25
7 Holding Firms 166.50
8 Financials 135.64
9 Financials 365.41
10 Industrial 445.90
11 Financials 373.29
12 Holding Firms 148.50
13 Industrial 388.17
14 Industrial 333.71
15 Industrial 246.30
16 Industrial 124.93
17 Others (Mining and Oil, Property) 136.27
18 Holding Firms 163.53
19 Services 116.42
20 Industrial 111.30
Average 237.42
Large Category: