Final Reflections 1

Prompt #1:
In Module 1, you watched "Invictus," a clip from the movie "Gandhi," and a 60
Minute Segment on Mindfulness. The idea was to have you look at attitude and a mental
model about conflict, review the attitudes of two powerful leaders, and consider your own
approach to conflict. Did this Module help set a foundation upon which to develop the rest
of the course? What worked and didn't work?
My thoughts during through the process of Module 1 was inspirational. I thought that module 1
set the tone and relativeness to the oncoming modules to be met. Relating to the movie and
video of Gandhi, I thought it spoke loudly towards mental models and invited a tremendous
amount of self-reflection. I also thought that the mindfulness video was a great introduction into
the thought process of mediation and patience.
Prompt #2: In Module 2, you were introduced to the martial art, Aikido. The purpose of
this module was to use a martial art that deals with "physical conflict" in a different way, a
way that provided a metaphor for how to deal with conflict in the workplace. What did
you take away from this Module? Did you see a connection between the principles of
Aikido and the principles of dealing professionally with workplace conflict?
I thought that it worked very well as a simile to introduce a martial art as a way to resolve
conflict in the workplace. The comparability was comprehendible, and I thought that it allowed
another way to remember a lot of the steps into this new mental model of conflict resolution.
Prompt #3: In Module 3, you were introduced to the first conflict transformation skill,
"Spitting Out the Hook." Did you learn the skill? Will it help you deal with conflict? Was
this quiz (and were the quizzes} fair, too hard, or too easy? Did the quizzes help you gain
more from the text?
Why I liked the spitting out the hook module was because it was the first introduction to apply
our teachings in a real-life perspective. It allowed me to use what I was learning and get an even
better grip on the knowledge so that I can use it more and more in practice. The step by step
process of spitting out the hook allowed myself to remember the information and engage in the
process of it. I thought the quizzes were fair. Definitely not too hard but not extremely easy
either. If you were to read the chapters, watch the videos, and put in the time for the quiz, I think
anyone can do well on them to achieve the grade that they want. I also thought that the quizzes
helped my gain some insight into the text because it showed me more of what I was reading in
terms of highlights to be remembered and noted.
Prompt #4: In Module 4, you were introduced to the second conflict transformation skill,
"H.E.A.R." Did you learn the skill? Will it help you deal with conflict? Some of you
already use an active listening skill; was learning H.E.A.R. too redundant or was it
valuable to review?
The H.E.A.R. model was significant for me. I thought it emphasized an understanding about
myself and has taught me something that I did not recognize as a weakness as much as it actually
was. And that was listening. This module showed me that my listening skills were not as
adequate as I had thought. I think the quote that stood out for me the most from this module was
in the TedTalk and he had said “we have two ears and one mouth”; listening more and
continuously practicing listening is imperative.
Prompt #5: In Module 5, you were introduced to the third conflict transformation skill,
"BURN CLEAN." Did you learn the skill? Will it help you deal with conflict? Will it help
you express your "wants" without throwing out hooks?
I thought that the BURN CLEAN model helped me understand communication and conflict
resolution in a more precise way. For example, what I thought stood out to me from the model
was step 3 in the process, in which you affirm your relationship with the other person. I thought
that is extremely useful in situation where people tend to feel attacked, rather than explaining the
situation and emotion. I think it helps a lot with expressing your wants without throwing out
hooks to the other person.
Prompt #6: In Module 6, you were introduced to the fourth conflict transformation skill,
"SAY YES." Did you learn the steps in this skill? Will you be able to use it to help you
transform conflict? How confident do you feel about using the SAY YES Model?
The SAY YES model was a little more difficult to apply but with more and more practice, I think
that it can be used as a great way to introduce mediation into the workplace as a leader. There is
more depth within this model but nonetheless, very important to understand and engage in.
Right now, my confidence in using this model is lower than I would like, but that is due to the
lack of practice that I have put into learning something with such great depth and understanding.
Prompt #7: Is there something you wish you had learned or some topic we needed to spend
more or less time on? Add any final thoughts you think would be helpful in improving this
course. Overall, was the workload fair and manageable, light or too much?
Overall for this course, I thought that I had learned a great deal. I have so much to take away
from this course and in such a short amount of time. I think that my favorite part from this
course is that we were able to use the information and talk about how the exercise had went on
our part. The coursework is fair and manageable. Sometimes I would fall a little behind, but I
do not blame it on the coursework from this course. I was able to learn and be engaged in the
teachings throughout this course.

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