1 - Cutted1
1 - Cutted1
1 - Cutted1
Objectives
At the completion of this unit, students should be able to:
Name and define hotel types
List hotel activities
Speak and write about a local hotel.
Part A
221
17.1.2. How could you describe the following types of hotel? Say what you .
think about each of them in terms of:
- where you might find the hotel - the kind of guests who stay in it
- the owners - the.length of time they.stay
- the facilities and services - what it costs to stay in it
222
(h) It is situated in pleasant scenery, and provides comfortable but
informal accommodation for people who want to relax in a quiet place.
When the nights draw in and summer is only a fleeting memory, everyone deserves to escape into luxury. At £145 for any tw
Warmth breaks are a unique passport to a world untouched by work or worry.
With superb golf and sporting facilities, The Gleneagles Mark Phillips Equestrian Centre and the Country Club, the opportuniti
The sooner you telephone the sooner you can escape.
ro
For further information contact Gordon Mair, Auchter
Perthshire PH3 INF. Telephone 0764 62231. Telex 76
Winter Warmth Breaks run from 1 November 2009 -30 April 2010 su
EXECUTIVE HOTEL
57 Pont Street, Knightsbridge, London SWlX OBD
Tel: 0l-581 2424--- -
Fax: 01- 589 9456 Telex: 9413498 EXECUT G
Single: £49.95 + VAT
_ Double/Twin: £64.95±_\TA T
Extra Single: £19.95 +VAT
Elegance, privacy and exceptional value in one of the world's most fashionable neighbourhoods. Buffet style English breakfast includ
sters - baths ensuite, comfort, quiet, fresh home cooking, licensed. Splen_ded scenery, uncrowded walks. DB&B from £22. Brochure: Mrs Moffet, Bi
--WILLAP-A -MAN0R-HOTEEi
Bossiney, Tintagel, Cornwall PL 34 OBA ii < ,',
<
--·-- -- - -
Tel: Camelford (0840) 770782
One of the most beautifully situated hotels in Cornwalt - -- ·- > '>'>
ETB 3 Crowns Bedroom Category 4. Beautiful character house amidst lovely Comish scenery
in 14 acres of gardens and secluded woodland. Private access to Bossiney Common. Coastal i
path. Minutes from
thebeach. 14 Bedroomaccommociation:-a11en suites. iv.-ige,Ictiil· -
bar, games room. Dinner, Bed & Breakfast £149 per week incl. f){
Reductions for children. Pets welcome. Open all year.
;.-.: ::-:-.:;- ::::::: ·: :: ·;..-:- ::-::::.. : :: ·;:: g ::: ;:::: .::::':: ;t..: ;: ;.;5;;.--j::- ; ::::"<::.::,-- ?X---='.?- :;,-:-- 0 :.?.::-»?; - 0;.::::
224
e0<U®Ur9lJ(fJG/LS&
The ideal centre for touring, walking and visiting the Glasgow Garden Festival. Enjoy our wholefood vegetarian or traditional meals in t
BROCHURE:
--
Fiona and Derek House, Brook Linn Country House, Callander, Perthshire.
Tel: (0877) 30103.
17.2.3.2. Group work: Think of some hotels you know well in your region. What
types of hotel are they for? Choose one of the hotels you know the best
and write an advertisement about this hotel. Then talk about it with others
in your groups.
-PA,A-
-O
w
(!W,
-S TOWl4
--- --g (!IJ,,
-g(!.
BNow look at Georgia's diary for another day. Complete what he says to
Tim, as iii the examples given.
226
(a)
227
PartB
17.6.1. Study the list below, then listen to four hotel users talking about what
they think is important in a hotel. Tick(-;) the area(s) that they mention.
guests
1 2 3 4
large rooms
small hotels
good facilities
friendly s_tilff
near the town centre
efficient service
17.6.2. The comments you heard were made by the people described below.
Listen to the cassette again and try to match the comments to the
people who made them.
a. D A successful French research scientist who is often invited to speak _
at international conferences.
b. □ A retired Banker from the USA.
c. □ The Sales Director of an export company in Turkey.
d. □ A travel writer for several British newspapers and magazines who
also presents a television programme on holiday and travel.
17 6.3. _Speaking & writing practice
17.6.3.1. Pair work: Study Tapescript 17.6.1. Practise the dialogues first v,1ith
book open, then book closed. Change roles.
17.6.3.2. Pair work: Make similar conversations and then work with your
partner. Change roles.
229
Accommodation Size Room types Price Facilities Other info.
Ahwahnee 123 rooms single $196
Hotel and 5 suites room/cottag
e double $202
room/
- ----- - -- -- cottage suite from $375
Yosemite shops,
Lodge /Qunge, 2
restaurants,
coffee shop,
cafeteria
Camping
Where to stay
From luxury hotel to simple tent, Yosemite offers a wide choice-oraccommodatk,-ns.
Reservations are advised at all times, and especially in sumrner. For stays during
the summer season and holidays, make reservations as far as-"one yeaf"in advance
to
avoid oeing -disappointed. Write to the Yosemite ParK-- Gi.Jrry-Gcf. Reservation
Department, 5410 E. Home Ave., Fresno, CA 93727 (tel. 209/252-4848). - -
--- ----- - T AFiwahnee Hotel -- - - -- -- - - - ---- -- -- -- ------- -------
Yosemite Village. Tel 209/252-4848. 123 rms. 5 suites.
----------------c----
$ Rates: $196 single room or cottage: $202 double room or cottage;fro-m $375 suite:
Lowermidwe-ek-winterrates are available:------ ------ --------------
Luxurious and very centrally located, the Ahwahnee is the park's premiere hostelry. A
short, signposted walk from Yosemite Village, this lovely hotel was built in 1927 from
local-- rock-. Rooms-are both eomfortablean'd-eleganFwith-fu1Tbaths, and- sturdy;rustic
wooden furniture. Suites include an additional sitting-room. The hotel's celebrated
dining and entertainment facilities include the Indian Bar Room for drinks and the
splendid Dining Room, where dinner reservations are required year round.
·------- - ----------- --- - ----- ----- -----
Yosemite Lodge
near the foot of Yosemite Falls. Tel. 209/252 - 4848. 600 rms and cabins (150 with
ba_tb_) ---
230
230
\
\.
\
$ Rates: $43 single or double without bath, $40 cabin without bath; $75 single or
double with bath, $52 cabin with bath.
Yosemite Lodge is within easy walking distance of most of the valley's attractions. It
offers attractive but simple hotel rooms and small redwood cabins. Because it's
priced so well, this place is popular, and reservations should be made as far in ·
advance as possible. Facilities include a coffee shop, lounge, two restaurants, and a , 1
cafeteria, as well as several shops. ·,
Wawona Hotel
4 miles inside the south gateway. Tel. 209/252 - 4848. 104 rms.
$ Rates: $55 single or double without bath, $74 single or double with bath.
You won't be roughing it at the Wawona, near the southern end of Yosemite. This is
the oldest hotel in continuous service in the national park system, dating from 1879.
The pretty wooden structures offer comfortable, if sparsely furnished, rooms; facilities
include a swimming pool, a tennis court, and a nine--hole golf-course, as well as
nearby stables.
Camping
Yosemite's 300-plus year-round campsites expand to a whopping 2,000 sites in
summer. Campground fees range from $4 to $12 per day. Sites are scattered over 20
different campgrounds, and split into two categories. The $7 to $12 Type A sites are
the most elaborate, with well-defined roads, parking, drinking water, flush toilets, and,
generally, a fireplace, table/bench combination, and tent space. The $4 Type B sites
may be accessible by road or trail, and conveniences are limited to basic sanitary
facilities and a smattering of fireplaces and tables.
From June 1 to September 15 camping permits are limited to 7 days in the valley and
14 days in the rest of the park. The rest of the year campers can stay for as long as
30 days.
For more details on campgrounds, contact the Campground Office, P.O.Box 577,
Yosemite National Park, CA 95389 tel. 209/372 - 0265 or 372- 0200.
Source: Frommer's California.
17.7.2. Listen to these two telephone calls to the California Travel Bureau in
London.
17.7.2.1. Complete the information in the chart which follows. Leave blank the
column headed 'You'.
Name Ms. Wallace Mr. Curtis You
231
17.7.2.2. Look at the following expressions, most of which are used in the
dialogues. Three of them are not used. Listen again to the cassette and
identify the three expressions which are not used.
a. Can I help you?
b. Could you give me some information about accommodation?
c. I wonder if you could help me?
d. Could you give me your name and address?
e. I'm trying to find out about accommodation.
f. Is there anything else?
g. Certain.ly.
h. How may I help you?
i. What would you like to know?
j. I'd like some information, please?
k. Could you possibly send me details?
1. Would you like me to send you some information?
17.7.2.3; Pair work: Each partner should fill in the column in the table headed
'Yozt ', and then acfout simi(qr.conversations_. Tqke it in.turr1§_
tqplayth,e part of the customer.
17.7.3. Speaking & writing practice
17.7.3.1. Work alone: Listen again carefully and repeat each sentence the
Ct]J clerk says. Notice the pronunciation.
17.7.3.2. Pair work: Study Tapescript 17. 7.2. Practise the dialogues first with
book open, then book closed. Change roles.
17. 7.3.3: Pair work: Make similar conversations and then work with your
partner. Change roles.
• If you ask me, a hotel that doesn't make you feel really special .....
• n sliouldaHr66eas neafthe centre oftown as possible .....
Can you think ofother ways in which people gfvetheir opinions?
232
17.8.2. Expressing times on the clock
Written forms: 01.00; 11.30; 14.45; 19.30; 21.15; etc. May also be
written as: 1.00 am; 11.30 am; 2.45 pm; 7.30 pm; 9.15 pm, etc.
Spoken forms: The above forms would probably be said as one o'clock
(in the morning), eleven thirty (in the morning), two forty-five (in the
afternoon), seven thirty (in the evening), nine fifteen (at night). But am
and pm can be used in speech also - one am, two forty-five pm, etc. It is
also possible to use the forms half-past eleven (for 11.30, etc.), a quarter
to three (for 14.45, etc.), a quarter past nine (for 21.15, etc.)
Note: In America, forms like a quarter of two can be heard (for 01.45) or
a quarter after two (for 02.15).
17.8.3. Making a decision
Simple future: We'll put them in a different room, etc.
Use of have to: We'll ltave to put them in a different room, etc.
17.8.4. Talking about arrangements for the day
For arranged events, tlte present continuous is common:
A salesman is giving a demonstration at eleven thirty.
But in a hotel, ltave would often be used, like this:
We It ave a wedding party this afternoon.
We ltave a large group arrivh1g this afternoon.
17.8.5. Speaking & writing practice
17.8.5.1. Pair work: Study the expressions m 17.8.1. Now make similar
sentences to express your opinions on:
a. the hotel industry in your country.
b. the President of the USA.
c. airline cuisine.
d. classical music.
e. computers.
f. people who drive under the influence of alcohol.
17.8.5.2. Pair work: Look at the pictures and read the sentences. Then match the
pictures with the correct sentence.
4 5 6
a. I'llpost it for you, sir.
b. I'llsend the maid, sir.
c. I'll order one immediately, madam.
d. I'ff reserve one for you, si.r.
e. I'llget you the bill, madam.
f. I'll leav him a message, madam. - -
17.8.5.3. Pair work: Look at these ways of talking about likes and dislikes.
Can youput them in order from 'like most' (1) to 'dislike most' (10)?
D I like smaller hotels.
EJ I love going on vacation;espectauy•i1rEurope:··
□ I don't mind paying for it.
□ I enjoy staying in hotels.
□ I hate flying.
D I'm not too keen onItalian cooking.
.□·. I can't stana lymg on a oeacfi alfaay.-- . -.
D I hate people who don't say thank you.
D We're both fond of walking.
D I dislike itwhen you do that.
Now make similar sentences to say how much you like or dislike the
following:· -······························································-
a.. Chinese.food<·······••· ¢'_§11nbatl1ing· /.·•··..·.· ·• e.•• driyiri.g
.. E·•···•·t i g.J().!ll ·•th atr •••:• .•·••··•··•4Z.Yi !!! g fl.•giJJ rie§t'. f•·•r irif L•·•··•··········• •
17.8.5.4. Pair work: use the present continuous and have to talk about
arrangements for a day in the hotel where you are working_. _
234
----- --- - = ·-·a• •ca cc·-c =-----
-
'1 )
12:JS: A H t.;, N,.;t:.,c,,,.d l-lc:td <Jc -
14-O0: H c,t £ ,...t,,-.. g , -
1S !+S: ,...dc,,,J;..
accommodation moderate
, adequate motel
celebration motorist
clarify recreation
··coach
commercial . _ resort
conference roughing
congress scale
due to scenery
entertainment service
exhibition situated
facility spacious
furnishings standard•··
guest house wealthy
informal wedding
mn whopping
international
---.c---. -- ---- ---- ---- ,_ - . --,- -- -----------
luxury
236
UNIT 18: ROOM TYPES AND HOTEL FACILITIES
Objectives
At the completion of this unit, students should be able to:
Identify more about hotel room types and faf ilities _
Reply enquiries from people who need rooms in a hotel
Write a description of a hotel's rooms and facilities and talk about it.
Part A
238
18.2. LISTENING & PRONUNCIATION
18.2.1. A secretary from Speed Sportwear is talking to the Manager of the
Park Hotel, to arrange accommodation for visiting staff.
Accommodation will be needed for all grades, from sales staff to _
Managing Directors.
Listen to the conversation and check your answers to 18.1.3. Then
listen again and answer these questions:
(a) Will Speed Sportwear have to pay normal room rates? How do you
know?
(b) In the opinion of the Hotel Manager, what kind of staff would the
following room types be suitable for, and why?
the single rooms
the twin rooms
the Delphos Suite
the Bella Vista Penthouse
18.2.2. Listen again. Fill in the normal 'rack' rates for the room types
mentioned in the conversation.
etc.
18.2.3.2. Pair work: Most hotels contain rooms which are used for purposes
other than accommodation. Match the rooms on the left with the
purposes on the right.
the tape when instructed. What kind of roon:f (or-rooms) would yo,r
offer them?
Enquiry 1 .............................................................................
Enquiry 2 .............................................................................
Enquiry 3 .............................................................................
Enquiry 4 .............................................................................
Enquiry 5 .............................................................................
18.3.2. Listen to t1rn-next pan-of the tape You can heifr-'-'the suggestions the
Receptionist makes, but they are not in the same order as the
240
enquiries above. Match suggestions and enquiries.
240
Suggestion (1) goes with Enquiry .....
Suggestion (2) goes with Enquiry .....
Suggestion (3) goes with Enquiry .....
Suggestion (4) goes with Enquiry .....
Suggestion (5) goes with Enquiry .....
18.3.3. Speaking & writing practice
18.3.3.1. Pair work: Read the following sentences to your partner (whose book
should be closed). You can read the sentences in any order. You partner
should say as quickly as possible what the sentence refers to. Add more
sentences of your own.
(a) It's a room with one large bed for two people.
(b) It's a room where you can show goods and products to people who are
interested in them.
(c) It's a room where you can have a meeting for a large number of people.
(d) It's a place where you can stand or sit, built out from the window of an
upstairs room.
(e) It's a large vertical section of wood or plastic that divides two parts of a room.
(f) It's a room with a door which leads through to another room.
(g) It's an area outside a room, in the open air, where guests can sit and
have a drink or a meal.
(h) It's a room where a lot of people can dace.
(i) It's a system that takes heat from one place and supplies it to all them
rooms in the hotel.
(j) It's an item of soft furniture that people sit on or sometimes sleep on.
241
18.4. LANGUAGE FOCUS & PRACTICE
18.4.1. Expressions to learn
I'll quote to you first of all are what we call 'rack rate', that is-· the nQfll1_al rates quotes to the public. But obviously w
ld be best to use at least two rooms, including the ballroom and the adjoining reception room.
t he would find ideal, sir.
a family room, madam? It has four confortable beds and it's extremely spacious.
cially built for that type of meeting. It will accommodate up to 300 delegates.
features. Draw up a list of 'special' room in you hotel (not just ordinary
-- -bedrooms/Decide on their names, their special features, and the rate for
occupying them.
18.4.3.2. Pair work: Now work with a studentfrom another group.
Student A: You are a manager in the hotel you reorganized m
- ·Exercise· lR:4:3.1. Be-ready to·answer errquiri-es· about the
... hoteLfrom people with special needs..--- ·-. -··-----
242
Student B: Take the part of three or four people with special needs
who require rooms. Explain your needs to the manager,
and find out what he/she can offer.
18.4.3.3. Pair work: For student A's part, see below. For student B's part see
18.4.3.JB, Appendix 1.
Student A: You own a hotel. You want to improve the hotel by
adding:
- four double/twin rooms
- a ground floor suite, with terrace
- a conference room
- an exhibition room
You can afford to pay £360,000 at most. You are
discussing your plans with a building contractor (Student
B), who is giving his estimate for how much your plans
would cost.
Note down the builder's estimates. Calculate the total cost
and make a final decision about the extra rooms you want.
Tell the builder what you want him to do.
Student B: Reads the information in 18.4.3.3B, Appendix 1.
Change roles.
243
PartB
18.5.2. Match the hotel guidebook symbols opposite with the facilities
listed below. A few have been done for you.
-------------- •-. ~ -- --- --- . - - - - .. - -- - -
Match the hotel guidebook symbols opposite with the facilities listed
below. A few have been done for you;
□ tennis
□ special Christmas arrangements
□ telephone in
□ recreation/games room
bedroom
·-·- ---------- ----□- parkin,.._g - DJaundcyLvaletservice -·--··------- --···-· _
□ conferences □ four-poster bed
. □ central heating □ building of historic
D TV in bedroom interest
□ foreign language spoken □ children welcomed
□ solarium
□ facilities for disabled ... _ g_ l!i J_porter
□ morning coffee/snacks D dogs allowed
□ bar □ golf-course (9 holes)
□ mini-bar in bedrooms -----□ golf-course{l8 holes}---
□ s i:t1lllling-pool D air- 011ditioning
□ fishing
244
6[ ]Lifr
33 I! l
11 [I]
12 21E}
245
18.6. LISTENING & PRONUNCIATION
18.6.1. Listen to this conversation between the General Manager of the
Palace Ho.tel and a former colleague, who meet at the annual
Hoteliers' Conference. As you listen tick ( 11 ) the facilities that the
hotel has now.
□ gamesroom □ fitness centre
□ tennis courts □ sauna
□ golf-course □ business apartments
□ solarium D business centre
□ swimming-pool □ conference rooms
18.6.2. Speaking & writing
practice
18.6.2.1. Pair work: Study Tapescript in 18.6.1.
Student A: You are the former colleague.
Student B: You are the General Mana.ger of the falace ?ot l.
Practise the conversation first with book open, then book closed
Change roles.
·18:6 2:2-:-Pair work: ·Mak:ea ·similar· conversation. Tthen work w1tli your
partner. Change roles.
Far from being places used only for sleeping and yes, the beds are
exceptionally comfortable - our Classic Room make waking hours fly.
.. ·wm{"tnefr· subt1e·colours·· aria lime .. oak. fumishiiigs,-·tney're light··
spacious, and. charming; ideal for working (there's. large, business-like
desk) or relaxing (there's satellite TV with three international channels; a
radio, a computerized mini-bar; facilities fqr making your own tea and
coffee; two extremely restful armchairs ).
A beside panel gives remote control of lighting, TV, radio, and signs for
'Make Up Room' and 'Do Not Disturb'.
A trouser-press, iron, and board keep creases razor sharp or invisible as
required. An air-and-temperature control system ensures an atmosphere
perfect for individual requirements.
This level of thoughtful comfort extends into beautifully designed
bathrooms with basins, showers, and baths.
And if visitors want anything else, they can always dial room service 24
/tours a day.
8 8
247
Listen again and say how you feel each receptionist behaves. Are
they: -·------- ---·----,---- ·---·-····--·-·-· - ,,, - ----- •--- ···--·-··--•----· .,.. ,_ ------
a. interested/ persuasive?
b. bored?
How do you know?
18 7.3. Speaking & writing practice-.
_]8.-7.3.L-Pair work: Study-Tapescript,in 18.7.2.--- - -------- ---·- ------- ---
- Student71: Y-ou are the- prospective guest;--
Student B: You are the receptionist.
-------------- -- ----,--------- -----------·------ -
Practise the conversations firstwith book open, then book closed. Change
roles.
-J8:7.3.2. Pair work:-- Make similar conversations- and then work with your -- -
partner. Change roles.
18.8. LANGUAGE FOCUS & PRACTICE
18.8.1. Expressions to learn
249
18.8.4. Extra facilities
251
18.8.6.3. Group work: What problems do tall people face in hotels? Make a list,
then read the text below to check if your ideas are included. What other
problems are mentioned in the text?
Read the text again and answer the questions:
1. What other words or expressions are used to describe tall people?
2. Who exactly is affected by this problem?
3. What solutions are being suggested?
4. What steps have already been taken?
1.
Edinburgh Lothian Map Ref: 32C3
Johnstounburn House STB 4 Crown Commended,
Hotel AA***, RAC***
Humbie EH 36 SPL FULLY LICENSED
Tel: Humbie (0875} 833696 Open all the year
Fax: (0875} 833626 Single bedroom fr £90.00
Manager: Ken Chernoff ·--·- - pedray
Mount Charlotte Thistle Double bedroom fr £125.00
Hotels per day
Full breakfast included
17t h century country Full breakfast £7.50
hiuse hotel set in acres of Lunch fr £12.00/alc Dinner
lawns, gardens, and farm fr £26.00/alc
land, at the foot of the Restaurant: Contemporary
beautiful Lammermuir Hills, Scottish
fifteen miles from Edinburgh. Open: Lunch, 12 - 2 pm
20 bedrooms of distinction Dinner 7 - 9 pm
with private bathrooms. Seats: 40
Scottish Tourist Board
Commended.
2.
Edinburgh Lothian King · Map ref: 32B3
James Thistle Hotel THISTLE ****
FULLY LICENSED
St James Centre, EHi 3SW
Tel: Edinburgh (031) 556 Open all the year
0111 Telex: 727200 Single bedroom with bath fr
Mount Charlotte Thistle £72.00 per day
Hotels Double bedroom with bath
fr £90.00 per day
Just off world-famous
Full Breakfast £8.25
Princes Street, the hotel is a
Continental £6.25
great place to return to after
Lunch fr £7.SO/ale Dinner fr
a day spent exploring the
£11.50/alc
Castle, the Royal Mile, and
Restaurant: French cuisine
the city's celebrated galleries
Open: Lunch 12.30 - 2 pm
and gardens or after a tiring
Dinner 6.30 - 10 pm
day's business. 147 rooms,
Weekend rates available
all with bathroom. French
Brasserie and American
themed bar.
3.
Map ref: 32B3
Edinburgh Lothian
Edinburgh Tourist Board
Linden Hotel and FULLY LICENSED .
Buntoms Thai Open all the year
Restaurant Single bed room fr £32.00
9/13 Nelson Street, EH3 6LE per day
Tel: (031) 557 4344
with bath/shower fr £39.00
Proprietor: Mr. Buntom
Dejrudee
- ,.. per day ·-
Manager: Mr. Anthony Double bedroom fr £44.00
Carrigan per day
with bath/shower fr £55.00
Central Edinburgh hotel in
·· per day
fine Georgian terrace close
Full breakfast included
to town centre with-
Lunchfr£7.00 Tea fr £2.50
Scotland's first Thai
Dinner fr £10.00. l"IJai .
restaurant. 20 bedrooms
cusine. Seats 70
(with and without facilities)
10% service charge added
in well-established small ..
-- - in restaurant.
hotel. providing good value
for-money. Bar, Night porter..
Close to theatres and shops.
2 ---: ·· ·- ---· - .::: ..
a. Which hotel
would you like
to stay in?
Why?
b. A
re
any
o-
fthe
hot
el
suit
abl
e
for
t
gu
es
ts
pr
file
d;t the . nk are
start
ofU11 ; essential?
i! 17? ]
Match b. Establish an
them . order of
up priority.
i:fposs R
254
ible. e
a
18.9.2. Group
work: d
The
White t
Lion h
Hotel
is old. e
Hotel
inspec l
toi-
hav i
J11st_ s
visited
it and t
made
a o
numb f
er of r
recom
mend e
ations
and c
allow o
guests
m
w m
i e
t n
h d
s a
t
p
e i
o
c
i n
s
a
l ;
a. W
n h
e i
e c
d h
s d
o
t
y
o
o
s u
t t
a h
y i
Recommendation Priority Approx. cost
18.9.2.2. The hotel owners have calculated how much each alteration 1vill
probably cost. In addition to the inspectors' recommendations, they also
want to make other changes to ;,nprove the hotel. They have a total
budget of £30,000 for all the alterations.
In groups, look at the two lists and decide what you are going to spend
the money on. Then compare 1vW1 another group.
256
UNIT 19: INTERNAL ORGANISATION
Objectives
At the completion of this unit, students should be able to:
Identify the positions and responsibilities of hotel staff arid departments in a hotel
Say what an internal organization in a hotel should be like
Describe some main departments and their duties in a hotel.
Part A
19.1.2. Check if you know words for the following jobs. Often there is more
than one word that can be used.
(a) The person responsible for the cooking in the kitchens.
(b) The person who looks after guests' reservations.
( c) The person in charge of service to guests in the restaurant.
(d) The person responsible for keeping the hotel clean and supplying
linen.
(e) The person who looks after all money paid to or by the hotel.
(f) The person responsible for greeting guests, helping them with their
luggage, organizing their transport, an:d dealing with their mail.
19.1.3. Complete these entences, spoken by a hotel manager. You will hear
them in the Li.st_ ning e _ rci_sl' J9 ..2.1. Vse tiles wor s.
responsible under(x 3) charge after includes to supervises
(g) The Head Waiter .................. three Station Waiters, and two part-
time waiters;- , -_ 0-
(h) ............... the Head Chef we have the Second Chef, and two trainee
-------- c=h=efi=s . _
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( STAFF!
19.2.2. Ask and answer questions about the staff in the diagram you
labeled:
Make sentences about the pictures, giving reasons for your answers.
This table will help you:
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