5G For Business Ebook

5G
A new kind of connectivity

How 5G will transform UK plc – and your business
2 5G: A new kind of connectivity for business
We’ve all seen the

news – 5G is happening.
Many people are eagerly looking at 5G to change the
way they connect on the go, downloading TV series in
minutes or talking to their friends through high-speed
video calling. But the biggest opportunity for 5G isn’t
what it will do for consumers, it’s how it will
transform business.
On our journey to 5G, that’s where we started. With a customer-led

approach, talking to FTSE 100 companies and customers, wanting
to understand how it could unlock possibilities that just aren’t
achievable today. That customer-led focus continues, as we open up
5G innovation spaces across the UK, including in our Wayra start-up
accelerator academies. This will provide 5G test environments to fuel
ongoing innovation. It’s our belief that 5G can’t be regarded as just
improved connectivity. It can change the way your business operates
and open up new ways for you to serve customers and for your
people to work.
EVOLUTION OF 5G WHAT IS 5G BENEFITS OF 5G USE CASES WHY O2

The possibilities of 5G are endless, but rest assured, we’ll

implement a balanced rollout and continue to upgrade our 4G
network across the country. We listen to our customers, and
according to YouGov, while only 11% of consumers think network
operators should prioritise the rollout of 5G, 31% would prefer
improved 4G connectivity and fair tariffs to be a higher priority1.
That’s why 4G remains the backbone of the O2 network.
As we roll out 5G, our intelligence-led strategy is driven by data and

insight to identify where customers will benefit from 5G the most –
and throughout its rollout, we’ll work with you. As you look at 5G
and its potential for your business, I know our dedicated business
teams will be with you every step of the way. Do talk to us and
find out what you could achieve with 5G, and get a head start
on your competitors.
Brendan O’Reilly
Chief Technology Officer, O2
https://news.o2.co.uk/press-release/o2-announces-october-5g-launch-prioritising-areas-where-customers-will-benefit-most/
1

A new kind of connectivity

In the age of 3G, consumers were able to
1G connect on the go in a huge range of new
1980’s ways – sending multimedia messages and
emails, updating social media and playing
online games.
2G 3G 4G
1993 2001 2009
4G brought greater connectivity for smartphones

and mobile devices, with video calling, reliable
video streaming and better security for mobile data
communications.
But while the launch of 3G and 4G were embraced 5G

by consumers from the off, 5G is likely to be different. 2020? Can we start using 5G today?
For the first time, we’ll see a network designed for
Just like previous mobile network evolutions, 5G isn’t
businesses; with unique capability to enable new ways
going to happen overnight. 5G’s radically different
of working that will introduce exciting opportunities
network architecture will be built over time, supported
to transform.
by continued investment as it evolves and you’ll need
5G-compatible equipment to connect to it.

More than just an upgrade

Many think 5G is simply the next step up from 4G – but it’s much
more than just an upgrade. 5G is set to change the way we work,
and will kick-start the 4th Industrial Revolution.
With over 1000x the data capacity of 4G,

5G will be able to:
• Handle thousands of Internet of Things (IoT) devices, compared to just
over 100 on 4G
• Provide 10x higher data speeds than 4G
• Connect one million personal devices per square kilometre, compared
to 200 on 4G
• Provide ultra-reliable low latency, 5x better than 4G
• And enable battery life of up to 10 years on machine-type devices
These capabilities will enable us to transmit and process information faster,

connect our workforces more efficiently, and completely change the way we work.
They have the potential to transform every sector – from travel and transportation,
to healthcare, retail, public services and every other.

5G will introduce smart factories that completely

change everyday operations. These factories will
use robotics, big data analytics and Augmented
Reality (AR) to predict when tools are in danger
of breaking down, optimise factory floor
processes and even control machines from
remote locations. Overall, manufacturing will
become more efficient – enabling better cost
management and improving stock control.
Powering the 4th Industrial Revolution?
“5G presents a world of opportunity for small business owners. The 4th Industrial Revolution, also known as
It’ll give them a chance to do things a little faster, seek new Industry 4.0, is a hyper-connected, intelligent world of
income and revenue opportunities, and take their business autonomous vehicles, smart robots, remote surgery, and
further than ever before.” even genetic editing.
Emma Jones, Founder of Enterprise Nation Some of these concepts are closer than others, and some
are even possible today, but Industry 4.0 marks the next
big shift in technology advancements.
And 5G is set to be the network that powers it all.

What makes 5G different?

With ultra-low latency, faster speeds and new capabilities,
5G is completely different to anything we’ve seen before. It has
the potential to transform the way your business operates, the
way you engage and empower your people, and the way you
serve your customers.
Operate in new ways

The ultra-low latency of 5G means virtually zero delay across the entire network,
which is why it introduces new possibilities for businesses.
From remote maintenance of equipment in the field, to accurate monitoring of your

workforce and operations, ultra-low latency will enable real-time communication
between IoT devices across your business. And with real-time data processing, drones
will even be used for surveying worksites and unmanned deliveries of goods. Even in
industries regarded as more traditional, such as agriculture, farmers will use drones to
assess their crops and determine the need for fertilisers, cutting costs. As ultra-low latency of 5G starts to enable greater use
of robotics, they will be used across a wide range of
industries. In fact, 5GRuralFirst are already applying the
technology to agriculture, with robotic arms used for
planting, growing and harvesting crops – all controlled
from a remote location.

And it extends even further. As the first network to support Massive Machine Type
Communications (mMTC), 5G will support large-scale IoT deployments – enabling
your business to deploy thousands of sensors, tracking devices and meters on the
same network.
To support the rise of IoT and automation, 5G will also enable businesses to
create private networks in the future, with highly secure, resilient and dedicated
bandwidth for completing key functions.
“5G has a vast amount of potential to change the way digital

infrastructure works in the UK, and it’ll create new market
opportunities for fast growing businesses to thrive.”
Irene Graham, CEO, ScaleUp Institute
5G will introduce the new possibility of Network slicing

– which enables businesses to create virtual networks,
with dedicated bandwidths and ultra-low latency.
This will be critical for use cases such as emergency
services communications, as well as connected sensors
in autonomous cars.

Giving power to the people

With much higher speeds than 4G, 5G lets you do everything you can now,
but faster.
Enhanced mobile broadband will improve communications between remote

workers through seamless HD video conferencing – as well as introducing new
possibilities such as 3D holographic calls and augmented, assisted or virtual reality
to support, educate and inform your people in exciting new ways.
And with high-capacity connectivity even in the busiest areas, your people will
benefit from fast and secure connections for document collaboration, high-speed
downloads and more – removing the frustration of slow download speeds and
intermittent connectivity.
Safeguarding the workforce is also a priority for every business, especially those
that involve lone workers completing jobs in potentially hazardous and remote
areas. Using body-worn sensors or cameras, organisations will be able to
continuously track the safety and wellbeing of their staff.
Transport for London is exploring how 5G can help

maintain its network and improve the safety both of staff
and passengers, including how the technology could be
used in real-time to control cameras and access sensors
across the city in the future.

Transform your customer experience

On top of ultra-low latency and faster speeds, 5G introduces exciting new ways
to engage your customers.
Its high-speed connectivity can enable you to create immersive experiences with
AR and Virtual Reality (VR) – whether it’s showing a customer what a sofa looks
like in their living room, or even allowing them to try on an outfit from the
comfort of their home.
And 5G will also enable greater use of mobile edge computing, where data is
processed and stored closer to where it’s needed. When data doesn’t need to
travel across a network to be processed, it significantly reduces the time it takes
to create a response – and in most cases, responses happen in real-time.
Driverless cars have been on the news for a while, and 5G brings every day use
far closer. Fast responses are critical for use cases like autonomous vehicles, as they
need to respond to other vehicles as well as constantly changing driving conditions,
such as weather hazards, obstructions in the road, and even pedestrians. Intelligent
transport will also proactively identify faults, such as potholes or point wearing
on tracks.
“As 5G makes it easier to work remotely – while remaining

secure – it will completely change the way we balance work
With consistently faster speeds, easier connectivity,
and our personal lives.”
smaller space requirements and carrier-grade security, 5G
CIO, Government Advisory will even become a superior alternative to standard wifi.

5G will have a huge impact on every

sector it touches. Here are just a few
ways 5G will be used, what they
could do for your business, and our
customers who are already showing
what’s possible.

Predictive maintenance
Breakdown prevention Sectors this will impact:
Whether it’s a fault on the assembly line, a problem We’re working with Bosch – the • Manufacturing, supply chain and logistics
with a vehicle’s engine, or a pothole in the road, multinational engineering and
• Transportation and travel
predictive maintenance will make it easier for technology company – to test 5G’s
capability for predictive maintenance • Cities and infrastructure
businesses to fix assets before they break down.
in factories.
Key benefits:
5G will enable sensors in equipment and infrastructure to Using 100 remote sensors connected
communicate their status in real-time, so any problems can be • Lower costs
to an ultra-fast, low latency network,
fixed fast. That won’t just save time; it will also save costs by engineers can measure key indicators on • Less time spent on maintenance
allowing assets to be deployed for their full usable life rather machinery such as sound, temperature
than being replaced on a regular cycle. • Longer usable life of assets
and humidity to accurately determine if
a machine will need maintenance.

Monitoring and asset tracking

Legacy technology made smarter Sectors this will impact:
The large-scale IoT enabled by 5G will empower Munich Airport is already using a • Manufacturing, supply chain and logistics
businesses to take a strategic approach to asset LPWAN to monitor over 1000 legacy
management and workforce safety. electric meters. On-site cameras
connected to the network record
Key benefits:
Using devices connected to a Low-Powered Wide-Area Network readings from the legacy meters, and
(LPWAN), businesses will be able to track and monitor valuable the images are processed by Artificial • Simpler asset management
tools and assets from an easy-to-use central hub. And in high-risk Intelligence (AI) to deliver the readings • Greater safety for your workforce
environments, sensors can identify when someone is in danger in digital form.
• Improve the usability of legacy assets
and help to avoid future risks.
5G can deliver real-time tracking and traceability of a product

within a supply chain. 5G-enabled IoT sensors attached to
products (either inside or outside packaging) could provide more
than just real-time location data. They could also report moisture,
temperature, pressure and other parameters providing feedback
in real-time about the status and condition of the products,
enhancing quality and customer satisfaction.

Automation and robotics

Connected and Autonomous Sectors this will impact:
As 5G enables greater use of edge computing, Vehicles
• Manufacturing, supply chain and logistics
businesses will be able to control robots and We’re working with the European
automated systems remotely from a central Space Agency on ‘Project Darwin’ – an
ambitious four-year trial programme to • Health and services sector
interface.
test new technology and end-to-end • Cities and infrastructure
These robots will be controlled over low-latency private networks, connectivity solutions. The project is
and will enable advances like lights-out manufacturing, automated set to pave the way for Connected and Key benefits:
asset maintenance and even remote surgery where operations Autonomous Vehicles (CAVs), using 5G
• Accelerated supply chains using automation
could be carried out by surgeons located thousands of miles and satellite communications to make
from the patient. self-driving vehicles a reality. • Major cost savings
• Remote maintenance capabilities

Immersive AR and VR
Remote engineer support Sectors this will impact:
With faster speeds and ultra-reliable low latency, At Northumbrian Water Group, the • Manufacturing, supply chain and logistics
5G will enable customers and employees to benefit ability to quickly install, fix and maintain
from seamless AR and VR experiences. complex infrastructure is a priority.
That’s why they’re currently exploring • Health and services
In high-risk jobs, virtual, augmented and assisted reality could be the use of 5G-enabled AR headsets • Cities and infrastructure
used for off-site training, creating realistic settings that provide that allow real-time support, with
• Retail and hospitality
workers with practical experience without sending them into a instructions overlaid in field engineer’s
real-time hazardous environment. vision.
Key benefits:
There are benefits in the field too – off-site team members will be • Effective training with improved safety
able to use VR to share problems with colleagues back at base.
• Remote support from off-site team
This will enable them to resolve the task in real-time, reducing the
members
need to return to the job for a second time to fix it.
• Immersive experiences for customers
And for customers, AR is set to transform activities like shopping
and travel by creating immersive experiences. These may include
taking a tour of a hotel before booking a room, or picturing how
a new sofa would look in your living room before you buy it.

Passenger experience
High-speed connectivity on the go Sectors this will impact:
The high-capacity connectivity of 5G will create new In Talavera de la Reina, Spain, Telefónica, • Transportation and travel
experiences for passengers across a wide range of O2’s parent company, created a test
transport services. environment to provide a stable Key benefits:
500mbps to a bus, enabling rich media
• Reliable connectivity in busy places
With low-power sensor networks, travellers will be able to get fast consumption for its passengers. And
and secure connectivity even in the busiest areas, such as train in the UK, Network Rail is exploring • Environmentally friendly sharing economy
stations and airports. how 5G can help manage increasing • Greater experiences during commutes
passenger numbers and create seamless
And as 5G moves us closer towards the reality of connected journeys.
autonomous vehicles, a sharing economy will develop that
encourages ride sharing with people on similar routes.

City life and smart grids

Intelligent traffic flow Sectors this will impact:
5G-enabled smart grids will support more efficient Working at the 5G testbed network at • Cities and infrastructure
models of energy consumption and increase the Millbrook Proving Ground, we’re using
liveability of our cities. Smart grids use digital the low latency and high capacity of
communications technology to monitor energy 5G to enable real-time transmission
Key benefits:
of large amounts of data. We’re using
usage, and adapt services based on the data • Smarter citizen management
the vehicle-to-vehicle communications
they collect. to help manage traffic effectively, and • Cheaper, and more environmentally
create better passenger experiences, friendly utility models
Using 5G-enabled infrastructure, we will be able to get better easing congestion, and ensuring
data on how our public services are used and use it to respond • More effective public services
autonomous vehicles know where each
to people’s changing behaviour. other are to avoid accidents.
Whether it’s through smart urban lighting, connecting public
transport or even enabling new waste collection services,
Millbrook Proving Ground –click here
smart grids will change the way our cities work.
for more information
“5G will play a crucial role in enabling smart utility

operation. It will unlock new energy service markets
and business models for a low carbon economy.”
– Jane Gray, Utility Week

Health tracking and monitoring

Remote health services Sectors this will impact:
Using 5G-enabled sensors and low-powered Juniper estimates that the NHS • Health and services
networks, the health sector will be able to offer could free up 1.1 million GP hours a
convenient new services for patients and customers. year by facilitating tele-health video Key benefits:
conferencing and real-time remote
• More convenience for doctors and patients
These advancements will enable doctors to manage chronic health monitoring.
conditions without patients having to go into the surgery – • Potential to cut re-admissions by 30%
5G will support continuous monitoring
providing services that fit around our lives. • Greater access to healthcare services
and processing of sensory devices,
From video consultations to real-time health monitoring, 5G will which could support the continuous
advance the concept of e-health, and potentially cut hospital health monitoring of patients –
re-admissions by 30% due the ease of access to services. presenting huge positive implications
for social care.

Why O2
As a customer-led business, we’re excited about
the possibilities that 5G offers to transform business.
With our comms expertise and award-winning
network infrastructure, we’re confident we’ll be
able to provide the support you need to drive
change in your organisation.
At the heart of the UK plc

Our existing network is fundamental to infrastructure of the UK plc,
and that won’t change when 5G arrives – it’ll only get better, as we
continue to refine and improve, investing more than £2 million each
day to improve customer experience.
With support spread across almost every sector, from the UK’s
emergency and public services to retail and transport, we’ve got
a strong grasp on how 5G will unlock new value for businesses
of all sizes.
From improving the way your people work, to bigger changes like
introducing new business models, 5G will enable you to transform
your business in exciting ways.

A space for innovation

We realise that 5G isn’t about the technology – it’s about
the possibilities for your business and your customers.
That’s why we’ve been working with British businesses

across the construction, retail, transport and utility sectors
to explore how they can make the best use of 5G.
With 5G innovation spaces in specific locations across

the country, including our Wayra accelerator hubs,
we’re providing test environments to fuel innovation and
support the economic growth of the UK.
We’re with you every step of the way

When you choose O2, you become part of a future-
facing, customer-led organisation that’s dedicated to
helping you get the most out of 5G. We will work with
you to explore what you can achieve, and help you thrive
through the 4th industrial revolution.
We’re at the heart of 5G, and we’re here to help.

Want to learn more about how 5G could
help the success of your business?
Get in touch
Published in September 2019. All information is correct at time of going to print.
Telefónica UK Limited. Registered in England no. 1743099. Registered Office: 260 Bath Road, Slough, SL1 4DX

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5G

A new kind of connectivity

We’ve all seen the

On our journey to 5G, that’s where we started. With a customer-led

EVOLUTION OF 5G WHAT IS 5G BENEFITS OF 5G USE CASES WHY O2

The possibilities of 5G are endless, but rest assured, we’ll

As we roll out 5G, our intelligence-led strategy is driven by data and

EVOLUTION OF 5G WHAT IS 5G BENEFITS OF 5G USE CASES WHY O2

A new kind of connectivity

4G brought greater connectivity for smartphones

But while the launch of 3G and 4G were embraced 5G

EVOLUTION OF 5G WHAT IS 5G BENEFITS OF 5G USE CASES WHY O2

More than just an upgrade

With over 1000x the data capacity of 4G,

These capabilities will enable us to transmit and process information faster,

EVOLUTION OF 5G WHAT IS 5G BENEFITS OF 5G USE CASES WHY O2

5G will introduce smart factories that completely

And 5G is set to be the network that powers it all.

EVOLUTION OF 5G WHAT IS 5G BENEFITS OF 5G USE CASES WHY O2

What makes 5G different?

Operate in new ways

From remote maintenance of equipment in the field, to accurate monitoring of your

EVOLUTION OF 5G WHAT IS 5G BENEFITS OF 5G USE CASES WHY O2

“5G has a vast amount of potential to change the way digital

5G will introduce the new possibility of Network slicing

EVOLUTION OF 5G WHAT IS 5G BENEFITS OF 5G USE CASES WHY O2

Giving power to the people

Enhanced mobile broadband will improve communications between remote

Transport for London is exploring how 5G can help

EVOLUTION OF 5G WHAT IS 5G BENEFITS OF 5G USE CASES WHY O2

Transform your customer experience

“As 5G makes it easier to work remotely – while remaining

EVOLUTION OF 5G WHAT IS 5G BENEFITS OF 5G USE CASES WHY O2

5G will have a huge impact on every

EVOLUTION OF 5G WHAT IS 5G BENEFITS OF 5G USE CASES WHY O2

EVOLUTION OF 5G WHAT IS 5G BENEFITS OF 5G USE CASES WHY O2

Monitoring and asset tracking

5G can deliver real-time tracking and traceability of a product

EVOLUTION OF 5G WHAT IS 5G BENEFITS OF 5G USE CASES WHY O2

Automation and robotics

EVOLUTION OF 5G WHAT IS 5G BENEFITS OF 5G USE CASES WHY O2

EVOLUTION OF 5G WHAT IS 5G BENEFITS OF 5G USE CASES WHY O2

EVOLUTION OF 5G WHAT IS 5G BENEFITS OF 5G USE CASES WHY O2

City life and smart grids

“5G will play a crucial role in enabling smart utility

EVOLUTION OF 5G WHAT IS 5G BENEFITS OF 5G USE CASES WHY O2

Health tracking and monitoring

EVOLUTION OF 5G WHAT IS 5G BENEFITS OF 5G USE CASES WHY O2

At the heart of the UK plc

EVOLUTION OF 5G WHAT IS 5G BENEFITS OF 5G USE CASES WHY O2

A space for innovation

That’s why we’ve been working with British businesses

With 5G innovation spaces in specific locations across

We’re with you every step of the way

We’re at the heart of 5G, and we’re here to help.

EVOLUTION OF 5G WHAT IS 5G BENEFITS OF 5G USE CASES WHY O2

Published in September 2019. All information is correct at time of going to print.

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