A

Report on

Industrial Training

At

Taj Deccan, Hyderabad

PRESENTED BY: DEEPTI NANDESHWAR

IV YR H.M.C.T.
GUIDED BY: MRS.AMEETA JHARIA
Department of Hotel management And Catering
Industry L.A.D. And Smt. R. p. College for
Women, Nagpur
 CERTIFICATE
This is to certify that

Industrial Training

At

Taj Deccan, Hyderabad has been

successfully completed in the
academic year 2012-2013
Presented by
Miss.Deepti nandeshwar
Head of Dept. Guided by
Dr.Mrs.Jyotsna patil Mrs.Ameeta Jharia

Department of Hotel management And Catering

Technology
L.A.D. And Smt.R.P. college for Women, Nagpur
ACKNOWLEDGMENT
It is a matter of great pleasure by getting the
opportunity of highlighting a fraction of
knowledge, we acquired during my
INDUSTRIAL TRAINING AT TAJ DECCAN
HYDRABAD
This would not have been possible without the
guidance and the help of many people. This is the only
page where I have the opportunity of expressing my
emotion and gratitude from the care of my heart to
them.
Being one of the same line well as express our deep
sense of gratitude to our Guide MRS AMEETA JHARIA
for the most valuable guidance provide by him.
Last but not the least; we should like to express our
thankfulness to teaching and non-teaching staff, my
friends and all my wisher.

BY DEEPTI NANDESHWAR
Indian Hotels Company Limited
It is subsidiaries are collectively known as Taj Hotels
Resorts and palaces. A part of the Tata Group, one of
India’s largest business conglomerates , Taj Hotels
Resorts and palaces comprises 76 hotels, 7 palaces, 6
private islands and 12 resorts and spas, spanning 52
destinations in 12 countries across 5 continents.
Besides India, Taj Hotels Resort and palaces are located
in the United States of America, United Kingdom,
Africa, the Middle East Maldives, Mauritius, Malaysiya ,
Bhutan, Sri Lanka and Australia.
Jamshetji Nusserwanji Tata, founder of the Tata Taj
property, on December 16, 1903. He was inspired to
open the grand luxury hotel after an incident involving
racial discrimination at the Watson’s Hotel in Mumbai.
Where he was refused entry as the hotel did not
permit Indians. Hotels which accepted only European
guest were common across British India. Jamsetji Tata
travelled to London, Paris, Berlin and Dusseldorf to get
the best materials and pieces of art, furniture and
interior artefact for his hotel. Due to ite prime located,
traditional architecture and massive size, this hotel
soon gained the status of the most iconic in Mumbai.

VISION
Embrace talent and harness expertise to leverage the
standard of excellence the art of hospitality to grow
our international presence, increase dominance and
create value for all stakeholders.

SUCCESS FACTORS
Exceed customer expectations Create
Differentiation
Operational Excellence
Enhance relationship
Leverage strength

TATA CODE OF CONDUCT

 National interest
 Financial reporting and records
 Competition
 Equal opportunities Employees
 Gift and donations
 Government Agencies
 Political non-alignment
 Health safety and Environment
 Quality product and Services
 Corporate Citizenship
 Corporate of Tata companies
 Public, representation of the
Company and the group
 Third party presentation
 Use of the Tata brand
 Group polices
 Shareholders
 Ethnic conduct
 Regulatory compliance
 Conflicts of interest
 Securities transaction and
 Confidential information
 Protecting company assets
 Citizenship
 Integrity of data furnished
 Reporting concern

VALUES

 People diversity
 Integrity and respect
 Passion for expectations
 Innovation
 Sense of urgency and
Accountability
 Joy at Work

GAME PLAN
 HOSPITALITY COMPANY IN SOUTH
ASIA .
The company’s hotel business emphasizes the
global operation of hotels resorts primarily in
the LUXURY, PREMIUM, FULL SERVICE AND
VALUE SEGMENTS. the company’s brand names
Include TAJ HOTEL RESORT’S PALACES,
GINGER, THE GATWAY HOTELS, VIVANTA BY
TAJ, TAJ SAFARI.
Dedicated to the highest standards of
hospitality, service and continuous innovation
for over hundred years, the Indian hotels
Company Limited is the LARGEST HOTEL,
LEISURE AND TAJ GROUP includes OWEND,
LEASED AND MANAGED HOTELS TOTALLING
73 HOTEL’S IN COUNTRIES ON 5 CONTINENTS
WITH 9,200 ROOM.
Our aim is recognize one of the TOP GLOBAL
HOTEL GROUP’S providing exceptional
customer satisfaction in each of our hotel.
The growth strategy of our group is TO
OPERATE 20,000 ROOMS, IN 25MAJOR
DESTINATIONS around
the world and achieve a group turnover of of
US$ 2 Billion. With 33% share from
international Operations, By 2010.
 Taj Group of Hotel in India
Hotel Name Star City Address
Category
TAJ RESIDENCY 5 Star Aurangabad 8-N-12
CIDCO
Aurangabad
Maharashtra
SAVOY HOTEL- Heritage Udagamandalm 77,sylks Road
Heritage the Nilgiris
Udagamandala
m
Tamil Nadu
GATEWAY 4 Star Chiplun Village-
RICERVIEW Parshuram
LODGE Tal-Chiplun
Dist.Ratnagiri,ch
iplun
Maharashtra
TAJ RESIDENCY 5 Star Hansol International
UMMED Airport Circle
Next to Army
Cantonment
Hansol
Ahmedabad
TAJ RESIDENCY 5 Star Deluxe Vishakhapatnam Beach Road
vishakhapatanm
TAJ RESIDENCY 5 Star Deluxe Lucknow Vipin khand
Gomti Nagar
Lucknow Uttar
Pradesh
THE RAMBAGH 5 Star Deluxe Jaipur Bhawani Singh R
PALACE HOTEL Jaipur Rajasthan
FORT AGUADA 5 Star Deluxe Bardez Sinquedm
BEACH RESORT Bardez Goa
TAJ VIEW HOTEL 5 Star Deluxe Agra Fatehabad road
Taj Ganj Agra
Uttar Pradesh
HOTEL TAJ GANGES 5 Star Deluxe Varanasi Nadesar palace
GroundsNadesar
Varanasi Uttar
pradesh
TAJ LAKE 5 Star Deluxe Udaipur P.O.Box No.5
PALACE HOTEL Lake pichola
Udaipur
Rajasthan
Taj RESIDENCY 5 Star Nasik P-17,MIDC
NASHIK Mumbai-Agra
Road AH Pore
Kolkata West
Bengal
TAJ MAHAL HOTEL 5 Star Deluxe New Delhi No.1 Man Sing
DELHI Road New Delhi
Delhi
THE TAJ MAHAL 5 Star Deluxe Mumbai Apollo bunder
HOTEL MUMBAI Mumbai
Maharashtra
TAJ GARDEN 4 Star Chikmagalur Opp.pavithra
RETREAT vana
K.M.Road,jyoti
nagar Karnataka
MANJARUN HOTEL 4 STAR Mangalore Old port Road
Mangalore
Karnataka
TAJ HARI HOTEL 5 Star Deluxe Jodhpur 5,Residency
Road Jodhpur
Rajasthan
HOTEL TAJ KRISHNA 5 Star Deluxe Hyderabad Road No.1
Banjara Hills
Hyderabad
Andhra Pradesh
TAJ BLUE DIAMOND 5 Star Pune 11,Koregaon
Road Pune,
Maharashtra
GATEWAY 4 Star Bangalore No-66
HOTEL ON 5 Star Deluxe Karnataka Residency
RESIDENCY ROAD road,Bangalore
Karnataka
TAJ GARDEN REREAT 4 Star Thekkady Amalambika
Road viakimily
thekkady kerala
TAJ GARDEN REREAT Government Maduraj No.40
Approved T.P.K.Road,
pasumalai
Madhuraj
Tamil Nadu
TAJ MALABAR 5 Star Deluxe Kochi Malabar Road
Willngddh Island
North
End
Kochi Kerala
 FACE SHEET
NAME/HOTEL: Taj Hotel, Hyderabad
ADDRESS : Road No. 1, Babjara Hills,
Hyderabad-500 034
CITY : Hyderabad, Andhra
Pradesh, India
PHONE : +91 40 66664242
FAX : 66664848
E-Mail :
reservationshyderabad@tajhotel.com.
LOCATION : 6km from Airport &
7km from Railway station
ACCOMODATION: 148 Rooms
(Superiors, residency, executives, Jr. suites,
Sr suites, presidential suite
 TAJ DECCAN
Superior Room: well appointed room with Pergo
flooring and of 325sq.ft in size. In room amenities include
mini bar, colour television with satellite programme,
channel music. Direct dial telephone, hair dryers, data port
facility; Wi-Fi access is available throughout the hotel.
Executive Rooms: All 60 rooms are elegantly
appointed Wi-Fi internet connectivity in all rooms and
public area of the hotel, mini bar, personal safe, channel
music, and television with satellite programmes 24 hours
room services and tea/coffee maker. Complimentary use
of steam Jacuzzi and gymnasium at the fitness centre for
guest.
Residency Rooms: Located on the higher floors. It is
designed for business traveller, private check-in and
check-out in residency lounge. Welcome drink on arrival,
cocktails hour and tea/coffee throughout the day.
Junior Suite: 5suite, each these contemporary and ultra
stylish are well suite to the need of business travellers
offers space and relaxation with a view of pool and lawn
including all above guest amenities.
Deluxe suite: 4 suite of each of 680sq.ft size with a
living room, bedroom and attached dressing area.
Enhanced amenities include a choice of3 local newspaper;
and 2business papers, cookies and large fruit basket.
Presidential suite: This well appointed 1008 sq.ft
has a grand drawing room, dining room, a master
bedroom and a 5 fixture bathroom with shower cubicle
and jucuzzi. Equipped with a kitchenette . Powder room
and a bar counter.
FOOD AND BEVERAGE OUTLETS
ARENA: Located in the heart of the contemporary lobby,
this 24 hours international eatery is an ideal venue for
dinning business entertainment and family gathering at
any hour of a day or night. Arena offer of elaborate buffets
with interactive live cooking counter offering global
cuisine for breakfast, lunch and dinner . Midnight buffer
on weekends are an irresistible attraction at arena. It has
86 covers to serve guests.
SPICE JUNXION: Stylish and contemporary, spice
junxion is a confluence, where the cuisines from Andhra
Pradesh, Telangana, Kerala Tamil Nadu, Karnataka and
Hyderabad meet. It has the best recipes from south India,
adapted to a contemporary light menu. A fast for all
senses, this 42- setter restaurant serves. South Indian
cuisine with a Trendy twist . Open for lunch from 12:30 to
03:00 pm and for dinner from 7:30 to 11:45 pm.
ATRIUM BAR: Located at the Atrium lobby, the bar offers
serene ambience enlivened with a local live band.
Offerings an extensive beverages menu with endless of all
time favourite international and house special cocktails
and mock tails atrium bar is just the right to unwind.
SYN ASIAN GRILL AND BAR: It is the speciality
restraunt of the hotel serving tepenyaki, teriyaki and
Japanese food with live band and movies on weekends.
The speciality includes dishes like sushi’s.

BANQUESTS AND CONVENTIONS FACLITES

Four well appointed halls that can accommodate from 15
to 400 persons and the lawns adjacent to the swimming
pool which is beautifully laid out accommodate up to 2000
people.

EXECUTIVE OF THE HOTEL

General Manager : Mr. Suman gahlot
Front Office Manager : Mrs. Summit Dutta
Food and Beverage Manager : Mr. Arun Kumar Gupta
Assistant Food and Beverage : Mr. Tarun Sharma
Manager
Restraunt Manager : Mr. Rajnikant, Mr. Zanin
Executive Chef : Chef Sajesh Nair
Sous Chef : Chef Akhilesh pathak
Executive housekeeper : Mr. Narendar kumar
Laundry manager : Mr. Dominic Francis
Purchase manager : Mr. Pramod Mathew
Accounnt manager :Kanak Ratna
Executive Engineer : Mr. Pandu ranga Rao
Security Manager : Mr. Yashwant Singh
HR Manager : Mr. Ravi kumar
Learning and developing manager: Mr. Arun mangnini
 TRAINNING SCHEDULE
02 May to 20 June 2012 : Food production
Department
(Garde manger, Bakery & Syn (Asian Grill and bar)
21 June to 30 June 2012 : Food & beverages’
department
01 July to 31 July 2012 : Housekeeping
Department
AREA: Gard manger, bakery, syn its speciality
restaurant (Asian Grill Japanese and Thai)
Ex. Chef sajesh Nair
SILLS DEVLOPMENT AND TASKS CARRIED
OUT:
 Cutting of vegetables and fruits of different shapes and
sizes.
 Cutting of jollifies, chopping, cutting into dices.
 Different types of salads, method of preparation.
 Preparation of salad dressing and Different types of
accompaniments.
 Cuts of fruits, carvings of vegetables, garnishes
prepared.
 Buffets pick up.
 Arranging salads for buffet { coffee shop}

AREA: BAKERY
 Types of flour, dry stores
 Basic sponges and mixtures
 Decoration and garnishing cakes. Pastries.
 Chocolate garnishes used for decorating confectionaries,
cakes preparing bread rolls, cookies, shakes, garnishes.
 AREA: SYN ITS SPECIALITY RESTRAUNT
(Asian grill Japanese and Thai)
 Skills developed and tasks carried out
 Cutting of vegetables and fruits of different shapes
and sizes.
 Cutting of jollifies, chopping, cutting into dices.
 Cuts of meats sizes and shapes
 Different types of sushi preparations and feeling,
dim sum and accompaniments.
 Different types of gravy and Different types of rice
which are used in Japanese cuisine.

FOOD AND BEVERAGE SERVICE

DEPARTMENT
Dept head: Mr. Arun gupta
Area: coffee shop
 Handling phone calls
 Skills developed and job handled
 Escorting the guests
 Laying of covers
 Clearance of tables
 Pick-up and service of food, juices from kitchen
 Handling of guest complaints.
 Buffet set-up
HOUSEKEEPING HEAD: MR.NARENDAR KUMAR
AREA: ROOMS
The housekeeping is an operational department in a hotel,
which is responsible for the cleanliness, maintenance,
aesthetic upkeep of room, public area, back area & the
surroundings.

Skills Developed & Handled

 Handling guest complaints and guest services
 Skills developed and tasks carried out
 Daily room cleaning
 Bed-making
 Dusting
 Vacuum cleaning in the room
 Cleaning of mirrors and glasses
 Replenishing room and bathroom supplies
 Arranging the linen room
 Giving evening room services to all room
 Extra cleaning
 SUMMARY
The hotel TAJ DECCAN combines functionally,
elegantly & contemporary design with host of
modern amenities. Since the hotel is centrally
located it has easy access to cities travel
destination, recreation, facilities, Business,
centres, airport & railway station. With ideal
location, the hotel offers elegantly appointed
guest room & suites, multi cuisine restaurant
lounge bars, state of the art business facilities,
fitness centres, recreational facilities & flexible
banquet facilities.
The services of the hotel are widely
acclaimed by corporate & leisure travellers, from
India as well as abroad.
 CONCLUSION
HOTEL TAJ DECCAN is a state of the Art
Multifunction travel destination. The learning
experience at the Taj has been fabulous. An
overall understanding PF the hotel Industry gave
an inside view of the hotel industry & helped in
imbibing knowledge of the hotel management &
related processes.
The knowledge gained about the
operations of various departments & various
department & functionalities will surely be
helped in the future.