Bitrix24 Product Presentation 2020 1

The driving force behind your business
Bitrix24 is:
MASSIVELY POPULAR EXTREMELY RELIABLE
8,000,000 16 600 99,9%

Businesses around the world run on Bitrix24 Data centers Servers Availability
HUGELY SUPPORTIVE
93% 45,000 2
Client satisfaction Client support Minutes average
rate conversations a month response time
Business automation software with 35+ tools on board
Undergo digital Replace multiple tools Unlock new possibilities

transformation with one solution for business growth
Run your business fully online: Bitrix24 features CRM, tasks & Generate leads like you never
automate your sales, client project management, video calls, did before. Save big on
support, accounting, and other email marketing, SEO-ready website administrative costs. Increase
business processes. Bitrix24 is builder & more. All seamlessly your sales and offer unique
ideal for remote work. integrated into a single ecosystem customer service to your clients
Virtual Office Tasks & Projects CRM Contact Center Sites & Stores
A single platform for From Kanban to Agile Modern CRM and Real time customer Template-based website
your company to and everything in marketing automation support solutions: classic builder to help you
work, communicate between, we’ve got the platform helpdesk, chat bots, and create beautiful sites and
and collaborate, tools to manage your VoIP telephony SEO-ready online stores
even remotely project all the way to that sell
success
Virtual Office
Always stay in touch – at home,
in the office, or on the go
Collaboration that knows no borders
Chat Posts & Calendar

HD video calls Online documents
comments
& video conferencing
Workgroups and Worktime Work reports Cloud Workflow

extranet tracking storage automation
Employee time management
Ideal for remote work
• Online time clock

• Absence chart
• Shift schedules
• Task time tracking
Calendar
Plan your day your way
• Personal, group and company calendars
• Public and private events
• Event scheduler + invitations
• Flexible access rights
• Two-way sync with Outlook and Google

Calendars
Work reports
What managers love the most
• Daily, weekly, monthly reports
• Customizable to your liking
• Accept/decline + rate reports from

your employees
• Automatic reminders and

notifications
HD video calls & conferencing
Always in touch
• Up to 24 participants
• No time limit
• Invite external users to your call
• Call recording, custom backgrounds and

screen sharing
Tasks and projects
Everything you need to get work done
Project Management
• Templates
• Tasks
• Recurring tasks
• Projects
• Subtasks and dependencies
• Workgroups
• Resource management (Workload)
• Time Tracking
• Billable hours (app)
• Client management (CRM)
• Mindmap (app)
• Permissions and roles (responsible, assistant,
observer) • Burnup chart (app)
• External users
Project/Task planning
All popular methodologies
• List view
• Gantt/timeline view
• Kanban view
• Calendar view
• Deadline view
CRM
Powerful lead generator
& mighty sales increaser
5 essential components
of successful sales
+ + + +
Contact СRM CRM CRM Sales

Center Marketing Analytics Intelligence
CRM for sales, marketing, and more

Generate leads Contact Center
• Email (shared inboxes too)

• Telephony
• SMS
• Chatbots
• Call back widget
• Website live chat
• Social networks (Facebook, Instagram)
• Messengers (WhatsApp, WeChat, Telegram, Skype,
FB Messenger, Viber, Slack)
• Website forms (contact and lead capture)
• Facebook Lead Ads
• Form builder + form processor
Organize and manage leads СRM
• Leads, Deals, Contacts, Companies
• Sales funnel automation
• Pipeline management
• 360-degree customer view
• Quotes and invoices
• Lead/deal routing rules
• Access rights for CRM fields
• 30+ vertical CRM solutions

Turn leads into customers CRM
Marketing
• Client base segmenting
• Email marketing(up to 1 million emails/month)
• Voice broadcasting & audio calls
• Sales/marketing automation
• Ad campaigns
• 40+ rules and triggers for Facebook/AdWords
• Automated upsells, cross-sells and subscription

management
• Ad agency support
• Facebook lookalike audiences

Analyze customer data CRM
Analytics
and get sales reports

• Real time sales data
• Historical data comparison
• Sales targets
• Sales trends
• Sales plan/quota
• CRM analysis by any property
• Detailed custom reports for CRM entities

Get amazing customer insights Sales
Intelligence
and sales ideas

• Track ALL your advertising (online and offline)
• Ad group analysis
• Calculate marketing ROI
• View the complete client path
• Automatic and manual expense uploading
• Sales process visualization
• Know exactly, which traffic sources and campaigns

generate most sales
CRM Store
Digital sales suite for your business
1. Take and process orders
remotely
All of the requests you get from
your website, phone, email,
Facebook, or Instagram are added
to your CRM automatically.
2. Lead your clients to the

purchase
Move your leads through the
purchase funnel all the way from
awareness to purchase.
3. Accept payments
Create an order, send the
payment link to your client, and
then accept the payment via a
built-in CRM terminal.
Contact Center
Leaves no requests unanswered
Contact Center
• Live chat
• Social media and messengers

(Facebook, Instagram, WhatsApp, etc.)
• Email, SMS, telephony
• Reports and statistics
• Classic helpdesk
• CRM and marketing automation

Bitrix24.Telephony
Call to CRM, CRM to call
• Virtual number rental
• Call routing
• Call recording
• Voicemail
• IVR
• VoIP sets
• Call forwarding
• Call intercept
• Call rating
• SIP connector for your own PBX

108
API - bitrix24.com/apps/dev.php
Telephony partners
telephony24.com/
samcomtechnologies.com/
Integrations
with telecoms
Sites & Stores
Create beautiful websites that sell.
No coding skills required
Bitrix24.Sites
Create websites, stores, and landing pages
• Intuitive, easy-to-use website builder
• Pre-made industry-specific templates
• Free forms and chat widget
• Google Analytics enabled
• SEO-ready
• Free hosting & custom domain name
• Fully responsive design optimized for

mobile devices
• Integrated with Bitrix24 CRM

Ecommerce
Design and launch your online store in a day
• Ready-made e-shop templates
• Includes product catalog with SKUs
• Features order and inventory

management tools
• Integrated with Bitrix24 CRM
• SEO-ready
• Mobile-friendly
Bitrix24
mobile app
Bringing people and information together
One app for all your needs
Tasks, chats, video calls, CRM, documents, and more
• Ideal for working from home or on the go
• Tasks, chats, and documents at your

fingertips
• Mobile-friendly video calls and

conferences
• Follow task progress, get project updates

and notifications
• Schedule meetings and events
• Post news, write comments, and follow

your team updates
But wait,
here’s the best part…
On-Premise Edition
Your own Bitrix24
• Unobfuscated source code access

• One-time fee
• API access
• Active Directory integration
• Linux, Windows, Mac servers
• Amazon/Azure ready
• Quick deployment
• Works with mobile and desktop apps
Register your free Bitrix24 cloud account
www.bitrix24.com
Install your free On-Premise Bitrix24 trial

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The driving force behind your business

8,000,000 16 600 99,9%

Undergo digital Replace multiple tools Unlock new possibilities

Chat Posts & Calendar

Workgroups and Worktime Work reports Cloud Workflow

• Online time clock

• Personal, group and company calendars

• Public and private events

• Event scheduler + invitations

• Flexible access rights

• Two-way sync with Outlook and Google

• Daily, weekly, monthly reports

• Customizable to your liking

• Accept/decline + rate reports from

• Automatic reminders and

• Invite external users to your call

• Call recording, custom backgrounds and

Contact СRM CRM CRM Sales

CRM for sales, marketing, and more

• Email (shared inboxes too)

• Leads, Deals, Contacts, Companies

• Sales funnel automation

• 360-degree customer view

• Quotes and invoices

• Lead/deal routing rules

• Access rights for CRM fields

• 30+ vertical CRM solutions

• Client base segmenting

• Email marketing(up to 1 million emails/month)

• Voice broadcasting & audio calls

• 40+ rules and triggers for Facebook/AdWords

• Automated upsells, cross-sells and subscription

• Facebook lookalike audiences

and get sales reports

• Historical data comparison

• CRM analysis by any property

• Detailed custom reports for CRM entities

and sales ideas

• Calculate marketing ROI

• View the complete client path

• Automatic and manual expense uploading

• Sales process visualization

• Know exactly, which traffic sources and campaigns

2. Lead your clients to the

• Social media and messengers

• Email, SMS, telephony

• Reports and statistics

• CRM and marketing automation

• Virtual number rental

• SIP connector for your own PBX

• Intuitive, easy-to-use website builder

• Pre-made industry-specific templates

• Free forms and chat widget

• Google Analytics enabled

• Free hosting & custom domain name

• Fully responsive design optimized for

• Integrated with Bitrix24 CRM

• Ready-made e-shop templates

• Includes product catalog with SKUs

• Features order and inventory