AGREEMENT FOR

SUPPLY, DELIVERY, INSTALLATION, TESTING, COMMISSIONING &

MAINTENANCE OF AIR CONDITIONERS
[Ref. # CBL/ACSupply/Y14/00…]

This Agreement for Design, Supply, Delivery, Installation, Testing, Commissioning &
Maintenance of Air Conditioners (AC) (the “Agreement”) is made on this the …………… day of
…………………………., 2014 of the English Calendar at Dhaka, Bangladesh.

BETWEEN

THE CITY BANK LIMITED, a banking company limited by shares incorporated under the relevant
Bank Companies Act of Bangladesh, having its Head Office at City Bank Center, 136, Gulshan
Avenue, Gulshan-2, Dhaka-1212, Bangladesh (hereinafter referred to as “CBL”) which
expression, unless repugnant to the context shall include its successors-in-interest, assignees,
nominees, administrators, officers and legal representatives of the ONE PART.

AND

[NAME OF THE SUPPLIER], a company incorporated in Bangladesh under the Companies Act
1994, having its Head Office at ………..[ADDRESS OF THE SUPPLIER]………….., Bangladesh
(hereinafter referred to as the “Supplier”) which expression, unless repugnant to the context,
shall means and include its successors-in-interest, assignees, nominees, administrators, officers
& legal representatives of the OTHER PART.

(CBL and the Supplier hereinafter collectively referred to as the ‘Parties’ and individually as
the ‘Party’.)

WHEREAS
A. CBL being licensed by the relevant authority of Bangladesh is engaged in the business
of providing banking services to its customers.
B. CBL is desirous of purchasing Air Conditioner for its office premises and have them
delivered and installed and subsequently maintained and supported by the Supplier in
accordance with the terms of this Agreement; and
C. The Supplier being engaged in the business of supplying electrical, electronic
equipment, has agreed to provide supply, deliver & install and thereafter maintenance
services of the Air Conditioners at CBL premises countrywide on the terms and subject
to the conditions as set forth hereunder.

NOW, THEREFORE, in consideration of the above premises, the mutual promises hereinafter set
forth, and other good and valuable consideration, the receipt and sufficiency of which are
hereby acknowledged, the parties hereto agree as follows:

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CLAUSE-1: DEFINITIONS OF TERMS
1.1 In this Agreement, the following expressions shall unless the context otherwise requires
have the meanings respectively assigned to them:
“Agreement” shall mean this Agreement including all annexes attached herewith and
all amendments, supplemental, extension or addendum to this Agreement to be made
from time to time.
“Agreement Period” shall mean the period specified in the Agreement whereby the
Agreement is enforceable from the date of the Agreement is made to the date of the
Agreement expires.
“Day” shall mean an English calendar day.
“Effective Date” shall mean the coming into force of this Agreement as mentioned in
Clause 7.1 of this Agreement.
“Items/Equipments” shall mean the different types of Air Conditioners to be supplied,
delivered, installed commissioned, maintained by the Supplier under this Agreement as
listed in Anenxure-1 & Annexure-2 of this Agreement.
“Month” shall mean an English calendar month.
“Services” shall mean maintenance and other relevant services to be provided under
this Agreement;
“Year” shall mean an English calendar year.
1.2 Words importing the singular shall also include the plural and vice versa where in
context requires.
1.3 The Title of these conditions are of convenience of reference only and shall not be
deemed to be part of Agreement or in any way affect the interpretation or
construction thereof.

CLAUSE 2: SCOPE OF THE AGREEMENT

The Supplier shall upon the terms and subject to the conditions as set forth hereunder
supply, deliver, install, test, commission and maintain the Items/Equipments and
provide the Services as more specifically mentioned in Annexure-1 & Annexure-2
attached herein below.

CLAUSE 3: METHOD OF ORDERING & DELIVERY PERIOD

The Items/Equipments and Services required by CBL and to be supplied by the Supplier
shall be indicated by issuance of Purchase Order in accordance with the terms of this
Agreement. The method in accordance with which CBL will issue the Purchase Order
(PO)/Work Order and the content thereof and the procedure of acceptance to be
followed by the Supplier is fully specified in Clause 2 of Annexure-3 of this Agreement.

CLAUSE 4: SPECIFICATION, PRICE & PAYMENT TERMS

The specification of the Items/Equipments are mentioned in Annexure-1 and the prices
of the Items/Equipments to be supplied under this Agreement and the terms of
payment thereof are fully mentioned in the Annexure-3 of this Agreement.

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CLAUSE 5: RESPONSIBILITIES & OBLIGATIONS OF THE SUPPLIER
The obligations of the Supplier shall be as follows:
5.1 The Supplier shall-
5.1.1 ensure and be solely responsible for the supply, delivery, install, test,
commission and maintain of the Items/Equipments and provide the Services in
accordance with the terms of this Agreement and the Purchase Order.
5.1.2 Upon completion of the supply & service the Supplier shall submit the work
completion certificate to CBL and shall fill up the checklist provided by CBL for
the functionality and workmanship of the installed Items/Equipments.
5.1.3 keep accurate, systematic and up-to-date records in respect of the provision of
the Items/Equipments and/or Services in such form and detail as is customary
in the profession and as may be required by CBL from time to time, to establish
accurately the cost and expenditure that have been duly paid by CBL.
5.1.4 ensure that the Items/Equipments supplied hereunder shall be of satisfactory
quality and be fit for its intended purpose as per the agreed specifications.
5.1.5 furnish to CBL such information relating to the Equipments/Systems and/or the
Services as CBL may require from time to time.
5.1.6 be responsible for emergency trouble shooting/break down within the warranty
period.
5.1.7 be responsible for doing schedule maintenance 03 (three) times in a year
during the warranty period otherwise the retention money/Bank Guarantee
shall not be released.
5.1.8 be responsible to give compensation as determined by the CBL under this
Agreement if any damage or loss happen during supply, installation,
commission or service due to the negligence or incompetence of the Supplier.
5.1.9 ensure that all items/equipments or spare parts or consumable items supplied
or installed are new and never used or utilized for any other purpose. The
Supplier also shall ensure that items/equipments supplied are of international
standard and compliance of relevant international standard.
5.1.10 provide all necessary labor, technical know-how, and replacement of
mechanical, electrical or electronic parts as required for the maintenance work
of the supplied items/Equipments.
5.1.11 secure that the workers/employees are provided with a healthy and safe
working environment with required safety equipments in accordance with
internationally recognized standards.
5.1.12 have to take proper care of the existing site premises and ensure that during
installing or construction works, no harm shall be done to the premises or the
building in part or whole,. In case of any damage to the site or items the
supplier shall be liable to refund the amount for the damage at the time of
settlement of the Final Bill. If the Supplier fails to do so CBL reserves the right
to debit the amount from the Bill.
5.1.13 be responsible to display required signage or Notices in site in accordance with
the Health and Safety law and rules.
5.1.14 make necessary arrangements for co-operation and co-ordination with the
other contractors (if any) engaged by CBL for the execution of the works.

5.1.15 be responsible for any fines and penalties imposed on it arising from any
noncompliance with the laws and regulations of Bangladesh and CBL shall not
be held responsible to this end.

CLAUSE 6: REPRESENTATIONS, WARRANTIES AND GUARANTEE & PERIODIC SERVICE

6.1 Representations and Warranties
6.1.1 Each Party hereby represents and warrants to the other that at the
time of execution of this Agreement, it is a company duly incorporated
and validly existing under the laws of the countries of incorporation

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 and has full power and authority to enter into this Agreement and
undertakes its obligations under this Agreement.
6.1.2 The Supplier shall be responsible for any fines and penalties imposed
on it arising from any noncompliance with the laws and regulations of
Bangladesh and CBL shall not be held responsible to this end.

6.2 Guarantee / Warranty

6.2.1 Items/Equipments and all Parts of the system and services shall have
…………. years of full guarantee/warranty from the date of issuance of
Acceptance Certificate. The Guarantee shall cover but not limited to:
6.2.1.1 Any manufacturing fault.
6.2.1.2 Any fault that is found or occurs during operation or at the
time of acceptance under guarantee/warranty period which is
not due to mishandling or mis-operation of the
Items/Equipments by CBL. One example of such case is any
damage or fault occurrence during ‘transportation and
carrying’ or ‘installation, testing and commissioning’ of the
Items/Equipments to the premises of CBL.
6.2.1.3 Fault of any part or parts or the whole system in terms of
operation and sustainability. i.e. if the mentioned part or parts
or system does not operate in good condition or does not
perform good operation continuously/consistently but fails
repeatedly after operation of a certain period or there is a
good chance of such failure that can be easily deemed /
understood by CBL.
6.2.1.4 Any unsatisfactory performance resulted from the
Items/Equipments.
6.2.2 If the Supplier is not the manufacturer of the Items the Supplier shall
be required to obtain the guarantee/warranty from the manufacturer
granted in favor of CBL on the terms and conditions as required by CBL.
6.2.3 The Supplier shall unconditionally guarantee/warranty that
item/equipment, system, services supplied to CBL shall be free from all
defects including defects arising out of faulty design, faulty and
inferior material or inferior workmanship, and the Items shall be of the
highest quality and fit for the purpose which they are intended in
accordance with the Agreement Document and any subsequent
amendments and additions which CBL deem fit and necessary and shall
strictly comply with each and every requirement of the Specifications
for a period of at least ………….. years from the date of Acceptance
Certificate and this period shall hereinafter be called the
“Guarantee/Warranty Period”.
6.2.4 If the Items/Equipments or any part thereof and associated services fail
to comply with the technical Specifications and requirements of CBL
during the Guarantee/Warranty Period, the Supplier shall, without any
charge to CBL, repair or replace the same to the satisfaction of CBL
within seven (07) working days from the date of such occurrence or any
other extended period at CBL’s sole discretion. The Supplier shall bear
all costs including cost of labour, freight charges, cost of testing,
examining, and replacing the defective Items. This Sub-Clause shall not
prejudice CBL’s right to impose penalty as referred to in Clause 9
herein.
6.2.5 If any item of the equipment and system become faulty during the
Guarantee/Warranty Period the Supplier shall ensure that it is replaced
or rectified temporarily or permanently within 24 (twenty four) hours
with the Supplier’s own spares and expenses. If the item is replaced or
rectified temporarily it should be replaced or rectified permanently
within 15 (fifteen) days from the date of such occurrence. The repair
or replace will be accepted by CBL upon satisfactory performance. In
the event that the Equipment and System and any part thereof remain
unsatisfactory to CBL whether or not it was operational, CBL reserves
the right to purchase the same from other source or to make good any
damage or defect in any manner it deems fit and all costs thereby
incurred shall be recoverable from the Supplier by deduction from any

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 money due or the Supplier shall be bound to pay such amount within 15
(fifteen) days. This Sub-Clause shall not prejudice CBL’s right to impose
liquidated damages/Penalty as referred to in Clause 9 herein.
6.2.6 If during the Guarantee/Warranty Period certain part or parts of the
Equipment and System are found or observed to breakdown repeatedly
despite repairs, such part or parts shall be replaced by the Supplier at
no cost to CBL.
6.2.7 Any defective part repaired/replaced during the guaranty period shall
be guaranteed inclusive of the repaired/replacement lead time.
6.2.8 The Supplier shall bear all costs for rectifying defects arising from
faulty design of the Items/Equipments during the entire
Guarantee/Warranty Period of the Equipment and System. The Supplier
shall also indemnify CBL from and against losses, costs, damages, and
expenses which CBL may suffer, incur or sustain by reason of faulty or
defective design, modification, works, technical assistance,
fundamental and/or inherent faults of the Items/Equipments or the
Supplier’s Work and/or technical assistance.
6.2.9 During the Guarantee/Warranty Period the Supplier shall provide the
periodic service three times in a year (i.e after every four months) at
free of cost. The Supplier shall provide the periodic service schedule
after installation and commissioning of the Items/Equipments.
6.2.10 The Supplier shall provide emergency service for emergency breakdown
at free of cost within the Guarantee/Warranty Period as more
specifically mentioned in Annexure-2.

CLAUSE 7: EFFECTIVE DATE, VALIDITY, RENEWAL & MODIFICATION

7.1 This Agreement shall be effective from execution date.
7.2 a). The Agreement shall remain valid up to June 30, 2015 for supply, delivery &
Installation of AC from the date of execution of this Agreement, unless
terminated earlier and may be renewed for a further period as agreed between
the Parties.

b). For warranty support service this Agreement shall remain valid until the
warranty period or until completion of warranty obligations under this
Agreement.
7.3 Notwithstanding anything in this Agreement, the terms & conditions related to
service and Service Level Agreement (SLA) as mentioned in Annexure-2 shall be
remain valid and enforceable for the warranty period of the supplied AC under
this Agreement.
7.4 At any time, during the validity of this Agreement, both the Parties may mutually
agree to modify or amend the existing terms, conditions or requirements of this
Agreement as circumstance demand.
7.5 No amendment, addendum, renewal or modification to this Agreement shall be
effective unless it is in writing and signed by duly authorized representatives of
both the Parties.

CLAUSE 8: REJECTION
8.1 Any Item or Equipment and System being found to be not in compliance with the
Technical Specifications in this Agreement may be rejected in part or in whole at
the sole discretion of CBL, provided always that Equipment and System with
minor defects and shortcomings, in the opinion of CBL, which do not affect the
operational use of the Equipment and System, will not give rise to rejection of
the Equipment and System concerned if such defect and shortcoming is rectified
by the Supplier within seven (07) working days or any other extended period at
CBL’s sole discretion.
8.2 All Equipment and System rejected due to non compliance of the specification or
nonperformance as per specification shall be removed by the Supplier from CBL’s
premises at the Supplier’s own expense upon provide the replacement.
8.3 The Supplier can’t claim any payment for the Equipment and System which has
been rejected.

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CLAUSE9: LIQUIDATED DAMAGES/PENALTY
9.1 The Supplier shall complete the job within the stipulated period mentioned in
the respective Purchase/Work Order, failure of which Penalty @ 2% per week
subject to maximum 20% ceiling of work/purchase order value will be deducted
from the Supplier’s bill.

9.2 In the event that the supplier fails repeatedly to successfully perform
delivery/repair after being requested by CBL to do so within the stipulated time,
or within any extended period granted in writing by CBL, CBL shall have the right
to penalize and claim from the Supplier for any direct losses incurred. In case of
failure to supply the Items/Equipments within the stipulated time CBL shall
cancel the order and can place fresh order with any of the incumbent supplier of
its choice.
9.3 If the Supplier fails to provide the support service mentioned in this Agreement
within the warranty period, CBL shall be entitled to do it itself by other Supplier
or any third party at the cost and risk of the Supplier and be reimbursed the
amount from Supplier’s security deposit.
9.4 CBL shall also be entitled to claim damages for losses which is results of breach
of Agreement unless the Supplier can prove that the breach or the cause of
breach was not due to the Supplier or the breach results from the force majeure.
CBL shall have the right to make adjustment of the claims with payment or any
other payment due to the Supplier.
9.5 If the Supplier default in the payment of Liquidated Damages/Penalty applied
under the terms of this clause, CBL shall have the right to obtain compensation
by making deductions from any payments due or to become due to the Suppliers
and/or by recovering such sums as a debt or by forfeiture in part or in whole
from the Performance Bond.

CLAUSE 10: INTELLECTUAL PROPERTY RIGHTS

10.1 The Supplier hereby warrants and guarantees that there is no infringement of
the Intellectual Property Rights (hereinafter referred to as “IPR”) of any third
Parties. The Supplier shall not make any unauthorised use of IPR of CBL and
shall indemnify and hold CBL harmless against any claim for an infringement of
any IPR relating to the product and undertakes to defend CBL at its own
expense from any claim, suit or proceeding base which the Purchaser may face
for infringement of IPR.

10.2 The Supplier shall not use the CBL Trademarks, logos or artworks in any manner
that may disparage the CBL Trademarks or impair the validity, scope, title or
goodwill of CBL. Supplier acknowledges that use of the CBL logo, Trademarks
and/or CBL Graphics/artworks in no way implies sponsorship or certification by
CBL in Supplier’s company, products and/or services. Supplier shall not use CBL
logo, Trademarks and/or CBL Graphics/artworks in their own marketing or
advertising materials in any manner that implies CBL sponsorship or
certification of Supplier’s company, products and/or services.

CLAUSE 11: LIMITATION OF LIABILITY

None of the Parties shall be responsible for the other Party’s indirect losses
(including, without limitation to loss of income and profit). But this limitation
of liability shall not apply if the breach of contract is done with intent or by
gross negligence.

CLAUSE 12: INSURANCE

12.1 The Supplier shall arrange for necessary insurance coverage of
Items/Equipments. Supplier must ensure that such policy benefits CBL and
material/equipment installed in CBL’s premises. Any loss or any damage
whatsoever during supply, deliver, install and service shall be borne by the
Supplier.
12.2 CBL shall not be liable for or in respect of any damage or compensation
payable at law in respect or in consequence of any accident or injury to any
workmen or other person in the employment of the Supplier save and except an
accident or injury resulting from any act or default of CBL, its agents or
servants and the Supplier shall indemnified and keep indemnified CBL against

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 all such damages and compensation (save and except as aforesaid) and against
all claims, demands, proceedings, costs, charges and expenses whatsoever in
respect thereof or in relation thereto. The Supplier shall insure against such
liability with an insurer registered in accordance with the laws of Bangladesh.

CLAUSE 13: TERMINATION OF THE AGREEMENT

13.1 CBL has the right to terminate this Agreement by providing a 30 (thirty) days
prior notice in writing to the Supplier.

13.2 The Agreement is not terminable by the Supplier before expiry of the
Agreement period unless there is a material breach on the part of “CBL” in
complying any of the terms of the Agreement.
13.3 In case of any default or failure of the Supplier to perform its obligations under
this Agreement, CBL shall be entitled to terminate the Agreement by providing
a 07 (seven) days prior notice and/or impose penalty as per Clause 09.

13.4 Consequences of Termination

Where this Agreement is terminated pursuant to this Clause, upon

termination:-
(a) CBL shall not be liable to make any payment to the Supplier from the date
of termination except the unpaid bills which duly ordered & supplied by
the Supplier before termination and shall be regarded as discharged from
any further obligations under this Agreement;
(b) all documents containing Confidential Information and copies, equipments
shall be returned to CBL as soon as practicable; and
(c) neither Party shall in any way exhibit any links or display any information
that would lead any person to believe that CBL and the Supplier are linked
or related in any manner.
13.5 The termination of this Agreement shall not prejudice the rights of CBL to sue
for damages or to obtain any other relief in respect of any antecedent breach
of the terms of this Agreement prior to such termination.

CLAUSE 14: NOTICE

All notices, requests or communications between the parties under this
Agreement shall be in the English language by letter signed by an authorized
representative of the sending party, or by email or fax immediately confirmed in
writing. All notices shall be deeming as validity served if mailed in the form of
pre-paid registered letter, return receipt requested, to the following addresses;

For the Supplier:

Name:
Title:
Address:
Contact No.
Email:

Or such other address the Supplier as shall notify to CBL pursuant hereto

For CBL:
The City Bank Limited
Procurement Department
City Bank Center, 4th Floor
136, Gulshan Avenue, Gulshan-1
Dhaka-1212.

Or such other address CBL as shall notify to the Supplier pursuant hereto.

CLAUSE 15: FORCE MAJEURE

None of the Parties shall be responsible to the other party for delay, disruptions
or non-performance of the agreed terms and conditions of this Agreement herein
due to acts of God, act of government authorities, riots, wars, strikes,
explosions, lock outs, exceptional inclement weather condition, civil commotion
or other causes beyond the control of the Parties. The obligations of the Parties

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 under this Agreement shall be suspended for the period during which the
extraordinary situation exists. If the force majeure situation exists for a
continuous period of 60(sixty) days, CBL shall have the right to terminate this
Agreement.

CLAUSE 16: GOVERNING LAW AND SETTLEMENT OF DISPUTE

16.1 This Agreement shall be governed by and construed in all respects according to
the laws of Bangladesh.
16.2 All disputes relating to the terms & conditions of this Agreement shall be settled
amicably between the two parties within 30 days. If the amicable settlement
fails or that 30 days period expires without any settlement than that dispute shall
be referred to arbitration in accordance with the provisions of the Arbitration act
2001 of Bangladesh. Each party shall appoint its own arbitrator and the arbitrator
of the parties so appointed shall appoint a third arbitrator who shall be the
chairman of the Arbitral Tribunal.

CLAUSE 17: INDEMNITY

17.1 The Supplier shall indemnify and keep CBL indemnified from and against all
claims, demands, writs, summons, actions, suits, proceedings, judgments,
orders, decrees, damages, costs, losses, liability and expenses of any nature
whatsoever suffered/incurred by or instituted against each party by any third
party in connection with the Services.

17.2 The Supplier shall also indemnify in full (including legal costs) if authorities
impose any levy, fine or charges on the CBL for breach of planning regulations or
in the event Supplier erect, delivery, install items/equipments or provide
services without necessary permission from the authorities.

17.3 The Supplier shall be liable for, and shall indemnify CBL against any liability,
loss, claims or proceedings whatsoever arising In respect of any personal injuries
to or the death of any person or in course of or caused by the carrying out of this
Agreement.

CLAUSE 18: CONFIDENTIALITY

The Parties shall keep confidential all information that is received from any of
the other parties or becomes known as a result of this Agreement. Information
may be transmitted to governmental, judicial or regulatory authorities, as may
be required by any governmental, judicial or regulatory authority. In that case,
before transmitting information one party must inform in writing to other party
about such requirement.

CLAUSE 19: SEVERABILITY

If any provisions of this Agreement shall be construed to be illegal or invalid,
they shall not affect the legality, validity and enforceability of the other
provisions of this Agreement. The illegal or invalid provision shall be deleted
from this Agreement and no longer incorporated herein but all other provisions of
the Agreement shall continue as valid and enforceable.

CLAUSE 20: ENTIRE AGREEMENT

This Agreement hereto embodies the entire understanding between the
Parties and there are no promises, terms, conditions or obligation, oral or
written expressed or implied orally or in writing other than those contained
herein.

CLAUSE 21: LANGUAGE

This Agreement has been executed in English language, which shall be binding
and controlling language for all matters relating to the meaning or interpretation
of this Agreement. All correspondence concerning the content of this Agreement
shall be in English language.

CLAUSE 22: NON EXCLUSIVITY

This Agreement does not restrict CBL to enter into Agreements with other
enterprises at any time for the same or similar purposes.

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CLAUSE 23: WAIVER
Any delay, neglect or forbearance on the part of CBL in enforcing the Agreement
against the Supplier shall not be deemed to be a waiver and shall not prejudice
the right of such Party to enforce the Agreement.

IN WITNESSES WHEREOF the parties have caused this Agreement to be executed as of the day
and the year first above written.

Signed for and on behalf of Signed for and on behalf of

The City Bank Limited [NAME OF THE SUPPLIER]

______________________ _____________________

Witnesses:

1 1.

2 2.

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 ANNEX-1

DESCRIPTION OF THE ITEMS/EQUIPMENTS

The Supplier shall supply, deliver, install, test, commission and thereinafter provide
maintenance service during the warranty period of the following Item/Equipments-

Items/Equipments
Different type AC: Window Type Air Conditioners, Split Air Conditioners, Cassette
Type Split Air Conditioners & Wall Mounted Air Conditioners and other associated
items in City Bank premises nationwide.

DETAILS SCOPE AND TECHNICAL SPECIFICATION

SCOPE OF WORK

GENERAL
This Specification describes the scope of works, materials, product, supply and installation of
AC for CBL. The Supplier shall furnish all labors, superintendent, materials, tools, equipments,
storage, permits, certificate, drawing, temporary works and all necessary accessories,
auxiliaries and incidentals to accomplish the work in proper, safe and skillful way to satisfy
requirement of purchaser.

Site info
At City Bank premises countrywide

Product and Service Standard

The product shall be of as per the Technical Specification and Service Level Agreement (SLA)

Supply, Delivery, Commissioning, Test Run and Acceptance

Commissioning and test runs will have to be exclusively done by Supplier authorized
Commissioning Engineer.

Responsibility Matrix
A brief responsibility matrix is given in the following table-

SL Activity Purchaser Contractor

1 The requirement of Air conditioning design √
2 Technical survey for Design √
3 Preparation of Implementation planning with as-planned √
drawings and BOQ
4 Ensure availability of As built information, as-built √
drawings etc.
5 Project installation & commissioning √
6 Service acceptance √
7 Commercial operation of the supplied project √
8 System User Training √
9 Maintenance report √
10 Maintaining log book √
11 Quarterly precautionary visit √
12 Replace the supplied product(s) if it fails to provide support √
within warranty period
13 Rectify any unusual operation of Aircons during warranty and √
AMC period
14 Any construction works for Outdoor units √
15 Power cable works √
16 Any issues related to transport and lifting the product at site √
Note: The above list is in brief but not limited to

Water Drain Pipe: The water of the AC must drain at suitable place. If no suitable place is found at nearby
the unit water drain pipe may be lengthen. Drain pipe line up to 15 Rft shall be free of cost. If more than
15 Rft is required the Supplier will complete the job. The bill will be paid as per unit price of the item.
Dressing of the drain pipe must be clamped properly. The holes required during drain pipe lying must be
closed properly with cement. For drain line making, water grade PVC pipe of 3/4" diameter shall be used.

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Wooden box making: In case if required the Supplier shall have to make wooden box inside the hole for
the window type AC. Wooden box shall be made by "Garjan" wood of 1/2" thick.

Plain wooden frame making: For decoration plain wooden frame shall be required. The wooden frame
shall be made by "Garjan" wood of 1/2" thick.

Sealing works: The Supplier shall fill the air gap after installation of window type AC.

Making hole for Window AC: If required to break the wall to make hole to install window AC, the Supplier
shall do it. After making the hole, the Supplier will provide proper finishing works through sand, cement,
brick, concrete, lime, wooden box etc. (Hole required for Split unit is under installation of split type AC)

Base Grill: For Split type AC the Supplier shall supply the base grill for Outdoor unit. The coating shall be
rustproof and color shall be as like ODU.

Security Grill: For Split type AC the Supplier shall supply the security grill for Outdoor unit. The coating
shall be rustproof and color shall be as like ODU. This security grill is required in specific sites.

Copper pipe: Copper pipe with proper insulation (aeroflex) up to ……….. Rft (Both suction and discharge)
should be free of cost. If more than ………. Rft is required the Supplier will complete the job. The bill will be
paid as per unit price of the item. Dressing of the copper pipe with insulation must be clamped properly.
The holes required during copper pipe laying must be sealed properly with sand, cement, painting etc

Electrical Works: During installation works PVC cable supply and laying of respective AC shall be free up to
……………… rft (all the line(s), neutral and earthing). If more than …………….. Rft is required the Supplier will
complete the job. The bill will be paid as per unit price of the item. Dressing of the cable must be through
the PVC channel. If Combined switch socket and / or MCB is required the Supplier shall supply and install
at the approved unit rate.

Commissioning
Commissioning will have to be exclusively done by the Supplier’s authorized Commissioning Engineer.
Purchaser will ensure that his personnel involved are able to communicate with the Supplier’s
Commissioning Engineers in English/ Bengali language. And details commissioning sheet must be
prepared and filled by the Supplier’s commissioning engineers duly signed by him and project manager
and hand over to Purchaser.

Test Run
Test Run will be performed to demonstrate reliability and achievement of performance guarantees
of the continuous energy output from the solar module and associated auxiliaries under normal
operation conditions. Once completed, the Supplier will call for a test run with Purchaser.

Performance Tests
Performance Tests shall be conducted to demonstrate achievement of contractual agreed performance
guarantees for output. Performance Tests shall be done by Contractor in presence of Purchaser according
to the design approved specific at ion, which is based on standard compliance. Measurements taken
during Performance Tests have to be checked by both the Parties and shall be approved by Purchaser.

Acceptance
Acceptance Certificate shall be issued by Purchaser, once performance test is done successfully with all
necessary paper documents dully signed by the project in- charge from the Supplier.

TECHNICAL SPECIFICATION DATA SHEET

Operation Voltage: The operation of the 1.5 T 2.0 T, 0.75 T) and 2.0 T shall be single phase ie. 220 Volts
and 3.0 T (Split) and 5.0 T (Split) shall be 3 phase ie. 400 Volts. Minimum operating range must be +/- 10%
of the normal operating voltage.

Control system: The window type AC shall be non remote type (selector switch) and the split type AC
shall be remote controlled. Remote controller shall be mounted in a wall beside the AC unit.

Protection system: The units must have over voltage, under voltage, over heat and high & low pressure
protection system.

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Running conditions: The AC units must have the provision to run automatically when power comes after
shutdown of the power authority.

Compressor: Hermetically sealed Reciprocating type.

Compressor capacity: If your brand does not have the exact capacity, Choose higher capacity model.
Technical specification of compressor has to submit along with offer.

Automatic Air Swing: The units shall have automatic air swing system.

Technical Specification: The Supplier shall mention technical specification with require data in the
following format:
Technical Data Sheet of Different Type AC
Sl. No. Item Description Supplier’s Specification
1 Brand
2 Model
3 Country of origin
4 Shipment from
5 Capacity (BTU/Hour)
6 Power supply
7 Noise level (dBA)
8 Starting Current
9 Running Current
10 Compressor Type (Rotary/Reciprocating)
11 Washable air filter
12 Operating ambient temperature (ODU)
13 Dimension (HXWXD) in mm
14 Required space to install (HXWXD) in mm
15 Expansion valve (Thermostatic / Capillary)
16 Overload protector
17 Phase reversal protector
18 Weight (kg)
19 Power Consumption (Kw)
20 ERR (Btu/H) (kW/kW)
21 Air Circulation (CFM)
22 Refrigenent
23 Copper pipe including insulation.
24 Drain pipe including insulation.
25 Electrical wiring.
26 Warranty

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 ANNEXURE-2
Service Level Agreement (SLA)

1 Service LEVEL SCOPES: This SLA will be adopted for Air Conditioners service and
maintenance in CBL office.
1.1 System Support
1.1.1 Technical Helpdesk

Key Performance Indicators Performance Level

Availability Within Warranty Period

Acknowledgement/ Critical 60 Minutes

Response Time Non-critical 60 Minutes

Communication media: Phone/Email/SMS.

1.1.2 Technical Support

Performance Level
Service Level Problem Classes
Critical Non-critical
Availability Within Warranty Period Within Warranty Period

Resolve Time/ 12 Hour from 48 Hours from

Complete Solution acknowledgement time acknowledgement time

2 SEVERITY classification:
2.1 Product Operation and Maintenance

Product Operation and Maintenance

Critical Non-Critical
Air Conditioner off and cannot run Any notification alarm other than running of
normally Air Conditioner

3 Training: Supplier shall provide on job training at site or any suitable place as per CBL
requirement.
4 Performance Review: Performance review meeting will take place once per quarter.
5 CONTACT: Both parties will provide the contact numbers for communication/ Support/
escalation matrix.

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 ANNEXURE-3

CLAUSE-1: PRICE AND COST

S/l Item Capacity Type Unit of Unit Price

# Ton Measure (BDT)
(UoM)
1 AC 1 Window nos
2 AC 1.5 Window nos
3 AC 2 Window nos
4 AC 2.5 Window nos

S/l Item Capacity Type Unit of Unit Price

# Measure (BDT)
(UoM)
1 AC 1 Split (Wall) nos
2 AC 1.5 Split (Wall) nos
3 AC 2 Split (Wall) nos
4 AC 2.5 Split (Wall) nos
5 AC 3 Split (Wall) nos

S/l Item Capacity Type Unit of Unit Price

# Measure (BDT)
(UoM)
1 AC 2 Split (Ceiling) nos
2 AC 2.5 Split (Ceiling) nos
3 AC 3 Split (Ceiling) nos
4 AC 3.5 Split (Ceiling) nos
5 AC 4 Split (Ceiling) nos
6 AC 4.5 Split (Ceiling) nos
7 AC 5 Split (Ceiling) nos
8 AC 5.5 Split (Ceiling) nos
9 AC 6 Split (Ceiling) nos
10 AC 6.5 Split (Ceiling) nos
11 AC 7 Split (Ceiling) nos

S/l Item Capacity Type Unit of Unit Price

# Measure (BDT)
(UoM)
1 AC 1.5 Split nos
(Cassette)
2 AC 2 Split nos
(Cassette)
3 AC 2.5 Split nos
(Cassette)
4 AC 3 Split nos
(Cassette)
5 AC 3.5 Split nos
(Cassette)
6 AC 4 Split nos
(Cassette)
7 AC 4.5 Split nos
(Cassette)
8 AC 5 Split nos
(Cassette)
9 AC 5.5 Split nos.
(Cassette)
10 AC 6 Split nos.
(Cassette)

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CLAUSE 2: METHOD OF ORDERING

2.1 The “Purchase/Work Order” will be issued as per the specification & rate mentioned in this
Agreement.

2.2 The Supplier shall complete the delivery, installation work within 15 (fifteen) days from
the date of acceptance of Purchase/Work Order.

2.3 The Supplier is obliged to ensure that the deliverables under this Agreement are of the
highest quality and shall maintain a quality assurance system. CBL may at any time without
prior notice perform inspection of the Supplier’s quality assurance system.

CLAUSE-3 PAYMENT TERMS AND PERFORMANCE BOND

A. PAYMENT TERMS:
3.1 100% payment will be made by A/C payee cheaque in favour of the Supplier after
successfully completion of delivery, installation, testing & commissioning of ordered
quantity and upon submission of Invoice, Delivery Challan, Acceptance Certificate,
Warranty Certificate, and other necessary papers as required by CBL Finance Division
subject to submission of 15% of PO value in the form of unconditional Bank Guarantee.

3.2 If any part of the invoice produced by the Supplier is taxable and the law requires CBL
to deduct the Tax/VAT at source, CBL shall deduct the taxes, reduce the payment
accordingly and deposit the deducted tax with the relevant authority.

3.3 BANK GUARANTEE

On receiving Purchase Order (PO) the Supplier must have to submit a Security Deposit
in the form of unconditional Bank Guarantee within 10 (ten) calendar days amounting
to 15% (fifteen percent) of the total value of the PO. The Performance Bond must have
to remain valid till the warranty period of the Items/Equipments, shall be released
upon completion of warranty period after adjusting CBL claims if any.

CBL shall not be liable to pay or credit any interest on such Performance Bond.

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