Thesis Gandas
Thesis Gandas
Thesis Gandas
through hands – on training – the on-the-job training. This process exposes the students
to the different fields and learn from it. Moreover, it allows the students to become
familiar and made known with the actual operation of the business and the state-of-the-
art of the facilities, equipment and technology used. Many opportunities for development
can be found on-the-job. Trainees can learn as they contribute to the goals of the firm.
The students will develop their practical and managerial skills in the working
Hotel and Restaurant Management undergoes on-the-job training with a said required
time. Perhaps this would be a stepping stone for the student-trainee to develop
themselves to become professionals in their own field of specialization and acquire new
the learning process, geared towards preparing students future career. However,
student-trainee along the way encountered uncertainties and problems that in one way
or another affects their on-the-job performances. Some would feel disappointed and
dissatisfied to the on-the-job training they receive. On the job training or internship is a
big part in the practical experience opportunity of the students. Students will acquire the
technical knowledge and the practical experience that puts them on the go. On the job
training plays an important role in preparing students to understand the real business
world. Thus, it is also an opportunity for applying, elevating and enhancing their acquired
realistic experiential activity which they cannot learn within the borders of their
classroom.
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Background of the Study
preparation and training for exciting and rewarding careers in the Hospitality and Hotel
industry. It aims to develop potential hoteliers and entrepreneurs who are equipped with
the latest technical and managerial skills geared towards maximum utilization of e-
The sustainability of the course lies in the ability of the school to produce competitive
graduates that could acclimatize to global changes such that they are equipped with the
curriculum. The conjecture was based from the observations garnered by the researcher
Students in Norzagaray, Bulacan that such findings of the study would enable the
researcher to point out which part or parts of the practicum training curriculum or
program need/s to be reviewed and enhanced for them to acquire the necessary skills
that would make them globally competitive and more apt to the needs of the current local
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Statement of the Problem
This study aimed to determine the factors affecting the on – the – job training of the
variables:
1.1. Gender;
1.2. Age;
2. How does the practicumers assess the factors affecting the on-the-job training such
as:
3. Is there any significant relationship between the demographic profile and factors of
OJT?
4. What are the factors that affect the OJT of the BSHRM students of NC?
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Significance of the Study
This segment will provide the various significances of determining the On-the-job
To the Students, this will serve as their tool in enhancing their knowledge on the
current realities in the hospitality industries and acquiring the necessary skills for them to
To the Practicum coordinator/ adviser, this will help them to have a deeper
understanding of the current realities of the hospitality industries and provide them with
the necessary data on the specific skills required to increase the chances of students’
employability.
To the Norzagaray College, this will help the institution to have up to date information
about the status of the HRM Graduates, help reformat or revising the underperforming
facets of the HRM Program and adapt current trends and practices in hospitality
industries worldwide.
To the Future researchers, this will benefit and help the future researcher as their
guide in developing another different glamorous and popular course that attracts more
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Theoretical Framework
“Social learning theory” is a theory of learning and social behavior which proposes that
new behaviors can be acquired by observing and imitating others. It states that learning
is a cognitive process that takes place in a social context and can occur purely through
conversely, if a particular behavior is constantly punished, it will most likely desist. The
https://en.wikipedia.org/wiki/Social_learning_theory
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Conceptual Framework
FEEDBACK
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Scope and Delimitations of the Study
The study focused on the level of preparedness and on – the – job training
Norzagaray College. The respondents of the study are students of Bachelor of Science
in Hotel and Restaurant Management Batch 2017-2018 from the Norzagaray College at
Definition of terms
Assessment - It means to examine the significance and value of the factors that affects
Career - This pertains to the chosen pursuit, profession or occupation, especially one
Hospitality - This is the relationship between guest and host, or the act or practice of
being hospitable. Specifically, this includes the reception and entertainment of guests,
meeting basic needs. Hotels and resorts, cruise lines, airlines, and other various forms
of travel, tourism, special event planning, and restaurant all generally fall under the
hospitality industry.
On-the-Job Training - This term refers to the program conducted by the cooperating
firm, company or industry, sponsored by the school in order to expose the students to
actual training.
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Practicumers - This refers to the student trainees who are currently enrolled BSHRM
Social learning theory - Is a theory of learning and social behavior which proposes that
Chapter 2
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This chapter presents the foreign and the local literature, foreign and local studies
relevant to the topic the job targets and perceived skills of BSHRM students.
According to Heath field (2016), On-the-job training, also known as OJT, is teaching
the skills, knowledge, and competencies that are needed for employees to perform a
specific job within the workplace and work environment. Employees learn in an
environment in which they will need to practice the knowledge and skills taught in the on-
the-job training. On-the-job training uses the regular or existing workplace tools,
learn to effectively perform his or her job. It occurs within the normal working
environment that an employee experiences on the job. It may occur as the employee
performs actual work, or it may occur elsewhere within the workplace using training
and creating future industry leaders. If employees are already operational when they
start, this will fast track them in the right direction, achieving middle management and
success rate.
According to Bajao (2013) Tourism is the world’s largest industry and employing
hundreds of million people worldwide. In March 2013, over 2,000 schools in the country
graduated almost 300,000 college students. It was reported that the country generates
more than 120,000 hotel and restaurant management graduates every year. Most of the
HRM Graduates also need an additional skills training to be able to qualify for
employment locally and even lack of employable HRM Graduates. The hotel and
graduates, they might not have the qualification, competencies, and experiences that the
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job requires overseas. Despite numerous vacancies, a local and overseas employer
According to Yui and Law (2012), the internship is one of the most effective models
the cooperation of students, employers, and educators. This article identifies the role
and value of the internship in hospitality education. Its benefits and drawbacks are
discussed from the perspectives of the three stakeholders, and an overall assessment is
According to Wu and Suh (2011) the purpose of this study is to explore and examine
the motivation and satisfaction of hospitality student volunteers in food and wine
festivals. It aims to investigate and identify the factors that festival managers need to use
to motivate, satisfy, and retain hospitality student volunteers in order marketing, and
personnel management.
and descriptions of the Hospitality and Tourism Management Program at the University
preparedness for their future career. Using an online field survey, this study examines
the skills that contribute to students’ preparedness. Besides putting forward the
strengths and weaknesses of the program, and identifying the significant skill areas that
students are quite well prepared and overall satisfied with the program. Results also
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According to Lam et al (2007), suggested that formal or informal meeting with the
should also include mentorship guidelines and train-the –trainer programs which given
emphasis on educating and. training supervisors in a way that they know how to train the
training are vital components of student’s confidence regarding their future careers and it
can also contribute to the improvements of the student’s satisfactions desire to stay in
personality. The front of the house is on display for the guests and is a reflection of the
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image a restaurant seeks to portray. On the other hand, the back of the house is the
machine that feeds (literally) the restaurants profit center. If either side of the house is
not managed properly, the restaurant may have difficulty surviving. Culinary
professionals are excellent candidates for hotel and restaurant management training. By
learning all aspects of the business they are better able to convey their culinary creativity
According To Sudan (2007) food and beverage serving and related workers require
practical knowledge of operations as even a small error can cause displeasure to the
guest. Coordination of activities of all outlets is essential to provide the guest with quality
service at all times. Teamwork is the watchword in any Food and Beverage Service
department. A dedicated and committed team, with able leadership, under ideal working
conditions and helps in fulfilling the establishment's ultimate goal of guest satisfaction.
find out the prevalence and impact of practices in hiring, training and development,
performance appraisal, pay and occupational health and safety. Comparisons with US
and Canadian data show that there were differences is most practices, but with the
Philippines show me a higher extent of HRM practices and more correlations with
According to Andrews (2007) most integral departments within the hotel, the
Housekeeping staff is responsible for the immaculate care and upkeep of all guest
rooms and public areas. Traditionally, housekeeping has been dominated by women.
This was done on the belief that the hotel was an extension of the home and that women
According to Perna (2010) studied work habits and academic demands. Recent
degrees at all types of university and college campuses identified. Colleges and
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universities need to increase their support of working students and respond to the trend
Perna suggested that offering a better institutional support for working students may
According to Arroyo (2011) this study was conducted to assess the level of on- the-
job training (OJT) performance of the B.S Hotel and Restaurant Management and Food
Bukidnon. The study had as its respondents the 16 on- campus and 26 off- campus
practicumers and 10 OJT supervisors. The statistical tools used for the analysis and
interpretation of the data were the weighted mean, Pearson Product Moment correlation
coefficient, and t- test. The OJT programs have been implemented effectively, enabling
the on- and off- campus practicumers to perform well in their jobs as evidenced by the
high ratings they obtained in the level of job performance of the practicumers. The higher
the job performance evaluation by OJT supervisors. The level of implementation of the
OJT programs significantly influences implementation of the OJT program is, the better
the level of job performance of the practicums is also. Being so, the school and its
partner companies should further intensify the OJT programs in place to fully prepare the
practicums for their OJT and employment afterwards. To make the OJT Vol. 1 No. 1
January 2011 ISSN: 2094-9251 pp. 145-166 International Peer Reviewed Journal Asian
and Governance 146 program more effective, the school should appropriately address
The Synthesis
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The studies presented in this chapter justified that the students taking up the Bachelor
multitasking, and competitive to reform effectively his or her job for hospitality
conducted to find out the prevalence and impact of practices in hiring, training and
Comparisons with US and Canadian data show that there were differences is most
practices, but with the Philippines it shows a higher extent of HRM practices and more
The related studies gathered have a different approach to the present studies.
Numerous hospitality programs offer students the opportunity to learn how to become
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CHAPTER 3
Research Methodology
This chapter presents the methodology and techniques used in this study. It includes
Research Design
conducting the study. The questionnaire was issued to gather additional information of
student’s a gender, age, civil status, year level, assigned department, evaluation grade,
and factors affecting the on – the – job training students. This study is designed to
assess the factors affecting the on – the – job training of the Bachelor of Science in
The researchers will conduct a survey from 21 3rd year students and 27 4th year
student respondents with a total of 48 students are covered by this study. The
respondents are between ages 19-25 and taking up BSHRM at Norzagaray College A.Y.
2017 - 2018. The researcher used quota sampling technique in surveying the
respondents.
Research Instrument
The questionnaire is the major instrument used in gathering the information from the
respondents which is necessary for the completion of the study. A purposive response
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The questionnaire is divided into two parts, the first part consists of questions about the
demographic profile of the respondents and the second part is about the factors affecting
the on-the-job training of the student of the Bachelor of Science in Hotel and Restaurant
Level of Agreeableness
First, the researcher asked permission to conduct a study and wrote a letter
addressed to the Dean of BSHRM students to know the schedule of the respondents.
The researchers will then create the questions from the statement of the problem to
Statistical Treatment
respondents and the factors affecting the on – the – job training is shown in the
formula below:
f
Formula: P= x 100
n
Where: P = Percentage
f = Frequency of answer
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2. Weighted Mean. The mean is the most frequent used in measure of central
tendency because it is subject to less error. The tabulate data will be treated
with the use of frequency distribution, percentage and weighted mean and it is
computed below:
X = ∑fx .
∑n
3. Likert scale. The following qualitative description was adopted to quantify the
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Chapter 4
This chapter discusses the data analysis and findings from 48 questionnaires
completed by BSHRM students of Norzagaray College A.Y 2018 – 2019. The purpose of
this study was to identify the factors affecting the on – the – job training of the Bachelor
19-21 YO 37 77.1 1
22-24 YO 4 8.3 3
This table shows that the frequency 37 or 77.1% of the respondents are between 19-21
years old and got the 1st rank. The frequency of 5 or 10.4% of the respondents are 18
and above years old and ranked 2nd, While the frequency of 4 or 8.3% of the
respondents aged 22 above got the 3rd rank, the same with the frequency of 2 or 4.2% of
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Frequency and Percentage Distribution of Respondents
MALE 27 56.3 1
FEMALE 21 43.8 2
Total 48 100
TABLE 2 FREQUENCY AND PERCENTAGE DISTRIBUTION OF SEX
According to Table 2 most of the respondents of the study surveyed were male with a
Rank
Frequency Percent
2
3RD YEAR 21 43.8
1
4TH YEAR 27 56.3
Total 48 100
TABLE 3 FREQUENCY AND PERCENTAGE DISTRIBUTION OF YEAR LEVEL
This table shows that the frequency of 21 or 43.8% of the respondents are all 3rd year
students and ranked 1st, while the frequency of 27 or 56.3% of the respondents are all
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Frequency and Percentage Distribution of Respondents
Dining 23 47.9 1
F&B 5 10.4 3
Kitchen 16 31.9 2
Receptionist 4 8.3 4
Total 48 100
TABLE 4 FREQUENCY AND PERCENTAGE DISTRIBUTION OF ASSIGNED
DEPARTMENT
This table shows that the frequency of 23 or 47.9% of the respondents are assigned in
the dining, and got 1st rank, and the frequency of 16 or 32.9% of the respondents are
assigned in the kitchen and got 2nd rank, and the frequency of 5 or 10.4% of the
respondents are assigned in the f&b, and got 3 rd rank, and the frequency of 4 or 8.3% of
the respondents are assigned in the reception which got 4th rank.
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Weighted Mean on the Personal Factors that Affect the On-The-Job
Training of HRM Students in Norzagaray College
A. Personal Factors
Verbal
Items Mean Interpretation
The table reflected the identified of the Personal Factors Affecting the OJT’s of HRM
Students in Norzagaray College. According to them, reporting to the workplace neat and
clean is an important factor that affects their attitude towards on-the-job trainings
followed by Good communication skills, Proper knowledge about the work, Observe
proper breaktime period and the last Always come to workplace on time. While the
category of response under verbal interpretation, the “Agree” response connotes that
forty-eight (48) of them agreed that these are the personal factors that must be
considered during on-the-job trainings.
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Weighted Mean on the Management Related Factors that Affect the On-The-Job
Training of HRM Students in Norzagaray College
Verbal
Items Mean Interpretation
The table reflected the identified of the Management Related Factors Affecting the OJT’s
of HRM Students in Norzagaray College. According to them, Communication with the
employees is an important factor that affects their attitude towards on-the-job trainings
followed by Customer service skills, Analytical skills, Leadership skills and the last
Offering incentives to employees. While the category of response under verbal
interpretation, the “Agree” response connotes that forty-eight (48) of them agreed that
these are the management related factors that must be considered during on-the-job
trainings.
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Weighted Mean on the Management Related Factors that Affect the On-The-
Job Training of HRM Students in Norzagaray College
C. Interpersonal Factors
Verbal
Items Mean Interpretation
The table points out the responses of the students on the Interpersonal Factors affecting
the on-the-job training of the students. Among the many other factors, these items got
the highest mean among the others, those includes self–motivated employees,
possessing a positive attitude, exhibit professional behaviors at all times, dependable
and responsible employees, and good communicators. On the response category under
verbal interpretation, forty-eight (48) agreed that these are interpersonal factors affecting
the on-the-job training of the students.
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Weighted Mean on the Interpersonal Factors that Affect the On-The-Job
Training of HRM Students in Norzagaray College
Verbal
Items Mean Interpretation
The table points out the responses of the students on the environmental related factors
affecting the on-the-job training of the students. Among the many other factors, these
items got the highest mean among the others, those includes the training method is
efficient, the firm environment is exclusive for learning, great restaurant concept, safety
and health of the work place, ambiance of the work place and convenient work place. On
the response category under verbal interpretation, forty-eight (48) agreed that these are
environmental related factors affecting the on-the-job training of the students.
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SECTION 3- Correlations Between OJT Factors and Demographic Profile
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Overall Assessment
The correlation between OJT factors and Demographic profile shows that in Personal
Factors, sex got 0.181 in the pearson-r and the p-value is 0.219, age got 0.091 in the
person-r and the p-value is 0.539, in civil status got -0.123 in the pearson-r and the p-
value is 0.403, in year level got -0.06 in pearson-r and the p-value is 0.687, in
Management Related Factors, sex got 0.043 in the pearson-r and the p-value is 0.773,
age got -0.015 in the person-r and the p-value is 0.92, in civil status got -0.001 in the
pearson-r and the p-value is 0.993, in year level got -0.06 in pearson-r and the p-value is
0.688, in Interpersonal Factors, sex got 0.037 in the pearson-r and the p-value is 0.803,
age got 0.025 in the person-r and the p-value is -0.231, in civil status got 0.114 in the
pearson-r and the p-value is 0.993, in year level got 0.135 in pearson-r and the p-value
is 0.361, and in Environmental Related Factors, sex got 0.074 in the pearson-r and the
p-value is 0.616, age got -0.02 in the person-r and the p-value is 0.895, in civil status got
-0.224 in the pearson-r and the p-value is 0.127, in year level got -0.057 in pearson-r
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CHAPTER 5
This study aimed to determine the factors affecting the on – the – job
training of the Bachelor of Science in Hotel and Restaurant Management students of
Norzagaray College. Specifically, it sought to answer the following sub-problems.
Demographic profile of the respondents in terms of the following variables:
1.1 Gender;
1.2 Age;
Summary of Findings
Four (2) personal variables were reckoned in describing the profile of the respondents in
terms of age and gender.
1.1 Majority of the students 37 or 77.1% of the respondents are 19-21 years old. The
frequency of 5 or 10.4% of the respondents are 22-24 years old and the frequency of 4
or 8.3% of the respondents are 18 and above years old and same with the frequency of
1.2 Out of forty-eight (48) randomly chosen students 27 or 56.3% of the respondents are
male and the frequencies of 21 or 43.8% of the respondents are female.
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II. Factors Affecting the On the Job Training of HRM Students of
Norzagaray College
2.1 The weighted mean of 4.1 falls on the category of response “Agree”. This connotes
that the forty-eight (48) where agree that there are personal factors affecting the on the
job training of the students
2.2 The weighted mean of 3.0 falls on the category of response “Agree”. This connotes
that the forty-eight (48) where neither agree nor disagree that there are management
related factors affecting the on the job training of the students.
2.3 The weighted mean of 4.2 falls on the category of response “Agree”. This connotes
that the forty-eight (48) where agree that there are interpersonal factors affecting the on
the job training of the students.
2.4 The weighted mean of 4.1 falls on the category of response “Agree”. This connotes
that the forty-eight (48) where agree that there are environment related factors affecting
the on the job training of the students.
Conclusions
Based on the significant findings of the study the following conclusions were drawn:
2. The respondents did agree that there are personal factors affecting the on the
job training
of the students
3. According to the respondents, that they neither agree nor disagree that there
are management related factors affecting the on the job training of the
students
4. The respondents did agree that there are interpersonal factors affecting the
on the job training of the students.
5. According to the respondents, they did agree that there are environment
related factors affecting the on the job training of the students.
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Recommendations
Regarding the significant findings of the study, the following recommendations
are offered:
1. The environment on where HRM students do their job training should have a
good ambiance and healthy working relationships
2. The school administration should have clear policies regarding on the job
trainings and must secure the healthy working environment of their
practicumers.
References
Virginia N. Gordon, Ph.D. & George E. Steele, Ph.D. (2015). The undecided college
student: An Academic and Career Advising Challenge (4th ed.)
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