Assignment 3 EPM

NATIONAL UNIVERSITY OF SCIENCES AND
TECHNOLOGY
MILITARY COLLEGE OF SIGNALS
ENGINEERING PROJECT MANAGEMENT
ASSIGNMENT 3
ISO 9000 & 9001
SUBMITTED BY:
WAJIHA JAWWAD
BETE 54D
ISO 9000 AND ISO 9001
ISO 9000
Introduction:
• ISO 9000 is defined as a set of international standards on quality management and quality
assurance developed to help companies effectively document the quality system elements needed
to maintain an efficient quality system.
• They are not specific to any one industry and can be applied to organizations of any size.
• ISO 9000 can help a company satisfy its customers, meet regulatory requirements, and achieve
continual improvement. It should be considered to be a first step or the base level of a quality
system.
• ISO 9000 was first published in 1987 by the International Organization for Standardization (ISO),
a specialized international agency for standardization composed of the national standards bodies of
more than 160 countries.
Features:
The ISO 9000 series are based on seven quality management principles (QMP) The seven quality
management principles are:
• QMP 1 – Customer focus
• QMP 2 – Leadership
• QMP 3 – Engagement of people
• QMP 4 – Process approach
• QMP 5 – Improvement
• QMP 6 – Evidence-based decision making
• QMP 7 – Relationship management
Principle 1 – Customer focus

Organizations depend on their customers and therefore should understand current and future customer
needs, should meet customer requirements, and strive to exceed customer expectations.
Principle 2 – Leadership
Leaders establish unity of purpose and direction of the organization. They should create and maintain
the internal environment in which people can become fully involved in achieving the organization's
objectives.
Principle 3 – Engagement of people
People at all levels are the essence of an organization and their full involvement enables their abilities
to be used for the organization's benefit.
Principle 4 – Process approach
A desired result is achieved more efficiently when activities and related resources are managed as a
process.
Principle 5 – Improvement
Improvement of the organization's overall performance should be a permanent objective of the
organization.
Principle 6 – Evidence-based decision making
Effective decisions are based on the analysis of data and information.
Principle 7 – Relationship management
An organization and its external providers (suppliers, contractors, service providers) are
interdependent and a mutually beneficial relationship enhances the ability of both to create value.
ISO 9001
Introduction:
• Where ISO 9000 is a series, or family, of quality management standards, ISO 9001 is a standard
within the family. ISO 9001 was first published in 1987. The current version of ISO 9001 was
released in September 2015.
• ISO 9001 sets out the criteria for a quality management system and is the only standard in the
family that can be certified to. It can be used by any organization, large or small, regardless of its
field of activity.
• This standard is based on a number of quality management principles including a strong customer
focus, the motivation and implication of top management, the process approach and continual
improvement.
• Using ISO 9001 helps ensure that customers get consistent, good-quality products and services,
which in turn brings many business benefits.
• Third-party certification bodies provide independent confirmation that organizations meet the
requirements of ISO 9001. Over one million organizations worldwide are independently certified,
making ISO 9001 one of the most widely used management tools in the world today.
Features:
The very famous ISO 9001 Standard quality management system simply confirm that a firm is
committed to get satisfy customer and also show good QMS systems in point to take/ record, to meet
actual client’s need. ISO 9001 Certification offer a firm the standard quality system who offer the
guideline to best consumer support/ boost business & continuous upgrade.
ISO 9001 contains eight key principles of quality management

• Customer focus and customer satisfaction
• Leadership
• Involvement of people
• Process approach
• A systematic approach to management
• Continual improvement
• Factual approach to decision making
• Mutually beneficial supplier relationship
Some ten common features of QMS system:

• The requirements and belief of customers & interested clients are considered in decision making
and procedures.
• The Quality policy & quality goal are very clearly defined and understood within the firm.
• Processes & responsibilities to obtain goal are implemented and managed, within linkages or
“hand-offs” among processes.
• Resources and infrastructure to encounter goal are achieved.
• Strategy to consider processes and products are defined and implemented.
• Using the estimation of quality and process performance to guide improvement, because
estimation without action is a waste of time and resources.
• Preventing non-conformities and remove causes of non-conformities is systematic and lead as a
process.
• A process for regular increment is planned, implemented, and monitored to effectiveness.
• Management for verification of processes and products is clearly defined and understood within
the business.
• Management action in the system and by management reviews of the system.

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NATIONAL UNIVERSITY OF SCIENCES AND

MILITARY COLLEGE OF SIGNALS

ENGINEERING PROJECT MANAGEMENT

ISO 9000 & 9001

Principle 1 – Customer focus

ISO 9001 contains eight key principles of quality management

Some ten common features of QMS system:

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