Learning Paths by Persona

Author: Training and Certification

Last updated: December 1, 2020
Implementer Learning Paths

2 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.

 * Mainline certification questions are sourced from all
courses between the product line selection and the exam
Additional Acronyms

Implementer Certification
CIS: Certified Implementation Specialist
ILT: Instructor-led Training

Business Continuity Management (BCM)

Select Product Line
ServiceNow
Fundamentals BCM
(3-days ILT)
– OR – CSM
ServiceNow
Additional Recommended
ServiceNow Platform DevOps • Agile 2.0 Fundamentals (On Demand)
Fundamentals Implementation
(On Demand) (3-days ILT) • Configuration Management Database (CMDB)
FSM Fundamentals (On Demand)
• PPM Fundamentals (2-day ILT or On Demand)
GRC

Implementer HRSD
BCM for Agent Workspace Agent Workspace Suggested BCM
ITAM Implementers Fundamentals Implementation Industry Certifications Assessment
(On Demand) (On Demand) (On Demand) ABCP/CBCP/MBCP (DRII), Simulator
Get Started with ITBM CBCI/MBCI (BCI) to achieve
Now Create Early Adopter
(On Demand) Recognition
ITOM
(Coming Dec 2020)

ITSM

Now
Intelligence
Now
Platform
SecOps
3 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
 * Mainline certification questions are sourced from all
courses between the product line selection and the exam
Additional Acronyms

Implementer Learning Path

BPC: Business Process Consultants
CIS: Certified Implementation Specialist
ILT: Instructor-led Training

Customer Service Management (CSM) Additional Recommended

• Communities Fundamentals, Administration and Implementation (On Demand)
• CSM with Service Management for BPCs (On Demand)
Select Product Line
• CSM with Service Management for Implementers (On Demand)
ServiceNow
Fundamentals BCM • Advanced Work Assignment (On Demand)
(3-days ILT) • Agent Workspace Fundamentals (On Demand)
CSM • Agent Workspace Implementation (On Demand)
– OR –
ServiceNow • Common Service Data Model (CSDM) Fundamentals (On Demand)
ServiceNow Platform DevOps • Configuration Management Database (CMDB) Fundamentals (On Demand)
Fundamentals Implementation
• Proactive Customer Service Operations Overview (On Demand)
(On Demand) (3-days ILT)
FSM • Proactive Customer Service Operations Fundamentals (On Demand)
• ServiceNow Subscription Model (On Demand)
GRC

Implementer HRSD
CSM CSM
ITAM Fundamentals Implementation
(2-days ILT) CIS-CSM CSM Professional
(2-days ILT)
CIS-CSM Voucher Required to achieve ‘Professional’
Get Started with ITBM
Now Create CIS-CSM • CIS-CSM
(On Demand) Test Prep • Predictive Intelligence (On Demand)
ITOM (On Demand)
• Performance Analytics Essentials (On Demand)
Ongoing
ITSM Delta testing • Virtual Agent (On Demand)

Now
Intelligence
Now
Platform
SecOps
4 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
 * Mainline certification questions are sourced from all
courses between the product line selection and the exam
Additional Acronyms

Implementer Learning Path

ILT: Instructor-led Training

DevOps
Select Product Line
ServiceNow
Fundamentals BCM
(3-days ILT)
CSM DevOps
– OR – Assessment
ServiceNow Additional Recommended
ServiceNow Platform Simulator
DevOps • Automated Test
Fundamentals Implementation to achieve
DevOps Performance Framework (ATF)
(On Demand) (3-days ILT) Early Adopter
FSM Fundamentals and Analytics Fundamentals
Recognition
Implementation Essentials (On Demand)
Coming Q1’21
Coming Q1’21 (On Demand) • Common Service
GRC
Data Model (CSDM)
Fundamentals
Implementer HRSD (On Demand)
• Configuration
ITAM Management
ITSM Flow Designer Suggested Reading Database (CMDB)
Fundamentals Fundamentals • The Phoenix Project: A Novel about IT, Fundamentals
Get Started with ITBM (2-day ILT) (On Demand) DevOps, and Helping Your Business Win (On Demand or ILT)
Now Create by Gene Kim
(On Demand) • Integration Hub
ITOM • The DevOps Handbook: How to Create Fundamentals
World-Class Agility, Reliability, and (On Demand)
Security in Technology by Gene Kim • ServiceNow
ITSM
• The Unicorn Project: A Novel about Subscription Model
Now Developers, Digital Disruptions, and (On Demand)
Thriving in the Age of Data by Gene Kim • Agile 2.0
Intelligence
Fundamentals
Now (On Demand)
Platform
SecOps
5 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
 * Mainline certification questions are sourced from all
courses between the product line selection and the exam
Additional Acronyms

Implementer Learning Path

CIS: Certified Implementation Specialist
FSM: Field Service Management
ILT: Instructor-led Training

Field Service Management (FSM)

Select Product Line
ServiceNow
Fundamentals BCM
(3-days ILT)
– OR – CSM
ServiceNow FSM Related Additional Recommended:
ServiceNow Platform DevOps • CIS-FSM Test Prep (On Demand)
Fundamentals Implementation
(On Demand) • Get Started with Field Service Mobile (On Demand)
(3-days ILT)
FSM • Planned Maintenance for Field Service (On Demand)
• Planned Maintenance Infographic (On Demand)
GRC

Implementer HRSD
FSM FSM Additional Recommended
ITAM Fundamentals Implementation CIS-FSM • Knowledge Management Fundamentals
(2-days ILT) (2-days ILT) (On Demand)
Get Started with ITBM CIS-FSM Voucher
Now Create • Performance Analytics Essentials (On Demand)
Dynamic Scheduling
(On Demand) • Performance Analytics Fundamentals (2-day ILT)
ITOM Fundamentals(On Demand)
• Common Service Data Model (CSDM)
Dynamic Scheduling Ongoing Fundamentals (On Demand)
ITSM Implementation (On Demand) Delta testing • Configuration Management Database (CMDB)
Fundamentals (On Demand or ILT)
Now
• ServiceNow Subscription Model (On Demand)
Intelligence
Now • Mobile Development Fundamentals (On Demand)
Platform
SecOps
6 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
 * Mainline certification questions are sourced from all
courses between the product line selection and the exam
Additional Acronyms

Implementer Learning Path

CIS: Certified Implementation Specialist
ILT: Instructor-led Training

Governance, Risk & Compliance (GRC)

Select Product Line
ServiceNow
Fundamentals BCM
(3-days ILT)
– OR – CSM
ServiceNow
ServiceNow Platform DevOps GRC Audit GRC CIS-RCI
Risk & Compliance CIS-RC
Fundamentals Implementation Fundamentals Management Simulator Test Prep
(RC) Implementation
(On Demand) (3-days ILT) (2-days ILT) Implementation (On Demand)
FSM (2-days ILT)
CIS-RC Voucher (On Demand)
GRC
Ongoing
Implementer HRSD Delta testing

ITAM

Get Started with ITBM

Now Create Additional Recommended
(On Demand)
ITOM • Automated Test Framework (ATF) Fundamentals
(On Demand)
Vendor Risk Vendor Risk
ITSM CIS-VRM CIS-VRM • Knowledge Management Fundamentals
Mgmt (VRM) Management (VRM)
Test Prep (On Demand)
Fundamentals Implementation
Now (On Demand)
(On Demand) (2-days ILT) • Performance Analytics Essentials (On Demand)
Intelligence CIS-VRM Voucher
• Service Portal Fundamentals (2-day ILT)
Now
• Common Service Data Model (CSDM)
Platform Ongoing Fundamentals (On Demand)
Delta testing
SecOps • Configuration Management Database (CMDB)
Fundamentals (On Demand or ILT)
7 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
• ServiceNow Subscription Model (On Demand)
 * Mainline certification questions are sourced from all
courses between the product line selection and the exam
Additional Acronyms

Implementer Learning Path

CIS: Certified Implementation Specialist
ILT: Instructor-led Training

Human Resources Service Delivery (HRSD)

Additional Recommended
Select Product Line
• Configuring HR Integrations (On Demand)
ServiceNow
• Performance Analytics Fundamentals (2-days ILT)
Fundamentals BCM
(3-days ILT) • Performance Analytics Advanced (2-days ILT)
CSM • Service Portal Fundamentals (2-days ILT)
– OR –
ServiceNow • Common Service Data Model (CSDM) Fundamentals
ServiceNow Platform DevOps (On Demand)
Fundamentals Implementation • Configuration Management Database (CMDB)
(On Demand) (3-days ILT) Fundamentals (On Demand or ILT)
FSM
• ServiceNow Subscription Model (On Demand)
GRC

Implementer HRSD
HR HR
ITAM Fundamentals Implementation CIS-HR HRSD Professional HRSD Enterprise
(2-days ILT) (2-days ILT)
Get Started with CIS-HR Voucher Required to achieve 'Professional' Required to achieve ‘Enterprise’
ITBM
Now Create • CIS-HR • CIS-HR
(On Demand)
ITOM • Predictive Intelligence • Predictive Intelligence
(On Demand) (On Demand)
Ongoing
ITSM Delta testing
• Performance Analytics • Performance Analytics Essentials
Essentials (On Demand) (On Demand)
Now • Virtual Agent • Virtual Agent Fundamentals,
Intelligence Fundamentals, Implementation, Implementation, and Natural
Now and Natural Language Language Understanding
Platform Understanding (On Demand) (On Demand)
• Lifecycle Events
SecOps
(On Demand)
8 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
 * Mainline certification questions are sourced from all
courses between the product line selection and the exam
Additional Acronyms

Implementer Learning Path

CIS: Certified Implementation Specialist
ILT: Instructor-led Training
SCCM: Microsoft System Center Configuration Manager

IT Asset Management (ITAM)

Select Product Line
Additional Recommended
ServiceNow
Fundamentals BCM • SAM: Integration with SCCM for
(3-days ILT) Reclamation and Distribution (On
CSM Demand)
– OR –
ServiceNow • Discovery Basics for SAM (On Demand)
ServiceNow Platform DevOps • Entitlement Import Basics for SAM (On
Fundamentals Implementation
Demand)
(On Demand) (3-days ILT) Hardware Asset Hardware Asset
FSM CIS-HAM • Software Asset Management Getting
Management (HAM) Management (HAM)
(Coming Dec ‘20) Started (On Demand)
Fundamentals Fundamentals
GRC Simulator • Software Asset Management
(3-days ILT)
CIS-SAM Voucher Reconciliation Troubleshooting (On
Implementer HRSD Demand)
Ongoing
Delta testing • Software Normalization for Software Asset
ITAM Management (On Demand)
• Common Service Data Model (CSDM)
Get Started with ITBM Fundamentals (On Demand)
Now Create • Configuration Management Database
(On Demand) Software Asset Software Asset CIS-SAM (CMDB) Fundamentals
ITOM Management (SAM) Management (SAM) (On Demand or ILT)
Fundamentals Implementation
• ServiceNow Subscription Model (On
ITSM (3-days ILT) Simulator
Demand)
CIS-SAM Voucher
Now Ongoing
Intelligence Delta testing
Now
Platform
SecOps
9 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
 * Mainline certification questions are sourced from all
courses between the product line selection and the exam
Additional Acronyms

Implementer Learning Path

APM: Application Portfolio Management
CIS: Certified Implementation Specialist
ILT: Instructor-led Training
PPM: Project Portfolio Management
IT Business Management (ITBM)
Select Product Line
ServiceNow
Fundamentals BCM
(3-days ILT) Additional Recommended
– OR – CSM Performance • Common Service Data Model (CSDM)
ServiceNow Agile Agile Development 2.0
Development and Test Mgmt 2.0 Analytics Essentials Fundamentals (On Demand)
ServiceNow Platform DevOps (On Demand)
Fundamentals Implementation Fundamentals Implementation • Configuration Management Database (CMDB)
2.0 (On Demand) Fundamentals (On Demand or ILT)
(On Demand) (3-days ILT)
FSM • ServiceNow Subscription Model (On Demand)
• Investment Funding* (On Demand) *PPM Only
GRC

Implementer HRSD
Get Started with PPM PPM PPM Performance
ITAM Innovation Fundamentals Implementation Implementation Analytics Essentials CIS-PPM
Management for (2-days ILT) (On Demand) Simulator (On Demand)
Get Started with ITBM PPM - OR - CIS-PPM Voucher
Now Create (On Demand) PPM
(On Demand) Fundamentals
ITOM
(On Demand)
Ongoing
ITSM Delta testing

Now
Intelligence APM APM APM Performance CIS-APM
Fundamentals Implementation Implementation Analytics Essentials
Now
(On Demand) (On Demand) Simulator
Platform (On Demand)
CIS-APM Voucher
SecOps
Ongoing
10 Delta
© 2020 ServiceNow, Inc.testing
All Rights Reserved. Confidential.
 * Mainline certification questions are sourced from all
courses between the product line selection and the exam
Additional Acronyms

Implementer Learning Path

CIS: Certified Implementation Specialist
CMDB: Configuration Management Database
CSDM: Common Services Data Model
ILT: Instructor-led Training
IT Operations Management (ITOM) Discovery Additional Recommended
Fundamentals CIS-Disco • Discovery Extras (On Demand)
Select Product Line (3-days ILT) • CMDB Fundamentals (On Demand or ILT)
Ongoing
CIS-Disco Voucher Delta • CSDM Fundamentals (On Demand)
ServiceNow
Fundamentals BCM testing • ServiceNow Subscription Model (On Demand)
(3-days ILT)
– OR – CSM
ServiceNow Event Mgmt (EM) Additional Recommended
ServiceNow Platform Fundamentals • Event and Flow in Action (On Demand)
DevOps CIS-EM
Fundamentals Implementation (2-days ILT) • Operational Intelligence Fundamentals (On Demand)
(On Demand) CIS-EM Voucher Ongoing
(3-days ILT) • CMDB Fundamentals (On Demand or ILT)
FSM Delta
testing • CSDM Fundamentals (On Demand)
• ServiceNow Subscription Model (On Demand)
GRC

Implementer HRSD Service Service Mapping (SM) Additional Recommended

Mapping (SM) Implementation • CMDB Fundamentals (On Demand or ILT)
ITAM Fundamentals (3-days ILT) CIS-SM • CSDM Fundamentals (On Demand)
(3-days ILT) CIS-SM Voucher • ServiceNow Subscription Model (On Demand)
Get Started with ITBM
Now Create Ongoing Delta testing
(On Demand)
ITOM
Cloud Mgmt (CM) Cloud Mgmt (CM) Additional Recommended
ITSM Fundamentals Advanced • Cloud Insights (On Demand)
CIS-CM
(3-days ILT) (3-days ILT) • Configuring Cloud Management for IP Address Mgmt
Now CIS-CM Voucher • CMDB Fundamentals (On Demand or ILT)
Intelligence • CSDM Fundamentals (On Demand)
Now Ongoing Delta • Service Data Model (CSDM) Fundamentals
Platform testing
• ServiceNow Subscription Model (On Demand)
SecOps
CMDB Fundamentals CMDB Assessment Additional Recommended
(On Demand or ILT)
11 Simulators • CSDM Fundamentals (On
© 2020 Demand)
ServiceNow, Inc. All Rights Reserved. Confidential.

(Health/Configure) • ServiceNow Subscription Model (On Demand)

 * Mainline certification questions are sourced from all
courses between the product line selection and the exam
Additional Acronyms

Implementer Learning Path

CIS: Certified Implementation Specialist
ILT: Instructor-led Training

IT Service Management (ITSM)

Additional Recommended
Select Product Line • Knowledge Management Fundamentals (On Demand)
ServiceNow • Major Incident Management (On Demand)
Fundamentals BCM
• CIS-ITSM Test Prep (On Demand)
(3-days ILT)
CSM • Automated Test Framework (ATF) Fundamentals (On Demand)
– OR –
ServiceNow • Common Service Data Model (CSDM) Fundamentals (On Demand)
ServiceNow Platform DevOps • Configuration Management Database (CMDB) Fundamentals (On Demand or ILT)
Fundamentals Implementation • Mobile Development Fundamentals (On Demand)
(On Demand) (3-days ILT)
FSM • Service Portal Fundamentals (2-days ILT)
• ServiceNow Subscription Model (On Demand)
GRC

Implementer HRSD
ITSM ITSM
ITAM Fundamentals Implementation CIS-ITSM ITSM Professional
(2-days ILT) (3-days ILT) Required to achieve ‘Professional’
Get Started with ITBM CIS-ITSM Voucher
Now Create • CIS-ITSM
(On Demand) • Predictive Intelligence (On Demand)
ITOM
• Performance Analytics Essentials (On Demand)
Ongoing
ITSM Delta testing • Virtual Agent Fundamentals, Implementation, and
Natural Language Understanding (On Demand)
Now
Intelligence
Now
Platform
SecOps
12 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
 * Mainline certification questions are sourced from all
courses between the product line selection and the exam
Additional Acronyms

Implementer Learning Path

CIS: Certified Implementation Specialist
ILT: Instructor-led Training

Now Intelligence Virtual Agent Fundamentals,

Virtual
Implementation & Natural
Language Understanding Agent MC
Select Product Line (On Demand) Simulator
ServiceNow
Fundamentals BCM Virtual Agent
Virtual Agent Advanced Topics Series:
(3-days ILT)
Integrations
– OR – CSM (On Demand)
• Surveys
ServiceNow • Keyword to NLU
ServiceNow Platform DevOps • VA Analytics
Fundamentals Implementation
(On Demand) (3-days ILT)
FSM Responsive Performance
KPI Composer Dashboards Analytics PA
Overview Overview Advanced Implementation
GRC
(On Demand) (On Demand) (2-days ILT) Simulator
Implementer HRSD
Performance Performance Performance Formula Hands on
ITAM Analytics Analytics Analytics Indicators practice
CAS-PA
Essentials Fundamentals Widgets (On Demand) with the
(On Demand) application
Get Started with ITBM (2-days ILT) (On Demand)
including
Now Create implementation
(On Demand) experience
ITOM
Ongoing
ITSM Delta testing

Now
Intelligence Get Started Predictive
with Artificial Intelligence Additional Recommended
Now
Intelligence Fundamentals • Common Service Data Model (CSDM)
Platform
(On Demand) and Fundamentals (On Demand)
SecOps Implementation • Configuration Management Database
(On Demand) (CMDB) Fundamentals (On Demand or ILT)
13 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
• ServiceNow Subscription Model
(On Demand)
 * Mainline certification questions are sourced from all
courses between the product line selection and the exam
Additional Acronyms

Implementer Learning Path

CAD: Certified Application Developer
CIS: Certified Implementation Specialist
ILT: Instructor-led Training

Now Platform
Select Product Line
App Engine Additional Recommended
ServiceNow • CAD Test Prep
Fundamentals BCM Automated Test Application IntegrationHub
Framework (ATF) Development CAD Fundamentals • Mobile Development
(3-days ILT) Fundamentals
Fundamentals Fundamentals (On Demand)
– OR – CSM • Performance Analytics
ServiceNow (On Demand) (3-days ILT) Essentials
ServiceNow Platform CAD Voucher
DevOps • Service Portal
Fundamentals Implementation Fundamentals (2-day ILT)
(On Demand) (3-days ILT) • Service Portal Advanced
FSM Ongoing (2-day ILT)
Delta testing
• Common Service Data
GRC Model (CSDM)
Fundamentals
Implementer • Configuration
HRSD Management Database
Scripting in (CMDB) Fundamentals
ITAM ServiceNow • ServiceNow Subscription
Fundamentals Model

Get Started with (3-days ILT)

ITBM
Now Create Service Additional
(On Demand) Provider Recommended
ITOM
Service Provider Implementer (On Demand) Certifications
• Domain Separation Basics CIS-SP • CIS-CSM
ITSM • Domain Separation Configuration • CIS-ITSM
• Service Provider Architecture • CIS-CM (ITOM)
Now • Domain Separation Implementation • CIS-Disco (ITOM)
Intelligence • Domain Separation Troubleshooting • CIS-EM (ITOM)
Now Ongoing • CIS-SM (ITOM)
CIS-SP Voucher Delta testing
Platform
SecOps
14 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
 * Mainline certification questions are sourced from all
courses between the product line selection and the exam
Additional Acronyms

Implementer Learning Path

CIS: Certified Implementation Specialist
ILT: Instructor-led Training

Security Operations (SecOps)

Select Product Line
ServiceNow
Fundamentals BCM
(3-days ILT)
– OR – CSM
ServiceNow
ServiceNow Platform DevOps
Fundamentals Implementation Security Incident
(On Demand) (3-days ILT) Response (SIR) CIS-SIR
FSM Implementation
(2-days ILT)
GRC CIS-SIR Voucher

Implementer HRSD Ongoing Additional Recommended

Security Delta testing • Automated Test Framework (ATF) Fundamentals
Operations (On Demand)
ITAM
Fundamentals • Flow Designer Fundamentals (On Demand)
Get Started with (2-days ILT) • IntegrationHub Fundamentals (On Demand)
ITBM
Now Create • Mobile Development Fundamentals (On Demand)
(On Demand)
ITOM • Service Portal Fundamentals (2-day ILT)
Vulnerability • Common Service Data Model (CSDM) Fundamentals
ITSM Response (VR) CIS-VR (On Demand)
Implementation • Configuration Management Database (CMDB)
Now (2-days ILT) Fundamentals (On Demand or ILT)
Intelligence CIS-VR Voucher • ServiceNow Subscription Model (On Demand)
Now
Ongoing
Platform
Delta testing
SecOps
15 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
System Administrator Learning Path

16 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.

 Additional Acronyms
ILT: Instructor-led Training

System Administrator Learning Path

System
Administrator
ServiceNow System ServiceNow Subscription ServiceNow Upgrade Essentials (On Demand) Additional Recommended
Fundamentals Certified Administration Subscription Management • Upgrade Skipped Records • CSA Test Prep (On Demand)
(3-days ILT) System Advanced Model Overview
• Automated Test Framework (ATF) • Common Service Data Model (CSDM)
Administrator (2-days ILT) (On Demand) (On Demand) Fundamentals (On Demand)
– OR – (CSA) Fundamentals
• Using Debug Upgrade • Configuration Management
ServiceNow
Database (CMDB) Fundamentals
Fundamentals (On Demand or ILT)
(On Demand)
• Performance Analytics Essentials
(On Demand)
Ongoing
Delta testing • Scripting in ServiceNow Fundamentals
(3-day ITL)
• Application Development Fundamentals
(3-day ITL)
• Upgrade Center Overview (On Demand)
** Fundamentals and Implementation
classes as products are activated in your
instance
17 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
Developer Learning Paths

18 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.

 Additional Acronyms
ILT: Instructor-led Training

Application Developer Learning Path

No-Code Developer

Developer
ServiceNow No-Code
Fundamentals Application
(3-days ILT) Development
(On Demand)
– OR –
ServiceNow
Fundamentals
(On Demand)

19 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.

 * Mainline certification questions are sourced from all
courses between the product line selection and the exam
Additional Acronyms

Application Developer Learning Path

ILT: Instructor-led Training

Low/Pro-Code Developer

Micro-Certification Application

Scripting in Application Certified Additional Recommended

ServiceNow Development Application • CAD Test Prep (On Demand)
Fundamentals Fundamentals Developer • Common Service Data Model (CSDM)
(3-days ILT) (3-days ILT) (CAD) Fundamentals (On Demand)
Automated Test CAD Voucher
Framework (ATF) • Configuration Management Database (CMDB)
Fundamentals Fundamentals (On Demand or ILT)
(On Demand) • IntegrationHub Fundamentals (On Demand)
Developer Ongoing • Mobile Development Fundamentals (On Demand)
Delta testing • Performance Analytics Essentials (On Demand)
• Service Portal Fundamentals (2-days ILT)
ServiceNow • Service Portal Advanced (2-days ILT)
Fundamentals • Subscription Model Management (On Demand)
(3-days ILT)
– OR – Integrations
ServiceNow
Fundamentals Flow Designer IntegrationHub Additional Recommended
(On Demand) Fundamentals Fundamentals • Scripting in ServiceNow Fundamentals (3-days ILT)
(On Demand) (On Demand)
• Application Development Fundamentals (3-days ILT)

20 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.

Application Specialist Learning Paths

21 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.

 * Mainline certification questions are sourced from all
courses between the product line selection and the exam
Additional Acronyms

Application Specialist Learning Path

CAS: Certified Application Specialist
ILT: Instructor-led Training

Performance Analytics (PA)

Performance
Analytics PA
KPI Composer
Widgets Formula Indicators Implementation
Overview
(On Demand) (On Demand) Simulator
(On Demand)
Application
Specialist
Responsive Performance Hands on
ServiceNow Performance Performance Certified
Dashboards Analytics practice with the Application
Fundamentals Analytics Analytics
Overview Advanced application
(3-days ILT) Essentials Fundamentals Specialist
(On Demand) (2-days ILT) including
(On Demand) (2-days ILT) (CAS-PA)
– OR – CAS-PA Voucher Implementation
ServiceNow experience
Fundamentals
(On Demand)
Ongoing
Micro-Certification (MC) Delta testing

22 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.

 Additional Acronyms
ILT: Instructor-led Training

Application Specialist Learning Path

Service Portal

Application
Specialist
ServiceNow Scripting in Service Portal Service Portal Service Portal Additional Recommended
Fundamentals ServiceNow Fundamentals Advanced Simulator • Enabling Syntax Editor Macros in the Widget Editor (On Demand)
(3-days ILT) Fundamentals (2-days ILT) (2-days ILT)
(3-days ILT) • Creating Simple Search Facets in a Service Portal (On Demand)
– OR –
• Creating Simple Search Sources in a Service Portal (On Demand)
ServiceNow
Fundamentals
(On Demand)

Micro-Certification (MC)

23 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.