Reference Guide

Brief explanations for routine operations

MFC-T4500DW

Brother recommends keeping this guide next to your Brother machine for quick reference.

Online User's Guide

For more advanced instructions, information, and
product specifications, see the Online User's
Guide at support.brother.com/manuals
User's Guides and Where to Find Them
Which Guide? What's in It? Where Is It?
Product Safety Guide Read this guide first. Please read the Safety Printed / In the box
Instructions before you set up your machine.
See this guide for trademarks and legal
limitations.
Quick Setup Guide Follow the instructions for setting up your Printed / In the box
machine, and installing the Full Driver &
Software Package for the operating system
and connection type you are using.
Reference Guide Learn the basic PC-Print, Direct Print, Scan, Printed or on Brother
Copy and Fax operations and basic machine Installation Disc / In
maintenance. See troubleshooting tips. the Box
Online User's Guide This guide includes the additional contents of Brother Solutions
the Reference Guide. Center 1
In addition to information about the PC-Print,
Direct Print, Scan, Copy, Fax, Internet
services, Mobile Functions and Brother
ControlCenter operations, useful information
is included about using the machine on a
network.
1 Visit support.brother.com/manuals.

For the Latest Driver Updates

Go to your model's Downloads page on the Brother Solutions Center at support.brother.com to
download drivers. To keep your machine’s performance up-to-date, check there for the latest
firmware upgrades.

©2018 Brother Industries, Ltd. All rights reserved.

1
Questions or Problems? Take a Look at our FAQs,
Solutions, and Videos Online.
Go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at
support.brother.com.
• Provides several ways to search
• Displays related questions for more information
• Receives regular updates based on customer feedback

2
 1 General Information

Control Panel Overview

1 2 3 4

1
General Information
5

1. Touchscreen Liquid Crystal Display 5. Power On/Off

(LCD)
Access menus and options by pressing Press to turn the machine on.
them on the touchscreen.
2. Menu buttons Press and hold down to turn the
machine off. The touchscreen displays
(Back) [Shutting Down] and stays on for a
few seconds before turning itself off. If you
Press to go back to the previous menu. have connected an external telephone or
TAD, it is always available.
(Home)
If you turn the machine off using , it
Press to return to the Home screen.
will still clean the print head periodically to
maintain print quality. To prolong print
(Cancel)
head life, provide better ink efficiency, and
Press to cancel an operation. maintain print quality, keep your machine
connected to a power source at all times.
3. Dial Pad
Press the numbers to dial telephone or fax
numbers and to enter the number of
copies.
4. LED Power Indicator
The LED lights up depending on the
machine’s power status.
When the machine is in Sleep Mode, the
LED blinks.

3
Touchscreen LCD • There are three Shortcuts screens.
You can program four shortcuts on
Overview each screen.
You can switch Home screens by pressing d
or c.
From the Home screens, you can access Wi-
Fi® setup, Shortcuts and Settings screens.
Home Screen
1 2

• To display the other Shortcuts screens,

press d or c.

4. Wireless Status

Each icon in the following table shows the

wireless network status:
3 4 5 6
This screen shows the machine’s status when Your machine is not connected to
the machine is idle. When displayed, it the wireless access point/router.
indicates that your machine is ready for the Press this button to configure
next command. wireless settings. For more
1. Date & Time detailed information, see the Quick
Setup Guide.
Displays the date and time set on the
machine.
The wireless network is connected.
2. Quiet Mode A three-level indicator in each of
the Home screens displays the
This icon appears when the [Quiet current wireless signal strength.
Mode] setting is set to [On].
The Quiet Mode setting can reduce The wireless access point/router
printing noise. When Quiet Mode is turned cannot be detected.
on, the print speed becomes slower. For
The wireless setting is disabled.
more detailed information, see the Online
User's Guide.

3. [Shortcuts] You can configure wireless settings by

pressing the Wireless Status button.
Create Shortcuts for frequently-used
operations, such as sending a fax, 5. [Settings]
copying, scanning, Web Connect and
Apps services. Press to access the [Settings] menu.
6. Modes:
Press to switch to each mode.

4
 [Fax] / [Copy] / [Scan] / [Web] /
[Apps] / [USB] / [A3 Copy
Navigate the
Shortcuts] / [Download Software] Touchscreen
For more information on [Web] and
[Apps], see the Online User's Guide. Press your finger on the LCD to operate it. To
display and access all the options, press d c
7. Information icon
or a b on the LCD to scroll through them.
7

1
IMPORTANT

General Information
DO NOT press the LCD with a sharp object
such as a pen or stylus. It may damage the
machine.

NOTE
• This product adopts the font of ARPHIC
TECHNOLOGY CO., LTD.
New information from Brother appears in
the information bar when the notification • DO NOT touch the LCD immediately after
settings such as [Message from plugging in the power cord or turning on
Brother] and [Firmware Auto the machine. Doing this may cause an
Check] are set to [On]. error.

(Internet connection is needed, and data

rates may apply.)

Press to view the details.

8. Warning icon
8

The warning icon appears when there

is an error or maintenance message;
press to view the details, and then

press to return to the Home screen.

5
 2 Paper Handling

Load Paper

1 Load the paper in the paper tray as follows.

Fan the stack of paper well.

The paper size determines the orientation when loading paper.

Tray #1 How to Load Paper

A4 Landscape orientation
Letter Adjust the paper
guides.
Executive
B5 (JIS) ♦

A5
A6
Portrait orientation
Photo Adjust the paper
Photo L guides.
Photo 2L
B6 (JIS) ♦
Index card
Envelopes
A3 Extend the tray using
Ledger the green slider, then Portrait orientation
adjust the paper
B4 (JIS) ♦ guides.
Legal
Folio
Mexico Legal
India Legal

6
 MP Tray How to Load Paper
A4 Landscape orientation
Letter
Executive
Adjust the MP tray paper
B5 (JIS) ♦
guides.

2
A3

Paper Handling
Ledger
B4 (JIS) ♦ Portrait orientation
Legal
Folio
Mexico Legal 2
1

India Legal Adjust the MP tray paper

guides.
A5
A6
Photo
Photo L
Photo 2L
B6 (JIS) ♦
Index card
Envelopes

For more detailed information, see the Online User's Guide: Load Paper.
♦ Supported only in some countries.

2 Unfold the paper support flap.

3 Change the paper size setting in the machine's menu, if needed.

7
Load Documents 2 Place the document face down in the
upper left corner of the scanner glass as
shown in the illustration.
Load Documents in the
Automatic Document Feeder
(ADF)

1 Fan the pages well.

2 Adjust the paper guides (1) to fit the

document size.
1

3 Close the document cover.

3 Place your document face up in the

ADF, as shown in the illustration, until
you feel the document touch the feed
rollers and the machine beeps.

Load Documents on the

Scanner Glass

1 Lift the document cover.

8
 3 Print

Print from Your Various Printing

Computer To use the various printing features, click the
printing properties or preferences button to
change the printer setting.
Before attempting any printing operation,
confirm the following:
Print on Both Sides of the Paper
• Make sure you have installed the Brother Automatically
software and drivers.
• Make sure the USB or network cable is
connected correctly, or that you are
connected to the network using your

3
wireless access point/router.

Print
Print a Document
(Windows®)

1 Select the print command in your

application.
Print More Than One Page on a Single
Sheet of Paper (N in 1)
2 Select Brother MFC-XXXX Printer
(where XXXX is the name of your
model).

3 Click Print.

4 Complete your print operation.

Print a Document (Mac)

For Windows®:
1 From an application, such as Apple
TextEdit, click the File menu, and then For more detailed information, see the Online
select Print. User's Guide: Print from Your Computer
(Windows®).

2 Select Brother MFC-XXXX (where

XXXX is the name of your model).
For Mac:
For more detailed information, see the Online
User's Guide: Print from Your Computer
3 Click Print. (Mac).

4 Complete your print operation.

9
Print Photos Directly 8 Read and confirm the displayed list of
options.
from a USB Flash Drive
Preview and Print Photos
9 To change the print settings, press
[Print Settings].
from a USB Flash Drive When finished, press [OK].
Preview your photos on the LCD before you
print them. Print images that are stored on a
USB flash drive.
10 Press [Start].
Print Settings Overview
1 Put a USB flash drive in the USB slot. The Print Settings you change are temporary
for your current printout. The machine returns
to its default settings after printing is
complete.

You can save the print settings you use

most often by setting them as the default.
For more detailed information, see the
Online User's Guide.

2 Press [JPEG Print] > [Select

Files].

3 Press d or c to display the photo you

want to print, and then press it.

To print all photos, press [Print All],

and then press [Yes] to confirm.

4 Press to display the keyboard on

the touchscreen, and then enter the
number of copies using the touchscreen
keyboard. Press [OK].
You can also press [-] or [+] on the
touchscreen, or use the dial pad
numbers.

5 Press [OK].

6 Repeat the last three steps until you

have selected all the photos you want to
print.

7 Press [OK].

10
 4 Copy

Copy a Document Press to change the copy

settings for the next copy only.
When finished, press [OK].
1 Make sure you have loaded the correct
size paper in the paper tray.
After you have finished selecting new
options, you can save them by pressing
2 Load your document. the [Save as Shortcut] button.

3 Press [Copy]. 5 Press [Mono Start] or [Colour

Start].
The touchscreen displays:

To stop copying, press .

4
Copy
Other Copy Options
You can use various copy features by
changing copy settings. Press the
[Options] button.

Enlarge or Reduce Copied Images

4 Change the copy settings, if needed.

When you load paper other than A4 size

Plain Paper, you must change the
[Paper Size] and [Paper Type]
settings by pressing [Options].

• (No. of Copies)

Press to display the

keyboard on the touchscreen, and
then enter the number of copies
using the touchscreen keyboard. 2-sided Copy
Press [OK].
You can also press [-] or [+] on
the touchscreen, or use the dial pad
numbers.
• [Options] For more detailed information, see the Online
User's Guide: Copy.

11
 5 Scan

Before Scanning 4 Do one of the following:

• To change the settings, press
Before attempting to scan, confirm the [Options] or [Set at Device],
following: and then go to the next step.
• Make sure you have installed the Brother • Press [Start] to start scanning
software and drivers.
without changing additional settings.
• Make sure the USB or network cable is
The machine starts scanning. If using
connected correctly, or that you are
the machine's scanner glass, follow
connected to the network using your
the LCD instructions to complete the
wireless access point/router.
scanning job.

Scan from Your To use the [Options] or [Set at

Device] settings, a computer with
Computer ControlCenter4 (Windows®) or Brother
There are several ways you can use your iPrint&Scan (Mac) installed must be
computer to scan photos and documents on connected to the machine.
your Brother machine. Use the software
applications provided by Brother, or use your
favourite scanning application. 5 Change the scan settings you want to
change, such as scan type, resolution,
For more detailed information, see the Online file type and document size, if needed.
User's Guide: Scan from Your Computer When finished press [OK].
(Windows®) or Scan from Your Computer
(Mac).
6 Press [Start].
The machine starts scanning. If using
Scan Using the Scan the machine's scanner glass, follow the
LCD instructions to complete the
Button on the Machine scanning job.

1 Load your document.

2 Press [Scan] > [to PC] > [to

File].

3 If the machine is connected over the

network, press a or b to display the
computer where you want to send data,
and then press the computer name.

If the LCD prompts you to enter a PIN,

use the LCD to enter the four-digit PIN for
the computer, and then press [OK].

12
 6 Fax

Before Faxing • VoIP (Voice over IP) is a type of phone

system that uses an Internet
connection, rather than a traditional
Telephone Line Interference/ phone line.
VoIP • Brother does not recommend the use
of a VoIP line. VoIP limitations in
If you are having problems sending or general can cause some functions of
receiving a fax due to possible interference on the fax machine not to work correctly.
the telephone line or if you are using a VoIP
system, we recommend changing the modem
speed to minimise errors in fax operations. Send a Fax
NOTE
1 Press [Settings] > [All This feature is available only for monochrome
Settings] > [Initial Setup] > faxes.
[Compatibility].

2 Press the option you want.

1 Load your document in the ADF or place
it on the scanner glass.
• [Basic(for VoIP)] reduces the
modem speed to 9,600 bps and turns
off Error Correction Mode (ECM).
2 Press [Fax].

6
Unless interference is a recurring

Fax
problem on your telephone line, you
may prefer to use it only when If [Fax Preview] is set to [On], press
needed. [Fax] > [Sending Faxes].
To improve compatibility with most
VoIP services, Brother recommends
The touchscreen displays:
changing the compatibility setting to
[Basic(for VoIP)].
• [Normal] sets the modem speed at
14,400 bps.
• [High] sets the modem speed at
33,600 bps.

3 Press .

3 Enter the fax number in one of the

following ways:
• Dial Pad (Enter the fax number
manually.)

13
 Press all digits of the number using • If you are using the ADF, the machine
the dial pad. starts scanning and sending the
document.
• Call History
• If you are using the scanner glass,
Press [Redial], [Outgoing
the machine starts scanning the first
Call] or [Caller ID History].
page.
If you select [Outgoing Call] or
Go to the next step.
[Caller ID History], select the
number you want, and then press
[Apply]. 7 When the touchscreen displays [Next
page?], do one of the following:
(Caller ID feature is not available for
Taiwan and some countries) • Press [No] when finished scanning
pages. The machine starts sending
• Address Book
the document.
Press [Address Book].
• Press [Yes] to scan another page.
Do one of the following: Place the next page on the scanner
- Select the number you want, and glass, and then press [OK]. The
then press [Apply]. machine starts scanning the page.
Repeat this step for each additional
- Press , and then enter the first page.
letter of the name and press
[OK]. Press the name you want to
dial. If the name has two numbers,
press the number you want. Press
[Apply].
For more detailed information on how
to store address book numbers, see
the Online User's Guide.

(available only for some countries)

If the LDAP search is available, the result
will be shown on the touchscreen with
.

4 Press [Options] > [Document

Size].
Select the document size option you
want. Press [OK].

5 To change additional fax settings, press

[Options] again.
When finished, press [OK].

6 Press [Fax Start].

14
Choose the Correct Receive Mode
You must choose a Receive Mode depending on the external devices and telephone services
you have on your line.

By default, your machine automatically will receive any faxes that are sent to it. The diagram
below will help you select the correct mode.
Do you want to use the telephone features of your machine (if available) or
an external telephone or external telephone answering device connected on the
same line as the machine?

Yes No
Are you using the voice message function of
an external telephone answering device?
Fax Only
No

Do you want the machine to answer fax and Manual

telephone calls automatically? No

Fax/Tel
Yes
External TAD
Yes

1 Press [Settings] > [All Settings] > [Fax] > [Setup Receive] >

6
[Receive Mode].

Fax
(For some countries)
If you cannot change the [Receive Mode] option, make sure the Distinctive Ring feature is
set to [Off].

2 Press a or b to display the [Fax Only], [Fax/Tel], [External TAD], or [Manual]

option, and then press the option you want.

3 Press .

15
 A Routine Maintenance

Check the Print Quality Poor

If faded or streaked colours and text appear or

if text is missing on your printouts, the print
head nozzles may be clogged. Print the Print
Quality Check Sheet and look at the nozzle
check pattern.

1 Press [Settings] >

[Maintenance] > [Improve Print
Quality] > [Check Print 5 The touchscreen asks you to check the
print quality of each colour. Press the
Quality]. number of the pattern (1–4) that most
closely matches the printing result.

2 Press [Start].
The machine prints the Print Quality 6 Do one of the following:
Check Sheet. • If print head cleaning is needed,
press [Start] to start the cleaning
procedure.
3 Check the quality of the four colour
blocks on the sheet. • If print head cleaning is not needed,
the Maintenance screen reappears

4 The touchscreen asks about the print

quality. Do one of the following:
on the touchscreen. Press .

• If all lines are clear and visible, press

[No], and then press to finish
7 After the cleaning procedure is finished,
the touchscreen asks if you want to print
the Print Quality check. the Print Quality Check Sheet again.
Press [Yes], and then press [Start].
• If lines are missing (see Poor, as
follows), press [Yes]. The machine prints the Print Quality
Check Sheet again. Check the quality of
OK the four colour blocks on the sheet
again.

If you clean the print head at least five times

and the print has not improved, try cleaning
the print head again up to three more times. If
the print has not improved, contact Brother
customer service or your local Brother dealer.

IMPORTANT
DO NOT touch the print head. Touching the
print head may cause permanent damage and
may void the print head's warranty.

16
 When a print head nozzle is clogged, the
printed sample looks like this.
4 Press [Auto] or [Manual].
• If you select the [Auto] mode, the
print alignment is automatically
adjusted by scanning the alignment
check sheet.
• If you select the [Manual] mode,
you need to input information printed
on the alignment check sheet
manually.
After the print head nozzle is cleaned, the
lines are gone.
5 Select the paper size to print the
alignment check sheet on.
• If you selected the [Manual] mode,
select either [Basic alignment]
or [Advanced alignment] in the
following step.

6 Load specified size paper in the tray,

and then press [Start].

Check the Print The machine prints the Alignment

Check Sheet.
Alignment from Your
Brother Machine 7 Follow the instructions on the LCD.

If your printed text becomes blurred or images When the print alignment is not adjusted
become faded after transporting the machine, correctly, text looks blurry or crooked, like
adjust the print alignment. this.

A
Before adjusting the print alignment, make

Routine Maintenance
a print quality check first by pressing
[Settings] > [Maintenance] >
[Improve Print Quality] > [Check
Print Quality]. After the print alignment is adjusted
correctly, text looks like this.

1 Press [Settings] >

[Maintenance] > [Improve Print
Quality] > [Alignment].

2 Press [Next].

3 Press [Yes] after a confirmation

message if a print quality check has
been completed appears on the LCD.

17
 B Troubleshooting

Use this section to resolve problems you may encounter when using your Brother machine.

Identify the Problem

Even if there seems to be a problem with your machine, you can correct most problems yourself.
First, check the following:
• The machine's power cord is connected correctly and the machine's power is on.
• All of the machine's protective parts have been removed.
• The Scanner Cover and the Jam Clear Cover are fully closed.
• Paper is inserted correctly in the paper tray.
• The interface cables are securely connected to the machine and the computer, or the wireless
connection is set up on both the machine and your computer.
• (For network models) The access point (for wireless), router, or hub is turned on and its link
button is blinking.
To find the error and the solution, check the LCD or the machine's status in Status Monitor on
your computer.

Using the LCD Using the Status Monitor

1. Follow the messages on the LCD. • Double-click the icon in the task tray.
2. See the instructions in the following Error
and Maintenance Messages table. • Each colour of the icon indicates the
machine's status.
3. If you cannot resolve the error, see the
Online User's Guide: Error and Maintenance • Click the Troubleshooting button to
Messages. access Brother's troubleshooting website.

Error and Maintenance Messages

The most common error and maintenance messages are shown in the table. For more detailed
information, see the Online User's Guide.

18
You can correct most errors and perform routine maintenance yourself. If you need more tips, go
to your model's FAQs & Troubleshooting page on the Brother Solutions Center at
support.brother.com.

Error Message Action

B&W Print Only The amount of remaining ink in one or more of the ink tanks (except
Refill Ink black) is low.
Refill the ink tank.
For more detailed information, see the Online User's Guide: Refill the
Ink Tanks.
The machine may stop all print operations and you may not be able to
use the machine until you refill the ink tank in the following cases:
• If you unplug the machine.
• If you select the Slow Drying Paper option on the machine or in
the printer driver.
Data Remaining in Press . The machine will cancel the job and clear it from the
Memory
memory. Try to print again.
Disconnected Try to send or receive again.
If calls are stopped repeatedly and you are using a VoIP (Voice over
IP) system, try changing the Compatibility to Basic (for VoIP).
See Related Information: Telephone Line Interference/VoIP at the end
of this section.
Document Jam/too The document was not inserted or fed correctly, or the document
Long scanned from the ADF was too long.
For more detailed information, see the Online User's Guide: Document
Jams.
DR Mode in Use The machine is in Distinctive Ring mode. You cannot change the
Receive Mode from Manual to another mode.

B
Set Distinctive Ring to Off.
For more detailed information, see the Online User's Guide: Turn off
Distinctive Ring. Troubleshooting
High Temperature After cooling the room, allow the machine to cool down to room
temperature. Try again when the machine has cooled down.
Hub is Unusable. Hubs, including a USB flash drive with a built-in hub, are not
supported. Unplug the device from the USB direct interface.
Ink Absorber The ink absorber box must be replaced soon. Contact Brother
NearFull customer service or your local Brother dealer.
• The ink absorber box absorbs the small amount of ink emitted
during print head cleaning.
Ink Absorber Pad The ink absorber box must be replaced. Contact Brother customer
Full service or your local Brother Authorised Service Centre to have your
machine serviced.

19
Error Message Action
Ink Low The amount of remaining ink in one or more of the ink tanks is low.
Look through the window of the ink tank to confirm the actual amount
of remaining ink.
If the remaining ink level is at or below the lower line under the
minimum fill mark, refill the ink tank.
For more detailed information, see the Online User's Guide: Refill the
Ink Tanks.
• You can still scan even if the ink is low or needs to be refilled.
Jam Front/Rear Remove the jammed paper.
Jam Front For more detailed information, see the Online User's Guide: Printer
Jam Rear Jam or Paper Jam.

Jam MP Tray If there is a repeat paper jam, try another paper jam clear operation.

Jam Front/MP Tray For more detailed information, see the Online User's Guide: Remove
Paper Scraps.
Repeat Jam XX
Make sure the paper guides are set to the correct paper size.
Make sure the paper support is fully inserted into the machine.
For more detailed information, see the Online User's Guide: Paper is
Jammed in the Front of the Machine.
Clean the paper pick-up rollers.
For more detailed information, see the Online User's Guide: Clean the
Paper Pick-up Rollers.
Low Temperature After warming the room, allow the machine to warm up to room
temperature. Try again when the machine has warmed up.
Media is Full. Your machine can only save to your USB flash drive if it contains fewer
than 999 files. Delete unused files and try again.
Delete unused files from your USB flash drive to make some free
space, and then try again.
No Caller ID There is no incoming call history. You did not receive calls or you have
not subscribed to the Caller ID service from your telephone company.
To use the Caller ID feature, contact your telephone company.
For more detailed information, see the Online User's Guide: Caller ID.

20
Error Message Action
No Paper Fed Do one of the following:
• Refill the paper tray, and then follow the LCD instructions.
• Remove and reload the paper, and then follow the LCD instructions.
The paper was not inserted in the centre position of the MP tray.
Remove the paper and reinsert it in the centre of the MP tray, and then
follow the LCD instructions.
For more detailed information, see the Online User's Guide: Load
Paper in the Multi-purpose Tray (MP Tray).
The Jam Clear Cover is not closed correctly.
Paper dust has accumulated on the surface of the paper pick-up
rollers.
Clean the paper pick-up rollers.
For more detailed information, see the Online User's Guide: Clean the
Paper Pick-up Rollers.
Out of Fax Memory Do one of the following:
• Clear the data from the memory. To gain extra memory, you can
turn Memory Receive off.
For more detailed information, see the Online User's Guide: Turn
Off Memory Receive.
• Print the faxes stored in the memory.
For more detailed information, see the Online User's Guide: Print a
Fax Stored in the Machine's Memory.
Out of Memory If a fax-sending or copy operation is in progress:

• Press or Quit and wait until the other operations that are in
progress finish, and then try again.

B
• Press Partial Print to copy the pages scanned so far.
• Clear the data in the memory. To gain extra memory, you can turn
Memory Receive off. Troubleshooting
For more detailed information, see the Online User's Guide: Turn
Off Memory Receive.
• Print the faxes stored in the memory.
For more detailed information, see the Online User's Guide: Print a
Fax Stored in the Machine's Memory.

21
Error Message Action
Paper Size 1. Check that the paper size you selected on the machine's display
Mismatch matches the size of the paper in the tray.
For more detailed information, see the Online User's Guide:
Change the Paper Size and Paper Type.
2. Make sure you loaded the paper in the correct orientation and set
the paper guides at the indicators for your paper size.
For more detailed information, see the Online User's Guide: Load
Paper.
3. After you have checked the paper size and the paper orientation,
follow the LCD instructions.
If printing from your computer, make sure the paper size you selected
in the printer driver matches the size of paper in the tray.
For more detailed information, see the Online User's Guide: Print
Settings (Windows®) or Print Options (Mac).
Paper Tray #1 not Slowly push the paper tray completely into the machine.
detected
Paper or a foreign object has prevented the paper tray from being
inserted correctly.
Pull the paper tray out of the machine, and remove the jammed paper
or foreign object. If you cannot find or remove the jammed paper, see
the Online User's Guide: Printer Jam or Paper Jam.
Refill Ink The amount of remaining ink in one or more of the ink tanks is low.
The machine will stop all print operations.
Refill the ink tank.
For more detailed information, see the Online User's Guide: Refill the
Ink Tanks.
• You can still scan even if the ink is low or needs to be refilled.
Repetitive No Clean the paper pick-up rollers.
Paper Fed
For more detailed information, see the Online User's Guide: Clean the
Paper Pick-up Rollers.
Repetitive Paper Remove any foreign objects and paper scraps in the machine.
Jams
For more detailed information, see the Online User's Guide: Remove
Paper Scraps.
Sending Error Select the correct document size option, and then press Fax Start
again.

22
Error Message Action
Touchscreen Init. The touchscreen was pressed before the power on initialisation was
Failed completed.
Make sure nothing is touching or resting on the touchscreen,
especially when plugging the machine in.
Debris may be stuck between the lower part of the touchscreen and its
frame.
Insert a piece of stiff paper between the lower part of the touchscreen
and its frame and slide it back and forth to push out the debris.
Tray #1 Settings This message is displayed when the setting to confirm the paper type
MP Tray Settings and size is enabled.
To not display this confirmation message, change the setting to Off.
For more detailed information, see the Online User's Guide: Change
the Check Paper Size Setting.
Unable to Clean A foreign object, such as a paper clip or a piece of ripped paper, is in
XX the machine.
Unable to Open the scanner cover and remove any foreign objects and paper
Initialize XX scraps from inside the machine. If the error message continues,
Unable to Print disconnect the machine from the power for several minutes, and then
XX reconnect it.
You can try additional paper jam clear operations.
For more detailed information, see the Online User's Guide: Remove
Paper Scraps.
If you cannot print received faxes, transfer them to another fax
machine or to your computer.
For more detailed information, see the Online User's Guide: Transfer
Your Faxes or Fax Journal Report.
Unable to Scan XX Disconnect the machine from the power for several minutes, and then
reconnect it.

B
If you cannot print received faxes, transfer them to another fax
machine or to your computer. Troubleshooting
For more detailed information, see the Online User's Guide: Transfer
Your Faxes or Fax Journal Report.
Unusable Device A broken device is connected to the USB direct interface.
Disconnect device Unplug the device from the USB direct interface, then press to
from front
connector & turn turn the machine off and then on again.
machine off &
then on
Unusable Device A USB device or USB flash drive that is not supported has been
Please disconnect connected to the USB direct interface.
USB device. Unplug the device from the USB direct interface. Turn the machine off
and then on again.

23
Error Message Action
Wrong Tray Follow the instructions on the touchscreen and try to print again.
Settings
Configure the paper size setting for the tray according to the LCD
instructions.

Related Information
• Telephone Line Interference/VoIP on page 13

24
 C Appendix

Supply Specifications
Ink The machine uses individual Black, Yellow, Cyan and Magenta ink bottles that are
separate from the print head assembly.
Service The first time you fill the ink tank the machine will use an amount of ink to fill the
Life of Ink ink delivery tubes for high quality printouts. This process will only happen once.
Bottle After this process is complete the ink bottles provided with your machine will have
a lower yield than standard ink bottles (approximately 90% for Black and 85% for
colour). With all following ink bottles you can print the specified number of pages.

Replacement Supplies

Black Ink Bottle BTD60BK

Yellow Ink Bottle BT5000Y
Cyan Ink Bottle BT5000C
Magenta Ink Bottle BT5000M

Black - Approximately 6500 pages 1

Yellow, Cyan and Magenta - Approximately 5000 pages 1

If using Windows®, double-click the Brother Creative Center icon on your desktop to
access our FREE website designed as a resource to help you easily create and print
customized materials for business and home use with photos, text and creative touch.
Mac users can access Brother CreativeCenter at this web address:
www.brother.com/creativecenter

C
Appendix

1 Quoted approx. yields are extrapolated based on Brother original methodology using Test Patterns ISO/IEC 24712.
Quoted approx. yields are not based on ISO/IEC 24711.

25
 Visit us on the World Wide Web
www.brother.com

This machine is approved for use in the country of purchase only. Local Brother
companies or their dealers will support only machines purchased in their own countries.

ASA
Version 0