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    Critical To Quality Tree: Example: Speed

    Uploaded by

    hangry
    This document provides a template for a Critical To Quality Tree process. It includes criteria for the template including having a document owner, approver, version number and effective date. It also provides examples of what should be included under key elements like the customer need, critical to quality metrics, specification limits and overall goals. The document concludes with common errors to avoid when creating a Critical To Quality Tree such as not including key metrics like speed, quality, cost or risk, or having metrics that do not have clear operational definitions or methods of calculation.

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    Critical To Quality Tree: Example: Speed

    Uploaded by

    hangry
    191 views3 pages
    This document provides a template for a Critical To Quality Tree process. It includes criteria for the template including having a document owner, approver, version number and effective date. It also provides examples of what should be included under key elements like the customer need, critical to quality metrics, specification limits and overall goals. The document concludes with common errors to avoid when creating a Critical To Quality Tree such as not including key metrics like speed, quality, cost or risk, or having metrics that do not have clear operational definitions or methods of calculation.

    Original Title

    CTQ

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    This document provides a template for a Critical To Quality Tree process. It includes criteria for the template including having a document owner, approver, version number and effective date. It also provides examples of what should be included under key elements like the customer need, critical to quality metrics, specification limits and overall goals. The document concludes with common errors to avoid when creating a Critical To Quality Tree such as not including key metrics like speed, quality, cost or risk, or having metrics that do not have clear operational definitions or methods of calculation.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    191 views3 pages

    Critical To Quality Tree: Example: Speed

    Uploaded by

    hangry
    This document provides a template for a Critical To Quality Tree process. It includes criteria for the template including having a document owner, approver, version number and effective date. It also provides examples of what should be included under key elements like the customer need, critical to quality metrics, specification limits and overall goals. The document concludes with common errors to avoid when creating a Critical To Quality Tree such as not including key metrics like speed, quality, cost or risk, or having metrics that do not have clear operational definitions or methods of calculation.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    of 3

    Critical To Quality Tree

    PROCESS NAME: Issue/Need Critical To Quality Goal/Spec Limit

    Example: Speed

    VOC/Need Definition:

    Example: Quality

    Example: Compliance

    Example: Cost/Efficiency

    Document Owner: Joe Smith


    Approver: Joe Smith's Boss
    Document Version: 1.0
    Effective Date: xx/xx/xxxx
    Criteria
    1) Template

    2) Customer Name

    3) Customer Need

    4) CTQs

    5) Specification limits

    6) Overall

    Common CTQ Errors


    Comments
    i. Verify document contains at the very minimum Document Owner, Approval, Version Number, and Effective Date.

    i. Discuss Primary vs. Secondary customers, Direct vs. Indirect customers.


    ii. Consideration given to: Who pays for this service, Who has ultimate accountability for this process (Process Owner), Who's
    this process fall under.
    iii. Discuss customer's knowledge of the process that makes their input valuable.
    iv. Discuss use of Process SMEs as secondary customers to be able to get additional detail that the primary customer may be u
    provide.
    v. Clarify customer and stakeholder expectations (to be included in final certification deck).

    Inclusion of: Speed, Quality, Cost, and Risk/Compliance.

    i. Specific and measurable CTQs.


    ii. Reflect input from primary and secondary customers (direct and indirect or stakeholders).
    iii. Discuss business value of capturing and reporting a specific metric vs. cost (time and effort) of capturing that data.
    iv. Delineation between metrics that exist currently vs. recommendations.
    v. For recommended metrics, discuss how they will be measured and reported.
    vi. If a CTQ has no clear quantitative metric, discuss alternative ways of measurement (qualitative, other indicators).

    i. All specification limits are clearly defined (numeric value attached to limits) and validated by the primary Customer.
    ii. Okay to have some TBD’s for spec limits, however, comments section should outline the plan for formalizing those limits.

    i. Customer prioritization of CTQs as High/Medium/Low based on XY Matrix output.


    ii. Discuss insights/learning during application of this tool.
    iii. Discuss how this tool is related to the XY, Control Plan, Control Charts, and Dashboard.

    Missing elements of Speed, Quality, Cost, or Risk


    Metrics do not reflect measurement of the process product or outcome
    Metrics do not have solid Operational Definitions
    Metrics do not demonstrate how it is calculated
    Metrics are not at the appropriate level of detail
    Information in artifacts is not consistent
    Artifact created individually without consultation
    Artifact was created but no analysis was conducted

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