SAILOR 4300 L-Band System: User Manual

SAILOR 4300 L-Band System
User manual
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User manual
Document number: 98-159912-C

Release date: 4 October 2018
i
Disclaimer
Any responsibility or liability for loss or damage in connection with the use of this
product and the accompanying documentation is disclaimed by Thrane & Thrane
A/S. The information in this manual is provided for information purposes only, is
subject to change without notice and may contain errors or inaccuracies. Manuals
issued by Thrane & Thrane A/S are periodically revised and updated. Anyone relying
on this information should acquire the most current version e.g. from
www.cobham.com/satcom, Cobham SYNC Partner Portal, or from the distributor.
Thrane & Thrane A/S is not responsible for the content or accuracy of any
translations or reproductions, in whole or in part, of this manual from any other
source. In the event of any discrepancies, the English version shall be the governing
text.
Thrane & Thrane A/S is trading as Cobham SATCOM.
Manufacturer address
Thrane & Thrane A/S, Industrivej 30, DK-9490, Pandrup, Denmark
Copyright
© 2018 Thrane & Thrane A/S. All rights reserved.
Trademark Acknowledgements
• SAILOR is a registered trademark of Thrane & Thrane A/S in the European Union
and the Unites States of America and other countries.
GPL notification
The software included in this product contains copyrighted software that is licensed
under the GPL/LGPL. The verbatim licenses can be found online at:
http://www.gnu.org/licenses/old-licenses/gpl-2.0.html
http://www.gnu.org/licenses/old-licenses/lgpl-2.1.html
You may obtain the complete corresponding source code from us for a period of
three years after our last shipment of this product, which will be no earlier than 2021,
by sending a money order or check for DKK 50 to:
SW Technology/GPL Compliance,
Cobham SATCOM (Thrane & Thrane A/S),
Lundtoftegaardsvej 93D
2800 Lyngby
DENMARK
ii
Write "source for product SAILOR 4300 L-Band System" in the memo line of your
payment. This offer is valid to anyone in receipt of this information.
http://www.cobham.com/communications-and-connectivity/satcom/free-and-open-
source-software-foss/
Warranties
Any attempt to install or execute software not supplied by Cobham SATCOM on this
device will result in the warranty being void. Any attempt to modify the software on
this device in a way not specified by Cobham SATCOM will result in the warranty
being void.
FCC & IC
NOTICE:
This device complies with Part 15 of the FCC Rules and with Industry Canada licence-
exempt RSS standard(s).
Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and

(2) this device must accept any interference received, including interference
that may cause undesired operation.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux
appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions
suivantes:
(1) l'appareil ne doit pas produire de brouillage, et

(2) l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compromettre le fonctionnement.
NOTICE:
Changes or modifications made to this equipment not expressly approved by
Thrane & Thrane A/S may void the FCC authorization to operate this equipment.
iii
Safety summary
The following general safety precautions must be observed during
all phases of operation, service and repair of this equipment. Failure
to comply with these precautions or with specific warnings
elsewhere in this manual violates safety standards of design,
manufacture and intended use of the equipment. Thrane & Thrane
A/S assumes no liability for the customer's failure to comply with
these requirements.
Microwave radiation hazards

During transmission the antenna in this
system radiates Microwave Power.This
radiation may be hazardous to humans
close to the antenna. During transmission,
make sure that nobody gets closer than
the recommended minimum safety
distance.
The minimum safety distance to the antenna is 0.7 m, based on
max Eirp= 46.4dBm +1dB. No hazard exists > 25° below the
antenna’s mounting plane. Refer to the drawing below.
0.7 m
0.7 m
m 0.7
25°
iv

Service
User access to the interior of the terminal is not allowed. Only a
technician authorized by Cobham SATCOM may perform service -
failure to comply with this rule will void the warranty. Access to the
interior of the antenna is not allowed. Replacement of certain
modules and general service may only be performed by a
technician authorized by Cobham SATCOM.
Do not operate in an explosive atmosphere

Do not operate the equipment in the presence of flammable gases
or fumes. Operation of any electrical equipment in such an
environment constitutes a definite safety hazard.
Failure to comply with the rules above will void the

warranty!

Preface
Approvals and standard compliance
The SAILOR 4300 L-Band System is approved according to RED
2014/53/EU and FCC part 25. The approvals of the SAILOR
4300 L-Band System are constantly monitored. New national
approvals will be applied for and granted and new test standards
may come into force. Therefore the above list may not be
complete. Contact your authorized dealer for more information.
About the manual

Intended readers
This manual is a user manual for the SAILOR 4300 L-Band
System. This manual is intended for anyone who is using or
intends to use this system. No specific skills are required to
operate the SAILOR 4300 L-Band System. However, it is
important that you observe all safety requirements listed in the
beginning of this manual, and operate the system according to
the guidelines in this manual. Note that this manual does not
cover installation of the system. For information on installation
refer to the installation manual. Part numbers for related
manuals are listed in the next section.
vi
Table of contents
Chapter 1 Introduction
General description ..............................................................................1
Overview ............................................................................................................... 1
SAILOR 4338A Below Deck Unit (BDU) ................................................. 1
SAILOR 4352A Above Deck Unit (ADU) ................................................ 1
Data sessions and voice calls ...................................................................... 2
IMEI and IMSI number .................................................................................. 3
Part numbers ...........................................................................................3
Chapter 2 Operation
Getting started .......................................................................................5
To insert the SIM card ................................................................................... 5
Power on ............................................................................................................... 6
To connect a PC and SIP phone ................................................................ 7
Connecting to the Internet .......................................................... 10
Mobile web interface ....................................................................................10
Start a data session ........................................................................................11
Making a voice call ............................................................................ 12
Call from the terminal ..................................................................................12
Call to the terminal ........................................................................................12
Emergency call .................................................................................................12
Chapter 3 Service & maintenance

Maintenance ........................................................................................ 13
Contact for support .......................................................................................13
Status information in the mobile web interface .............................14
Troubleshooting ................................................................................. 15
Introduction ......................................................................................................15
Light indicators ................................................................................................15
BITE events (warning sign) ........................................................................19
To restart the terminal .................................................................................24
1
Table of contents
Service and repair .............................................................................. 25

Disposal ...............................................................................................................25
App. A Specifications
SAILOR 4300 L-Band System ...................................................... 27
Glossary ..................................................................................................................... 31
Index ..................................................................................................................... 33
2
11111
Chapter 1
Introduction 1
Introduction
This chapter contains the following sections:
• General description
• Part numbers
General description
Overview
The SAILOR 4300 L-Band
System consists of an ADU
(Above Deck Unit) and a
BDU (Below Deck Unit). The
two units are connected with
a single coax cable with TNC
connectors. The system is
DC powered. The SAILOR
4300 L-Band System is used
for voice calls and data
sessions.
Data rates and coverage

Iridium OpenPort Services offer up to 134/134 kbps, while Iridium Certus
350 Services offer up to 176/352 kbps. Iridium has 100% global coverage.
Some countries may have national restrictions.
SAILOR 4338A Below Deck Unit (BDU)

The BDU is the central unit in the system. It contains all user interfaces and
handles all communication between the ADU and the local communication
units (phones, computers etc.).
SAILOR 4352A Above Deck Unit (ADU)

The ADU consists of an antenna with an RF-unit, unit for antenna control
and GPS antenna. The ADU is dedicated to the Iridium system.
1
Chapter 1: Introduction
Data sessions and voice calls

The SAILOR 4300 L-Band System provides up to 3 IP voice calls and data
sessions for multiple users simultaneous.
The BDU has three user LAN ports for user data traffic, voice and data. The
data session activation can be set to automatical or manual mode. The BDU
has a DHCP server with a configurable start/end range of IP addresses for
user devices. Also it includes port forwarding with up to 8 configurable
forwarding rules for UDP and TCP protocols.
TT-4352A
Above Deck Unit
Wired IP Handset
PoE adapter
TT-4338A
Below Deck Unit
Power Terminal Antenna Power
Antenna
Reset
SIM-Card I/O Service LAN DC-Input 12-24 VDC; 14-5.5 A
12-24 VDC
Power
*Recommended
cable
WLAN
Notebook
SIP Phone
Wireless SIP Phones
*Connector type: TNC

Cable requirements:
- Installation on bigger vessels: RG214/U up to 100 m length
- Installation in a mechanically protected environment and shorter distances: RG223/U up to 25 m length
The BDU communicates directly with SIP phones on any of the three LAN
user ports (LAN 2, 3 or 4).
To set up a VoIP phone see To connect a PC and SIP phone on page 7.
2 General description
11111
IMEI and IMSI number
Introduction
The terminal has an IMEI number which is stored by Iridium. The IMEI is
printed on the ADU type label. The IMSI number is printed on the SIM card
which you have received from your airtime provider.
Part numbers
This manual is for the SAILOR 4300 L-Band System and is applicable to the
following part numbers:
Part number Description

404338A-00500 SAILOR 4338A Below Deck Unit (Bulk)
404338A-00510 SAILOR 4338A Below Deck Unit (19” rack)

404352A-00500 SAILOR 4352A Above Deck Unit
Part numbers 3
4 Part numbers
22222
Chapter 2
Operation 2
This chapter has the following sections:

• Getting started
• Connecting to the Internet
Operation
• Making a voice call
Getting started
To insert the SIM card

To be able to use the terminal you must have a valid SIM card. The SIM
card is administrated by your airtime provider.
1. Locate the slot for the SIM card.

2. Slide the SIM card lock to free the SIM card slot.
3. Insert the SIM card with the chip side facing down.
4. Press gently until it clicks into place.
5. Slide the lock in front of the SIM card slot.
5
Chapter 2: Operation
Power on
Depending on which of the three possible power switch configurations is
installed on the ship, the product is powered up as follows:
• Using the on/off switch in the front panel of the SAILOR 4338A Below
Deck Unit (bulk), see the following table.
Power on/off Front Switch Remote switch
OFF OFF Not Used
OFF ON Make
ON ON Not Used
ON ON Break
• Using the on/off switch on the SAILOR 4338A Below Deck Unit (19"
rack), see the following table.
Power on/off Front Switch Rack Switch Remote switch
OFF OFF x x
OFF ON OFF Make
OFF ON ON Make
OFF ON OFF Not Used
OFF ON OFF Break
ON ON ON Not Used
ON ON ON Break
• Using a remote on/off control (2 pin input in the Sub-D input

connector). See the two tables above.
In the following sections only normal BDU configuration is shown. The
terminal is DC powered (12-24 VDC).
6 Getting started
22222
To power up the system, do as follows:

1. Power up the system, i.e. switch on the terminal.
Note The first couple of seconds there is no light in the Power LED.
Wait until there is light in the Power LED.
2.
Operation
3. Wait until the LEDs at the rear of the terminal show that the system is
ready to be accessed.
• Power LED: Green
• Terminal: Steady green.
• Antenna: Steady green.
4. The system is ready for use.
To connect a PC and SIP phone

Connect your equipment to the Ethernet connector(s) marked LAN. You
need a straight LAN cable.
SIP telephony service

The SAILOR 4300 L-Band system has a built-in SIP server which provides up
to three voice lines to users connected to the BDU. To use this service you
need one or more VoIP-phone or soft-phone (mobile apps, PC software).
The effective number of available voice lines depends on the subscription.
Each voice line has a dedicated mobile number and is available through one
of the internal SIP user names line1, line 2 and line3. The mapping from
Getting started 7
subscribed mobile number to the SIP user name is fixed. For an example see
the following table.
Mapping from subscribed mobile numbers

User name Mobile number Line type Voice quality
line1 8816xxxxxxx1 PostPaid HQ
See your subscription information for the exact details on which mobile
number is assigned to which user name.
To connect one or more VoIP-phone or soft-phone (mobile apps, PC
software), do as follows:
1. In order to use the telephony service connect a SIP or VoIP enabled
telephone to a user port of the BDU and register it with the built-in SIP
server.
2. If a router or wireless access point is used to connect the telephone,
make sure that the required protocols for VoIP telephony. You can find a
list of these protocols at the end of this chapter.
3. For the registration on the BDU a number of network-specific
parameters are necessary, which are stored in a "SIP profile" in the
telephone. At least configure the following items:
Network-specific parameters
Item Value Description
Profile name [arbitrary] Select a name.
User name line1, line2 or Select the user name assigned to the
line3 mobile phone number that shall be
used
Password [leave empty] No password required
SIP server 172.16.0.1 This is the default address. If the
address does not work contact the
administrator for the correct one.
8 Getting started
22222
Note For details of how to configure your device consult the

telephone's user manual.
Important You cannot register more than one telephone on the same
mobile number respective user name on the SIP-server. If
more telephones register with the same SIP-profile, only the
last telephone registered will be subscribed to the mobile
number and be able to use this number for receiving and
Operation
making calls.
You can use all available mobile numbers and user names from within one
telephone or application. That means that you can handle all your
subscribed numbers from one device. Note that not all devices might
support subscribing to more than one line. See the device's user manual for
details.
Suitable telephones for this service are dedicated stand-alone VoIP-, IP- or
SIP-telephones, or soft-phone applications running on a PC or mobile
phone. A VoIP-app on a mobile phone can only be used if the phone is
connected to the device via a separate wireless router. Any modern SIP-
telephone or software are suited for use with the SAILOR 4300 unit, though
this cannot be guaranteed for a specific type of device or software.
At least the following protocols and codecs must be supported:
Protocols and codes

Item Name Description
SIP protocol SIP protocol version 2.0; internet standard RFC
3261
SDP protocol Internet standards RFC 2327 and RFC 3264
RTP - voice streams Internet standard RFC 1889 or RFC 3550
Voice stream format G.711 A-law; 8000 Hz sampling rate; packet
interval 20 ms
DTMF format Internet standard RFC 4733
Getting started 9
Connecting to the Internet
Mobile web interface

The purpose of the mobile web
interface is to use the SAILOR
4300 L-Band System for starting
and stopping data sessions and Tap here
view system events. To access for menus
the mobile web interface use a available.
smartphone or tablet that is
connected to the terminal via
the user LAN ports. The mobile
web interface is intended for
users of mobile devices. It
consists of a subset of the
functions in the classic web
interface The mobile web
interface is available on the user
LAN ports.
Connecting to the mobile web interface

To connect to the mobile web interface, do as follows:
1. Connect a computer to one of the user LAN ports (standard Ethernet) or
through a smartphone via WLAN.
2. Open your Internet browser and enter

the IP address of the BDU User LAN
http://172.16.0.2 (default).
3. Enter the user name: guest, password:
guest.
10 Connecting to the Internet

22222
Menus in the mobile web interface

The mobile web interface has the
following top-level menus:
• Status shows information such as
system status, host name, position,
statistics etc.
Operation
• Data for start or stop of a data session
(if Data Mode is set to Manual during
installation).
• Voice displays the status of voice calls
• Event list shows a list of currently
active warnings and errors (if any).
• Help opens this manual in a pdf
version.
• Logout
Start a data session

To be able to access the Internet you must
have an active data session.
To start a data session manually, do as
follows:
1. Open your Internet browser and enter
the default IP address of the BDU User
LAN http://172.16.0.2 (default).
2. Tap the menu icon and select Data to
start or stop a data session.
Connecting to the Internet 11

Making a voice call
Call from the terminal

To make a call from a phone connected to the SAILOR 4300 L-Band
System:
Example: To call Cobham SATCOM in Denmark: (+45 39558800): dial 00
<country code> <phone number> followed by press on call:
00 45 39558800 #.
Call to the terminal

You find the voice numbers for your
terminal in your airtime subscription. To
make a call to a phone connected to the
SAILOR 4300 L-Band System:
Dial +<Iridium mobile number>
(+ is the prefix to call out of the country
you are located in).
Emergency call
Iridium Certus Terminals support several emergency services internationally.
Ship personnel should in general use GMDSS equipment in the event of an
emergency.
12 Making a voice call

33333
Chapter 3
Service & maintenance 3
This chapter has the following sections:

• Maintenance
• Troubleshooting
• Service and repair
Service & maintenance

Maintenance
Maintenance of the SAILOR 4300 L-Band System can be reduced to a
maintenance check at each visit of the service staff. Inspect the unit for
mechanical damages, salt deposits, corrosion and any foreign material. Due
to its robust construction and ruggedness the unit has a long lifetime.
Anyway it must carefully be checked at intervals not longer than 12 months
– dependent on the current working conditions.
Contact for support

Contact an authorized dealer for technical service and support of the
SAILOR 4300 L-Band System. Before contacting the authorized dealer you
can go through the troubleshooting guide to solve some of the most
common operational problems.
13
Chapter 3: Service & maintenance
Status information in the mobile web interface

To display Status information in the mobile web interface, do as follows:.
1. Open the mobile web interface on your

device.
2. The current status is displayed.
In case a warning sign is displayed, you can
tap on it to display the current system
events.
The overall state of the system is always

displayed at the bottom of the mobile web
interface. The following states are shown:
• INITIALIZING. The system is
initializing itself.
• SELF TESTING. Self test is performed
after start up.
• READY. The system is ready for
operation.
• SEARCHING. The system is searching
for available satellites.
• SIGNAL AVAILABLE. Satellite signal is
available from at least one candidate
satellite. Ready to connect.
• CONNECTED. The system is registered and connected to the satellite
network. Ready to use.
• DENIED. Registration on the network was denied. The denial cause will
appear on the status page. Check also SIM card status matches the
requested service.
14 Maintenance
33333
• OVERHEATING. System is overheated. System is halted in 30 seconds

• ERROR. A critical error is detected. See event list.
The latest version of this manual is available in PDF format via the HELP
menu. The manual will either be displayed immediately or it will be available
in the download folder (depending on the browser or mobile device used).
Troubleshooting

Introduction
In this section you find possible root causes to the experienced errors and
suggestions for a remedy. Listed are only errors that may be caused by
wrong installation, wrong configuration or misuse of the product. Errors
where no remedy is listed could indicate damaged equipment. If failing to
restore normal system status contact your service partner. The following
sources for system validation are available:
• Light indicators
• BITE events (warning sign)
Light indicators
The BDU terminal has several indicator LEDs. They indicate the overall
system status during normal use.
Troubleshooting 15
Power LED
Indicator
State Remedy
pattern
Off Power off Check if power is present. See section Power
on on page 6.
On (Green) Power on Normal operation.
Terminal LED
The terminal LED shows the status of the BDU, ADU and Iridium
modem. In case of an error (red), this could be an error in the BDU,
ADU or Iridium modem.
Indicator
State Remedy
pattern
Off Power off Check if power is present.
Blue System The BDU initializes and powers the ADU.
initialization The system waits until a successful
connection between BDU and ADU has
been established.
Green flashing Self-test The terminal and antenna is not yet ready
(BDU and (while performing Power On Self Test). This
ADU POST) state may remain for approximately
60 seconds (it is not an error).
If the state persists restart the system.
Yellow steady Warning User User recoverable continuous warning event
recoverable detected, see active BITE event in the web
interface as described in the section BITE
events (warning sign) on page 19.
16 Troubleshooting
33333
Indicator
State Remedy
pattern
Green steady Terminal The terminal is operational and ready for
ready use.
Red steady Error (BDU, A fatal error is detected in the system.
ADU or If possible, read out the event list.
Iridium If a critical temperature is detected
modem) (overheating in the BDU) the product may
be restarted after cooling has been
provided. On other failures see the section

BITE events (warning sign) on page 19 or
contact your service partner.
Antenna LED
The antenna LED shows the status of the ADU and the Iridium link
connection. In case of an error (red), it could be an error in the ADU
or Iridium modem.
Indicator
Meaning Remedy
pattern
Off Power off Check if power is present.
Blue steady Initializing The antenna is not yet ready. This state
(ADU/Iridium may remain for approximately 120
modem start- seconds (this is not an error). If the state
up and self- persists restart the unit).
tests)
Yellow flashing Searching Normal system state, see Status
information in the mobile web interface
on page 14.
Green flashing Signal available Normal system state, see Status
on page 14.
Troubleshooting 17
Indicator
Meaning Remedy
pattern
Green steady Connected Normal system state, see Status
on page 14.
Yellow steady Denied Service is denied on the Iridium network.
Check SIM card status matches the
requested service.
Red steady Error (ADU or A fatal error is detected in the system.
Iridium
See active BITE POST event in the web
modem)
interface as described in the section BITE
events (warning sign) on page 19.
Ethernet LEDs
The Ethernet RJ45 connectors have two LEDs built-in, Green and
Yellow.
Indicator
Meaning Green - Remedy
pattern
Off Power off or Check the LAN cable connection to PC or
10 Mbps handsets. Check that handsets are not
connected to the service port (left most).
On 100 Mbps Normal.
Indicator
Meaning Yellow - Remedy
pattern
Off Power off or Check LAN cable connection to PC or
no link pulse handsets. Check that handsets are not
connected to the service port (left most).
On steady Link Normal
Flashing Traffic Normal
18 Troubleshooting
33333
BITE events (warning sign)

BITE events are shown in the event list. The following table shows
suggestions how to deal with the events.
BITE ID System component

Remedy
(HEX) symptom
8301 ADU GPS module has Restart the terminal and see
8302 no connection below.
ADU GPS module has Inspect the ADU and check all
no fix cables.

Compare position shown on
Status page with vessel’s main
GPS.
8401 ADU Temperature The system will automatically
8402 above warning level decrease the transmit
ADU Temperature performance on temperature
above critical level warnings.
On detection of critical
temperatures the system will
protect itself by powering off the
ADU. After a cool down period
(30 minutes) the system will
automatically restart.
8403 ADU internal voltage Contact your service partner.
8404 errors.
8405
8406
8407
8408
8409
840A
Troubleshooting 19

Remedy
(HEX) symptom
840B ADU PSU temperature The system will automatically
840C above warning level decrease the transmit
ADU PSU temperature performance on temperature
840D ADU Antenna switch The system will automatically
840E temp. above warning decrease the transmit
level performance on temperature
ADU Antenna switch warnings.
temp. above critical
level.
8501 No communication to Restart the terminal (see below).
Iridium modem
8502 Iridium modem critical Restart the terminal (see below).
fault detected
8503 High power amplifier Restart the terminal.
control fault detected If persistent contact service
partner
20 Troubleshooting
33333

Remedy
(HEX) symptom
8601 HPA Temperature The system will automatically
8602 above warning level decrease the transmit
HPA Temperature performance on temperature

8A01 ADU boot-up problem. Restart the terminal (see below).
System services may be
not available.
8C01 ADU GPS module has Restart the terminal (see below).
no connection
8D01 ADU integrity check Restart the terminal (see below).
8D02 and configuration check Contact your service partner and
8D03 failure. await instructions for reporting.
8D04
8D05
9001 BDU ADU Inspect antenna cable
communication check connection between BDU and
error ADU.
Restart the terminal (see below).
Troubleshooting 21

Remedy
(HEX) symptom
9002 BDU temperature above On temperature warnings try to
9003 warning level provide sufficient ventilation to
BDU temperature above the terminal (opening lockers,
critical level check fans, etc.).
temperatures the system will halt
completely after 30 seconds.
Manual restart is required after
cooling has been provided.
9004 BDU Internal voltage Contact your service partner.
9005 errors.
9006
9007
9008
9009
900A
900C BDU PSU temperature On temperature warnings try to
900D above warning level provide sufficient ventilation to
BDU PSU temperature the terminal (opening lockers,
above critical level check fans, etc.).
(System will enter a
protection state)
temperatures the system will halt
completely after 30 seconds.
Manual restart is required after
cooling has been provided.
9101 BDU SIM card reader Insert a valid SIM card.
empty. No service
9102 BDU cannot connect to Restart the terminal (see below).
the Iridium modem Contact your service partner.
9104 Data connection not Contact Iridium service provider.
possible
22 Troubleshooting
33333

Remedy
(HEX) symptom
9601 Iridium modem reports Observe the number of this
a reboot. event and report the event, if
persistent, to your service
partner.
9602 Iridium modem The system will automatically
9603 temperature above decrease the transmit
warning level performance on temperature
Iridium modem warnings.

temperature above
critical level
9604 Reduced number of None. Automatic recovery mode
active time slots to prevent critical temperature.
9605 No SIM card Check SIM card or contact
connection service partner.
9606 Service Denied See denial cause on status page.
Contact service provider.
9607 Invalid SIM card Replace the SIM card, try the
detected SIM card in another terminal,
contact service partner or airtime
provider.
9801 BDU integrity check and Restart the terminal (see below).
9802 configuration check Contact your service partner and
failure. await instructions for reporting.
9803 Unit firmware upgrade Restart the terminal (see below).
9804 mismatch If persistent contact your service
partner.
9901 BDU SIM module reader Contact your service partner.
error
Troubleshooting 23

Remedy
(HEX) symptom
9902 Iridium modem self- Contact your service partner.
check error
9903 Iridium modem reports Contact your service partner.
wrong antenna type
configuration
9A01 BDU boot-up problem. Restart the terminal (see below).
System services may be
not be available
To restart the terminal

To restart the terminal, power-cycle it, see Power on on page 6.
24 Troubleshooting
33333
Service and repair

Should your Cobham SATCOM product fail, please contact your dealer or
installer, or the nearest Cobham SATCOM partner. You will find the partner
details on www.cobham.com/satcom, Technical Service Partner List.
You can also access the Partner Portal at www.cobham.com/satcom,
Cobham SYNC Partner Portal, which may help you solve the problem.
Your dealer, installer or Cobham SATCOM partner will assist you whether
the need is user training, technical support, arranging on-site repair or
sending the product for repair. Your dealer, installer or Cobham SATCOM

partner will also take care of any warranty issue.
Applicable SAILOR part numbers

See Part numbers on page 3.
Disposal
Old electrical and electronic equipment marked with this
symbol can contain substances hazardous to human beings
and the environment. Never dispose these items together
with unsorted municipal waste (household waste). In order to
protect the environment and ensure the correct recycling of
old equipment as well as the re-utilization of individual
components, use either public collection or private collection by the local
distributor of old electrical and electronic equipment marked with this
symbol.
Contact the local distributor for information about what type of return
system to use.
Service and repair 25

26 Service and repair

AAAAA
Appendix A
Specifications A
Specifications
Item Specification
Weight, BDU 3.5 kg
Weight, BDU, 19” 3.8 kg
Weight, ADU 9.5 kg
Dimensions, BDU 48 x 27 x 4 cm
Dimensions, BDU, 19” 48 x 49 x 4 cm
Dimensions, ADU ø=38 cm, H=37 cm
Minimum safety distance 0.7 m
APPROVALS
Iridium NEXT approved. Compliant to RED, CE Marked. Tested to FCC part 25
FREQUENCY BAND
Operating frequency range 1616 - 1626.5 MHz
Number of channels 30 sub bands + 0.5 MHz paging
Channel spacing 333.333 kHz
Output power 15.4 dBw
Bandwidth 41.667 kHz, 83.333 kHz, 333.333 kHz,
666.666 kHz
ITU Emission Designator 41K7Q1W,83K3Q1W,333KQ1W,333KQ7W,66
6KQ7W
Type of radio transmission Frequency divide and multi carrier
27
Appendix A: Specifications
Item Specification
Types of modulation QPSK, 16APSK, SE-QPSK multi carrier
Number of antennas 7
Antenna gain 8.7 dB
RECOMMENDED ANTENNA CABLE
Recommended antenna cable RG214U up to 100 m
Requirements for antenna cable <10 dB loss at 80 MHz. Max. 1.8 Ohm DC loop
resistance
POWER SUPPLY AND CONSUMPTION
Voltages 10.8 V to 31.2 VDC
Power consumption (max) 120 W @ 10.8-31.2 VDC
Heat dissipation for BDU 15 W max.
Current consumption Approx. 4Aavg/15Apeak at 12VDC,
2Aavg/8Apeak at 24VDC
ENVIRONMENTAL CONDITIONS
Operating temperature -25 to +55°C
Storage temperature -35 to +85°C
Survival temperature (power on, -35 to +80°C
non functional)
Automatic thermal surveillance shuts down system gradually in ease of own
temperature
BDU operating humidity 5% to 95% non-condensing at +40°C
ADU enclosure IPX6
ADU operating humidity 5% to 95%
Exposed according to EN 60945
BDU enclosure IP31
Icing (survival) Max 25 mm
28 SAILOR 4300 L-Band System

AAAAA
Item Specification
Specifications
VIBRATION (ADU)
Vibration, operational Random spectrum 0.92 g rms x 3 axes: 5 to 20
Hz: 0.01 g²/Hz 20 to 500 Hz:
-3 dB/octave
Vibration, non-operational Random spectrum 1.7 g rms 2 h x 3 axes (6 h
total): 5 to 20 Hz: 0.05 g²/Hz, 20 to 150 Hz: -3
dB/octave
SHIP MOTION
Roll +/- 30 deg. per 8 s, max. 0.5 g tan.
Pitch +/- 15 deg. per 6 s, max. 0.5 g tan.
Yaw +/- 10 deg. per 50 s, max. 0.2 g tan.
Surge +/- 0.2 g
Sway +/- 0.2 g
Heave +/- 0.5 g
Turning rate +/- 6°/s; ACC 1°/s²
Headway speed 15 m/s (30 knots)
Wind 200 km/hr (108 knots)
MECHANICAL SHOCK
Mechanical shock 20g/11 half-sine
ANTENNA CONNECTOR
ADU TNC, female
BDU TNC, female
OTHER SPECIFICATIONS
Standard IP data rate, up/down 176/352 kbps
Ethernet/LAN 4 ports
I/O connector 1 connector
SAILOR 4300 L-Band System 29

Item Specification
Status LED Full status LED panel
SIM card slot 1 SIM card slot for Iridium SIM card
30 SAILOR 4300 L-Band System

BBBBB
Glossary
Glossary B
A
ADU Above Deck Unit
Glossary
BDU Below Deck Unit
G
GPL General Public License
GPL General Public License, software license, which guarantees

individuals, organizations and companies the freedom to use,
study, share (copy), and modify the software.
L
LGPL Lesser General Public License
P
PSU Power Supply Unit
31
Glossary
32
CCCCC
Index
Index C
A W
approvals, vi warranty, 25
web interface
connect, 10
C
configuration
step-by-step, 10
connect
web interface, 10
contact
Index
support, 13
I
IP address
for web interface, 10, 11
M
maintenance, 13
P
part numbers, 25
S
Specifications, 27
standard compliance, vi
static IP, 10
support
contact info, 13
33
Index
34
98-159912-C
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About the manual

Chapter 3 Service & maintenance

Service and repair .............................................................................. 25

Data rates and coverage

SAILOR 4338A Below Deck Unit (BDU)

SAILOR 4352A Above Deck Unit (ADU)

Data sessions and voice calls

SIM-Card I/O Service LAN DC-Input 12-24 VDC; 14-5.5 A

Wireless SIP Phones

*Connector type: TNC

IMEI and IMSI number

Part number Description

404338A-00510 SAILOR 4338A Below Deck Unit (19” rack)

This chapter has the following sections:

To insert the SIM card

1. Locate the slot for the SIM card.

• Using a remote on/off control (2 pin input in the Sub-D input

To power up the system, do as follows:

To connect a PC and SIP phone

SIP telephony service

Mapping from subscribed mobile numbers

Note For details of how to configure your device consult the

Protocols and codes

Connecting to the Internet

Mobile web interface

Connecting to the mobile web interface

2. Open your Internet browser and enter

10 Connecting to the Internet

Menus in the mobile web interface

Start a data session

Connecting to the Internet 11

Making a voice call

Call from the terminal

Call to the terminal

12 Making a voice call

Service & maintenance 3

This chapter has the following sections:

Service & maintenance

Contact for support

Status information in the mobile web interface

1. Open the mobile web interface on your

The overall state of the system is always

• OVERHEATING. System is overheated. System is halted in 30 seconds

Service & maintenance

Service & maintenance

BITE events (warning sign)

BITE ID System component

Service & maintenance

BITE ID System component