Questionnaire On Consumer Awareness and Perception About Credit Cards in India

Questionnaire on Consumer awareness and
Perception about credit cards in India.
Thank you for agreeing to participate in this survey.

I am a student of AIMIT conducting a market research to know the
Consumer awareness and perception about credit cards in India of different bank and its
services.
Take a few moment of your time and answer a few questions. Your answers will be confidential and
used only in combination with the responses of other people.
Personal Details
A. Name:
B. Residing City:
C. Age:
D. Sex: Male  Female Others 
E. Martial Status: Married  Unmarried  Others 
F. Educational Qualification :
1. Employment status:
a) Government Employee
b) Private Employees
c) Semi- Government
d) Self Employment
e) Professional
f) Retired Employees
g) others
2. Income group
a) 2,50,001- 5,00,000
b) 5,00,001- 750000
c) 7,50,000 – 10,00,000
d) 10,00,000 and above
3. Do you have a credit card?
Yes 
No 
4. How many credit cards you have?

One 
Two 
Three 
More than three 
5. Which bank credit card you use?

AXIS Bank 
SBI Bank 
ICICI Bank 
HDFC Bank 
Others 
6. Since how long have you been using credit card?

a) Less than 1 year
b) 1 to 2 years
c) 2 to 3 years
d) 3 to 4 years
e) More than 4 years
7. Credit Limit of your Credit card?

a) Less than 1 lakh
b) 1 to 2 lakhs
c) 2 to 4 lakhs
d) More than 4 Lakhs.
8. Why do you like to use credit card?
Fast Payment 
Convenience 
Security 
Cashbacks and Rewards 
Others 
How far you are satisfied with the response and accessibility of your bank customer care support?
a) Very much satisfied

b) Average satisfaction
c) Not at all satisfied
For what purpose you use your credit card the most?
Money transaction 
Online purchases 
Shopping 
Ticket Bookings 
Others 
10. How often you use your credit card for payments in a month?
Less than 3 times in a month 
3-6 times a month 
7-10 times a month 
More than 10 times in a month 
11. In your opinion, how secure do you feel about using the Credit Card payment method to pay
online?
Not at all secure 
Somewhat secure 
Very secured 
14. Please indicate whether you would prefer to use credit card for the following scenarios as the
mode of payments?
Booking a plane and railway ticket 

Booking a hotel 
Paying a electricity bill 
Online purchases 
Paying Rent 
15. What mode of payment do you most prefer to pay for the purchases?
 By Cash  Debit card
 Credit card  Internet Banking
 Others
16. How much maximum amount you would prefer to pay through credit card?
Below 10000 
10000 to 30000 
30000 to 100000 
More than 100000 
17. What is your credit card debt payment preference?

a) Minimum Payment
b) Partial Payment
c) Complete Payment
18. What is your preferred mode of credit card debt payment ?
a) Through ATMs
b) Through Net-Banking
c) VISA Money Transfer
d) National Electronic Funds Transfer (NEFT)
e) Drop-box option
f) Over the counter (Cash)
g) E-wallets
h) Others
19. What proportion of your expenditure is met through using the credit cards?
a) Up to 30%
b) 31% -50%
c) More than 51
20. Is there any ongoing Emi transactions in your credit cards? If yes what is the tenure availed?
a) Less than a year
b) One to two years
c) More than two years
22. Are you completely aware of the Annual fees, Joining fees or any other charges applicable in
your credit card ?
a) Was informed in advance by the Bank Before Receiving the Card.
b) Not informed clearly about the charges before receiving the card.
c) Got to know the charges only after the Statement is generated.
23. What are the complimentary offers you have acquired by Credit Card?
a) Purchase Coupons
b) Complimentary Tickets
c) Complimentary Gifts
24. How you rate on your awareness level about redemption of Reward points credit card
information?
a) Knows it completely
b) No idea hearing it for the first time
c) Knows it partially
25. How far you are satisfied with the response and accessibility of your bank customer care support?
c) Very much satisfied

d) Average satisfaction
e) Not at all satisfied

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Questionnaire on Consumer awareness and

Perception about credit cards in India.

Thank you for agreeing to participate in this survey.

4. How many credit cards you have?

5. Which bank credit card you use?

6. Since how long have you been using credit card?

7. Credit Limit of your Credit card?

a) Very much satisfied

Booking a plane and railway ticket 

17. What is your credit card debt payment preference?

c) Very much satisfied

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