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    Script Final

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    lei melendrez
    The document outlines the proper service procedures for wait staff at a restaurant. It details the steps for: [1] welcoming and seating guests; [2] unfolding napkins, serving water, and presenting menus; [3] taking orders, upselling suggestions, and order confirmation; [4] serving food and clearing tables; [5] presenting and opening wine if ordered; and [6] presenting and processing payment of the bill. The procedures emphasize polite communication with guests and ensuring their needs are met at each step of the dining experience.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Script Final

    Uploaded by

    lei melendrez
    215 views5 pages
    The document outlines the proper service procedures for wait staff at a restaurant. It details the steps for: [1] welcoming and seating guests; [2] unfolding napkins, serving water, and presenting menus; [3] taking orders, upselling suggestions, and order confirmation; [4] serving food and clearing tables; [5] presenting and opening wine if ordered; and [6] presenting and processing payment of the bill. The procedures emphasize polite communication with guests and ensuring their needs are met at each step of the dining experience.

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    SCRIPT FINAL

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    The document outlines the proper service procedures for wait staff at a restaurant. It details the steps for: [1] welcoming and seating guests; [2] unfolding napkins, serving water, and presenting menus; [3] taking orders, upselling suggestions, and order confirmation; [4] serving food and clearing tables; [5] presenting and opening wine if ordered; and [6] presenting and processing payment of the bill. The procedures emphasize polite communication with guests and ensuring their needs are met at each step of the dining experience.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    215 views5 pages

    Script Final

    Uploaded by

    lei melendrez
    The document outlines the proper service procedures for wait staff at a restaurant. It details the steps for: [1] welcoming and seating guests; [2] unfolding napkins, serving water, and presenting menus; [3] taking orders, upselling suggestions, and order confirmation; [4] serving food and clearing tables; [5] presenting and opening wine if ordered; and [6] presenting and processing payment of the bill. The procedures emphasize polite communication with guests and ensuring their needs are met at each step of the dining experience.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 5

     

    Mis-en-place (put everything into places)Checking of the following:- Conditio
    n of tables and chair- Sanitary Items- Clean and sanitized table appointments
    - Flower arrangements- Filling Condiments- Condition of Menu Card- Knowledg
    e for the menu of the day.

    WELCOMING THE GUEST
    W: Good morning Maám/ Sir,Welcome  to Cafe De Teodoro .
    Do you have any reservation?
    G: No
    W: May I suggest a table for you Maám/Sir?
    G: Yes please!
    W: Table for  how many Maám/Sir?
    G: For one.
    W: Smoking or Non-Smoking
    G: Non-Smoking
    .W: This way please (stretch your arms to the guest)Will this place be alright 
    with you Maám/Sir?
    G: Yes
    SEATING THE GUEST
    W: Please have a seat
    UNFOLDING THE NAPKIN
    (right side of the guest)
     
    W: Excuse me Maám/Sir, may I unfold the napkin  foryou?
    G: Yes

    SERVING WATER 
    (right side of the guest)
     
    W: Would you like to have a glass of waterMaám/Sir?
    G: Yes please.

    W:
    Excuse me Ma’am/ Sir.
     
    PRESENTING THE MENU CARD
    W:
    Excuse me Ma’am/Sir here  is our menu card for your selection.
    W: Excuse me Ma’am/Sir would you like to have your bread now?
    G: Yes
    W: Excuse me Ma’am/Sir I’ll be back to serve your bread

    SERVING BREAD
    (on the left side of the guest)
    W: Excuse me Ma’am/Sir  here is your bread,
    G: Thank you
    W: Excuse me Ma’am/Sir do you need  anything  else.
     G: No. I’m alright
     W: I’ll be Back to get your order.
     
    ORDER TAKING
    (right side of the guest)
    W:Excuse me Ma’am/Sir may I take your order now?
     
    Our today’s menu  is
     ____________and our soup for the day is ______________.
    G: thank you.
    UPSELLING/SUGGESTIVE SELLING:
    W: Ma’am would you like to try
     ____________  to compliment to your dish?
    G: (Yes/No)How about _____________?
    G: (Yes/No)

    W: Thank you Ma’am/Sir may I repeat your order,
     You  ordered __________________________
    is that correct Ma’am/Sir?
     G: Yes
    W: Thank You Ma’am/ Sir May I take the menu card?
     G: Yes Sure!
    WINE SERVING
    (on the left side of the guest)
    W: Excuse me Ma’am/Sir would you like some drinks? 
    Here is our wine list for your selection.
    W: May I take your order  Maám/Sir?
    G:  Yes I’d like to have _________________.
     W: May I repeat your order Maám/Sir,
    you ordered ___________ would that be all?
    G: Yes.
    W: Would you like to serve your drinks after the maincourse?
    G: I will give you a signal.
    W: Excuse me Ma’am/Sir your  food will be serve for
    10-15 mins. would that be alright with you.
    G: Yes
    SERVING THE FOOD
    (on the right side of the guest)
    W: Excuse me Maám/Sir here is your __________
    G: Thank you.
    CLEARING THE TABLE
    (on the left side)
    W: Excuse me Maám/Sir may I clear the table for you.
    G: Yes please
    PRESENTING THE WINE
    W: Excuse me Maám/Sir may I present to you your
    order of ___________with a very good vintage
    year of ___ years with an alcohol content of ____alcohol per volume. 
    It has _______ ml with avery good  fragrant of __________________.
    W: Should I open it Maám/Sir?

    OPENING THE BOTTLE OF WINE USING CORK
    W: Here is the cork for your confirmation.Would you like to try the wine now 
    Sir/Maám?
    G: Yes.
    W: Enjoy your meal Maám/Sir.Please call me if you need any assistance.

    CRUMBLING TABLE
    W: Excuse me Maám.
    PRESENTING THE BILL
    (the guest will give a hand signal)
     
    W: Excuse me Maám/Sir, how would you  like to pay you're
    bill , would it be cash or credit card?
    Here is your bill.
    (Step a backward)
    G: Here
    W: I receive ___________ ill be back for your change
    Excuse me Maám/Sir here is your change.
    G: Thank you Maám/Sir hope you enjoy your staying with us. We look 
    forward for your next visit.

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