How Companies Accelerate Growth With A CDP: 10 Real-World Examples To Inspire Your Transformation
How Companies Accelerate Growth With A CDP: 10 Real-World Examples To Inspire Your Transformation
How Companies Accelerate Growth With A CDP: 10 Real-World Examples To Inspire Your Transformation
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HOW COMPANIES
ACCELERATE GROWTH WITH A CDP
10 Real-World Examples to Inspire Your Transformation
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TABLE OF CONTENTS
INTRODUCTION...................................................................................................... 03
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INTRODUCTION
Facilitate smarter data-driven decision-making in key areas of the business. Reduce the gap between
having consumer data and acting on it. Put customers at the heart of the business to build better
relationships with them. There are many reasons to invest in a customer data platform (CDP) today.
And there are just as many ways marketing, analytics, digital experience, and other growth-focused
teams responsible for interacting with customers and/or accelerating business growth can leverage
the technology to both streamline day-to-day operations and realize better business outcomes.
Regardless of your industry or business model, a CDP like BlueConic is an essential technology that
enables a company’s broader transformation and the wide range of growth initiatives tied to it,
including direct-to-consumer (DTC) diversification, cross-channel lifecycle marketing, digital products
and experiences, audience monetization, analytics and data science democratization, and more.
Yet one of the biggest barriers to making the most of a CDP is understanding distinct ways a business
can take advantage of it to achieve its transformation goals. So, we’ve compiled several real-world
use cases that detail how companies across industries — from retailers and manufacturers to publishers
and CPGs — use BlueConic to transform their relationships with customers and accelerate growth.
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Before we cover common use cases, it’s worth explaining what exactly we mean by “use case.”
If you ask any two people in your organization, chances are they’ll offer two different definitions for “use
case.” One may see it as a high-level goal, such as unifying customer data. Another might view it as
something more detailed and specific, like improving ad retargeting conversions.
In BlueConic terms, a use case describes the current state, target outcome, supporting activities,
and relative complexity required to successfully reach one’s respective business goal.
Since every company and team — all of which can benefit from first-party data and the operational effic-
iencies it creates — has entirely distinct priorities, there is an almost-infinite number of use cases a CDP
can support. Therefore, deciding which to prioritize requires an understanding of what you want to achieve.
The use-case framework above helps everyone — from senior executives to business technology users —
get on the same page about what they are using a CDP for. What’s more, it provides clarity on the return
on investment the technology will provide in terms of both revenue and operational efficiency.
So, how can you set your business on a trajectory of sustained revenue growth and ever-increasing effic-
iency? Here are 10 of the most popular CDP use cases you can use as inspiration for your own business,
along with real-world examples of how BlueConic customers are using our platform to accelerate their
omni-channel strategies, achieve a single customer view, and transform their businesses at large.
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HOW LEADING COMPANIES ACCELERATE GROWTH WITH A CDP
For companies that face fundamental challenges That’s why many of these organizations are turning
in acquiring customer data — think consumer to CDPs: to build robust first-party data sets, gain
packaged goods (CPG) businesses and manu- insights into their audiences, and reduce their
facturers that rely on traditional retailers and/or reliance on third-party retailers and vendors. With
ecommerce marketplaces to sell their goods — unified, actionable data at their fingertips, these
it’s difficult to understand who their customers are, companies can then craft brand new DTC
let alone devise smarter engagement strateg-ies engagement strategies. Specifically, they can
that lead to greater satisfaction and loyalty. This discover new customer insights, build smarter
issue isn’t new, but it’s been amplified due to segments, and apply analytics to better understand
COVID-19. As more consumers have shifted online, and act in real-time on customers’ buying habits,
the pressure is on these companies to prioritize browsing behavior, product preferences, and more.
DTC relationships in order to maintain relevance.
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HOW LEADING COMPANIES ACCELERATE GROWTH WITH A CDP
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HOW LEADING COMPANIES ACCELERATE GROWTH WITH A CDP
Deliver timely, relevant messaging to prospects Instead of delivering irrelevant and ill-timed mess-
and customers that aligns with their most recent ages and experiences based on a limited under-
interactions, behaviors, and interests and ‘meets’ standing of each individual, companies with a CDP
them where they are on their unique journeys. That can leverage a comprehensive, real-time customer
is many companies’ goal today. But it’s one many view based on data from across customers’ jour-
can’t realize because they lack a solution that en- neys. Using built-in personalization capabilities and
ables marketers and other growth-focused teams connections to activation platforms, teams can
to recognize the same individual across channels deliver relevant and valuable experiences across all
and systems and use what they know about that touchpoints and in every customer lifecycle stage,
person to consistently deliver the right messages while being responsive to changes in individuals’
(and suppress the wrong ones) at every touchpoint. interests, behaviors, and privacy preferences.
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HOW LEADING COMPANIES ACCELERATE GROWTH WITH A CDP
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HOW LEADING COMPANIES ACCELERATE GROWTH WITH A CDP
Companies with both a digital and physical pres- Thanks to its ability to connect with all other
ence can’t solely rely on online customer data to business technologies, including those that
inform their engagement efforts. To create omni- store offline transactional data, then transform
channel experiences, they must also factor in that data, a CDP helps companies gain a true
offline data from other systems (e.g., POS, CRM) single customer view that accounts for all on-
to ensure they have a complete, up-to-date history line and offline interactions individuals have
of all individuals’ interactions with their business. with them. Because the data in persistently
But many of these companies have to allocate stored in unified, up-to-date customer profiles,
considerable resources to unify online and offline growth-focused teams can deliver relevant,
data. By the time they gain this manually created timely messaging to individuals and target seg-
single customer view, the data may not reflect ments across channels to support both short-
customers’ most recent actions and behaviors. and long-term lifecycle marketing programs.
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HOW LEADING COMPANIES ACCELERATE GROWTH WITH A CDP
The furniture chain put BlueConic at the center of its tech stack to
drive smarter customer engagement. Prior to implementing our
CDP, the marketing and ecommerce teams at Bob's didn't have
access to transactional data that was stored in an IT-owned ERP.
Thus, requesting (and eventually activating) data in this system
was a long process. Moreover, they relied heavily on event-stream
databases that limited their view of customer behaviors to a 90-
Bob’s saw 5x growth
day window. Bob’s has since unified all online and offline customer in assessable customer
data into persistent profiles in BlueConic. Now, it can execute
data six months after
personalized, cross-channel lifecycle marketing programs for more
targeted, multi-dimensional audiences (e.g., customers who pur-
the company imple-
chased a crib two years ago and now likely need a toddler bed). mented BlueConic.
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HOW LEADING COMPANIES ACCELERATE GROWTH WITH A CDP
Acquiring new customers can be a tall task in and Use a pure-play CDP to capture unlimited profile
of itself for businesses. But retaining existing cus- attributes for every individual in your prospect and
tomers can be equally as difficult if companies do customer universe. Then, tap into this first-party
not have the ability to execute personalized cross- data to recognize and retain at-risk customers and
sell and upsell programs designed to boost retent- upsell and cross-sell loyal customers. For instance,
ion, loyalty, and customer lifetime value (CLV). companies that sell through ecommerce can use
our CDP to leverage unified customer profiles and
But the only way these organizations’ can person-
create custom segments (e.g., ones for individuals
alize offers and product recommendations is by
with high- and low-CLV scores), then use product
understanding each individual’s interests, past
recommendations to show applicable deals and
purchases, recent browsing behaviors, and similar
relevant products to each segment based on
customer data points in actual (not near) real time.
buying behavior and interests dynamically on-site.
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HOW LEADING COMPANIES ACCELERATE GROWTH WITH A CDP
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HOW LEADING COMPANIES ACCELERATE GROWTH WITH A CDP
In an increasingly competitive business landscape, While CRMs, data management platforms, market-
it’s essential for companies to differentiate by ing automation systems, and other tools can coll-
creating unique, value-driven digital products and ect customer data from disparate sources, only a
experiences no other competitor can replicate. pure-play CDP has the means to handle the vol-
ume, variety, and velocity of data created by indi-
The problem for many organizations is they don’t
viduals in the digital era. By streamlining data coll-
have a foundation of unified and actionable cus-
ection from multiple sources and unifying it in one,
tomer data to build those products and experien-
centralized location, digital product teams can acc-
ces on. Without the ability to power the first-party
ess and use that real-time data to drive dynamic,
data collection behind and from digital engage-
personalized experiences across channels and im-
ment, they can’t utilize that data to increase the
prove customer interactions’ relevance at scale.
relevance of their interactions with customers.
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HOW LEADING COMPANIES ACCELERATE GROWTH WITH A CDP
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HOW LEADING COMPANIES ACCELERATE GROWTH WITH A CDP
Publishers and retailers alike realize they have an As privacy laws continue to proliferate, personal-
opportunity to not only unify and activate the first- ization and audience monetization strategies must
party data they already collect to enhance their factor in consumers’ consent. With BlueConic’s
customer engagement efforts, but also to create consent management functionality, companies can
new revenue streams by using that data to create persistently store consent status in individual-level
premium packages for partners. Yet many of these profiles. This means teams can easily discern which
companies lack a privacy-compliant, consent- individuals have opted in (or out) of marketing
focused, first-party data strategy. They continue communications and activate their data when and
to rely on soon-to-be-extinct third-party cookies where they need it with confidence. Moreover,
and/or undependable third-party data instead of retailers and publishers can package and sell their
creating a robust, unified first-party data set they consented first-party data to partners to utilize in
can monetize and use to accelerate their growth. their own marketing — all with consent in mind.
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HOW LEADING COMPANIES ACCELERATE GROWTH WITH A CDP
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HOW LEADING COMPANIES ACCELERATE GROWTH WITH A CDP
Predictive modeling’s role in the modern customer Data science and analytics democratization is a
engagement model continues to grow. Historically, top growth initiative for companies across indu-
data scientists and business intelligence profess- stries today. Part of that democratization means
ionals are responsible for artificial intelligence and business users without technical skills or SQL
machine learning execution — including building, knowledge need to be able to efficiently glean
training, and deploying models. The goal for these insights from and act on first-party data in real
teams is to share the outputs of these models (i.e., time. And that includes customer scores gener-
customer scores) and insights with marketing and ated from predictive models. With BlueConic, all
other growth-focused teams and the systems they growth teams can deploy out-of-the-box models
use to activate on that data to optimize CX. But (as is or customized) to calculate CLV and forecast
this process is time- and labor-intensive and leads customers’ propensity to buy or churn, then incor-
to latent, inefficient first-party data utilization. porate those scores in their engagement activities.
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HOW LEADING COMPANIES ACCELERATE GROWTH WITH A CDP
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HOW LEADING COMPANIES ACCELERATE GROWTH WITH A CDP
It’s not just reliance on overburdened data sci- Transformation-minded companies are the ones
ence, analytics, and/or IT teams that create barr- that invest in tech — like a customer data platform
iers to using real-time data. Dependence on ex- — that makes unified, actionable first-party data
ternal vendors like agencies to handle critical available to all growth-focused teams and their
tasks such as segmentation and machine learning tools in a format they can use to improve how they
modeling is also a (costly) bottleneck for many engage with customers, conduct modeling and
businesses today. As noted, delivering custom analytics, build segments, and handle other tasks.
segments and customer scores that are days or
By introducing accessibility and scale to these core
weeks old effectively neutralizes growth teams’
activities, a pure-play CDP enables growth teams
efforts to deliver bespoke experiences across
to reduce their dependance on costly external
touchpoints. This problem only worsens when
agencies and vastly speed up time to market.
companies are forced to outsource these tasks.
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HOW LEADING COMPANIES ACCELERATE GROWTH WITH A CDP
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HOW LEADING COMPANIES ACCELERATE GROWTH WITH A CDP
To ensure a strong return on advertising spend, With a CDP, companies can eliminate manual list-
marketers need to be able to target engaged seg- pulls and handoffs between teams. Marketers and
ments across channels and touchpoints. But they other business users can select any combination of
can only get granular with their targeting efforts customer attributes to build highly targeted seg-
when they’re able to use any data associated with ments and send those segments directly to their
an individual (including online, offline, and behav- advertising platforms via out-of-the-box connect-
ioral data as well as calculated scores) to create ions. Since segments update in real time as individ-
rich, multi-dimensional segments. What’s more, uals’ attributes change, marketers can not only
marketers see stronger results when they stream- reach the right people with the right message
line and scale their advertising efforts by creating based on their most recent interests and behav-
segments on their own and automatically send iors, but also suppress ads from those unlikely to
them to ad platforms for immediate activation. convert, like customers who’ve already purchased.
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HOW LEADING COMPANIES ACCELERATE GROWTH WITH A CDP
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HOW LEADING COMPANIES ACCELERATE GROWTH WITH A CDP
Growing concerns over data privacy measures like Unified profiles in BlueConic provide all business
General Data Protection Regulation (GDPR) and technology users with the most comprehensive
the California Consumer Privacy Act (CCPA) — and up-to-date record of what they know about
along with consumers’ mistrust of how companies their prospects and customers — including their
collect and utilize their data — have led many bus- consent statuses. Moreover, our CDP ensures
inesses to adopt consent management platforms individuals’ consent preferences are federated out
(CMPs) to manage individuals’ consent statuses. to other parts of the business. By providing one
system of record for responding to consumer data
But standalone CMPs tend to fall short for comp-
requests and ensuring consent statuses synchro-
anies, as they can be difficult to integrate with oth-
nize across platforms, BlueConic removes the
er activation tools in one’s tech stack and the con-
need for a manual, complex consent management
sented data they store doesn’t enable technology
process that can introduce latency and risk.
users to suppress messaging when needed.
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HOW LEADING COMPANIES ACCELERATE GROWTH WITH A CDP
With BlueConic, the company can control which profiles are sent
The business can
to its DMP, ESP, and other delivery platforms based on customers’ federate consent
real-time consent statuses, all while mitigating data risk and
across its systems,
avoiding costly non-compliance penalties. If a consumer makes a
request, the company can also readily pull a cross-brand profile
enabling confident
without having to manually collect the data from multiple sources. data activation.
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