Table of Contents

Serial No. Title Page No.

Part No.1 About Dubai Islamic Pakistan 2

Islamic Banking 3

Dubai Islamic Bank Pakistan 4

DIBPL‟s Vision 4

DIBPL‟s Mission 4
Core Values 4
Management Team of DIBPL 5

SWOT Analysis 5

Market Analysis 7

Part No. 2 Dubai Islamic Bank Pakistan Services 8

Basic Accounts 9

Other additional accounts 10

BankaTakaful service 11

Consumer financing 12

Corporate banking 13

Part No. 3 My internship Experience 15

Operations at DIBPL 16

Account opening at DIBPL 17

Part No. 4 Suggestions and Recommendations 18

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Part No. 1

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 Islamic Banking

Islamic banking is banking or banking activity that is consistent with the principles of sharia and its
practical application through the development of Islamic economics. As such, a more correct term for
'Islamic banking' is 'Sharia compliant finance'. Sharia prohibits the fixed or floating payment or acceptance
of specific interest or fees (known as riba, or usury) for loans of money. Investing in businesses that
provide goods or services considered contrary to Islamic principles is also haraam.

Allah has clearly ordained the prohibition of Riba in the Glorious Quran. Verses [2:278-279] translate into:

278. O ye who believe! Fear Allah, and give up what remains of your demand for usury, if ye are Indeed
believers.

279. If ye do not, take notice of war from Allah and His Messenger: but if ye repent, ye shall have your
capital sums; Neither will you deal with others unjustly, nor shall you be dealt with unjustly.

Islamic banking has the same purpose as conventional banking: to make money for the banking institute
by lending out capital. But that is not the sole purpose either. Adherence to Islamic law and ensuring fair
play is also at the core of Islamic banking. Because Islam forbids simply lending out money at interest
(riba), Islamic rules on transactions have been created to prevent this perceived evil. The basic principle
of Islamic banking is based on risk-sharing which is a component of trade rather than risk-transfer which
is seen in conventional banking. Islamic banking introduces concepts such as profit
sharing (Mudharabah), safekeeping (Wadiah), joint venture (Musharakah), cost plus (Murabahah),
and leasing (Ijar).

In an Islamic mortgage transaction, instead of lending the buyer money to purchase the item, a bank
might buy the item itself from the seller, and re-sell it to the buyer at a profit, while allowing the buyer to
pay the bank in installments. However, the bank's profit cannot be made explicit and therefore there are
no additional penalties for late payment. In order to protect itself against default, the bank asks for strict
collateral. The goods or land is registered to the name of the buyer from the start of the transaction. This
arrangement is called Murabahah.

Riba gives birth to an economic system that is unjust; one that favors the rich at the expense of the poor.
Rather than reward for effort and entrepreneurship with profit, the Riba based economic system rewards
capitalists. Islamic Finance attempts to create a fair economic system. It works on the principle of profit
and loss sharing. Riba (Interest) is strictly prohibited in all its forms and kinds.

Islamic banks have to strictly comply with the principles and rules of Shari‟a which prohibit outright any
transaction involving alcohol, pork, gambling, etc. Further, the Islamic modes of finance and investment
used by these banks must fulfill the basic conditions of these contracts to be considered Shari‟a
compliant.

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 Dubai Islamic Bank Pakistan limited (DIBPL)

Dubai Islamic Bank Pakistan Limited (DIBPL), commenced operations in 2006. Since then, DIBPL has
undertaken major initiatives to expand its branch network across the country. Under its consumer banking
division, the bank is offering state-of-the-art Sharia compliant products that effectively compete with those
being offered in the market by conventional banks. It also has expertise in providing Retail, Private, Small
and Medium Enterprises, Corporate, Investment Banking and Advisory services.

The Bank launched Pakistan's first Islamic Visa Debit Card and introduced financial products covering
Home Financing, Auto Financing, and Depository products.

DIBPL has also introduced Priority Banking and Internet Banking, both of which are being recognized as
benchmark products in their respective categories. Besides regular banking services, the Bank is
committed to bringing foreign investment to the country. DIBPL's corporate wing has actively pursued
foreign investors and convinced world renowned giants from the GCC to be part of Pakistan's economy.

With short-term credit rating of “A-1” and long-term credit rating of “A”, the bank continues to reaffirm its
commitment to Pakistan with new branches and absolutely Halal and Shari‟a compliant new products and
services. DIBPL is currently one of the most active players in the consumer autos and home
financeindustry with the combined portfolio standing way above Rs 10 billion.

DIBPL is operating through 100 branches located in 30 cities across Pakistan as of, December 2012.
The registered office of the bank is situated at Hassan Chambers, DC-7, Block-7, Clifton, Karachi. DIBPL
is 100% owned by Dubai Islamic Bank PJSC (Public Joint Stock Company) and its nominated
shareholders. The parent company is a listed company in Dubai.

Vision of DIPBL

“To be the leading Islamic Bank providing Shari’a compliant financial services, by creating value
for all stakeholders”

Mission of DIBPL

“To provide diversified Shari’a compliant financial services and products through the best of
innovation, talent and operational excellence while ensuring consistent growth and profitability”

Value of DIBPL

 Trust
 Communication
 Innovation
 Caring
 One Team, One Goal

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 Management Team of DIBPL

Junaid Ahmed Chief Executive Officer

Ammar Bin. Mujeeb Head of Information Technology
Iqbal Ahmed Zuberi Head of Country Operations
Irfan Johar Head of Internal Audit
Masood Karim Shaikh Head of Corporate & Investment Banking
Syed Iftikhar Ul-Haq Head of Consumer Assets
Khurram Munawar Head of Credit Risk Management
Wamiq Rizvi Head of Human Resources & Administration
Zahid Mansoor Head of Treasury
Naveed Malik Head of Distribution
Ali Jaffer Company Secretary & Head of Legal Affairs
Muhammad Salim Yousuf Chief Financial Officer
Naveed Lodhi Head of Compliance

SWOT Analysis

I. Strengths:

 It is the one of the first and leading Islamic bank.

 DIBPL has strong financial stability and strong capitalization.

 It is a most enthusiastic and qualified staff, to provide impeccable customer services.

 Its website satisfies the need of their customer.

 Being an Islamic Bank, DIBPL has a wide national network. As an emerging markets bank, it has
branches in all major cities of Pakistan with the facility of online banking, it is very easy for its
customers to transact all over the country.

 DIBPL provides online banking service to satisfy customer‟s needs. Online banking service means
that a customer can withdraw and deposit his money at any branch in the country. Where this service
is not present, cheque has to be presented only in that branch on which they are drawn. But with this
facility, a person has access to its funds at any branch of the bank.

 The innovative service of Islamic Insurance called Takaful.

II. Weaknesses:

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  DIBPL deduct high charges for most of their services as compared to other banks is major weakness.

 Lack of advertisement of their services.

 As DIBPL follows centralized system so system becomes time consuming.

 The degree of satisfaction of employees was quite low. First of all, the pays are lower those offered in
other banks. Secondly, the employees are given targets that are too difficult to achieve. This makes a
job too stressful and tensed.

 Due to the dissatisfaction of staff and recession, there is high turnover among them. People who find
other alternatives do not stay with the bank. Therefore, the bank incurs loss in their training and
development.

iii. Opportunities:

 Growing demand of Islamic products and services

 Coming up with the products for the SME to target the medium level customers

 Doing business with the companies having Islamic mindset i.e. Islamic Financial Institutions

 Increase branch network within the country

 Growing Islamic finance market.

iv. Threats:

 Right now there are a few banks that are providing Islamic banking services in addition to DIBPL.
These banks include Bank Islami, Al-Baraka Bank, Meezan Bank and some branches of Bank Alfalah
which are dedicated for Islamic Banking services.

 Due to the increase in the conventional commercial banks, there is an increase in competition. Also
there is a lot of aggressive marketing by the competitor banks. This is also threat for DIBPL.

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 Market Analysis

Dubai Islamic Bank Pakistan Limited is growing rapidly in Pakistan. This shows the success of its various
strategies. Various factors of marketing for DIBPL are:

 Target Market
 Marketing Mix

I. Target Market:

The DIBPL is mainly focusing on individuals and SMEs. Small and medium sized companies are its main
customers. The reason behind focusing on corporate sector is that a single company can deposit a large
sum of money that is difficult to achieve by focusing on individual customers. It does not mean that DIBPL
is lacking the other side of the picture. It has also got individual customers. Corporate sector constitute
80% of all the deposits of the bank. This is the reason DIBPL is focusing on corporate sector. Due to this
reason we see no advertisement of DIBPL in print and electronic media. Target marketing is the basic
step for rest of the strategies being developed.

II. Marketing Mix:

Marketing Mix includes four P‟s of marketing. These are:

 Product
 Price
 Place
 Promotion

Products and services provided by DIBPL have been earlier in this report. All the products and services
offered by DIBPL are purely Islamic. No other bank offers such services to the customers.
Price means that service charges of the bank. Charges are determined by the Schedule of Charges every
year. Bank provides quality services at very competitive charges. For example there are charges for the
renewal of ATM card, renewal of cheque books and cash withdrawals.

The main factor to discuss is the promotion. Promotion strategies consist of promotion mix. The
promotion mix includes:

 Advertising
 Publicity
 Sales Promotion
 Personal Selling

Advertising is paid and non personal communication of companies‟ message to target customers. DIBPL
has no focus of advertising. This is also a weakness of DIBPL, because its customers are spending a lot
of funds on advertising. Competitors are taking full advantage of it. As DIBPL is offering products and
services to individual customers, so they need to communicate their products and services with people
through print and electronic media.

DIBPL has very effective personal selling teams. Their Financial consultants and Relationship managers
convince corporate customers to an account in the bank. This is competitive advantage of DIBPL. This is
the reason due to which DIBPL stands good in the market. Even without advertising and other
communication methods DIBPL manages to gain a good market share.

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Part No. 2

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 All the services offered by DIBPL are Islamic in nature.

Basic Accounts
i. Current Account:

DIBPL Current Account is a non-remunerative checking account, specifically appeals to businessmen and
salaried individuals who need to make frequent payments and deposits in their account. The Dubai
Islamic Current Account is an ideal low cost option for such customers. Based on the Wadi‟a contract, the
Dubai Islamic Current Account offers users safe keeping of their cash deposits against DIBPL‟s
guarantee to provide the depositor his funds on demand. However, the depositor permits DIBPL to use or
invest his money in its Sharia compliant investments and is neither entitled to investment profit nor does
the account holder bear any risk of loss. All entities including individuals, corporations, firms, societies,
clubs, government organizations, statutory bodies, public and private institutions can open Current
Account with as low as PKR 1000.

II. Saving Account:

Dubai Islamic Savings Account is a great investment option for depositors who wish to earn Halal returns
on their savings. By investing in the Dubai Islamic Savings Account, the depositor (fund provider or
Rabb-ul-Maal) authorizes DIBPL (fund manager or Mudarib) to invest his/her funds on the basis of
unrestricted Mudaraba contract according to the principles of Sharia. DIBPL invests these funds in its
Common Mudaraba Pool with other deposits and the shareholders‟ equity. The profit on the Common
Mudaraba Pool is distributed amongst the shareholders‟ and depositors on the basis of agreed upon
weightage which take into consideration the tenor, amount of deposit and profit payment frequency of the
account. The Savings Account is offered in Pak Rupees and US Dollar, with as low as Rs. 1000 initial
deposit.

III. Fixed Deposit:

DIBPL Fixed Deposit Account offers the ideal mix of long and short term benefits to depositors seeking
attractive and Halal returns on their savings. With a history of high profit payouts Dubai Islamic Fixed
Deposit Account is an excellent investment vehicle for depositor. By investing in the Dubai Islamic Fixed
Deposit Account, the depositor authorizes DIBPL to invest his/her funds on the basis of unrestricted
Mudaraba contract according to the principles of Sharia. DIBPL invests these funds in its Common
Mudaraba Pool with other deposits and the shareholders‟ equity. The profit on the Common Mudaraba
Pool is distributed amongst the shareholders‟ and depositors on the basis of agreed upon weightage
which take into consideration the tenor, amount of deposit and profit payment frequency of the account.

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 Others Accounts Offered by DIBPL

I. Junior Account:

DIBPL is the first Bank in Pakistan to enable young minor to conduct riba-free banking. It is a unique
opportunity for you to not only understand the value of saving money from early age, but also inculcate
the importance of Islamic Banking. A junior account can be opened with as little as Rs. 5, with maximum
age limit of 18. If one is 15 or above, he can get his Islamic Debit Card.

II. E-Saving Account:

DIBPL gives the power to control your financial future from anywhere and anytime. E-Saving Account
offers you a banking experience like never before. Benefits of E-Savings Account includes Online
Account opening, Higher profit rates, Free internet and Mobile banking, 24/7 phone banking. E-Saving
account is for Pakistani residents, offered in PKR, with minmum balance requirement of Rs. 10,000, with
no issuance of Cheque Book.

III. Cash Manager Account:

At DIBPL, goal is to offer solutions that help one to achieve his business plan in a convenient and hassle-
free manner. DIBPL Cash Manager Account helps in managing business transactions in a fast and simple
manner. Through Cash Manager Account, manage the payment of their employees, free collection
services, internet banking facility, Cash pick-up service, long banking hours till 8:00 pm, lockers facility.

IV. Investor Portfolio Securities (IPS) Account:

DIBPL IPS account enables its customers to invest in highly lucrative Shari‟a complaint Government
backed Ijara Sukuk. Not only does the DIBPL IPS Account enable to purchase and sell GoP Ijara Sukuk,
it also gives the convenience of maintaining portfolio of Ijara Sukuk at DIBPL. Moreover, one can transfer
his existing holding of Ijara Sukuk to your IPS account at DIBPL from any other bank.

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 BankaTakaful service (Insurance)

The word Takaful means to guarantee; to help; to take care of one‟s needs. Takaful is a system
based on the principle of Ta‟awun (mutual assistance) and Tabarru (voluntary contribution), where
risk is shared collectively by a group of participants, who by paying contributions to a common fund,
agree to jointly guarantee themselves against loss or damage to any one of them as defined in the
pact. Takaful is operated on the basis of shared responsibility, brotherhood, solidarity and mutual
cooperation.

I. Al-Islami Cash cover:

DIBPL presents Al-Islami Cash Cover – a product of Pak-Qatar General Takaful that offers coverage
against loss of cash resulting from armed hold-up, mugging and/or forced deprivation of cash following its
withdrawal. This agreement covers only cash personally withdrawn by the customers form his own
account through any I-Link machine or over the counter at any DIBPL branch in Pakistan.

The coverage of the Takaful is restricted to 1.5 kilometers radius or 30 minutes after the withdrawal,
whichever occurs first. Any robbery/forced deprivation incident occurring after 20 minutes from the time of
cash withdrawal or outside a radius of 1.5 kilometers from the cash withdrawal point/ATM/branch would
not be covered by the Takaful Company.

II. Al-Islami Takaful:

DIBPL is proud to introduce Al-Islami Saving & Takaful Plan in collaboration with Pak Qatar Family
Takaful Ltd. (PQFTL) Al-Islami Saving & Takaful Plan is a Shari‟a compliant alternative to conventional
insurance, offering a unique combination of saving, investment and protection. The Al-Islami Saving &
Takaful Plan offers one‟s peace of mind and takes care of the future of one‟s loved ones by offering a
savings plan and providing Takaful coverage in the event of death to one‟s beneficiaries. So rest assured,
with Al-Islami Saving and Takaful Plan, one‟s future plans are in safe hands.

 As an individual you have many dreams…

 A college education for your child from a prestigious university
 A dream wedding for your beloved daughter
 Your spiritual journey to perform Hajj
 A comfortable retired life with enough savings to take care of you and your loved ones
 Any other financial objectives you may want to achieve

There's nothing better than the Al-Islami Saving & Takaful Plan to fulfill your dreams the Islamic Way!
Based on your saving capacity, Al-Islami Saving & Takaful Plan offers you a range of investment options
to suit your risk profile, with most flexible payment options.

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 Consumer Financing

i. Home finance:

Dubai Islamic Home Finance is the key to your dream home and we are eager to put this key in your
hands. Using the Musharaka cum Ijara model, the Bank enters into a partnership with you and helps you
in fulfilling your dream of owning a home quickly, conveniently and in a fully Shariah compliant manner.
Whether you want to buy, renovate or simply wish to switch from your present home finance with any
other bank, DIBPL‟s would be the best Shariah compliant alternative. Currently Dubai Islamic Home
Finance is offering three product variants:
 Home Purchase.
 Purchase of undivided share (Home Renovation).
 Purchase of undivided share of property from other bank (Balance Transfer)

ii. Auto Finance:

Dubai Islamic Auto Finance offers a world class auto finance facility that enables you to get a car quickly,
conveniently and in a fully Sharia compliant manner. Using Musharaka cum Ijara model to finance your
car, steer yourself towards peace of mind and fulfillment of your desire. Features include:
 Riba free
 Quick processing
 Fully Shari„a compliant
 Low monthly installments inclusive of lowest Takaful/insurance rate & trackers

III. Business Finance:

Dubai Islamic Business Finance is a shariah compliant term finance facility which provides a complete
solution for fulfilling the financial needs of your business.

There are so many reasons that make Dubai Islamic Business Finance the right choice!

 The only product of its kind available in the market

 100% Shariah Compliant
 Minimum financing amount of Rs. 500,000
 Maximum financing of up to Rs. 20 million
 Fastest processing time
 Affordable monthly payment plan
 Financing up to 70% of your property value
 Finance Enhancement option as per the applicable terms
 Early & Partial settlement option as per the applicable terms
 Tenor Rescheduling option as per the applicable terms

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 Corporate Banking

DIBPL provides a wide range of services specifically designed to assist Pakistani businesses.

i. Cash Management:

DIBPL Cash Management offers comprehensive end-to-end Sharia compliant solutions to meet cash flow
requirements. One can reduce turnaround times for your accounts receivables, better manage your
payables, and benefit from our value-adding MIS reports. GL reconciliation would have never been easier
for you.

a) Collections:

DIBPL is an expert at facilitating the collection of sales proceeds and converting your Receivables into
Funds Available. You are provided the facility of maintaining a single concentration account. Collections
from all over Pakistan (cash/ cheque/ pay order/ demand draft) will be credited to this main account via
DIBPL's real time online branch network.

b) Bulk & Data Processing:

DIBPL has formed project-to-project alliance with NIFT on processing and collection. DIBPL will perform
the role of the financial institution while NIFT will provide the expertise in the area of bulk processing.
National Institutional Facilitation Technologies has 10 years of experience in this area and has previously
done such projects for SSGC and LESC successfully. A deal with PTCL and KESC has been inked for
provision of this service.

c) Payment Product:

The product facilitates clients in managing their outflow of funds. The outflows can be through Pay
Order/Demand Draft or by way of electronic cheques issued at the client‟s office.

d) Depository Services / Liquidity / Funds Management:

In DIBPL's suite of Shari'a approved Investment Depository Products, your organization will certainly find
just the right combination of attractive returns and enhanced liquidity that it requires. Enhance your funds
management like never before.

e) Foreign Exchange Remittances:

The Cash Management Group at DIBPL is adept at handling outward/inward remittances through State
Bank of Pakistan. Be it money transfers within Pakistan or outside, DIBPL will have a product to meet
your needs safely and efficiently.
The Bank's extensive network of correspondent banks in all major countries of the world is all that your
business will require.

f) Designated Bank Services:

Designated banking service such as managing dividend payouts on behalf of corporate clients is also
available.

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 g) Cash-In-Transit Services:

DIBPL can arrange for its clients a secure pick up of cash from the customer‟s door step for deposit at
DIBPL's nearest branch.

II. Trade Related:

DIBPL offers a range of solutions to help customers in their trade transactions. DIBPL‟s Sales and
Service Outlets have the infrastructure in place to ensure that customers‟ documents are processed
accurately and in the fastest possible time.

a) Import Murabaha:

Import Murabaha is a product, used to finance a commercial transaction which consists of purchase by
the Bank (generally through an undisclosed agent) the goods from the foreign supplier and selling them to
the customer after getting the title to and possession of the goods. Murabaha financing is extended to all
types of trade transactions i.e., under Documentary Credits (LCs), Documentary Collections and Open
Account.

b) Wakala Istithmar Facility (Exports):

A unique structure tailor-made for the exporters of the country, the Wakala Istithmar facility which has
been developed under the direct guidance of Sharia to meet the working capital requirements of
exporters and local manufacturers speaks volumes about our Shari‟a expertise and edge in bringing new
Shari‟a compliant products to the market for promotion of Islamic banking and ridding those who desire
Halal income from interest-based financing.

c) Wakala Cum Istisna’a Facility (Local Supplies):

Istisna‟a is a contract for manufacturing or construction whereby the manufacturer sells to the buyer,
goods of specific description, at a fixed price, which the manufacturer shall make from raw material of its
own and deliver to the buyer at a future date. Istisna cum Wakala is a two-leg short-term trade finance
solution which enables a manufacturer to fulfill his payment obligation under a documentary credit
presentation and allows time for the goods to be cleared, manufactured and stocked. Once the goods are
delivered to the buyer, the customer then sells the goods, in its capacity as the agent of the bank to
creditworthy and trusted buyers and realizes the sale proceeds on behalf of the Bank. Such finances are
offered in conjunction with L/Cs to corporate customers under Wakala Istisna facility.

d) Guarantee:

A guarantee is issued by DIBPL (the guarantor) on behalf of its customer (the applicant) in favor of a third
party (the beneficiary), for fulfillment of specifically defined contractual and/or financial obligations of the
applicant. If the obligations are not fulfilled by the applicant, the guarantor will pay up to a certain amount
to the beneficiary on non-performance of the obligations by the applicant.

iii. Investment Banking:

With its team of seasoned professionals, DIBPL has become the Investment Bank of choice for local and
regional clients in a short span of time. DIBPL leverages the regional expertise and local knowledge to
create an efficient blend of solutions for our customers.
DIBPL‟s Investment Banking provide its clients with a unique combination of expertise, broad range of
investment banking/financial services and access to top regional decision makers. DIBPL derive strength
from our team that has unrivalled experience in dealing with the largest M&A, Advisory and Fundraising
transactions in the country.

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Part No. 3

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 During my internship I have worked in various departments of bank. The reason for selecting DIBPL was
that it is among those few banks which performed remarkably well in less time and grabbed the market
share with its products, services and different banking experience.

Operations at Branch

i. Cash Management:

The money which either comes or goes out from the bank, its record should be kept. Cash department
performs this function. The deposits of all customers of the bank are controlled by means of ledger
accounts.

Payment is a banker‟s primary contract to repay money received for this customer‟s account usually by
honoring his cheque. Cash Closing and opening at the start and end of the day is maintained by
operations department.

ii. Clearance:

A clearing house is a platform for commercial banks set up given below for the purpose of interchange
and settlement of credit of different cheques. In Pakistan, the clearing system is operated by the NIFT.
The easy, safe and most efficient way is to offset the reciprocal claims against the other and receive only
the net amount owned by them. This facility of net interbank payment is provided by the clearing house.
Clearing may inward or outward clearing. When a customer of DIBPL deposit a cheque of other bank in
his account, that has to go through outward clearing and when a issues a cheque on party which has
account in other bank, clearing would be inward.

III. Remittance Department:

Another important function is remittance. People send their money to other persons and organizations
through various ways i.e. bank draft, telegraphic transfer, mail transfer, coupons, Western Union Money
Transfer, Xpress Money etc. It works both inward and outward.
DIBPL offers the following forms the remittance.

 Demand Draft
 Telegraphic Transfer
 Pay Order
 Mail Transfer
 Safe custody of specimen signature book
 Preparation of periodical statements
 Any other work/duty assigned by manager

IV. Utility Bills acceptance:

DIBPL accepts the utility bills of KESC, PTCL and SSGC on the behalf of the respective companies.
SSGC slabs are sent to Tameer Micro finance bank to further process while KESC and PTCL slabs are
sent to NIFT.

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 Account Opening at DIBPL
When a customer comes to open his account, he has to fill an Account Opening form (AOF). New
customer also signs his/her signature on Specimen card for further transactions with the banks, and also
signs the Bank Service Agreement (BSA).

“Verisys” a verification system started by NADRA on the CNIC of the new account opener. A “Verisys”
tells, that whether the candidate is a Pakistani citizen or not and all the information written in account
opening form are true or not by matching the information to the database of NADRA. SBP and World
check are checked to ensure that new customer is not in the blacklist of State Bank defaulter or his name
is not in the any terrorist organization. His job ID card‟s photocopy and company‟s letter on letterhead is
taken in case if customer is employed. The documents required for account opening are as follows:

 Filled Account Opening Form (AOF)

 Banking Service Agreement signed (BSA)
 Signed Specimen card.
 ATM card form filled.
 Other than CNIC signature form
 NADRA Verification
 World check list and State Bank list
 Job Card/ID card/Company letter
 Telephonic verification report

The account opening process is completed by Customer Relation Officer (CRO), by scanning all the
documents and sent to Centralized Account Opening Department. Account Number is received from
CAOD, after Department checks all the documents and allocates the unique number (Account Number).
After opening an account, Letter of thanks is sent to the account holder directing him to collect the check
book in person after receiving the letter. All the documents are put in jacket in safe place for any further
reference in the future. Check book and ATM card is issued to new account holder in 3-4 days time. And
pin code of ATM card is received by branch in 4-5 days. Account holder, himself/herself, collects the
check book from the branch.

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Part No. 4

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Based on my experience at DIBPL, I have tried to give recommendations for further improvement:

i. First of all, I would like to recommend the bank must pursue am aggressive marketing and
advertising strategies so that it can create awareness in the public about its Islamic products and
services.

ii. The personnel in the bank should not be overstressed with workload. The workload is of a
destructive level. At that level of load the employees loose all the comfort in their work and remain
tense and frustrated.

iii. DIBPL should increase the pays to employees, because the salaries of the employees are much
lower as compare to the banking industry, which leads to employees‟ dissatisfaction and
turnovers.

iv. DIBPL needs to improve its website. More information relating to financial performance of the
bank should be available on the website.

v. Management should distribute work equally among the different employees.

vi. Related jobs should be assigned to the employees so that they can work more efficiently.

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