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    Plan & Establish Systems and Procedures

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    Marcia Blake-Clarke
    This document outlines the importance of systems and procedures for businesses and the manager's role in developing, monitoring, and improving them. It discusses how systems and procedures can help with quality control, problem solving, consistency, compliance with laws, training staff, and making operations more efficient. The manager's job is to constantly identify ways to improve by streamlining steps, eliminating duplication, reducing time and costs. The document provides steps for establishing requirements and identifying problems, including clarifying the work purpose, getting personal feedback, and creating a culture of continuous improvement with staff involvement.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Plan & Establish Systems and Procedures

    Uploaded by

    Marcia Blake-Clarke
    52 views3 pages
    This document outlines the importance of systems and procedures for businesses and the manager's role in developing, monitoring, and improving them. It discusses how systems and procedures can help with quality control, problem solving, consistency, compliance with laws, training staff, and making operations more efficient. The manager's job is to constantly identify ways to improve by streamlining steps, eliminating duplication, reducing time and costs. The document provides steps for establishing requirements and identifying problems, including clarifying the work purpose, getting personal feedback, and creating a culture of continuous improvement with staff involvement.

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    PLAN AND ESTABLISH SYSTEMS AND PROCEDURES

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    This document outlines the importance of systems and procedures for businesses and the manager's role in developing, monitoring, and improving them. It discusses how systems and procedures can help with quality control, problem solving, consistency, compliance with laws, training staff, and making operations more efficient. The manager's job is to constantly identify ways to improve by streamlining steps, eliminating duplication, reducing time and costs. The document provides steps for establishing requirements and identifying problems, including clarifying the work purpose, getting personal feedback, and creating a culture of continuous improvement with staff involvement.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    52 views3 pages

    Plan & Establish Systems and Procedures

    Uploaded by

    Marcia Blake-Clarke
    This document outlines the importance of systems and procedures for businesses and the manager's role in developing, monitoring, and improving them. It discusses how systems and procedures can help with quality control, problem solving, consistency, compliance with laws, training staff, and making operations more efficient. The manager's job is to constantly identify ways to improve by streamlining steps, eliminating duplication, reducing time and costs. The document provides steps for establishing requirements and identifying problems, including clarifying the work purpose, getting personal feedback, and creating a culture of continuous improvement with staff involvement.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    1  

    Plan & Establish Systems and Procedures


    THHGGA08BSession 1

    2 Objectives Today Introduce outline for unit


    Establish timelines for assessments Plan and develop systems and
    procedures

    3 Unit competencies Identify need for Enterprise Systems and


    Procedures
    Plan and develop S&P Identify problem areas and take action
    Development and revision of systems

    4 Assessments: Project Case Study


    Due dates – Discuss this referring to roster

    5 At the end of this session you should be able to:


    Define systems and procedures Explain the benefits of using S & P
    Understand and explain your role as a manager of S&P Identify S&P
    requirements Identify problems

    6 Systems System – an arrangement or combination of interrelated and


    interdependent things or parts that form a whole. Inputs: people,
    equipment, capital, materials, technology, information Process:
    activities, workflow, work methods and procedures Outputs: final
    services, information, results

    7 Procedures Procedure – a series of ordered steps used to get a job


    done or to solve a problem Standard Operating Procedures
    (SOP’s)Particular process or standard for every task Used for quality
    control and consistency Other Procedures Not as prescriptive, a series
    of steps but discretionary

    8 Your Role You will be expected to manage existing systems, monitor


    and review them and occasionally, set up new systems. You will need to
    develop, monitor and adjust procedures These entail you having an in-
    depth understanding of these to the degree of being able to explain,
    teach, analyse and motivate staff in the use of S & P’s.

    9 Why is this a skill you should learn and develop?


    Help w/ Quality Control – examples? Assist w/ Problem Solving –
    example? Ensure Consistency – How? Ensure legislative requirements
    (laws) are adhered to – example? Used to quickly train staff – How?
    Lower response and delivery time – How? Generally to make things
    much more efficient and effective Group exercise w/ white board.
    Headings on board ‘Systems’ and ‘Procedures’ Get class to give
    examples for each and the significance/use of the examples

    10 Identifying Requirements and Problems


    Your job as a manager is to constantly identify if something can be
    done better, faster or at less cost. How can you do this? Cut out
    unnecessary steps Avoid duplication of effort Reduce time to
    accomplish tasks Avoid workplace accidents Reduce cost by not using
    so many materials Etc. Examples?

    11 Steps to establish S & P requirements and identify problems: 1


    Steps to establish S & P requirements and identify problems: 1. Clarify
    the purpose of the work What is the purpose of the S or P? eg. Set up
    the restaurant for breakfast. What are your objectives? – eg. Two staff
    to do this in half an hour. What standards do you want to set? Eg. Table
    setting, distance between, etc. Each student to give another example
    with these headings

    12 2. Personal Feedback – identify requirements and problems by


    ‘walking the job’
    Observe but beware of being ‘too familiar’ with the workplace to see
    the problems. Ask your staff ‘Lead and manage people’ – (good
    communication skills)Important: identify the real problem or issue
    otherwise your solution will not work!
    13 3. Create an Environment of Continuous Improvement
    Engage in a never-ending search for improved quality, faster response,
    lower costs, etc. Be strict, but not to the detriment of your development
    !Get your staff to be part of the process – instill pride and
    understanding – tell them ‘WHY’ and the benefits for them, the
    customers and the org.

    14 Case Study Barry & Maureen’s B&B

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