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    Questionnaire

    Uploaded by

    Arun Ramesh
    The document contains questions for surveys about digital payments across multiple demographic factors. It asks about age, awareness and experience with technology, bank account ownership, and source of first learning about digital payments. For those aware, it asks if they are ready or currently using digital payments, and their views on benefits. For those not aware or using, it asks reasons. It then provides further questions about preferred digital transaction methods, advantages, and disadvantages. The second section asks additional demographic questions and topics like awareness sources, preference and reasons for preferring or not preferring digital payments, and opinions on demonetization and necessity of digital payments.

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    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd

    Questionnaire

    Uploaded by

    Arun Ramesh
    91 views2 pages
    The document contains questions for surveys about digital payments across multiple demographic factors. It asks about age, awareness and experience with technology, bank account ownership, and source of first learning about digital payments. For those aware, it asks if they are ready or currently using digital payments, and their views on benefits. For those not aware or using, it asks reasons. It then provides further questions about preferred digital transaction methods, advantages, and disadvantages. The second section asks additional demographic questions and topics like awareness sources, preference and reasons for preferring or not preferring digital payments, and opinions on demonetization and necessity of digital payments.

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    The document contains questions for surveys about digital payments across multiple demographic factors. It asks about age, awareness and experience with technology, bank account ownership, and source of first learning about digital payments. For those aware, it asks if they are ready or currently using digital payments, and their views on benefits. For those not aware or using, it asks reasons. It then provides further questions about preferred digital transaction methods, advantages, and disadvantages. The second section asks additional demographic questions and topics like awareness sources, preference and reasons for preferring or not preferring digital payments, and opinions on demonetization and necessity of digital payments.

    Copyright:

    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
    Download as txt, pdf, or txt
    91 views2 pages

    Questionnaire

    Uploaded by

    Arun Ramesh
    The document contains questions for surveys about digital payments across multiple demographic factors. It asks about age, awareness and experience with technology, bank account ownership, and source of first learning about digital payments. For those aware, it asks if they are ready or currently using digital payments, and their views on benefits. For those not aware or using, it asks reasons. It then provides further questions about preferred digital transaction methods, advantages, and disadvantages. The second section asks additional demographic questions and topics like awareness sources, preference and reasons for preferring or not preferring digital payments, and opinions on demonetization and necessity of digital payments.

    Copyright:

    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
    Download as txt, pdf, or txt
    of 2

    Age-- 19-30, 30-50, 50+

    Awareness about digital Payments-- Not aware at all, Somewhat aware, Fully Aware
    but not using, Fully aware and using
    Sophistication with technology-- 0,1,2,3,4,5
    Do they have bank accounts?

    From where did they learn about digital payments for the first time? From family,
    friends, Customers, TV and other media, Competitors

    Those who click Aware: Are they ready to use or currently using digital payments?
    or not

    If they are using or ready to use: Asking them about the benefits of digital
    payments

    If they are not aware/not using/not ready to use: Ask them about the reasons for
    the same.And specifically why they use cash.

    Further questions:
    1) MODE OF DIGITAL TRANSACTIONS USED: POS,Mobile Waller,UPI or others.

    2) ADVANTAGES OF DIGITAL TRANSACTIONS: Convinience, Reduced Risk factor,


    Transparency and accountability, Reduced credit sales( Get paid in full unlike in
    other scenarios),

    3) DISADVANTAGES: Trust Issues , Overspending, Transaction costs, Delay in bank


    servers(Sometimes), Poor network, Losing bank interests(Due to keeping money in
    payment wallets which donot
    pay interests like banks), Resistance to change( Just resistant because the
    existing method is comfortable), Risk of losing phones which might lead to losing
    money, lack of proper devices, unfriendly technology
    fear of faulty transactions, Inability to understand the languages in apps.s

    -------------------------------------------

    Marital Status - Married/Unmarried

    Age - <25, 25-35, 35-45, 45+

    Educational Qualification - No education, primary, higher secondary,


    Degree/Diploma, PG

    Occupational Status - Government, private, business, housewife, agri related,


    student

    Monthly income - <5000, 5k-10k, 10k-20k , 20k+

    Aware/not aware

    Sources of awareness if aware --- Television, social media, newspaper,


    advertisements, Internet, family/friends

    Preference? to use digital

    Preferred modes if they prefer digital ? ---- Credit/debit card, netbanking, mobile
    banking, Neft/RTGS, UPI

    Reasons for preferring?

    Reasons for not preferring?

    Opinion about if digital payments are necessary or not? YES/NO

    Opinion about demonitization and usage of digital payments? Like? Unlike?

    FOR THOSE WHO ARE AWARE AND WILL USE DIGITAL MODES:

    HOW OFTEN DO YOU USE DIGITAL PAYMENTS? -- Daily, weekly once, monthly once, less
    than once a month, never

    HOW MUCH DO YOU TRANSACT USUALLY IN DIGITAL METHODS?

    What purposed you use digital payments the most - Online shopping, transferring to
    family/friends, food, business, local vendors, travel etc

    Did you start using digital payments after the pandemic ?? YES OR NO (AWARENESS)

    Would you recommend digital payments to other people?

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