8500+ Soft Skill MCQ in One PDF

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STUDY ZONE
Unit 1 –LSRW Skills

1. Listening means to respond to advice or request.
A. True
B. False
2. Which of these is not a step in the listening process?
A. To stop talking
B. Receiving
C. Misinterpreting
D. Responding
3. Which of the following kinds of communication do students spend most time engaged
in:
A. Listening
B. Speaking
C. Reading
D. Writing
4. Speaking skills are
A. Verbal
B. Vocal
C. Visual
D. All of the these
5. Which of the following is element of good speaking
A. Kinesics
B. Gesture
C. Posture
D. Pronunciation
6. Stress is never on the syllable
A. True
B. False
7. What is the technique of churning?
A. Coherence
B. Emphasis
C. Skimming
D. Adequate development
8. Which of these is not an important feature of a paragraph?

A. Length
B. Breadth
C. Unity
D. Coherence
9. This method is used to draw inferences
A. Deductive
B. Inductive
C. Exposition
D. Interrupted
10. This method is used for dramatic narration
A. Deductive
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FOR IMPORTANT
B. Inductive
NOTES TOUCH TO "!! ADITYA !!"
C. Exposition
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D. Interrupted
11. This method is used for directions and locations
A. Linear
B. Spatial
C. Exposition
D. Deductive
12. This method is used for development down the ages
A. Chronological
B. Linear
C. Spatial
D. Deductive
13 Remembering is the assimilated message is stored in memory to facilitate future recall.

a) True
b) False
14 Appreciative Listening
a) Is deriving aesthetic pleasure, Listening for fun.
b) we provide emotional and moral support in the form of it
c) listening to comprehend ideas and information
d) Listening to understand, analyze, and evaluate messages
15 _____ is looking for specific information in the text

a) Skimming
b) Scanning
c) Assimilation
d) Churning
16 The process of analyzing sounds, organizing them into recognizable patterns is

a) Hearing
b) Listening
c) Both A and B
d) Neither A nor B
17 It occurs when our ears pick up sound waves which are then transported to our brain.
a) Hearing
b) Listening
c) Both A and B
d) Neither A nor B
18 Communication is not complete without effective

a) listening
b) writing
c) speaking
d) all the above

FOR IMPORTANT
19 When weNOTES TOUCH
attempt to TO "!!map
make a mental ADITYA !!" passage that we have read, it is
of the entire
called
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a) Skimming
b) Scanning
c) Assimilation
d) Churning
20 Discourse markers are

a) words that come at the beginning of sentences
b) Words that come at the end of sentence
c) Both A and B are correct
d) Both A and B are wrong
21 Which C is not the part of good writing

a) Completeness
b) Clarity
c) Correctness
d) calmness
22 Editing and reading is the stage where we

a) Rework on draft
b) Explore possible topic
c) Putting ideas down on paper
d) Polish writing, check error in grammar
23. What is scanning?
a) Quickly reading over a text to get the general gist.
b) Quickly reading over a text to find some specific information which is focused upon.
c) Taking the time to understand the whole text in depth.
24. What are the skills needed to perform face to face communication?
a)Verbal and written skills
b) Non-verbal and written skills
c)Verbal and non-verbal skills
d)No Skills are needed

25. Avenues through which messages are delivered.
a) Communication
b) Channels
c) Feedback

FOR IMPORTANT NOTES TOUCH TO "!! ADITYA !!"
26. In the study of communication, noise is best defined as:
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a) People interrupting someone who is thinking
b) Anything that interferes with the message being heard or understood
c) Thoughts that distract the listener
d) Discussing things that are off the main topic
27. Folding your arms in front of you makes it seem as if you are :
a) Warm and friendly
b) Very tired and sleepy
c) Distant and unwilling to talk
d) The group leader
28. Body language is also known as ___________ _______________.
a) Nonverbal communication
b) Physical properties
c) Verbal assurances
d) None of the above
29. Listening requires:
a)Effort and thought
b) No effort and no thought
c) Using your eyes
30. Looking through a Google search list is an example of:
a) Skimming
b) Scanning
31. Looking through a magazine to check what articles to read is an example of:
a) Skimming
b) Scanning

32. What is the correct order of sentences for a single paragraph?
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a) Harriet Tubman helped slaves to freedom.
b) John Brown led a small rebellion against slavery.
c) The anti-slavery movement began to grow in the 1850s.
d) Abraham Lincoln won the presidential election.
a) C, A, B, D
b) D, A, B, C
c) A, B, C, D
d) A, B, D, C
33. Communication is a non-stop -----------.
a) Paper
b) program
c) plan
d) Process
34. Communication is a part of ---- skills.

a) Hard
b) Soft
c) rough
d) Short
35. ---------- context refers to the similarity of backgrounds between the sender and the
receiver.
a) Physical
b) cultural
c) social
d) chronological
36. A method of reading involving the central idea of the text is called---
a) Scanning
b) Skimming
c) Churning
d) None of these.
37. In oral communication the speaker can observe the listener’s----------_to what is being
elated.
a) Reset
b) Reaction
c) Response
d) Rejection.

38. Dialogic listening means learning through---------.
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a) Body language
b) Conversation
c) Haptics
d) None of these
39. Evaluative listening is also called---------.

a) Dialogic
b) Empathetic
c) Sympathetic
d) Therapeutic
40. Reading is a ----- process.

A) Encoding
b) Listening
c) Talking
d) Decoding
41. The first sentence of a paragraph called------

a) Introduction sentence
b) Exclusive sentence
c) Topic sentence
d) Main sentence
42. ___ means looking quickly over a textbook to get a general superficial idea of the
content.
a. scanning
b. extensive reading
c. skimming
d. intensive
43. The second step in the SQ3R of reading is ___.
a. survey
b. question
c. read
d. review
44. Which one of them is not a type of listening:
a). comprehension listening
b). critical listening
c). appreciative listening
d). intensive listening
45. In _________ method, the writer tries to interpret, to discuss the same idea in several
ways with the help of many instances, examples, etc
a) Chronological
b) Expository
c) Linear
d) Spatial
46. While reading a comprehension passage, if answer is not stated openly in the text. You

FOR IMPORTANT NOTES
have to guess TOUCH
it. This is TO "!! ADITYA !!"
a) assimilation
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b) interpretation
c) inference
47. The ____ process in listening is subjective and a person chooses to retain what makes
sense to him
a) Comprehending
b) Filtering
c) Remembering
48. The listening and reading skills are called ___________Skills
a) Productive Skills
b) Receptive Skills
49. Listening is a skill that can be learnt.
a) True
b) False
50. _________ is the degree of force with which a syllable or a word is uttered.
a) Stress
b) Pace
c) Fluency
d)Clarity
51. ________ is an informal, conversational style of writing
a) Colloquial language
b) Casual Language
c) Formal Language
52. When we speak to others, only…..of what other understand comes from the actual
words we use.
a) 7%
b) 38%
c) 55%
d) 6%
53. Which method of reading is used for interpretation and inference?
a. Scanning
b. Churning
c. Skimming
d. Assimilating
54. A paragraph is a random compilation of a group of sentences.
a. True
b. False
55. Emotional support can be provided through-
a. Comprehensive listening
b. Critical Listening
c. Empathetic listening
d. Appreciative Listening
56. What is the purpose of tongue twisters?

a. Helps Articulation
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b. Strengthen the muscles necessary for proper speech

c. Accuracy of pronunciation
d. All of the above
57. Which among the following is the best method of public speaking?
a) Memorisation
b) Reading the manuscript
c) Speaking from notes
d) Impromptu
58. Which among the following is not a principle of effective listening?
a) Stop talking and pay attention

b) Remove distractions of all sorts
c) Empathize with the speaker
d) Providing feedback while the speaker is speaking
59. Which type of reading style should a student choose while preparing for exam?
a. Skimming and Scanning

b. Churning and Assimilation
c. Extensive Reading
d. Peripheral Reading
60. Writing is a .......................................

a. Passive Receptive Natural skill
b. Passive Receptive Learning Skill
c. Active Productive Learning Skill
d. Active Productive Natural Skill
61. When we use the word "PRESENT" as a noun, in which syllable do we put stress?
a) No stress
b) First Syllable (pre-)
c) Second syllable (-sent)
62. When information is organized in a specific/particular to general organization in a paragraph,it isknown
a .............................................................................. method of paragraph writing.
a) Inductive
b) Deductive
c) Expository
d) Interrupted
63. Active listeningNOTES

does not demand.
FOR IMPORTANT TOUCH TO "!! ADITYA !!"
a) Attention
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b) Energy
c) Analysis
d) Reference
64. The most common position for the placement of a topic sentence in a paragraph is at the -
a. Beginning
b. Middle
c. End
d. Anywhere
65. …….means that the ideas contained within a paragraph ‘hang together’ in a way that is easy for the reader to
understand.
a. Adequate development
b. Coherence
c. Unity
d. Emphasis
66. Which among the following is not an essential element for speaking?
a. Articulation
b. Intonation
c. Verbosity
d. Pause
67. The foremost skill required for learning a language is .

a. Writing skill
b. Reading skill
c. Speaking skill
d. Listening skill
68. The primary skill to acquire knowledge about everything in the world.
a. Reading skill
b. Writing skill
c. Listening skill
d. Speaking skill
69. Understanding a written text means –

a. Reading comprehension
b. Extracting the required information
c. Understand writer’s meaning
d. Both a & b
70. Reading is a process.

a. Encoding
b. Codification
c. Decoding

d. None of the above
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71. A group of words which forms, part of a sentence, and contains a subject and a
predicate, is called –
a. Clause
b. Phrase
c. Gambit
d. Idioms
72. The writing styles are determined by the matter.

a. Topic
b. Object
c. Subject
73. Using of pronoun is a device for –

a. Unity
b. Coherence
c. Emphasis
d. Adequate development
74. Idiomatic stress in writing is known as –
a. Unity
b. Coherence
c. Emphasis
d. Jargon
75. Words or abbreviations specific to one particular area of study is known as –
a. Acronyms
b. Jargons
c. Phrases
d. Clauses
76. When you are describing how to install or uninstall an app, which method of paragraph
development would you use?
a. Deductive
b. Inductive
c. Linear
d. Chronological
77. You have visited Paris and now you are describing the Eiffel Tower to your friend in an
email. Which method of paragraph development would you use?
a. Linear
b. Chronological
c. Spatial
d. Deductive
78. Which method of paragraph development would you use to describe the Indian struggle
for freedom from British Rule?
a. Deductive
b. Chronological
c. Expository
d. Linear
79. Who is the proponent of the famous 7:38:55 rule of importance of non-verbal

communication?
a. Mihaly
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b. Damer
c. Chomsky
d. Mehrabian
80. You are listening to your teacher attentively to understand the concept. Which type of
listening is that?
a. Comprehensive
b. Empathetic
c. Focussed
d. Appreciative
81. You are waiting for your flight in the airport. You pay attention to the announcements
made to specifically find out the boarding gate number for your flight. Which type of
listening is that?
a. Comprehensive
b. Empathetic
c. Focussed
d. Appreciative
82. In English, when the same word can be used both as a noun or a verb, where do we put
stress when we use it as a verb?
a. First Syllable
b. Second Syllable
c. No Stress
83. How much words could be spoke by a person in a minute?
a) 70-80
b) 90-100
c) 120-150
d) 120-140
a) True
b) False
85. Which of these is not step in the listening process??
a. To stop talking
b. Receiving
c. Misinterpreting
d. Responding
86. Hearing means perceiving with ears?
a) True
b) False
87. Which of these is not a type of listening?
a. Appreciative listening
b. Superficial listening
c. Focused listening
d. Musical listening

88. Which of these should be avoided for effective listening?
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a) Pre-listening analysis
b) Listening to structured talks
c) Team listening
d) Predicting
89. A well-organized talk is a ____ talk?
a) Short
b) Long
c) Random
d) Structured
90. Which of these is based of effective listening?
a) Talking
b) Note talking
c) Letter talking
d) Predicting
91. Listening a ________ mental process that play vital role in our daily life?
a) Absorbable
b) Visible
c) Invisible
d) Eco able
92. According to research, about what percent of each day does the average person spend listening?
a) 65%
b) 45%
c) 35%
d) 25%
93. Active listening involves responding in what three ways?
a) Content, feeling and thought

b) Feeling, understanding and thoughts
c) Thoughts, skills and understanding
d) Mentally, verbally and non-verbally

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94. Without _____ skills, the ability to progress in the working world and in life, itself would
be nearly impossible
a) Listening
b) Speaking
c) Writing
d) All of Them
95. Which of these factors is not involved in the determination of correct tone?
a) Pitch
b) Dressing Style
c) Quality
d) Strength
96. Skills that allow the speaker to convey his message in a _____ manner
a) Passionate
b) Thoughtful
c) Convincing
d) All of them
97. Which of these should be avoided for an effective speech?
a) Determination of the purpose

b) Selection of message
c) Lack of interest
d) Selection of theme
98. Which of these should be avoided for an effective speech?
a) Planning of speech
b) Preparation of speech
c) Long sentences
d) Organisation
99. What is the maximum time for a short speech?
a) Ten minutes
b) Thirty minutes

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c) Forty Five minutes

d) One Hour
100. Which one problem is mostly faced during speaking?
a) Lack of confidence
b) shyness
c) Time pressure
d) fear of being laughed at
101. Inter personal means:-
a) face to face interaction

b) Exchange of information
c) Exchange of personal information with family or friends
d) A and B Both
102. Informal speaking means:-
a) face to face interaction

b) Exchange of information
c) Exchange of personal information with family or friends
d) A and B Both
103. ___communication includes tone of voice bodylanguage, facial expressions etc
a) Non-Verbal
b) Verbal
c) Notice
d) Letter
104. You need to find out some ones number in telephone book. Which of these style you will
adopt?
a) Skimming
b) Scanning
c) Churning
d) Assimilation
105. You want to read a newspaper article. Which of these style you will adopt?

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a) Skimming
b) Scanning
c) Churning
d) Assimilation
106. Complete the following statement: A well‐written paragraph should ________
a) focus on a single coherent idea
b) Consist of logically connected sentence
c) have a topic sentence
d) All of them
107. What is a topic sentence?
a) A sentence with signal words that increase effectiveness of organization.

b) A way to conclude the paragraph so the reader knows what the entire paragraph was about.
c) Reasons, examples, and other details that support the main point of the paragraph.
d) The sentence that expresses the main point, or idea, of a paragraph.
108. A paragraph gives expression to thoughts in any writing.

a) True
b) False
109. Which of these is not an important feature of a paragraph?

a) Length
b) Breadth
c) Unity
d) Coherence
110. An average length of sentence in a paragraph should be _____

a) 15 to 20 words
b) 25 to 30 words
c) 2 to 5 words
d) 5 to 10 words
111. Where should the main idea be put up in a paragraph?

a) In the beginning
b) In the middle

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c) At the end
d) After the paragraph
112. Which of these should be avoided in a paragraph?

a) Courtesy
b) Positive attitude
c) Discriminatory language
d) Politeness
113. ___ means looking quickly over a textbook to get a general superficial idea of the content.
a. scanning
c. skimming
d. intensive
114. The most crucial part of the ___ process is thinking of converting to ___ what one hears.
a. reading, understanding
b. speaking, meaning
c. hearing, interpreting
d. listening, meaning

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Unit 2: Conversation and Social Skills
1. What are the three criteria based of which conversation can be differentiated from speech?
a) Structure, Language, Delivery Method
b) Style, Structure, Language
c) Style, Structure, Feedback
d) Structure, Language, Ambiguity
2. Which among the following is a technique of social skill improvement?

a) Providing Feedback
b) Implementing Interpersonal skills
c) Setting Goals
d) All of the above
3. The objective of Communication and Conversation are same.
a) True
b) False
4. Avoiding ambiguity is related to the Maxim of............
a) Quality
b) Manner
c) Quantity
d) Relation
5. Style of conversation can predict the personality of the speaker
a) True
b) False
6. Goal Setting is important because it provides -
a) Clarity
b) Feedback
c) Brevity
d) Dependability
7. Which among the following is a common problem in the process of conversation
a) Use your body language
b) Using superfluous words and phrases
c) Seeking their opinion
d) Progressive disclosure
8. Whether an individual wants to develop more confidence, pursue a work-related passion or
achieve a better work-life balance, feedback gives them a more objective view of themselves
and provides a great starting point to help them achieve those goals.
a) True
b) False
9. Which Social Skill is considered to be a primary management tool?
a) Active Listening
b) Communication

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c) Conflict Resolution
d) Relationship Management
10. ....................... is the skill of reflecting back to another person the emotions he or she is
expressing so that he or she feels heard and understood
a) Apathy
b) Empathy
c) Sympathy
d) Antipathy
11. Which among the following is not a stage in the process of communication?
a) Ideation
b) Variation
c) Reception
d) Encoding
12. Emotions can become a barrier in the process of communication.
a) True
b) False
13. Which among the following does not belong to the Triad of Social Skill Deficit?
a) Relationships
b) Motivation
c) Communication
d) Imagination
14. Active listening does not demand
a) Attention
b) Energy
c) Analysis
d) Reference
15. Relationship management does not include the interpersonal skills -
a) Communication
b) Active Listening
c) Rewards
d) Negotiation
16. Conflict resolution is a Core Relationship Management Skill
a) True
b) False
17. Conflicts should be avoided as much as possible because they are always destructive.
a) True
b) False
18. Which among the following are the correct elements of the process of communication?
a) Sender, Message, Medium, Receiver, Decoding
b) Sender, Message, Reception, Receiver, Feedback
c) Sender, Message, Ideation, Receiver, Feedback

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d) Sender, Message, Medium, Receiver, Feedback

19. Primary conflict resolution skills include -
a) Impartiality
b) Negotiation
c) Both
d) None
20. Unhealthy response to conflict may be -Immersive Reader
a) Avoiding conflict and feeling fearful
b) Non-defensive behaviour
c) Empathy
d) Seek compromise
21. Which of the following are the appropriate components of Social Skill?
a) Thinking, Doing, Reciprocating
b) Feeling, Thinking, Reciprocating
c) Thinking, Feeling, Doing
d) Feeling, Doing, Reciprocating
22. Which among the following is not a stage of conversation?
a) Rebuttal
b) Business
c) Feedforward
d) Closing
23. Which among the following are the right Maxims of Conversation?
a) Quality, Quantity, Feedback, Manner
b) Quality, Quantity, Relation, Manner
c) Quality, Quantity, Relation, Jargon
d) Quality, Quantity, Stylistics, Manner
24. Which of the following is not a type of conversation?
a) Discussion
b) Direction
c) Debate
d) Deliberation
25. Which of the following is not an agent of socialization?
a) Family
b) Mass Media
c) Academics
d) Religion
26. Which of these is the right chronology of stages of socialization?
a) Socialization, Investigation, Maintenance, Remembrance
b) Remembrance, Socialization, Investigation, Maintenance
c) Remembrance, Investigation, Socialization, Maintenance
d) Investigation, Socialization, Maintenance, Remembrance
27. What measures should be taken in order to sustain interest in a conversation?

STUDY ZONE
a) Ask for their opinion

b) Tell Stories
c) Express concern and interest in the person
d) All the above
28. Our communication is not affected by a variety of other variables, such as clothes, makeup, and
accessories.
a) True
b) False
29. A ___ connects the sender to the receiver.
a. Channel
b. Noise
c. Communication
d. Feedback
30. In small talk, which topic may be considered as inappropriate.
a) Current affairs – recent incidents.
b) Latest fashion and trends.
c) Intimate relationships
d) Weather
31. The 3 integrated components of Social Skills include thinking, _______, doing.
a) feeling
b) assertion
32. Six faults in Conversations does not include
a) Using too many foreign words and phrases
b) Using too much slang
c) Pontification
d) asking open-ended questions
33. ___ and ___ are not acted as barriers to communication.
a. Cultural differences and language differences
b. active listening and empathy
c. Poor listening skills and distractions
d. Noise and inappropriate medium
34. Which is not a core competency of Relationship Management
a) Inspire
b) Influence
c) Conflict & Competition
d) Initiate Change
35. Which is not a healthy response to conflict?
a) Empathy
b) Calm,non-defensive, and respectful reactions
c) Feeling fearful or avoiding conflict
d) ability to seek compromise
36. Which of the following is not an appropriate Social Skill?

STUDY ZONE
a) using courtesy words such as “please” and “thank you

b) joining others at play
c) Over-generalization
d) Asking appropriate questions during conversation
37. _________ step in conversation tells the other person that you want to communicate.
a) feedforward
b) opening
c) Closing
38. The goals of socialization are.
a) To develop a conscience
b) To teach and develop meaning in social life.
c) To prepare us for various social roles
d) All the above
39. ----- is an agent of socialization.
a) Family
b) life
c) Nature
d) none of these
40. --------------skills are the building blocks of successful social relationship.
a) Social integration
b) social interaction
c) social duty
d) objective
41. Social interaction depends on -------
a) thinking-feeling-doing
b) thinking- learning-doing
c) Feeling- doing-responding
d) learning-doing-thinking
42. Poor academic performance is the reason of poor---------
a) Listening skills
b) social skills
c) reading skills
d) communication skills
43. Communication skills comprises both--------
a) General & technical components
b) verbal & non-verbal components
c) Formal & informal components
d) none of these
44. Conflict arises when people disagree over their----------
a) Values
b) motivation
c) ideas
d) all of these

STUDY ZONE
45. Conflict is destructive when it------------.

a) Deepens differences
b) reduces stress
c) promotes new
d) none of these
46. Goal setting is an improvement technique for------------
a) Professional setting
b) relationship management
c) technical development
d) none of these
47. socialization is a process that serves to preserve social order by keeping us in line with
expectations
a) true
b) false
48. ‘Please’ and ‘Thank you’ are golden words of effective communication
a) True
b) False
49. The triad of impairments refers to impairments in:
a) social relationships
b) social communication
c) imagination
d) All the above
50. “Do not say that for which you lack adequate evidence” is Maxim of
a) Manner
b) Quality
c) Quantity
d) Relation
51. In ________ we reflect back on the conversation.

a) Feedforward
b) Feedback
c) Closing
d) Opening
52. _____ they will give lots of themselves and relate openly with others
a) Extrovert
b) Introvert
53. Following is not a Common Conversational Problem

a) Insensitive Openings
b) Omission of Necessary Feedforward
c) Paying attention to the tone of your voice

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d) Introduction of Business before Greeting
54. Following is not a Primary Conflict Resolutions Skill

a) a)Empathy.
b) b)Impartiality.
c) c)Negotiation.
d) inability to compromise
55. All conflicts are destructive.
i. True
ii. False
56. While talking to strangers
a) Be observant
b) Ask personal, but not too personal, questions
c) The stranger’s first few remarks will give you clues to his interest.
d) Be free to talk about politics and religion
57. Socialization is a process by which a person acquires

a) Language of knowledge
b) Social Skill and value
c) Norms and roles
d) All of these
58. Socialization is a process of

a) Self control
b) Social Control
c) Both of the above
59. Which of the following is not a characteristic of conflict?

a) expressed struggle
b) independent parties
c) perceived incompatible goals
d) perceived interference for outside parties
60. Constructive and destructive conflicts are distinguished from each other in which of the
following ways?
a) constructive conflict is We-oriented; destructive conflict is Me-oriented
b) constructive conflict is characterized by de-escalation of the conflict; destructive conflict is
characterized by escalation of the conflict
c) constructive conflict is characterized by cross-complaining; destructive conflict is
characterized by flexibility

STUDY ZONE
d) both a and b
61. All the conflicts are bad
a) True
b) False
62. Conflict is
a) an unavoidable fact of life
b) sometimes constructive
c) a destructive force in relationships if continually avoided
d) all of the above
63. Which of the following is not a primary conflict resolution skill?
a) Communication
b) Partiality
c) Negotiation
d) Active listening
64. Relationship building is a skill which you can master
a) True
b) False
65. Which of the following statement about relationship management is not true?
a) Relationship management is the ability to establish and maintain healthy and
rewarding relationships with diverse individuals and groups
b) It is all about the intrapersonal skills
c) It's all about the ability to get the best out of others
d) It is all about the interpersonal skills
66. Which of these is not a competency for relationship management?
a) Inspire
b) Influence
c) Instigate
d) Initiate Change
67. When you're feeling angry at someone, it helps to empathize with them, and consider their
feelings. What does "empathize" mean?
a)Understand
b) Talk
c) Disagree
d) Smile.
68. Which of the following emotions is the worst one to express when you're trying to resolve a
conflict?
a)Amusement
b) Sadness
c) Confusion
d) Rage
69. What do sociologists call a continuing process whereby individuals acquire personal identities
and learn the norms, values, behaviors, and social skills appropriate to his or her social position?
a)Sociology
b) Socialization
c) Culture

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d) A mouth full
70. Which agent of socialization has the most impact on our development?
a)Education
b) Family
c) Mass Media
d) Peer Groups
71. Breaking with past experiences and learning new values and mores
a)Resocialization
b) Internalization
c) Socialization
d) Assimilation
72. Helping to resolve a dispute between two workers in the department is an example of which
business management function?
a) Controlling
b) Organizing
c) Leading
d) Planning
73. Which of these should not be avoided for effective communication?
a) a)Noise
b) b)Planning
c) c)Semantic Problems
d) d)Wrong assumptions
74. When is the communication process complete?
a)When the sender transmits the message.
b) When the message enters the channel.
c) When the message leaves the channel.
d) When the receiver understands the message.
75. Conversation is:
a)An interactive communication between two or more people
b) A speech delivered in front of audience.
c) Impromptu
d) Monologue
76. One of the rules for better Conversation:
a) Use open-ended questions
b) Don’t go with the flow
c) Try to repeat yourself
77. Conversation, in general, differs from other forms of oral communication with respect to its:
a) Technique
b) Structure
c) Informality
d) Purpose

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78. Social conversation is also known as:
a) meaningless communication
b) idle talk
c) Chit-Chat
d) Gossip
79. Which of the following is not a characteristic of conflict?
a. expressed struggle
b. independent parties
c. perceived incompatible goals
d. perceived interference for outside parties
80. Conflict is
a. an unavoidable fact of life
b. sometimes constructive
c. a destructive force in relationships if continually avoided
d. all of the above
81. Which of the following is a tactic of avoiding conflict?
a. competing
b. stonewalling
c. autonomy
d. compromising
82. For effective communication, which of these commandments should one not follow?
a) Objective of communication
b) Inadequate medium
c) Clarity
d) Adequate medium

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Unit III- Motivation

1. Which of the following is not an extrinsic source of motivation in place of work?
a) Reward
b) Promotion
c) Recognition
d) Pursuit of Knowledge
2. Motivation is a word derived from …….
a) Motive
b) Move
c) Passion
d) Persistence
3. Which of the following statement is not true about motivation
a) Motivation is a driving force which affects the choice of alternatives in the behaviour of
a person
b) Motivation improves, stimulates and induces employees leading to goal-oriented
behaviour
c) Motivation involves the biological, emotional, social, and cognitive forces that activate
behavior.
d) Motivation is only monetary.
4. Sources of motivation can be extrinsic and intrinsic
a) True
b) False
5. Which of the following statements is true about willingness to work
a) Willingness inspires, induces, and stimulates individual for a higher level of
performance.
b) Willingness to work is only extrinsic
c) Willingness to work is only intrinsic
d) Motivation is a willingness to do a particular task in order to achieve individual’s goals
and objectives
6. Eager people are those who
a) Have a strong feeling of enthusiasm
b) Report late to work
c) Procrastinates work
d) Are always in hurry
7. Eagerness refers to
a) Readiness to get involved
b) Ability to show keen interest
c) Working with passion
d) All of the above
8. Which type of motivation is associated with activities that are rewarding or satisfying in
themselves?

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a) Extrinsic motivation
b) Intrinsic Motivation
9. Which of the options is incorrect with respect to the importance of ‘employee motivation’?
a) It promotes employee involvement
b) It promotes job satisfaction
c) Reduces absenteeism
d) Reduces Productivity
10. Enthusiasm is a skill which every manager loves to see in his employees. It has has tremendous
benefits for the individual who possesses this skill except
a) The enthusiastic person is easily de-motivated by temporal crisis
b) This helps him work effectively
c) It becomes easier to ignore obstacles or challenges while concentrating on your task.
11. How can we maximize the performance of workforce
a) Give them autonomy
b) Discourage teamwork
c) Give negative feedback
d) Be rigid
12. Mobilizing individual performance means-
a) Keep workforce going
b) Keep them engaged
c) Empower them
d) All of these
13. Autonomy means
a) Freedom to act
b) Outside control
c) Dependence
d) Compulsion
14. What are the approaches to empower workforce
a) Delegate
b) Set clear expectations
c) Recognize employees for hard work
d) All of these
15. Praise is one of the best, and often the simplest, ways to keep staff motivated.
a) True
b) False
16. Public praises can lead to
a) positive and electrifying energy
b) Self doubt
c) Will burden the employees with extra work
d) None of these

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17. Goals should be

a) Specific
b) Measurable
c) Achievable
d) All of these
18. Learning new skills can lead to all, except
a) It opens doors
b) It increases your adaptability
c) It increases your likability
d) It keeps you irrelevant
19. Employee involvements has positive results for both individual workers and the company at
large including improved:
a) Employee morale and wellbeing
b) Retention
c) Organizational decision making
d) All of these
20. Trust is built from the top, down. For your employees to be committed to doing their best work,
they have to trust in you. By adopting which of the following ways you can build trust in
workforce
a) Give them commands
b) Micromanage
c) Protect your employees
d) Don’t keep you word
21. Which of the following Statement about enthusiasm is incorrect?
a) Enthusiasm should be natural but if you don’t have it, you can still develop it.
b) Some people have a strong enthusiasm, they are not able to express or communicate it.
c) To stay enthusiastic, you can access all kind of information.
d) Enthusiasm is infectious. If you see an enthusiastic colleague, draw closer to them and
befriend them
22. Cognitive skills are a determining factor of an individual’s learning ability.
a) True
b) False
23. Cognitive skills are
a) Emotional Skills
b) Mental Skills
c) Physiological skills
d) Esteem Skills
24. When cognitive skills are strong
a) Learning becomes struggle
b) Learning becomes burden
c) Learning becomes easy
d) Learning is average

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25. Learning ability is impacted by

a) People’s own beliefs and values
b) social and cultural factors
c) Learners’ ideas about their own competence
d) All of the above
26. Going the extra mile means
a) It is the act of going above and beyond what is expected
b) It is the act of not going above and beyond what is expected.
c) Having negative mental attitude
d) None of these
27. Which of the following is an advantage of going extra mile?
a) It will build up the habit of procrastination
b) It leads to self doubt
c) It leads to stress
d) It will bring you more opportunities
28. One to one correspondence brings in
a) sense of belonging
b) camaraderie
c) responsibility
d) All of these
29. Which of the following are ways of one top one correspondence except
a) Communicate expectations
b) Schedule communication-oriented meetings
c) Keep the lines open
d) Keep communication lines closed
30. Approaches to Understanding are
a) Ask them
b) Involve them
c) Trust them
d) All of these
31. One of the following does not encourage employee motivation
a) organizational structure,
b) integrity of company operations, and
c) positive company culture
d) Lack of flexibility
32. Being proactive instead of reactive at the workplace is termed as
a) Learning Ability
b) Going Extra Miles
c) taking Initiatives
33. Micromanaging is a good way to build trust.
a) True
b) False

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34. What are the alternatives of micromanaging

a) Capacity Planning
b) project roadmaps
c) Sharing timeline
d) All of these
35. Which of the following is not a way to Mobilize Optimal employee Performance
a) dictate your Team
b) Show Appreciation and Value
c) Empower People
d) Provide Support
36. How can you not praise your team
a) Write A Sincere Thank-You Note. ...
b) Remember Their Anniversary Date
c) write critical, negative emails
d) None
37. Today's organizations invest in the concept of SMART goal setting. “S” stands for
a) Specific
b) Small
c) Security
d) Settle
38. level of enthusiasm can be developed
a) True
b) False
39. When cognitive skills are weak, learning becomes a struggle
a) True
b) False
40. To promote an active involvement of employees, team manager should
a) discourage people from taking breaks

b) restrict employees from social gatherings
c) Develop a people-focused culture
41. Today's organizations invest in the concept of SMART goal setting. “ M “ stands for
a) Mature
b) Measurable
c) Monopoly
d) All of these
42. Which of the following is a way to Mobilize Optimal employee Performance?
a) do not give them autonomy
b) Vague vision and unclear goals
c) empower people
43. The benefits of enthusiasm are

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a. The enthusiastic person is not easily de-motivated by temporal crisis.

b. He still enjoys working even when all is not well at the work place.
c. Neither a nor b
d. Both a and b
44. When cognitive skills are strong, learning is fast and easy
a) True
b) False
45. Trust is important because your success or failure is often based on your
a) relationships
b) competitive spirit
c) unconcern
46. Employees who are motivated to learn will more effectively consume training materials
a) True
b) False
47. Following would motivate employees to go that “extra mile”
a) Camaraderie and peer motivation
b) Intrinsic desire to do a good job
c) Feeling encouraged and recognized
d) All of these
48. Following are the Ways to build trust of your employees
a) Adopt a closed-door policy
b) Build employee skills
c) Do not honor your words
d) Micromanage
49. The habit of going the extra mile simply means to make more effort than is expected of you and
doing it with a positive mental attitude.
a) True
b) False
50. The following sentences are compliments, except...
a) You look gorgeous!
b) Wonderful job
c) You have a new phone!!
d) All of above
51. It is the process of stimulating people to actions to accomplish the goals.
a) Inspiration
b) Motivation
c) Inclination
d) Dedication
52. Through----------- factors people will be motivated towards better performance.
a) Intrinsic and Extrinsic
b) Positive and negative
c) Good and bad

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d) All of the above

53. Eagerness refers to the ability to show----.
a) a keen interest in a subject or an activity
b) a readiness to get involved.
c) A strong feeling of enthusiasm
d) All of the above
54. This is a skill that every manager or employer loves to see in his employees, enjoys working even
when all is not well at the workplace.
a) Attitude
b) Teamwork
c) Enthusiasm
d) Willingness
55. Cognitive skills are a determining factor of an individual’s learning ability.
a) that are used in the process of acquiring knowledge.
b) they are the skills that separate the good learners from the so-so learners.
c) Growth and development are top professional priority.
d) All the above.
56. It is the act of going above and beyond what is expected.
a) Zeal
b) Going an extra mile
c) Dedication
d) Going at the top
57. motivation boosts----------. That is a win-win-win if you ask.
a) Productivity
b) workplace morale
c) reduces turnover.
d) All of the above
58. It is one of the best, and often the simplest, ways to keep staff motivated.
a) Smile
b) Praise
c) Learn
59. Employee involvement has positive results for both individual workers and the company at
large, including improved.
a) Employee morale and wellbeing
b) Retention
c) Productivity
d) Organizational decision-making
e) All of the above
60. Our ability to motivate your employees is built entirely on
a) Worthiness
b) Trust
c) Willingness
d) Well being

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61. Which of these is NOT a monetary method of motivation?

a) Commission
b) Pay Rise
c) Recognition
d) Bonuses
62. Motivating staff by giving them additional responsibility is known as...
a) Delegation
b) Procrastination
c) Job Enrichment
d) Job Rotation
63. One of the sources of motivation-initiative:
a) Building strong working relationships with coworkers.

b) Doing things and projects that others avoid.
c) Volunteering to work with different teams and departments.
d) All of the above
64. One of the benefits of enthusiasm is:

a) The enthusiastic person is not easily de-motivated by temporal crisis.
b) They only work when they feel like working.
c) you can pay them less because they're enjoying work
65. How to improve on your level of enthusiasm?
a) Spread rumours in the organization
b) Associate yourself with enthusiastic people
c) Avoid people and society
66. What is goal setting?
a) Picking up a coffee mug and setting it down on a table that says goal.
b) Finding something that you want to accomplish and figuring out a plan to reach it.
c) Figuring out a plan to not use any money for the rest of your life
d) Accomplishing all of your goals in two minutes
67. What is a goal you can achieve in the near future?
a) A long-term goal
b) A short-term goal
c) An unrealistic goal
d) A realistic goal
68. If it is almost impossible to reach your goal then it is...
a) A realistic goal
b) An unrealistic goal
c) A short-term goal
d) A long-term goal
69. How do you gain trust?
a) Forcefully
b) As quick as possible
c) By showing you can be trusted with important things
70. What is a sign that someone is not trustworthy?

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a) You can always rely on them

b) You share secrets and soon everyone knows them
c) You share secrets and everyone is clueless as to what the secret is
71. Being in a bad mood primes a person to think about negative things. In contrast, people are
much likely to engage in boring tasks when they are in a good mood.
a) True
b) False
72. We care about other people’s opinions and we are driven by the desire to earn the respect of
our fellows. Because?
a) We are hypocrites
b) We love to hide behind our happy faces and cry
c) We are social beings
d) We are very caring about each other
73. Setting challenging yet attainable goals for learning, and providing feedback on progress is
important to
a) Encourage new learning
b) To meet daily goals
c) To avoid stress
d) To demonstrate a process
74. Transformational leaders take initiative only when problems occur and are not actively involved
when things are going well. Staying back and helping is called
a) Backbiting
b) Backlashing
c) Facilitating
d) Familiarizing
75. Find out the right approach towards a problem
a)The problems will be resolved automatically, so I need to ignore them.
b) My workers understand that they are dependent upon each other. (Most workers don’t
realize that. A leader needs to keep that in mind.
c) I shall promote survival of the fittest attitude and thus the best solution will come up
while the rest will perish. (It promotes short term benefits)
d) Building trust on the mission and vision of the Institution is an effective way to handle
problems
76. Why does goal-setting work?
a) Goals give us direction.
b) Goals energize people and tell them not to stop until the goal is accomplished
c) Having a goal provides a challenge
d) All of the above
77. Which of the following is not part of the basic needs mentioned by Maslow?
a. Physiological needs
b. Safety needs
c. Social needs
d. Hazard needs

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78. According to Maslow’s hierarchy of needs, which of the following does not belong to safety
needs?
a. Protection from fire and accident
b. Lack of economic security involving health and insurance
c. The desire for an orderly and predictable environment
d. The desire to know the limits of acceptable behavior
79. Which of the following is not an important aspect of employee involvement?
a) Employee motivation
b) Employee empowerment
c) Team and Teamwork
d) Keeping employee morale down
80. Motivation is the process of stimulating people to accomplish _________
a) Desired goals
b) Desired homework
c) Desired assignment
d) Desired homework and assignment
81. Motivation is the process of attempting to influence others to do their work through the
possibility of getting rewards. Who gave this definition of ‘motivation’?
a) Edwin B. Flippo
b) E.F.L. Breach
c) Crosby
d) Deming
82. Which of the options is incorrect with respect to the importance of ‘employee
motivation’?
d) Increases absenteeism
83. Motivation creates a congenial working atmosphere in the organization and promotes
__________
a) Internal hatred
b) External hatred
c) Interpersonal cooperation
d) Internal and external hatred
a) Physiological needs
b) Safety needs
c) Social needs
d) Hazard needs
85. According to Maslow’s hierarchy of needs, which of the following does not belong to
safety needs?

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a) Protection from fire and accident

b) Lack of economic security involving health and insurance
c) The desire for an orderly and predictable environment
d) The desire to know the limits of acceptable behavior
86. External rewards encourage a focus on short-term results at the expense of long-term ones.
a) True
b) False
87. The concept of “hitting bottom” in motivation suggests that
A. Motivated people should not swim in the water
B. People often hit their lowest before they rise again
C. People hit others like rocks when they are successful
D. None of the above
88. Maintaining a positive image is considered as a motivator because
A. Our image is related to our profession
B. We work to make impressions not money
C. We desire appreciation through our actions
89. An example of self-validation is
A. Getting a highly paid job because I like it
B. Getting a highly paid job because my family likes it
C. Choosing a spouse because he/she confirms my opinion about myself that I am a good
person
D. All of the above
90. Aristotle maintained that “all men by nature desire to know.” This desire to know is called
A. Audacity
B. Humility
C. Curiosity
D. Punctuality

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91. What is the meaning of autonomy?
A. Controlling your workplace
B. Controlling your partner
C. Controlling your desires
D. Controlling your own life
92. Being in a bad mood primes a person to think about negative things. In contrast, people are much
likely to engage in boring tasks when they are in a good mood.
a) True
b) False
93. We care about other people’s opinions and we are driven by the desire to earn the respect of our
fellows. Because?
A. We are hypocrites
B. We love to hide behind our happy faces and cry
C. We are social beings
D. We are very caring about each other
94. Why is it so important to maintain a detailed study in the field of motivation in the work field?
A. Motivation is very hard to achieve
B. People are driven by various needs and desires and they keep on changing
C. People lie about their motivations
D. All of the above
95. Anything that can attract an employee’s attention and motivate them to work can be called as
incentive. True or false?
a) True
b) False
96. Which one below is not an incentive?
A. Money

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B. Promotion
C. Award
D. Happiness
97. Which one below is not an advantage of an incentive plan?
A. Incentive plans motivate workers for higher efficiency and productivity
B. When employees are dedicated, supervision costs can be reduced
C. It helps workers improve their standard of living
D. Hunger for money among the workers forces them to overwork, which may affect their
heath.
98. If a leader is trying to convince some of his/her subjects to go out on an onsite job which they found
uninteresting and boring he/she should
A. Threaten them
B. Make them understand the impact of onsite jobs on their resumes
C. Promise them more jobs the next day
D. Ask them nicely
99. Creating values for your organization that are long-lasting is more important than making money.
a) True
b) False
100. If you have hired people with certain skillset let them do their job, be a facilitator, not a dictator,
because
A. They are not your servants
B. They deserve more time
C. Human beings value autonomy over supervision
101. Career pathing refers to
A. Taking the right path for your career
B. Having a career growth plan

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C. Making a lot of changes in your career
D. Waiting for a better career option
important to
A. Encourage new learning
B. To meet daily goals
C. To avoid stress
D. To demonstrate a process
103. Although it is not always possible to achieve the ideal of self-determination, instructors can give
students choices over how they will pursue a fixed goal (“use whatever works for you as long as you
learn this week’s vocabulary”).
a) True
b) False
104. Selecting highly motivated people is important to maintain
A. A healthy lifestyle
B. A motivated workplace
C. A regular routine
105. Find out the false statement
A. Progress motivates
B. Recognition spoils
C. Rewards encourage
D. Trusting the working hand is necessary
when things are going well. Staying back and helping is called-
A. Backbiting
B. Backlashing

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C. Facilitating
D. Familiarizing
A. The problems will be resolved automatically, so I need to ignore them.
B. My workers understand that they are dependent upon each other. (Most workers don’t
realize that. A leader needs to keep that in mind.
C. I shall promote survival of the fittest attitude and thus the best solution will come up while
the rest will perish. (It promotes short term benefits)
D. Building trust on the mission and vision of the Institution is an effective way to handle
problems
A. Goals give us direction.
B. Goals energize people and tell them not to stop until the goal is accomplished
C. Having a goal provides a challenge
D. All of the above
109. We tend to think of the most effective teamwork happening when
A. Everybody is on time
B. Everyone is given equal salary
C. Individual contributors work together selflessly toward a common goal
D. Challenges are met on a regular basis
110. A facilitator works as a
A. Catalyst
B. Conductor
C. Coach
D. All of the above
111. Employees will go to their supervisors and inform them when they make mistakes if
A. The relationship between them is personal

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B. There is a trusting relationship between them
C. The authority reduces salary for lying
D. The employees are new

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Unit IV- Workplace Skills
1. The 4 A’s of Stress Management include all but one of the following
a) Avoid
b) Alter
c) Accept
d) Absolute
2. Many times, acceptance is the best way to avoid stress.
a) True
b) False
3. Flexible thinking gives us greater choice
a) prevent us from making snap judgements
b) is a characteristic of high-level resilience.
c) ability to consider multiple perspectives
d) All of these
4. Negative events should be viewed as short-term and specific to the circumstances.
a) True
b) False
5. Ways to Practice Tolerance at Workplace does not include
a) Avoid stereotypes and respect individuality
b) cracking potentially hurtful jokes
c) Be inclusive - celebrate diversity
d) Focus on commonalities rather than differences
6. Benefits of a Tolerant Workplace
a) Closed communication
b) A more creative and innovative spirit to problem-solving and decision making
c) individuals working in isolation
d) absenteeism
7. Overgeneralizing Means:
a) Taking a single occurrence of a negative experience.
b) Projecting it onto other experiences or to your predictions about how the future will
be.
c) Both (a) & (b)
d) None
8. Why do Companies use Teams?
a) Satisfies the human social need to belong
b) Two heads are better than one
c) Promotes better communication.
d) All of the above.

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9. Developing strong communication skills is essential when it comes to building a successful

career.
a) True
b) False
10. From the following which is not the communication skill :
a) Listening
b) Writing
c) Dancing
d) Speaking
11. How many types of Self Confidence are :
a) 2
b) 3
c) 4
d) 5
12. Tolerance only means accepting other people’s beliefs or behaviors.
a) True
b) False
13. The word tolerance comes from a latin word …………… which means to bear, to suffer.
a) Tolerare
b) Tolerate
c) Tolera
d) All of the above
14. What are the Ways to Practice Tolerance at Workplace?
a) a)Practice respect and kindness to others
b) Avoid stereotypes and respect individuality
c) Be exclusive
d) Both (a) & (b)
15. How many types of stress are there :
a. 3
b. 4
c. 2
d. 5
16. Eustress is…
a) the positive stress that stimulates a person to function better.
b) Eustress has a bad influence on human in terms of physical and mental ability.
c) Neither A nor B
d) All of above
17. Which one is not among the 4 A’s of Stress Management
a) Avoid
b) Alter
c) Adapt
d) Adopt

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18. Flexible thinking gives us greater choice and so a greater sense of control, contributing to an
increased sense of psychological well-being.
a) True
b) False
19. One can make crisis-time decisions with total clarity has -----
a) Low Self Confidence
b) Optimal Self Confidence
c) Over Confidence
d) All of above
20. Which among the following is not a part of communication skills?
a) Writing
b) Reading
c) Singing
d) Speaking
21. Which of the following statements is true?
a) In small quantities, stress is good
b) Too much stress is harmful
c) All stress is bad
d) Only A&B
22. A stressor is
1) Stressor is any person
2) A situation that produces anxiety response to the body
3) A stressor is a chemical or biological agent
4) All of these
23. What thoughts come to the mind when you’re under negative stress
a) You think that you can cope with the situation
b) You think that you cannot cope with the situation
c) You think that everything will get fine eventually
d) You think that you will get help immediately
24. What are the types of stressors?
a) Internal
b) External
c) Environmental
d) All of the above
25. The following are the characteristics of Positive Stress
a) It improves performance
b) It feels exciting
c) It motivates
d) All of the above
26. Which of the following is not among the 4As of stress management?
a) Accept
b) Adapt
c) Adamant

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d) Alter
27. Which of the following statements is not true wrt stress management?
a) Adapt to the situation
b) Avoid unnecessary stress
c) Accept the things you can change
d) Alter the situation
28. All of the following actions describe the first trait of resilience, EXCEPT:
a) Setting priorities and goals.
b) Being able to see possible outcomes of actions.
c) Immediately having a positive reaction to a difficult situation.
d) Being prepared to respond no matter the outcome.
29. Which of the following actions would a resilient person take if they made a mistake?
a) Forget about the mistake and move on.
b) Figure out why the mistake happened and how to learn from it.
c) Not waste time trying to figure out what went wrong.
d) Give-up on the task.
30. What are the ways to practice tolerance at workplace?
A. Practice respect and kindness to others
B. Words matter - Be sensitive to the language you choose
C. Stand up for others if they are being treated unfairly
or unkindly
D. All of these
31. It is tension, strain, or pressure from a situation that requires us to use, adapt, or develop new
coping skills.
a) Force
b) Stress
c) Attitude
d) Motivation
32. It is the positive stress that stimulates a person to function better. This is called as friendly stress
or positive stress.
a) Eustress
b) Distress
c) Polyesters
33. Stress is a part of everyday life; however, practicing ------of stress management can help.
a) the 4 A’s
b) the 4 S’s
c) the 4 D’s
34. It is the ability to cope well with difficulties and to bounce back from setbacks.
a) Resilience
b) Resist
c) Distress
d) De-motivation

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35. Being open-minded allows us----

a.) to recognize that we have choices and options.
b.) to consider different approaches to resolving a situation
c.) remain more optimistic that a solution can and will be found.
d.) All of the above
36. Psychologists claim that tolerance means respecting other people’s beliefs or ways of living.
a) True
b) False
37. A feeling of trust in one’s abilities, qualities, and judgment.
a) Self -confidence
b) Self- motivation
c) Self- consideration
38. Compassion can be defined as-----
a.) A willingness and desire to be kind to others.
b.) being thoughtful
c.) Aware of what others’ lives and experiences are like.
d.) All of the above
39. By improving communication skills, we can improve.
a.) teamwork
b.) decision-making
c.) Interdepartmental communication in the workplace.
d.) employee engagement
e.) All of the above
40. Positive thinking is a state of mind in which you.
a) See the bright side of life.
b) Will flourish in happiness, success, and health.
c) Will always look at the goals and overcome the hurdles without any difficulty.
d) All of the above
41. Which of the following are stress busters?
a) Trying to find something funny in a difficult situation
b) Developing a support network
c) Taking a mindful walk
d) All of the above
42. What is a stressor?
a) Only good things in your life
b) Only bad things in your life
c) Anything that causes stress
43. Working in a respectful and friendly manner with all customers and coworkers, regardless of
national origin, race, appearance, religion, gender, disability or age is an example of:
a) Incorrect Integrity
b) Conflict-resolution
c) Correct Teamwork
d) Diversity Awareness

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44. Maintaining punctual and consistent attendance is an example of:

a) Integrity
b) Team work
c) Positive Work Ethic
d) Self-Representation
45. Which of the following statements is true?
a) Moodiness is a cognitive symptom of stress
b) Moodiness is an emotional symptom of stress
c) Poor judgment is an emotional symptom of stress
d) Agitation is cognitive symptom of stress
46. The most important aspect of teamwork above all else is
a) Integrity
b) Tardiness
c) Attitude
d) Communication
47. Contributing to the success of the team is an example of
b) Integrity
c) Teamwork
d) Mutual understanding
48. Using a logical approach to make decisions and solve problems is an example of
a) Healthy Behavior
b) Incorrect Teamwork
c) Correct Positive Work Ethic
d) Critical-Thinking Skills
49. Positive Stress is :
a) Bad Stress
b) Stress that allows you to not do anything
c) Stress that is awesome
d) Stress that can help you reach your goals
50. Which stress is considered the GOOD stress?
a) Eustress
b) Distress
51. Which of the following are the basic sources of stress?
a) Social Stressors
b) Environment
c) Physiological
d) All of the above
52. Bobby does not know what to do on a project. He is scared to ask questions or for help because
he is afraid that others will make fun of him. Does Bobby show confidence?
a) Yes
b) No
53. What is resilience?
a) Receiving respect from others is important

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b) Resilience is the ability to cope when things go wrong

c) Both
d) Fight or disliking someone.
54. Aches, shallow breathing, and sweating, frequent colds are :
a) Physical symptoms of stress
b) Behavioral symptoms of stress
c) Emotional symptoms of stress
d) Cognitive symptoms of stress
55. Compassionate leaders are those ____________________________
a) Who have the ability to inspire others
b) Who can command well
c) Who can control others
56. Make it a conscious effort to accept comments with a smile from your superior, learning from
his/her remarks will help you become a better worker. This is accepting constructive
_____________________.
b) Criticism
c) Friendliness
d) Incorrect Teamwork
57. What is confidence?
a) A Belief and regard for yourself and your abilities
b) Energy
c) Being scared to speak in front of crowds
58. What is negative stress?
a) Stress that prevents you from doing what you need to do
b) Stress that is good
c) Stress that allows you to be who you are
59. People with high self-esteem...
a) Accept themselves as they are
b) Avoid new challenges
c) Let others take decisions
60. What are the behavioral reactions to anxiety?
a) Avoiding situations of anxiety
b) Escaping situations of anxiety
c) Both ‘1’ and ‘2’ are true
61. A dog has bitten you in the past. So you are scared of dogs and you Believe that all dogs might
bite you. What kind of a mental approach is that?
a) Personalization
b) Jumping to conclusion
c) Rumination
d) Overgeneralization
62. One way of building optimal self confidence is-
a) Unrealistically good presumptions of a favored result

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b) Believing that life cannot offer you anything more

c) Underestimating the capacity of your opponent
d) Stop brooding over the past
63. Which among the following is known as the "fight or flight" hormone?
a) Cortisol
b) Adreneline
c) Norepinephrine
d) Melatonin
64. The word Stress was for the first time used by-
a) Damer
b) Mihaly
c) Selye
d) Brian Clark
65. Which is the most demanded and sought-after soft skill in today's world?
a) Critical Thinking
b) Analytical Ability
c) Effective Communication
d) Interpersonal Communication
66. Compassionate leaders cannot -
a) Build relationship
b) Cultivate a strong workforce
c) Remove distractions at workplace
d) Lower rate of employee turnover
67. One should ask any question, in any form, during a communication process at workplace.
a) True
b) False
68. The kind of stress that you feel because of a roller-coaster ride is-
a) Eustress
b) Distress
c) None
69. The stormy weather is making you nervous and stressed. What type of stressor is that?
a) Internal
b) External
c) Neutral
d) None
70. Which among the following is known as the "stress" hormone?
a) Cortisol
b) Adreneline
c) Norepinephrine
d) Melatonin

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71. Distress is always long term.

a) True
b) False
72. You tend to wake up late on a regular basis which in turn leads to stress as you get late for your
college. You take control of the situation and manage the stress by waking up early and reaching
college on time. Which A of stress management did you follow?
a) Adapt
b) Alter
c) Avoid
d) Accept

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Unit V – Creativity and Critical Thinking

1. Which among the following can be a barrier to Critical Thinking?
a) Unwarranted Assumptions
b) Absolute reliance on facts and claims based on balancing "hot and cold spectrum of
authority"
c) Extremely Flexible and Creative mindset
d) All of the above
2. Originality is required for innovation and creativity. But the concept of Originality is a myth
itself.
a) True
b) False
3. SWOT Analysis stands for -
a) Strength, Weakness, Outcome, Threat
b) Strength, Weakness, Opportunity, Threat
c) Strength, Weakness, Outcome, Target
d) Strength, Weakness, Opportunity, Target
4. Which among the following is not a characteristic of creative people?
a) Labeled as rebellious or independent
b) Tendency to be smart, but also naive
c) Extremely Humble
d) Opposite tendencies on a continuum of introversion and extroversion.
5. One of the major proponents of the concepts of Flow, Innovation and Happiness is -Immersive
Reader
a) Edward Damer
b) Bernadette Jiwa
c) Grybko
d) Mihaly Csikszentmihalyi
6. Creative Fluency means -
a) Ability to speak correctly and fast
b) Being able to get away from the obvious and commonplace to generate novel ideas and
responses.
c) Approaching situations and problems from an open, childlike, mind unconfined by
rigidity or preconceived notions
d) Generating ideas and flow those ideas naturally
7. The openness and sensitivity of creative individuals often exposes them to suffering pain yet
also a great deal of enjoyment.
a) True
b) False
8. Building multicultural rapport, empathy, compassion, and tolerance level; exploring many
different life insights and perspectives will help us in developing -
a) Originality

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b) Curiosity
c) Fluency
d) Effective Communication
9. A person has written several articles on Team Building. But later it comes to surface that all his
academic qualifications are fake. Also, he himself is not a good team player. According to
RAVEN method of Credibility Analysis, you should not use his articles as source because of-
a) Vested Interest
b) Lack of good reputation
c) Inability to observe
d) Lack of neutrality of approach
10. You are a teacher of Soft Skills. You have written an article focusing only on the positive aspects
of Soft Skills. Can your article be considered as an unbiased source?
a) Yes
b) No
11. Which of the following is not prevalent myth about creativity?
a) The inspiration jus hasn’t hit yet
b) You have to be right brained
c) You are born with it
d) Creativity is building universe out of nothing
12. Creativity is a skill that cannot be strengthened with practice
a) True
b) False
13. Which among the following is not an element of creativity fluency?
a) Identify
b) Interpolate
c) Imagine
d) Introspect
e) Inspect
14. Arrange the steps of critical thinking in correct order
1.Analyze and Evaluate Data

2.Gather data, opinions and arguments
3.Identify the problem and question
4.Identify assumptions
5.Make a decision/reach a conclusion
6.Establish significance
7.Present or communicate
a) 3214657
b) 1234567
c) 3124567
d) 4123765
15. Top critical thinking skills include

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a) Analysis
b) Problem Solving
c) Inference
d) Self regulation
e) All of these
16. Which of these professions does not require critical thinking?
a) Business Analyst
b) Accountant
c) Legal Secretary
d) Cleaner
e) Doctors
f) Advertising Professionals
17. Which of the following statements is true about facts and claims?
a) Fact is something that can be verified in time and space
b) An assertion of belief about what is true or what should be.
c) Both A &B
d) Only A
e) Only B
f) None of the statement is true
18. What does R stands for on RAVEN method?
a) Readiness
b) Reputation
c) Rational
d) Radical
19. Critical thinking promotes
a) Analytical Thinking
b) Evaluative skills
c) Reasoning skills
d) Decision making
e) All of these
20. Which of the following is a disadvantage of too much critical thinking
a) You Are Able to Evaluate Issues without Bias
b) You Can Foresee How Things Will Turn out
c) Your Only Adequate Companion Is You
d) You Are Highly Appreciated by Employers
21. Creativity is a skill that can be strengthened with practice.
a) True
b) False
22. Some characteristics of creative people include:
a. Lots of energy, but also often quiet and at rest.
b. Tendency to be smart, but also naive.
c. Passionate about their work while maintaining objectivity
d. All of above
23. Creative People Are_________

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a. Ruthless
b. Realistic Dreamers
c. Arrogant
d. All of above
24. Critical thinking refers to the ability to analyze information objectively and make a reasoned
judgment.
a. Fallacious
b. Reasoned
c. Both are correct
d. Both are wrong
25. Which one of these are not one of the steps of critical thinking
a. Analyze and evaluate the data.
b. Establish significance.
c. Gather data, opinions, and arguments
d. Examine biased opinions.
26. In SCAMPER Technique ‘S’ stands for
a) Substitute
b) Smart
c) Social
d) Strategic
27. In RAVEN method ‘R’ stands for

a. Reciprocity
b. Recession
c. Reputation
d. Reflection
28. Steps to argument identification:

a. Understand the Context
b. Identify the Conclusion
c. Identify the Reasons
d. Only A and C
e. A, B and C are correct
29. The source may be biased, in all but one case
a. Viewing a situation from all perspectives

b. ¡Relies on unsupported or unsubstantiated claims
c. ¡Presents highly selected facts that lead to a certain outcome
d. ¡Pretends to present facts, but offers only opinion
30. What is Mind Map

a. The mind map starts with the key concept you are brainstorming around in the centre.
b. Related ideas are connected to the centre with lines.
c. Both A and B are correct
d. Both A and B are wrong

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31. One is born with creativity

a) False
b) True
32. Creative People possess all characteristics except one
a) Playful
b) Disciplined
c) do resist rigid gender stereotypes
d) sensitive
33. People with curious attitude are characterised by
a) thinking in child’s perspective
b) mind confined by rigidity or preconceived notions
c) Both a and b
d) Neither a nor b
34. Following are the ways to develop creative thinking
a) Role-play scenarios.
b) dismiss the issue
c) Involve your ego
d) None
35. In SCAMPER Technique ‘E’ stands for
a) Emotional Intelligence
b) Empathy
c) Eliminate
d) Effective
36. Bias is when a writer or speaker
a) selects some particular facts and words
b) quality and tone of description, is to convey a particular feeling or attitude
c) Both
d) None
37. Which of the following hats talk about emotions
a) Red
b) Blue
c) Green
d) Black
38. Critical thinking skills include all except one
a) Self-Regulation
b) Open-Mindedness
c) Problem-Solving
d) Procrastination
39. Originality within creative individuals is not only about
a) thinking of completely new ideas
b) modifying existing ideas

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c) improvement over others idea
40. If we have options to choose from a large number of ideas, the possibility of a breakthrough
idea becomes ___________.
a) greater
b) lesser
c) negligible
d) remains same
41. Which statement best describes creativity?
a) The ability to acquire and apply knowledge and skills
b) The use of imagination or original ideas to create something; inventiveness
c) The scientific study of the human mind and its functions, especially those affecting
behaviour in a given context
d) Being able to bake bread
42. Creativity is a key component of?
a) Sleeping for 8 hours
b) Eating fruit
c) Seeing things in a new, imaginative way
d) Shopping for Christmas
43. One of the techniques used in creative writing is:
a) Character development
b) Visual Aids
c) Audience
d) All of the above
44. How does "mind-wandering" help your creativity?
a) It allows your brain a rest
b) It gives you time away from obstacles that stop creativity
c) It allows your subconscious to take over
d) All of the above
45. Do we use our 5 senses in imagery: smell, taste, touch, sight, hearing?
a) Yes
b) No
c) I don't know
d) May be
46. How does imagery help us understand the story?
a) It doesn't
b) By expressing how the author is feeling
c) Imagery helps us to see, touch, taste, smell, and feel what the characters feel and see
d) By telling the mood
47. What type of imagery is this? The thunder clapped loudly shaking the house
a) Sight
b) Sound
c) Touch
d) Taste
48. Writers create imagery through figurative language. Which is NOT a type of figurative
language?

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a) Simile
b) Metaphor
c) personification
d) Theme
49. Which one is not a type of imagery?
a) Auditory
b) Tactile
c) Gustatory
d) Respiratory
50. Which one is not an example of Onomatopoeia?
a) The fire crackled and popped.
b) She rudely slurped and gulped down her soup.
c) The pigs happily oinked when the farmer gave them their slop to eat.
d) Belinda smil’d, and all the world was gay.
51. It is defined as the process of using imagination and skill to invent a unique product or thought.
a) Creativity
b) Innovation
c) Motivation
d) Positive attitude
52. “You have to be right-brained “is a--------for creativity.
a) Fallacy
b) Myth
c) Doubt
53. Creativity is a skill that is important for
a) both product creation and product improvement.
b) strengthen your creativity skills by practicing creativity.
c) Physical and mental growth
d) All of the above
54. Fluency is all about generating a lot of different ideas. It means
a) one idea leads to another
b) process to flow naturally
c) a deliberate effort to continue to generate alternatives
d) All of the above
55. A novice user who has developed originality
a) Will be able to offer unusual responses to challenges.
b) Will give unexpected and unfamiliar responses
c) May often lead to breakthrough solutions.
56. It leads to creativity because it enables us to lean into uncertainty with a positive attitude -
relaxing and opening our minds to new ideas, skills, and ways of solving problems.
a) Fluency
b) Curiosity
c) Originality

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57. A well cultivated critical thinker:

a. raises vital questions and problems, formulating them clearly and precisely
b. gathers and assesses relevant information
c. thinks open-mindedly within alternative systems of thought, recognizing and
assessing.
d. All of the above.
58. ----------a problem or situation can help you reinterpret it.
a. Reframing
b. Reconsidering
c. Identifying
d. Recognizing
59. You may be familiar with the term critical thinking, which is
a. More analytical
b. More evaluative
c. More creative
d. All of the above
60. It is another successful creative thinking technique that is used to spark creativity during
brainstorming.
a. SCAMPER
b. SWOT
c. STRONG
d. SETT
61. You have a very flexible mindset which allows you to adapt to different situations quite easily. This
quality of yours will be categorized under which block of SWOT analysis?
a) Strength
b) Weakness
c) Opportunity
d) Threat
62. Creativity is-
a) the tendency to generate or recognize ideas, alternatives, or possibilities
b) Creating difficulties for others
c) Creating new businesses after failure
63. ______________ is the crux of innovations.
a) Flexibility
b) Originality
c) Fluency
64. _____________ is the spark that ignites the imagination in the first place without which there
would be no innovation.
a) Flexibility
b) Originality
c) Fluency
d) Curiosity

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65. _________________ is the process of analyzing a topic or a problem deeply based on relevant
information.
a) Experiment
b) Excitement
c) Critical thinking
d) Curiosity
66. _____________ do not just jump on the bandwagon of common thought because it looks good or
everyone else is doing it.
a) Students
b) General people
c) Critical thinkers
67. Creative individuals alternate between imagination and fantasy ant one end, and rooted sense of
reality at the other.
a) True
b) False
68. The ability to see situations and generate solutions from multiple perspectives can provide
surprising insight and new connections. This is the characteristic features of-
a) Creative Thinkers
b) General People
c) Imaginative People
69. Choose the odd one in the context of curious person
a) Question everything
b) Challenge the status quo
c) Don’t worry about what others think of you
d) Accepts everything they encounter
70. Critical thinkers do not believe in-
a) Fact
b) Logic
c) Argument
d) Public opinion
71. One important ability for a critical thinker is –
a) Originality
b) Fluency
c) Knowing hidden motives and biases
d) Empathize
72. Creativity is-

a. the tendency to generate or recognize ideas, alternatives, or possibilities
b. Creating difficulties for others
c. Creating new businesses after failure
73. Select the odd sentence

Reasons why people are motivated to be creative
a. To destroy the positivity of others in business

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b. Need for novel, varied, and complex stimulation.

c. Need to communicate ideas and values.
d. Need to solve problems.
74. ______________ is the process of generating ideas and flow those ideas naturally
a. Flexibility
b. Originality
c. Fluency
a. Flexibility
b. Originality
c. Fluency
76. _____________ is the spark that ignites the imagination in the first place without which there would
be no innovation.
a. Flexibility
b. Originality
c. Fluency
d. Curiosity
77. Select the odd one
Curious persons share the following traits
a. Question everything
b. Expose themselves to new experiences
c. Hesitates to receive information
d. Practice experiment
78. _________________ is the process of analyzing a topic or a problem deeply based on relevant
information.
a. Experiment
b. Excitement
c. Empathy
d. Critical thinking
“Someone with critical thinking skills is able to do the following”
a. understand the logical connections between ideas
b. identify, construct and evaluate arguments
c. detect inconsistencies and common mistakes in reasoning
d. Accepts everything without argument
80. _____________ do not just jump on the bandwagon of common thought because it looks good or
everyone else is doing it.
a. Students
b. General people
c. Critical thinkers
81. Select the odd options- Critical thinkers believe in
a. Fact
b. Logic
c. Argument
d. Public opinion

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82. In curiosity, people-

a. Ask questions
b. Search New things
c. Try to know the unknown
d. All of the above
83. Creative people motivate
a. Other
b. Self
c. Classmates
d. All of the above
84. Select the odd one.
Tolerance is-
a. Accepting other
b. Understanding
c. Self- ego
d. Recognize the differences
85. Ambiguity refers to
a. Clear sentences in meaning
b. Correct sentence format
c. Unclear messages or lack of clarity
86. Characteristics of a creative person includes
a. Fluency
b. Originality
c. Curiosity
d. All of the above
87. Reasons why people are motivated to be creative
a) Need for novel, varied, and complex stimulation.
b) Need to communicate ideas and values.
c) Need to solve problems
d) Need to enjoy life by travelling whole world
88. Creative individuals alternate between imagination and fantasy ant one end, and rooted sense of
reality at the other.
A. True
B. False
89. The openness and sensitivity of creative individuals often exposes them to suffering pain yet also a
great deal of enjoyment.
A. True
B. False
90. The ability to see situations and generate solutions from multiple perspectives can provide surprising
insight and new connections. This is the characteristic features of
a. Creative Thinkers
b. General People
c. Imaginative People
91. Choose the odd one in the context of curious person
A. Question everything
B. Challenge the status quo

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C. Don’t worry about what others think of you

D. Accepts everything they encounter

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Soft Skills-II (MCQ)

Soft Skills-II
Question Bank
UNIT I- LSRW Skills
Active Listening: Meaning and Art of Listening, Pronunciation, Tongue-Twisters, Stress in English
Language, Reading style: Skimming; Scanning; Churning & Assimilation, Effective writing tools,
Writing: Methods: Inductive; Deductive; Exposition; Linear; Interrupted; Spatial & Chronological
etc
(BT)
1.
How much listening effect on our communication?
\
a) 20-35%
b) 5-15%
c) 25-40%
d) 40-70%
2.
What will be the third stage of listening?
a) Responding
b) Evaluating
c)Understanding
d) Remembering
3.
Which of these is not step in the listening process??
a) To stop talking
b) Receiving
c) Misinterpreting
d) Responding
4.
Which of these is the first step in the listening process?
a) Stop talking
b) Receiving
c) Interpreting
d) Responding
5 Which of these should be avoided for effective listening?
c) Team listening
d) Predicting
6. Which of these should be avoided in pre-listening analysis?

a) Mental discipline 1
b) Concentration
c) Prejudices

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d) Patience
7 Which total number of sounds in English language is

A. 12
B.8
C. 20
D. 44
8. What is essential to acquire a good pronunciation in English language?
a lot of conscious efforts
a lot of systematicefforts
a lot of regular practice
All the above
9. Diphthong is a
Pure vowel sound
Pure consonant sound
Vowel glides or mixed vowel sounds
none of the above
10 The Latter of English alphabet other than vowels care called

Word
vowels
clusters

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D. consonants
11 If you skim a newspaper what are you doing?

A) reading the front page
B) seeing what's in the paper
12 Key words and numbers can help with...
A) skimming
B) scanning
13 What is skimming?
Quickly reading over a text to get the general gist.
Quickly reading over a text to find a specific piece of information which is focused upon
Taking the time to understand the whole text in depth.
14 State True or False:

The inductive method works in the opposite way: it starts from the most specific to the
generalizations and broader theories.
True
False
15 Deductive reasoning works by working from the most general to the most specific. You
can begin by thinking of a theory on some topic of interest.
True
False
(SV)
16. How much listening effect on our communication?
a) 20-35%
b) 5-15%
c) 25-40%
d) 40-70%
Answer
d) 40-70%
17. We listen at _____ % efficiency without training?
a) 20%
b) 25%
c) 30%
d) 35%
Answer
b) 25%
18. How much words could be spoke by a person in a minute?

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a) 70-80
b) 90-100
c) 125-150
d) 120-140
Answer
c) 125-150
1. How much time required to shortly memorize a content?
a) Immediately
b) 5 minutes
c) 10 minutes
d)15 minutes
Answer
a) Immediately
2. A person can think how many words in a minute?
a) 150
b) 200
c) 300
d) 400
Answer
d) 400
3. What will be the third stage of listening?
a)Responding
b) Evaluating
c)Understanding
d) Remembering
Answer
Evaluating
4. In which stage the listener assesses the information they?
a)Responding
b) Evaluating
c)Understanding
d) Remembering
Answer
Evaluating
5. Listening means to respond to advice or request?
a) True
b) True
Answer
a) True
6. Which of these is not step in the listening process??
a) To stop talking

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b) Receiving
c) Misinterpreting
d) Responding
Answer
Misinterpreting
7. Which of these is the first step in the listening process?
a) Stop talking
b) Receiving
c) Interpreting
d) Responding
Answer
Stop talking
8. Which of the following is the third step of listening?
a) Stop talking
b) Receiving
c) Interpreting
d) Responding
Answer
Interpreting
9. _____ is the last step of listening process?
a) Stop talking
b) Receiving
c) Interpreting
d) Responding
Answer
Responding
10. Hearing means perceiving with ears?

a) True
b) False
Answer
a) True
a) Appreciative listening
b) Superficial listening
c) Focused listening
d) Musical listening
Answer
12. Which of these types of listening lacks depth?

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Answer
13. In which of these types of listening, does the listener feel grateful?
Answer
14. Which of these types of listening is not followed by skill listener?
Answer
15. In which of these, the listener puts himself in place of the speaker?
Answer
16. A successful manager should be a trained listener??
a) True
b) False
Answer
a) True
17. Which of these should be avoided for effective listening?
c) Team listening
d) Predicting
Answer
Predicting
18. In which of these does the listener pick up special features?
a) Listening in conversation interaction
b) Listening to structural talks

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c) Predicting
d) Team listening
Answer
a) Listening in conversation interaction
19. A well-organized talk is a ____ talk?
a) Short
b) Long
c) Random
d) Structured
Answer
d) Structured
a) Mental discipline
b)Concentration
c) Prejudices
d) Patience
Answer
c) Prejudices
21. Predicting is the technique to forecast what the speaker will say?
a) True
b) False
Answer
a) True
22. In which of these, should the listener be able to make connection between different segments of speech?
a) Listening to structured talks
b) Links between parts of the speech
c) Team listening
d) Predicting
Answer
b) Links between parts of the speech
a) Note talking
b) Note talking
c) Letter talking
d) Predicting
Answer
a) Note talking
24. Which of these should be avoided while note talking?
a) Concentration
b) Evaluation
c) Listening

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d) Using phrases
Answer
b) Evaluation
25. Which of these is not a deterrent to the listening process?
a) Reference material
b) Chats
c) Scientific text
d) Technical text
Answer
b) Chats
26. Which of these is not a deterrent to the listening process?
a) Lack of interest
b) Ego
c) Confidence
d) Fear
Answer
c) Confidence
27. What will be the third stage of listening?
a) Responding
b) Evaluating
c) Understanding
d) Remembering
Answer
b) Evaluating
31. The average person speaks at what rate??
a) 100 word per min
b) 110 word per min
c) 120 word per min
d) 125 word per min
Answer
d) 125 word per min
28. We have the ability to process approximately how many words of speech per minute?
a) 400-600
b) 600-800
c) 800-1000
d) 1000-1400
Answer
b) 600-800
29. Which of the following is the best definition of empathy?
a) Feeling sorry for other
b) Feeling what someone else is feeling

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c) Understand the situation

d) Feeling guilty
Answer
Feeling what someone else is feeling
(VT)
1. Listening is the ability to accurately receive and interpret messages in the communication process.
a. True
b. False
2. Hearing is an act of perceiving and receiving sound waves/vibrations through ear.
a.True
b. False
3. Listening does not leads to learning.
a. True
b. False
4. There are ........Language Skills.
a) 2
b) 4 ,
c) 3 ,
d) 6
5. Listening is Decoding Skill.
a) True
b) False
6. Reading is a .................skill.
a) Receptive,
b) Productive
c) Dynamic
d) critical
e)
7. There are .............reading styles.
a)3,
b) 4,
c) 5,
d) 6
8. Churning means interpretation and inference.
a) True
i) False
9. Tongue Twister is a great tool for language learners to practice their English pronunciation.
a) True
b) False
10. Linguistics is the study of Language.
a) True

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b) False
11. Phonetics is the study of Pronunciation.
a) True
b) False
12. In Deductive Method the topic sentence comes at the beginning.

a. True
b. False
13. Which method of writing is time related?

a. Inductive,
b. Chronological
14. Which method is used for place and space description?

a) Linear Method,
b) Spatial Method
c) Chronological Method
d) Interrupted Method
(ST)
. Q1) Complete the sentence:
Listening is ______________.
A) voluntary
B) involuntary
C)both voluntary & involuntary
D)none of these
Q2) Complete the statement:
Merriam-Webster defines hearing as the “process, function, or power of perceiving
______________.
A) light
B) sound
C) air
D)word
Q3) Choose the correct option:
It requires the passive listener to
A)fully concentrate
B)understand
C)respond
D)hear
Q4) Determine the correct option:
Complex sentences and complex vocabulary come under:
A)environmental barrier
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B)linguistic barrier
C)psychological barrier
D)physiological barrier
Q5) Choose the exact answer:
Bad speech may lead to:
A)confusion
B)misunderstanding
C)unintelligibility
D)all of these
Q6) Determine the example of Environmental Barrier in listening.
A)anger
B)prejudice
C)smell
D)poor eyesight
Q7) Complete the sentence:
Listening for pleasure and enjoyment is called ________.
A)empathetic Listening
B)critical Listening
C)appreciative Listening
D)passive Listening
Q8) “Seek to understand, before being understood” Interpret its meaning:
A)seeking error
B)empathizing
C)being logical
D)having misconceptions
Q9) Complete the sentence:
Tongue twisters are a collection of words or phrases that are __________ to say correctly.
A)difficult
B)easy
C)both difficult and easy
D)neither difficult nor easy
Q10) Choose the correct option:
“Banana” has _______ syllables
A)2
B)3
C)4
D)5
Q11) Which one is NOT a Type / Technique of Reading Comprehension? Determine.
A)Skimming / Speed Reading
B)Scanning
C)Writing
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D)Assimilation
Q12) Judge the correct option:
To improve reading abilities one should
A)read a long portion of the text
B)focus on key issues in the text
C)jot down the points
D)all of these
(VY)
Q1. Which one is an Example of Environmental barriers in listening?
a) Anger
b) Prejudice
c) Smells
d) Poor Eye sight
Q2. What are basic Types of Listening Skills?
a) Empathetic Listening
b) Critical Listening
c) Appreciative Listening
d) All of these
Q3. Tongue twisters are a collection of words or phrases that are difficult to say correctly and It can be
used as one of the activities in pronunciation practice
a) True
b) False
Q4. Bad speech may lead to:
a) confusion
b) misunderstanding
c) unintelligibility
d) all of these
Q5. Messages are easily being misunderstood by:

a) listening actively
b) listening passively
c) both listening actively & passively
none of these
Q6. Which is not an example of Active Listening Techniques? Determine.

a) building trust and establishing rapport.
b) not providing any feedback
c) demonstrating concern.
paraphrasing to show understanding
(VY)
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Q1. What are the problems that causes low reading?

a) Lack of interest
b) Weak memory
c) Poor vocabulary
d) All of these
Q2. Which one is NOT a Types / Techniques of Reading Comprehension?
a) Skimming / Speed Reading
b) Scanning
c) Writing
d) Assimilation
Q3. ___________________ is like thinking over or stirring up the ideas and words that the reader has
read.
a) Scanning
b) Churning
c) Skimming
d) Assimilation
Q4. “University” has _______ syllables

a) 3
b) 4
c) 5
Q5. In English, __________________ are louder and higher

a) stressed syllables
b) non stressed syllables
c) both stressed and non-stressed syllables
Q6. Report, which amongst the following is not a method of paragraph writing –
a) Skimming
b) Spatial
c) Linear
d) Expository
(HC)
Q1. Hearing is an act of perceiving and receiving sound waves/vibrations through ear.
a. True
b. False
Q2. Appreciative Listening is all about:
a. Coire Idea
b. Appreciative Listening
c. None of the above
d. Both
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Q3. One basic principle is to “seek to understand, before being understood”.

c. True
d. False
Q5. Reading comprehension is not the ability to read a sentence and understand its meaning. It is the
ability to look at written words and process the meaning or ideas behind them.
a. True
b. False
Q6 Problems that cause slow reading:
a. Lack of interest
b. Daydreaming
c. Weak memory
d. All of the above
Q7. Significant components for churning are:
a. All mentioned below
b. Reading between the lines
c. Inferring the lexical and contextual word
d. Understanding the discourse c
Q8. RULES OF GOOD CONVERSATION ARE:
a. Sincere Interest in people & things about 'you’
b. Courtesy
c. Contribute your share
d. All above
Q9. Often, what triggers conversation is personal interest

a. True
b. False
Q10. According to Allan Pease, the desire to feel important try the following techniques:
a. Give sincere compliments
b. Listen attentively
c. Say thank you
d. All above
Q 11 Which of the following is not a Method of Paragraph Writing:

a. Deductive
b. Conductive
c. Chronological
d. Spatial
Q 12 Which one of the following is not an Effective writing Tool:
a) Keep the purpose in mind
b) organization of ideas
c) proper choice of words and phrases
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d) Deficiency of vocabulary
Listening and hearing, both have same meaning:

A. True
B. False
C. Can’t Say
D. Depends
2.Among the following which is/are the type/s of listening?

A. Critical Listening
B. Appreciative Listening
C. Empathetic Listening
D. All of these
3.A kind of ………... barrier to effective Listening V is a Hearing Impairment:
A. Psychological
B. Environmental
C. Physiological
D. Linguistic
4.Tongue twisters Practicing allows people who are learning English to increase their speech skills:
A. True
B. False
C. Can’t Say
D. Depends
5.The …………… of language refers to Pronunciation:
A. Homophones
B. Oxymorons
C. Phonology
D. Physiology
6.A collection of…………………… that are difficult to say correctly are Tongue twisters:
A. Idioms & Phrases
B. Oxymorons
C. words or phrases
D. None of these
7.Which of the following is/ are technique/s of reading?
A. Skimming
B. Scanning
C. Both of these
D. Neither of these
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8.Which of the following is/ are the significant component/ s of churning?

A. Reading between the lines
B. Reading beyond the lines
C. Reading with the lines
D. All of these
9.One should use ………. method of writing to make an inference:
A. Deductive
B. Chronological
C. Inductive
D. None of these
10.
Expository method of writing is used to:
A. Describe the objects in a place
B. Explain a concept
C. Explain a process step by step
D. To show the historical development
11.
One of the features of effective writing is Clarity:
A. True
B. False
C. Can’t Say
D. Depends
12.
There is a difference between speech and conversation:
A. True
B. False
C. Can’t Say
D. Depends
13.
Meaning of Courtesy is:
A. Polite behavior
B. Pleasant behavior
C. Neither of these
D. Both of these
14.
………... language is used in Speech:
A. Informal
B. Casual
C. Formal
D. Vernacular
15.
Which of the following is/ are the ingredient/s of conversation?
A. The Content
B. The Process
C. The Timings
D. All of these
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16.
In Goal Setting, one of the principles is:
A. Clarity
B. Ambiguity
C. Multiple goals
D. All of these
17.
The introvert trait/s in common is /are:
A. Enjoy spending time in Solitude
B. Have large Social Network
C. Garrulous
D. All of these
(HS)
Q1. Listening and hearing mean the same.
A. True
B. False
C. Can’t Say
D. Depends
Q2. Which of the following is/are the type/s of listening?

A. Critical Listening
B. Appreciative Listening
C. Empathetic Listening
D. All of these
Q1. Practicing tongue twisters allows people who are learning English to increase their speech skills.
A. True
B. False
C. Can’t Say
D. Depends
Q2. “Pronunciation refers to the …………… of language

A. Homophones
B. Oxymorons
C. Phonology
D. Physiology
Q3. Tongue twisters are a collection of…………………… that are difficult to say correctly.
A. Idioms & Phrases
B. Oxymorons
C. words or phrases
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D. None of these
1. Which of the following is/ are technique/s of reading?
A. Skimming
B. Scanning
C. Both of these
D. Neither of these
Q2. ……………. is a technique you often use when looking up a word in the telephone book or
dictionary.
A. Skimming
B. Churning
C. Assimilation
D. Scanning
Q3. Which of the following is/ are the significant component/ s of churning?
A. Reading between the lines
B. Reading beyond the lines
C. Reading with the lines
D. All of these
Q1. To make an inference one should use ……….. method of writing.
A. Deductive
B. Chronological
C. Inductive
D. None of these
Q2. Expository method of writing is used to-

A. Describe the objects in a place
B. Explain a concept
C. Explain a process step by step
D. To show the historical development
Q3.Clarity is one of the features of effective writing.

A. True
B. False
C. Can’t Say
D. Depends
(SG)
1. Hearing is only sensing the sound. y
2. Listening is paying careful attention. y
3. Passive listening is to get involved into listening process. N
4. Active listening is to get involved into listening process. y
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5. Topic sentence is main idea or title. Y

6. Unity, emphasis, and coherence are the requisition of an effective paragraph. Y
7. Unity in paragraph refers to paragraph construction methods. Y
8. Chorological writing method relates with time description. Y
9. Inductive & deductive methods are the ways of creating unity in a paragraph. Y
10. There are four dimensions of Language communication. Y
11. Skimming is extensive and fast reading. Y
12. Comprehension is essence or to understand. Y
13. Scanning is intensive, in depth and careful reading. Y
UNIT-2
UNIT II- Conversational& Social Skills
Definition of Conversation; Speech and Conversation: Distinction; Listening and Conversation;
Sustaining Interest; Rules of Conversation; Conversation and Personality; Importance of Conversation:
Competence Relationships; Social Skills: Role of Communication; Purposeful Socializing; Attributes:
Effective Communication; Conflict Resolution;; Relationship Management; Respect; Improvement
Techniques: Feedback;
Goal Setting; Affording Resources; Adopting Interpersonal Skills; Importance.
1. A speech must always present _____

a) facts
b) opinions
c) suggestions
d) perspectives
2. Which of these must be avoided by the speaker?
a) He must convey precise information.
b) He must ensure that the information is understood by the audience.
c) He must inspire the audience to totally accept his point of view.
d) He must force the audience to totally accept his point of view.
3. One should have a very slow pace while giving a presentation.
a.True
b. False
4. Which of these is required to convey large information?
a) Voice
b) Tone
c) Body land
d) Preparation
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5. Which of these factors is not required to determine the purpose of speech?

a) Providing information
b) Discouragement
c) Accepting ideas
d) Entertainment
6. Which of these is not a type of means of speech delivery?
a) Reading
b) Memorization
c) Scolding
d) Impromptu
7. Which of these should be avoided during the delivery of a speech?
a) Confidence
b) Clarity
c) Pauses
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d) Rudeness
8. Communication is a non stop__ .
(A) paper (B) process (C) programme (D) plan
9. Say whether the following statements are true or false.

i) Lack of time is not blamed for unachieved goals.
ii) One should learn to make time to do things of importance.
iii) One should plan one’s time intelligently.
iv) Time is unlimited.
Ans. i) False ii) True iii) True iv) False
10. Fill in the blanks
i) ___ can lead a team to implement new strategies while balancing immediate
and long-term objectives.
ii) ___are typically charismatic individuals, who focus intensely on the truth
iii) ___focus on organisational constraints and perceptions, which they treat as
discussable and transformable
Ans. i) Achievers ii) Alchemists iii) Strategists
11. You receive verbal praise from your caregivers when you behave
appropriately. This positive reinforcement connects to motivation as a(n):
A. incentive
B. extrinsic motivation
C. drive
D. need
12. Normally communication is ___, wherein the information or message is

transferred from one person to another.
a. impersonal
b. interpersonal
c. personal
d. important
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a. Channel
b. Noise
c. Communication
d. feedback
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14. The ___ in the usage of words may be a serious barrier to effective
communication.
a. disturbance
b. discrimination
c. disorder
d. distortion
15. ___ aims at making people work together for the common good of the
organization.
a. communication
b. conversation
c. combination
d. connection
1. Which of these is a communication skill?

A) talking clearly
B) chewing gum
C) looking bored
2) Which of these is a communication skill?
A) talking at the same time as someone else
B) listening to what people say
C) putting your fingers in your ears
3) Which of these is not a communication skill?
A) running
B) texting
C) chatting to people
4) What body language shows you are listening?
A) turning away from the speaker
B) nodding and making eye contact
C) looking out of the window
5) Which of these is not a communication skill?
A) laughing
B) swimming
C) asking questions
6. A speech must always present _____
a) facts
b) opinions
c) suggestions
d) perspectives
7. Which of these must be avoided by the speaker?
a) He must convey precise information.
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b) He must ensure that the information is understood by the audience.

c) He must inspire the audience to totally accept his point of view.
d) He must force the audience to totally accept his point of view.
8. One should have a very slow pace while giving a presentation.
a.True
b. False
9. Which of these is required to convey large information?
a) Voice
b) Tone
c) Body land
d) Preparation
10. Which of these factors is not required to determine the purpose of speech?
a) Providing information
b) Discouragement
c) Accepting ideas
d) Entertainment
11. Which of these is not a type of means of speech delivery?
a) Reading
b) Memorization
c) Scolding
d) Impromptu
12. Which of these should be avoided during the delivery of a speech?
a) Confidence
b) Clarity
c) Pauses
d) Rudeness
13. Communication is a non stop______________.
(A) paper
(B) process
(C) programme
(D) plan
14. Say whether the following statements are true or false.
i) Lack of time is not blamed for unachieved goals.
ii) One should learn to make time to do things of importance.
iii) One should plan one’s time intelligently.
iv) Time is unlimited.
Ans. i) False ii) True iii) True iv) False
15 . Fill in the blanks
i) ___ can lead a team to implement new strategies while balancing
immediate and long-term objectives.
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ii) ___are typically charismatic individuals, who focus intensely on the

truth
iii) ___focus on organizational constraints and perceptions, which they
treat as discussable and transformable
Ans. i) Achievers ii) Alchemists iii) Strategists
(VT)
1. Social skills are the set of skills that allow people to communicate, relate and socialize
with others.
a) True
b) False
c)
2. Socialization stands for the development of the human brain, body, attitude, and
behaviour.
a) True
b) False
3. Socialization does not control human behaviour.

a) True
b) False
4. Which of the following plays a key role in Socialization?
a) Privatization
b) Localization
c) Communication
d) None of these
5. Do Social Skills control human behaviour?
a) Yes
b) No
6. Socialization is not a life-long process.
a) True
b) False
7. Communicating effectively with others is a core social skill.
a) True
b) False
8. Socialization hardly helps in building positive and constructive relationships.
a) True
b) False
9. Relationship Management is a combination of soft skills that a person applies to

connect with others and form positive relationships.
a) Agree
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b) Disagree
10. Relationship Management is a combination of soft skills that a person applies to
connect with others and form positive.
a) True
b) False
11. Building strong professional relationships cannot help you learn new skills and apply
and further develop your current skills.
a) Yes
b) No
12. Strong interpersonal skills will enable you to talk to and work with all types of people,
including managers, coworkers, and customers.
a) Agree
b) Disagree
13. Conflict resolution is the ability to get to the source of the problem and find a workable
solution.
a) True
b) False
14. Successful relationship-building can require a combination of different ................
a) Hard Skills
b) Soft Skills
15. ...........is the ability to maintain healthy relationships and build key connections.
a) Organization
b) Relationship Management
(HC)
1. Social skills are the set of skills that do not allow students to communicate, relate and
socialize with others.
a. True
b. False
2. Socialization is a key factor for learning - and that means connecting, communicating,
interacting and establishing relationships.
a. True
b. False
3. Different social skills

a. Role of Communication
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b. Purposeful Socializing
c. Attributes
d. All of the above
4. Attributes of effective communication in social settings

a. Clear
b. Concise
c. Concrete
d. All of the above
5. Who defined: “Motivation refers to the states within a person or animal that drives
behavior toward some goals”?
a. MORGAN AND KING
b. Murgan and Cockls
c. Neil Armstrong
6. Williams and Krane define the characteristics of an ideal performance state:

a. Absence of fear
b. Not thinking about the performance
c. adaptive focus on the activity
d. All of the above
7. Ways to develop trust at workplace

a. Building Trust takes Hard work
b. Being Honest and supportive
c. Being an Active Listener
d. All of the above
8. In SMART goals “M” stands for Materialistic.

a. True
b. False
9. What is TRUST?
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a. Trust means working with a team of people who understand the goals of their company
and their roles
b. This includes not only knowing your role, but also how it connects to the roles of
others
c. Trust in the workplace boils down internalizing the idea that a company is a team of
interconnected people that have to move together to be most effective, rather than
islands of individuals jockeying for position
d. A, B, C
(VY)
Q2. Listening process can be define as a ___________ of conversation.
a) Active Process
b) Passive Process
Q1. Which one is NOT the basic rule of conversation?

a) Choose a subject of mutual interest
b) Always be the hero of your story
c) Avoid unnecessary details
Q2. Which one is a common introvert Trait?
a) Enjoy spending time in solitude
b) Enjoy being the center of attention
c) Outgoing, enthusiastic, and positive
Q3. Someone who exhibits qualities of both introversion and extroversion is called.
a) Extrovert
b) Ambivert
c) Introvert
.1 - The process of interaction through which the growing individual learns the habits, attitudes,
values and beliefs is called:
a) Conflict Management
b) Socialization
c) Team building
Q.2 - The ability to get to the source of the problem and find a workable solution is called
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a) Disagreement
b) Conflict Resolution
c) Effective Communication
Q.3 - Which one is NOT a feature of Socialization?
a) Socialization takes place only informally
b) Socialization is continuous process
c) Inculcates basic discipline
Q.1 -The object or aim of an action, for example, to attain a specific standard of proficiency,
usually within a specified time limit is called:
a) Ideas
b) Feedback
c) Goals
d) Comments
Q.3 - What are the importance of social skills?
a) Help you build, maintain and grow relationships with colleagues
b) Accomplishing tasks and collaborating with others
c) Expanding your network to learn about and pursue new opportunities
d) All of these
(ST)
Decide Which of the following is/ are the ingredient/s of conversation?
A) The Content
B) The Process
C) The Timings
D) All of these
Conversation creates ………….., judge and select the correct option to complete the
statement
A) Connection
B) Relationship
C) Both of these
D) Neither of these
Decide which amongst the following is not a rule to be followed at the introduction
A) A boy always rises when introduced to anyone
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B) A younger person is presented to an older person

C) One should ignore everyone at the gathering
D) If both are of the same age, it does not matter
Choose which amongst the following is not a sign to join an ongoing conversation
A) People looking around the room
B) Closed and animated conversation
C) Space between people
D) Random exchanges with gaps between comments
Decide and select which amongst the following is not a phrase used for leaving a
conversation
A) I'd better go for a mingle
B) Ok Bye
C) It's been a pleasure knowing you
D) It's been interesting talking to you
Public speaking is the process of speaking to a group of people in a structured, deliberate
manner intended to _________, influence, or entertain the listeners. Choose an appropriate
word to complete the statement
A) Indict
B) Invoke
C) Invert
D) Inform
Decide which amongst the following is/are feature/s of speech
A) Organizational structure
B) Use of formal language
C) Method of delivery
D) All of these
“Do you mind if I join you?” select the process in which the following phrase can be used
A) Interrupting a conversation
B) Ending a conversation
C) None of these
D) Joining a conversation
Determine Which amongst the following is the type of language that cannot be used in a
conversation
A) Profanity
B) Stucured sentences
C) Slang
D) Poor Grammar
“Face to face conversation is the most human and humanizing thing we do,” says
___________ . Select and Complete the following statement by choosing an appropriate
option
A) Shobha De
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B) Sydney Sheldon
C) Sherry Turkle
D) None of these
Conversation is a form of interactive,______________ communication between two or more
people who are following rules of etiquette. Choose an appropriate word to complete the
statement
A) Formal
B) Spalshy
C) Spontaneous
D) None of these
Determine and deduce the meaning of the phrase " Flight from conversation"
A) Increased interest in face to face conversation
B) People enjoying public conversations
C) All ages of people cannot do without phones and screens
D) None of these
“
(SG)
1. Understanding is a physical process. F
2. Mobilizing performance of employees according to Lee Hecht Harrison's 2015 Talent
Mobility Research Report, “means equipping people to take on new
responsibilities or move quickly into new roles as business needs require.” T
3. Motivation is derived from the Latin word ‘movere’ which means ‘to move’ or ‘to
energize’ or ‘to activate’. T
4. INTERNAL SOURCES of MOTIVATION are called PUSH FORCES. T
5. External SOURCES of MOTIVATION are not called PULL FORCES. F
6. Motivation reflects in your learning abilities. T
7. Which one is NOT part of active listening ......
a) Look at the person
b) Encourage the person to talk ......
c) Give advice....
d) Use empathy
8. Which one is NOT one of the ways to give feedback when listening?.........
a) repeat the information back...........
b) give advice.......
c) reflect how the speaker probably feels.........
d) put their statement in your own words, to clarify.
9. What is Main Idea?.........
a) The solutions to problems in a story.........
b) The steps of actions in a text in the exact order they happen........
c) What a paragraph or text is mostly about.......
d) The struggle a character faces in a story
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10. Which is an example of scanning?.........

a) when looking up a word in a dictionary............
b) to quickly discover which articles you would like to read in more detail.........
c) to quickly get the general new for today
d) A novel you read before going to bed
11. There are steps in the WRITING process. .....
a) 1 b) 3 c)5 d)7
12. Contextual and task are two types of job performance. T
13. The characteristics of an ideal performance state is Absence of fear and Not thinking
about the performance. T
14. The characteristics of an ideal performance state is Absence of fear and Not thinking
about the performance. T
15. A goal is a desired result that a person plans and commits to achieve. T
Q1. There is a difference between speech and conversation
A. True
B. False
C. Can’t Say
D. Depends
Q2.Courtesy means-
A. Polite behaviour
B. Pleasant behavior
C. Neither of these
D. Both of these
Q3. Speech uses ……….. language
A. Informal
B. Casual
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C. Formal
D. Vernacular
Q1. Which of the following is/ are the ingredient/s of conversation?
A. The Content
B. The Process
C. The Timings
D. All of these
Q2. The Common introvert trait/s is are-
A. Enjoy spending time in Solitude
B. Have large Social Network
C. Garrulous
D. All of these
Q3. Conversation creates …………..
A. Connection
B. Relationship
C. Both of these
D. Neither of these
Q1. Which of the following is/ are feature/s of socialization?
A. Inculcates discipline
B. Helps to control human behaviour
C. Both ‘a’ and ‘b’
D. Neither ‘a’ nor ‘b’

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Q2. Which of the following is one of the attributes of effective communication?
A. Listening for understanding
B. Listening for reacting
C. Not Listening
D. Partial Listening
Q3. The ability to communicate effectively is a ………… social skills.
A. Less important
B. Core
C. Ancillary
D. None of these
Q1. Respectful Communication means-
A. Staying on topic
B. Asking clear questions
C. Responding fully to the questions
D. All of these
Q2.Feedback should be about ………. and not ……….
A. Personality, behaviour
B. Communication, personality
C. Behaviour, personality
D. Personality, communication
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Q3. One of the principles of Goal Setting is -
A. Clarity
B. Ambiguity
C. Multiple goals
D. All of these
UNIT III- Motivation Skills

Motivation: Definition; Sources of Motivation: Initiative; Willingness To Work; Eagerness to
take on Work; Initiative; Learning Ability; Going Extra Miles; Learning And Analysis;
Motivating Others: Techniques; One To One Correspondence; Understanding; Individual
Motivation; Mobilizing Optimal Performance; Praise and Compliment; Goal Setting for
Individual Employee; Individual Cultivation of Skills; Facilitating Active Involvement; Trust
in the Working Hands.
1. Motivation is:
A. our ability to understand and perceive emotions
B. an internal state that guides our behavior to attain the goal
C. our ability to understand cultural norms and values
D. our ability to adapt to our environment
2. Melissa is a good role model for her team mates. She wants to make sure her team does
well and wins the conference championship. Her desire to attain this goal is described
as:
A. intrinsic motivation
B. extrinsic motivation
C. a drive
D. a need
3. Human beings seek out a sense of belonging as well satisfying feelings of hunger and
thirst. These are examples of a(n):
A. motivation
B. drive
C. need
D. extrinsic motivation
4. The goal of self-actualization is to:
A. find self-fulfillment
B. reach our maximum cognitive potential
C. understand cultural values and practices
D. achieve ego mastery
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5. Which among the following is not a type of motive appeal?

A. Pride
B. Loyalty
C. Hatred
D. Creation
6 As a speaker, you can more easily obtain audience response if you relate your
arguments to your listeners ………. -
A. Personal life
B. motives
C. Love life
D. None of these
7 You avoid bias in a deductive argument by-
A. Avoiding the slippery slope
B. Being aware of false dilemmas
C. Clearing up equivocation
D. All of these
8. Which of the following is not included in techniques of motivation:

a) Radiate positivity
b) Create a comfortable & inspiring workspace
c) Appreciate Efforts
d) Offer an incentive program
e) Never Celebrate achievements
9 Individual Motivation is a driving factor for

a) actions
b) willingness
c) goals
d) All of the above
10 Task performance is dependent on cognitive ability, while contextual performance is
dependent on personality.
a) True
b) False
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11 Goal setting helps in

a) It gives you long-term vision and short-term motivation.
b) It focuses your acquisition of knowledge, and helps you to organize your time
and your resources so that you can make the very most of your life.
c) It allows measuring your progress because you always have a fixed endpoint or
benchmark to compare with.
d) All of the above
12 Trust in the workplace filters down internalizing the idea that a company is a team of
interconnected people that have to move together to be most effective.
a) True
b) False
(SV)
Question #1: Motivation is …
A. A skill
B. Inherited
C. Like intelligence—either one has it or they don’t
D. All of the above
Question #2: Common practices that undermine people’s Psychological Needs are …
A. Applying pressure and demanding accountability
B. Ignoring feelings
C. Discount learning
D. All the above
.
Question #3: Managers cannot motivate people because …
A. They don’t have enough resources
B. People are already motivated
C. They don’t have the skills
D. All the above
.
Question #4: A best practice that helps people shift to an optimal Motivational Outlook is …
A. Praising
B. Status building
C. Framing deadlines as information rather than a form of pressure
D. All the above
.
Question #5: strategies for self-motivation include …
A. Personal incentives and rewards
B. Promoting mindfulness, aligning with values, and connecting to purpose
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C. Competition and treating work like a game to be won

D. All of the above
Question #6 Motivation is best defined as:

1. The physiological process that gives behavior purpose and direction
2. An external drive to satisfy an unsatisfied need
3. The inner force that drives individuals to accomplish personal and
organizational goals
4. All of the above
Question #7 Which of the following are detrimental to employee motivation?
1. Creating only as many office rules as absolutely necessary.

2. Offering praise
3. Communicating clearly
4. Office politics
Q.NO 8 What is the most accurate statement about holding meetings as it pertains to employee
motivation?
1. Hold meetings every day

2. Hold only meetings that are necessary and make them short and to the
point.
3. Never have meetings
4. Let employees criticize each other in meetings.
Q.NO 9 What’s the best way to motivate employees?
1. Criticize in private, Praise in public
2. Criticize in public, Praise in private
3. Criticize in private, Praise in private
4. Criticize in public, Praise in public
Q.NO 10 Which of these things are important in employee motivation?

1. Ability to listen
2. Feeling Empathy
3. Tact
4. All of the above
Q.NO 11. Positive reinforcement is a positive motivational technique:
1. True
2. False
Q.NO 12 Motivation creates a congenial working atmosphere in the organization and promotes
__________- interpersonal skills
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Q.NO 13 Motivation Techniques are internal or external influences that contribute to

productivity, satisfaction at work. Yes
Q.NO 14 Task performance is dependent on cognitive ability, while contextual performance is

dependent on personality.- yes
Q.NO 15 Goal setting do not involves the development of an action plan designed to motivate
and guide a person or group toward a goal. –no
Q.NO 16 Oral communication is the interchange of _____________ between the sender and
receiver. – verbal message
QNO 17 Which amongst the following is the Latin word from which "Motivation" word is
derived
A) Moose
B) Move
C) Movere
D) Moov
Q.NO 18 A sense of effortlessness and belief is called confidence or ____________.
A) Nervousness
B) Criticism
C) Self Efficacy
D) None of these
Q.NO 19 Which amongst the following is not a type of goal
A) Short term goal
B) Long term goal
C) Sharp goal
D) Smart goal
Q.NO 20 Which amongst the following is a type of job performance
A) Difficult
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B) Erractic
C) Exciting
D) Contextual and task
(VT)
1. The term "Motivation" is derived from the word.
a) motize
b) movere
c) Mevere
d) mevire
2. Literal meaning of the word motivation is to............
a) promote
b) proceed
c) activate
d) go ahead
3. Motivation refers to the states within a person or animal that drives behavior toward some
goals.
a) True
b) False
4. Internal Motivation is also known as...............

a) Pull forces
b) Push forces
5. ............. is the action of taking the first step; the ability to think and act without being urged
or told.
a) Decision
b) Initiative
6. ....................inculcates spiritual and moral values in the minds of the young.
a) Motivation
b) Management
7. 3. Broadly speaking Sources of Motivation are.....
a) internal force and external forces
b) common forces
8. Fear, Frustration and Failure are the common excuses given by the people who don't take
initiative.
a) True
b) False
9. Which is the most required reason for motivation out of the following:
a) facility
b) need
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10. "learning is goal directed." Who said?

a) James
b) Williams
11. Plan & Design is one of the five steps of learning.
a) True
b) False
12. "Taking on additional responsibilities", is a significant step to go extra mile.
a) Agree
b) Disagree
(ST)
Q1) Which amongst the following is not a step of "Learning"
A) Assessment
B) Evaluation
C) Plan and design
D) Contradict
Q2) What are the sources of motivation
A) Intrinsic
B) Extrinsic
C) Both of these
D) None of these
Q3) Which amongst the following is the Latin word from which "Motivation" word is derived
A) Moose
B) Move
C) Movere
D) Moov
Q4) A sense of effortlessness and belief is called confidence or ____________.
A) Nervousness
B) Criticism
C) Self Efficacy
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D) None of these
Q5) Which amongst the following is not a type of goal
A) Short term goal
B) Long term goal
C) Sharp goal
D) Smart goal
Q6) Which amongst the following is a type of job performance
A) Difficult
B) Erractic
C) Exciting
D) Contextual and task
(SG)
1. Mobilizing performance of employees according to Lee Hecht Harrison's 2015

Talent Mobility Research Report, “means equipping people to take on new
responsibilities or move quickly into new roles as business needs require.” T
2. Motivation is derived from the Latin word ‘movere’ which means ‘to
move’ or ‘to energize’ or ‘to activate’. T
3. INTERNAL SOURCES of MOTIVATION are called PUSH FORCES. T
4. External SOURCES of MOTIVATION are not called PULL FORCES. F
5. Motivation reflects in your learning abilities. T
6. Which one is NOT part of active listening ...... a) .................................. Look
at the person b)
Encourage the person to talk ...... c) Give advice.... d) Use empathy
7. Which one is NOT one of the ways to give feedback when listening?.........a)
repeat the information back...........b) give advice.......c)
reflect how the speaker probably feels.........d) put their statement in your
own words, to clarify.
8. What is Main Idea?.........a) The solutions to problems in a story..........b) The
steps of actions in a text in the exact order they happen........c) What a
paragraph or text is mostly about.......d) The
struggle a character faces in a story
9. Which is an example of scanning?.........a) when looking up a word in a
dictionary............b) to quickly discover which articles you would like to read in
more detail..........c) to quickly get the general new for today d) A novel you
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read before going to bed

(VY)
10. 1.“Motivation is the complex set of forces starting and keeping a person at work in
an organization.” Defined by:
Stanley Vance
Robert Dublin
McClelland
11. Basic type of motivation can be defined as:
Extrinsic motivation
Intrinsic motivation
Internal and External motivation
12. Why do we need motivation?
It boosts productivity
It builds our habits
It helps us to achieve our goals and dreams
All of these
13. 4."A psychological process related to an abstract or physical object, such as a

person, situation, or message whereby one is able to think about it and use
concepts to deal adequately with that object" is called ?
One To One Correspondence
Understanding
Individual Motivation
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14. 5.Which one is an INPUT component of Individual motivation?
Daily job responsibilities
Salary and pay raises
Job security
15. What are basic techniques of motivating others ?
Praise and Compliment
One To One Correspondence
Mobilizing Optimal Performance
All of these
16. 7. Lock’s recipe for effective goal setting includes:
Setting of challenging but attainable goals.
Too easy or too difficult or unrealistic goals don’t motivate us.
Setting goals that are specific and measurable. These can focus us toward what we
want and can help us measure the progress toward the goal.
17. Both of these
18. Which motivating technique uses Personal SWOT Analysis ?
Facilitating Active Involvement
Individual Cultivation of Skills
Trust in the Working Hands
19. What are the ways to build trust at workplace ?
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Being consistent performer
Regulating the attitude and behaviour
Building accountability
All of these
UNIT IV-
Work-Place Skills Managing Stress; Techniques: Application of 4 A’s; Avoid; Alter; Access;
Adapt; Resilience: Flexibility in Thought and Behavior; Tolerance and Self-Belief; Team-
Work and Communication; Compassion in Leadership; Communication Skills; Listening and
Responding; Speaking Skills; Positive Thinking: Controlling Mind.
(BT)
1. Stress is your body's …………..to anything that requires attention or action.
a) Requirement
b) Possession
c) Response
d) Complexion
2. Technical name for positive stress is ……………..
a) Distress
b) Eustress
c) Pustress
d) Fidgeting
3. Which is not the impact of stress?
a) Appetite changes
b) Restlessness
c) Increased smoking
d) confident
4. Resilience as the process of adapting well in the face of adversity, trauma, tragedy,
threats, or significant sources of stress.
a) True
b) False
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5. Which is not included in developing resilence?

a) Take care of your body
b) Practice mindfulness
c) Avoid negative company
d) Be proactive
e) Look for opportunities for self-discovery
f) Accept change
g) All of the above
6. Flexibility is a personality trait that describes the extent to which a person can cope with
changes in circumstances and think about problems and tasks in novel, creative ways.
a) True
b) False
7. Tolerance is the capacity to express pressure or uncertainty without becoming negative
(e.g. hopeless, bitter or hostile) toward self or others.
a) True
b) False
8. Self-esteem encompasses beliefs about oneself (for example, "I am unloved", "I am
worthy") as well as emotional states, such as triumph, despair, pride, and shame.
a) True
b) False
9. Identify incorrect way of developing self-esteem
a) Use positive affirmations correctly.
b) Identify your competencies and develop them.
c) Never learn to accept compliments.
d) Eliminate self-criticism.
10 Researchers have long known that negative emotions program your brain to do a
……………..action.
a) Multiple
b) Unorganized
c) Specific
d) none
11 Happiness is both the precursor to success and the result of it.
a) True
b) False
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12 Attitude can be developed from

a) Information about an object
b) Affective reactions to an object
c) Learned responses to an object
d) Our own behavior towards an object
e) Maybe our own genetic make-up
f) All of the above
13 Positive emotions ……………your sense of possibility and open your mind up to more
options.
a) Broaden
b) Confined
c) Restricts
d) Lays no effect
14 Which activity does not develop positive thoughts:

a) Motivation
b) Writing
c) Playing
d) Being Happy
15 Self-belief can be defined as confidence in your own skin, abilities or judgments.

a) True
b) False
(SV)
Which of the following is a quality of teamwork?
A. Independence
B. You get credit for your achievement
C. Communication
D. Easy decision making
2. What is a virtual team?
A. A team with one leader
B. A team that is created in one place
C. A team that communicates with technology
Who is the leader?
A. A member with bad behavior
B. The one making decisions
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C. The one teaching the subject in the team

D. The main source of the team
What is interdependence?
A. Selfishness
B. Self-dependence
C. Dependence on others
D. Autonomous learning
How should you communicate with other team members?
A . With Emotional Intelligence
B. With Social Intelligence
C. Discrimination
D. A & B
What are clear responsibilities?
A. Everyone understands the goal
B. Everyone understands their goal
C. Team is full of diversity and each member has individual values
D. Group has outside help
What is the connector able to do?
A. Person who connects people with each other
B. Person who negotiates for a better deal
C. Person who mentors you and hopes to benefit at one point
D. Person who pushes you towards your goal
What does gossiping do to a team?
A. Hurts relationships
B. Leads to unhealthy competition in a team
C. Create selfishness
D. Dampens enthusiasm
Which of the following is true about teamwork
A. It teaches us to not trust other people
B. It allows us to figure out who not to trust
C. We learn how to not work with different personality types
D. Gives us preparation for the work place
What are the benefits of working together?
A. We see our own faults and criticize them
B. Allows each individual to grow and succeed
C. Fails to see personal weaknesses
D. Learns to work independently
12. True or False: An effective team resembles a well-oiled machine.
A. True
B. False
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13. Tolerance is the capacity to express pressure or uncertainty without becoming negative (e.g.
hopeless, bitter or hostile) toward self or others.
a. True
b. False
14. Self-esteem encompasses beliefs about oneself (for example, "I am unloved", "I am worthy") as
well as emotional states, such as triumph, despair, pride, and shame.
a. True
b. False
15. Identify incorrect way of developing self-esteem

a. Use positive affirmations correctly.
b. Identify your competencies and develop them.
c. Never learn to accept compliments.
d. Eliminate self-criticism.
16. Researchers have long known that negative emotions program your brain to do a
……………..action.
a. Multiple
b. Unorganized
c. Specific
d. none
17. Happiness is both the precursor to success and the result of it.
a. True
b. False
18. Attitude can be developed from

a. Information about an object
b. Affective reactions to an object
c. Learned responses to an object
d. Our own behavior towards an object
e. Maybe our own genetic make-up
f. All of the above
(SG)
16. Which one is NOT part of active listening ...... a) .................................. Look
at the person b)
Encourage the person to talk ...... c) Give advice.... d) Use empathy
17. Which one is NOT one of the ways to give feedback when listening?.........a)
repeat the information back...........b) give advice.......c)
reflect how the speaker probably feels.........d) put their statement in your
own words, to clarify.
18. What is Main Idea?.........a) The solutions to problems in a story..........b) The
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steps of actions in a text in the exact order they happen........c) What a

paragraph or text is mostly about.......d) The
struggle a character faces in a story
19. Which is an example of scanning?.........a) when looking up a word in a
dictionary............b) to quickly discover which articles you would like to read in
more detail..........c) to quickly get the general new for today d) A novel you
read before
going to bed
20. There are steps in the WRITING process. ..... a) 1 b) 3 c)5 d)7
21. Contextual and task are two types of job performance. T
22. The characteristics of an ideal performance state is Absence of fear and Not
thinking about the performance. T
(ST)
Q1 Stress is the body's response to anything that requires attention or __________
A) Ignorance
B) Happiness
C) Action
D) None of these
Q2 Which amongst the following are types of stress
A) Eustress
B) Distress
C) both a & b
D) None of these
Q3 Which amongst the following is not an affect of stress
A) Nervousness
B) Calm behaviour
C) Insomnia
D) Bad mood swings

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Q4 What does 4 A's of managing stress stand for
A) Avoid, Awake, Accent, Adapt
B) Avoid, Awake, Accept, Adopt
C) Avoid, Awake, Accept, Adapt
D) Avoid, Alter, Accept, Adapt
Q5 ___________ is the ability to mentally or emotionally cope up with a crisis or to return to

pre-crisis status quickly.
A) Resilience
B) Rest
C) Recovery
D) Refund
Q6 ___________ is an essential part of resilience. By learning how to be more adaptable, you

will be more equipped to respond to adversity or any life crisis you experience.
A) Future
B) Flexibility
C) Funding
D) None of these
Q7 which amongst the following is not a type of communication
A) Verbal
B) Non verbal
C) Formal
D) None of these
Q8 Which amongst the following is a step of process of communication
A) Denouncing
B) Decoding
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C) Debating
D) Debarring
Q9 Which amongst the following are techniques to control mind
A) Visualization
B) Meditation
C) Mirror talk
D) All of These
Q10 ______________ is a feeling of wanting to help someone
A) Consolation
B) Compassion
C) Contraction
D) None of these
Q11 Which amongst the following is not a feature of communication
A) It is a process
B) It is pervasive
C) It involves mutual understanding
D) None of these
Q12 A team must have a specific and clear _________
A) Game
B) Gsp
C) Goal
D) None of these
(VY)
Q.1 "Completed Graduation" is an example of stress called:
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a) Eustress
b) Distress
Q.2 "Unemployment" is an example of stress called:
a) Eustress
b) Distress
Q.3 Which is a stress management technique?
a) Increased smoking
b) Avoid people who bother you
c) Nail biting
Q.1 Which one is not a stress management technique?

a) Manage your time better
b) Nail Biting
c) Learn from your mistakes
Q.2 The ability to mentally or emotionally cope up with a crisis is called:
a) Resilience
b) Flexibility
c) Adaptability
Q.3 The capacity to endure pressure or uncertainty without becoming negative
a) Tolerance
b) Self Esteem
c) Resilience
Q.1 Which one is NOT a principle of Team Work?

a) The team must have a clear, specific goal.
b) The team must have Incompetent team members.
c) The team must have a collaborative climate
Q.2 What is the Role of Communication in Team Work?
a) It will build a common purpose among team members
b) It develops a sense of belonging and strengthen relationships
c) All of these
Q.3 A feeling of wanting to help someone:
a) Compassion
b) Passion
c) Determination
Q.4 The practice of keeping one’s mind under one’s command and thus, ensure mindfulness is
called:
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a) Speaking Skills
b) Mind Control
c) Listening Skills
Q.5 The ability to accurately receive and interpret messages in the communication process is
called:
a) Speaking Skills
b) Mind Control
c) Listening Skills
Q.6 What are the Techniques to Control Mind?
a) Listening
b) Meditation
c) Speaking
(VT)
1. Stress is your body's response to anything that requires attention or action.
a. True
b. False
2. Distress is also known as.....

a. Unstructured stress
b. Negative Stress.
3. Fidgeting is one of the examples of ......

a. Negative Stress
b. Positive Stress
4. Fidgeting is one of the examples of ......

a. Negative Stress
b. Positive Stress
5. Response in communication is must.

a. True
b. False
6. Communication is a ............
a. Tool
b. Process
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c. Arrangement
d. Reaction
7. The term "communication" is derived from........root.

a. Latin
b. Greek
c. Spanish
d. French
8. A compassionate leader ................ employees to talk about their problems and to

provide support for one another.
a. Encourages
b. Discourages
Q1. What does ‘R’ mean in SMART Goals?
A. Radiating energy
B. Ravishing
C. Reservoir if experience
D. Realistic
Q2.What does SWOT stand for?
A. Strength, weakness, opportunity, threat
B. Strength, weakness, optimism, training
C. Strength, working, optimal , training
D. None of these
Q3. You can ensure trust by-
A. Being an active listener
B. Being a consistent performer
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D. Netiher ‘a’ nor ‘b’
Q1. Which of the following is called Positive Stress?
A. Ewestress
B. Eustress
C. Evstress
D. None of these
Q2. Stress is always bad.
A. True
B. False
C. Can’t say
D. Depends
Q3. 4As technique of stress management is called-
A. Alter, Adapt, Accept, Avoid
B. Altar, Adapt, Accept, Avoid
C. Alter, Adept, Accept, Avoid
D. Alter, Adopt, Accept, Avoid
Q1. Tolerance refers to-
A. Endurance
B. Stress
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C. Pressure
D. Anxiety
Q2. Select the correct spelling-
A. Beleif
B. Beleef
C. Belief
D. None of these
Q3. The way/s to improve self esteem is/ are-
A. Change your thinking
B. Focus on your values
C. Focus on positive emotions
D. All of these
Q1. Which of the following is/ are the principle/s of Team Work?
A. Clear, specific goals
B. Result driven structure
C. Unified Commitment
D. All of these
Q2.Communication between two friends can be termed as-
A. Vertical Communication
B. Informal Communication
C. Formal Communication
D. None of these
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Q3. Which of the following is/ are the importance of communication at the workplace?
9. A. Improves productivity
10. B. Develops good environment
11. C. Team development
D. All of these
Q1. To do or say something in a positive way in reply is called-
A. Listening
B. Reacting
C. Responding
D. None of these
Q2. What is the meaning of “Color your vocal delivery”?
A. To learn vocal dynamics that will make you an exciting speaker
B. To wear colored collar for the stage performance
C. To Bias your opinion
D. None of these
Q3. Which of the following is/ are the techniqe/s of Mind Control?
A. Talking to your best friend
B. Giving alms to the poor
C. Visualization
D. All of these
Q1. What does ‘R’ mean in SMART Goals?
A. Radiating energy
B. Ravishing
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C. Reservoir if experience
D. Realistic
Q2.What does SWOT stand for?
A. Strength, weakness, opportunity, threat
B. Strength, weakness, optimism, training
C. Strength, working, optimal , training
D. None of these
Q3. You can ensure trust by-
A. Being an active listener
B. Being a consistent performer
D. Netiher ‘a’ nor ‘b’
Q1. Which of the following is called Positive Stress?
A. Ewestress
B. Eustress
C. Evstress
D. None of these
Q2. Stress is always bad.
A. True
B. False
C. Can’t say
D. Depends
Q3. 4As technique of stress management is called-

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A. Alter, Adapt, Accept, Avoid
B. Altar, Adapt, Accept, Avoid
C. Alter, Adept, Accept, Avoid
D. Alter, Adopt, Accept, Avoid
Q1. Tolerance refers to-
A. Endurance
B. Stress
C. Pressure
D. Anxiety
Q2. Select the correct spelling-
A. Beleif
B. Beleef
C. Belief
D. None of these
Q3. The way/s to improve self esteem is/ are-
A. Change your thinking
B. Focus on your values
C. Focus on positive emotions
D. All of these
Q1. Which of the following is/ are the principle/s of Team Work?
A. Clear, specific goals
B. Result driven structure
C. Unified Commitment
60

STUDY ZONE
D. All of these
Q2.Communication between two friends can be termed as-
A. Vertical Communication
B. Informal Communication
C. Formal Communication
D. None of these
Q3. Which of the following is/ are the importance of communication at the workplace?
A. Improves productivity
B. Develops good environment
C. Team development
D. All of these
Q1. To do or say something in a positive way in reply is called-
A. Listening
B. Reacting
C. Responding
D. None of these
Q2. What is the meaning of “Color your vocal delivery”?
A. To learn vocal dynamics that will make you an exciting speaker
B. To wear colored collar for the stage performance
C. To Bias your opinion
D. None of these
Q3. Which of the following is/ are the techniqe/s of Mind Control?
A. Talking to your best friend
B. Giving alms to the poor

61

STUDY ZONE
C. Visualization
D. All of these
Unit-5
Creativity: Definition; Characteristics of Creative Person: Fluency; Originality; Curiosity;
Critical Thinking: Definition; Abilities: Discerning Facts and Claims; Credibility Analysis;
Identifying Valid Reasons; Distinguishing Relevant from Irrelevant Fact/Claims; Detecting
Bias; Knowing the Hidden Motives; Creative Methods; Features.
1. Creativity can be defined as the entire process by which ideas are ______.
A) generated, developed, and transformed into value
B) generated, but are not developed or transformed into value
C) generated, but only if there is an end value determined beforehand
D) generated, with or without a goal in sight
2 Which of the following is a way to enhance positive emotions at work?
A) Providing background music
B) Humor
C) Meditation
D) All of these
3 The effect of workload pressure on creativity is ______.
A) positively correlated
B) negatively correlated
C) difficult to gauge
D) minimal; these are two different concepts
4 To create a culture of innovation, organizations often have to ______.
A) hire consultants
B) modify or create new myths, stories, language, and metaphors
C) establish success parameters
D) modify employee expectations
5 All of the following contribute to or influence a person's intrinsic motivation EXCEPT
for ______.
A) interests
B) culture
C) values
D) attributes
6 The biggest challenge facing public and private enterprises in the future will be the
______.
A) neutral pace and the separation of global society into individual systems
B) accelerating pace and complexity of global society operating as a massively
interconnected system
C) decline of global society to operate as an interconnected system
62

STUDY ZONE
D) Decline of global society to operate as an individual system.
7 All of the following are characteristics of the creative process EXCEPT for ______.
A) long, rather than short in duration
B) ambiguous, rather than certain and concrete
C) oriented toward defining problems rather than finding short-term fixes
D) involving simple mental models to solve bigger problems
8 ………………………is the ability to think about unique and original ideas or
improvements in the existing ideas.
A. Creativity
B. Critical Thinking
C. Originality
D. fluency
9 Creativity allows public organizations to be ______.
A) adequately funded for future operations
B) responsive and to develop new and better ways of serving citizens
C) more process oriented
D) efficient at reducing overheads
10 Critical Thinking is the ability to apply reasoning and logic to unfamiliar ideas,
opinions and situations.
A. True
B. False
11 Thinking critically involves seeing things in an ………………minded way.
A. Open
B. Close
C. Mixed
D. creative
12 A critical thinker does not have …………….ability.

A. Open-mind
B. Absolutism
C. Discipline
D. biased
13 Fact is something that could not be verified in time and space.

A. True
B. False
14 A claim is a debatable statement that an author manifests in a text or theoretical
construction, so that the reader accepts it, something that not everyone will accept.
A. True
63

STUDY ZONE
B. False
15 To distinguish claim from the fact is to check whether the statement is purely
……………….
a. Subjective
b. Objective
c. Learned
d. none
33. Which of the following kinds of communication do students spend most time engaged
in:......... a. Listening.......... b.Speaking..............c.Reading ....................d.Writing
34. Which of the following behaviors are part of active listening?...........a) maintain
eye contact.........b) nodding and making eye contact...........c) asking for
clarification..........d) all of the above.
35. Conversation in general differs from other forms of oral communication with respect to
its:.........a. Structure................b. Purpose............ c. Techniques. ........ d.
Informality
36. Understanding the process of communication is a major challenge in team. F
37. Skills for Managing Team Communication requires………………………
38. Barriers are stopping, distortion of message, hindrance, or problem in process of
communication. T
39. Leaders are……………..
40. Leaders have…………………
41. There are mainly three types of leadership style.
42. Tell the name of a charismatic leader…………………..
43. Hearing is sensing sound, understanding it consciously and responding. Y
44. Listening is mainly of two types active and passive, though there are many types of
listening. Y
45. We should always think before we speak. Y
46. Positive thinking reflects optimistic attitude. y
47. Visualization and meditation are the ways to control mind. Y
48. A creative person has fluency, originality, and curiosity. T
49. Critical Thinking is not the ability to apply reasoning and logic to unfamiliar ideas,
opinions, and situations. F
50. Fact can not be verifiable in time and space. F
51. A claim is a statement about a subject and it can be debatable. T
(SV)
64

STUDY ZONE
1.Being Innovative does not require creativity.

True
False
2. Creative Is . . .
a. The act of turning new and imaginative ideas into reality
b. The process of bringing something new into being
c. Requires passion and commitment.
d. All of the above
3. To develop your creativity, you should…
a. Commit Yourself to Developing Your Creativity
b. Reward Your Curiosity
c. Be Willing to Take Risks
d. All of these will develop creativity.
4. To enhance your creativity, you should…
a. Not be willing to take risks
b. Be insecure in your abilities
c. None of these
d. All of these
5. A positive personality trait of a creative person can be
Artistic
Open-minded
Sense of Humor
All of the above
6. Trying new approaches to get things done
Collaboration
Communication
Creativity
Critical Thinking
7. Creative attitudes and personality trait can't be strengthened.
True
False
8. What are the 4 areas of creativity that are assessed on a rubric?
Fluency, Flexibility, Originality, Elaboration
Fun, Movement, and Dance
Use of color and art
Flexibility, Originality, Fun, Frequency
9. Innovation is…
a. Creation
b. The production or implementation of an idea
c. Being new
65

STUDY ZONE
d. Symbolic
(VT)
1. Critical Thinking is the ability to apply reasoning and logic to unfamiliar ideas,
a. True
b. False
2. A ........... is a statement that one subject, such as a person or organization, makes about
a subject.
a. Fact
b. Claim
c. Statement
d. Datum
3. Facts usually do not stand on their own as effective evidence. Facts require careful
analysis to relate to the claim(s).
a. Agree
b. Disagree
4. An argument is not sound/unsound or relevant/irrelevant if it leads to a false or dubious

conclusion.
a. True
b. False
5. Thinking critically doesn't involve seeing things in an open- minded way.

a. Agree
b. Disagree
6. Absolutism is one of the abilities of a…………..

a. Critical Thinker
b. Philosopher
c. None of these
d. Both a and b
e.
7. The below mentioned steps are the phenomenon that constitutes the process of
credibility analysis of an argument. Choose the correct one:
a. Consider the validity of the argument
b. Make sure the argument is sound
c. Assess the credibility of the source
d. All above
66

STUDY ZONE
8. Mark whatever is not included in motive appeals:

a. Pride
b. personal enjoyment
c. both of these
d. none of these
9. ...........................are the characteristics of a creative person.

a. Fluency
b. Originality
c. Curiosity
d. All of these
(HS)
Q1. Creativity is an innate talent and can’t be learned.
A. True
B. False
C. Can’t say
D. Depends on the upbringing of a person
Q2. Fluency means-
A. Generating a lot of ideas
B. Generating unique ideas
C. Generating vague ideas
D. None of these
Q3. The three characteristics of a creative person are-
67

STUDY ZONE
A. Originality, Sincerity, Objectivity
B. Discipline, fluency, energetic
C. Fluency, curiosity, originality
D. Curiosity, fluency, sincerity
Q1. Which of the following is/ are the ability/ies of a critical thinker?
A. Skepticism
B. Discipline
C. Self- Awareness
D. All of these
Q2. What is the meaning of SKEPTICAL?
A. To have a positive attitude
B. To have a negative attitude
C. To have an attitude of trust
D. To have an attitude of doubt
Q1. If the evidence are objective and factual, we can accept the argument’s conclusion as……
A. True
B. False
C. Hypothetical
D. Subject to discussion
Q2. Meaning of Plausible is-

68

STUDY ZONE
A. That you can believe
B. That you can’t believe
C. Strong
D. None of these
Q3. Credibility analysis can be done by-
A. Detecting bias
B. Knowing hidden motives
D. Neither ‘a’ nor ‘b’
Q1.Which of the following is/ are the way/s of detecting bias in an argument?
A. Look for false clauses
B. Look at the dress of the speaker
C. Look at the physical environment
D. All of these
Q2. Which of the following is/ are the type/s of motive appeals?
A. Loyalty
B. Imitation
C. Reverence
D. All of these
Q3. What is the meaning of EQUIVOCATION?

69

STUDY ZONE
A. Use of ambiguous language to conceal the truth.
B. Use of ambiguous language to reveal the truth
C. Use of ambiguous language for fun
D. None of these
(ST)
Q1) _____________is defined as the tendency to generate or recognize ideas, alternatives, or

possibilities that may be useful in solving problems, communicating with others, and
entertaining ourselves and others.
A) Content
B) Creativity
C) Culture
D) None of these
Q2) Which amongst the following is not a characteristic of a creative person
A) Originality
B) Curiosity
C) Fluency
D) Arrogance
Q3) The ability to produce many ideas quickly is called
A) Furnishing
B) Fantasy
C) Fluency
D) None of these
Q4) The ability to produce ideas that are unusual is called
A) Obesity
B) Origin
70

STUDY ZONE
C) Originality
D) None of these
Q5) The ability to ask revealing questions is called
A) Companionship
B) Culture
C) Curiosity
D) None of these
Q6) _________ Thinking is the ability to apply reasoning and logic to unfamiliar ideas,
A) Conical
B) Cubicle
C) Crucial
D) Critical
Q7) Once a claim is proved, it becomes a __________.
A) Food
B) Foot
C) Face
D) Fact
Q8) Which amongst the following is a feature of credibility analysis
A) Refusing what one has to say
B) Acceptance of every claim
C) Comparing the argument with your background knowledge
D) None of these
Q9) Which amongst the following is not a method of credibility analysis
A) Distinguishing between relevant and irrelevant facts
B) Knowing hidden motives

71

STUDY ZONE
C) Detecting bias
D) None of these
Q10) Which amongst the following is not a type of motive appeal
A) Loyalty
B) Creating
C) Reverence
D) None of these
Q11) "The author/speaker uses inflammatory language: in the most extreme cases, racial
epithets, slurs, etc." This is an example of
A) Biasness in an argument
B) Reverence in an argument
C) happiness in an argument
D) None of these
Q12) An argument is not sound or relevant if it leads to a dubious or false ________
A) Convert
B) Contact
C) Conclusion
D) None of these
(VY)
Q.1 The ability to ask revealing questions is called:

a) Fluency
b) Curiosity
c) Originality
Q.2 The ability to produce ideas that are unusual is called:
a) Curiosity
b) Fluency
c) Originality
Q.3 The ability to apply reasoning and logic to unfamiliar ideas, opinions and situations is
72

STUDY ZONE
called:
a) Critical Thinking
b) Creativity
c) Originality
Q.1 Which statement is true for application of speaking & writing?
a) Rely upon facts as your sole evidence
b) Use facts to support your claims
Q.2 Something that could be verified in time and space is called:
a) Fact
b) Claim
Q.3 What are the features of Credibility Analysis?
a) Making sure the argument is sound
b) Assessing the credibility of the source
c) All of the above
Q.4 Which statement is true about Claim?
a) Claim is a non- debatable statement
b) A claim can be a judgement
Q.1 Which one is NOT a method of Credibility Analysis?
a) Considering the validity of the arguments
b) Accepting the irrelevant facts/ claims
c) Knowing hidden motives
Q.2 How to detect an author's/speaker’s possible bias and prejudice?
a) The author/speaker uses inflammatory language
b) The author/speaker consciously presents evidence that serves to tell only one side of an
event
c) All of the above
Q.3 What are the factors affecting the relevance or irrelevance of an argument?
a) The truth or acceptability of the reasons
b) Whether or not the reasons support the conclusion
(HC)
1. The suitable meaning of SKEPTICAL is:
A. To have a positive attitude
B. To have a negative attitude
73

STUDY ZONE
C. To have an attitude of trust

D. To have an attitude of doubt
2. A critical thinker has following ability/ties:

A. Skepticism
B. Discipline
C. Self- Awareness
D. All of these
3. The three characteristics of a creative person are:

A. Originality, Sincerity, Objectivity
B. Discipline, fluency, energetic
C. Fluency, curiosity, originality
D. Curiosity, fluency, sincerity
4. The meaning of EQUIVOCATION among the following:

A. Use of ambiguous language to conceal the truth.
B. Use of ambiguous language to reveal the truth
C. Use of ambiguous language for fun
D. None of these
5. The way/s of detecting bias in an argument are:

A. Look for false clauses
B. Look at the dress of the speaker
C. Look at the physical environment
D. All of these
6.. The type/s of motive appeals are:

A. Loyalty
B. Imitation
C. Reverence
D. All of these
74

STUDY ZONE
Sof
tSki
llI
IMockQuest
ionPaper
Q1.Howmuchwor
dscoul
dbespokebyaper
soni
nami
nut
e?
a)70-80
b)90-100
c)125-150
d)120-140
Q2Li
steni
ngmeanst
orespondt
oadv
iceorr
equest
?
a)Tr
ue
b)Fal
se
Q3.Whi
choft
hesei
snotst
epi
nthel
i
steni
ngpr
ocess?
?
a)Tostopt al
ki
ng
b)Recei
ving
c)Misi
nterpret
ing
d)Responding
Q4.Hear
ingmeansper
cei
vi
ngwi
thear
s?
a)True
b)False
Q5.Whi
choft
hesei
snotat
ypeofl
i
steni
ng?
a)Appreci
at i
velisteni
ng
b)Superfi
ciall
istening
c)Focusedl i
stening
d)Musi
cal
li
steni
ng
Q6.Whi
choft
heseshoul
dbeav
oidedf
oref
fect
ivel
i
steni
ng?
a)Pre-
li
steninganaly
sis
b)Li
steni
ngt ostruct
uredt
alks
c)Team li
stening

STUDY ZONE
d)Pr
edi
cti
ng
Q7.Awel
l
-or
gani
zedt
alki
sa_
___t
alk?
a)Short
b)Long
c)Random
d)Str
uctur
ed
Q8.Whi
choft
hesei
sbasedofef
fect
ivel
i
steni
ng?
a)Talking
b)Notet alking
c)Lettertalking
d)Predicti
ng
Q9.Li
steni
nga_
___
___
_ment
alpr
ocesst
hatpl
ayv
ital
rol
einourdai
l
yli
fe?
a)Absor babl
e
b)Visi
ble
c)I
nv i
sible
d)Ecoabl e
Q10.Accordi
ngtor
esear
ch,
aboutwhatper
centofeachdaydoest
heav
erageper
son
spendl
isteni
ng?
a)65%
b)45%
c)35%
d)25%
Q11.Act
ivel
i
steni
ngi
nvol
vesr
espondi
ngi
nwhatt
hreeway
s?
a)Content
, f
eeli
ngandt hought
b)Feel
ing,understandi
ngandt hought
s
c)Thoughts,skil
l
sandunder st
anding
d)Mentall
y,verball
yandnon-verbal
ly

STUDY ZONE
Q.
12Whichofthefol
l
owi
ngki
ndsofcommuni
cat
iondost
udent
sspendmostt
ime
engagedin:
a.l
i
steni
ng

b.speaki
ng

c.r
eadi
ng.

d.wr
it
ing
Q13.Wit
hout___
__skil
ls,t
heabi
li
tyt
opr
ogr
essi
nthewor
kingwor
ldandi
nli
fe,
itsel
f
wouldbenear
lyimpossibl
e
a)Li
steni
ng
b)Speaki
ng
c)Writ
ing
d)All
ofThem
Q14.Whi
choft
hesef
act
orsi
snoti
nvol
vedi
nthedet
ermi
nat
ionofcor
rectt
one?
a)Pi
tch
b)Dressi
ngSt
yle
c)Quali
ty
d)Str
ength
Q15.Ski
ll
sthatal
lowt
hespeakert
oconv
eyhi
smessagei
na_
___
_manner
a)Passi
onat e
b)Thoughtful
c)Convi
ncing
d)All
ofthem
Q16.Whi
choft
heseshoul
dbeav
oidedf
oranef
fect
ivespeech?
a)Determinati
onofthepur
pose
b)Select
ionofmessage
c)Lackofinterest

STUDY ZONE
d)Sel
ect
ionoft
heme
Q17.Whi
choft
heseshoul
dbeav
oidedf
oranef
fect
ivespeech?
a)Planni
ngofspeech
b)Prepar
ati
onofspeech
c)Longsentences
d)Organi
sati
on
Q18.Whati
sthemaxi
mum t
imef
orashor
tspeech?
a)Tenminutes
b)Thi
rt
ymi nut
es
c)For
tyFi
vemi nut
es
d)OneHour
Q19.Whi
chonepr
obl
em i
smost
lyf
aceddur
ingspeaki
ng?
a)Lackofconfi
dence
b)shyness
c)Timepressur
e
d)fearofbei
nglaughedat
Q20.I
nterper
sonalmeans:
-
a)facetofaceint
eract
ion
b)Exchangeofinformati
on
c)Exchangeofpersonalinf
ormat
ionwi
thf
ami
l
yorf
ri
ends
d)AandBBot h
Q21.I
nfor
malspeaki
ngmeans:
-
a)facetofaceint
eract
ion
on
ormat
ionwi
thf
ami
l
yorf
ri
ends
d)AandBBot h
Q22._
__communi
cat
ioni
ncl
udest
oneofv
oicebody
language,
faci
alexpr
essi
onset
c

STUDY ZONE
a)Non-Ver
bal
b)Ver
bal
c)Noti
ce
d)Let
ter
Q23.Whi
l
espeaki
ng,
whi
chonei
smosti
mpor
tant
a)Fl
uency
b)Vocabular
y
c)Grammer
d)Pronounci
ati
on
Q24.Youneedtof
indoutsomeonesnumberi
ntel
ephonebook.Whi
choft
hesest
yle
youwil
ladopt
?
a)Ski
mmi ng
b)Scanni
ng
c)Churni
ng
d)Assimi
lat
ion
Q25.Youwantt
oreadanewspaperar
ti
cle.Whi
choft
hesest
yley
ouwi
l
ladopt
?
a)Ski
mmi ng
b)Scanni
ng
c)Churni
ng
d)Assimi
lat
ion
Q26.Compl
etet
hef
oll
owi
ngst
atement
:Awel
l
‐wr
it
tenpar
agr
aphshoul
d__
___
___
a)f
ocusonasi
ngl
ecoher
enti
dea
b)Consi
stofl
ogi
cal
l
yconnect
edsent
ence
c)hav
eat
opi
csent
ence
d)Al
loft
hem
Q27.Whati
sa
topi
csent
ence?

STUDY ZONE
a)Asentencewithsignalwordsthati
ncreaseeff
ecti
venessoforganizati
on.
b)Awayt oconcludetheparagraphsothereaderknowswhatt heentir
eparagraphwas
about.
c)Reasons,examples,andotherdet
ail
sthatsupportthemainpointoftheparagraph.
d)Thesentencethatexpressesthemainpoint
,oridea,ofapar
agr aph.
Q28.Aparagr
aphgi
vesexpr
essi
ont
othought
sinanywr
it
ing.
a)True
b)False
Q29.Whichofthesei
snotani
mpor
tantf
eat
ureofapar
agr
aph?
a)Length
b)Breadth
c)Unit
y
d)Coherence
Q30.Anaver
agelengt
hofsent
encei
napar
agr
aphshoul
dbe_
___
_
a)15to20words
b)25to30words
c)2to5words
d)5to10words
Q31.
Wher eshoul
dt hemai
nideabeputupi
napar
agr
aph?
a)I
nthebeginning
b)I
nthemi ddl
e
c)Attheend
d)Aft
ertheparagraph
Q32.Whichoftheseshoul
dbeav
oidedi
napar
agr
aph?
a)Cour
tesy
b)Posi
ti
veatt
it
ude
c)Di
scri
minat
orylanguage
d)Pol
it
eness
Q33.Conver
sati
on,
ingener
al,
dif
fer
sfr
om ot
herf
ormsofor
alcommuni
cat
ionwi
th
r
especttoit
s:
a)Techni
que

STUDY ZONE
b)Str
uctur
e
c)I
nformali
ty
d)Purpose
34.Soci
alconv
ersat
ioni
sal
soknownas:
a)meaningl
esscommuni
cat
ion
b)i
dletal
k
c)Chi
t-
Chat
d)Gossip
Q35.Whi
choft
hef
oll
owi
ngi
snotachar
act
eri
sti
cofconf
li
ct?

a.expr
essedst
ruggl
e

b.i
ndependentpar
ti
es

c.per
cei
vedi
ncompat
ibl
egoal
s

d.per
cei
vedi
nter
fer
encef
orout
sidepar
ti
es
Q36.Conf
li
cti
s

a.anunav
oidabl
efactofl
i
fe

b.somet
imesconst
ruct
ive

c.adest
ruct
ivef
orcei
nrel
ati
onshi
psi
fcont
inual
l
yav
oided

d.al
loft
heabov
e
Q37.Whi
choft
hef
oll
owi
ngi
sat
act
icofav
oidi
ngconf
li
ct?

a.compet
ing

b.st
onewal
l
ing

c.aut
onomy

d.compr
omi
sing
Q38.Foref
fect
ivecommuni
cat
ion,
whi
choft
hesecommandment
sshoul
donenot

STUDY ZONE
fol
l
ow?
a)Objecti
veofcommuni
cat
ion
b)Inadequat
emedium
c)Clari
ty
d)Adequatemedium
Q39.___aimsatmakingpeopl
ewor
ktoget
herf
ort
hecommongoodoft
heor
gani
zat
ion.
a.communi cat
ion
b.conversation
c.combinat i
on
d.connection
Q40. ___meansl ooki
ngqui
ckl
yov
erat
ext
bookt
ogetagener
alsuper
fi
cial
ideaoft
he
content.
a.scanning
b.extensivereadi
ng
c.skimmi ng
d.int
ensive
Q41.Themostcr uci
alpar
toft
he_
__pr
ocessi
sthi
nki
ngofconv
ert
ingt
o__
_whatone
hears.
a.reading,understandi
ng
b.speaking,meani ng
c.hearing,i
nterpreti
ng
d.li
stening,meani ng
Q42.Whichofthefoll
owingisnotani
mpor
tantaspectofempl
oyeei
nvol
vement
?
a)Employeemot i
vat
ion
b)Employeeempower ment
c)Team andTeamwor k
d)Keepi
ngempl oyeemoraledown
Q43.Moti
vati
onist
heprocessofsti
mulat
ingpeopl
etoaccompl
i
sh_
___
___
__
a)Desi
redgoals
b)Desi
redhomework
c)Desi
redassi
gnment
d)Desi
redhomeworkandassignment
Q44.Motivati
onisthepr
ocessofat
temptingt
oinf
luenceot
herstodothei
rwork
thr
oughthepossibil
it
yofget
ti
ngrewards.Whogavethi
sdefi
nit
ionof‘
moti
vat
ion’
?
a)EdwinB.Flippo
b)E.F.
L.Breach
c)Crosby
d)Deming

STUDY ZONE
Q45.Whichoftheopt i
onsisincor
rectwi
thr
espectt
othei
mpor
tanceof‘
empl
oyee
motiv
ati
on’?
a)I
tpromotesempl oyeeinvol
vement
b)I
tpromotesjobsat i
sfact
ion
c)Reducesabsenteei
sm
d)I
ncreasesabsenteeism
Q46.Mot iv
ationcr eat
esacongeni
alwor
kingat
mospher
eint
heor
gani
zat
ionand
promotes_ _________
a)Int
ernalhatred
b)Externalhatred
c)Int
erpersonal cooperat
ion
d)Int
ernalandext ernalhatr
ed
Q47. Whichofthef ol
l
owi
ngi
snotpar
toft
hebasi
cneedsment
ionedbyMasl
ow?
a)Physiologi
calneeds
b)Safetyneeds
c)Socialneeds
d)Hazardneeds
Q48.Accor dingtoMaslow’shi
erarchyofneeds,whichoft hef
oll
owi
ngdoesnotbel
ong
tosafetyneeds?
a)Protect
ionf rom f
ir
eandaccident
b)Lackofeconomi csecuri
tyi
nvol
v i
nghealt
handi nsurance
c)Thedesir eforanorderl
yandpredict
ableenvi
ronment
d)Thedesi retoknowt heli
mit
sofacceptablebehav i
or
Q49.Li
steni
ngi
nwhi
chl
i
stenerv
erbal
l
yrespondst
othespeakeri
sknownas….
a) Passi
veLi
steni
ng
b) Act
iveLi
steni
ng
c) Empat
het
icLi
steni
ng
d) Hear
ing
Q50.Whenaparagr
aphhast
opi
csent
encei
nst
art
ing,
whi
chst
yleofwr
it
ingi
s
f
oll
owed:
a)I
nduct
ive

STUDY ZONE
b)Deduct
ive
c)Spat
ial
d)chr
onol
ogi
cal

STUDY ZONE
Questions
Second Semester
Soft Skill
Unit III
1. Define motivation in a simple sentence.

Ans: Motivation is those things or reasons that drive people to do something.
2. Why is it necessary to have motivation in a work-place?

Ans: Motivation is a process that generates, supports, flourishes and maintains goal oriented
behaviour in a work-place.
3. Give two examples of motivated behaviour.

Ans: Participating in a sport because it is fun and you enjoy it and volunteering because you
need it to meet a school or work requirement.
4. What is Maslow’s theory about motivation?

Ans: People have needs divided into five categories in a hierarchical order. The movement from
one need to another, as soon as a need is fulfilled, is upward. At the bottom is physiological
need and at the top is the need of self-actualisation.
5. What are physiological needs according to Maslow?

Ans: Food, water, clothes and shelter.
6. What are the safety needs according to Maslow?

Ans: Protection from threats and deprivations.
7. What do you understand by the term ‘social need’?

Ans: Need for association affiliation and friendship.
8. What do you understand by the term ‘self-esteem’?

Ans: It is a basic human desire to be recognized and respected.
9. What is ‘self-actualization’?
Ans: Self-actualization is the highest level need to which a human being can aspire. A person
looking for it desires opportunity for personal development, learning, and
fun/creative/challenging work.
10. Why is it necessary to understand Maslow’s theory?

Ans: So that leader can differentiate and identify his workers individually with different needs
and motivate them individually.
11. What is Herzberg’s Two-factor theory?

STUDY ZONE
Ans: Hertzberg classified needs into two broad categories namely hygiene factor and motivating
factor. Hygiene factors are needed to make sure that employees are not dissatisfied with the
work environment and motivation factors are those that help motivate the employees to stay
focused on higher performance.
12. Why do we need to study Herzberg?

Ans: In order to understand that absence of demotivating factors in a work-place doesn’t
necessarily mean presence of motivating factor.
13. What does McClelland say about human motivation?

Ans: According to McClelland people have three main kinds of motivating factors irrespective of
their age and gender: achievement, affiliation and power.
14. Why do we need to study McClelland?

Ans: Knowing people’s interest in the team helps make decisions.
15. What is Vroom’s idea about motivation?

Ans: According to Vroom people are driven positively in two conditions. 1. When they are
assured that their efforts will lead to successful results and 2. When they realize that they are
going to be rewarded for success.
16. Why do we need to read Vroom?

Ans: To help a leader understand how much information he should share with the staff in order
to keep them motivated.
17. What are the two types of motivators?

Ans: Intrinsic and Extrinsic
18. What is intrinsic motivation?

Ans: When a person is motivated by his own wants and desires we call it intrinsic motivation.
Such motivated people say “I do it because it is interesting”, or “This is fun to do”
19. What is extrinsic motivation?

Ans: When motivation develops through outside forces such as praises, tokens, prizes,
incentives etc. we call it extrinsic motivation.
20. What are the three kinds of needs in intrinsic motivation?

Ans: Freedom, Competence and Relatedness
21. Mention two merits of intrinsic motivation.

Ans
A. Intrinsically motivated people are persistence in their approach
B. Intrinsic motivations supports creativity

STUDY ZONE
22. State two limitations of intrinsic motivation.

Ans:
A. Time taking process

B. Not feasible for motivating large group
23. Mention two merits of extrinsic motivation.

Ans:
A. Motivates people in day to day life in an easy way.
B. Rewards are tangible and beneficial.
24. List two demerits of extrinsic motivation.

Ans:
A. Doesn’t generate passion
B. Repetitive rewards have diminishing effect over time
25. External rewards encourage a focus on short-term results at the expense of long-term ones. True
or false?
Ans: True

Ans: B

Ans: C

person
D. All of the above
Ans: C

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A. Audacity
B. Humility
C. Curiosity
D. Punctuality
Ans: C

Ans: D
31. . Being in a bad mood primes a person to think about negative things. In contrast, people are
much likely to engage in boring tasks when they are in a good mood. True or false?
Ans: True
fellows. Because?
Ans: C
D. All of the above
Ans: B
Ans: True

A. Money
B. Promotion
C. Award
D. Happiness
Ans: D

STUDY ZONE

D. Hunger for money among the workers forces them to overwork, which may affect their heath.
Ans: D
37. If a leader is trying to convince some of his/her subjects to go out on an onsite job which they
found uninteresting and boring he/she should
A. Threaten them
D. Ask them nicely
Ans: B
True or false?
Ans: True
39. . If you have hired people with certain skillset let them do their job, be a facilitator, not a dictator,
because
Ans: C

Ans: B
important to
C. To avoid stress
Ans: A
students choices over how they will pursue a fixed goal (“use whatever works for you as long as
you learn this week’s vocabulary”). True or false

STUDY ZONE
Ans: True

Ans: B

Ans: B
A. Backbiting
B. Backlashing
C. Facilitating
D. Familiarizing
Ans: C

B. My workers understand that they are dependent upon each other. (Most worker don’t realize
that. A leader needs to keep that in mind.
problems
Ans: D

D. All of the above
Ans: D


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Ans: C
A. Catalyst
B. Conductor
C. Coach
D. All of the above
Ans: D
Ans: B

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UNIT-4
MULTIPLE CHOICE QUESTIONS
1. The most powerful way to build self-belief is:
a) having done something that you have never done before & getting
succeeded
b) hearing others tell you how good you are
c) comparing yourself to others who are better than you
d) finding a new job
2. A person with self-belief :
a) knows his worth & value
b) pursues his job whole heartedly
c) is ready to take challenges
d) all of the above
3. Self- belief is boosted by social persuasion because:
a) if a credible person convinces you that you can accomplish a task, you
will often give the task a try
b) social persuasion often combines encouragement with guidance on how to
perform the task
c) it is comforting to know someone believes in us & is willing to help us if
we need
d) all of the above
4. Our self-belief can bring out the best in others & helps them perform better:
a) true
b) false
c) all of the above
d) none
5. Judging yourself to be capable of success ------ your chances of actual
success.
a) decreases
b) increases
c) neither increases nor decreases
d) all of the above
6. A group of people working with common objectives or goals is known as a
_________
a) Team
b) Teamwork

STUDY ZONE
c) Group
d) Club
7. Which of the following is not a benefit of teamwork?
a) Improved solutions to quality problems
b) Improved ownership of solutions
c) Improved communications
d) Decline in integration
8. The cumulative action of a team in which an individual member keeps aside
his/her interests and opinions to fulfill the objectives or goal of the group is
known as _________
a) Team
b) Teamwork
c) Group
d) Club
9. How should you communicate with your team members:
a) with emotional intelligence
b) with social intelligence
c) discrimination
d) both a) & b)
10. Which of the following is a quality of teamwork:
a) independence
b) you get credit for your achievement
c) communication
d) easy decision making
11. Compassion is the quality of having:
a) positive intentions
b) real concern
c) both
d) neither a) nor b)
12.A compassionate leader is the one who holds:
a) no concern for his team members
b) a deep concern for his team members
c) neither a) nor b)
d) all of the above
13.Compassionate leaders are always:
a) pessimistic

STUDY ZONE
b) optimistic
c) sarcastic
d) none
14. Compassionate leaders hold themselves & their ethics to high standards so
as to act as a role model for their team.
a) false
b) true
c) none
d) both a) & b)
15.Which statement is correct:
a) compassionate leaders seek authority ,not influence.
b) compassionate leaders seek influence ,not authority.
c) both a) & b)
d) none
16.Speaking skills are required
a) to make our speech clear
b) to speak vaguely
c) to annoy people
d) to pass time with friends
17. Which one of the below is not a speaking skill?
a)Fluency
b)Vocabulary
c) Aggression
d) Grammar
18.Good pronunciation means
a)The speaker sounds like a foreigner
b)The speaker is very difficult to understand
c)The speaker minces words
d)The speaker is understood
19.Effective speaking means

a) The speaker is speaking for an effect
b)The speaker is heard and acted upon
c)The speaker wants to finish speaking and start doing
d)The listeners are not active
20.Tips to improve speaking skills include
a)Think before you speak
b) Be clear and concise
c) Vary your vocal tone

STUDY ZONE
d) All of the above

21. Positive thinking is
a) The practice of focusing on the good in any given situation
b) The habit of looking for excuses
c) Being thoughtful all the time
d) Thinking out of the box
22. Which of the following personality traits is built by positive thinking
a) Pessimism
b) Optimism
c) Both of them
d) None of them
23.Which one of the following advices helps develop positive thinking?
a)Try not to think about the problem at all. It will pass.
b)Concentrate on other peoples’ lives.
c) Focus on the good things. Challenging situations and obstacles are
a part of life.
d)Take a vacation.
24.Positive affirmations are
a)Words that describe the problem to your friends
b)Positive phrases that can be repeated over and over to teach you
how to get rid of negative thoughts
c)Positive images to carry in your wallet
25.The result of a negative thought comes only as a consequence of our reaction.
a) True
b)False
26.Through mind controlling we can rationally
a)take control of our own thoughts
b) control the minds of people far from us
c) control our bosses
d) persuade our colleagues to do our jobs
27. Which one is an attribute of happy people?
a) They are smiling all the time
b)They go on foreign tours
c) They don’t go out of their houses often
d) They give thanks for the many blessings in life rather than
worrying or complaining about the things they do not have
28.What does meditation not do?
a) Help us gain control over our thoughts
b) Help us empty our minds of all the thoughts

STUDY ZONE
c) Help us focus
d) Help us see the future
29. Self-hypnosis is effective for
a) Sleeping
b)Getting rid of bad habits
c)Making long trips by bus
d) Increasing stamina
30. Writing down goals is a good habit because
a)Writing down our goals gives them concrete form
b)Continuously reviewing goals and the progress made towards achieving
them enables you to make the necessary changes.
c) Reviewing the progress made helps keep your purpose constant and spirits
upbeat.
a) True
b) False
a) To stop talking
b) Receiving
c) Misinterpreting
d) Responding
a) Stop talking
b) Receiving
c) Interpreting
d) Responding
34. Which of these is the third step in the listening process?
a) Stop talking
b) Interpreting
c) Responding
d) Receiving
35. _______ is the last step of the listening process.
a) Receiving
b) Interpreting

STUDY ZONE
c) Responding
d) Stop talking
36. Hearing means perceiving with ears.
a) True
b) False
d) Evaluative listening
a) Superficial listening
b) Attentive listening
c) Appreciative listening
40. Which of these types of listening is followed by skilled listeners?
a) Focused listening
b) Evaluative listening
c) Attentive listening
d) Empathetic listening
42. In which of these does the listener pick up special features of the speech?
a) Listening in conversational interaction

STUDY ZONE
c) Predicting
d) Team listening
b) Concentration
c) Prejudices
d) Patience
a) Note taking
b) Notice writing
c) Letter writing
d) Predicting
45. Predicting is the technique to forecast what the speaker will say.
a) True
b) False

STUDY ZONE
Unit V
Creativity and Critical Thinking
1. Choose the correct options

Creativity is-
Ans- A

Ans- A
a. Flexibility
b. Originality
c. Fluency
Ans- C

a. Flexibility
b. Originality
c. Fluency

STUDY ZONE
Ans- B
5. _____________ is the spark that ignites the imagination in the first place without which
there would be no innovation.
a. Flexibility
b. Originality
c. Fluency
d. Curiosity
Ans- D
Ans- C
7. _________________ is the process of analyzing a topic or a problem deeply based on

relevant information.
a. Experiment
b. Excitement
c. Empathy
Ans- D


STUDY ZONE
Ans- D
9. _____________ do not just jump on the bandwagon of common thought because it looks
good or everyone else is doing it.
a. Students
b. General people
Ans- D
10. Select the odd options- Critical thinkers believe in-

a. Fact
b. Logic
c. Argument
d. Public opinion
Ans- D

a. Ask questions
d. All of the above
Ans- D

a. Other
b. Self
c. Classmates
d. All of the above
Ans- D

STUDY ZONE
13. Tolerance is-

a. Accepting other
b. Understanding
c. Self- ego
Ans- 3
14. Ambiguity refers to-

Ans- C

a. Fluency
b. Originality
c. Curiosity
d. All of the above
Ans- D
16. Reasons why people are motivated to be creative-

Ans- D

STUDY ZONE
17. Creative individuals alternate between imagination and fantasy ant one end, and rooted
sense of reality at the other.
A. True
B. False
Ans- True
18. The openness and sensitivity of creative individuals often exposes them to suffering pain
yet also a great deal of enjoyment.
A. True
B. False
Ans- True
b. General People
Ans- A
20. Choose the odd onen in the context of curious person
Ans- D

STUDY ZONE
1. Communication is a non stop______________.

(A) paper (B) process (C)
programme (D) plan
2. Communication is a part of ________ skills.
(A) soft (B) hard (C)
rough (D) short
3. The _______________ is the person who transmits the message.
(A) receiver (B) driver (C)
sender (D) cleaner
4. _____________ is the person who notices and decodes and attaches some meaning to a
message.
sender (D) cleaner
5. Message is any signal that triggers the response of a _________
sender (D) cleaner
6. The response to a sender’s message is called _________
(A) food bank (B) feedback (C)
food (D) back
7. ___________ context refers to the relationship between the sender and the receiver
(A) social (B) physical (C)
cultural (D) chronological
8. ___________ context refers to the similarity of backgrounds between the sender and the
receiver.
(A) physical (B) social (C)
chronological (D) cultural
9. _________ refers to all these factors that disrupt the communication.
(A) nonsense (B) noise (C)
nowhere (D) nobody
10. Environmental barriers are the same as ______ noise.
A) physiological (B) psychological (C)
physical (D) sociological
11. Our dress code is an example of _____________ communication.
(A) verbal (B) nonverbal (C)
written (D) spoken
12. Communication strengthens _______ & ______________ relationship is an organization.

STUDY ZONE
(A) employer-father (B) employer-employer (C) mother-employer (D)

mother-child
13. _______________ communication includes tone of voice body language, facial
expressions etc.
(A) non verbal (B) verbal (C)
letter (D) notice
14. When there is similarity of background between the sender and the receives such as age,
language nationality, religion, gender then this is called _____________ context.
(A) social (B) cultural (C)
physical (D) dynamic
15. Letter, e-mail telephone are examples of __________
(A) message (B) feedback (C)
channel (D) encoding
16. Understanding __________different parts of speech forms the base of leaning grammar
(A) Five (B) Eight (C)
Six (D) Seven
17. It is of paramount importance that one need to construct a __________sentence in the day
to day affairs
(A) Wrong (B) Correct (C)
Incorrect (D) Night
18. A__________way be defined as the name of a person place or thing
(A) Verb (B) Noun (C)
Pronoun (D) Adverb
19. According to hoben “communication is the _____ nituchange of thought or idea.
(A) Visual (B) Audio (C)
Verbal (D) Written
20. The person who transmits the message is called the ____ or
(A) Sender (B) Gives (C)
Taker (D) Receiver
21. Proper nouns always begin with ________letters
(A) Running (B) Capital (C)
Small (D) Numerical
22. ______________nouns require capitalization only if they start the sentence or are part of
a title
(A) Common (B) Proper (C)
Abstract (D) Collective

STUDY ZONE
23. Once the message is encoded in a desired format it is transferred through a medium
called ______
(A) Channel (B) Medium (C)
Media (D) Way
24. The nouns which cannot be felt, seen or heard are called __________
(A) Common (B) Proper (C)
Abstract (D) Collective
25. The information which is transferred to the receiver has to be interpreted this process is
called _____
(A) Encoding (B) Decoding (C)
Opening (D) Closing
26. All communication events have a _________.
(A) Resource (B) Source (C)
Start (D) End
27. Personifications of strength and violence are considered as ________ gender.
(A) masculine (B) Feminine (C)
common (D) Neuter
28. The message may be misinterpreted because of _____
(A) Barriers (B) Distortions (C)
Distractions (D) Noise
29. The environment in which the transmitter or receiver are should be ____
(A) Complex (B) Competent (C)
Complete (D) Compatible
30. A noun that dandies neither a male or a female is ___________gender
(A) Masculine (B) Feminine (C)
Common (D) Neuter
31. Countries when referred to by names are also considered _____________
(A) Masculine (B) Feminine (C)
Common (D) Neuter
32. The Christian sign of the ____ is a gesture pertaining to religion and spirituality.
(A) Plus (B) Minus (C)
Division (D) Cross
33. In oral communication there is a possibility of immediate _________
(A) Reaction (B) Response (C)
Refection (D) Reset

STUDY ZONE
34. In oral communication the speaker can observe the listener’s _______ to what is being
elated.
(A) Reaction (B) Response (C)
Rejection (D) Reset
35. Nouns that end in “Y” but have a constant before “Y” form their plural by dropping “Y”
and adding ___
(A) ves (B) es (C)
s (D) ies
36. White talking to friends you do not pay attention to the skills of _____ Communication.
(A) Written (B) Oral (C)
audio (D) visual
37. In oral presentation outside your organisation you must first give the audience a ______
of your organization.
(A) Flash back (B) Background (C) Front
view (D) Forword view
38. ‘A’ and ‘an’ are the ___________--articles
(A) Definite (B) Indefinite (C)
Particular (D) Specified
39. The _______ are used to present using overhead projectors.
(A) Acetate film transparent sheet (B) Paper sheets
(C) Polythene sheet (D) Butter paper
40. Any word that adds more meaning to the noun is called an __________
(A) Adverb (B) Verb (C)
Adjective (D) Noun
41. A__________indicates the action done by the subject
(A) Verb (B) Adverb (C)
Noun (D) Pronoun
42. A___________is a word which connects words phrases , clauses or sentences
(A) Preposition (B) Conjunction (C)
Interjection (D) Verb
43. During presentation using an OHP. One can read information line by line using an
opaque sheet to cover the transparency with a view to minimize distraction. This
technology is called _________
(A) Positive disclosure (B) Zero
disclosure

STUDY ZONE
(C) Negative disclosure (D) Progressive

disclosure
44. Another thing that you have to avoid is adding to OHP’s with a ________ during a talk.
(A) Chalk (B) Pencil (C)
Pen (D) Marker
45. It is important to consider proper _____ room where you are giving your presentation.
(A) Darkness (B) lighting (C)
Lightning (D) ventilation
46. _____ Listening means learning through conversation
(A) Evaluative (B) Appreciative (C)
Dialogic (D) Empathetic
47. In _____ Listening the difference between the sounds is identified
(A) Discriminative (B) Comprehension (C)
Dialogic (D) Empathetic
48. The ___________is an exclamation mark
(A) ? (B) . (C)
, (D) !
49. Evaluative listening is also called _____
(A) Therapeutic (B) Evaluative (C)
Dialogic (D) Impathetic
50. The___________is the action or description that occur in the sentence
(A) Predicate (B) Subject (C)
Object (D) Complement
51. The _____________speech is also called as reported speech
(A) Direct (B) Indirect (C)
Indefinite (D) Definite
52. A positive statement (in a question tag) takes a ___________tag
(A) Negative (B) Positive (C)
Question (D) Answer
53. Hearing is only an important component of ____
(A) Hearing (B) Listening (C)
Talking (D) Speaking
54. In _____ Listening the main intention is to seek certain information which will be
appreciated
(A) Empathetic (B) Appreciative (C)
Evaluative (D) Dialogic

STUDY ZONE
55. _____ Is an aggressive behavior and will most likely bring a negative response from the
speaker.
(A) Interrupting (B) Yawning (C) Slapping (D)
Dancing
56. It is important to choose the right environment because it will help the listener focus &
avoid ____
(A) Attrition (B) Distractions (C)
Disturbances (D) Noise
57. Semantic market are the links between two ____
(A) Words (B) Phrases (C)
Clauses (D) Sentences
58. _____ Customer not only returns to your organization for a second time but also tells
about his satisfaction others.
(A) Unsatisfied (B) Impatient (C)
Satisfied (D) Patient
59. Always ____ the customer for calling
(A) Slap (B) Reprimand (C)
Thank (D) Never thank
60. The technique of ____ should be mastered to handle displeased customers.
(A) BLAST (B) BLSAT (C)
BALST (D) None
61. In __________verb the action passes from the subject an object
(A) Transitive (B) Un transitive (C)
Modal (D)Main
62. __________refers to the time of action
(A) Tense (B) Transitive (C)
Intransitive (D) Main verb
63. Reading comprehension means understanding a ____ text.
(A) Oral (B) Written (C)
Usual (D) Audio
64. Reading is a __________________ process.
(A) Encoding (B) Listening (C)
Decoding (D) Talking
65. While making a slide, the number of words should be limited to a maximum of _______
per slide.

STUDY ZONE
(A) 8 (B) 9 (C)

10 (D) 11
66. A group of related words that contain both a subject and predicate and that functions as
part of a sentence is
(A) Sentence (B) Phrase (C)
Clause (D) Compound
67. When we read shorter texts like research papers for specific detailed information we read
slowly & with a lot of concentration ,this is called ____ reading.
(A) Intensive (B) Extensive (C)
Detailed (D Short
68. Most of our day-to-day reading it done _____
(A) Loudly (B) Extensively (C)
Intensively (D) Silently
69. _____ is to relate the content to that previous and future learning of the subject
(A) Review (B) Reading (C)
Recalling (D) All
70. ______ Is nothing but checking whether we have followed the earlier stages promptly
and efficiently
(A) Review (B) Reading (C)
Recalling (D) All
71. Different types of letters used for printing are called _______.
(A) Fonts (B) Fronts (C)
Both (D) None
72. _______ is a technique that involves changing a text-matter so that it is similar to the
main source.
(A) Note – taking (B) Paraphrasing (C)
Summarizing (D) Precs writer
73. Effective paraphrasing avoids the risk of ______
(A) Changing (B) Noting (C)
Copying (D) Plagiarism
74. ____ Means linking words and phrases together so that the whole text is clear and
readable.
(A) Cohesion (B) Joining (C)
Conjunctions (D) Junctions
75. In the structure of the business letter what comes first.

STUDY ZONE
(A) Reference (B) Date (C)

Salutation (D) Heading
76. In the writing of an apology letter, concentrate on
(A) Problem (B) Compensation
(C) Rectification of problem (D) Words
77. is the vital part of the letter which to as good as wishing the person.
(A) Salutation (B) Enclosure (C)
Subject (D) Reference
78. People cannot interact with each other without ____
(A) Communication (B) Transport (C)
Voice (D) Loudspeaker
79. The language of the report should be _____
(A) Formality (B) Formal (C)
Casual (D) Loose
80. A circular or notice may be issued by only _____ designated for the purpose
(A) Peon (B) Clerk (C)
Typist (D) Officer
SET B
1. ___ means communication without words.
a. Object communication
b. Written communication
c. Oral communication
d. Non- verbal communication
Ans: D
2. The person who transmits the message is called ___.

a. channel
b. sender
c. receiver
d. response
Ans: B
3. ___ aims at making people work together for the common good of the organization.
a. communication
b. conversation
c. combination
d. connection
Ans: A

STUDY ZONE
4. at each stage in the process of communication, there is a possibility of interference which may
hinder the process. Such interference is known as ___.
a. sender
b. receiver
c. barrier
d. none of them
Ans: B
5. ___ describes all forms of human communication that are not verbal.
a. prosody
b.vocalics
c.haptics
d.para language
Ans: D
6. normally communication is ___, wherein the information or message is transferred from one
person to another.
a. impersonal
b. interpersonal
c. personal
d. important
Ans: C

a. Channel
b. Noise
c. Communication
d. feedback
Ans: A
8. The ___ in the usage of words may be a serious barrier to effective communication.
a. disturbance
b. discrimination
c. disorder
d. distortion
Ans: D
9. Most of us use ___ and ___ in addition to words when we speak.

a. words and gestures
b. gestures and body language

STUDY ZONE
c. body language and posture

d. posture and eye gazing
Ans: B
10. ___ refers to pitch, loudness, duration, intonation and, tempo.

a. touches
b. prosody
c. gestures
d. haptics
Ans: C
11. In ___ main intention is to seek certain information which will be appreciated.
a. empathetic
b. comprehension
c. appreciative
d. therapeutic
Ans: D
12. Dialogic listening is also known as ___.

a. therapeutic
b. appreciative
c. relational
d. evaluative
Ans: B
13. ___ means looking quickly over a textbook to get a general superficial idea of the content.
a. scanning
c. skimming
d. intensive
Ans: B
14. ___ reading is ideal and helps comprehension

a. extensive
b. loud
c. intensive
d. silent
Ans: D
15. The second step in the SQ3R of reading is ___.

a. survey
b. question

STUDY ZONE
c. read
d. review
Ans: C
16. While making a slide the number of words should be limited to a maximum of ___ per slide.
a. seven
b. nine
c. eight
d. ten
Ans: D
17. ___ are the abbreviations that are made up by writing the first letters of the words in a name
or phrases.
a. field abbreviations
b. personal abbreviations
c. acronyms
d. none of them Ans:
18. ___ is the full form of the abbreviation TQM.

a. team quality management
b. total quality management
c. total quality manager
d. total quality management
Ans: D
19. Communication that takes place between the members of an organization within itself is ___.
a. external
b. formal
c. informal
d. internal
Ans: D
20. Informal meetings mark the ___ of the problem.

a. immediately
b. immediacy
c. importance
d. improvement
Ans: C
21. ___ is sent to specific group of people whereas ___ may be meant for general public.
a. notice, memo
b. memo, circular
c. notice, circular
d. circular, notice

STUDY ZONE
Ans: D
22. The problem with proofreading is that you will have to be good at ___ and ___.
a. spelling, punctuation
b. pronunciation, spelling
c. punctuation, pronunciation
d. paraphrasing, spelling
Ans: A
23. Every sentence has two essential parts a ___ and a ___.
a. clause, predicate
b. subject, phrase
c. predicate, subject
d. subject, clause
Ans: C
24. Oral communication ensures___ and ___.

a. fluency; speed
b. adequate attention; immediate response
c. speedy interaction; immediate response
d. speed; attention
Ans: B
25. Find out errors:

Either the manager or their subordinates failed in his duty.
a. either- neither, or- nor
b. their- his, his- their
c. failed- fails, subordinates- subordinate
e. the- a, infor
Ans: B
26. As a means of communication, e-mails have features of the immediacy of both ___ and ___.
a. reading, receiving
b. writing, sending
c. calling, receiving
d. receiving, sending
Ans: D
27. Unclarified assumptions in communication can lead to ___ and ___.

a. premature evaluation, poor listening
b. lack of planning, physical barriers
c. information overload, selective perception
d. confusion, misunderstanding
Ans: D

STUDY ZONE
28. A resume needs conceptualization of your ___ and___ all into one document.
a. objectives, experiences
b. projects, skills
c. accomplishments, experiences
d. skills, aims
Ans: C
29. The semantic markers used to express time relationship are:

a. next, after
b. after, consequently
c. hence, to summarize
d. while, because
Ans: A
30. ___ and ___ are acted as barriers to communication.

a. semantic distortions, lack of planning
b. sender, receiver
c. channel, message
d. feedback, sender
Ans: A
31. When a word that has a silent “e” at the end combines with an ending that starts a vowel, the
final “e” is ___, for example, the surprise gives you ___.
a. unchanged, surprising
b. dropped, surprising
c. deleted, surprising
d. changed, surprising
Ans: B
32. The primary goal of communication is to ___.

a. to create barriers
b. to create noises
c. to effect a change
d. none of these
Ans: C
33. Communication through ___ and ___ is called verbal communication

a. written material and gestures
b. gestures and spoken words
c. spoken words and written material
d. body language and gestures
Ans: C
34. ___ is an exchange of facts, ideas, opinions or emotions by two or more persons.
a. communication

STUDY ZONE
b. combination
c. conversation
d. connection
Ans: A
35. The ___ of the correct channel depends on the situation under which the communication
takes place.
a. chance
b. choice
c. change
d. channel
Ans: B
36. ___ is the study of touches as non-verbal communication.

a. haptics
b. body language
c. gestures
d. prosody
Ans: A
37. The fourth step in the SQ3R technique of reading os ___.

a. recall
b. review
c. survey
d. reading
Ans: A
38. ___ is an announcement sheet that is sent to a specific group of people.

a. notice
b. memo
c. circular
d. letter
Ans: C
39. ___ is essentially a statement of facts of a situation, project or process or test and it should be
supported by.
a. notice, proof
b. technical report, evidence
c. memo, information
d. letter, documentors
Ans: B
40. ___ is done when you need to continue learning and studying that you develop your own
thinking and skills.
a. professional reading
b. action

STUDY ZONE
c. extensive
d. intensive
Ans: A
41. ___ and ___ as visual aids should contain the minimum information necessary.
a. flip charts slide
b. PowerPoint, overhead projects
c. video, film
d. overhead projects, slides
Ans: D
42. Too much of ___ communication in the workspace may also prove ___. It may lead to
negligence of work.
a. formal, positive
b. informal, negative
c. verbal, positive
d. non-verbal, negative
Ans: B
43. Communication helps managers utilize ___ and ___ in the most effective and efficient
manner.
a. employees, organization
b. control, evaluation of performance
c. plans, goals
d. manpower, resources
Ans: D
44. The most crucial part of the ___ process is thinking of converting to ___ what one hears.
a. reading, understanding
b. speaking, meaning
c. hearing, interpreting
d. listening, meaning
Ans: D
45. Language of a memo should be ___ and ___ to understand.

a. indirect, personal
b. direct, concise
c. lucid, easy
d. concise, difficult
Ans: C
46. What is the full form of R&D:

a. resources and development
b. recharge and discard
c. research and demand
d. research and development

STUDY ZONE
Ans: D
47. Find out the errors:

Besides being good at tennis, he is also an excellent player of golf.
a. good- better, being- been
b. beside- besides, in- at
c. excellent- intelligent, besides – besides
d. in- at, being- been
Ans: B
48.in letter writing, ___ indicates to the reader of the letter what the ___ is about.
a. salutation, letter
b. subject, notice
c. body, memo
d. subject, letter
Ans: D
49. While using overhead projectors, you can reveal the information line by using an ___ sheet to
over the ___.
a. opaque, flip chart
b. translucent, transparency
c. transparent, slide
d. opaque, transparency
Ans: D
50. A press release is a ___ news ___ story, written in ___ person that seeks to demonstrate to an
editor or reporter the newsworthiness of a particular person, event, service, or product.
a. false, first
b. pseudo, third
c. real, second
d. original, third
Ans: B
51. Complete the following statements with appropriate conjunctions:

1. ___ he worked hard, he failed.
2. I cannot lift the box ___ it is very heavy.
3. The current status report has been attaché, ___ I have highlighted the important figures.
4. ___ we have no money, we cannot buy it.
(a) although, because, and, since
(b) since, and, although, because,
(c) because, since, and, although
(d) and, although, since, because
Ans: A
52. Which one of the following is correct: the process of communication.

(a) encoding, receiver, message, response, feedback, the sender

STUDY ZONE
(b) sender, encoding, message, decoding, receiver, response, feedback

(c) sender, response encoding, message, decoding, receiver, feedback
(d) sender, decoding, message, encoding, receiver, response, feedback
Ans: B
53. Say whether true or false:

1. use simple language without clichés while writing a memo.
2. Minutes are submitted by the name of the typist who has typed the minutes.
3. The minutes of the meeting should contain the point of view of the minute taker
4. You can use tables and charts in a memo.
(a) false, true, true, false
(b) true, false, false, true
(c) false, true, true, true
(d) false, false, false
Ans: B
54. What is the full form of FOB:

(a) fire on board
(b) free on broad
(c) free onboard
(d) free of board
Ans: C
55. Match the following body language gestures with their meanings:
(1) rolling one’s eyes (a) lack of confidence
(2) nodding (b) exasperation
(3) the crossing of arms (c) confirmation
(4) shaking of legs (d) defensive
a. 1- d, 2- c,3- b, 4- a
b. 1-c,2-a,3-d,4-b
c. 1-b,2-c,3-d,4-a
d. 1-a,2-b,3-c,4-d
Ans: C
56. One of the great tools that are used to handle complaining customers is the technique of
BLAST. The acronym stands for:
(a) believe, listen, apologize, satisfy, treat
(b) believe, listen, apologize, suggest, thank
(c) believe, listen, apologize, satisfy, thank
(d) believe, list, apologize, satisfy, thank
Ans: C
57. Which of the following statements are true?

1. in oral communication, there is a possibility of immediate response.
2. if one wants to have effective communication, one should be egoistic.
3. Oral communication always saves time.

STUDY ZONE
4. Never leave a caller on hold.

(a) false, true, true, false
(b) true, false, false, true
(c) true, true, false, false
(d) false, false, true, false
Ans: B
58. Which one of them are types of listening:

1. comprehension listening
2. critical listening
3. evaluative listening
4. intensive listening
(a) 1,2,3
(b) 2, 3, 4
(c) 3, 4, 1
(d) 4, 2, 1
Ans: A
59. SQ3R Technique of reading stands for:

(a) Survey, Question, read, recall, review.
(b) survey, quotient, read, review, recall
(c) Survey, question, relief, recall, read
(d) Survey, question, recall, review, read
Ans: A
60. The semantic markers used to indicate illustration and examples are :
(1) first and foremost (2) for example (3) let’s take for example (4) for instance
(a) 1,2,3
(b) 2,3,4
(c) 3,4,1
(d) 4,1,2
Ans: B
61. Which of the following statements is true about Powerpoint slides:

1. all the slides must be part of a simple PowerPoint file as it saves time.
2. Use fonts that will get distorted while processing.
3. Keep images away from the edges of a slide as they may get cropped while mounting the
slide.
4.If you are preparing for a 35 mm image the PowerPoint slides must not be formatted for 35
mm.
(a) true, true, true, true
(b) true, false, true, false
(c) false, true, false, true
(d) false, true, true, false
Ans: A

STUDY ZONE
62. Which one of them is a type of reading?

1.extensive reading,
2. evaluative reading
3. scanning
4. intensive reading
(a) 1,2,3
(b) 1,3,4
(c) 2,3,4,
(d) 1,2,4
Ans: B
63. While composing a ___ message, only keywords and ___ are used. Function words such as
___ and ___ should not be included.
(a) telephonic, structures, conjunctions, prepositions
(b) face- to-face, signs, articles, nouns
(c) formal, symbols, nouns, pronouns
(d) telegraphic, phrases, articles, preposition.
Ans: D
64. What is the full form of RSI:

(a) Repetition Strain Injury
(b) Repetitive Strain Inquiry
(c) Repetitive Stress Injury
(d) Repetitive Strain Injury
Ans: D
65.Which one of the following is the correct structure of the letter:

(a) address, date, body, subject, signature, enclosure,
(b) address of the applicant, date, salutation, subject, body, signature, enclosure
(c) address, salutation, date, body, subject, enclosure, signature
(d) address, date, subject, body, salutation, enclosure, signature
Ans: B
66. While communication with the ___, ___ phrases and ___ have to be used in their ___
contexts.
(a) customers, polite, expressions, appropriate
(b) relatives, harsh, gestures, inappropriate
(c) Subordinates, impolite, impressions, true
(d) audience, rude, dialogues actual
Ans: A
67. ___ is the most important aspect of style in a language.

a. alphabets
b. articles
c. punctuation
d. nouns

STUDY ZONE
Ans: c.
68. ___ is a means of making ideas and thoughts clearer and easier to grasp by breaking them
down into logical units
a. Writing
b. Punctuation marks
c. Pronunciation
d. Grammar
Ans: b.
69. Punctuation decides the combination of two words to make a ___

a. Letter
b. Memo
c. Report
d. Phrase or clause
Ans: d.
70. ___ is also called “Period in American English.

a. Comma
b. Exclamation
c. Full stop
d. Semicolon
Ans: c.
71. While a dash is used to separate two words, ___ is used to unite them
a. Comma
b. Exclamation
c. Hyphen
d. Semicolon
Ans: c.
72. ___ is used to separate clauses of a compound sentence when they have a comma
a. Colon
b. Semicolon
c. Parenthesis
d. Hyphen
Ans: b.
73. The forum where people sit together and discuss a topic with the common objective of
finding a solution for a problem is called ___
a. Interview
b. Drama
c. Play
d. Group Discussion
Ans: d.

STUDY ZONE
74. ___ is the person who coordinates the group discussion

a. Manager
b. Timekeeper
c. Moderator
d. Leader
Ans: c.
75. A ___ is a narration of a situation or an event

a. Case
b. Report
c. Letter
d. Interview
Ans: a.
76. Back straight, and arms and legs uncrossed, indicates a ___ posture
a. Closed
b. Tensed
c. Open
d. Relaxed
Ans: c.
77. The ___ is used to indicate possession and contraction in a sentence

a. Comma
b. Apostrophe
c. Full stop
d. Quotation Marks
Ans: b.
78. ___ encloses the words of a speaker.

a. Quotation Marks
b. Comma
c. Full stop
d. Apostrophe
Ans: a.
79. ___ pertains to the “what to say” aspect of the group discussion
a. Group Behaviour
b. Appearance
c. Manners
d. Knowledge of the content
Ans: d.
80. Group discussion is arranged in order to measure certain ___ of the participants, which are
otherwise difficult to identify and time-consuming to assess.
a. Caste
b. Traits and qualities

STUDY ZONE
c. Complexion
d. Religion
Ans: b.
81. ___ is mainly used to introduce words that explain, amplify or interpret what precedes it
a. Colon
b. Semicolon
c. The hyphen
d. Full stop
Ans: a.
82. ___can be used to show the omission of a verb in a sentence

a. Comma
b. Colon
c. Full stop
d. The hyphen
Ans: a.
83. To separate a noun clause preceding a verb ___ is used

a. Full stop
b. Quotation Mark
c. Dash
d. Comma
Ans: d.
84. Showing direction to a group requires the following quality

a. Leadership
b. Good Appearance
c. Open body language
d. Communication skills
Ans: a.
85. A business proposal from a branch manager of a company to the managing director of the
company is an example of horizontal communication. ((True / False).
Ans: False

STUDY ZONE
Quest
ionBank
SOFTSKI
LLS(
KNC201)
.Theforemostskil
lrequi
red
forl
ear
ningal
anguagei
s__
___
.
a.Writi
ngskil
l
b.Readingskil
l
c.Speakingski
ll
d.Li
steningski
ll
Ans.(b)
2.Thepr i
maryskil
lto
acqui
reknowl
edgeaboutev
ery
thi
ngi
nthewor
ld.
a.Readingskil
l
b.Writi
ngskil
l
c.Li
steningski
ll
d.Speakingskil
l
Ans.(a)
3.ItisaPsy cho-
li
ngui
sti
cguessi
nggame.
a.Readi ng
b.Wr i
t i
ng
c.Lear ni
ng
d.Listening
Ans.( a)
4.Understandingawr i
tt
entextmeans–
a.Readingcompr ehension
b.Extr
acti
ngt herequir
edinfor
mati
on
c.Understandwr i
ter
’smeaning
d.Botha&b
Ans.(d)
5.Readingisa____
_process.
a.Encoding
b.Codif
icat
ion
c.Decoding
d.Noneoft heabove
Ans.(c)
6.SQ3Rt echniquesf
orr
eadi
ngi
sgi
venby
a.Brai
ll
e,1965
b.Robinsonin1970
c.Botha&b
d.Bi
llmeyer,1962
Ans.(b)

STUDY ZONE
7.Thef asci
nat
ingar
easofl
anguagel
ear
ningi
s–
a.Reading
b.Li
stening
c.Writ
ing
d.Speaking
Ans.(b)
8.Li
steningprocessinvol
ves–
a.Processingthedata
b.Reconstruct
ingthedata
c.Gi
v i
ngmeani ngtothedata
d.Alloftheabove
Ans.(d)
9.Semant i
cmar kersar eusedas–
a.I
tmar kst hebeginningofthesentences
b.I
tactsasal i
nkbet weentwosentences
c.I
tsfunctionistoindicateashif
tinthetoneoft
hespeaker
d.All
oft heabov e
Ans.(d)
10.Theoldestf
orm ofcommuni
cat
ioni
s–
a.Writ
ing
b.Speech
c.Reading
d.Symbolic
Ans(d)
11.Thebi gst
epfor
war
dincommuni
cat
ioni
s–
a.Speaking
b.Reading
c.Writi
ng
d.Noneoft heabov
e
Ans.(c)
12.Iti
st hesy st
em wher
eeachsy
mbol
stoodf
ora,
andsy
ll
abl
eandv
owel
swer
enot
i
ndicated.
a.Hieroglyphi
cs
b.Syll
abaries
c.I
deogr aphs
d.Noneoft heabove
Ans.(b)
13.___
__i
sawor
doraphr
ase,
whi
chhel
psust
oexpr
esswhatwear
etr
yingt
osay
.
a.I
dioms
b.Gambit

STUDY ZONE
c.Tri
cks
d.Sarcast
ic
Ans.(a)
14.Thosesent enceswhichmakestat
ement
sorasser
ti
onsar
ecal
l
ed–
a.Declarat
iveorAsserti
vesent
ence
b.I
nterrogati
vesentence
c.I
mper ati
vesentence
d.Exclamatorysentence
Ans.(a)
15.Agr oupofwordswhi
chf
orms,
par
tofasent
ence,
andcont
ainsasubj
ectanda
predicate,i
scall
ed–
a.Clause
b.Phr ase
c.Gambi t
d.Idi
oms
Ans.( a)
16.An_ __
__isawor
dusedt
oaddsomet
hingt
othemeani
ngofav
erb,
anadj
ect
ive,
or
anotheradver
b.
a.Adverb
b.Adject
ive
c.Pronoun
d.Clause
Ans.(a)
17.The_ ____t
oform acompl
ete,
recogni
zabl
ewhol
eiscal
l
edcohesi
on.
a.Connect i
on
b.Li
nki ng
c.Gluing
d.Alloftheabove
Ans.(d)
18.“Certai
nfact
orsr
equi
redi
ntheconst
ruct
ionofpar
agr
aphs”–
a.Unity
b.Order
c.Variet
y
d.Alloftheabove
Ans.(d)
19._____isconcer
nedwit
hmar
kingandi
dent
if
yingi
tems,
peopl
eandev
ent
s.
a.Reference
b.Conjuncti
ons
c.LexicalRepl
acement
d.Alloftheabove

STUDY ZONE
Ans.(
a)
20.A_ ____i
sashor
tconci
sesummi
ngupofanymat
eri
al,
eit
heraudi
tor
yorwr
it
ten.
a.Concise
b.Precise
c.Summar y
d.Alloftheabov
e
Ans.(c)
21.Asummar yisknownas–
a.Abr i
efstat
ementoft hemainpoi
ntsofsomet
hing
b.Iti
sashor tconcisesummingupofanymater
ial,
eit
heraudi
tor
yorwr
it
ten
c.Botha&b
d.Shortenedform ofthemai
npoint
s
Ans.(c)
22.Biographies,Hi
stori
cal
stor
ieset
c.ar
etheexampl
eof–
a.I
magi nati
v eessays
b.Narrati
veessay s
c.Descripti
veessays
d.Expositoryessays
Ans.(b)
23.Thewr i
ti
ngst
ylesar
edet
ermi
nedbyt
he_
___
_mat
ter
.
a.Topic
b.Object
c.Subject
d.Fi
eld
Ans.(c)
24.Communi cat
ioni
sbasi
cal
l
y–
a.Tal
king
b.Writi
ng
c.Si
gnaling
d.All
oft heabov
e
Ans.(d)
25.__
_ _
_li
nkedpeopl
etoget
heri
nanor
gani
zat
iont
oachi
eveacommonpur
pose.
a.Communi cat
ion
b.Commongoal
c.Obj
ectiv
e
d.Purpose
Ans.(
a)
26.Werequi
resever
alski
l
lsf
oracqui
ri
ng_
___
_and_
___
_.
a.Knowl
edge,wi
sdom

STUDY ZONE
b.Knowledge,
infor
mat i
on
c.I
nformati
on,exper
ience
d.Bothb&c
Ans.(a)
27.Readingski
lli
mprovesour___
__and__
___
.
a.Learni
ngskil
l
s,speaki
ngskil
l
s
b.Learni
ngskil
l
s,communicati
onskil
l
s
c.Learni
ngabil
it
y,communicat
ionski
ll
s
d.Alloft
heabov e
Ans.(c)
28.True-False:
-
1.Brai
llewritesfr
om r
ightt
ol ef
tandreadfrom lef
ttor
ight
2.Overallunderst
andi
ngistrueobject
ive/
purposeofourreadi
ng
a.1-
T, 2-T
b.1-
F, 2-F
c.1-
T, 2-F
d.1-
F, 2-T
Ans.(b)
29.Wr i
tethest
epsofr
eadi
ngt
echni
quei
ncor
rectsequence:
1.Survey
2.Review
3.Recall
4.Question
5.Read
a.1,4,5,3,2
b.1,2,3,5,4
c.2,3,1,5,4
d.1,4,3,5,2
Ans.(a)
30.____
_i nvol vesprocessingandreconst
ruct
ingt
hedat
a,but_
___
_isl
ett
ingt
hesounds
beatyourear drums.
a.Li
stening, hear i
ng
b.Heari
ng, listening
c.Casual l
isteni ngfocusedli
steni
ng
d.Noneoft heabov e
Ans.(a)
31.The_____and___
__i
sal
sohel
pful
fort
hel
i
stenert
ounder
standt
hemeani
ng.
a.Tone,
behav i
our
b.Pit
ch,t
one
c.Tone,
attit
ude
d.Tone,
intensi
ty

STUDY ZONE
Ans.(
b)
32.Usinglect ur
ers,handout
sweacqui
rei
nfor
mationfr
om _
___
_andbyusi
ngt
utor
ial
s,
conversat
ionset c.weacquirei
nfor
mat
iont
hrough___
__.
a.Tutors,
f ell
owl ear
ners’
b.Othersour ces,tut
ors
c.Students,tutor
s
d.Noneoft heabov e
Ans.(a)
33.Ourdr
esscodei
sanexampl
eof_
___
___
__communi
cat
ion.
a.v
erbal
b.nonv
erbal
c.wr
it
ten
d.spoken
Ans.(
b)
34.Communi
cat
ioni
sanon-
stop_
___
___
_.
a.paper
b.pr
ocess
c.pr
ogr
amme
d.pl
an
Ans.(
b)
35.___meanscommuni cat
ionwi
thoutwor
ds.
a.Objectcommunicati
on
b.Writt
encommuni cat
ion
c.Oralcommunicati
on
d.Non-v er
bal
communi cati
on
Ans:D
36.Thepersonwhot
ransmi
tst
hemessagei
scal
l
ed_
__.
a.channel
b.sender
c.recei
ver
d.response

STUDY ZONE
Ans:
B
37.___ai
msatmaki ngpeopl
ewor
ktoget
herf
ort
hecommongoodoft
heor
gani
zat
ion.
a.communi cat
ion
b.conversation
c.combinat i
on
d.connection
Ans:A
38.Ateachstagei
ntheprocessofcommunicat
ion,
ther
eisapossi
bil
i
tyofi
nter
fer
ence
whichmayhindert
heprocess.Suchi
nter
fer
enceisknownas__
_.
a.sender
b.receiv
er
c.barri
er
d.noneofthem
Ans: c
39.___descri
besal
lfor
msofhumancommuni
cat
iont
hatar
enotv
erbal
.
a.Prosody
b.Vocalics
c.Haptics
d.Paralanguage
Ans:D
40.Normal l
ycommunicati
onis_
__,
wher
eint
hei
nfor
mat
ionormessagei
str
ansf
err
ed
fr
om oneper sontoanot
her.
a.i
mper sonal
b.int
erpersonal
c.personal
d.important
Ans:b
41.A_ __connect
sthesendert
other
ecei
ver
.
a.Channel
b.Noise
c.Communi cati
on
d.feedback
Ans:A
42.The_ __i
ntheusageofwor
dsmaybeaser
iousbar
ri
ert
oef
fect
ivecommuni
cat
ion.
a.di
sturbance
b.di
scri
mi nat
ion
c.di
sorder
d.di
storti
on
Ans:c

STUDY ZONE
43.Mostofususe_ __and___i
naddi
ti
ont
owor
dswhenwespeak.
a.wordsandgestures
b.gestur
esandbodylanguage
c.bodylanguageandpostur
e
d.postur
eandey egazi
ng
Ans:B
44.___r efer
stopi
tch,
loudness,
dur
ati
on,
int
onat
ionand,
tempo.
a.touches
b.prosody
c.gestur es
d.haptics
Ans:b
45.In___mai nint
ent
ioni
stoseekcer
tai
ninf
ormat
ionwhi
chwi
l
lbeappr
eci
ated.
a.empat heti
c
b.compr ehensi
on
c.appreciat
ive
d.ther
apeut i
c
Ans:D
46.___meansl ooki
ngqui
ckl
yov
erat
ext
bookt
ogetagener
alsuper
fi
cial
ideaoft
he
content.
a.scanning
b.extensivereading
c.skimmi ng
d.int
ensive
Ans:B
Explanati
on:Skimmi ng-Readingr apidl
yfort hemainpoint
s.Scanning-Readi ngrapidl
y
thr
oughat extt ofindspecif
ici
nformat i
onr equir
ed.Ext
ensive-Readinglongertexts,
oft
enf orpleasureandf oranoverallunderstandi
ng.Int
ensi
v e-Readingshortertextsfor
detail
edinformationwithemphasi sonpr eciseunderst
anding.
47.___readi
ngi
sideal
andhel
pscompr
ehensi
on
a.extensi
ve
b.l
oud
c.i
ntensive
d.sil
ent
Ans:D
48.Thesecondst
epi
ntheSQ3Rofr
eadi
ngi
s__
_.
a.surv
ey
b.questi
on

STUDY ZONE
c.r
ead
d.r
evi
ew
Ans:B
49.Communi cat
iont
hatt
akespl
acebet
weent
hemember
sofanor
gani
zat
ionwi
thi
n
i
tselfis___
.
a.external
b.formal
c.i
nf or
mal
d.i
nt er
nal
Ans: D
50.I
nformal meet
ingsmar
kthe_
__oft
hepr
obl
em.
a.i
mmedi atel
y
b.i
mmedi acy
c.i
mpor t
ance
d.i
mpr ovement
Ans:C
51.___i
ssenttospeci
fi
cgr
oupofpeopl
ewher
eas_
__maybemeantf
orgener
alpubl
i
c.
a.noti
ce,memo
b.memo, cir
cular
c.noti
ce,ci
rcul
ar
d.ci
rcular
,noti
ce
Ans:D
52.Ever ysentencehast
woessent
ial
par
tsa_
__anda_
__.
a.cl
ause, predicate
b.subject,phrase
c.predicate,subject
d.subject,cl
ause
Ans: C
53.Oralcommuni cati
onensures_
_ _and___.
a.fl
uency;speed
b.adequateattent
ion;i
mmediateresponse
c.speedyinter
acti
on;immediateresponse
d.speed;att
ention
Ans:B
54.Unclar
if
iedassumpt i
onsincommuni cati
oncanl
eadt
o__
_and_
__.
a.prematur
eev al
uati
on,poorli
steni
ng
b.l
ackofplanning,physi
calbar
rier
s
c.i
nformati
onov er
load,sel
ecti
vepercepti
on
d.confusi
on,misunderst
anding
Ans:D

STUDY ZONE
55.Thesemant icmarker
susedt
oexpr
esst
imer
elat
ionshi
par
e:
a.next,
after
b.aft
er,consequent
ly
c.hence,tosummar i
ze
d.whil
e,because
Ans:A
56.___and_ __areact
edasbarri
erst
ocommuni
cat
ion.
a.semanticdistor
ti
ons,l
ackofpl
anni
ng
b.sender,r
eceiver
c.channel,message
d.feedback,sender
Ans:A
57.Whenawor dthathasasi l
ent“
e”attheendcombi
neswit
hanendi
ngt
hatst
art
sa
vowel,t
hef i
nal“e”is___,
forexampl
e,t
hesurpri
segi
vesyou__
_.
a.unchanged,surprisi
ng
b.dropped,surpri
sing
c.delet
ed,surpri
sing
d.changed,surpri
sing
Ans:B
58.Theprimarygoalofcommuni
cat
ioni
sto_
__.
a.tocreat
ebarri
ers
b.tocreat
enoises
c.eff
ectachange
d.noneofthese
Ans:C
59.Communi cat
ionthr
ough_ __and__
_iscal
l
edv
erbal
communi
cat
ion
a.wri
ttenmateri
alandgestures
b.gestur
esandspokenwor ds
c.spokenwordsandwr i
tt
enmat eri
al
d.bodylanguageandgestures
Ans:C
60.___isanexchangeoff
act
s,i
deas,
opi
nionsoremot
ionsbyt
woormor
eper
sons.
a.communi cati
on
b.combinat ion
c.conversation
d.connection
Ans:A
61.___i
st hestudyoft
ouchesasnon-
ver
bal
communi
cat
ion.
a.hapti
cs
b.bodylanguage

STUDY ZONE
c.gestur
es
d.prosody
Ans:A
62.Thef our
thst
epi
ntheSQ3Rt
echni
queofr
eadi
nis_
__.
a.recall
b.revi
ew
c.survey
d.reading
Ans: A
63.___isdonewheny ouneedt
ocont
inuel
ear
ningandst
udy
ingt
haty
oudev
elopy
our
ownt hinki
ngandski
ll
s.
a.professi
onalr
eadi
ng
b.action
c.extensiv
e
d.int
ensive
Ans:A
64.Toomuchof_ __communi
cat
ioni
nthewor
kspacemayal
sopr
ove_
__.I
tmayl
eadt
o
negli
genceofwor k.
a.for
mal ,
positi
ve
b.i
nformal,negati
ve
c.verbal
,posit
ive
d.non-ver
bal,negat
ive
Ans:B
65.Communi cationhelpsmanager
suti
l
ize_
__and_
__i
nthemostef
fect
iveand
eff
icientmanner .
a.empl oyees, organizat
ion
b.cont r
ol,evaluationofperfor
mance
c.plans,goals
d.manpower , r
esour ces
Ans: D
66.Themostcr ucialpar
toft
he_
__pr
ocessi
sthi
nki
ngofconv
ert
ingt
o__
_whatone
hears.
ng
b.speaking,meani ng
c.hearing,i
nterpreti
ng
d.li
stening,meani ng
Ans: D
67.Matchthefol
l
owingbodylanguagegestur
eswit
hthei
rmeani
ngs:
(1)rol
l
ingone’
seyes (
a)l
ackofconfi
dence
(2)noddi
ng (b)exasperat
ion

STUDY ZONE
(3)thecrossingofarms (
c)confi
rmat
ion
(4)shakingoflegs (d)def
ensi
ve
a.1-d,2-c,3-b,4-a
b.1-c,
2-a,3-
d,4-
b
c.1-b,
2-c,3-
d,4-
a
d.1-a,
2-b,3-
c,4-
d
Ans: C
68.Whi choneoft hem ar

etypesofl
i
steni
ng:
1.compr ehensionl ist
eni
ng
2.cri
ticalli
stening
3.evaluati
vel i
stening
4.int
ensi v
el i
stening
(a)1,2,3
(b)2,3, 4
(c)
3,4,1
(d)4,2, 1
Ans: A
69.SQ3RTechniqueofr eadingstandsfor:
(a)Survey,
Questi
on,read,recall
,revi
ew.
(b)survey
,quoti
ent,
read,rev i
ew,recal
l
(c)
Survey,
questi
on,rel
ief
,recall
,read
(d)Survey,
questi
on,recal
l,revi
ew, r
ead
Ans: A
70.Whi choneoft hem i

sat
ypeofr
eadi
ng?
1.extensiv
ereading,
2.evaluati
vereading
3.scanning
4.int
ensivereading
(a)1,
2,3
(b)1,
3,4
(c)2,
3,4,
(d)1,
2,4
Ans:B
71.Whi l
ecommuni cati
onwi ththe_ __,
___phrasesand_
__hav
etobeusedi
nthei
r__
_
contexts.
(a)customer s,poli
te,expressions,appropri
ate
(b)rel
atives,harsh,gestures,i
nappr opri
ate
(c)
Subordinates,impol i
te,i
mpr essi
ons, t
rue
(d)audience,rude,dialoguesact ual
Ans: A
72._
__i
sthemosti
mpor
tantaspectofst
ylei
nal
anguage.

STUDY ZONE
a.al
phabets
b.art
icl
es
c.punctuat
ion
d.nouns
Ans:c.
73.___isameansofmakingideasandt
hought
scl
ear
erandeasi
ert
ogr
aspbybr
eaki
ng
them downintol
ogical
uni
ts
a.Writi
ng
b.Punctuat
ionmarks
c.Pronunci
ati
on
d.Grammar
Ans:b.
74.Punctuat
iondecidest
hecombi
nat
ionoft
wowor
dst
omakea_
__
a.Let
ter
b.Memo
c.Report
d.Phraseorclause
Ans:d.
75.Theforum wherepeopl
esitt
ogetheranddiscussat
opi
cwi
tht
hecommonobj
ect
ive
offi
ndingasoluti
onforaprobl
em i
scalled__
_
a.I
ntervi
ew
b.Drama
c.Pl
ay
d.GroupDiscussi
on
Ans:d.
76.___i
sthepersonwhocoor
dinat
est
hegr
oupdi
scussi
on
a.Manager
b.Timekeeper
c.Moderator
d.Leader
Ans:c.
77.Backstrai
ght
,andar
msandl
egsuncr
ossed,
indi
cat
esa_
__post
ure
a.Closed
b.Tensed
c.Open
d.Relaxed
Ans:c.
78.The___i
susedt
oindi
cat
epossessi
onandcont
ract
ioni
nasent
ence
a.Comma
b.Apost
rophe

STUDY ZONE
c.Ful
lstop
d.Quotati
onMar
ks
Ans:b.
79.___enclosesthewor
dsofaspeaker
.
a.Quotati
onMar ks
b.Comma
c.Ful
lstop
d.Apostrophe
Ans:a.
80.___pert
ainstothe“whatt
osay
”aspectoft
hegr
oupdi
scussi
on
a.GroupBehav i
our
b.Appearance
c.Manners
d.Knowledgeoft hecont
ent
Ans:d.
81.Groupdiscussioni
sarrangedinor
dert
omeasurecer
tai
n___ofthepar
ti
cipant
s,
whichareotherwisedi
ffi
cultt
oident
if
yandti
me-
consumingtoassess.
a.Caste
b.Trai
tsandqualiti
es
c.Compl exi
on
d.Reli
gion
Ans:b.
82.Showingdirecti
ontoagr
oupr
equi
rest
hef
oll
owi
ngqual
i
ty
a.Leader
ship
b.GoodAppear ance
c.Openbodyl anguage
d.Communi cati
onskil
ls
Ans:a.
83.Worki
ngwi
thoutbei
ngt
old,
bei
ngsel
f-
mot
ivat
ed,
andbei
ngt
hef
ir
stt
obegi
nwor
k
shows
a.Mot i
vati
on
b.Ini
ti
ati
ve
c.Leadershi
p
d.Persi
stence
Ans.A
84.Hav
ingaposi
ti
veout
lookcanaf
fecty
our
a.Per
for
mance

STUDY ZONE
b.Conf
idence
c.Heal
th
d.Al
loftheabov
e
Ans.Al
loft
heabov
e
85.Whati
steam wor
k?
a.Theabi
l
ityt
odosomethingwithoutbei
ngasked
b.Theabi
l
ityt
odoworkwithotherstogetthej
obdone
c.Theabi
l
ityt
ogetpeopl
etodowhaty ouwant
d.Theabi
l
ityt
ocl
earl
yexpressyoursel
f
Ans.Theabi
l
ityt
odowor
kwi
thot
her
stogett
hej
obdone.
86.Readi
ngi
sa_
___
___
__.
a.Fi
rstst
ept
olear
nal
anguage.
b.Pur
posef
ulact
ivi
ty
c.usel
essski
l
l
d.noneoft
heabov
e.
Ans.B
87.Amongf
ourski
l
lswhi
chonei
spr
oduct
ive
a.Wr
it
ing
b.Speaki
ng
c.Bot
ha&b
dNoneoft
heabov
e
Ans.C
88.Amongthefoll
owing,whoisthemostli
kel
ytogetexcommuni
cat
edbysoci
etyand
peers:
a.Apersonwhoisalwayshappyandpositi
ve
b.Apersonwhoremainscalm andcol
lect
ed
c.Apersonwhoexpressesangerfr
equent
ly.
d.Noneoftheabove
Ans.C

STUDY ZONE
89.Negativeemot i
onstendto
a.Elev
ateus
b.Dist
ortus
c.Bothaorb
d.Neit
heranorb.
Ans.B
90Whi lemanagi ngangeronemustfocuson:
a.Out sidet
ri
gger
b.Internalr
esponse
c.Bot haorb
d.Nei t
heranorb.
Ans.B
91.Negati
veemotionsmustbeavoi
dedas:
a.Ther
eisanov
erl
oadofnegat
ivi
ty
b.Theyt
endt
oaf
fectot
her
saswel
l
c.Theydepr
iveoneofv
ital
ener
gy
d.Al
loft
heabov
e
Ans.D
92.Negat iveemot i
onsar e:
a.Accept ableasnat ural,inappr opr i
atesit
uati
ons,inri
ghtpr
opor
ti
on
b.Nev eraccept able,inanysi t
uation,inanyproporti
on
c.Al
way saccept able,inanysi t
uat i
on,inanyproporti
on
d.Noneoft hese
Ans.A
93.Oneneedst odi scardnegat ivement alatt
it
udeasi t:
a.Repel soppor tuniti
esandsuccess
b.Depr ivesoneofsel f-
dev elopment
c.Makesone’ sl i
femi ser able
d.Alloft hese
Ans.D
94.Whati sactual l
ymeantbyt i
me- management ?
a.Mani pul ati
onoft imei tself
b.Managementofone’ sr elati
onshi pwithti
me
c.Maint enanceoft hecl ocks
d.Mast er ingthear tofpost ponement
Ans.B
95.Conf ront edwi t
hanenor moust askoneshoul d:
a.Div
idet hebi gt askintosmal lpracti
cableparts
b.Post ponet het askunt ilitreall
ybecomesf ri
ghtening
c.Fi
ndsomet hingeasi ert odo
d.Wor kondi fferentpar tssi mul taneously
Ans.A

STUDY ZONE
96.Anexampl eofcompl i
antbehaviourwoul dbe:
a.Onema r
ryi
ngaccordingtoone’sownwi shes
b.Oneeat i
ngchocolatebecauseoner eall
ywant si
t
c.Onesigningapeti
tionbecauseitisf or
war dedbyaf
ri
end
d.Onej
oi ni
ngfri
endsf orateaforrelaxat
ion
Ans.C
97.Sof arassof tskil
l
sar econcerned,bei
ngatt
ract
ivei
nvol
ves:
a.Dressingupf l
amboy ant
ly
b.Havingabeaut i
fulface
c.Showi ngoffthatonei scult
ured
d.Noneoft hese
Ans.D
98.Inaconv ersation,honestpeopleusual
ly:
Mai
ntai
ndi
rectey
e-cont
act
Keepshi
ft
inggl
ances
Cl
oset
hei
rey
es
Noneoft
hese
Ans.A
99.Bei
ngl
atei
nasoci
algat
her
ing:
Showst
hatonehasnor
espectf
orot
her
’st
ime
Showst
hatoneef
fi
ci
ent
lymanagesone’
sti
me
Showst
hatonei
srel
i
abl
e
Noneofthese
Ans.A
100.I
dent
if
ythetrai
tthati
sli
kel
ytoat
tractpeopl
e:
Cont
ri
but
ingt
ofeel
-goodf
act
ors
Remember
ingpeopl
e’
snames
Remember
ingt
owi
shpeopl
eont
hei
rbi
rt
hday
s
Al
lofthese
Ans.D
101.I
dent
ifythet
ypeofpeopl
eli
keabl
einasoci
algat
her
ing:
Peopl
ewhoar
edeadser
ious
Peopl
ewi
thagoodsenseofhumour
Sar
cast
icpeopl
e
Naggi
ngpeopl
e
Ans.B
102.I
dent
if
ythesoci
all
yli
keabl
etr
ait
:

STUDY ZONE
Rel
i
abi
l
ity
Ni
t-
picki
ness
Aggr
essi
veness
Noneofthese
Ans.A
103.Humourinthewor
kpl
acecan:
Remov
econf
li
cts
Mi
nimi
sest
ress
I
ncr
easepr
oduct
ivi
ty
All
ofthese
Ans.D
104.One’
sabili
tyt
omai
ntai
ngoodr
elat
ionshi
pswi
thbot
hpoorandr
ichpeopl
e
i
ndicat
esone’s:
Ment
ali
mmat
uri
ty
Gr
eedyment
ali
ty
Hi
ghl
evel
ofpsy
chol
ogi
cal
insecur
it
y
Highemoti
onal
andspir
it
uali
ntel
l
igence
Ans.D
105.Thosel
acki
ngemoti
onalandspi
rit
uali
ntel
l
igence:
Fl
att
ert
her
ich
Av
oidpeopl
ewhohav
elowi
ncome
Bot
hoft
hese
Noneofthese
Ans.C
106.I
nasoci
algat
her
ing,
oneshoul
duse:
a.Al
anguageknownt
oal
l
b.Ar
egi
onal
languageknownonl
ytof
ewpeopl
e
c.Al
anguageknownt
onobody
d.Noneoft
hese
Ans.A
107.I
faper
soni
saskedt
odoanunet
hical
actbyhi
gheraut
hor
it
ies:
a.
S/heshoul
dobeyt
hem

STUDY ZONE
b.S/
heshoul
dref
use
c.S/
heshoul
ddel
ayt
heact
d.Noneoft
hese
Ans.B
108.Heal
thyi
ndi
vi
dual
sar
eassumedt
obe:

Dependabl
e

Har
d-wor
king

Bal
anced

All
oft
hese
Ans.D
109.Mot
ivat
ioni
s:
A.ourabi
l
ityt
ounder
standandper
cei
veemot
ionsi
nter
nal
B.anst
atet
hatgui
desourbehav
iort
oat
tai
nthegoal
C.ourabi
l
ityt
ounder
standcul
tur
alnor
msandv
alues
D.ourabi
l
ityt
oadaptt
oourenv
ironment
Ans.B
110.Humanbeingsseekoutasenseofbel
ongi
ngaswel
lsat
isf
yingf
eel
i
ngsofhunger
andthi
rst
.Theseareexampl
esofa(n)
:
A.mot
ivat
ion
B.dr
ive
C.need
D.ext
ri
nsi
cmot
ivat
ion
Ans.C
111.Mari
ssaisputti
ngagreatdeal
ofenergyi
ntoherschool
wor
k.Shewant
stomake
theDean’
sListatheruni
ver
sit
y.Thefact
ormoti
vati
nghertobeagoodst
udenti
sa(
n):
A.i
ncent
ive

STUDY ZONE
B.mot
ivat
ion
C.dr
ive
D.need
Ans.A
112.Whi
choft
hef
oll
owi
ngI
SNOTamodel
ofmot
ivat
ion?
A.sel
f-
act
ual
i
zat
ion
B.cogni
ti
ve
C.expect
ancyv
alue
D.psy
choanal
yti
cal
Ans.D
113.Thegoal
ofsel
f-
act
ual
i
zat
ioni
sto:
A.f
indsel
f-
ful
fi
ll
ment
B.r
eachourmaxi
mum cogni
ti
vepot
ent
ial
C.under
standcul
tur
alv
aluesandpr
act
ices
D.achi
eveegomast
ery
Ans.A
114.Youreceiv
ev erbal
prai
sefrom y
ourcar
egiver
swhenyoubehav
eappr
opr
iat
ely
.
Thi
sposit
iverei
nforcementconnect
stomotivat
ionasa(
n):
A.i
ncent
ive
B.ext
ri
nsi
cmot
ivat
ion
C.dr
ive
D.need
Ans.A
115.Whi
choft
hef
oll
owi
nggoal
sassoci
atedwi
thachi
evementmodel
sconnect
swi
th

STUDY ZONE
i
ntr
insi
cmot
ivat
ion?
A.mast
erygoal
s
B.per
for
mancegoal
s
C.soci
algoal
s
D.i
ntr
insi
cgoal
s
Ans.A
116.I
nthei
rmot
ivat
ionmodel
,Eccl
esandcol
l
eaguesconnectt
heachi
evementr
elat
ed
choi
cesst
udent
smaket
otwoset
sofper
cept
ual
bel
i
efs.Theabi
l
itysel
f-
concepti
s:
A.t
hewor
thaper
sonat
tachest
oav
ail
abl
est
rat
egi
est
oachi
eveagoal
B.asenseofbel
ongi
ng
C.l
ear
ningf
orone’
sownper
sonal
int
erest
D.aper
son’
sexpect
ati
onsf
orsuccessandabi
l
ityt
oper
for
m at
ask
Ans.D
117.St
ressmanagementi
saboutl
ear
ning
a.Howtoav oi
dt hepressuresofl
if
e
b.Howtodev el
opskillsthatwoul
denhanceourbody
’sadj
ust
mentwhenwear
e
subj
ect
edt othepressuresofli
fe
c.Both‘
1’&‘2’aretr
ue
d.Noneoftheabov e
Ans.B
118.Whi
choft
hef
oll
owi
ngst
atement
sist
rueaboutst
ressmanagement
a.St
ressmanagementi
sl ear
ningabouttheconnecti
onbetweenmindandbody
b.St
ressmanagementhelpsuscontrolourheal
thinaposi
tiv
esense
c.St
ressmanagementteachesustoavoidallki
ndsofstr
ess
d.Onl
y‘1’
&‘2’ar
eri
ght
Answer:
d
119.Whi
choft
hef
oll
owi
ngar
ethebasi
csour
cesofst
ress

STUDY ZONE
a.TheEnv i
ronment
b.SocialStressors
c.Physiological
d.Thought s
e.All
oft heabov e
Answer:
e
120.Exampl
esofenv
ironment
alst
ressor
sar
e
a.Weather
b.Traf
fi
c
c.Fi
nancialpr
oblems
d.Substandar
dhousing
e.Only‘
1’ ,
‘2’
&‘4’ar
eright
Answer:
e
121.Exampl
esofsoci
alst
ressor
sar
e
a.Fi
nanci al
probl
ems
b.Divorce
c.Lossofal ovedone
d.Jobintervi
ews
e.Alloftheabove
Answer:
e
122.Exampl
esofphy
siol
ogi
cal
str
essor
sar
e
a.Menopause
b.Giv
ingbirt
h
c.Sl
eepdisturbances
d.Rel
ati
onshippr obl
ems
e.Only‘
1’
,‘2’
,&‘ 3’ar
etr
ue
Answer:
e.
123.Thef
oll
owi
ngar
ethechar
act
eri
sti
csofPosi
ti
veSt
ress
a.I
timprovesperf
ormance
b.I
tfeel
sexciti
ng
c.I
tmotivates
d.Al
loftheabove
Answer:
d

STUDY ZONE
124.Thef
oll
owi
ngar
ethechar
act
eri
sti
csofNegat
iveSt
ress
a.I
tcausesanxiet
y
b.I
tfeel
sunpleasant
c.I
tdecreasesperf
ormance
d.Al
loftheabove
Answer:
d

STUDY ZONE
07.
012: 22PM
MCQS
Howmuchl i
steni
ngef
fectonourcommuni
cat
ion?
a)20-35%
b)5-15%
c)25-40%
d)40-70%
Answer
d)40-
70%
Welist
enat_
___
_%ef
fi
ciencywi
thoutt
rai
ning?
a)20%
b)25%
c)30%
d)35%
Answer
b)25%
Howmuchwordscoul
dbespokebyaper
soni
nami
nut
e?
a)70-80
b)90-100
c)125-150
d)120-140
Answer
c)125-
150
Howmucht i
merequi
redt
oshor
tl
ymemor
izeacont
ent
?
a)Immediatel
y
b)5minutes
c)10minutes
d)15minutes
Answer
a)I
mmediat
ely
Apersoncant
hinkhowmanywor
dsi
nami
nut
e?
a)150
b)200
c)300
d)400
Answer
d)400
Whatwi ll
bet hethi
rdst
ageofl
i
steni
ng?
a)Respondi ng
b)Evaluating
c)Understanding
d)Remember ing
Answer
Eval
uat
ing
Inwhichstagethel
i
stenerassessest
hei
nfor
mat
iont
hey
?
a)Responding
b)Evaluat
ing
c)Underst
anding

STUDY ZONE
d)Remember
ing
Answer
Eval
uat
ing
Li
steni
ngmeanst
orespondt
oadv
iceorr
equest
?
a)True
b)True
Answer
a)Tr
ue
Whichofthesei snotst
epi
nthel
i
steni
ngpr
ocess?
?
a)Tostopt al
ki
ng
b)Recei
ving
c)Misi
nterpret
ing
d)Responding
Answer
Misi
nter
pret
ing
Whichoft hesei
sthef
ir
stst
epi
nthel
i
steni
ngpr
ocess?
a)Stoptalki
ng
b)Receiving
c)I
nterpreti
ng
d)Responding
Answer
St
optal
king
Whichoft hefol
l
owi
ngi
sthet
hir
dst
epofl
i
steni
ng?
a)Stoptalki
ng
b)Receiving
c)I
nterpreti
ng
d)Responding
Answer
I
nter
pret
ing
___
__isthel astst
epofl
i
steni
ngpr
ocess?
a)Stoptalki
ng
b)Receiving
c)I
nterpreti
ng
d)Responding
Answer
Responding
Hearingmeansper
cei
vi
ngwi
thear
s?
a)True
b)False
Answer
a)Tr
ue
Whichofthesei snotat ypeofl

i
steni
ng?
a)Appreci
at ivelisteni
ng
b)Superfi
cial l
istening
c)Focusedl istening
d)Musicallistening

STUDY ZONE
Answer
d)Musi
cal
li
steni
ng
Whichoftheset y pesofl
ist
eni
ngl
acksdept
h?
a)Appreci
at ivelisteni
ng
b)Superfi
cial l
istening
c)Focusedl istening
d)Musicallistening
Answer
b)Super
fi
cial
li
steni
ng
Inwhichoft heset ypesofl

i
steni
ng,
doest
hel
i
stenerf
eel
grat
eful
?
a)Appreci
at ivelistening
b)Superfi
cial l
istening
c)Focusedl istening
d)Musicallistening
Answer
c)Focusedl
i
steni
ng
Whichoftheset y pesofl
ist
eni
ngi
sfol
l
owedbyski
l
lli
stener
?
a)Appreci
at ivelisteni
ng
b)Superfi
cial l
istening
c)Focusedl istening
d)Musicallistening
Answer
b)Super
fi
cial
li
steni
ng
Inwhichoft hese, theli

stenerput
shi
msel
finpl
aceoft
hespeaker
?
a)Appreci
at ivelisteni
ng
b)Superfi
cial l
istening
c)Focusedl istening
d)Musicallistening
Answer
d)Musi
cal
li
steni
ng
Asuccessf
ulmanagershoul
dbeat
rai
nedl
i
stener
??
a)True
b)False
Answer
a)Tr
ue
Whichoft heseshouldbeavoi
dedf
oref
fect
ivel
i
steni
ng?
a)Pre-
li
steninganaly
sis
b)List
eningtostruct
uredtal
ks
c)Team list
ening
d)Predict
ing
Answer
Predicti
ng
Inwhi chofthesedoestheli
stenerpi
ckupspeci
alf
eat
ures?
a)Listeni
ngi nconver
sati
oninter
acti
on
b)Listeni
ngt ostr
uctur
altal
ks
c)Predicti
ng
d)Team l i
steni
ng

STUDY ZONE
Answer
a)Li
steni
ngi
nconv
ersat
ioni
nter
act
ion
Awell-
organizedt
alki
sa_
___t
alk?
a)Short
b)Long
c)Random
d)Str
uctured
Answer
d)St
ruct
ured
Whichoft heseshouldbeav
oidedi
npr
e-l
i
steni
nganal
ysi
s?
a)Mentaldi scipl
i
ne
b)Concentration
c)Prej
udices
d)Pati
ence
Answer
c)Pr
ejudi
ces
Predi
cti
ngi
sthet
echni
quet
ofor
ecastwhatt
hespeakerwi
l
lsay
?
a)True
b)False
Answer
a)True
Inwhichofthese,shouldt
helist
enerbeabl
etomakeconnect
ionbet
weendi
ff
erentsegment
s
ofspeech?
a)Li
steni
ngt ostr
ucturedt
alks
b)Li
nksbet weenpartsofthespeech
c)Team li
steni
ng
d)Predi
cti
ng
Answer
b)Li
nksbet
weenpar
tsoft
hespeech
Whichofthesei sbasedofef
fect
ivel
i
steni
ng?
a)Notetalking
b)Notetalking
c)Lett
ertalking
d)Predi
cti
ng
Answer
a)Notet
alki
ng
Whichoft heseshoul
dbeav
oidedwhi
l
enot
etal
ki
ng?
a)Concent r
ation
b)Evaluati
on
c)Li
stening
d)Usingphr ases
Answer
b)Eval
uat
ion
Whichoftheseisnotadet
err
entt
othel
i
steni
ngpr
ocess?
a)Refer
encemat er
ial
b)Chats
c)Sci
enti
fi
ctex t
d)Techni
caltext

STUDY ZONE
Answer
b)Chat
s
Whichoftheseisnotadet
err
entt
othel
i
steni
ngpr
ocess?
a)Lackofint
erest
b)Ego
c)Confi
dence
d)Fear
Answer
c)Conf
idence
Whatwillbethethi
rdst
ageofl
i
steni
ng?
a)Responding
b)Eval
uating
c)Understandi
ng
d)Remember i
ng
Answer
b)Eval
uat
ing
Li
steninga_ ___
___
_ment
alpr
ocesst
hatpl
ayv
ital
rol
einourdai
l
yli
fe?
a)Absor babl
e
b)Visi
ble
c)I
nv i
sible
d)Ecoabl e
Answer
c)I
nvi
sibl
e
Li
steni
ngistheabi
l
ityt
oident
if
yandunder
standwhatpeopl
ear
esay
ingwr
it
tenby
___
___
_in
1993?
a)Yagang
b)Underwood
c)Daki
n
d)Howatt
Answer
a)Yagang
Viewslisteningisapar
tof_
___
___pr
ocessi
nwhi
chal
lpar
ti
cipantcansendandr
ecei
ve
message?
a)Negotiati
ng
b)Transactional
c)Constructive
d)Transformat i
ve
Answer
b)Transact
ional
Howmanyst
agesofor
alpr
ocesses?
a)1
b)2
c)3
d)4
Answer
3

STUDY ZONE
InAmeli
a(2011)whodescr
ibet
hepr
ocessofl
i
steni
ng?
a)Fl
owerdew
b)Mil
ler
c)Bot
haandb
d)Noneofthese
Answer
Fl
owerdew
Audit
orymessagef
ir
str
ecei
vedby_
___
__memor
yfr
om env
ironmentar
oundus?
a)Pri
mary
b)Secondary
c)Tert
iar
y
d)Sensory
Answer
Sensor
y
Wil
son(
2008)di
sti
ngui
sht
hepr
ocessofl
i
steni
ngi
nto_
___
_cat
ogar
ies?
a)1
b)2
c)3
d)4
Answer
2
Bott
om- upandt
op-
downpr
ocessi
ngar
ethepr
ocessof_
_?
a)Li
stening
b)Heari
ng
c)Eco
d)Eco
Answer
Li
steni
ng
Thelevelofl
isteni
ngexcept
?
a)Cl
arifyi
ngmeani ng
b)Acti
nggener ati
vel
y
c)Att
ent i
vepresence
d)Hearingabil
ity
Answer
d)Hear
ingabi
l
ity
Whenthelear
nertr
iestounder
standwhati
shappeni
ng?
a)Lear
ningofgi
st
b)Lear
ningofobj
ecti
ve
c)Hear
ing
d)Noneofthese
Answer
a)Lear
ningofgi
st
Howmanyki
ndofmedi
ausef
orbr
oadcast
ing?
a)1
b)2
c)3
d)4

STUDY ZONE
Answer
2
All
storyi
nthenewst
hatexpl
aint
henewsl
ead?
a)Body
b)Alead
c)Templat
es
d)Soul
Answer
Body
Learnerproblem inli
steni
ngexcept
?
a)Lackofconf idence
b)Limitedvocabul ar
y
c)Failt
or ecognizesignal
s
d)Lackofsel f-
respect
Answer
Lackofsel
f-
respect
Thespeedofnewsdel
i
ver
yisqui
tfasti
nwhi
chsor
tofmedi
a?
a)Tel
evi
sionnews
b)Newspapernews
c)I
nter
netnews
d)Radi
onews
Answer
Tel
evi
si
onnews
Thegreatestdif
fi
cul
tywi
thl
i
steni
ngi
sinabi
l
ityt
ocont
rol
?
a)Speakerspeed
b)Language
c)Bothaandb
d)Noneoft hese
Answer
Speakerspeed
Whattodotoexpl ai
nlist
eningabi
l
ity
?
a)Pr
ovideeasiestmateri
al
b)Hear
ingnews
c)Li
mitedvocabulary
d)Pr
ovidechallengi
ngmat eri
al
Answer
Prov
idechal
l
engi
ngmat
eri
al
Accor
dingt
oresear
ch,aboutwhatper
centofeachdaydoest
heav
erageper
sonspend
l
ist
eni
ng?
a)65%
b)45%
c)35%
d)25%
Answer
45%
Whatisthel
astst
epi
nthel
i
steni
ngpr
ocess?
a)Respondi
ng

STUDY ZONE
b)Clar
if
y
c)Acti
on
d)Li
steni
ng
Answer
a)Respondi
ng
Whichstepi nt
heli
steni
ngpr
ocessi
nvol
vesf
ocusi
ngonapar
ti
cul
arsoundormessage?
a)Understandi
ng
b)Responding
c)Li
stening
d)Att
endi ng
Answer
d)Att
endi
ng
Whichstepi nt
heli
steni
ngpr
ocessi
nvol
vesassi
gni
ngmeani
ngt
omessages?
a)Understandi
ng
b)Responding
c)Li
stening
d)Att
endi ng
Answer
a)Under
standi
ng
Thereisnewev idencetosuggestt
hat_
___
___
___
___l
i
stener
sar
emor
eli
kel
ytobeskept
ical
whenlist
eningt oinfor
mati
on?
a)Content-
oriented
b)Acti
on-ori
ented
c)Self
-or
iented
d)
Answer
Emoti
on-
ori
ent
ed
Theself-
absorbedli
steneri
spri
mar
il
yfocusedon_
___
___
___
___
?
a)Theironneed
b)Li
stencareful
ly
c)Focusonwhatt eachersays
d)Responding
Answer
a)Thei
ronneed
Whichli
steni
ngbar ri
eroccur
swhent
hecoar
sel
anguageoft
hespeakerof
fendsal
i
stener
?
a)Bei
ngsel f
-absorbed
b)Focusing
c)Emotionalnoise
d)Noneofabov e
Answer
c)Emot
ional
noi
se
Thefearofmi sunderst
andi
ngot
her
siscal
l
ed_
___
___
___
?
a)Emotionalnoise
b)Beingself
-absorbed
c)Li
snerapprehension
d)Responding
Answer

STUDY ZONE
c)Li
snerappr
ehensi
on
Thet endencyofasel f-
absorbedl
i
stenert
orequi
ret
heconv
ersat
iont
ofocusont
hem i
s
cal
led_ __
________
__?
a)Communi cati
ondomi nant
b)Lisnerapprehension.
c)Conv er
sationalnarci
ssi
sm
d)Self-
absorbed
Answer
Conver
sat
ional
nar
cissi
sm
Theaver
agepersonspeaksatwhatr
ate?
?
a)100wordpermin
b)110wordpermin
c)120wordpermin
d)125wordpermin
Answer
d)125wor
dpermi
n
Wehav etheabi
l
ityt
opr
ocessappr
oxi
mat
elyhowmanywor
dsofspeechpermi
nut
e?
a)400-
600
b)600-800
c)800-
1000
d)1000-1400
Answer
b)600-
800
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STUDY ZONE
RAJ KUMAR GOEL INSTITUTE OF TECHNOLOGY
B.Tech I Year II SEM Session 2020-21

SOFT SKILLS 2 MCQs
UNIT 3
Q1. Which of these is NOT a monetary method of motivation?

Comission
Pay Rise
Recognition
Bonuses
• Q2. what are TWO benefits of a motivated workforce?
This can result in better productivity

customer service will most likely improve
you can pay them less because they're enjoying work
they only work when they feel like working
• Q3. Which of these is NOT a category in Maslow's hierarchy of
needs?
Social
Travel
Esteem
Safety
• Q4. Which of these roles would most likely be motivated by
commission?
Financial Director
Sales Assistant
Manager
Producer
• Q5. Motivating staff by giving them additional responsibility is
known as ...
Delegation
Delayering
Job Enrichment
Job Rotation
• Q6. Whose theory was X & Y?
Taylor

STUDY ZONE
Maslow
McGregor
Herzberg
• Q7. According to Abraham Maslow, human needs can be divided
into how many types?
Three types
Four types
Five types
Six types
• Q8. When workers take a percentage of profits from the company
they work for, what is this called?
Bonus
Fringe Benefits
Profit-sharing
Salary
• Q9. Isaac feels like his hard work is never recognised. Which level of
needs (Maslow) is not being satisfied?
Self-Esteem
Social
Self-Actualisation
Physiological
• Q10. Whose theory was “Two factor Theory” satisfaction and
dissatisfaction
Herzberg
Taylor
Mayo
• Q11. Which of the following is a definition of self-actualisation need?
National minimum wage
Sense of belonging
Achieving one's innermost desire
Feeling secured
• Q12. Which of the following is NOT a need as identified by Maslow?
Hygiene
Esteem
Self-actualisation
Social
• Q13. Which of the following is a motivator according to Herzberg?

STUDY ZONE
Working condition: Safe working environment

Responsibility
Good wage or salary
Good relationship with co-workers and boss
• Q14. Employer give a wider range of similar tasks for the employee
to do. This is an example of...
Job rotation
Job enlargement
Job enrichment
• Q15. Which is NOT a dimension in Maslow's Hierarchy of Needs?
Ego
Physiological
Safety
Esteem
• Q16. Which theorist believed that the only way to motivate staff is
with money?
Mayo
Taylor
Herzberg
Maslow
• Q17. The " hierarchy of needs"is associated with which theorist?
Herzberg
Taylor
Ansoff
Maslow
• Q18. According to Taylor , workers are mostly motivated by what?
Satisfaction
Food
Money
The weekend
• Q19. A force that influence your behavior is called
theory
motivation
competence
• Q20. Motivation that comes from inside the learner.

STUDY ZONE
• Q21. Motivation that comes from outside influence or circumstance.

• Q22. What type of motivation is money?
Intrinsic
Extrinsic
• Q23. What type of motivation is "My mom wants me to go to
college."
Intrinsic
Extrinsic
• Q24. I want to study hard so that I can earn good grades in school.
Intrinsic
Extrinsic
• Q25. Extrinsic motivation includes your goals, values, and interests.
False
True
• Q26. Being accountable is
Competence
Responsibility
Autonomy
• Q27. ________ is self-government; freedom from external control.
Autonomy
Competence
Control
• Q28. ______ is the ability to do something successfully.
Autonomy
Competence
Responsibility
• Q29. ________ is the ability to firmly trust something or someone.
Competence
Confidence
Control
• Q30. _______ is the power to influence.
Control
Autonomy
Confidence
• Q31. I went to school today because I wanted to learn.

STUDY ZONE
Intrinsic
Extrinsic
• Q32. I got a job because I wanted to make some extra money.
Intrinsic
Extrinsic
• Q33. I am going to the military to make my parents proud.
Intrinsic
Extrinsic
• Q34. ________ is defined as the processes that account for an
individual's intensity, direction, and persistence of effort toward
attaining a goal.
leadership
management
learning
motivation
Q35. The ________ dimension of motivation measures how long a
person can maintain effort.
direction
persistence
intensity
knowledge
Q36. The ________ element of motivation describes how hard a
person tries.
intelligence
experience
direction
intensity
Q37. Which level of Maslow's hierarchy of needs deals with satisfying
one's hunger, thirst, and other bodily needs?
psychological
social
esteem
physiological
Q38. Which of the following needs in Maslow's hierarchy refers to
the drive to become what one is capable of becoming?
A) social
B) self-actualization
C) physiological

STUDY ZONE
D) esteem
Q39. According to Douglas McGregor's Theory Y, a manager
assumes that employees ________.
A) need to be directed
B) prefer to be controlled
C) learn to accept responsibility
D) need to be micromanaged
Q40. If Alberta is a categorized as a Theory X manager, which of the
following behaviors is she most likely to exhibit?
A) She will empower her subordinates.
B) She will trust her employees to use their discretion in most matters.
C) She will strictly control all the details of any project she is managing.
D) She will delegate authority extensively to junior managers.
Q41. The ________ theory is also called motivation-hygiene theory.
goal-setting
self-determination
cognitive evaluation
two-factor
• Q42. Which of the following is a motivational factor according to
Herzberg's two-factor theory?
A) quality of supervision
B) recognition
C) pay
D) relationships with others
Q43. According to the two-factor theory proposed by Herzberg,
which of the following is considered a hygiene factor?
A) promotional opportunities
B) quality of supervision
C) achievement
D) recognition
Q44. McClelland's theory is based on which of the following needs?
A) stability, growth, and security
B) achievement, power, and affiliation
C) self-actualization, stability, and safety
D) hygiene, control, and security
Q45. Erika wants to become the head of the HR department.
Although the role comes with a generous salary hike and will put her
in charge of several subordinates, she is mainly pursuing this position

STUDY ZONE
because she believes she can do the job better than anyone else and
wants people to know this. According to McClelland's theory of
needs, which of the following needs is Erika primarily driven by in
this case?
A) the need for stability
B) the need for achievement
C) the need for security
D) the need for affiliation
• Q46. Motivation is...
The internal mechanisms and external stimuli that arouse and direct
behaviour
The external mechanisms and stimuli that make a performer do well
how much you want to do well in your sports
What makes you want to win, it can be internal or external
• Q. 47Select the two types of motivation
Intrinsic
Extrinsic
Internal
External
• Q48 True or False - Intrinsic motivation includes enjoyment
True
False
• Q49. Feeling good about your sports performance is an example of:
a morale boost
• Q50. Overcoming something difficult would be challenging, what are
of motivation does this relate to?
Intrinsic Motivation
Extrinsic Motivation
Differentiation
• Q51. Select three examples of extrinsic motivation
Money
Trophies
Praise
Feel good factor
• Q52. A Financial award is an example of:

STUDY ZONE
Intrinsic Motivation
Extrinsic Motivation
• Q53. True or False: Having low motivation leads to more intensity in
performance
False
True
• Q54. Overcoming adversity is an example of Intrinsic motivation
True
False
• Q55. Being highly motivated helps sports performance
True
False
• Q56. Select the two tangible rewards
Trophies
Money
Praise from a coach or manager
A 'well done' from a team mate
• Q57. Select two intangible rewards
Trophies
Financial gain
Praise from a coach or manager
Likes on Instagram
• Q58. A motivational reward that can be touched. E.G. Trophies or
Money
Tangible
Intangible
• Q59. A reward that cannot be physical touched, but heard or read.
E.G. Praise from a teammate
Tangible
Intangible
• Q60. Having higher enjoyment levels would be a benefit of being
motivated.
True or False
True
False
• Q61. Someone who is highly motivated is more likely to skip training
sessions.

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True or False
True
False
• Q62. Breathing, food, water, and sleep are all part of this level of
needs.
Physiological
Self-actualization
Esteem
Safety and Security
• Q63. Not having to worry about your health, job, or being attacked
are related to this level of needs.
Physiological
Love and Belonging
Esteem
Safety and Security
• Q64. Having friends and family that care about you are related to
this level of needs.
Self-actualization
Love and Belonging
Esteem
Safety and Security
• Q65. Being confident in what you do and being respected by others
are related to this level of needs.
Physiological
Love and Belonging
Esteem
Safety and Security
• Q66. If you are spontaneous, creative, and good at problem-solving,
you have probably reached this level of the hierarchy of needs.
Safety and Security
Love and Belonging
Esteem
Self-actualization
• Q67. Aladdin is a street rat that has to steal food with his monkey
associate Abu to survive. He is breaking the law to meet what level of
needs?
Physiological
Esteem

STUDY ZONE
Love and Belonging

Safety and Security
• Q68. Steve Buscemi lost his job during the recession and then lost his
home. Now he has to hope that he can find a shelter to stay at each
night until he gets back on his feet. What level on need is he lacking?
Physiological
Esteem
Love and Belonging
Safety and Security
• Q69. Bruce Wayne lost both his parents in a shooting when he was
young. He has a butler that watches over him, but he has trouble
establishing meaningful relationships with others. What level of
needs is he missing?
Physiological
Esteem
Love and Belonging
Safety and Security
• Q70. Virginia Woolf grew up in an upper-middle class family and
became a successful published author. However, she did not feel that
she was a success and walked into a lake, drowning herself. What
level of needs was she missing?
Physiological
Esteem
Love and Belonging
Safety and Security
• Q71. Anthony Stark is a genius, billionaire, playboy, and
philanthropist. He is an inventor and has been successful in many
different endeavors in his life. What level of needs is he at?
Safety and Security
Esteem
Love and Belonging
Self-actualization
• Q72.
Isaac feels like his hard work is never recognised. Which level of
needs (Maslow) is not being satisfied?
Self-Esteem
Social
Self-Actualisation

STUDY ZONE
Physiological
• Q73. Which of the following is a definition of self-actualisation need?
National minimum wage
Sense of belonging
Achieving one's innermost desire
Feeling secured
• Q74. Which of the following is NOT a need as identified by Maslow?
Hygiene
Esteem
Self-actualisation
Social
• Q75. Which of the following is a motivational factor, according to
Herzberg's two-factor theory?
Pay
Recognition
Relations with others
Quality of sepervisions
• Q76.
Parker is worried about losing his job. Which level of needs (Maslow)
is not being satisfied?
Self-Esteem
Social
Safety
Self-Actualisation
• Q77.
Which of the following could be used to satisfy Maslow's Self-Esteem
Needs?
Provide employees with a free breakfast at work
Organise a staff lunch at a restaurant every Friday
Introduce an 'Employee of the Week' Award
Introduce flexible working hours so staff can start their working day later
• Q78. Malika thinks that it is an excellent idea to have music playing
in the background while her team carry out their duties. What kind
of factor is being represented by Herzberg's theory?
A satisfier
A motivator
A hygiene factor

STUDY ZONE
A job content factor

• Q79. Yu reports to Shivangi, but he is always finding ways to
ingratiate himself to remain on good terms with her. According to
McClelland, Yu has a high need for:
achievement
power
affiliation
charisma
• Q80. __________ is the processes that account for an individual's
intensity, direction, and persistence of effort toward attaining a goal.
Perception
Motivation
Cooperation
Affect

STUDY ZONE
UNIT 4 WORK PLACE SKILLS
• Q1. Positive Stress

Distress
Health
Eustress
Stress management
• Q2. Negative Stress
Eustress
Stressor
Risk behavior
Distress
• Q3. Anything that causes stress
Lifestyle factor
Stressor
Fatigue
Hormones
• Q4. The process by which the body prepares to deal with a stressor
Fight-or-flight response
Stress management
Adrenaline
Eustress
• Q5. A hormone that gives the body extra energy
Fatigue
Hormones
Corpus Callosum
Adrenaline
• Q6. Exhaustion
Sleep
Stressor
Fatigue
Risk behavior
• Q7. Ways to deal with and overcome problems
Time management
Health

STUDY ZONE
Lifestyle factors
Stress management skills
• Q8. Using your time wisely
Stress management
Wellness
Prioritizing
Time management
• Q9. Your body's response to change
Eustress
Stress
Fight-or-flight response
Fatigue
• Q10. Attitude
Feelings and beliefs that can either positive or negative
A feeling of stability and control
The way you see yourself
The way you conduct yourself
• Q11. Control of your own emotions and desires
Self-esteem
Self-respect
Self-control
Attitude
• Q12. The way you feel about yourself, and how you value yourself
Self-respect
Self-esteem
Balance
Self-concept
• Q13. Balance is
The view you have of yourself
A feeling of stability and control
Control of your own emotions and desires
an action or behavior that might cause injury or harm to you or others
• Q14. The positive feeling you have about yourself when you live up to
your beliefs and values
Self-esteem
Self-control
Time management

STUDY ZONE
Self-respect
• Q15. The view you have of yourself is your
Self-concept
Self-esteem
Self-respect
Balance
• Q16. The body's response to real or imagined dangers or other life
events.
stress
stressor
fight or flight response
adrenaline
• Q17. Which is an example of positive stress?
dealing with a serious illness
a close relative dying
having an argument with a friend
earning an "A" on a test you were worried about
• Q18. the body's way of responding to stress
stress
stressor
fight or flight
adrenaline
• Q19. anything that causes stress
stress
stressor
fight or flight response
adrenaline
• Q20. Physical effects of stress include
headaches
back pain
upset stomach
all of the above
• Q21. Mental and emotional affects of stress include
anxiety
anger
forgetfulness
all of the above

STUDY ZONE
• Q22. Social effects of stress include

irritability
withdrawal
anger
all of the above
• Q23. Which method is the least healthy way to deal with stress?
talking with a friend
thinking about it constantly
deep breathing techniques
exercising regularly
• Q24. A hormone that increases the level of sugar in the blood, giving
your body extra energy
stress
stressor
adrenaline
time-management
• Q25. If stress continues for a long time, it can damage your physical,
mental/emotional, and social health.
true
false
• Q 26How to conrtall your emotions?
1)Don't react right away. Reacting immediately to emotional triggers can
be an immense mistake.2)Ask for some help.3)find a healthy outlet.
1)see a bigger picture.2)replace your thoughts.3)forget your emotions
trigger.
1)label your emotion.2)
• Q27. Positive Stress
Distress
Health
Eustress
Stress management
• Q28. what is self awarness
ability to notice how fast you are
ability to notice your feelings
ability to notice how healthy you are
ability to notice nothing
• Q29. whats the second step to approaching anger?

STUDY ZONE
just blurt it out

none
think about what you will say
think before you respond
• Q30. The view you have of yourself is your
Self-concept
Self-esteem
Self-respect
Balance
• Q31. The positive feeling you have about yourself when you live up to
your beliefs and values
Self-esteem
Self-control
Time management
Self-respect
• Q32. Managing emotions and behavior to achieve one's goals.
self awareness
self management
social awareness
responsible decision making
• Q33. Recognizing one's emotions and values as well as strengths and
challenges.
self awareness
self management
social awareness
• Q34. Showing understanding and empathy for others
self awareness
self management
social awareness
• Q35. Things that make a person angry, anxious or upset
"I" statements
assertiveness
coping mechanisms
emotional triggers

STUDY ZONE
• Q35. What is stress?

the response of the body and mind to being challenged or threatened
an event that threatens lives and property
an everyday problem
an upsetting experience
• Q36. When stress helps you accomplish your goals, it can be called
negative stress
distress
eustress
goal-related stress
• Q37. What is another term for negative stress?
distress
eustress
stressor
catastrophe
• Q38. Which choice is an example of a major life change?
failing a quiz
losing your keys
failing a grade
experiencing an unusually cold winter
• Q39. What kind of stressor is a tornado?
major life change
catastrophe
everyday problem
environmental problem
• Q40. Stress is always negative.
true
false
• Q41. Moderate levels of stress can increase concentration.
true
false
• Q42. Everyday problems are too minor to cause stress.
true
false
• Q43. Moving to a new school district is an example of an
environmental stressor.
true

STUDY ZONE
false
• Q44. The more major life changes you experience, the less stress you
are likely to feel.
true
false
• Q45. ________________ increases when adrenaline is released.
overeating
ulcer
heart rate
asthma
• Q46. What is first stage of stress?
alarm stage
ulcer
heart rate
resistance stage
• Q47. What is second stage of stress?
resistance stage
heart rate
alarm stage
overeating
• Q48. ____________ is the behavioral warning sign of stress.
ulcer
heart rate
asthma
overeating
• Q49. What is the respiratory illness triggered by stress?
ulcer
asthma
alarm stage
overeating
• Q50. The fight-or-flight response occurs during the resistance stage
of stress.
true
false
• Q51. The exhaustion stage occurs with every stress response.
true
false

STUDY ZONE
• Q52. Stress can cause problems with concentration.

true
false
• Q53. Some headaches are triggered by stress.
true
false
• Q54. Prolonged stress weakens the digestive system.
true
false
• Q55 What are two way to relieve stress that does not involve talking
or getting help from other people?
Sit in your room and play Fortnite
Use mindfulness techniques
Read a book
Eat more food
• Q56. What are some ways that can boost your self esteem well
interacting with other people? (there are two answers)
Helping others with community service
Playing video games with them
Doing group projects for school
Watching tik tok with them
• Q57. The person who did the stress Ted talk was
Kelly McGonigal
alternatives
Richard Sherman
Maddy Quinlan
James Cunningham
• Q58. What is the number one way to use stress positively?
Have none
Have a lot
Use the stress as a positive and believe it is good
Think it is not healthy
• Q59. What is the number one cause of stress?
Financial Problems
Loss of family
Getting bullyied
losing a video game

STUDY ZONE
• Q60. What is the best way to handle stress?

Go to a counselor
Do nothing
Read a book
Eat more food
• Q61. What cause is stress on the top 15 top causes of death in 2019?
1
5
11
15
• Q62. Can managing stress determine life or death?
True
False
• Q63. What is the first step in handling stress?
relaxation techniques
refusal of stress techniques
stay positive
Run away from home
• Q64. What is something you shouldn't do during stress?
Bottle it up
Stay positive
Go to a counselor
Talk to a parent or friend about it

STUDY ZONE
KNC 201 Soft Skills 2

MCQ Bank
1: Which of these is the first step in the listening process?

a) Stop talking
b) Receiving
c) Interpreting
d) Responding
e) None of the above
Answer: a
2: Which of these is the third step in the listening process?
a) Stop talking
b) Interpreting
c) Responding
d) Receiving
Answer: b
Explanation: Interpreting is the third step in the listening process. After listening to the talk
seriously and noting important points, interpret the contents of the speech.
3: _______ is the last step of the listening process.

a) Receiving
b) Interpreting
c) Responding
d) Stop talking
Answer: c
Explanation: The correct statement is: Responding is the last step of the listening process.
One way to respond is to ask questions to the speaker.
4: Which of these is not a type of listening?

Answer: d
Explanation: Listening can be of six types. They are: superficial listening, appreciative
listening, focused listening, evaluative listening, attentive listening and empathetic listening.
5: In which of these types of listening, does the listener feel grateful?


STUDY ZONE
Answer: c
Explanation: When the listener expresses gratitude or pleasure for the speech, it is called
appreciative listening. Listeners applaud the speaker.
6: Which of these types of listening is followed by skilled listeners?

Answer: b
Explanation: In evaluative listening, the listener evaluates the contents in terms of accuracy,
objectivity and adequacy of the message.
7: In which of these, the listener puts himself in place of the speaker?

Answer: d
Explanation: Empathise means to understand and share the feelings of another. During
empathetic listening the listener puts himself in the position of the speaker.
8: Which of these has maximum reach?

a) Writing
b) Listening
c) Speaking
d) Talking
Answer: a
Explanation: Writing has enormous reach. It has an inviolable quality about it, since what has
been written cannot be altered.
9: Finding a job advert in the Local Newspaper:
a) Skimming
b) Scanning

STUDY ZONE
c) Assimilation
d) Churning
Answer: B
10: Reading a leaflet handed to you in the street
a) Skimming
b) Scanning
c) Assimilation
d) Churning
Answer A
11: A telephone number in your address book
a) Skimming
b) Scanning
c) Assimilation
d) Churning
Answer B
12: Learning a subject for an exam
a) Skimming
b) Scanning
c) Assimilation
d) Churning
Answer: C
13: Finding out if a job advert is relevant to you:

STUDY ZONE
a) Skimming
b) Scanning
c) Assimilation
d) Churning
Answer: B
14: Researching a topic for your childcare assignments:
a) Skimming
b) Scanning
c) Assimilation
d) Churning
Answer: D
15: Finding the location of a nursery in a job advert:
a) Skimming
b) Scanning
c) Assimilation
d) Churning
Answer: B
16) Technical writing demands ______ use of language.
a) Figurative
b) poetic
c) factual
d) dramatic
Answer: c
Explanation: Technical writing needs accuracy of expression and a restraint in style. It
demands factual use of language. It does not care for figurative or poetic impressions.
17) Which of these must be avoided in technical writing?
a) Facts
b) Grammar

STUDY ZONE
c) Punctuation
d) Personal feelings
Answer: d
Explanation: Technical writing must be as objective as possible. There is no place for
personal feelings in technical writing.
18:Which of these terms refer to the study of speech process?
a)Phonology
b) Phonetic substances
c) Phonetics
d) Semantics
Answer C
19: Which of these terms refer to the study of hearing and perception of speech sounds?
a) Articulatory phonetics
b) Acoustic phonetics
c) Auditory phonetics
d) Laboratory phonetics
Answer: C
20:What might a dog leave you wondering in this tongue twister? "If a dog chews shoes,
whose shoes __________?"
a) Are whose
b) Will move
c) Will be used
d) Does he choose
Answer: d
21 What is the ending to this crazy tongue twister? "I wish to wash my Irish ____________."
a) Clothes
b) Squash
c) Wristwatch
d) Swash

STUDY ZONE
Answer: c
22: What is the ending to this repetitive one? "How much wood could a woodchuck chuck if
a woodchuck could ___________?"
a) Chuck wood
b) Wood chuck
c) Would chuck
d) Chuck would
Answer: a
23: What is the answer to the end of this confusing tongue twister? "Peter Piper picked a peck
of pickled peppers. How many pickled peppers did Peter Piper ______?"
a) Pin
b) Pipe
c) Pick
d) Pickle
Answer: c
24 The melody of the language produced by the elements of stress, pitch, and pauses is
known as:
a) Tempo
b) Voice Quality
c) Intonation
d) Rhyme
Answer: a
25: Speech Skills include correct pronunciation of words, voice control, and
a) Fluency
b) Register
c) Articulation
d) Dramatic Intonation
Answer: b
26: The force of a speaker’s breath on a syllable or sound that conveys emphasis or meaning
differences is known as:

STUDY ZONE
a) Stress
b) Junction
c) Tempo
d) Pitch
Answer: a
27: A pause between utterances that is a natural part of speech and is used for signalling the
end of a thought, emphasizing the meaning of the previously spoken words, or selecting the
exact word to convey the right meaning is:
a) Onset
b) Auditory Sense
c) Syntax Moment
d) Juncture
Answer: c
28: When you want to find out the purpose of a text (eg informative, persuasive,
instructional)
a) Skimming
b) Scanning
c) Assimilation
d) Churning
Answer: a
29: Reading a recipe before cooking:
a) Skimming
b) Scanning
c) Assimilation
d) Churning
Answer: C
30: Which of the following is/are language stress:
a) Primary Stress
b) Secondary Stress
c) Mental Stress

STUDY ZONE
d) Muscle Stress
e) (A) and (B) are correct
UNIT 2 CONVERSATIONAL SKILLS & SOCIAL SKILLS
Q.1 Social skills are:
a) Methods to communicate effectively

b) Methods to give effective presentations
c) Methods to deliver effective public speaking
d) Methods to learn sociology
ANSWER: a
Q.2.Effective social skills result in strong relationships which bring:
a) Spirituality, professionalism and knowledge

b) Freedom, confidence and sensibility
c) Happiness, satisfaction and better outlook on life
d) Etiquettes, skill adaptability and joy
ANSWER: c
Q.3. Pick the odd one out:
Benefits of social skills include-
a) Expansion of your network

b) Gaining feedback and referrals
c) Accomplishing tasks
d) Manipulation and fraudulent tactics
ANSWER: d
Q.4.If small talk is the warm-up, conversation is the full _______________.
a) Meal
b) Shopping
c) Picnic
d) Workout
ANSWER: d
Q.5. What does the word small stands for in the term ‘Small Talk’?

STUDY ZONE
a) Conversation between small kids

b) Taking to small town crowd
c) Talking in small groups
d) Light social conversations
ANSWER: d
Q.6.Which one of these is not the right way to start a good conversation:
a) “I noticed...”
b) ”Listen, come here...”
c) ”I appreciate...”
d) “I need some advice...”
ANSWER: b
Q.7.The most important way to avoid Conversational barriers is:
a) To dress up properly
b) To speak in a strong accent
c) To listen to the other person
d) To think over again and again
ANSWER: c
Q.8.Which of the following is not an important communication skill? :
a) Active listening
b) Thoughtfulness
c) Clarity in ideas
d) Nonverbal cues
Answer: b
Q.9. Purposeful socializing is:
a) Interacting with people so as to help each other

b) Interacting with business clients
c) Interacting with counsellors
d) Interacting with people from media
Answer: a
Q.10. In order to build a good network with friends one must:

STUDY ZONE
a) Stay reserved
b) Avoid asking questions
c) Go for impromptu meetings
d) Give undivided attention to the person one is speaking to
Answer: d
Q.11.The several types of platforms which help in purposeful socializing are:
a) Business networking groups and social networking sites

b) Symposiums and convocations
c) Civic clubs and online blogs
d) Family gatherings and picnics
Answer: a & c
Q.12. Facebook, Twitter, Google, LinkdIn and MySpace are
a) Professional networking sites

b) Commercial networking sites
c) Social networking sites
d) Employment seeking sites
ANSWER: c
Q.13. Social skills attributes are:
a) Features/Traits
b) Characteristics/qualities
c) Type/singular
d) Similarities/angularities
Answer: a & b
Q.14. Identify the INCORRECT statement for Strategies for Effective Conversation:
a) Listening completely
b) Elaborating ideas properly
c) Not involving everyone in the conversation
d) Using appropriate language
ANSWER: c
Q.15. Identify the INCORRECT posture for active listening:

STUDY ZONE
a) Sit, facing the speaker.

b) Turn off your electronics.
c) Sit stiffly, with arms and legs crossed
d) Reply silently with a nod.
ANSWER: c
Q.16. When talking to a stranger, which of the following is done:
a) paying attention to nonverbal cues

b) asking a question that requires a lot of self-disclosure
c) making a comment
d) A & C only
ANSWER: d
Q.17.Identify the factor that is good for turn-taking in conversation:
a) Accommodating loud-voiced people

b) Allocating more time to people of higher status
c) Balance time for each participant
d) Allocating more time to people with language proficiency
ANSWER: c
Q.18. Active listening in a conversation requires "Drawing Inferences", which means:
a) interpreting the unsaid meaning

b) interpreting the tone of voice, to guess that the speech is a fact , a request, or a sarcasm
c) interpreting the mood of the speaker: whether he is upset, and said things he did not
mean to
d) All A, B, C
ANSWER: d
Q.19. Which of these should be avoided while talking?
a) Fluency
b) Jargon
c) Clear voice
d) Abstract words

STUDY ZONE
ANSWER: b
Q.20. Which of the following makes you a poor listener in a conversation?
a) Uncomfortable setting with loud noise
b) Physical pain, like fever
c) Mental stress
d) All A, B, C
ANSWER: d
Q.21. Some conversation closers are:
a) Promises of the next meeting
b) Thanking
c) Promises of action
d) All A, B, C
ANSWER: d
Q.22.Willingness to start and end a conversation includes:
a) Asking about the other person’s health

b) Complementing the other person's look
c) Referring to weather
d) All A, B, C
ANSWER: d
Q.23. When you're feeling angry at someone, it helps to empathize with them, and consider
their feelings. What does "empathize" mean?
a) Understand
b) Talk
c) Disagree
d) Smile
ANSWER: a

STUDY ZONE
Q.24Which of the following emotions is the worst one to express when you're trying to resolve
a conflict?
a) Amusement
b) Sadness
c) Confusion
d) Rage
ANSWER: d
Q.25. Relationship management is the ability:
a) To build key connections

b) To maintain healthy relationships
c) To lessen connections
d) To discuss relationships
e) Both a & b
ANSWER: e
Q.26.Employees ask for feedback so that:
a) They can receive an honest evaluation of their work performance to improve

b) They can criticize the work policy of the organization
c) They can learn more about themselves and seek the advice of their managers /leaders.
d) They can prepare the annual report of their organization
e) Both a & c
ANSWER: e
Q.27. The SMART goal concept denotes to:
a) Specific, measurable, attainable, relevant, time-bound

b) Special, motivational, aspiring, rare, terrific
c) Sensible, meaningful, ambitious, relevant and time-bound
d) Specific, measurable, aspiring, rare, terrific
ANSWER: a
Q.28. Identify the IRRELEVANT example of interpersonal skills:
a) Team work
b) Leadership
c) Motivation
d) Talent

STUDY ZONE
ANSWER: d
Q.29. Speech and conversation differ on the grounds of:
a) Structure, delivery and language

b) Structure, appearance and time
c) Structure, tone and appearance
d) Structure, paralinguistic and chronemics
ANSWER: a
Q.30. In a conversation, interest can be aroused and sustained through:
a) Questions, answers, opinions, examples and information

b) Arguments, debates, pauses, examples and humour
c) Questions, answers, opinions, debates and arguments
d) Arguments, debates,examples, humour and information
ANSWER: a
***************************************************************
Unit 3 Motivation Skills
1. Which of the following is not an important aspect of employee involvement?

a) Employee motivation
b) Employee empowerment
c) Team and Teamwork
d) Keeping employee morale down
Answer: d
2. Motivation is the process of stimulating people to accomplish _________

a) Desired goals
b) Desired homework
c) Desired assignment
d) Desired homework and assignment
Answer: a
3. Motivation is the process of attempting to influence others to do their work through
the possibility of getting rewards. Who gave this definition of ‘motivation’?
a) Edwin B. Flippo
b) E.F.L. Breach
c) Crosby
d) Deming

STUDY ZONE
Answer: a
4. Which of the options is incorrect with respect to the importance of ‘employee
motivation’?
d) Increases absenteeism
Answer: d
5. Motivation creates a congenial working atmosphere in the organization and promotes

__________
a) Internal hatred
b) External hatred
c) Interpersonal cooperation
d) Internal and external hatred
E) None of the above
Answer: c
b) Safety needs
c) Social needs
d) Hazard needs
Answer: d
7. According to Maslow’s hierarchy of needs, the biological needs required to preserve

human life are called __________
b) Safety needs
c) Social needs
d) Hazard needs
E) none of the above
Answer: a
8. According to Maslow’s hierarchy of needs, the needs for food, cloth, and shelter
belong to _____________
a) Survival needs
b) Social needs
c) Esteem needs
d) Self – actualization needs
E) All of the above
Answer: A
9. According to Maslow’s hierarchy of needs, which of the following does not belong to
safety needs?

STUDY ZONE
a) Protection from fire and accident

b) Lack of economic security involving health and insurance
c) The desire for an orderly and predictable environment
d) The desire to know the limits of acceptable behaviour
E) none of the above
Answer: b
10. Motivation is:
A. our ability to understand and perceive emotions
B. an internal state that guides our behavior to attain the goal
C. our ability to understand cultural norms and values
D. our ability to adapt to our environment
E. All of the above
Answer: B
11. Maslow believed people strive to lead a fulfilling life. According to his hierarchy of
needs, which of the following IS TRUE?
A. safety and security needs should be met before basic needs
B. belonging and affiliation needs should be met after self-esteem needs
C. aesthetic needs are a higher need then self-actualization
D. transcendence is the ultimate achievement
E. All of the above
Answer: d
12. Which among the following is not one of the needs of human being as Needs theory
of motivation?
A) Physiological need
B) Safety need
C) Social need
D) C
E) Esteem need
Answer: D
13. Which among the following is not a deficiency need that arises due to
deprivation?
A) Physiological Need

STUDY ZONE
B) Safety and Security Needs
C) Social Needs
D) Self-esteem Needs
E) Self Actualization Needs
Answer: E
14. For effective communication, which of these commandments should one not follow?
a) Objective of communication
b) Inadequate medium
c) Clarity
d) Adequate medium
Answer: B
15. Which of these does not come under the four S’s?
a) Simplicity
b) Strength
c) Sincerity
d) Shock
e) All of the above
Answer: D
16. Globalization, growth of trade unions, public relations and a positive atmosphere are
some of the factors that enable ____________.
a) Good friendships
b) Happiness
c) Isolation from society
d) Communication growth
e) All of the above
Answer: D
17. Which one of the following is not a type of motivation:

a) Extrinsic
b) Intrinsic
c) Wide
d) All of the above
Answer: c
18. Emotional intelligence is a keen awareness of:

STUDY ZONE
a)self and others’ needs

b)Scoring 90 percent and above
c)Scoring 60 percent and above
d)Scoring 60 percent and below
e)None of the above
Answer: a
19. Which one is not a specific technique to motivate others:
a) One to one correspondence
b) Understanding the person via empathy and listening
c) Tapping the motivational points of an individual
d) Mobilizing optimal performance via showing initiative
e) Criticising all the time
Answer: e
20. Which of the following is not a step of creating a motivational environment:

a) Rapport Building
b) Active involvement of all
c) Trust and delegation
d) Praise or achievement
e) All of the above
Answer: e
21._____ is the set of forces that energize, direct, and sustain behavior.
a) Motivation
b) Expectancy
c) Empowerment
d) Socialization
e) none of the above
Answer- A
22. Which of the following is NOT an internal motivational force?
a) goals
b) needs
c) attitudes
d) feedback
e) temperament
Answer- D
23. To begin motivating an apathetic associate, a manager informally questions her about her
satisfaction with her job’s ability to provide safety, social interaction, self-respect, and opportunities
for growth. What theory of motivation is this manager most likely trying to apply in working with
the associate?
a) Maslow’s need hierarchy

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b) Vroom’s expectancy theory

c) Herzberg’s two-factor theory
d) McClelland’s acquired needs theory
Answer- A
24. A plant manager in a small factory wishes to raise morale in his workforce. The manager notes
that the working conditions at the plant are safe, clean, and pleasant, and that recent expansion of
the workforce has assured the employees that their jobs are secure. Which of the following actions
should the manager take to ensure that the “belongingness” needs in Maslow’s hierarchy are
satisfied?
a) pay bonuses to workers who achieve specified goals

b) publicly praise those workers who have been most productive
c) set up after-work clubs, such as a softball team, to allow more social interaction
d) foster the development of skills in workers who show talent in a particular area
Answer- C
25. Maslow’s hierarchy of needs includes all of the following categories EXCEPT _____.
a) safety
b) relatedness
c) physiological
d) self actualization
Answer- B
26. Self-efficacy is an individual’s confidence about his or her abilities to mobilize the _____ needed
to execute a given task successfully within a specific context.
a) motivation
b) cognitive resources
c) courses of action
d) all of the above
Answer- D
27. Goal-setting research suggests that people will exert higher levels of effort when goals are
_____.
a) easy and general

b) challenging and specific
c) very difficult to attain and specific
d) moderately easy to attain and general

STUDY ZONE
Answer- B
28. Motivation is:
a) our ability to understand and perceive emotions

b) an internal state that guides our behavior to attain the goal
c) our ability to understand cultural norms and values
d) our ability to adapt to our environment
Answer- B
29. Melissa is a good role model for her team mates. She wants to make sure her team does well and
wins the conference championship. Her desire to attain this goal is described as:
a) intrinsic motivation
b) extrinsic motivation
c) a drive
d) a need
Answer- B
30. Kevin really enjoys riding motorcycles. It gives him great personal satisfaction. His desire to ride
motorcycles connects to which of the following?
a) extrinsic motivation
b) a drive
c) intrinsic motivation
d) a need
Answer- C
UNIT 4: STRSS MANAGEMENT
1. Stress has ________ costs.

a. social
b. economic
c. personal
d. professional
e. all of the above
ANS: e
2. Commitment, control and challenge are all elements of:

a. tardiness

STUDY ZONE
b. stress
c. hardiness
d. Depression
e. None of the above
ANS: c
3. One response to stress in the workplace is “presenteeism”. This may include:

a. working longer hours
b. working while ill
c. not taking holidays
d. Work under pressure
e. all of the above
ANS: e
4. Reaction of tolerance can be :

a. avoidant
b. laissez -faire
c. confrontational
d. sociable
e. All the above
ANS: e
5. The fight or flight response is instigated by the:

a. hypothalamus
b. hippocampus
c. cerebellum
d. Pons
ANS: a
6. In the context of stress research, GAS stands for:
a. generalized anxiety symptoms
b. general adaptation syndrome
c. gustatory alimentary system
d. generic adrenal sensitivity
ANS: b
7. A person with an internal locus of control generally feels that:

a. location matters most when it comes to understanding behaviour
b. internal feelings are more important than outward appearance
c. they are responsible for their own achievements
d. emotional control is the best way of coping with stress
ANS: c
8. Eustress can produce
a. motivation
b. distress

STUDY ZONE
c. coping abilities
d. headache
e. Option a and c are correct
ANS: e
9. Distress can cause
a. pro-stress
b. eustress
c. anxiety
d. Decreased productivity
e. Option c and d are correct
ANS: e
10. A person who believes that his/her achievements are determined by fate would be
described as having an ________ locus of control.
a. interrupted
b. internal
c. exacting
d. External
ANS: d
11. Which stress hormone increases sugars in the bloodstream and enhances the brain’s
use of glucose?
a. adrenalin
b. testosterone
c. cortisol
d. progrsteron
e. all of the above
ANS: c
12. Which of the following would be classed as a cognitive action strategy for dealing
with stress?
a. goal setting
b. asking questions
c. analyzing the problem
d. Learning from failure
e. all of the above
ANS: e
13. Self-confidence is a ________ measure; self-efficacy is a ________ measure.
a. state, trait
b. trait, state
c. useful, useless
d. useless, useful
ANS: b
14. Deep breathing, yoga and exercise would all be ________ stress management
techniques.
a. religious
b. cognitive
c. physical
d. Social

STUDY ZONE
e. All of the above

ANS: c
15. our response to stress management follows which path?
a. primary appraisal, secondary appraisal, stressor, coping response
b. stressor, emotional appraisal, cognitive appraisal, coping response
c. stressor, primary appraisal, secondary appraisal, coping response
d. emotional appraisal, cognitive appraisal, stressor, coping response
ANS: c
16. Another term for hardiness is:
a. resilience
b. control
c. eustress
d. aerobic fitness
e. Option a and c are correct
ANS: a
17. we respond to stress with alarm, then with resistance and, finally, with ________.
a.. adjustment
b. eustress
c. commitment
d. Exhaustion
e. All of the above
ANS: d
18. Which stress hormone increases heart rate and elevates blood pressure?
a. cortisol
b. progesterone
c. adrenaline
d. Dopamine
ANS: c
19. Which of the following is NOT associated with workplace stress?
a. work overload
b. job insecurity
c. supervisory support
d. conflict with co-workers
e. All of the above
ANS: c
20. The adrenal glands are located:
a. at the top of the kidneys
b. in the brain
c. in the stomach
d. to the left of the heart
ANS: a
21. Which of the following statements is true

a. short term stress is good
b. Too much stress is harmful
c. All stress is bad

STUDY ZONE
d. Only ‘1’ & ‘2’ are right

Answer : d
22. Stress management is about learning
a. How to avoid the pressures of life
b. How to develop skills that would enhance our body’s adjustment when we are subjected
to the pressures of life
c. Both ‘1’ & ‘2’ are true
d. Only a
Answer : b
23. Which of the following statements is true about stress management
a. Stress management is learning about the connection between mind and body
b. Stress management helps us control our health in a positive sense
c. Stress management teaches us to avoid all kinds of stress
d. Only ‘1’ & ‘2’ are right
Answer : d
24. Which of the following are the basic sources of stress
a. The Environment
b. Social Stressors
c. Physiological
d. Thoughts
e. All of the above
Answer : e
25. Examples of environmental stressors are
a. Weather
b. Traffic
c. Financial problems
d. Substandard housing
e. Only ‘1’ , ‘2’ & ‘4’ are right
Answer : e
26. Examples of social stressors are
a. Financial problems
b. Divorce
c. Loss of a loved one
d. Job interviews
e. All of the above
Answer : e
27. Examples of physiological stressors are
a. Menopause
b. Giving birth
c. Sleep disturbances
d. Relationship problems
e. Only ‘1’, ‘2’, & ‘3’ are true
Answer : e
28. The following are the characteristics of Positive Stress
a. It improves performance
b. It feels exciting

STUDY ZONE
c. It motivates
d. Increases coping abilities
e. All of the above
Answer : e
29. The following are the characteristics of Negative Stress
a. It causes anxiety
b. It feels unpleasant
c. It decreases performance
d. It causes breathing problem
e. All of the above
Answer : e
30. Which of the following statements is false
a. Positive stress is short-term
b. Negative stress can be short or long-term
c. Negative stress can lead to mental as well as physical problems
d. Negative stress is perceived within our coping abilities
e. All of the above
Answer : d
Unit 5 Creativity and Critical Thinking
1.It is important to create a motivational environment at workplace because:
a) Motivated employees exhibit increased productivity.

b) They take more pride in their work.
c) Creativity, problem solving
d) The positive effects of good motivational strategies are felt by both the employee and the
company.
e) All of the above
Answer- E
2. The situation when people are afraid of speaking up / criticizing the supervisor, or any powerful
personality in the group:
a) Group think
b) Group gossip
c) Group gang
d) Group talk
Answer- A
3. A creative person has:
a) Idea fluency
b) Problem sensitivity
c) Curiosity and flexibility
d) Originality

STUDY ZONE
e) All of the above
Answer- E
4. S.W.O.T. Analysis stands for:
a) Strength, weakness, opportunity, threat

b) Strength, wellness, opportunity, teamwork
c) Strength, weakness, originality, threat
d) Strength, wellness, originality, teamwork
Answer- A
5. Critical Thinking includes:
a) Ability to separate facts from claims

b) Check the validity of claims
c) Detect the assumptions behind claims
d) Detect whether there is hidden intention or bias in those assumptions.
e) All of the above
Answer- E
6. Credibility of logos can be judged by:
a) finding the relevance of the data

b) tracking whether the data is updated or not
c) if opponents have a counter-data
d) all A,B,C
Answer- D
7. To identify valid reasons, detect bias and hidden motives the following steps are taken:
a) Personal attacks
b) Diversion tactics
c) Appeal to pathos
d) All of the above
Answer - D
8. Ad Hominem is:
a) Personal attack
b) Massive attack
c) Attitudinal attack
d) Corporate attack

STUDY ZONE
Answer- A
9. Red Herring is:
a) When someone distracts a person from the main issue

b) When someone throws red colour on others
c) When someone offends you in public
d) When someone starts a fight in the mid of a discussion
Answer- A
10. Slippery slope denotes to a situation:
a) When we think the worst possible chain-reactions to happen from an event

b) When we feel feverish during an examination
c) When we slip down from a height while trekking
d) When we think about ourselves only
Answer- A
11. Identify the INCORRECT statement for Improving Listening Skills:
a. Be open minded
b. Not Listening with an intent to learn
c. Try to empathize
d. Paraphrasing
Ans- b
12. Identify the INCORRECT statement for Strategies for Effective Conversation:
a. Listening completely
b. Elaborating ideas properly
c. Not involving everyone in the conversation
d. Using appropriate language
Ans- c

STUDY ZONE
13. Identify which is NOT a function of intonation:
a. Distinguish among statements, commands, request, and questions.
b. Differentiating the speaker’s emotional attitude such as curiosity, apprehension,

friendliness, politeness.
c. Drawing listeners’ attention.
d. Maintaining the speed of words.
Ans- d
14. Identify the Disadvantage of Memorized speech delivery:
a. The speaker has command over the content.
b. The speech is well-planned beforehand
c. The speaker can fumble and get stuck during the speech
d. The speaker can cover all the points through an outline.
Ans- c
15.Which of the following come under creativity?

a. Problem sensitivity
b. Idea fluency
c. Curiosity and flexibility
d. a, b and c
e. none of the above
Ans. d
16.___ is a creative method that helps us see both the negative and positive side of things.
a. Mind mapping
b. Alter ego
c. Pessimist-optimist approach
d. S.W.O.T analysis
Ans. c

STUDY ZONE
17.____ is a creative method that helps us see a problem from a fictional character’s
point of view.
a. Mind mapping
b. Alter ego
d. S.W.O.T analysis
Ans. b
18.____ is a creative method that helps us analyse our position against our competitors.
a. Mind mapping
b. Alter ego
d. S.W.O.T analysis
Ans. d
19. Critical Thinking includes the following:

a. Ability to separate facts from claims
b. Check the validity of claims
c. Detect the assumptions behind claims
d. All the above
Ans. d
20.The following are the steps to do credibility analysis:

a. Checking the sources of information
b. Checking the qualification of the speaker
c. Checking for logical fallacies
d. a, b and c
Ans. d
21. Credibility analysis of ____ is redundant.

STUDY ZONE
a. Logos
b. Ethos
c. Pathos
d. Both b and c
Ans. c
22. ____ is a logical fallacy of wrong comparison of two things
a. Ad hominem
b. Weak analogy
c. Red herring
d. False generalization
Ans. b
23. My uncle smoked for 30 years, and he did not have cancer. Therefore, smoking does
not cause cancer.
This is _____ fallacy
a. Ad hominem
b. Weak analogy
c. Red herring
Ans. d
24. Today you allow your child to choose her friends. Tomorrow, she will make friends
with drug addicts, and soon you will see her in jail or rehabilitation centre.
This is ____ fallacy.
a. Ad hominem
b. Weak analogy
c. slippery slope
Ans. c
25. A: I think we should eat veg. meals until this coronavirus crisis is over.
B: You won’t rest until you convert the whole country to vegetarianism!

STUDY ZONE
This is an example of ____ fallacy:
a. Ad hominem
b. Strawman
c. slippery slope
d.False generalization
e.None of the above
Ans. b
26. A: The food served in the hostel is horrible. Too oily and spicy.
B: Consider yourself lucky. There are many who do not get two meals a day.
a. Ad hominem
b. Strawman
c. slippery slope
d.Red Herring
e.None of the above
Ans. d
27. Either you marry the person of our choice, or leave home.
a. False dilemma
b. Strawman
c. slippery slope
d. Red Herring
e.None of the above
Ans. a
28. “And so…my fellow Americans, do not ask what the country can do for you—ask what
YOU can do for the country.”

STUDY ZONE
a. False dilemma
b. Strawman
c.equivocation
d. Red Herring
e.None of the above
Ans. c
29. All of our friends are going to Goa. We should go there, too.
a. False dilemma
b. Strawman
c.bandwagon
d. Red Herring
e.None of the above
Ans. C
30. Soft skills are equally important as technical Skills:

a. True
b. false
c. Not sure
d. Always true

STUDY ZONE
Remove Watermark Wondershare
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STUDY ZONE
PDFelement
d)Pr
edi
cti
ng
Q7.Awel
l
-or
gani
zedt
alki
sa_
___t
alk?
a)Short
b)Long
c)Random
d)Str
uctur
ed
Q8.Whi
choft
hesei
sbasedofef
fect
ivel
i
steni
ng?
a)Tal
ki
ng
b)Notetalking
c)Lett
ertalking
d)Predi
cti
ng
Q9.Li
steni
nga_
___
___
_ment
alpr
ocesst
hatpl
ayv
ital
rol
einourdai
l
yli
fe?
a)Absor
babl
e
b)Vi
sibl
e
c)I
nvisi
ble
d)Ecoable
Q10.Accordi
ngtor
esear
ch,
aboutwhatper
centofeachdaydoest
heav
erageper
son
spendl
isteni
ng?
a)65%
b)45%
c)35%
d)25%
Q11.Act
ivel
i
steni
ngi
nvol
vesr
espondi
ngi
nwhatt
hreeway
s?
a)Content
, f
eeli
ngandt hought
b)Feel
ing,understandi
ngandt hought
s
c)Thoughts,skil
l
sandunder st
anding
d)Mentall
y,verball
yandnon-verbal
ly

STUDY ZONE
PDFelement
Q.
12Whichofthefol
l
owi
ngki
ndsofcommuni
cat
iondost
udent
sspendmostt
ime
engagedin:
a.l
i
steni
ng

b.speaki
ng

c.r
eadi
ng.

d.wr
it
ing
Q13.Wit
hout___
__skil
ls,t
heabi
li
tyt
opr
ogr
essi
nthewor
kingwor
ldandi
nli
fe,
itsel
f
wouldbenear
lyimpossibl
e
a)Li
steni
ng
b)Speaki
ng
c)Writ
ing
d)All
ofThem
Q14.Whi
choft
hesef
act
orsi
snoti
nvol
vedi
nthedet
ermi
nat
ionofcor
rectt
one?
a)Pi
tch
b)Dressi
ngSt
yle
c)Quali
ty
d)Str
ength
Q15.Ski
ll
sthatal
lowt
hespeakert
oconv
eyhi
smessagei
na_
___
_manner
a)Passi
onate
b)Thought
ful
c)Convi
nci
ng
d)Al
loft
hem
Q16.Whi
choft
heseshoul
dbeav
oidedf
oranef
fect
ivespeech?
a)Determinati
onofthepur
pose
b)Select
ionofmessage
c)Lackofinterest

STUDY ZONE
PDFelement
d)Sel
ect
ionoft
heme
Q17.Whi
choft
heseshoul
dbeav
oidedf
oranef
fect
ivespeech?
a)Planni
ngofspeech
b)Prepar
ati
onofspeech
c)Longsentences
d)Organi
sati
on
Q18.Whati
sthemaxi
mum t
imef
orashor
tspeech?
a)Tenmi
nut
es
b)Thi
rt
yminut
es
c)For
tyFi
veminut
es
d)OneHour
Q19.Whi
chonepr
obl
em i
smost
lyf
aceddur
ingspeaki
ng?
a)Lackofconf
idence
b)shyness
c)Timepressur
e
d)fearofbei
nglaughedat
Q20.I
nterper
sonalmeans:
-
a)facetofaceint
eract
ion
on
ormat
ionwi
thf
ami
l
yorf
ri
ends
d)AandBBot h
Q21.I
nfor
malspeaki
ngmeans:
-
a)facetofaceint
eract
ion
on
ormat
ionwi
thf
ami
l
yorf
ri
ends
d)AandBBot h
Q22._
__communi
cat
ioni
ncl
udest
oneofv
oicebody
language,
faci
alexpr
essi
onset
c

STUDY ZONE
PDFelement
a)Non-Ver
bal
b)Ver
bal
c)Noti
ce
d)Let
ter
Q23.Whi
lespeaki
ng,
whi
chonei
smosti
mpor
tant
a)Fl
uency
b)Vocabular
y
c)Grammer
d)Pronounci
ati
on
Q24.Youneedtof
indoutsomeonesnumberi
ntel
ephonebook.Whi
choft
hesest
yle
youwil
ladopt
?
a)Ski
mmi ng
b)Scanni
ng
c)Churni
ng
d)Assimi
lat
ion
Q25.Youwantt
oreadanewspaperar
ti
cle.Whi
choft
hesest
yley
ouwi
l
ladopt
?
a)Ski
mmi ng
b)Scanni
ng
c)Churni
ng
d)Assimi
lat
ion
Q26.Compl
etet
hef
oll
owi
ngst
atement
:Awel
l
‐wr
it
tenpar
agr
aphshoul
d__
___
___
a)f
ocusonasi
ngl
ecoher
enti
dea
b)Consi
stofl
ogi
cal
l
yconnect
edsent
ence
c)hav
eat
opi
csent
ence
d)Al
loft
hem
Q27.Whati
sa
topi
csent
ence?

STUDY ZONE
PDFelement
a)Asentencewithsignalwordsthati
ncreaseeff
ecti
venessoforganizati
on.
b)Awayt oconcludetheparagraphsothereaderknowswhatt heentir
eparagraphwas
about.
c)Reasons,examples,andotherdet
ail
sthatsupportthemainpointoftheparagraph.
d)Thesentencethatexpressesthemainpoint
,oridea,ofapar
agr aph.
Q28.Aparagr
aphgi
vesexpr
essi
ont
othought
sinanywr
it
ing.
a)True
b)False
Q29.Whichoft
hesei
snotani
mpor
tantf
eat
ureofapar
agr
aph?
a)Length
b)Breadt
h
c)Uni
ty
d)Coher
ence
Q30.Anaver
agelengt
hofsent
encei
napar
agr
aphshoul
dbe_
___
_
a)15to20words
b)25to30words
c)2to5words
d)5t
o10wor
ds
Q31.
Wher eshoul
dt hemai
nideabeputupi
napar
agr
aph?
a)I
nthebeginning
b)I
nthemi ddl
e
c)Attheend
d)Aft
ertheparagraph
Q32.Whichoftheseshoul
dbeav
oidedi
napar
agr
aph?
a)Cour
tesy
b)Posi
ti
veatt
it
ude
c)Di
scri
minat
oryl
anguage
d)Pol
it
eness
Q33.Conver
sati
on,
ingener
al,
dif
fer
sfr
om ot
herf
ormsofor
alcommuni
cat
ionwi
th
r
especttoit
s:
a)Techni
que

STUDY ZONE
PDFelement
b)Str
uctur
e
c)I
nformali
ty
d)Purpose
34.Soci
alconv
ersat
ioni
sal
soknownas:
a)meaningl
esscommuni
cat
ion
b)i
dletal
k
c)Chi
t-
Chat
d)Gossip
Q35.Whi
choft
hef
oll
owi
ngi
snotachar
act
eri
sti
cofconf
li
ct?

a.expr
essedst
ruggl
e

b.i
ndependentpar
ti
es

c.per
cei
vedi
ncompat
ibl
egoal
s

d.per
cei
vedi
nter
fer
encef
orout
sidepar
ti
es
Q36.Conf
li
cti
s

a.anunav
oidabl
efactofl
i
fe

b.somet
imesconst
ruct
ive

c.adest
ruct
ivef
orcei
nrel
ati
onshi
psi
fcont
inual
l
yav
oided

d.al
loft
heabov
e
Q37.Whi
choft
hef
oll
owi
ngi
sat
act
icofav
oidi
ngconf
li
ct?

a.compet
ing

b.st
onewal
l
ing

c.aut
onomy

d.compr
omi
sing
Q38.Foref
fect
ivecommuni
cat
ion,
whi
choft
hesecommandment
sshoul
donenot

STUDY ZONE
PDFelement
fol
l
ow?
a)Objecti
veofcommuni
cat
ion
b)Inadequat
emedium
c)Clari
ty
d)Adequatemedium
Q39.___aimsatmakingpeopl
ewor
ktoget
herf
ort
hecommongoodoft
heor
gani
zat
ion.
a.communi cat
ion
b.conversation
c.combinat i
on
d.connection
Q40. ___meansl ooki
ngqui
ckl
yov
erat
ext
bookt
ogetagener
alsuper
fi
cial
ideaoft
he
content.
a.scanning
b.extensivereadi
ng
c.skimmi ng
d.int
ensive
Q41.Themostcr uci
alpar
toft
he_
__pr
ocessi
sthi
nki
ngofconv
ert
ingt
o__
_whatone
hears.
ng
b.speaking,meani ng
c.hearing,i
nterpreti
ng
d.li
stening,meani ng
Q42.Whichofthefoll
owingisnotani
mpor
tantaspectofempl
oyeei
nvol
vement
?
a)Employeemot i
vat
ion
b)Employeeempower ment
c)Team andTeamwor k
d)Keepi
ngempl oyeemoraledown
Q43.Moti
vati
onist
heprocessofsti
mulat
ingpeopl
etoaccompl
i
sh_
___
___
__
a)Desi
redgoals
b)Desi
redhomework
c)Desi
redassi
gnment
d)Desi
redhomeworkandassignment
Q44.Motivati
onisthepr
ocessofat
temptingt
oinf
luenceot
herstodothei
rwork
thr
oughthepossibil
it
yofget
ti
ngrewards.Whogavethi
sdefi
nit
ionof‘
moti
vat
ion’
?
a)EdwinB.Flippo
b)E.F.
L.Breach
c)Crosby
d)Deming

STUDY ZONE
PDFelement
Q45.Whichoftheopt i
onsisincor
rectwi
thr
espectt
othei
mpor
tanceof‘
empl
oyee
motiv
ati
on’?
a)I
tpromotesempl oyeeinvol
vement
b)I
tpromotesjobsat i
sfact
ion
c)Reducesabsenteei
sm
d)I
ncreasesabsenteeism
Q46.Mot iv
ationcr eat
esacongeni
alwor
kingat
mospher
eint
heor
gani
zat
ionand
promotes_ _________
a)Int
ernalhatred
b)Externalhatred
c)Int
erpersonal cooperat
ion
d)Int
ernalandext ernalhatr
ed
Q47. Whichofthef ol
l
owi
ngi
snotpar
toft
hebasi
cneedsment
ionedbyMasl
ow?
a)Physiologi
calneeds
b)Safetyneeds
c)Socialneeds
d)Hazardneeds
Q48.Accor dingtoMaslow’shi
erarchyofneeds,whichoft hef
oll
owi
ngdoesnotbel
ong
tosafetyneeds?
a)Protect
ionf rom f
ir
eandaccident
b)Lackofeconomi csecuri
tyi
nvol
v i
nghealt
handi nsurance
c)Thedesir eforanorderl
yandpredict
ableenvi
ronment
d)Thedesi retoknowt heli
mit
sofacceptablebehav i
or
Q49.Li
steni
ngi
nwhi
chl
i
stenerv
erbal
l
yrespondst
othespeakeri
sknownas….
a) Passi
veLi
steni
ng
b) Act
iveLi
steni
ng
c) Empat
het
icLi
steni
ng
d) Hear
ing
Q50.Whenaparagr
aphhast
opi
csent
encei
nst
art
ing,
whi
chst
yleofwr
it
ingi
s
f
oll
owed:
a)I
nduct
ive

STUDY ZONE
PDFelement
b)Deduct
ive
c)Spat
ial
d)chr
onol
ogi
cal

STUDY ZONE
PDFelement
Questions
Second Semester
Soft Skill
Unit III
1. Define motivation in a simple sentence.

Ans: Motivation is those things or reasons that drive people to do something.
2. Why is it necessary to have motivation in a work-place?

Ans: Motivation is a process that generates, supports, flourishes and maintains goal oriented
behaviour in a work-place.
3. Give two examples of motivated behaviour.

Ans: Participating in a sport because it is fun and you enjoy it and volunteering because you
need it to meet a school or work requirement.
4. What is Maslow’s theory about motivation?

Ans: People have needs divided into five categories in a hierarchical order. The movement from
one need to another, as soon as a need is fulfilled, is upward. At the bottom is physiological
need and at the top is the need of self-actualisation.
5. What are physiological needs according to Maslow?

Ans: Food, water, clothes and shelter.
6. What are the safety needs according to Maslow?

Ans: Protection from threats and deprivations.
7. What do you understand by the term ‘social need’?

Ans: Need for association affiliation and friendship.
8. What do you understand by the term ‘self-esteem’?

Ans: It is a basic human desire to be recognized and respected.
9. What is ‘self-actualization’?
Ans: Self-actualization is the highest level need to which a human being can aspire. A person
looking for it desires opportunity for personal development, learning, and
fun/creative/challenging work.
10. Why is it necessary to understand Maslow’s theory?

Ans: So that leader can differentiate and identify his workers individually with different needs
and motivate them individually.
11. What is Herzberg’s Two-factor theory?

STUDY ZONE
PDFelement
Ans: Hertzberg classified needs into two broad categories namely hygiene factor and motivating
factor. Hygiene factors are needed to make sure that employees are not dissatisfied with the
work environment and motivation factors are those that help motivate the employees to stay
focused on higher performance.
12. Why do we need to study Herzberg?

Ans: In order to understand that absence of demotivating factors in a work-place doesn’t
necessarily mean presence of motivating factor.
13. What does McClelland say about human motivation?

Ans: According to McClelland people have three main kinds of motivating factors irrespective of
their age and gender: achievement, affiliation and power.
14. Why do we need to study McClelland?

Ans: Knowing people’s interest in the team helps make decisions.
15. What is Vroom’s idea about motivation?

Ans: According to Vroom people are driven positively in two conditions. 1. When they are
assured that their efforts will lead to successful results and 2. When they realize that they are
going to be rewarded for success.
16. Why do we need to read Vroom?

Ans: To help a leader understand how much information he should share with the staff in order
to keep them motivated.
17. What are the two types of motivators?

Ans: Intrinsic and Extrinsic
18. What is intrinsic motivation?

Ans: When a person is motivated by his own wants and desires we call it intrinsic motivation.
Such motivated people say “I do it because it is interesting”, or “This is fun to do”
19. What is extrinsic motivation?

Ans: When motivation develops through outside forces such as praises, tokens, prizes,
incentives etc. we call it extrinsic motivation.
20. What are the three kinds of needs in intrinsic motivation?

Ans: Freedom, Competence and Relatedness
21. Mention two merits of intrinsic motivation.

Ans
A. Intrinsically motivated people are persistence in their approach
B. Intrinsic motivations supports creativity

STUDY ZONE
PDFelement
22. State two limitations of intrinsic motivation.

Ans:
A. Time taking process

B. Not feasible for motivating large group
23. Mention two merits of extrinsic motivation.

Ans:
A. Motivates people in day to day life in an easy way.
B. Rewards are tangible and beneficial.
24. List two demerits of extrinsic motivation.

Ans:
A. Doesn’t generate passion
B. Repetitive rewards have diminishing effect over time
25. External rewards encourage a focus on short-term results at the expense of long-term ones. True
or false?
Ans: True

Ans: B

Ans: C

person
D. All of the above
Ans: C

STUDY ZONE
PDFelement
A. Audacity
B. Humility
C. Curiosity
D. Punctuality
Ans: C

Ans: D
31. . Being in a bad mood primes a person to think about negative things. In contrast, people are
much likely to engage in boring tasks when they are in a good mood. True or false?
Ans: True
fellows. Because?
Ans: C
D. All of the above
Ans: B
Ans: True

A. Money
B. Promotion
C. Award
D. Happiness
Ans: D

STUDY ZONE
PDFelement

D. Hunger for money among the workers forces them to overwork, which may affect their heath.
Ans: D
37. If a leader is trying to convince some of his/her subjects to go out on an onsite job which they
found uninteresting and boring he/she should
A. Threaten them
D. Ask them nicely
Ans: B
True or false?
Ans: True
39. . If you have hired people with certain skillset let them do their job, be a facilitator, not a dictator,
because
Ans: C

Ans: B
important to
C. To avoid stress
Ans: A
students choices over how they will pursue a fixed goal (“use whatever works for you as long as
you learn this week’s vocabulary”). True or false

STUDY ZONE
PDFelement
Ans: True

Ans: B

Ans: B
A. Backbiting
B. Backlashing
C. Facilitating
D. Familiarizing
Ans: C

B. My workers understand that they are dependent upon each other. (Most worker don’t realize
that. A leader needs to keep that in mind.
problems
Ans: D

D. All of the above
Ans: D


STUDY ZONE
PDFelement

Ans: C
A. Catalyst
B. Conductor
C. Coach
D. All of the above
Ans: D
Ans: B

STUDY ZONE
PDFelement
UNIT-4
MULTIPLE CHOICE QUESTIONS
1. The most powerful way to build self-belief is:
a) having done something that you have never done before & getting
succeeded
b) hearing others tell you how good you are
c) comparing yourself to others who are better than you
d) finding a new job
2. A person with self-belief :
a) knows his worth & value
b) pursues his job whole heartedly
c) is ready to take challenges
d) all of the above
3. Self- belief is boosted by social persuasion because:
a) if a credible person convinces you that you can accomplish a task, you
will often give the task a try
b) social persuasion often combines encouragement with guidance on how to
perform the task
c) it is comforting to know someone believes in us & is willing to help us if
we need
d) all of the above
4. Our self-belief can bring out the best in others & helps them perform better:
a) true
b) false
c) all of the above
d) none
5. Judging yourself to be capable of success ------ your chances of actual
success.
a) decreases
b) increases
c) neither increases nor decreases
d) all of the above
6. A group of people working with common objectives or goals is known as a
_________
a) Team
b) Teamwork

STUDY ZONE
PDFelement
c) Group
d) Club
7. Which of the following is not a benefit of teamwork?
a) Improved solutions to quality problems
b) Improved ownership of solutions
c) Improved communications
d) Decline in integration
8. The cumulative action of a team in which an individual member keeps aside
his/her interests and opinions to fulfill the objectives or goal of the group is
known as _________
a) Team
b) Teamwork
c) Group
d) Club
9. How should you communicate with your team members:
a) with emotional intelligence
b) with social intelligence
c) discrimination
d) both a) & b)
10. Which of the following is a quality of teamwork:
a) independence
b) you get credit for your achievement
c) communication
d) easy decision making
11. Compassion is the quality of having:
a) positive intentions
b) real concern
c) both
d) neither a) nor b)
12.A compassionate leader is the one who holds:
a) no concern for his team members
b) a deep concern for his team members
c) neither a) nor b)
d) all of the above
13.Compassionate leaders are always:
a) pessimistic

STUDY ZONE
PDFelement
b) optimistic
c) sarcastic
d) none
14. Compassionate leaders hold themselves & their ethics to high standards so
as to act as a role model for their team.
a) false
b) true
c) none
d) both a) & b)
15.Which statement is correct:
a) compassionate leaders seek authority ,not influence.
b) compassionate leaders seek influence ,not authority.
c) both a) & b)
d) none
16.Speaking skills are required
a) to make our speech clear
b) to speak vaguely
c) to annoy people
d) to pass time with friends
17. Which one of the below is not a speaking skill?
a)Fluency
b)Vocabulary
c) Aggression
d) Grammar
18.Good pronunciation means
a)The speaker sounds like a foreigner
b)The speaker is very difficult to understand
c)The speaker minces words
d)The speaker is understood
19.Effective speaking means

a) The speaker is speaking for an effect
b)The speaker is heard and acted upon
c)The speaker wants to finish speaking and start doing
d)The listeners are not active
20.Tips to improve speaking skills include
a)Think before you speak
b) Be clear and concise
c) Vary your vocal tone

STUDY ZONE
PDFelement
d) All of the above

21. Positive thinking is
a) The practice of focusing on the good in any given situation
b) The habit of looking for excuses
c) Being thoughtful all the time
d) Thinking out of the box
22. Which of the following personality traits is built by positive thinking
a) Pessimism
b) Optimism
c) Both of them
d) None of them
23.Which one of the following advices helps develop positive thinking?
a)Try not to think about the problem at all. It will pass.
b)Concentrate on other peoples’ lives.
c) Focus on the good things. Challenging situations and obstacles are
a part of life.
d)Take a vacation.
24.Positive affirmations are
a)Words that describe the problem to your friends
b)Positive phrases that can be repeated over and over to teach you
how to get rid of negative thoughts
c)Positive images to carry in your wallet
25.The result of a negative thought comes only as a consequence of our reaction.
a) True
b)False
26.Through mind controlling we can rationally
a)take control of our own thoughts
b) control the minds of people far from us
c) control our bosses
d) persuade our colleagues to do our jobs
27. Which one is an attribute of happy people?
a) They are smiling all the time
b)They go on foreign tours
c) They don’t go out of their houses often
d) They give thanks for the many blessings in life rather than
worrying or complaining about the things they do not have
28.What does meditation not do?
a) Help us gain control over our thoughts
b) Help us empty our minds of all the thoughts

STUDY ZONE
PDFelement
c) Help us focus
d) Help us see the future
29. Self-hypnosis is effective for
a) Sleeping
b)Getting rid of bad habits
c)Making long trips by bus
d) Increasing stamina
30. Writing down goals is a good habit because
a)Writing down our goals gives them concrete form
b)Continuously reviewing goals and the progress made towards achieving
them enables you to make the necessary changes.
c) Reviewing the progress made helps keep your purpose constant and spirits
upbeat.
a) True
b) False
a) To stop talking
b) Receiving
c) Misinterpreting
d) Responding
a) Stop talking
b) Receiving
c) Interpreting
d) Responding
34. Which of these is the third step in the listening process?
a) Stop talking
b) Interpreting
c) Responding
d) Receiving
35. _______ is the last step of the listening process.
a) Receiving
b) Interpreting

STUDY ZONE
PDFelement
c) Responding
d) Stop talking
36. Hearing means perceiving with ears.
a) True
b) False
40. Which of these types of listening is followed by skilled listeners?
42. In which of these does the listener pick up special features of the speech?
a) Listening in conversational interaction

STUDY ZONE
PDFelement
c) Predicting
d) Team listening
b) Concentration
c) Prejudices
d) Patience
a) Note taking
b) Notice writing
c) Letter writing
d) Predicting
45. Predicting is the technique to forecast what the speaker will say.
a) True
b) False

STUDY ZONE
PDFelement
Unit V
Creativity and Critical Thinking
1. Choose the correct options

Creativity is-
Ans- A

Ans- A
a. Flexibility
b. Originality
c. Fluency
Ans- C

a. Flexibility
b. Originality
c. Fluency

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Ans- B
5. _____________ is the spark that ignites the imagination in the first place without which
there would be no innovation.
a. Flexibility
b. Originality
c. Fluency
d. Curiosity
Ans- D
Ans- C
7. _________________ is the process of analyzing a topic or a problem deeply based on

relevant information.
a. Experiment
b. Excitement
c. Empathy
Ans- D


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Ans- D
9. _____________ do not just jump on the bandwagon of common thought because it looks
good or everyone else is doing it.
a. Students
b. General people
Ans- D
10. Select the odd options- Critical thinkers believe in-

a. Fact
b. Logic
c. Argument
d. Public opinion
Ans- D

a. Ask questions
d. All of the above
Ans- D

a. Other
b. Self
c. Classmates
d. All of the above
Ans- D

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13. Tolerance is-

a. Accepting other
b. Understanding
c. Self- ego
Ans- 3
14. Ambiguity refers to-

Ans- C

a. Fluency
b. Originality
c. Curiosity
d. All of the above
Ans- D
16. Reasons why people are motivated to be creative-

Ans- D

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17. Creative individuals alternate between imagination and fantasy ant one end, and rooted
sense of reality at the other.
A. True
B. False
Ans- True
18. The openness and sensitivity of creative individuals often exposes them to suffering pain
A. True
B. False
Ans- True
b. General People
Ans- A
20. Choose the odd onen in the context of curious person
Ans- D

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4.
Which among the following is the best method of public
speaking?
(1/1 Point)
Memorisation
Reading the manuscript
Speaking from notes
Impromptu
5.
Active listening does not demand
(1/1 Point)
Attention
Energy
Analysis
Reference
6.
A paragraph is a random compilation of a group of sentences.
(1/1 Point)
True
False
7.

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Writing is a ...................................
(1/1 Point)
Passive Receptive Natural skill
Passive Receptive Learning Skill
Active Productive Learning Skill
Active Productive Natural Skill
8.
Which type of reading style should a student choose while
preparing for exam?
(0/1 Point)
Skimming and Scanning
Churning and Assimilation
Extensive Reading
Peripheral Reading
9.
Which among the following is not an essential element for
speaking?
(1/1 Point)
Articulation
Intonation

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Verbosity
Pause
10.
......................... means that the ideas contained within a
paragraph ‘hang together ’in a way that is easy for the reader
to understand.
(1/1 Point)
Adequate development
Coherence
Unity
Emphasis
11.
The most common position for the placement of a topic
sentence in a paragraph is at the -
(1/1 Point)
Beginning
Middle
End
Anywhere
12.

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Word stress shows what words in a sentence are stressed.

(1/1 Point)
True
False
13.
While reading a comprehension passage, if answer is not stated
openly in the text. You have to guess it. This is ............
(1/1 Point)
Inference
Interpretation
Assimilation
SQ4R
14.
What is the purpose of tongue twisters?
(1/1 Point)
Helps Articulation
Strengthen the muscles necessary for proper speech
Accuracy of pronunciation
All of the above
15.
Which method of reading is used for interpretation and
inference?

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(1/1 Point)
Scanning
Churning
Skimming
Assimilating
16.
When we use the word "PRESENT" as a noun, in which syllable
do we put stress?
(1/1 Point)
No stress
First Syllable (pre-)
Second syllable (-sent)

17.
What is the correct order of sentences for a single paragraph?
a) Harriet Tubman helped slaves to freedom.

b) John Brown led a small rebellion against slavery.
c) The anti-slavery movement began to grow in the 1850s.
d) Abraham Lincoln won the presidential election.
(1/1 Point)
D,A,B,C
A,B,C,D

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C,A,B,D
A,B,D,C
18.
When information is organized in a specific/particular to general
organization in a paragraph, it is known a
.................................... method of paragraph writing.
(1/1 Point)
Inductive
Deductive
Expository
Interrupted
19.
The ____ process in listening is subjective and a person
chooses to retain what makes sense to him/her.
(0/1 Point)
Comprehending
Filtering
Remembering
Feedback
20.

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Which among the following is not a principle of effective

listening?
(1/1 Point)
Stop talking and pay attention
Remove distractions of all sorts
Empathize with the speaker
Providing feedback while the speaker is speaking
21.
This method of paragraph development is used for dramatic
narration.
(0/1 Point)
Expository
Interrupted
Deductive
Inductive
22.
When we speak to others, only...........of what other understand
comes from the actual words we use.
(1/1 Point)

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7%
38%
55%
6%
23.
Emotional support can be provided through-
(1/1 Point)
Comprehensive listening
Critical Listening
Empathetic listening
Appreciative Listening

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4.
Which among the following does not belong to the Triad of
Social Skill Deficit?
(0/1 Point)
Relationship
Motivation
Communication
Imagination
5.
...................... is the skill of reflecting back to another person
the emotions he or she is expressing so that he or she feels
heard and understood
(1/1 Point)
Apathy
Empathy
Sympathy
Antipathy
6.
3. --------------skills are the building blocks of successful social
relationship.
(1/1 Point)
Social Integration
Social Interaction

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Social Duty
Social Objective
7.
Style of conversation can predict the personality of the speaker
(1/1 Point)
True
False
8.
Which of the following is not an agent of socialization?
(1/1 Point)
Family
Mass Media
Academics
Religion
9.
Which among the following is not a stage of conversation?
(1/1 Point)
Rebuttal
Business
Feedforward
Closing

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10.
Conflicts should be avoided as much as possible because they
are always destructive.
(1/1 Point)
True
False
11.
What measures should be taken in order to sustain interest in a
conversation?
(1/1 Point)
Ask for their opinion
Tell Stories
Express concern and interest in the person
d) All the above
12.
Which of the following will not remove a communication
barrier?
(1/1 Point)
a) Effective listening
b) Poor retention
c) Encourage open communication
d) Use appropriate Language

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13.
Which of the following are the appropriate components of
Social Skill?
(0/1 Point)
Thinking, Doing, Reciprocating
Feeling, Thinking, Reciprocating
Thinking, Feeling, Doing
Feeling, Doing, Reciprocating
14.
What are the three criteria based of which conversation can be
differentiated from speech?
(0/1 Point)
Style, Structure, Feedback
Style, Structure, Language
Structure, Language, Delivery Method
Structure, Language, Ambiguity

15.
Active listening does not demand
(1/1 Point)
Attention

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Energy
Analysis
Reference
16.
Which among the following is a common problem in the process
of conversation?
(1/1 Point)
Use your body language
Using superfluous words and phrases
Seeking their opinion
Progressive disclosure
17.
Whether an individual wants to develop more confidence,
pursue a work-related passion or achieve a better work-life
balance, feedback gives them a more objective view of
themselves and provides a great starting point to help them
achieve those goals.
(1/1 Point)
True
False

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18.
Unhealthy response to conflict may be -
(0/1 Point)
Avoiding conflict and feeling fearful
Non-defensive behaviour
Empathy
Seek compromise
19.
Which of the following is not a type of conversation?
(1/1 Point)
Discussion
Direction
Debate
Deliberation
20.
Goal Setting is important because it provides -
(1/1 Point)
Clarity
Feedback
Dpendability

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Brevity
21.
Which among the following are the correct elements of the
process of communication?
(0/1 Point)
Sender, Message, Medium, Receiver, Decoding
Sender, Message, Reception, Receiver, Feedback
Sender, Message, Ideation, Receiver, Decoding
Sender, Message, Medium, Receiver, Feedback
22.
According to Grice's Maxim of Quality-
(0/1 Point)
Be relevant
Be informative
Be clear
None of the above
All of the above

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PDFelement
23.
Which of the following statement about relationship
management is not true?(0/1 Point)
A. Relationship management is the ability to establish and maintain healthy

and rewarding relationships with diverse individuals and groups
B. It is all about the intrapersonal skills
C. It's all about the ability to get the best out of others
D. It is all about the interpersonal skills

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PDFelement
4.
Cognitive skills are
(1/1 Point)
Emotional Skills
Mental Skills
Physiological skills
Esteem Skills
5.
. Following would motivate employees to go that “extra mile
(1/1 Point)
Camaraderie and peer motivation
Intrinsic desire to do a good job
Feeling encouraged and recognized
All of these
6.
Micromanaging is a good way to build trust
(1/1 Point)
True
False
7.
Which of the following is not a way to Mobilize Optimal
employee Performance?
(1/1 Point)

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Dictate your Team
Show Appreciation and Value
Empower People
Provide Support
8.
Which of the following is an advantage of going extra mile?
(1/1 Point)
It will build up the habit of procrastination
It leads to self doubt
It leads to stress
It will bring you more opportunities
9.
Curiosity is viewed as arising when attention becomes focused
on a gap in one’s knowledge.
(0/1 Point)
True
False

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10.
Which of the following statements is true about willingness to
work
(0/1 Point)
Willingness inspires, induces, and stimulates individual for a higher level of

performance.
Willingness to work is only extrinsic
Willingness to work is only intrinsic
Motivation is a willingness to do a particular task in order to achieve

individual’s goals and objectives
11.
Enthusiasm, in modern context, refers to.....
(1/1 Point)
Intense enjoyment
Anticipating and preventing problems
Doing quality control for finished projects
Helping others to see their strengths and qualities

12.
The following sentences are compliments, except...
(1/1 Point)
You look gorgeous!
Wonderful job!
You have a new phone!!

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Well written!
13.
Which of the following is a way to Mobilize Optimal employee
Performance?
(1/1 Point)
do not give them autonomy
Vague vision and unclear goals
empower people
14.
How can you promote active involvement of your team
members?
(0/1 Point)
Extrinsic Incentives
Regular review of their work
Promote taking breaks
Gathering views and opinions through written form

15.
Autonomy means...
(1/1 Point)

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Freedom to act
Outside control
Dependence
Compulsion
16.
Today's organizations invest in the concept of SMART goal
setting. “ M “ stands for
(1/1 Point)
Mature
Measurable
Monopoly
All of these
17.
Following are the Ways to build trust of your employees
(1/1 Point)
Adopt a closed-door policy
Build employee skills
Do not honor your words
Micromanage
18.
Which of the options is incorrect with respect to the importance
of ‘employee motivation’?
(1/1 Point)

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It promotes employee involvement
It promotes job satisfaction
Reduces absenteeism
Reduces Productivity
19.
Learning ability is impacted by
(1/1 Point)
People’s own beliefs and values
social and cultural factors
Learners ’ideas about their own competence
All of the above
20.
Trust is built from the top, down. For your employees to be
committed to doing their best work, they have to trust in you.
By adopting which of the following ways you can build trust in
workforce
(1/1 Point)
Give them commands
Micromanage
Protect your employees
Don’t keep you word

21.

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If it is almost impossible to reach your goal then it is...

(1/1 Point)
A realistic goal
An unrealistic goal
A short-term goal
A long-term goal
22.
Which of the following is not an extrinsic source of motivation
in place of work
(1/1 Point)
Reward
Promotion
Recognition
Pursuit of Knowledge
23.
Trust is important because your success or failure is often
based on your
(1/1 Point)
relationships
competitive spirit
unconcern

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4.
The kind of stress that you feel because of a roller-coaster ride
is-
(1/1 Point)
Eustress
Distress
None
5.
One way of building optimal self confidence is-
(1/1 Point)
Unrealistically good presumptions of a favored result
Believing that life cannot offer you anything more
Underestimating the capacity of your opponent
Stop brooding over the past
6.
Flexible thinking gives us greater sense of control.
(1/1 Point)
True
False
7.
Being open-minded allows us-
(1/1 Point)
To recognize that we have choices and options.

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To consider different approaches to resolving a situation
To remain more optimistic that a solution can and will be found.
All of the above
None of the above

8.
Ways to Practice Tolerance at Workplace does not include -
(1/1 Point)
a) Avoid stereotypes and respect individuality
b) Cracking jokes of all kinds
c) Be inclusive - celebrate diversity
d) Focus on commonalities rather than differences
9.
A dog has bitten you in the past. So you are scared of dogs and
you Believe that all dogs might bite you. What kind of a mental
approach is that?
(0/1 Point)
Personalization
Jumping to conclusion
Rumination

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Overgeneralization
10.
One should ask any question, in any form, during a
communication process at workplace.
(1/1 Point)
True
False
11.
The stormy weather is making you nervous and stressed. What
type of stressor is that?
(1/1 Point)
Internal
External
Neutral
None
12.
The word Stress was for the first time used by-
(1/1 Point)
Damer
Mihaly
Selye
Brian Clark

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13.
Negative events have a long-term impact which may not be
specific to the circumstances.
(0/1 Point)
True
False
14.
All of the following actions describe the first trait of resilience,
EXCEPT:
(0/1 Point)
A. Setting priorities and goals.
B. Being able to see possible outcomes of actions.
C. Immediately having a positive reaction to a difficult situation.
D. Being prepared to respond no matter the outcome.

15.
Which of the following statements is not true wrt stress
management?
(1/1 Point)
A. Adapt to the situation

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B. Avoid unnecessary stress
C. Accept the things you can change
D. Alter the situation

16.
Compassionate leaders cannot -
(1/1 Point)
Build relationship
Cultivate a strong workforce
Remove distractions at workplace
Lower rate of employee turnover

17.
Overgeneralizing means -
(1/1 Point)
a) Taking a single occurrence of a negative experience.
b) Projecting it onto other experiences or to your predictions about how the

future will be.
c) Both (a) & (b)
d) Neither (a) or (b)

18.
Which is the most demanded and sought-after soft skill in
today's world
(1/1 Point)

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Critical Thinking
Analytical Ability
Effective Communication
Interpersonal Communication
19.
One can become a positive thinker by controlling one's mind.
(1/1 Point)
True
False
20.
What thoughts come to the mind when you’re under negative
stress?
(1/1 Point)
A. You think that you can cope with the situation
B. You think that you cannot cope with the situation
C. You think that everything will get fine eventually
D. You think that you will get help immediately
21.
Which among the following is known as the "fight or flight"
hormone?

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(0/1 Point)
Cortisol
Adreneline
Norepinephrine
Melatonin
22.
Which of the following is not among the 4As of stress
management?
(1/1 Point)
A. Accept
B. Adapt
C. Adamant
D. Alter
23.
A feeling of trust in one’s abilities, qualities, and judgment.
(1/1 Point)
a) Self -confidence
b) Self- motivation
c) Self- consideration
d) Self-introspection

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4.
Steps to argument identification are -
(1/1 Point)
Understand the Context
Identify the Conclusion
Identify the Reasons
Only A and C
A, B and C are correct
5.
SWOT Analysis stand for -
(1/1 Point)
Strength, Weakness, Outcome, Threat
Strength, Weakness, Opportunity, Threat
Strength, Weakness, Outcome, Target
Strength, Weakness, Opportunity, Target

6.
Creative Fluency means -
(1/1 Point)
Ability to speak correctly and fast
Being able to get away from the obvious and commonplace to generate novel
ideas and responses.
Approaching situations and problems from an open, childlike, mind

unconfined by rigidity or preconceived notions

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Generating ideas and flow those ideas naturally
7.
The source may be biased, in all but one case-
(1/1 Point)
Viewing a situation from all perspectives
Relies on unsupported or unsubstantiated claims
Presents highly selected facts that lead to a certain outcome
Pretends to present facts, but offers only opinion

8.
Arrange the steps of critical thinking in correct order -
1.Analyze and Evaluate Data
2.Gather data, opinions and arguments
3.Identify the problem and question
4.Identify assumptions
5.Make a decision/reach a conclusion
6.Establish significance
7.Present or communicate
(1/1 Point)
1234567
3214657
3124567
4123765

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9.
Which of the following hats talk about emotions as per the Six
Thinking Hat technique of creativity?
(1/1 Point)
Red
Blue
Green
Black
10.
In SCAMPER Technique ‘E ’stands for-
(1/1 Point)
Emotional Intelligence
Empathy
Eliminate
Effective
11.
Which among the following can be a barrier to Critical
Thinking?
(0/1 Point)

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Unwarranted Assumptions
Absolute reliance on facts and claims based on balancing "hot and cold
spectrum of authority"
Extremely Flexible and Creative mindset
All of the above

12.
The openness and sensitivity of creative individuals often
exposes them to suffering pain
(1/1 Point)
True
False
13.
A person has written several articles on Team Building. But
later it comes to surface that all his academic qualifications are
fake. Also, he himself is not a good team player.
According to RAVEN method of Credibility Analysis, you should

not use his articles as source because of-
(0/1 Point)
Vested Interest
Lack of good reputation

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PDFelement
Inability to observe
Lack of neutrality of approach

14.
Which of the following is a disadvantage of too much critical
thinking?
(1/1 Point)
You Are Able to Evaluate Issues without Bias
You Can Foresee How Things Will Turn out
Your Only Adequate Companion Is You
You Are Highly Appreciated by Employers

15.
One of the major proponents of the concepts of Flow,
Innovation and Happiness is -
(1/1 Point)
Edward Damer
Bernadette Jiwa
Grybko
Mihaly Csikszentmihalyi
16.
Creativity is
(1/1 Point)
the tendency to generate or recognize ideas, alternatives, or possibilities

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Creating difficulties for others
Creating new businesses after failure
None of the above
All of the above

17.
Which of these professions does not require critical thinking?
(1/1 Point)
Business Analyst
Accountant
Legal Secretary
House Keeping
Doctors
Advertising Professionals
18.
You are a teacher of Soft Skills. You have written an article
focusing only on the positive aspects of Soft Skills. Can your
article be considered as an unbiased source?
(1/1 Point)
Yes
No

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PDFelement
19.
Building multicultural rapport, empathy, compassion, and
tolerance level; exploring many different life insights and
perspectives will help us in developing -
(0/1 Point)
Originality
Curiosity
Fluency
Effective Communication
20.
Which among the following is not a characteristic of creative
people
(1/1 Point)
Labeled as rebellious or independent
Tendency to be smart, but also naive
Extremely Humble
Opposite tendencies on a continuum of introversion and extroversion.

21.
If we have options to choose from a large number of ideas, the
possibility of a breakthrough idea becomes ___________.
(1/1 Point)
Greater

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PDFelement
Lesser
Negligible
Remains same
22.
Select the odd one
(1/1 Point)
Understand the logical connections between ideas
Identify, construct and evaluate arguments
Detect inconsistencies and common mistakes in reasoning
Accepts everything without argument
23.
Originality is required for innovation and creativity. But the
concept of Originality is a myth itself.
(1/1 Point)
True
False


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More pdf- www.motivationbank.

Unit 1 –LSRW Skills

8. Which of these is not an important feature of a paragraph?

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13 Remembering is the assimilated message is stored in memory to facilitate future recall.

15 _____ is looking for specific information in the text

16 The process of analyzing sounds, organizing them into recognizable patterns is

18 Communication is not complete without effective

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20 Discourse markers are

21 Which C is not the part of good writing

22 Editing and reading is the stage where we

a) Quickly reading over a text to get the general gist.

c) Taking the time to understand the whole text in depth.

a)Verbal and written skills

b) Non-verbal and written skills

c)Verbal and non-verbal skills

d)No Skills are needed

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a) People interrupting someone who is thinking

b) Anything that interferes with the message being heard or understood

c) Thoughts that distract the listener

d) Discussing things that are off the main topic

a) Warm and friendly

b) Very tired and sleepy

c) Distant and unwilling to talk

d) The group leader

28. Body language is also known as ___________ _______________.

d) None of the above

29. Listening requires:

a)Effort and thought

b) No effort and no thought

c) Using your eyes

30. Looking through a Google search list is an example of:

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a) Harriet Tubman helped slaves to freedom.

b) John Brown led a small rebellion against slavery.

c) The anti-slavery movement began to grow in the 1850s.

d) Abraham Lincoln won the presidential election.

34. Communication is a part of ---- skills.

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39. Evaluative listening is also called---------.

40. Reading is a ----- process.

41. The first sentence of a paragraph called------

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55. Emotional support can be provided through-

56. What is the purpose of tongue twisters?

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b. Strengthen the muscles necessary for proper speech

58. Which among the following is not a principle of effective listening?

a) Stop talking and pay attention

a. Skimming and Scanning

60. Writing is a .......................................

63. Active listeningNOTES

67. The foremost skill required for learning a language is .

69. Understanding a written text means –

70. Reading is a process.

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72. The writing styles are determined by the matter.

28. Body language is also known as _ _____.