Bumrungrad Hosp Case Study 1
Bumrungrad Hosp Case Study 1
Bumrungrad Hosp Case Study 1
Q1.Bumrungrad upgrade its information systems in late 1990’s. Explain the rationale for Bumrungrad to
make significant investments in upgrading these systems.
Ans1. Bumrungrad upgraded it’s IS in the late 1990’s and the rationale for Bumrungrad to make
significant investments in the upgrading systems were:
It would simplify its internal operations which was primarily billing by connecting all the
applications from the pharmacy to eating outlets to the patient’s medical
treatment which would help in generating consolidated medical bills.
Quicker treatments could be done as well for patients at clinics within the
premises thereby saving the hospital’s money and time in administering medical services.
It would also help the foreign patients of different nationalities to get all the necessary
information in their languages also helping to book appointments and
accommodation online.
Q2. Bumrungrad's previous information system had several problems which the new system had to
address. Describe the features and the architecture of the new system. Discuss how it solved the problems
of the old systems faced by Bumrungrad, earlier.
Ans2. Features and the architecture of new system involved: