Bid Number: GEM/2021/B/1321576

Dated: 01-07-2021

Bid Document

Bid Details

Bid End Date/Time 12-07-2021 16:00:00

Bid Opening Date/Time 12-07-2021 16:30:00

Bid Life Cycle (From Publish Date) 90 (Days)

Bid Offer Validity (From End Date) 60 (Days)

Ministry/State Name Ministry Of Railways

Department Name Na

Organisation Name N/a

Office Name West Central Railway

Annual Maintenance Service - Desktops, Laptops and

Peripherals - Desktop PC; Dell , Annual Maintenance Service
- Desktops, Laptops and Peripherals - Desktop PC; hp ,
Item Category
Annual Maintenance Service - Desktops, Laptops and
Peripherals - Desktop PC; Acer , Annual Maintenance Service
- Desktops, Laptops and Peripherals - All In One PC; hp

Contract Period 1 Year(s) 10 Day(s)

Years of Past Experience required 3 Year (s)

Past Experience of Similar Services

Yes
required

MSE Exemption for Years of Experience and

No
Turnover

Startup Exemption for Years of Experience

No
and Turnover

SHG Exemption for Years of Experience and

No
Turnover

Experience Criteria
*In case any bidder is seeking exemption from Experience /
Document required from seller Turnover Criteria, the supporting documents to prove his
eligibility for exemption must be uploaded for evaluation by
the buyer

Bid to RA enabled No

Time allowed for Technical Clarifications

2 Days
during technical evaluation

Evaluation Method Total value wise evaluation

EMD Detail

Required No

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ePBG Detail

Required No

Splitting

Bid splitting not applied.

1. Years of Past Experience required: The bidder must have experience for number of years as indicated above in
bid data sheet (ending month of March prior to the bid opening) of providing similar type of services to any
Central / State Govt Organization / PSU / Public Listed Company. Copies of relevant contracts / orders to be
uploaded along with bid in support of having provided services during each of the Financial year.
2. Past Experience of Similar Services: The Bidder must have successfully executed / completed at least one
single order of 80 % of the Estimated Bid Value or 2 orders each of 50 % of the Estimated Bid Value or 3 orders
each of 40 % of the Estimated Bid Value for similar service(s) in last three years to any Central / State Govt
Organization / PSU / Public Listed Company. Copies of contracts / work orders and documentary evidence of
successful execution / completion in support of Past Experience of Similar Services along with names, address
and contact details of clients shall be uploaded with the bid for verification by the Buyer.

Additional Qualification/Data Required

Asset Details and its Distribution across the consignee /user locations:1625043919.pdf

Annual Maintenance Service - Desktops, Laptops And Peripherals - Desktop PC; Dell (
3)

Technical Specifications

Specification Values

Core

Type of Asset Desktop PC

Make/Brand of Assets Dell

OEM Authorised Service

Status of Annual Maintenance Service Provider
Provider

Periodicity of Preventive Maintenance Services Bi-Monthly

Onsite Service Engineers Requirement NONE

Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client
Inclusive
compute machines

Addon(s)

Additional Specification Documents

Consignees/Reporting Officer and Quantity

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 Number of
each Asset
for AMC of
Consignee/Reporti Additional
S.No. Address above
ng Officer Requirement
mentioned
technical
specification

482001, Ist floor, Sr DPO office,

Dharmendra
1 DRM Office, Jabalpur , MADHYA 3 N/A
Weekey
PRADESH, JABALPUR 482001

Annual Maintenance Service - Desktops, Laptops And Peripherals - Desktop PC; Hp (

59 )

Technical Specifications

Specification Values

Core

Type of Asset Desktop PC

Make/Brand of Assets hp

OEM Authorised Service

Status of Annual Maintenance Service Provider
Provider

Periodicity of Preventive Maintenance Services Bi-Monthly

Onsite Service Engineers Requirement NONE

Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client
Inclusive
compute machines

Addon(s)

Additional Specification Documents

Consignees/Reporting Officer and Quantity

Number of
each Asset
for AMC of
Consignee/Reporti Additional
S.No. Address above
ng Officer Requirement
mentioned
technical
specification

482001, Ist floor, Sr DPO office,

Dharmendra
1 DRM Office, Jabalpur , MADHYA 59 N/A
Weekey
PRADESH, JABALPUR 482001

Annual Maintenance Service - Desktops, Laptops And Peripherals - Desktop PC; Acer (
4)

Technical Specifications

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 Specification Values

Core

Type of Asset Desktop PC

Make/Brand of Assets Acer

OEM Authorised Service

Status of Annual Maintenance Service Provider
Provider

Periodicity of Preventive Maintenance Services Bi-Monthly

Onsite Service Engineers Requirement NONE

Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client
Inclusive
compute machines

Addon(s)

Additional Specification Documents

Consignees/Reporting Officer and Quantity

Number of
each Asset
for AMC of
Consignee/Reporti Additional
S.No. Address above
ng Officer Requirement
mentioned
technical
specification

482001, Ist floor, Sr DPO office,

Dharmendra
1 DRM Office, Jabalpur , MADHYA 4 N/A
Weekey
PRADESH, JABALPUR 482001

Annual Maintenance Service - Desktops, Laptops And Peripherals - All In One PC; Hp (
25 )

Technical Specifications

Specification Values

Core

Type of Asset All In One PC

Make/Brand of Assets hp

OEM Authorised Service

Status of Annual Maintenance Service Provider
Provider

Periodicity of Preventive Maintenance Services Monthly

Onsite Service Engineers Requirement NONE

Basic Maintenance of OS, Office Suite, Drivers Update and Patch update on client
Inclusive
compute machines

Addon(s)

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Additional Specification Documents

Consignees/Reporting Officer and Quantity

Number of
each Asset
for AMC of
Consignee/Reporti Additional
S.No. Address above
ng Officer Requirement
mentioned
technical
specification

482001, Ist floor, Sr DPO office,

Dharmendra
1 DRM Office, Jabalpur , MADHYA 25 N/A
Weekey
PRADESH, JABALPUR 482001

Buyer Added Bid Specific Additional Terms and Conditions

1. Bidders are advised to check applicable GST on their own before quoting. Buyer will not take any
responsibility in this regards. GST reimbursement will be as per actuals or as per applicable rates
(whichever is lower), subject to the maximum of quoted GST %.
2. Dedicated /toll Free Telephone No. for Service Support : BIDDER/OEM must have Dedicated/toll Free
Telephone No. for Service Support.
3. OPTION CLAUSE: The Purchaser reserves the right to increase or decrease the quantity to be ordered up
to 25 percent of bid quantity at the time of placement of contract. The purchaser also reserves the right to
increase the ordered quantity by up to 25% of the contracted quantity during the currency of the
contract at the contracted rates. Bidders are bound to accept the orders accordingly.
4. Bidder's offer is liable to be rejected if they don't upload any of the certificates / documents sought in the
Bid document, ATC and Corrigendum if any.
5. AVAILABILITY OF OFFICE OF SERVICE PROVIDER: An office of the Service Provider must be located in the
state of Consignee. DOCUMENTARY EVIDENCE TO BE SUBMITTED.
6. Buyer Added text based ATC clauses

During contract period If representative of service provider fails to service within 24 hours from login
time Rs. 100/- as a penalty will be imposed upon service provider. Penalty will be waived for only first two
call during contract period and after this onward penalty will be imposed on each call and will be
deducted from current bill on hand.

Disclaimer
The additional terms and conditions have been incorporated by the Buyer after approval of the Competent
Authority in Buyer Organization. Buyer organization is solely responsible for the impact of these clauses on the
bidding process, its outcome and consequences thereof including any eccentricity / restriction arising in the
bidding process due to these ATCs and due to modification of technical specification and / or terms and
conditions governing the bid. Any clause incorporated by the Buyer such as demanding Tender Sample,
incorporating any clause against the MSME policy and Preference to make in India Policy, mandating any Brand
names or Foreign Certification, changing the default time period for Acceptance of material or payment timeline
governed by OM of Department of Expenditure shall be null and void and would not be considered part of bid.
Further any reference of conditions published on any external site or reference to external documents / clauses
shall also be null and void. If any seller has any objection / grievance against these additional clauses or
otherwise on any aspect of this bid, they can raise their representation against the same by using the
Representation window provided in the bid details field in Seller dashboard after logging in as a seller within 4

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days of bid publication on GeM. Buyer is duty bound to reply to all such representations and would not be
allowed to open bids if he fails to reply to such representations.

This Bid is governed by the General Terms and Conditions, conditons stipulated in Bid and Service Level
Agreement specific to this Service as provided in the Marketplace. However in case if any condition specified in
General Terms and Conditions is contradicted by the conditions stipulated in Service Level Agreement, then it will
over ride the conditions in the General Terms and Conditions.

In terms of GeM GTC clause 26 regarding Restrictions on procurement from a bidder of a country which shares a land border with India, any bidder from a country which
shares a land border with India will be eligible to bid in this tender only if the bidder is registered with the Competent Authority. While participating in bid, Bidder has to
undertake compliance of this and any false declaration and non-compliance of this would be a ground for immediate termination of the contract and further legal action
in accordance with the laws.

---Thank You---

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