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QUESTIONNAIRE

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QUESTIONNAIRE

Dear Respondent,

We are conducting a survey on Sales Promotional Offers in IT products.


This survey would help us in serving you better. Please fill the questionnaire with
due care and attentiveness and to the best of your knowledge to help us gauge
your likes and dislikes. The questionnaire has instructions to facilitate you while
filling up the questionnaire. Please feel free to ask though, wherever necessary.

1) Do you own a computer/notebook?


Yes [ ] No [ ]

If No then go to: Qn No 9

2) Which brand of computer/notebook do you own?


HP [ ] Zenith [ ] IBM/Lenovo [ ]
Acer [ ] HCL [ ]
Others [ ]

3) Was there any offer which prompted you to buy a Laptop?


Yes [ ] No [ ]

4) How did you know about the type of Laptop you are using right now?
Newspaper [ ] Magazine [ ]
Television [ ] Radio [ ]
Friends and Family [ ] Others [ ]

5) What was the offer that you got when you bought your Laptop?
Price discounts [ ] Extended Warranty [ ]
Freebies [ ] Others [ ]

6) Do you think that you get influenced by sales offers while buying Laptop?
Always [ ] Sometimes [ ]
Never [ ] Can’t Say [ ]

7) Are you satisfied with the Laptop you are using right now?
Yes [ ] No [ ]

8) if not satisfied what is the cause of your dissatisfaction?


Poor service [ ]
High maintenance costs [ ]
Poor performance [ ]
Unwanted features [ ]
Other reasons [ ]

9) Are you planning to buy one?


Yes [ ] No [ ]

10) What according to you is most important attribute for a Laptop?

10.1 Low entry price


Not Important [ ] Less important [ ] Important [ ] Very Important [ ]

10.2 Good and timely service


Not Important [ ] Less important [ ] Important [ ] Very Important [ ]

10.3 Upgradation
Not Important [ ] Less important [ ] Important [ ] Very Important [ ]

10.4 Configuration
Not Important [ ] Less important [ ] Important [ ] Very Important [ ]

10.5 Ease of operation


Not Important [ ] Less important [ ] Important [ ] Very Important [ ]

10.6 Sales offers and discounts


Not Important [ ] Less important [ ] Important [ ] Very Important [ ]

11) What sort of sales offers would you generally go for?

11.1 Price Discounts


Always [ ] Sometimes [ ] Never [ ] Can’t Say [ ]

11.2 Freebies
Always [ ] Sometimes [ ] Never [ ] Can’t Say [ ]

11.3 Extended Warranty


Always [ ] Sometimes [ ] Never [ ] Can’t Say [ ]
11.4 Unrelated Offers
Always [ ] Sometimes [ ] Never [ ] Can’t Say [ ]

12) The basis of buying or upgrading your laptop is

12.1 Change in Technology


Strongly agree [ ] Agree [ ] Can’t say [ ] Disagree [ ] Strongly disagree [ ]

12.2 On requirement basis


Strongly agree [ ] Agree [ ] Can’t say [ ] Disagree [ ] Strongly disagree [ ]
12.3 Sales and promotional offers
Strongly agree [ ] Agree [ ] Can’t say [ ] Disagree [ ] Strongly disagree [ ]

12.4 Predefined timeframes


Strongly agree [ ] Agree [ ] Can’t say [ ] Disagree [ ] Strongly disagree [ ]

13) Does this increase while there are offers?


Always [ ] Sometimes [ ] Never [ ] Can’t Say [ ]

14) Where do you get the information about the latest offers?
Newspaper [ ] Magazine [ ]
Television [ ] Radio [ ]
Friends and Family [ ] Others [ ]

15) Does the dealer have influence while buying any type of Laptop or IT
products?
Always [ ] Sometimes [ ] Never [ ] Can’t Say [ ]

16) Do you think that sales promotion offers has following impact on the brand
you use?

16.1 Increases awareness about the product


Strongly agree [ ] Agree [ ] Can’t say [ ] Disagree [ ] Strongly disagree [ ]

16.2 Increases its sales


Strongly agree [ ] Agree [ ] Can’t say [ ] Disagree [ ] Strongly disagree [ ]

16.3 Increases the visibility of the brand


Strongly agree [ ] Agree [ ] Can’t say [ ] Disagree [ ] Strongly disagree [ ]

16.4 Makes it easier to choose one brand from the other


Strongly agree [ ] Agree [ ] Can’t say [ ] Disagree [ ] Strongly disagree [ ]

16.5 Makes you more confident about selecting the brand


Strongly agree [ ] Agree [ ] Can’t say [ ] Disagree [ ] Strongly disagree [ ]

16.6 Makes you buy more than what you want


Strongly agree [ ] Agree [ ] Can’t say [ ] Disagree [ ] Strongly disagree [ ]

17) Which company do you think has the best sales offers?
HCL [ ] HP [ ] IBM/Lenovo [ ]
Acer [ ] Zenith [ ] Others [ ]
18) Personal Details

18.1 Age
18-25 [ ] 25-40 [ ]
40-60 [ ] 60 and above [ ]

18.2 Gender
Male [ ] Female [ ]

18.3 Family Income


8 K - 10 K [ ] 10K - 20 K[ ]
20K - 40K [ ] 40K and above [ ]

18.4 Occupation
Government Job [ ] Working in private sector [ ]
Own Business [ ] Retired [ ]
Student [ ]

Thanks for filling up the questionnaire and for your valuable time.

Have a great day!!!!

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