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Concepts of Facility Management - The Development of Facility Management

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MODULE I

Concepts of Facility Management


- The Development of Facility Management (continuation)

FM finds management solutions by positioning itself at the intersection of these


three factors. This strategy makes sen bse, since people, process and place are the
three main factors of organizations, and FM involves the whole organization. The
position of FM at the center implies enhanced cooperation among the key factors
in any organization.
However, FM is most active with factors relating to place.

‘Facility management is a profession that encompasses multiple disciplines to


ensure functionality of the built environment by integrating people, place, process,
and technology’ (International Facility Management Association 2009).

The Importance of Good Facilities Management

Effective FM is essential to the performance of any organization, no matter


the size and scope. Good facilities management and maintenance can deliver

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greater adaptability, flexibility, and sustainability for your organization. It ensures
efficient and smooth business operations that are not often interrupted by a diverse
range of technical difficulties.

FM is a support service, contributing to the effective and efficient delivery


of an organization’s strategic and operational goals while providing a safe and
comfortable work environment on a day-to-day basis.

It is useful at this point to consider the economic impact of FM and


maintenance management. Yiu (2007) laments on the tendency to focus on design
improvements as a means of improving the environmental, and hence economic
return of buildings.

We therefore identify the main processes, activities and functions which FM


includes:

1. Real Estate Management: includes the management of the properties’ portfolio, which
are either part of the property assets of the organization and which are on a lease contract.
2. Space Management and Projects: includes management of spaces and work
environments in order to provide a suitable and optimized use of interior space.
3. Service Management: includes service/s management, dependent or not on the building,
which serve to support the organization´s core business.
4. Environmental Management: includes management of the organizational environment
taking into account the specific procedures and company rules.
5. Strategic Management and Support: includes strategic and supportive aspects done for
the whole activity such as financial management and budgeting and monitoring, business
continuity planning, information management and reporting, etc.
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