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NO.1 The administrator at AW Computing wants Account details, related lists, and Chatter feeds to
each appear on separate tabs when viewing an Account.
Which type of page should the administrator create?
A. Lightning record page
B. Lightning page component
C. Lightning page tab
D. Lightning app page
Answer: C
NO.2 Users at Universal Containers need the ability to save email templates in the following folder:
Unfiled Public Email Templates''
Currently, users are unable to do so.
Which action should an administrator take to allow users to save emails to this folder?
A. Navigate to the email templates and manually share each with the profile of the specific users.
B. Navigate to the profile of each user and check the box for manage public template.
C. Navigate to the record and check the box for manage public templates.
D. Navigate to the email template and manually share each with the specific users.
Answer: D
NO.3 High Priority cases at Ursa Major Solar need to get a response in less than 3 hours or escalated
to a Queue called "High Priority Queue." An administrator needs to configure the case management
process to implement this requirement. Hon should the administrator achieve this goat7
A. Create an assignment rule to assign all cases where status = high to the high priority queue.
B. Create an escalation rule to assign all cases where status = high to the high priority queue based
on the last modification time and set the age over to 3 (hours)
C. Create a case milestone to assign all cases where status = high to the high priority queue based on
the last modification time and set the age over to 3 (hours).
D. Create an escalation rule to assign all cases where status = high to the high priority queue based
on when the case is created.
Answer: B
NO.4 The DreamHouse Realty team has a master-detail relationship set up with Open House as the
parent object and Visitors as the child object.
What type of field should the administrator add to the Open House object to track the number of
Visitors?
A. Roll-up summary
B. Cross-object formula
C. Indirect lookup
D. Multi-select pickhst
Answer: A
NO.5 A new approval process is being adapted by Ursa Major Solar. After an opportunity has been
approved, the contract is sent to the customer for signature as the final step in that process.
Hon can the administrator implement this functionality?
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A. Use the Salesforce Autosign flow.

B. Check the "Send PDF'' box on the approval process setup.
C. Hire a consulting firm to develop a document signing workflow.
D. Install an app from the AppExchange.
Answer: D
Read more on Brainly.com - https://brainly.com/question/14310401#readmore
NO.6 universal containers (UC) has a Web -to -Case form on its Lightning Customer Community.
UC wants to separate Cases into the following product categories: Corrugated Paper, Plastic,
Fiberboard, and Metal. UC has added a picklist field to store this data.
How can the Case be automatically placed in the correct queue upon submission?
A. Create an Escalation Rule entry for each picklist value and set to zero minutes.
B. Create Assignment Rules based on the picklist values to move Cases to a Queue.
C. Create Record Types for each picklist value and assign to each product team's profile.
D. Create Record Types for each picklist value and a Business Process to move each Case to the
correct Queue.
Answer: B
NO.7 At Cloud Kicks, sales reps use discounts on the opportunity record to help win sales on
particular products. When an opportunity is won, they then have to manually apply the discount to
the related opportunity products. The sales manager has asked if there is a way to automate this
time-consuming task.
What should the administrator use to deliver this requirement?
A. Formula Field
B. Approval Process
C. Flow Builder
D. Prebuilt Macro
Answer: C
NO.8 An administrator Installed a managed package that contains a permission set group. The
permission set group that was installed Includes Delete access on several objects, and the
administrator needs to prevent users in the permission set group from being able to delete records.
What should the administrator do to control Delete access?
A. Create a new permission set that has Delete access deselected for the objects.
B. Use a muting permission set with a permission set group to mute selected permissions.
C. Create a new role that prevents Delete permissions from rolling up to the users.
D. Edit the profile for the users to remove Delete access from the objects.
Answer: B
NO.9 Northern Trail Outfitters wants to use Contact Hierarchy in its org to display Contact
association.
What should the administrator take into consideration regarding the Contact Hierarchy?
A. Customizing hierarchy columns changes the Recently Viewed Contacts list view.
B. Contact Hierarchy is limited to only display 3,000 contacts at one time.
C. Sharing settings are ignored by contacts displayed in the Contact Hierarchy.

D. Contacts displayed in the Contact Hierarchy are limited to record-level access by user.
Answer: D
NO.10 At Universal Containers, if an account is consistently late or defaults on payments, users

should be prevented from creating new Os) opportunities for that account. The administrator has
created a custom checkbox called Account_Credit_Alert__c on the Account object. ?
What should the administrator do to prevent new Opportunities from being created if the
Account_Credit_Alert__c checkbox is checked?
A. Create a validation rule on Opportunities.
B. Create a Process Builder and a field update on Opportunities.
C. Create a criteria-based sharing rule on Accounts.
D. Create a cross-object formula on Accounts.
Answer: A
NO.11 An administrator created a record trigger flow to update contacts.

How should the administrator reference the values of the active record the flow is running on?
A. Use the {lAccountld} record variable.
B. Use the {!Contact. Id} global variable.
C. Use the SRecord global variable.
D. Use the Get Records element to find the Id.
Answer: D
NO.12 Northern Trail Outfitters has two sales groups. Each group has its own unique sales process.
Management wants to ensure that the sales groups see their relevant sales process when working on
opportunities.
How should an administrator meet this requirement?
A. Opportunity Teams
B. Page Layouts
C. Enable Paths
D. Record types
Answer: D
NO.13 Major Solar plans to offer partner its services at a discounted rate applied to at opportunities.
The administrator needs to ensure that the appropriate prices are applied to services on
opportunities for this partner.
What should the administrator do to achieve this goal?
A. Create a custom price book with the discounted list prices.
B. Create a custom object for the discounted services.
C. Create a new list price on the standard price book.
D. Create a new discount record type on the services object.
Answer: D
NO.14 A senior realtor at Ursa Major Solar has received a long list of new residential homes to sell to
for the spring. Management needs the spreadsheet of the new residential homes and a separate
spreadsheet of pricebooks loaded into Salesforce.
Which Salesforce data tool will meet this request?
A. Mass Transfer Records
B. Mass Create Records
C. Data Import Wizard
D. Data Loader
Answer: D
NO.15 Universal Containers uses Salesforce Content to store technical manuals and videos used by
support agents when troubleshooting product issues. They would like to organize these files by
product to make it easier to find the correct information and limit access to support agents only.
Which Content feature can be used to organize these files?
A. Featured Topics
B. Libraries
C. 60 Groups
D. Data Categories
Answer: B
NO.16 A customer created a case using web to case. They contacted phone support to get an update
on the cave two days later. The support agent cannot find the case although the customer is positive
that it was created and logged.
What should the administrator reference to troubleshoot this issue?
A. Validation rules
B. Assignment rules
C. Contact email address
D. Setup Audit Trail
Answer: D
NO.17 The Cloud Kicks sales manager wants to boost productivity by providing insights for sales reps
at the start of each day.
Which three sales-specific standard Lightning components should an administrator add to the
homepage to meet this requirement?
Choose 3 answers
A. Key Deals
B. Assistant
C. Path
D. Activities
E. Performance Chart
Answer: A,C,D
NO.18 The support manager at Cloud Kicks wants to respond to customers as quickly as possible.
They have requested that the response Include the top five troubleshooting tips that could help solve
the customer's issue.
What should the administrator suggest to meet these requirements?

A. Email Alerts
B. Auto-Response Rules
C. Assignment Rules
D. Knowledge Articles
Answer: B

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What are some common configuration tasks administrators perform in Salesforce?

How can administrators automate processes to improve efficiency?

Free Exam/Cram Practice Materials - Best Exam Practice Materials

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A. Use the Salesforce Autosign flow.

C. Sharing settings are ignored by contacts displayed in the Contact Hierarchy.

NO.10 At Universal Containers, if an account is consistently late or defaults on payments, users

NO.11 An administrator created a record trigger flow to update contacts.

What should the administrator suggest to meet these requirements?

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