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9/2/2021 Corporate Strategy Decisions and Their Marketing Implications 1

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Chapter 2

9/2/2021 Corporate Strategy Decisions and Their Marketing Implications 1


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• Guides managers to identify market
opportunities:
• To be pursued
• Out side the firm’s strategic domain
• Helps instill:
• A sense of direction, relevance, and achievement
amongst employees
• Defines the organization’s strategic scope

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Source: Adapted from Strategy Formulation: Analytical Concepts, 1st edition, by C. W. Hofer and D. Schendel, Thomson Learning, 1978.

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• Important to craft mission statements
specifying explicit social values, goals and
programs
• Ethics: Development of moral standards by
which actions and situations can be judged
• Proactive than the law

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• Unethical practices can:
• Damage the trust between a firm and its suppliers
or customers
• Disrupt the development of long-term exchange
relationships
• Result in the likely loss of sales and profits over
time

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• Components of an objective
• Performance dimension
• Measure or index
• Target or hurdle
• Time frame

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• Must be SMART
• Specific
• Measureable
• Attainable
• Relevant
• Time bound

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• Requires balancing the interests of:
• Corporate constituencies
• Employees
• Customers
• Suppliers
• Debt holders
• Stockholders

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• Management’s primary objective
• Capital investments
• Acquisitions
• Business strategies

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• Requires firm to set explicit objectives
• Can be expressed in terms of one of the following
• Economic value added
• Market value added
• Objectives are sometimes expressed in terms
of market value added (MVA)

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• Standard accounting measures are not
always reliably linked to the true value of a
company’s stock
• Narrow focus on objectives lead managers to:
• Pay little attention to actions necessary to provide
value to the firm’s customers and sustain a
competitive advantage

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• Managers can reconcile conflicting goals by:
• Prioritizing them
• Stating one of them as a constraint
• Customer-focused objectives
• Satisfaction
• Retention
• Loyalty

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• Is based on company resources that:
• Other firms do not have
• Take a long time to develop
• Are hard to acquire
• Requires developing a:
• Competitive strategy for each division
• Strategic marketing program for each product

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• Should provide one or more superior benefits
• Should be effectively communicated to potential
customers

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• Directions that firms can go for future growth
• Expansion of its current businesses and activities
• Diversification into new businesses

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• Sets of analytical tools are used in making
decisions
• Portfolio models
• Value-based planning
• Models that measure customer equity

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• The Boston Consulting Group’s (BCG) growth-
share matrix
• Market growth rate: Proxy measure for the maturity
and attractiveness of an industry
• Relative market share: Proxy for its competitive
strength within its industry

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• Resource allocation tool that:
• Addresses questions pertaining to worthiness of
businesses by assessing the shareholder value a
given strategy is likely to create
• Provides a basis for comparing the economic
returns

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• Assess the economic value of a strategy by
examining the cash flows it will generate
• Estimate the shareholder value produced by:
• Discounting forecasted cash flows by the business’s
risk-adjusted cost of capital

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• Evaluates strategies based on the likelihood
that:
• Investments required by a strategy will deliver
returns greater than the cost of capital

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• Calculates the economic return for a
prospective marketing initiative based on:
• Its likely impact on the firm’s customer equity

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• Knowledge-based synergies
• Function of the corporation’s scope and mission
• Corporate identity and the corporate brand
• Flows from the communications, impressions, and
personality projected by an organization

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• Company’s own name and logo serves as the
brand name of all or most of the firm’s products
• Dual branding strategy - Each offering carries a
corporate identifier and an individual product
brand
• Each product offering might be given a unique
brand and identity

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• Inherent in sharing operational resources,
facilities, and functions across business units
• Helps increase economies of scale or
experience-curve effects

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